Senior Claim Representative - Casualty
Vermont Mutual Insurance job in Montpelier, VT
We welcome both local and remote applicants to apply: While there is a preference for candidates who can work in a hybrid capacity from our Montpelier, VT office, remote candidates located throughout the Northeast will also be fully considered.
Directly handle a diverse claims caseload including multiple coverage feature types and a large percentage of losses of moderate complexity and financial severity. Claims assigned involve coverage issues or litigation. Employee should possess demonstrated expertise in handling significant bodily injury claims which involve both comparative negligence theories and defenses. Employee should be well versed in all coverage's written with an emphasis on the more difficult losses and exposures, and be capable of seeing more difficult adjustments through final resolution using a wide variety of settlement techniques. Conclude claims promptly and equitably within the provisions of the policy contract and in accordance with known damages and legal requirements. All files handled must comply with claim handling guidelines and all other job expectations, regulations and requirements.
CHARACTERISTIC DUTIES & RESPONSIBILITIES
Conduct and coordinate loss investigations on all assigned claims.
Negotiate the settlement of claims within authorized amounts or specific file authority. Maintain accountability for all assigned claims until disposition is reached.
Recommend further action on claims exceeding authority limits.
Document all activity on assigned claims and assist in the control of independent vendors.
Review new losses and files on diary to ensure reserve adequacy while keeping management informed of adverse developments.
Monitor loss adjustment expenses and take steps to effectively manage costs of third party service providers.
Utilize vendors judiciously to ensure maximum value from services.
Review coverage questions and suggest interpretations to Claim Supervisor for approval.
Refer appropriate coverage matters to the Claim Supervisor and/or Claim Manager.
Ensure appropriate file handling, documentation, special reporting and expense control of all files handled inclusive of MSP compliance.
Provide accurate, courteous and timely information to all eligible external and internal customers concerning claim status and other claim inquiries.
Presents reports and leads discussion on files requiring roundtable Reviews with peers and management
Provide service calls on policyholders and agencies as needed.
Draft coverage correspondence, including reservation of rights and coverage disclaimer along with composing detailed correspondence to insureds, claimants, attorneys, etc.
Attend trials, depositions, EUO's and mediations where deemed beneficial or required by jurisdiction. Suggest improvements to processes within the department to increase the level and quality of service provided to internal and external customers, e.g. workflow changes, systems implementation, etc.
Effectively follow direction on complicated or high-exposure matters and recommend appropriate reserves on claim files within specific authority and on files requiring mandatory reporting to
management.
This position handles an assigned claim pending
Performs other duties or special projects as required or as assigned.
SUPERVISION RECEIVED
The Claim Supervisor provides minimal direct supervision.
SUPERVISION EXERCISED
This job primarily has no supervisory duties; however moderate supervision of independent adjusters, vendors and claim support staff may occur.
QUALIFICATIONS
Bachelor's degree in business, insurance or a related field, or its equivalent.
Five or more years of relevant technical claim handling experience with demonstrated achievement and progressive responsibilities; or a combination of education and experience from which comparable knowledge and skills are acquired.
Appropriate state Adjuster's License(s) where required by law.
Advanced knowledge of the technical aspects of casualty claims
Demonstrated commitment to professional development through the attainment of recognized industry designations such as AIC, AEI, SCLA, CPCU programs, etc.
Fully developed skills in specialized technical disciplines; including extensive knowledge of relevant contract and tort law.
Sound understanding of the insurance industry and company operations. Strong analytical and negotiating skills.
Very good oral and written communication skills.
Demonstrated ability to exercise sound judgment in dealing with professional issues. Demonstrated ability to work effectively with a wide range of outside firms and organizations.
Demonstrated ability to collaborate effectively with company management, peers and claim support staff.
Proficiency with PC applications including Microsoft Office (Word, Excel & Outlook); Experience with imaging programs and claims handling systems preferred.
Ability to perform job responsibilities under stressful situations.
PHYSICAL DEMANDS/WORKING CONDITIONS
Employees in this job classification may be based in either a typical office environment or from a remote location or residence as determined by management.
Predominately sedentary office position with high frequency of keyboarding/computer work required.
Occasional overnight travel.
