Service Delivery Manager jobs at Verint - 3109 jobs

Amazon LEO is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Amazon LEO business operations team is looking for a Service Delivery Manager (SDM) to join our Global Enterprise Services (GES) organization supporting the Maritime sector. SDMs serve as centers of excellence across verticals (Enterprise, Telco, Land Mobile, Maritime, Aviation, Partners); they align business readiness activities with Product, Engineering, Operations, Support, and Field priorities, ensuring metrics are consistent with business objectives, scalability, and continuous improvement. This team enhances customer experience and accelerates revenue realization by building systems and programs that streamline complexity during the implementation, installation, integration, and testing processes. Key job responsibilities - Manage end to end product readiness for direct and indirect customers in the Maritime sector. - Build and develop sector intimacy through partnering with internal Product and Business teams, occasionally interacting with external partners and customers. - Maintain crisp communication across all entities, driving readiness and issue resolution, and conducting regular check-ins with leadership. - Be the customer champion with internal teams, advocating for customer experience, and managing delivery requirements within the scope of Amazon LEO's business goals. - Ensure Amazon LEO's delivers against all committed SLAs. Work with quality, engineering, security, supplier organizations and customer stakeholders to oversee solution performance and reliability. - Identify continuous improvement opportunities and lead initiatives to establish best practices within the organization. - Work with supply chain to ensure smooth, on-time production deliveries to customers. - Participate in regular status reviews with Amazon LEO's leadership and customers to ensure successful implementation and timely resolution of service readiness issues. This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations. A day in the life In this role you will work with cross-functional customer delivery teams, product management, business development, sales, solutions architects, and enterprise customers to ensure optimal experience during technical onboarding, on-site testing, and ongoing support for Amazon LEO's maritime customers. You will develop system integration best practices, processes, and tools to ensure solution deployment can be documented, automated, and scaled globally. Join us and make a difference for people and businesses around the world. About the team You will be joining a team primarily staffed with Technical Program Managers (TPMs), Technical Account Managers (TAMs) and Customer Delivery Engineers (CDEs) performing all service readiness coordination, and technical onboarding and implementation of services contracted by customers. SDMs will work with other internal and external-facing roles such as Customer Delivery Managers (CDMs), Customer Care Team, Customer Success Managers (CSMs), Engineering, Product Management, Business Development and Sales (BD/Sales), and Solutions Architects (SAs). Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Basic Qualifications - Bachelor's degree in engineering, computer science or equivalent - 5+ years of experience developing program strategies and plans, diving execution, and influencing senior stakeholders in the Maritime sector - 2+ years of experience with end-to-end product delivery for satellite services and hardware installed in vessels Preferred Qualifications - Experience making business recommendations and influencing stakeholders - Experience communicating and delivering presentations to customers, stakeholders, and/or teammates - Knowledge of all phases of the maritime product lifecycle, including design, development, testing, certification, production, fulfillment, maintenance and support. - Experience working with or at onboard connectivity services provider. - Familiar with field installation best practices, lab test equipment, and back-office integration. - Experience working with regulatory bodies within the maritime sector is a requirement. - Experience working cross-team and able to synthesize complex problems with input from product, engineering, testing, and business owners, and create smart, cogent solutions. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. SAP Delivery Architect Director- CPRS Industry- GTMAbout the job you're considering: The ideal candidate will have a deep understanding of SAP technologies, extensive experience in architecting complex SAP CPRS (Consumer Products/ Retail/ Services) solutions. Seeking in-depth knowledge of SAP modules as well as subject matter expertise with core processes in the Consumer Products sector. Must have a proven track record of delivering innovative and scalable SAP CPRS Solutions. Your Role: Oversee, or be responsible for, design, development and delivery of templates, accelerators, and IP's across multiple areas of expertise. Provide strategic leadership for the SAP architecture team, overseeing the design and implementation of end-to-end SAP solutions. Collaborate with business stakeholders, executives, and cross-functional teams to understand business requirements and develop SAP architecture roadmaps. Lead the design and implementation of SAP solutions, ensuring scalability, flexibility, and alignment with industry best practices. Provide technical leadership and support for SAP implementation projects, ensuring successful delivery and adherence to architecture standards. Present architecture concepts, strategies, and roadmaps to senior leadership and stakeholders. SAP Delivery Architect Director- CPRS- GTM Your Skills and Experience: 15-20+ years professional experience with additional expert knowledge in SAP modules and deep understanding of integration into SAP S4/Hana. Expert in multiple core business processes, and associated functions, for one industry sector, or a limited number of micro industry sectors. Capable of facilitating a technology agnostic business capability /process workshop. Able to own plan and deliver an entire proposal response from specific reference to a clients requirements, and or CPRS industry, including the executive summary, for an opportunity in excess of $50 million, TCV. Capable of doing this for proposals that span Capgemini lines of business across the SBU, playing