Veridian Credit Union jobs

WANT TO BE A PART OF SOMETHING GREAT? VERIDIAN IS LOOKING FOR INDIVIDUALS TO JOIN OUR AWARD-WINNING TEAM. START YOUR JOURNEY AND APPLY TODAY. Fluency in Spanish speaking welcome. Earn $1.50 more per hour worked! Benefits: *********************************************************** SUMMARY Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services. ESSENTIAL FUNCTIONS Create excellent service experiences that promote the Veridian brand. Understand and be familiar with Bank Secrecy Act (BSA) guidelines. Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc. Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc. Actively cross‑sell credit union services by providing information to current, new and potential members. Actively refer members to appropriate position and/or department within all Veridian Companies to best serve the member. Assist members over the phone. Consistently achieve established monthly and annual sales and service goals. Contributes to team effort by accomplishing related results as needed. Monitor necessary departmental files and reports, updating member information as required. Maintains member confidence and protects operations by keeping information confidential. Balance cash box per teller balancing procedures. KEY ATTRIBUTES Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Occasionally lift and/or move items over 10 pounds. Remain sedentary (seated) for extended periods of time. WORKING CONDITIONS This job operates in a professional office environment and routinely uses standard office equipment. TRAVEL Limited travel expected. REQUIRED EDUCATION AND EXPERIENCE High School Diploma. Relevant work experience in the area of customer service and/or cash handling. Math and clerical aptitude. Fluent computer skills in a Microsoft Windows environment. OTHER DUTIES Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. ABOUT VERIDIAN Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.

Dupaco is looking for a results-driven Sr. Community Outreach and Education Consultant to lead strategic efforts in expanding our book of business and deepening member engagement across chartered areas. This role is centered on identifying growth opportunities, cultivating new relationships, and driving business development through community outreach and financial education. You'll work directly with current and prospective members to understand their needs, connect them with impactful financial solutions, and help them achieve long-term financial well-being-all while contributing to the organization's growth. #DupacoDifference. ******************************************* What you'll be doing: Assist with credit union growth by increasing membership and member deposits and loans. Manage on-going relationships with businesses and partnerships through regular communication and on-site visits. Onboard new members in a quick-paced environment while maintaining a high level of accuracy. Identify existing member and new member needs with a focus on deepening relationships by looking for ways to increase the average number of products per member. Proven ability to generate leads with the intent to grow your book of business independently. Expert in reading credit reports with the ability to identify loan referrals. Comprehensive understanding of credit union products and services which result in a high volume of qualified sales referrals to subject matter experts. Independently works to create and deliver presentations with the intent of educating, while promoting Dupaco products and services. Thorough understanding of technology utilized to enhance business and member relationships including tracking sales calls, visits and presentations with current and prospective contacts. Actively shares knowledge and market experience with peers and other team members. Perform other duties as assigned. What you'll need: Bachelor's degree in related field or equivalent experience. 5+ years of financial industry experience with emphasis on lending, sales, service, or business development. Must be self-starter with high energy and motivation. Excellent written, verbal, public speaking, and presentation skills. Ability to make sound decisions based on understanding of financial industry regulations. Ability to travel to various sites.

Collins Community Credit Union is seeking an Enterprise Risk Management Specialist to join our team. The ideal candidate will be responsible for managing policy governance, coordinating risk committees, assisting in issue management processes, and coordinating regulatory exams. Responsibilities can include * Manage policy governance, including drafting, reviewing, and maintaining risk-related policies. * Coordinate risk committee meetings, prepare agendas, and record minutes. * Assist in issue management processes, ensuring timely resolution and tracking of exam and non-audit issues. * Coordinate regulatory exams, provide necessary documentation and responses. * Manage the third-party risk and vendor management program, including due diligence and ongoing monitoring. * Maintain model inventories. * Develop and maintain risk management policies and procedures. * Prepare ERM risk assessments. * Create, monitor, and report Key Risk Indicators (KRIs) to management and the board. * Prepare board-level risk management reports and presentations. * Participate in cross-functional projects related to risk management. Qualifications: * Associate's degree in Risk Management, Finance, Business Administration, or related field * 1 - 3 years of experience in enterprise risk management, internal audit or a related field. * Ability to understand and apply risk frameworks, regulatory requirements and governance practices. * Seeks out responsibilities and duties to continually move role forward. * Excellent analytical, problem-solving and communication skills. Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer. What You Receive from Employment with CCCU A Comprehensive Health, Wellness and 401k package. Its our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. We live our Core Values with Purpose and believe putting our employees first will enable and embolden them to put our membership first. What we offer you; Competitive Pay, Bonus, and Benefits Package; 401k Match, Tuition Reimbursement, Disability Insurance, Employee Discounts, Career Training & Development Opportunities Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.