Potentially subject to inclement weather and stressful situations with respect to claim disputes.
The salary range reflected is a good faith estimate of base pay for the position. In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location.
Auto-ApplyProcurement Specialist
Vermont Mutual Insurance job in Montpelier, VT
We are seeking a detail-oriented and strategic Procurement Specialist to manage vendor relationships, purchasing activities, and contract inventory across the organization. This role is critical to ensuring cost-effective procurement of goods and services and third party risk management, operational efficiency, compliance, and company growth.
DUTIES & RESPONSIBILITIES
Develop and implement procurement strategies aligned with company goals and regulatory requirements.
Partner with departments to manage the end-to-end procurement process, including RFPs, vendor selection, contract negotiation, and purchase order management.
Maintain a centralized and up-to-date contract inventory, ensuring all vendor agreements are properly documented, tracked, and renewed in a timely manner.
Collaborate with Legal, IT, and Finance teams to ensure contracts meet regulatory and operational standards.
Own and administer the company's Third-Party Risk Management (TPRM) policy, including vendor due diligence, risk assessments, and ongoing monitoring.
Identify and mitigate risks associated with third-party relationships, including data security, financial stability, and regulatory compliance.
Identify opportunities to streamline procurement workflows and implement automation tools to improve efficiency and accuracy
Monitor market trends and pricing to identify cost-saving opportunities.
Ensure procurement activities comply with internal policies and industry regulations.
Maintain accurate records of purchases, pricing, and vendor performance.
Provide procurement data and insights to support budgeting and forecasting
Assist the Director of Finance, Controller and Treasurer with special projects, such as testing applications, automating accounting systems, compiling information for special reports.
Performs other duties or special projects as required or as assigned.
SUPERVISION RECEIVED
Minimal supervision is required from the Director of Finance, Controller or Treasurer, or other senior executives. Receives assignments and is monitored on a weekly or several times a month basis. Performs many routine duties without specific direction. Follows overall standard policies and procedures.
QUALIFICATIONS
Bachelor's degree in Business, Finance, Supply Chain Management, or related field.
3-5 years of experience in procurement, preferably within the insurance or financial services industry.
Strong negotiation, organization, and communication skills.
Experience managing contract databases and third-party risk frameworks.
Excellent interpersonal skills providing the ability to work effectively with other company personnel, as well as vendors and others outside the company.
Proficient with PC applications, including Microsoft Outlook, Word and Excel
PHYSCIAL DEMANDS/WORKING CONDITIONS
Predominately sedentary office position with high frequency of keyboarding/computer work required.
The physical demands are minimal and typical of similar jobs in comparable organizations.
The work environment is representative and typical of similar jobs in comparable organizations.
The salary range reflected is a good faith estimate of base pay for the position. In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location.
Auto-ApplyVP & Medical Director
Montpelier, VT job
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$262,900.00 - $404,200.00
**Target Openings**
1
**What Is the Opportunity?**
Lead the strategy and operations of Travelers Claim Medical initiatives focusing on how developments in the broader medical environment impact Property & Casualty product lines. This role will serve as a thought leader and help develop the following critical areas for Travelers: Develop strategies and direction to advance Travelers medical capabilities to keep Travelers at the leading edge of the P&C industry. Develop medical management strategies that help injured employees return to work as soon as medically appropriate. Ensure Travelers is prepared to incorporate new and emerging medical technology and practices into its strategies, practices and workflow where appropriate. Conduct research and analysis related to medical and healthcare trends. This includes the physical and psychological influences which can impact claim outcomes. Organize and coordinate Travelers' medical review functions. This includes interpreting Federal and State regulations and medical guidelines to establish medical review policies. Works in close collaboration with the Claim leaders and in partnership with other Medical and Pharmacy professionals.
**What Will You Do?**
+ Provide overall program leadership as the organization's lead physician. Serve as the key enabler and facilitator for the Travelers medical strategies and represent the Travelers brand both internally and externally.
+ This position will oversee the following key areas:
+ Medical Claim Product Research, Strategy and Innovation:
+ Design and direct innovative, outcome focused strategies and business plans for medical related product development and enhancements. Strategies may influence design, marketing, best practices, system development, vendor management, policies and procedures and response to legislative and regulatory issues.