as #OneCapgemini. Able to lead and represent the entire proposal, ensuring the quality of proposal delivery through the mobilization and motivation of appropriate teams (Capabilities on/off, peer solution architects, domain experts across BL's, etc). Understand clients pain points, opportunities, and business context. Can create and articulate a north star for the engagement, and the business benefits which the proposal will deliver for the client. Able to estimate the effort required to deliver the entire scope of a project and propose and optimize resource for opportunities in excess of $50 million across Capgemini lines of business. Able to own plan and deliver an entire oral presentation across Capgemini lines of business for an opportunity in excess of $50 million. Able to lead the delivery of a solution business blueprint that will satisfy business requirements and enable timely and profitable delivery on projects greater than $50 million. Able to take a leadership role on a program shaping strategy and roadmap across Capgemini lines of business. Demonstrated ability to lead across the full lifecycle of a large transformation project in excess of $50M. With detailed understanding of all functions and phases across the many services required of Capgemini and it's 3rd party partners to deliver the program outcomes. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus. 10+ years professional experience in SAP solution architecture, with a deep understanding of SAP CPRS (industry), SAP modules, technologies, and integration points. Proven experience leading and managing a team of SAP architects in senior management role. In-depth knowledge of SAP S/4HANA, Fiori, and other SAP technologies. - S/4HANA, BTP, current and emerging patterns for a composable enterprise including: Analytics, Data, Integration, Best of Breed / Best of Suite for Line of Business solutions, and ability to stitch SAP and non-SAP applications together across the application topology to deliver outcomes for client. Effective communication and collaboration skills, with the ability to interact with executives and technical teams. Ability to lead and drive digital transformation initiatives through SAP solutions. The base compensation range for this role in the posted location is $235,000- $265,200 (CA) Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. When you join Capgemini, you don't just start a new job. You become part of something bigger. We bring together passionate, skilled people, a tech-driven approach to innovation, and a deep commitment to our clients to help organizations unlock the true value of technology. As a graduate or an experienced professional, you will be working with the world's leading brands to enhance and transform the way they do business. #J-18808-Ljbffr

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's. Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. This position requires that the candidate selected must currently possess and maintain an active TS/SCI Security Clearance with Polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: - Building and managing a high-performing team of Delivery Consultants - Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features - Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers - Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements - Driving business development initiatives and exceed customer satisfaction targets About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications - 10+ years in IT and/or Management Consulting, with at least 7 years in a people leadership role. - Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience - Experience managing subcontracts and subcontract resources. - Experience with applications and architectures of national security programs, hands-on delivery or leading teams in the implementation of distributed applications, and direct people management experience - Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred Qualifications - Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Strong project management and resource management capabilities - Financial acumen with P&L management experience - Ability to navigate complex stakeholder relationships and drive change - Sales and negotiation skills for opportunity capture and proposal development - Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships - Experience building and managing a high-performing team of Delivery Consultants; collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features; developing and overseeing the implementation of innovative, forward-looking IT strategies for customers. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180,900/year in our lowest geographic market up to $312,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are seeking a Senior Manager, Applied Science to lead the applied science charter for Amazon's Last-Hundred-Yard automation initiative, developing the algorithms, models, and learning systems that enable safe, reliable, and scalable autonomous delivery from vehicle to customer doorstep. This role owns the scientific direction across perception, localization, prediction, planning, learning-based controls, human-robot interaction (HRI), and data-driven autonomy validation, operating in complex, unstructured real-world environments. The Senior Manager will build and lead a high-performing team of applied scientists, set the technical vision and research-to-production roadmap, and ensure tight integration between science, engineering, simulation, and operations. This leader is responsible for translating ambiguous real-world delivery problems into rigorous modeling approaches, measurable autonomy improvements, and production-ready solutions that scale across cities, terrains, weather conditions, and customer scenarios. Success in this role requires deep expertise in machine learning and robotics, strong people leadership, and the ability to balance long-term scientific innovation with near-term delivery milestones. The Senior Manager will play a critical role in defining how Amazon applies science to unlock autonomous last-mile delivery at scale, while maintaining the highest bars for safety, customer trust, and operational performance. Key job responsibilities Set and own the applied science vision and roadmap for last-hundred-yard automation, spanning perception, localization, prediction, planning, learning-based controls, and