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Become A Verification Specialist

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Working As A Verification Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $87,792

    Average Salary

What Does A Verification Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Verification Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Verification Specialist Jobs

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Verification Specialist Career Paths

Verification Specialist
Billing Specialist Specialist
Account Manager
5 Yearsyrs
Specialist Analyst Finance Analyst
Accounting Manager
8 Yearsyrs
Service Representative Account Executive Office Manager
Administrative Manager
6 Yearsyrs
Data Analyst Recruiter Career Counselor
Career Manager
7 Yearsyrs
Office Administrator Specialist Data Analyst
Data Manager
6 Yearsyrs
Billing Specialist Office Administrator Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Patient Access Representative Information Specialist Information Manager
Director Of Information
8 Yearsyrs
Specialist Account Manager Operations Manager
Human Resources Manager
7 Yearsyrs
Customer Care Specialist Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Case Coordinator Social Worker Program Manager
Information Technology Director
10 Yearsyrs
Human Resources Coordinator Operations Manager Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Customer Care Representative Technical Support Technician Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Customer Care Specialist Technical Support Specialist Quality Assurance Analyst
Quality Assurance Manager
9 Yearsyrs
Customer Care Representative Technical Support Specialist Quality Assurance Engineer
Quality Manager
11 Yearsyrs
Case Coordinator Case Manager Account Manager
Relationship Manager
6 Yearsyrs
Account Manager Account Executive
Sales/Marketing
5 Yearsyrs
Service Representative Account Manager Operations Manager
Senior Manager
10 Yearsyrs
Human Resources Coordinator Recruiter Operations Manager
Site Manager
7 Yearsyrs
Account Manager Human Resources Coordinator Technical Recruiter
Technical Account Manager
7 Yearsyrs
Office Administrator Operations Manager Information Technology Manager
Vice President Of Information Technology
12 Yearsyrs
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Do you work as a Verification Specialist?

Verification Specialist Demographics

Gender

Female

74.4%

Male

23.0%

Unknown

2.6%
Ethnicity

White

61.9%

Hispanic or Latino

15.7%

Black or African American

11.5%

Asian

7.1%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

63.6%

French

6.6%

Hindi

5.0%

Urdu

3.3%

Italian

2.5%

Mandarin

1.7%

Korean

1.7%

Tagalog

1.7%

Portuguese

1.7%

Chinese

1.7%

German

1.7%

Japanese

1.7%

Arabic

1.7%

Turkish

0.8%

Hmong

0.8%

Eyak

0.8%

Bosnian

0.8%

Russian

0.8%

Thai

0.8%

Cantonese

0.8%
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Verification Specialist Education

Schools

University of Phoenix

20.1%

Central Piedmont Community College

10.1%

Strayer University

6.3%

Kaplan University

5.7%

Ashford University

5.3%

Des Moines Area Community College

5.3%

Liberty University

5.0%

University of North Carolina at Charlotte

4.4%

University of Wisconsin - Oshkosh

3.8%

Southern New Hampshire University

3.5%

ECPI University

3.1%

Middle Tennessee State University

3.1%

Lord Fairfax Community College

3.1%

Salt Lake Community College

3.1%

University of Central Florida

3.1%

Iowa State University

3.1%

American InterContinental University

3.1%

Ultimate Medical Academy - Clearwater

2.8%

Everest Institute

2.8%

Valencia College

2.8%
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Majors

Business

27.9%

Health Care Administration

12.5%

Psychology

7.1%

Criminal Justice

5.7%

Accounting

5.2%

Medical Assisting Services

4.5%

Nursing

4.3%

Communication

3.7%

General Studies

3.5%

Management

3.0%

Liberal Arts

2.9%

Education

2.5%

Human Resources Management

2.5%

Computer Science

2.4%

Legal Support Services

2.3%

Finance

2.1%

Computer Information Systems

2.1%

Social Work

2.0%

Human Services

2.0%

Marketing

1.8%
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Degrees

Other

32.3%

Bachelors

31.6%

Associate

18.1%

Masters

8.6%

Certificate

6.7%

Diploma

2.0%

License

0.6%

Doctorate

0.2%
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Job type you want
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Part Time
Internship
Temporary

Real Verification Specialist Salaries

Job Title Company Location Start Date Salary
Radio Verification Specialist Research In Motion Corporation Sunrise, FL Jul 15, 2013 $86,500 -
$108,100
Radio Verification Specialist Blackberry Corporation Sunrise, FL Jul 26, 2013 $86,500 -
$108,100
Verification Specialist Standard Microsystems Corporation Austin, TX Jun 04, 2011 $84,864
Systems Verification Specialist Becton, Dickinson and Company San Jose, CA Sep 21, 2015 $83,574
Radio Verification Specialist Research In Motion Corporation Rolling Meadows, IL May 30, 2011 $70,000
Radio Verification Specialist Research In Motion Corporation Rolling Meadows, IL Sep 01, 2011 $70,000

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Top Skills for A Verification Specialist

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  1. Insurance Companies
  2. Customer Service
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Initiate appropriate actions to determine level of coverage, including making telephone calls and sending correspondence to commercial insurance companies.
  • Verify income of independent and dependent student in comparison with filing status and accuracy * Strong Data entry and exceptional customer service
  • Performed alphanumeric data entry and Internet research in order to accurately verify client contact info.
  • Answered outbound phone calls efficiently diffusing irate customers using proper phone etiquette.
  • Maintain confidentiality in regards to patient account status and the financial affairs of clinic/corporation.

What is it like to work as a Verification Specialist

5.0

Senior Data Analyst

March 26, 2019 on Zippia

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