+ Conduct industry research and analysis related to medical, healthcare and group health trends and practices to keep Travelers at the leading edge of the P&C industry.
+ Partner with stakeholders to develop and design projects and proofs of concept to improve business results.
+ Stay connected to industry and relevant external bodies/associations to assess trends and coordinate Travelers medical position as appropriate.
+ Inform Product and Underwriting insights as appropriate to anticipate, respond to and manage trends.
+ Attend external forums representing Travelers. Function as a liaison and professional relations contact on a local and national level.
+ May provide input and support medical vendor strategies including vendor selection, negotiation and contracting.
+ Medical Direction and Oversight:
+ Participate in the design and development of organizational design and workflows that ensure effective implementation of medical strategies.
+ Oversee engagement of Regional Medical Directors, Medical Consortiums and other medical resources as appropriate. Train and evaluate physician and non-physician medical review personnel and activities.
+ Stay apprised of changes in medical technology and adjust review organizational design and workflows functions accordingly.
+ Interpret regulations, statutes and guidelines to establish medical policies as necessary.
+ Provide input into the investigation of new technology and the application for improving business process and increasing productivity.
+ Claim Practices & Support:
+ Provide Medical guidance, support and direction as needed to the Claim Field organization.
+ Provide input into to claim practices, marketing strategy and customer services as appropriate to anticipate, respond to and manage medical trends.
+ Partner with key stakeholders to assist in the review and monitoring of financial and qualitative operating results related to medical. Share accountability with business partners to achieve and sustain quality results.
+ Partner with other medical and pharmacy experts on the development and design of training strategies, programs and curriculum.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Understanding of healthcare systems including Hospital Services, Pharmacy and Group Health insurance
+ Strong background in Occupational Medicine
+ Background in pain management or orthopedics a plus
+ Understanding of the psychological factors in achieving optimal medical outcomes a plus
+ Experience leading major projects or transformational initiatives from inception through implementation
+ Management experience preferred
+ Proven ability to work in a team environment and collaborate on innovative projects
+ Demonstrated thought leadership
+ Strong research and project management skills
+ Ability to analyze business problems thoughtfully and draw conclusions in uncertain situations
+ Ability to communicate complex issues and connect with all levels of the organization
+ Direct and/or indirect leadership skills
+ Financial management and analysis skills
**What is a Must Have?**
+ Licensed MD
+ 5 years clinical and utilization management experience
+ Certified by the American Board of Medical Specialties
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
Account Executive (Underwriter), Construction Loss Sensitive, Large Project
Montpelier, VT job
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Underwriting
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$99,100.00 - $163,400.00
**Target Openings**
1
**What Is the Opportunity?**
The Account Executive (AE), Construction Loss Sensitive will partner with agents and brokers to provide coverage for new and renewal business based on customers' needs. As an AE, you are decisive, detail-oriented, and know how to build relationships internally and externally to drive results. Your ability to assess risk and sell our products will contribute to the profitability and success of Travelers.
**What Will You Do?**
+ Manage the profitability, growth, and retention of an assigned book of business.
+ Underwrite and skillfully negotiate customer accounts to minimize risk and maximize profitability.
+ Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales plans and identify cross-selling opportunities.
+ Foster and maintain relationships with external partners by regularly meeting in person with agents and brokers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite. Must be able to travel to such meetings.
+ Identify and capture new business opportunities using consultative marketing and sales skills.
+ Develop and execute agency sales plans. Execute region/group sales plans.
+ Perform other duties as assigned.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelor's degree.
+ Three to five years of relevant underwriting experience with experience in construction loss sensitive.
+ Knowledge of construction loss sensitive products, the regulatory environment, and the local insurance market.
+ Strong critical thinking skills with the ability to proactively identify underwriting, marketing, or financial challenges and analyze available information to make timely decisions in alignment with our risk appetite.
+ Communication skills with the ability to successfully negotiate with agents and brokers.
+ CPCU designation.