HRI. Build, lead, and develop a high-performing applied science organization, including hiring, mentoring, performance management, and technical bar-raising. Drive the end-to-end science lifecycle from problem formulation and data strategy to model development, evaluation, deployment, and iteration in production. Partner closely with autonomy engineering to translate scientific advances into scalable, production-ready autonomy behaviors. Define and own scientific success metrics (e.g., autonomy performance, safety indicators, scenario coverage, intervention reduction) and ensure measurable impact. Lead the development of learning-driven autonomy using real-world data, simulation, and offline/online evaluation frameworks. Establish principled approaches for generalization across environments, including weather, terrain, lighting, customer properties, and interaction scenarios. Drive alignment between real-world operations and simulation, ensuring tight feedback loops for data collection and model validation. Influence safety strategy and validation by defining scientific evidence required for autonomy readiness and scale. Represent applied science in executive reviews, articulating trade-offs, risks, and long-term innovation paths. Basic Qualifications 10+ years of building large-scale machine learning and AI solutions at Internet scale experience Master's degree in Computer Science (Machine Learning, AI, Statistics, or equivalent) Experience building large-scale machine learning and AI solutions at Internet scale Experience distilling informal customer requirements into problem definitions, dealing with ambiguity and competing objectives Experience hiring and leading experienced scientists as well as having a successful record of developing junior members from academia or industry to a successful career track Preferred Qualifications 10+ years of practical work applying ML to solve complex problems for large-scale applications experience 5+ years of hands-on work in big data, machine learning and predictive modeling experience 5+ years of people management experience PhD in Computer Science (Machine Learning, AI, Statistics, or equivalent) Experience in practical work applying ML to solve complex problems for large scale applications Experience working with big data, machine learning and predictive modeling Experience in people management Experience with big data technologies such as AWS, Hadoop, Spark, Pig, Hive etc. Experience with Java, C++, or other programming language, as well as with R, MATLAB, Python, or an equivalent scripting language Experience researching actual applications Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $196,900/year in our lowest geographic market up to $340,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are seeking a Senior Manager, Applied Science to lead the applied science charter for Amazon's Last-Hundred-Yard automation initiative, developing the algorithms, models, and learning systems that enable safe, reliable, and scalable autonomous delivery from vehicle to customer doorstep. This role owns the scientific direction across perception, localization, prediction, planning, learning-based controls, human-robot interaction (HRI), and data-driven autonomy validation, operating in complex, unstructured real-world environments. The Senior Manager will build and lead a high-performing team of applied scientists, set the technical vision and research-to-production roadmap, and ensure tight integration between science, engineering, simulation, and operations. This leader is responsible for translating ambiguous real-world delivery problems into rigorous modeling approaches, measurable autonomy improvements, and production-ready solutions that scale across cities, terrains, weather conditions, and customer scenarios. Success in this role requires deep expertise in machine learning and robotics, strong people leadership, and the ability to balance long-term scientific innovation with near-term delivery milestones. The Senior Manager will play a critical role in defining how Amazon applies science to unlock autonomous last-mile delivery at scale, while maintaining the highest bars for safety, customer trust, and operational performance. Key job responsibilities Set and own the applied science vision and roadmap for last-hundred-yard automation, spanning perception, localization, prediction, planning, learning-based controls, and HRI. Build, lead, and develop a high-performing applied science organization, including hiring, mentoring, performance management, and technical bar-raising. Drive the end-to-end science lifecycle from problem formulation and data strategy to model development, evaluation, deployment, and iteration in production. Partner closely with autonomy engineering to translate scientific advances into scalable, production-ready autonomy behaviors. Define and own scientific success metrics (e.g., autonomy performance, safety indicators, scenario coverage, intervention reduction) and ensure measurable impact. Lead the development of learning-driven autonomy using real-world data, simulation, and offline/online evaluation frameworks. Establish principled approaches for generalization across environments, including weather, terrain, lighting, customer properties, and interaction scenarios. Drive alignment between real-world operations and simulation, ensuring tight feedback loops for data collection and model validation. Influence safety strategy and validation by defining scientific evidence required for autonomy readiness and scale. Represent applied science in executive reviews, articulating trade-offs, risks, and long-term innovation paths. Basic Qualifications - 10+ years of building large-scale machine learning and AI solutions at Internet scale experience - Master's degree in Computer Science (Machine Learning, AI, Statistics, or equivalent) - Experience building large-scale machine learning and AI solutions at Internet scale - Experience distilling informal customer requirements into problem definitions, dealing with ambiguity and competing objectives - Experience hiring and leading experienced scientists as well as having a successful record of developing junior members from academia or industry to a successful career track Preferred Qualifications - 10+ years of practical work applying ML to solve complex problems for large-scale applications experience - 5+ years of hands-on work in big data, machine learning and predictive modeling experience - 5+ years of people management experience - PhD in Computer Science (Machine Learning, AI, Statistics, or equivalent) - Experience in practical work applying ML to solve complex problems for large scale applications - Experience working with big data, machine learning and predictive modeling - Experience in people management - Experience with big data technologies such as AWS, Hadoop, Spark, Pig, Hive etc. - Experience with Java, C++, or other programming language, as well as with R, MATLAB, Python, or an equivalent scripting language - Experience researching actual applications Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $196,900/year in our lowest geographic market up to $340,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's. Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. This position requires that the candidate selected must currently possess and maintain an active TS/SCI Security Clearance with Polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: - Building and managing a high-performing team of Delivery Consultants - Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features - Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers - Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements - Driving business development initiatives and exceed customer satisfaction targets About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications - 10+ years in IT and/or Management Consulting, with at least 7 years in a people leadership role. - Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience - Experience managing subcontracts and subcontract resources. - Experience with applications and architectures of national security programs, hands-on delivery or leading teams in the implementation of distributed applications, and direct people management experience - Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred Qualifications - Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Strong project management and resource management capabilities - Financial acumen with P&L management experience - Ability to navigate complex stakeholder relationships and drive change - Sales and negotiation skills for opportunity capture and proposal development - Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships - Experience building and managing a high-performing team of Delivery Consultants; collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features; developing and overseeing the implementation of innovative, forward-looking IT strategies for customers. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180,900/year in our lowest geographic market up to $312,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers operating in places without reliable connectivity. The Amazon Leo business operations team is looking for a Sr. Customer Delivery Manager to join our Global Enterprise Services organization, supporting our rapidly growing North American enterprise customer base. You will lead technical onboarding and service delivery for Fortune 500 enterprises, telecommunications providers, and other organizations deploying Amazon Leo satellite connectivity across the United States, Canada, and Mexico. This role requires expertise in managing large-scale, geographically distributed deployments while navigating complex regulatory requirements and customer security protocols. In this role, you will work closely with customers to design, implement, and manage the onboarding and delivery of Amazon Leo Satellite Services to meet customer technical requirements and business objectives. You will be responsible for managing the customer experience as part of service launch or post-sales activities. This includes leading the implementation process, ensuring adherence to best practices, optimizing performance, identifying opportunities for upsell or introducing value-added services, and managing risks throughout customer onboarding or ongoing service contract. Key job responsibilities Collaborate with sales and business development leaders to plan and execute technical on-boarding and acceptance testing for Amazon Leo Satellite Services delivered to enterprise customers Manage assisted ordering process, system integration and acceptance process for Amazon Leo business customers spanning telco backhaul, industrial IoT, corporate enterprise, aviation, maritime, and other customers Work with Amazon Leo product/program management, AWS, partner ecosystem, and end-customer IT/technology network teams to ensure that system acceptance testing and validation meets schedule and quality requirements Lead multi-site deployment programs across North America Develop and execute customer-specific onboarding playbooks Coordinate with Field Service Partners (FSPs) for installation scheduling, quality assurance, and issue resolution Manage customer acceptance testing programs including ATP (Acceptance Test Plan) development and execution Collaborating with stakeholders to gather customer requirements and propose effective delivery strategies Manage the customer experience through project tracking and timeline deliverables, identifying risks and gaps ahead of time to ensure a smooth and positive customer onboarding Drive continuous improvement initiatives based on deployment learnings and customer feedback Serve as escalation point for complex integration challenges during customer onboarding Facilitate business reviews with internal Amazon Leo teams Advocate for the customer experience, coordinating with Customer Care teams around the rules of engagement during and post service delivery Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. About the team As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct and indirect customers. Basic Qualifications - 5+ years of program management or technical project management experience - Experience in technology/software sales, pre-sales, or consulting - Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering, or 7+ years of wireless communications systems and implementation experience - 7+ years of progressive technology implementation experience - 5+ years of working directly with enterprise or mobility customers, leading complex end-to-end system integration or on-site service delivery projects - Experience managing programs with budgets exceeding $10M annually - Proven track record delivering multi-site deployments (50+ locations) on