This is a hybrid position that requires individual to work 2 days a week from one of our locations in North East, or Central IA, or Omaha, NE. WANT TO BE A PART OF AN AWARD WINNING TEAM, APPLY TODAY!! Take a look at all our great benefits here! Application deadline: January 2nd, 2026 Exempt Hybrid eligible Summary The Director of Commercial Credit is responsible for providing support, direction, credit information, and loan policies and procedures to ensure the overall quality of the credit union's commercial loan portfolio. This includes reviewing large and complex loans prior to submission to Loan Committee as well as mentoring and coaching commercial underwriting and credit staff. Essential Functions At the direction of the VP Commercial & Mortgage, and in cooperation with Executive Management, responsible for developing and maintaining the overall commercial credit culture of the organization. Knowledgeable of State and Federal commercial lending regulations and guidelines (NCUA Regulation 723 and Iowa Code). Knowledgeable of commercial appraisals, appraisal reviews, and regulations pertaining to property valuations. Maintain strong knowledge of the financial industry, economy, market conditions, rates, vendors, and competition. Direct and oversee all commercial credit underwriting and commercial loan portfolio management activities at the credit union. Oversee all aspects of the loan portfolio, from developing loan policies and procedures to approving complex credit transactions and monitoring portfolio quality. Draft and implement commercial loan and loan review policies to guide lending decisions and ensure consistency across the organization. Develop, maintain, and monitor Veridian's commercial loan risk rating systems and loan concentration levels. Create and implement proper processes and workflows to ensure a consistent and replicable process in place for the commercial lending and underwriting process. Evaluate creditworthiness, analyze financial statements, and assess the ability of borrowers to repay loans. Identify and mitigate credit risks associated with individual loans and the overall portfolio. Review large and complex loans prior to their submission to Loan Committee; reviews consist of making recommendations on loan structure, terms, and pricing so as not to expose the credit union to undue credit risk. Proactively engages with sales staff on loan structure and preliminary assessment of loan worthiness. Ensure individual loans are risk rated correctly when reviewing loans for loan committee submission. Understand complex borrowing relationships, including Investment Commercial Real Estate, Commercial and Industrial, including Owner-Occupied Real Estate, Accounts Receivable, Equipment, Non-Profit and Healthcare. Prepare and distribute credit information covering loan quality trends, growth trends, loan product concentrations; work closely with other credit managers in reviewing such topics as local real estate data and assessing the impact on the credit union's commercial loan portfolio. Supervise the credit union's Watchlist loans, work with loan officers and management to cure weak credits and the collection of such credits, or the movement of such undesirable credits; assist in the compilation of loan status reports and implementing respective loan action plans; prepare watchlist report for submittal to the Board of Directors for review. Prepare, review, and modify, when necessary and in collaboration with the VP of Commercial & Mortgage, lending policies and procedures which enable the credit union to perform in a business manner, but not expose it to undue risk. Participate in various committees involved in credit union management such as Loan Committee and Asset/Liability Committee. As directed by the VP of Commercial & Mortgage assume responsibility for special projects; gather data and prepare reports for the Board of Directors and other members of Senior Management, audit and other personnel. Regularly work with and provides training and mentorship to the commercial credit analysts to solve complex credit issues and ensure the final work product meets quality and timing expectations as outlined in the service level standards. In collaboration with Commercial Services Management identify training needs of the team to promote growth and correct deficiencies as needed. Plan and prepare for the future by being open-minded, perceptive, and proactive. Make decisions that support the members, the department, and the organization as a whole both financially and strategically. Create excellent service experiences that promote the Veridian brand. Key Attributes Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. Working Conditions This job operates in a professional office environment and routinely uses standard office equipment. Travel Limited travel expected. Required Education and Experience Bachelor's Degree in Accounting, Finance, or related field. 10+ years of experience in Commercial and Commercial Real Estate analysis. 10+ years of experience with credit analysis. 10+ years of experience with asset/liability management risk assessment. Proficiency in Excel, Access and Crystal. Preferred Education and Experience CPA MBA Management experience. Other Duties Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Insurance Service Representative will manage phone call traffic, process policy endorsements, and handle various client account services, including issuing certificates of insurance and managing billing. This position will oversee document flow in the agency management system, update member information, and ensure compliance with industry standards. Additionally, will engage with members to understand their needs and educate them about credit union services. Dupaco Values: Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You What you'll be doing: Engaging members by recognizing needs and educating them on appropriate credit union services Managing flow of phone calls into the agency and assign to the appropriate staff as needed Processing policy endorsements by tracking and completing activities within the agency management system Provide ongoing servicing of client accounts such as issue certificates of insurance and the processing of various items (i.e. policy changes, payments, and billing, issuing ID cards, declarations, and binders as needed, etc.) Managing the flow of documents in and out of the agency management system including any company correspondences, new and cancelled policies, and insurance agency email inbox Updating appropriate information in Dupaco's member management system as needed Maintaining compliance with all relevant statutory and industry requirements and codes Processing address changes and associated endorsements in conjunction with credit union workflow Processing endorsements as requested and determine charges for policy changes, collect deposits or payments, and/or arrange for billing Taking first loss notices from members and file claims with carriers and ensure appropriate documentation within the agency management system Serving as back up for assisting with sales overflow and walk in clients Serving as back up for maintaining and tracking any necessary agency production reports Performing other duties as assigned What you'll need: High school diploma or equivalent Some experience in a service industry Personal and Casualty License, preferred or ability to obtain Ability to acquire and maintain necessary insurance licenses including continuing education credits Excellent interpersonal and communication skills to represent the financial institution in a positive and professional way when dealing with membership, vendors, and other staff members Strong problem-solving skills, and an aptitude for learning new technologies Highly organized, detail-oriented, and able to manage multiple projects simultaneously #DupacoDifference.*******************************************