**What is a Must Have?**
+ Two years of underwriting, claim, operations, risk assessment, actuarial, sales, product, or finance experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
Senior Mainframe IMS Systems Programmer
Montpelier, VT job
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Technology
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$94,400.00 - $155,800.00
**Target Openings**
1
**What Is the Opportunity?**
Travelers is seeking a Senior IMS Systems Programmer to join our organization as we grow and transform our Technology landscape. In this technical individual contributor role on the Realtime Support team, the individual will be responsible for all aspects of the evaluation, configuration, security, implementation, and support of IMS and related software for multiple business groups. The ideal candidate will have experience with installing, migrating, supporting, and troubleshooting IMS, CSL tasks, ODBM, Data Sharing, DB-CTL and ISV software (BMC Delta & ETA). Knowledge of IMS's functioning with DB2 and MQ is also helpful. Similar system programming experience with CICS, z/OS Connect, TPX, CA GEN, and EOS are ideal.
Under limited supervision, demonstrates a comprehensive understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at a tactical level and manages the effective use of technology resources for assigned projects and functions. May direct assigned project staff to design, develop and/or implement large, complex technology solutions supporting one or more business and/or technology area. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Facilitates and/or participates in the design and development of database systems. Strong ability to multi-task in an environment of constantly changing priorities. This job may provide technology leadership to others on teams. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.
**What Will You Do?**
+ Adheres to Travelers change management processes regarding change windows, lead times, ServiceNow requests, and temporary access escalation.
+ Understands Travelers business groups and products as applicable to support the business needs and availability of individual IMS regions and related started tasks.
+ Consults with business groups and other Technology teams on application development, new feature exploitation, proof of concepts, security enhancements, etc.
+ Attends and sometimes runs monthly meetings with IBM and ISV to discuss product roadmaps, incidents, etc.
+ Connects IMS to other technologies such as IMS Connect, CICS, MQ, DB2, and z/OS Connect.
+ Develops and tests solutions for high availability and disaster recovery.
+ Occasional weekend work and after hours on call support.
+ Develops tactics and operational plans in alignment with strategic objectives for assigned technologies and projects.
+ Drives the execution of departmental and corporate programs.
+ Leverages infrastructure technology to develop and/or redesign technology solutions.
+ Builds, leverages, and maintains effective alliances across technical and business community.
+ Interacts with customers to achieve efficient, effective results.
+ Multi-tasks, prioritizes according to business priorities and production availability requirements.
+ Seen as a technical expert within service delivery organization (SDO) and consults across SDOs.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Three (3) plus years of infrastructure engineering/systems administration experience preferred.
+ Working knowledge of SMP/E software installation process, analyzing PTFs and HOLDDATA, triaging HIPER, FIXCAT, and PE'd PTFs. Maintaining software currency and semi-annual maintenance migration to development, QA, and production regions.
+ Working knowledge of IMS, SYSGENs, parameters and internals to optimize functionality and performance as well as to resolve incidents. Work with IBM and ISV providers to provide timely resolution to more complex issues.
+ Supporting CICS, z/OS Connect, TPX, CA GEN, EOS, and other CICS/IMS ISV software is a plus.
+ Advanced knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.
+ Expert knowledge of one or more of the following technical skills:
+ Foundational IT Infrastructure, Operating Systems and Software.
+ Knowledge of process discipline and IDLC methodology.
+ Proven problem-solving skills including infrastructure debugging abilities, allowing you to determine source of issues in unfamiliar systems or environments, ability to recognize and solve repetitive infrastructure problems proactively and permanently, recognize mistakes using them as learning opportunities, and break down large infrastructure problems into smaller, more manageable ones.
**What is a Must Have?**
+ Bachelor's degree in computer science, related STEM field, or its equivalent in work experience plus 2 years of infrastructure engineering experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
Auto Physical Damage Specialist
Vermont Mutual Insurance job in Montpelier, VT
The Auto Physical Damage Specialist ensures accurate, timely, and fair resolution of auto physical damage claims while maintaining strong relationships with repair facilities and stakeholders. This role combines technical expertise with leadership in auditing, training, and managing Vermont Mutual's Guaranteed Repair Network (GRN).
DUTIES & RESPONSIBILITIES
Manage assigned claims to ensure outcomes align with policy language, damages, and legal requirements.