time and within budget Preferred Qualifications - 3+ years of RF and Network test equipment associated with SATCOM communications experience - Experience managing programs across cross-functional teams, building processes and coordinating release schedules - 4+ years of program or project management experience, or a PMP certificate and 4+ years of cross functional project delivery experience - AWS Associate level certification, or 3+ years of cloud architecture and solution implementation experience - Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders - Knowledge of wireless technologies including Satellite Payloads, Ground Systems and Operations, 2G/3G/4G/5G, Packet Core and RAN, SD-WAN, and hybrid network architectures (BGP, OSPF, MPLS, VPN) - Experience with AWS services (EC2, VPC, Direct Connect, CloudWatch, IAM), hybrid cloud architectures, API integration, and back-office system connectivity - Experience with government contracting and compliance requirements (FedRAMP, ITAR, etc.) and background in telecommunications network operations or service provider environments - Understanding of managed network services for enterprise and government, including convergence of satellite and terrestrial networks, industrial IoT deployments, and SCADA systems Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's. Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. This position requires that the candidate selected must currently possess and maintain an active TS/SCI Security Clearance with Polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: - Building and managing a high-performing team of Delivery Consultants - Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features - Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers - Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements - Driving business development initiatives and exceed customer satisfaction targets About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications - 10+ years in IT and/or Management Consulting, with at least 7 years in a people leadership role. - Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience - Experience managing subcontracts and subcontract resources. - Experience with applications and architectures of national security programs, hands-on delivery or leading teams in the implementation of distributed applications, and direct people management experience - Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred Qualifications - Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Strong project management and resource management capabilities - Financial acumen with P&L management experience - Ability to navigate complex stakeholder relationships and drive change - Sales and negotiation skills for opportunity capture and proposal development - Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships - Experience building and managing a high-performing team of Delivery Consultants; collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features; developing and overseeing the implementation of innovative, forward-looking IT strategies for customers. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180,900/year in our lowest geographic market up to $312,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's. Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. This position requires that the candidate selected must currently possess and maintain an active TS/SCI Security Clearance with Polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: Building and managing a high-performing team of Delivery Consultants Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements Driving business development initiatives and exceed customer satisfaction targets About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications 10+ years in IT and/or Management Consulting, with at least 7 years in a people leadership role. Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience Experience managing subcontracts and subcontract resources. Experience with applications and architectures of national security programs, hands-on delivery or leading teams in the implementation of distributed applications, and direct people management experience Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred Qualifications Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred Strong project management and resource management capabilities Financial acumen with P&L management experience Ability to navigate complex stakeholder relationships and drive change Sales and negotiation skills for opportunity capture and proposal development Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships Experience building and managing a high-performing team of Delivery Consultants; collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features; developing and overseeing the implementation of innovative, forward-looking IT strategies for customers. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180,900/year in our lowest geographic market up to $312,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's. Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. This position requires that the candidate selected must currently possess and maintain an active TS/SCI Security Clearance with Polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: - Building and managing a high-performing team of Delivery Consultants - Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features - Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers - Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements - Driving business development initiatives and exceed customer satisfaction targets About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications - 10+ years in IT and/or Management Consulting, with at least 7 years in a people leadership role. - Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience - Experience managing subcontracts and subcontract resources. - Experience with applications and architectures of national security programs, hands-on delivery or leading teams in the implementation of distributed applications, and direct people management experience - Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred Qualifications - Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Strong project management and resource management capabilities - Financial acumen with P&L management experience - Ability to navigate complex stakeholder relationships and drive change - Sales and negotiation skills for opportunity capture and proposal development - Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships - Experience building and managing a high-performing team of Delivery Consultants; collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features; developing and overseeing the implementation of innovative, forward-looking IT strategies for customers. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180,900/year in our lowest geographic market up to $312,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers operating in places without reliable connectivity. The Amazon Leo business operations team is looking for a Sr. Customer Delivery Manager to join our Global Enterprise Services organization, supporting our rapidly growing North American enterprise customer base. You will lead technical onboarding and service delivery for Fortune 500 enterprises, telecommunications providers, and other organizations deploying Amazon Leo satellite connectivity across the United States, Canada, and Mexico. This role requires expertise in managing large-scale, geographically distributed deployments while navigating complex regulatory requirements and customer security protocols. In this role, you will work closely with customers to design, implement, and manage the onboarding and delivery of Amazon Leo Satellite Services to meet customer technical requirements and business objectives. You will be responsible for managing the customer experience as part of service launch or post-sales activities. This includes leading the implementation process, ensuring adherence to best practices, optimizing performance, identifying opportunities for upsell or introducing value-added services, and managing risks throughout customer onboarding or ongoing service contract. Key job responsibilities Collaborate with sales and business development leaders to plan and execute technical on-boarding and acceptance testing for Amazon Leo Satellite Services delivered to enterprise customers Manage assisted ordering process, system integration and acceptance process for Amazon Leo business customers spanning telco backhaul, industrial IoT, corporate enterprise, aviation, maritime, and other customers Work with Amazon Leo product/program management, AWS, partner ecosystem, and end-customer IT/technology network teams to ensure that system acceptance testing and validation meets schedule and quality requirements Lead multi-site deployment programs across North America Develop and execute customer-specific onboarding playbooks Coordinate with Field Service Partners (FSPs) for installation scheduling, quality assurance, and issue resolution Manage customer acceptance testing programs including ATP (Acceptance Test Plan) development and execution Collaborating with stakeholders to gather customer requirements and propose effective delivery strategies Manage the customer experience through project tracking and timeline deliverables, identifying risks and gaps ahead of time to ensure a smooth and positive customer onboarding Drive continuous improvement initiatives based on deployment learnings and customer feedback Serve as escalation point for complex integration challenges during customer onboarding Facilitate business reviews with internal Amazon Leo teams Advocate for the customer experience, coordinating with Customer Care teams around the rules of engagement during and post service delivery Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. About the team As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct and indirect customers. Basic Qualifications 5+ years of program management or technical project management experience Experience in technology/software sales, pre-sales, or consulting Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering, or 7+ years of wireless communications systems and implementation experience 7+ years of progressive technology implementation experience 5+ years of working directly with enterprise or mobility customers, leading complex end-to-end system integration or on-site service delivery projects Experience managing programs with budgets exceeding $10M annually Proven track record delivering multi-site deployments (50+ locations) on time and within budget Preferred Qualifications 3+ years of RF and Network test equipment associated with SATCOM communications experience Experience managing programs across cross-functional teams, building processes and coordinating release schedules 4+ years of program or project management experience, or a PMP certificate and 4+ years of cross functional project delivery experience AWS Associate level certification, or 3+ years of cloud architecture and solution implementation experience Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders Knowledge of wireless technologies including Satellite Payloads, Ground Systems and Operations, 2G/3G/4G/5G, Packet Core and RAN, SD-WAN, and hybrid network architectures (BGP, OSPF, MPLS, VPN) Experience with AWS services (EC2, VPC, Direct Connect, CloudWatch, IAM), hybrid cloud architectures, API integration, and back-office system connectivity Experience with government contracting and compliance requirements (FedRAMP, ITAR, etc.) and background in telecommunications network operations or service provider environments Understanding of managed network services for enterprise and government, including convergence of satellite and terrestrial networks, industrial IoT deployments, and SCADA systems Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are seeking a Senior Manager, Applied Science to lead the applied science charter for Amazons Last-Hundred-Yard automation initiative, developing the algorithms, models, and learning systems that enable safe, reliable, and scalable autonomous deli Manager, Delivery, Automation, Science, Computer Science, Operations, Technology

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo wi Enterprise, Delivery, Manager, Business Operations, Network Operations, Customer Experience, Business Services