This is a hybrid position that requires individual to work 2 days a week from one of our locations in Cedar Falls - IA. WANT TO BE A PART OF AN AWARD WINNING TEAM, APPLY TODAY!! Take a look at all our great benefits here! Accepting Applications Now! Location: Cedar Falls - IA Summary The Senior Web Developer is part of the development team responsible for maintaining the credit union's internal and external websites. This position builds custom integrations with 3rd party systems/APIs, designs code, creates relational databases, and tests all projects. Essential Functions Maintain credit union's internal and external websites. Produce a consistent visual image on the site by promoting uniform fonts, formatting, branding, icons, images, layout techniques, and modularization. Research new technologies and trends in internet communications. Apply current technologies and standards to website functions. Design, code, and test web based technical solutions. Maintain relationship and act as liaison between the Credit Union and 3rd party vendors. Work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. Work with 3rd parties and create cohesive solutions by leveraging APIs, SDKs, or other similar methods. Implement secure coding and data protection best practices. Optimize applications for maximum speed and scalability. Develop and support projects from conception to implementation. Collaborate with Technology Services when needed to create, configure, and support web server environments. Ability to translate complex data and situations into simple and precise language for the rest of the organization. On call availability required for system support as needed (includes nights and weekends). Key Attributes Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Occasionally lift and/or move items over 10 pounds. Remain sedentary (seated) for extended periods of time. Working Conditions This job operates in a professional office environment and routinely uses standard office equipment. Travel Limited travel expected. Required Education and Experience Bachelor's degree in related field or equivalent combination of education, training, and experience of 8+ years. 5+ years Web development experience, API integrations, SDK integrations, working with web services, preferably in a team environment. 5+ years of experience with the following: ASP.NET, C#.NET, VB.NET, MVC, MVVM pattern, Razor syntax. 5+ years of experience with web services and API integrations. 5+ years of experience with OWASP security principles. 5+ years experience building reusable code and libraries for future use. 3+ years of experience with physical database design and database schemas that represent and support business processes (SQL/MySQL). 3+ years experience showing a strong design sense along with a methodical attention to detail. Preferred Education and Experience Hands-on experience with Google Dialog Flow CX as well as other components within the Google Contact Center AI suite of capabilities. Experience with NLU voice/chatbots (Google DialogFlow ES or CX, Amazon Lex, Nuance, etc.). Experience working with systems that perform tasks such as online banking, mobile banking, bill payment, or electronic statements. Proficient understanding of SEO and WCAG principles. Working knowledge of Google Analytics and Google Tag Manager. Other Duties Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This is a hybrid position that requires individual to work 2 days a week from a location in Council Bluffs, IA or Omaha, NE. WANT TO BE A PART OF AN AWARD WINNING TEAM, APPLY TODAY!! Take a look at all our great benefits here! Application deadline: January 12th 2026 Location: Council Bluffs - IA or Omaha - NE Summary The primary responsibilities of the Mortgage Loan Originator include consulting members on products, taking complete applications, providing initial disclosures, and cross-selling Veridian products. The Mortgage Loan Originator is responsible for producing mortgage loans through relationships with realtors and other referral sources. Essential Functions Knowledgeable of and adheres to Mortgage Loan origination process including relevant laws and regulations. Knowledgeable of Veridian policies and procedures by loan program, mortgage insurance and investor guidelines. Interview members applying for mortgage loans and assist them with selecting the appropriate loan program. Issue prequalification or preapproval letters on pre-purchases. Complete the loan application and communicate all initial disclosures to the applicant. Clearly explain disclosures, rates, fees and expected timeline to members. Obtain credit report, income, asset, and other necessary documents to pass a complete loan file to processing/underwriting. Scan and upload these documents to Veridian's loan origination system. Calculate monthly income and resulting debt to income ratio, including completion of self-employed borrower income analysis. Recommend loans for approval by forwarding to processing/underwriting, or complete the adverse action/turn-down process. Obtain rate locks or pricing commitments with investors. Monitor loan pricing and update pricing/fees when necessary to extend rate locks or based on changes to loan level pricing adjustments. Obtain mortgage insurance premium quotes based on loan parameters to accurately disclose this expense to members Provide members with updated disclosures when required and document applicable change in circumstance. Communicate regularly with members on their mortgage loan, including updates on appraised values, outstanding conditions or stipulations, timing of closing, etc. Cultivate and maintain relationships with realtors by communicating updates on loans in progress and attending real estate-related functions. Actively sell products and services offered by the credit union including deposit products, insurance, consumer loans, and investments, to help the member meet their financial goals. Communicate final loan numbers from the settlement statement with members prior to closing to inform the member of final figures and amount to bring to closing. Work with members to resolve questions/concerns after loan closing. Ability, availability, and willingness to work flexible hours to accommodate loan volume during periods of peak demand. Key Attributes Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Occasionally lift and/or move items over 10 pounds. Remain sedentary (seated) for extended periods of time. Working Conditions This job operates in a professional office environment and routinely uses standard office equipment. Travel Extensive travel; valid driver's license required. Required Education and Experience High School Diploma. 4+ years of lending experience with proven sales success and top producer results. Proficiency in Microsoft Outlook, Word, and Excel. Nationwide Mortgage Licensing System ID number. Preferred Education and Experience First mortgage origination experience. Other Duties Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #ZR