Must have the technical knowledge to write virtual repairable estimates and complete/review total loss valuations
Make accurate decisions on the determination of repairable vs total loss.
Review new losses and diary files; provide direction to body shops, appraisers, vendors, and experts.
Collaborate with internal claims professionals and management to ensure consistent, efficient and accurate handling of auto physical damage claims.
Address causation questions and approve repair scope, pricing, and methods.
Refer complex coverage or damage matters to the APD Examiner and Claim Manager.
Ensure proper file handling, documentation, and expense control.
Communicate courteously and accurately with internal and external customers regarding claim status and repair issues.
Handle a wide range of auto physical damage claims including liability, collision, comprehensive, glass, and towing.
Review subrogation demands under $3,000 for accuracy.
Mitigate and help others to mitigate advance total loss storage charges.
Serve as a technical resource through mentoring and knowledge sharing.
Maintain responsiveness and effective verbal and written communication.
Nominate, onboard, train, coach and oversee a geographic territory of body shops on the Guaranteed Repair Network (GRN); address issues and recognize performance.
Deliver technical training to repair facilities, agents, adjusters, and clerical staff.
Coordinate and report reinspection results where required.
Respond to customer, agency, and regulatory correspondence.
Perform other duties or special projects as assigned.
SUPERVISION RECEIVED
The Claim Manager provides general direct supervision.
SUPERVISION EXERCISED
None
QUALIFICATIONS
Bachelor's degree in business, insurance or a related field, or its equivalent.
Five or more years of relevant claim technical experience with demonstrated achievement and progressive responsibilities. Relevant experience can substitute for the degree requirement.
Demonstrated commitment to professional development through continuing education related to the job through the attainment of recognized industry designations such as I-Car, ASE, AIC, AEI, or CPCU programs, etc.
Appropriate state Appraiser's and/or Adjusters License(s) where required by law.
Strong knowledge of the auto repair business, and the personnel and body shops in our states.
Dedicated to technical lifelong learning, keeping informed of industry news, trends, issues, etc.
Thorough understanding of the insurance industry and company operations.
Superior analytical, problem-solving and negotiation skills.
Excellent verbal and written communication skills.
Demonstrated ability to exercise good judgment in dealing with professional and personnel matters.
Proven ability to work effectively with a wide array of outside firms and organizations.
Strong customer Service orientation.
Proficiency with technology and PC applications including CCC, Audatex, Microsoft Office (Word, Excel & Outlook), iNow and ImageRight.
Ability to perform job responsibilities under stressful circumstances.
PHYSICAL DEMANDS/WORKING CONDITIONS
The physical demands are typical of similar jobs in comparable organizations.
The work environment is representative and typical of similar jobs in comparable organizations.
Occasional overnight travel and travel to Home Office.
Potentially subject to adverse weather and stressful situations with respect to claim disputes.
This is an office-based hybrid position.
The salary range reflected is a good faith estimate of base pay for the position. In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location.
Auto-ApplyAuto Physical Damage Specialist
Vermont Mutual job in Montpelier, VT
Job Description
The Auto Physical Damage Specialist ensures accurate, timely, and fair resolution of auto physical damage claims while maintaining strong relationships with repair facilities and stakeholders. This role combines technical expertise with leadership in auditing, training, and managing Vermont Mutual's Guaranteed Repair Network (GRN).
DUTIES & RESPONSIBILITIES
Manage assigned claims to ensure outcomes align with policy language, damages, and legal requirements.
Must have the technical knowledge to write virtual repairable estimates and complete/review total loss valuations
Make accurate decisions on the determination of repairable vs total loss.
Review new losses and diary files; provide direction to body shops, appraisers, vendors, and experts.
Collaborate with internal claims professionals and management to ensure consistent, efficient and accurate handling of auto physical damage claims.
Address causation questions and approve repair scope, pricing, and methods.
Refer complex coverage or damage matters to the APD Examiner and Claim Manager.
Ensure proper file handling, documentation, and expense control.
Communicate courteously and accurately with internal and external customers regarding claim status and repair issues.
Handle a wide range of auto physical damage claims including liability, collision, comprehensive, glass, and towing.
Review subrogation demands under $3,000 for accuracy.
Mitigate and help others to mitigate advance total loss storage charges.