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's. Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. This position requires that the candidate selected must currently possess and maintain an active TS/SCI Security Clearance with Polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: - Building and managing a high-performing team of Delivery Consultants - Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features - Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers - Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements - Driving business development initiatives and exceed customer satisfaction targets About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications - 10+ years in IT and/or Management Consulting, with at least 7 years in a people leadership role. - Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience - Experience managing subcontracts and subcontract resources. - Experience with applications and architectures of national security programs, hands-on delivery or leading teams in the implementation of distributed applications, and direct people management experience - Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred Qualifications - Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Strong project management and resource management capabilities - Financial acumen with P&L management experience - Ability to navigate complex stakeholder relationships and drive change - Sales and negotiation skills for opportunity capture and proposal development - Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships - Experience building and managing a high-performing team of Delivery Consultants; collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features; developing and overseeing the implementation of innovative, forward-looking IT strategies for customers. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180,900/year in our lowest geographic market up to $312,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's. Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. This position requires that the candidate selected must currently possess and maintain an active TS/SCI Security Clearance with Polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: - Building and managing a high-performing team of Delivery Consultants - Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features - Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers - Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements - Driving business development initiatives and exceed customer satisfaction targets About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications - 10+ years in IT and/or Management Consulting, with at least 7 years in a people leadership role. - Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience - Experience managing subcontracts and subcontract resources. - Experience with applications and architectures of national security programs, hands-on delivery or leading teams in the implementation of distributed applications, and direct people management experience - Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred Qualifications - Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Strong project management and resource management capabilities - Financial acumen with P&L management experience - Ability to navigate complex stakeholder relationships and drive change - Sales and negotiation skills for opportunity capture and proposal development - Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships - Experience building and managing a high-performing team of Delivery Consultants; collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features; developing and overseeing the implementation of innovative, forward-looking IT strategies for customers. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180,900/year in our lowest geographic market up to $312,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Candidate Profile Sector Experience: 3-7 years of direct experience in Data Center construction, mission-critical facilities, or heavy-scale industrial MEP projects. Technical Foundation: Bachelor's degree in Construction Management, Electrical Engineering, or a related field (or equivalent field-based experience). Build Knowledge: Strong ability to interpret construction drawings, electrical one-lines, and complex project schedules. Project Toolset: Proficiency in project tracking metrics and construction management software (e.g., Procore, Bluebeam, or MS Project). Communication: Ability to effectively communicate technical requirements to field crews and progress updates to project stakeholders. Professional Qualifications Required: Valid driver's license and a clean motor vehicle record for travel to various construction sites. Preferred Certifications: PMP (Project Management Professional), CAPM, or OSHA 30-Hour Construction Safety. Technical Interests: Familiarity with structured cabling, high-voltage power distribution, or industrial cooling systems.

Looking for Vendor Management Specialist (VMO Analyst) for BioMed and Clinical Engineering. This role partners with BioMed leadership to manage vendor contracts, drive performance management, and lead sourcing initiatives across biomedical equipment, diagnostic imaging maintenance, and OEM/third-party service agreements. The specialist will also develop executive-ready reporting, support cost optimization, and ensure governance across the vendor portfolio.”

Job Title - QAD & EDI Technical Services Manager (Global Enterprise)-- WDC5601908 Duration - Full Time Client is seeking a highly experienced IT Technical Services Manager to lead the global technical operations and strategic development of our QAD ERP and EDI (Electronic Data Interchange) systems. This role will manage a distributed team across multiple regions, support mission-critical integrations, and ensure alignment with global business and compliance requirements. This is a key leadership position in a fast-paced, multinational organization where QAD and EDI platforms serve as the backbone of global manufacturing, supply chain, and financial operations. This position will report to the VP of IT, working from corporate headquarters in West Chester, PA. It will be a hybrid schedule, working in office Monday through Wednesday, and remotely Thursday and Friday. Key Responsibilities Global System Leadership Oversee global QAD ERP and EDI platforms, ensuring 24/7 operational support across time zones. Maintain system uptime, performance, and availability in compliance with international SLA requirements. Project Management & Strategy Lead and deliver large-scale QAD upgrades, EDI integration rollouts, and cross-functional transformation initiatives. Partner with business units in North America, EMEA, LATAM, and APAC to gather requirements and deliver scalable, regionally