This is a hybrid position that requires individual to work 2 days a week from one of our locations in Northeast, or Central IA, or Omaha, NE. WANT TO BE A PART OF AN AWARD WINNING TEAM, APPLY TODAY!! Take a look at all our great benefits here! Application deadline: January 4th, 2026 Locations: Johnston - IA, Cedar Falls - IA, or Omaha, NE Hybrid eligible Summary The Internal Auditor II conducts audits for all credit union branches, departments, and processes. This role involves testing, preparing work papers, reporting results to management, reviewing policies, verifying internal controls, and supporting risk management activities, including risk assessments, vendor management, and business continuity planning. Essential Functions Assist Manager of Internal Audit in preparing a risk based audit plan for the credit union. Assist Internal Audit and Risk Manager with designing audit plans for various functional areas of the credit union. Responsible for completing internal audits according to the approved functional audit plans. Prepare audit findings for management that document weaknesses in adherence to Federal regulations, internal controls, board policy and operational policy and procedures. In addition, prepare recommendations on the audit findings for management to take corrective actions to correct the weaknesses. Assist management with process and efficiency audits when requested. Be familiar with and adhere to Standards for the Professional Practice of Internal Auditing when conducting audits. Stay updated and informed on all regulatory changes, both state and federal. Ensure that management's internal controls are adequate to comply with respective strategic goals, objectives, policies, procedures and applicable laws, especially BSA (Bank Secrecy Act), along with all lending and deposit related regulations. Assist external auditors and regulatory authorities. Prepare work papers and other necessary documents to facilitate the work of these individuals. Assist Senior Internal Auditor with updates to risk assessments, business continuity plans, and vendor management as needed, using the current Enterprise Risk Management software. Assist Manager of Internal Audit and Risk with any additional projects or duties as assigned. Key Attributes Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Occasionally lift and/or move items over 10 pounds. Remain sedentary (seated) for extended periods of time. Working Conditions This job operates in a professional office environment and routinely uses standard office equipment. Travel Extensive travel; valid driver's license required. Required Education and Experience Bachelor's Degree in Accounting, Finance or closely related field. 2+ years of audit-related work experience or 5+ years in a financial institution setting. Preferred Education and Experience CPA or CIA designation. Other Duties Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are seeking a Mortgage Servicing Support professional to join our team. The ideal candidate will assist with various tasks related to mortgage servicing, including processing payments, handling customer inquiries, and maintaining accurate records. Qualifications: * High school diploma or equivalent required; Associate degree preferred. * Prior experience in a financial institution or mortgage servicing environment is a plus. * Strong attention to detail and excellent organizational skills. * Proficiency in using mortgage servicing software and MS Office applications. * Good communication skills and ability to work well in a team environment. Responsibilities: * Process mortgage payments and corrections accurately and in a timely manner. * Respond to member inquiries about their mortgage accounts via phone or email. * Update and maintain accurate records of loan files. * Assist with escrow analysis, disbursements, and insurance renewals. * Collaborate with other team members to ensure efficient operations and excellent customer service. What You Receive from Employment with CCCU A Comprehensive Health, Wellness and 401k package. Its our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. We live our Core Values with Purpose and believe putting our employees first will enable and embolden them to put our membership first. What we offer you; Competitive Pay, Bonus, and Benefits Package; 401k Match, Tuition Reimbursement, Disability Insurance, Employee Discounts, Career Training & Development Opportunities Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.

Collins Community Credit Union, a growing organization, is currently hiring for a Member Relationship Specialist II for our 1st Avenue branch in Cedar Rapids. This person will be a competitive, independent, "doer" who can problem solve and get things done through people. In this role, you will promote and provide credit union products and services to new and existing members with referrals to appropriate departments when necessary. This position is responsible for processing member loan requests for consumer and home equity products, new account setup and account maintenance. CCCU is excited to offer a Bilingual Pay Program for qualifying applicants. To be successful at Collins Community Credit Union youll need to have excellent communication skills, the ability thrive in a fun, fast-faced workplace, the drive to succeed, and the motivation to launch yourself to the next level. If you have the will, the Credit Union wants to teach you the skill! We pride ourselves on being able to provide exceptional member service and being innovative in the process. Qualified candidates should have strong written and verbal communication skills, be detail oriented and reliable, be able to multi-task, and have a positive attitude! Must be available to work during business hours: * Monday - Thursday 8:00am - 5:15 pm * Friday 8:30am - 5:45pm * Saturday 8:30am - 12:15 pm (rotating) Member Relationship Specialist II Expectations: * Assist members, non-members, and potential members via face to face, email, and phone interactions. * Assist members with inquiries and process all account transaction requests within the Credit Unions procedures, policies and guidelines. * Process member service requests for consumer products within the Credit Unions procedures, policies and guidelines. * Process member loan requests for consumer and home equity products. * Meet or exceed established goals. * Support the branch in fostering a positive work environment. * Contribute to the daily branch operational tasks / duties assigned by the Branch Management team. Collins Community CU is dedicated to teaching you skills to make you successful! We are focused on giving you a strong network of support, professional development, and career advancement opportunities, all of this we offer because we are dedicated to your success. What You Receive from Employment with CCCU A Comprehensive Health, Wellness and 401k package. Its our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. We live our Core Values with Purpose and believe putting our employees first will enable and embolden them to put our membership first. What we offer you; Competitive Pay, Bonus, and Benefits Package; 401k Match, Tuition Reimbursement, Disability Insurance, Employee Discounts, Career Training & Development Opportunities Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.