compliant solutions. Team Management Lead a team of technical analysts and developers Establish governance, standardization, and best practices across the QAD & EDI landscapes. Integration & Compliance Ensure secure, reliable integration between QAD, EDI, and external systems including MES, PLM, WMS, CRM, and third-party logistics (3PLs). Maintain compliance with international trade, data privacy (GDPR, CCPA), and security standards (ISO 27001, SOC 2). Vendor & Partner Collaboration Manage global EDI VAN and ERP service providers, including contract negotiation, escalation, and roadmap planning. Collaborate with QAD and technology partners to optimize licensing, cloud migration strategies, and support frameworks. Continuous Improvement Drive automation, standardization, and system enhancement initiatives. Monitor and improve KPIs around transaction success rates, system availability, and issue resolution times. Required Qualifications Bachelor's or Master's degree in Information Technology, Computer Science, or related discipline. 7+ years of experience with QAD ERP (SE/EE), including deployment across multiple countries or business units. 7+ years of EDI experience, including X12, EDIFACT standards, mapping, and trading partner setup. Demonstrated success managing global, cross-functional technical teams. Strong understanding of enterprise manufacturing, supply chain, and financial workflows. Familiar with tools such as QXtend, QAD Automation Solutions, Dell Boomi, TrustedLink, or IBM Sterling. Experience with Progress 4GL, Unix/Linux, SQL, and system monitoring tools. Proficiency with Microsoft development technologies including .NET, Power Platform, and SQL Server. Excellent organizational and communication skills, with fluency in English (multilingual a plus). Preferred Qualifications Experience in regulated industries (e.g., automotive, life sciences, aerospace). Familiarity with Agile/SAFe methodologies and global change control processes. Certifications: PMP, ITIL, QAD Associate/Professional. What We Offer Lead systems that drive global manufacturing, logistics, and finance High-impact role with cross-border collaboration and influence Competitive compensation, global benefits, and professional development support Opportunity to shape the digital foundation of a growing global enterprise

ERP Application Manager & Super User (Healthcare) We are seeking a highly skilled, hands-on ERP Application Manager & Super User with strong healthcare industry experience to support our organization through the implementation, adoption, and long-term optimization of our new ERP System (go-live: 2026). This onsite role combines application administration, end-user support, process improvement, upgrade testing, and ongoing system governance. The ideal candidate understands healthcare workflows, revenue cycles, supply chain processes, and compliance requirements, and can translate operational needs into effective ERP configurations. This individual will serve as the bridge between IT, clinical operations, finance, supply chain, and external implementation partners. Key Responsibilities 1. ERP Implementation & Optimization Serve as the internal super user and subject-matter expert for all ERP modules implemented (e.g., Financials, Supply Chain, HR, Workforce Management-depending on scope). Collaborate with consultants and internal stakeholders to configure modules, validate designs, and ensure alignment with healthcare operational workflows. Participate in mapping and improving business processes to leverage best practices. 2. System Administration & Application Management Manage day-to-day application configuration, security roles, permissions, and data maintenance. Monitor system performance and proactively identify issues or opportunities for optimization. Maintain system documentation, SOPs, training materials, and process maps. 3. End-User Support & Training Provide Tier 1 and Tier 2 support for Infor ERP users across departments. Develop and deliver training sessions for new features, upgrades, and workflow changes. Act as the primary liaison between users and IT regarding ERP-related issues. 4. Upgrade Testing & Quality Assurance Lead testing efforts for all system upgrades, patches, and feature releases. Create and execute test scripts, analyze results, and coordinate remediation with IT and vendors. Ensure system stability and business continuity during updates. 5. Data Integrity & Reporting Ensure data quality, consistency, and accuracy across all ERP modules. Assist with report creation, dashboards, and analytics in collaboration with business units. Support audit requirements, compliance, and documentation needs. 6. Cross-Functional Collaboration Work closely with clinical, financial, HR, operations, and supply chain leaders to ensure the ERP supports organizational needs. Drive continuous improvement initiatives related to system usage and business processes. Coordinate change management activities to maximize adoption and minimize workflow disruptions. Qualifications Required 3-5+ years of healthcare industry experience (hospital, clinic network, healthcare system, or long-term care). Experience with ERP systems-Infor preferred, but Oracle, SAP, Workday, or Epic/EMR systems with ERP components also accepted. Strong understanding of healthcare workflows such as finance, supply chain, revenue cycle, HR, and operational processes. Hands-on experience with configuration, system support, or managing application workflows. Experience developing and executing testing for upgrades, releases, or system enhancements. Strong problem-solving, analytical, and communication skills. Ability to train non-technical users and write clear process documentation. Preferred Direct experience with Infor CloudSuite Healthcare or Infor Financials & Supply Management (FSM). Experience supporting large-scale ERP implementations. Knowledge of HIPAA, data security, and healthcare compliance requirements. Project management or super user role in a previous implementation. Key Attributes for Success Detail-oriented, organized, and comfortable managing multiple priorities. Calm and effective under pressure, especially during go-live and upgrade cycles. Strong sense of ownership, accountability, and follow-through. Highly collaborative with the ability to work cross-functionally in a healthcare environment. Adaptable to change and passionate about process improvement.