This is a hybrid position that requires individual to work 2 days a week from one of our locations in North East, or Central IA, or Omaha, NE. WANT TO BE A PART OF AN AWARD WINNING TEAM, APPLY TODAY!! Take a look at all our great benefits here! Application deadline: January 2nd, 2026 Exempt Hybrid eligible Summary The Director of Commercial Credit is responsible for providing support, direction, credit information, and loan policies and procedures to ensure the overall quality of the credit union's commercial loan portfolio. This includes reviewing large and complex loans prior to submission to Loan Committee as well as mentoring and coaching commercial underwriting and credit staff. Essential Functions At the direction of the VP Commercial & Mortgage, and in cooperation with Executive Management, responsible for developing and maintaining the overall commercial credit culture of the organization. Knowledgeable of State and Federal commercial lending regulations and guidelines (NCUA Regulation 723 and Iowa Code). Knowledgeable of commercial appraisals, appraisal reviews, and regulations pertaining to property valuations. Maintain strong knowledge of the financial industry, economy, market conditions, rates, vendors, and competition. Direct and oversee all commercial credit underwriting and commercial loan portfolio management activities at the credit union. Oversee all aspects of the loan portfolio, from developing loan policies and procedures to approving complex credit transactions and monitoring portfolio quality. Draft and implement commercial loan and loan review policies to guide lending decisions and ensure consistency across the organization. Develop, maintain, and monitor Veridian's commercial loan risk rating systems and loan concentration levels. Create and implement proper processes and workflows to ensure a consistent and replicable process in place for the commercial lending and underwriting process. Evaluate creditworthiness, analyze financial statements, and assess the ability of borrowers to repay loans. Identify and mitigate credit risks associated with individual loans and the overall portfolio. Review large and complex loans prior to their submission to Loan Committee; reviews consist of making recommendations on loan structure, terms, and pricing so as not to expose the credit union to undue credit risk. Proactively engages with sales staff on loan structure and preliminary assessment of loan worthiness. Ensure individual loans are risk rated correctly when reviewing loans for loan committee submission. Understand complex borrowing relationships, including Investment Commercial Real Estate, Commercial and Industrial, including Owner-Occupied Real Estate, Accounts Receivable, Equipment, Non-Profit and Healthcare. Prepare and distribute credit information covering loan quality trends, growth trends, loan product concentrations; work closely with other credit managers in reviewing such topics as local real estate data and assessing the impact on the credit union's commercial loan portfolio. Supervise the credit union's Watchlist loans, work with loan officers and management to cure weak credits and the collection of such credits, or the movement of such undesirable credits; assist in the compilation of loan status reports and implementing respective loan action plans; prepare watchlist report for submittal to the Board of Directors for review. Prepare, review, and modify, when necessary and in collaboration with the VP of Commercial & Mortgage, lending policies and procedures which enable the credit union to perform in a business manner, but not expose it to undue risk. Participate in various committees involved in credit union management such as Loan Committee and Asset/Liability Committee. As directed by the VP of Commercial & Mortgage assume responsibility for special projects; gather data and prepare reports for the Board of Directors and other members of Senior Management, audit and other personnel. Regularly work with and provides training and mentorship to the commercial credit analysts to solve complex credit issues and ensure the final work product meets quality and timing expectations as outlined in the service level standards. In collaboration with Commercial Services Management identify training needs of the team to promote growth and correct deficiencies as needed. Plan and prepare for the future by being open-minded, perceptive, and proactive. Make decisions that support the members, the department, and the organization as a whole both financially and strategically. Create excellent service experiences that promote the Veridian brand. Key Attributes Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. Working Conditions This job operates in a professional office environment and routinely uses standard office equipment. Travel Limited travel expected. Required Education and Experience Bachelor's Degree in Accounting, Finance, or related field. 10+ years of experience in Commercial and Commercial Real Estate analysis. 10+ years of experience with credit analysis. 10+ years of experience with asset/liability management risk assessment. Proficiency in Excel, Access and Crystal. Preferred Education and Experience CPA MBA Management experience. Other Duties Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This is a hybrid position that requires individual to work 2 days a week from a location in Council Bluffs, IA or Omaha, NE. WANT TO BE A PART OF AN AWARD WINNING TEAM, APPLY TODAY!! Take a look at all our great benefits here! Application deadline: January 12th 2026 Location: Council Bluffs - IA or Omaha - NE Summary The primary responsibilities of the Mortgage Loan Originator include consulting members on products, taking complete applications, providing initial disclosures, and cross-selling Veridian products. The Mortgage Loan Originator is responsible for producing mortgage loans through relationships with realtors and other referral sources. Essential Functions Knowledgeable of and adheres to Mortgage Loan origination process including relevant laws and regulations. Knowledgeable of Veridian policies and procedures by loan program, mortgage insurance and investor guidelines. Interview members applying for mortgage loans and assist them with selecting the appropriate loan program. Issue prequalification or preapproval letters on pre-purchases. Complete the loan application and communicate all initial disclosures to the applicant. Clearly explain disclosures, rates, fees and expected timeline to members. Obtain credit report, income, asset, and other necessary documents to pass a complete loan file to processing/underwriting. Scan and upload these documents to Veridian's loan origination system. Calculate monthly income and resulting debt to income ratio, including completion of self-employed borrower income analysis. Recommend loans for approval by forwarding to processing/underwriting, or complete the adverse action/turn-down process. Obtain rate locks or pricing commitments with investors. Monitor loan pricing and update pricing/fees when necessary to extend rate locks or based on changes to loan level pricing adjustments. Obtain mortgage insurance premium quotes based on loan parameters to accurately disclose this expense to members Provide members with updated disclosures when required and document applicable change in circumstance. Communicate regularly with members on their mortgage loan, including updates on appraised values, outstanding conditions or stipulations, timing of closing, etc. Cultivate and maintain relationships with realtors by communicating updates on loans in progress and attending real estate-related functions. Actively sell products and services offered by the credit union including deposit products, insurance, consumer loans, and investments, to help the member meet their financial goals. Communicate final loan numbers from the settlement statement with members prior to closing to inform the member of final figures and amount to bring to closing. Work with members to resolve questions/concerns after loan closing. Ability, availability, and willingness to work flexible hours to accommodate loan volume during periods of peak demand. Key Attributes Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Occasionally lift and/or move items over 10 pounds. Remain sedentary (seated) for extended periods of time. Working Conditions This job operates in a professional office environment and routinely uses standard office equipment. Travel Extensive travel; valid driver's license required. Required Education and Experience High School Diploma. 4+ years of lending experience with proven sales success and top producer results. Proficiency in Microsoft Outlook, Word, and Excel. Nationwide Mortgage Licensing System ID number. Preferred Education and Experience First mortgage origination experience. Other Duties Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #ZR

Are you a people person with an eye for detail? Do you dream of a career in banking? Collins Community Credit Union, a growing organization, is currently hiring a Member Representative for our Jordan Street branch in North Liberty. We're seeking a motivated individual to join our friendly team as a Member Representative (Teller) at our North Liberty Branch! In this role, you'll be the face of our Credit Union, providing exceptional customer service while handling deposits, withdrawals, and other transactions. But this is just the beginning! We invest in our employees and offer a clear path for advancement. With a strong work ethic and a dedication to learning, you could be on your way to becoming a Personal Banker, or even a Branch Manager! Here's what you'll gain: * Hands-on experience in the Credit Union industry, learning the ropes from seasoned professionals. * Comprehensive training programs that will equip you with the skills and knowledge to excel. * Mentorship opportunities from experienced leaders who will guide you on your career path. * Promotion potential: Advance to leadership positions within our growing Credit Union. We're looking for someone who: * Has excellent customer service skills and enjoys building relationships. * Possesses strong math and accuracy skills. * Is a team player with a positive attitude and a desire to learn. * Is eager to build a successful career in the financial industry. Must be available to work during business hours: * Monday - Thursday 8:15am - 5:15pm * Friday 8:00am - 5:45pm Ready to take the first step? We offer a competitive salary, generous time off, paid holidays and a benefits package with extensive coverage options, along with a supportive and positive work environment. Apply today and start your rewarding career with us! Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.

Are you a people person with an eye for detail? Do you dream of a career in banking? Collins Community Credit Union, a growing organization, is currently hiring a Member Representative for our Wiley branch in Cedar Rapids. We're seeking a motivated individual to join our friendly team as a Member Representative (Teller) at our Wiley Branch! In this role, you'll be the face of our Credit Union, providing exceptional customer service while handling deposits, withdrawals, and other transactions. But this is just the beginning! We invest in our employees and offer a clear path for advancement. With a strong work ethic and a dedication to learning, you could be on your way to becoming a Personal Banker, or even a Branch Manager! Here's what you'll gain: * Hands-on experience in the Credit Union industry, learning the ropes from seasoned professionals. * Comprehensive training programs that will equip you with the skills and knowledge to excel. * Mentorship opportunities from experienced leaders who will guide you on your career path. * Promotion potential: Advance to leadership positions within our growing Credit Union. We're looking for someone who: * Has excellent customer service skills and enjoys building relationships. * Possesses strong math and accuracy skills. * Is a team player with a positive attitude and a desire to learn. * Is eager to build a successful career in the financial industry. Must be available to work during business hours: * Monday - Thursday 8:00am - 5:15pm * Friday 8:00am - 5:45pm * Saturday 8:30am - 12:15pm (rotating) Ready to take the first step? We offer a competitive salary, generous time off, paid holidays and a benefits package with extensive coverage options, along with a supportive and positive work environment. Apply today and start your rewarding career with us! Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.

Contact Center Representative 1 MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREA Fluency in Spanish or Bosnian speaking welcome. Earn $1.50 more per hour worked! Part-Time (32-35 hr.) Flexible weekday schedule. Required 3 nights until 7pm and periodic Saturdays 9-1 Hybrid Remote- 2 days in-office per week choosing from T/W/TH. Rest of the week working from home! Pay: 17.06 an hour SUMMARY Under general supervision and in compliance with established policies and procedures, the Contact Center Representative I is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services over the phone. ESSENTIAL FUNCTIONS Provide quality interactions with inbound and outbound member calls that create an excellent service experience to promote the Veridian brand. Understand and be familiar with Bank Secrecy Act (BSA) guidelines. Conduct member transactions including: loan payments, deposits, withdrawals, transfers and SWBC payments. Complete member requests including: opening certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, initiation of direct deposit/ EFT/payroll deduction, etc. Actively cross-sell credit union services by providing information to current, new and potential members. Consistently achieve established monthly and annual sales and service goals. Actively refer members to appropriate position and/or department within all Veridian Companies. Maintain necessary departmental files, updating member/credit union information as required. Prepare and maintain reports as required. Maintain member confidence and protect operations by keeping information confidential. Contribute to team effort by accomplishing related results as needed. Proficient in answering member inquires surrounding: Online Banking, Mobile Banking, Remote Deposits, Bill Payment, Remote Transfers, etc. Support at the first point of contact through problem solving skills and utilization of resources in the areas of card services, rate inquiries, ACH, and Account Resolutions. Skilled in Member Contact Center software: EchoSign, SWBC, Jabber, Cisco Agent, ApplePay, etc. KEY ATTRIBUTES Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Occasionally lift and/or move items over 10 pounds. Remain sedentary (seated) for extended periods of time. WORKING CONDITIONS This job operates in a professional office environment and routinely uses standard office equipment. TRAVEL Limited travel expected. REQUIRED EDUCATION AND EXPERIENCE High School Diploma. Related work experience in customer service, preferably in a call center environment and/or at a financial institution. Proficiency in electronic services. Fluent computer skills in a Microsoft Windows Environment. OTHER DUTIES Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. ABOUT VERIDIAN Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.

Teller Service Representative WANT TO BE A PART OF SOMETHING GREAT? VERIDIAN IS LOOKING FOR INDIVIDUALS TO JOIN OUR AWARD-WINNING TEAM. START YOUR JOURNEY AND APPLY TODAY. Fluency in Spanish speaking welcome. Earn $1.50 more per hour worked! Benefits: *********************************************************** SUMMARY Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services. ESSENTIAL FUNCTIONS Create excellent service experiences that promote the Veridian brand. Understand and be familiar with Bank Secrecy Act (BSA) guidelines. Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc. Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc. Actively cross‑sell credit union services by providing information to current, new and potential members. Actively refer members to appropriate position and/or department within all Veridian Companies to best serve the member. Assist members over the phone. Consistently achieve established monthly and annual sales and service goals. Contributes to team effort by accomplishing related results as needed. Monitor necessary departmental files and reports, updating member information as required. Maintains member confidence and protects operations by keeping information confidential. Balance cash box per teller balancing procedures. KEY ATTRIBUTES Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Occasionally lift and/or move items over 10 pounds. Remain sedentary (seated) for extended periods of time. WORKING CONDITIONS This job operates in a professional office environment and routinely uses standard office equipment. TRAVEL Limited travel expected. REQUIRED EDUCATION AND EXPERIENCE High School Diploma. Relevant work experience in the area of customer service and/or cash handling. Math and clerical aptitude. Fluent computer skills in a Microsoft Windows environment. OTHER DUTIES Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. ABOUT VERIDIAN Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.

WANT TO BE A PART OF SOMETHING GREAT? VERIDIAN IS LOOKING FOR INDIVIDUALS TO JOIN OUR AWARD-WINNING TEAM. START YOUR JOURNEY AND APPLY TODAY. Fluency in Spanish speaking welcome. Earn $1.50 more per hour worked! Benefits: *********************************************************** SUMMARY Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services. ESSENTIAL FUNCTIONS Create excellent service experiences that promote the Veridian brand. Understand and be familiar with Bank Secrecy Act (BSA) guidelines. Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc. Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc. Actively cross‑sell credit union services by providing information to current, new and potential members. Actively refer members to appropriate position and/or department within all Veridian Companies to best serve the member. Assist members over the phone. Consistently achieve established monthly and annual sales and service goals. Contributes to team effort by accomplishing related results as needed. Monitor necessary departmental files and reports, updating member information as required. Maintains member confidence and protects operations by keeping information confidential. Balance cash box per teller balancing procedures. KEY ATTRIBUTES Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Occasionally lift and/or move items over 10 pounds. Remain sedentary (seated) for extended periods of time. WORKING CONDITIONS This job operates in a professional office environment and routinely uses standard office equipment. TRAVEL Limited travel expected. REQUIRED EDUCATION AND EXPERIENCE High School Diploma. Relevant work experience in the area of customer service and/or cash handling. Math and clerical aptitude. Fluent computer skills in a Microsoft Windows environment. OTHER DUTIES Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. ABOUT VERIDIAN Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.

Teller Service Representative Hiring multiple Tellers for our: Gretna location, Omaha locations, Papillion location, & Council Bluffs location. Part-time: 30-35 hours/week Pay: $17.78 Fluency in Spanish speaking welcome. Earn $1.50 more per hour worked SUMMARY Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services. ESSENTIAL FUNCTIONS Create excellent service experiences that promote the Veridian brand. Understand and be familiar with Bank Secrecy Act (BSA) guidelines. Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc. Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc. Actively cross‑sell credit union services by providing information to current, new and potential members. Actively refer members to appropriate position and/or department within all Veridian Companies to best serve the member. Assist members over the phone. Consistently achieve established monthly and annual sales and service goals. Contributes to team effort by accomplishing related results as needed. Monitor necessary departmental files and reports, updating member information as required. Maintains member confidence and protects operations by keeping information confidential. Balance cash box per teller balancing procedures. KEY ATTRIBUTES Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Occasionally lift and/or move items over 10 pounds. Remain sedentary (seated) for extended periods of time. WORKING CONDITIONS This job operates in a professional office environment and routinely uses standard office equipment. TRAVEL Limited travel expected. REQUIRED EDUCATION AND EXPERIENCE High School Diploma. Relevant work experience in the area of customer service and/or cash handling. Math and clerical aptitude. Fluent computer skills in a Microsoft Windows environment. OTHER DUTIES Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. ABOUT VERIDIAN Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.

Teller Service Representative - PT Pay: $17.06 Hours: 30 - 35 hours Fluency in Spanish or Bosnian speaking welcome. Earn $1.50 more per hour worked! Benefits: *********************************************************** SUMMARY Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services. ESSENTIAL FUNCTIONS Create excellent service experiences that promote the Veridian brand. Understand and be familiar with Bank Secrecy Act (BSA) guidelines. Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc. Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc. Actively cross‑sell credit union services by providing information to current, new and potential members. Actively refer members to appropriate position and/or department within all Veridian Companies to best serve the member. Assist members over the phone. Consistently achieve established monthly and annual sales and service goals. Contributes to team effort by accomplishing related results as needed. Monitor necessary departmental files and reports, updating member information as required. Maintains member confidence and protects operations by keeping information confidential. Balance cash box per teller balancing procedures. KEY ATTRIBUTES Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Occasionally lift and/or move items over 10 pounds. Remain sedentary (seated) for extended periods of time. WORKING CONDITIONS This job operates in a professional office environment and routinely uses standard office equipment. TRAVEL Limited travel expected. REQUIRED EDUCATION AND EXPERIENCE High School Diploma. Relevant work experience in the area of customer service and/or cash handling. Math and clerical aptitude. Fluent computer skills in a Microsoft Windows environment. OTHER DUTIES Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. ABOUT VERIDIAN Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.