Serve as a technical resource through mentoring and knowledge sharing.
Maintain responsiveness and effective verbal and written communication.
Nominate, onboard, train, coach and oversee a geographic territory of body shops on the Guaranteed Repair Network (GRN); address issues and recognize performance.
Deliver technical training to repair facilities, agents, adjusters, and clerical staff.
Coordinate and report reinspection results where required.
Respond to customer, agency, and regulatory correspondence.
Perform other duties or special projects as assigned.
SUPERVISION RECEIVED
The Claim Manager provides general direct supervision.
SUPERVISION EXERCISED
None
QUALIFICATIONS
Bachelor's degree in business, insurance or a related field, or its equivalent.
Five or more years of relevant claim technical experience with demonstrated achievement and progressive responsibilities. Relevant experience can substitute for the degree requirement.
Demonstrated commitment to professional development through continuing education related to the job through the attainment of recognized industry designations such as I-Car, ASE, AIC, AEI, or CPCU programs, etc.
Appropriate state Appraiser's and/or Adjusters License(s) where required by law.
Strong knowledge of the auto repair business, and the personnel and body shops in our states.
Dedicated to technical lifelong learning, keeping informed of industry news, trends, issues, etc.
Thorough understanding of the insurance industry and company operations.
Superior analytical, problem-solving and negotiation skills.
Excellent verbal and written communication skills.
Demonstrated ability to exercise good judgment in dealing with professional and personnel matters.
Proven ability to work effectively with a wide array of outside firms and organizations.
Strong customer Service orientation.
Proficiency with technology and PC applications including CCC, Audatex, Microsoft Office (Word, Excel & Outlook), iNow and ImageRight.
Ability to perform job responsibilities under stressful circumstances.
PHYSICAL DEMANDS/WORKING CONDITIONS
The physical demands are typical of similar jobs in comparable organizations.
The work environment is representative and typical of similar jobs in comparable organizations.
Occasional overnight travel and travel to Home Office.
Potentially subject to adverse weather and stressful situations with respect to claim disputes.
This is an office-based hybrid position.
The salary range reflected is a good faith estimate of base pay for the position. In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location.
Insurance Advisor Sales Trainee
Montpelier, VT job
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Customer Service, Sales
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$41,200.00 - $67,900.00
**Target Openings**
10
**What Is the Opportunity?**
Are You a New Grad? Launch Your Career in Insurance Sales!
What You'll Do:
Transform how people protect what matters most! As an Insurance Advisor Trainee, you'll become a trusted sales consultant helping customers nationwide find insurance coverage that best fits their needs. You'll master the art of relationship-building using innovative technology to deliver personalized insurance coverage.
Your Growth Journey:
-Comprehensive Paid Training: we invest in making you an expert
-Real Impact from Day One: manage your client relationships and close deals
-Master Consultative Selling: no pushy tactics, just genuine problem-solving
What Success Looks Like:
-Converting warm leads to customers, no cold calling required.
-Build lasting client relationships through strategic outbound communication.
-Analyze customer needs and recommend tailored insurance coverage
-Drive revenue through authentic, consultative conversations
-Thrive in a fast-paced, results-driven environment
The Package:
-Salary starts between $45K-$48K range plus $10K-$32K in annual incentives; that's a total package potential of $55K-$77K.
-Benefits: Mental and Physical Health Programs, 401K Match, Pension Plan, 20 days of PTO your first year, and more!
The Schedule:
-Start Date: January 12th, 2026
-Hybrid Work Arrangement: three days in office and two days remote
-Training: 9:00am-5:30pm EST Monday- Friday for the first 4-6 weeks
-Post Training: 9:30am-6:00pm local time Monday-Friday plus 1 Saturday shift per month from 9:00am-5:30pm EST
Ready to build something meaningful? Join a team where your success directly impacts families across America while building your own financial future.
*As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
**What Will You Do?**
+ Successfully complete a comprehensive 4 month paid training program in a classroom setting with ongoing support and resources, gaining knowledge of multiple personal lines insurance products across a diverse range of carriers.
+ Provide one-on-one insurance coverage guidance, connect current customers to additional products and services, and handle inbound and outbound calls in a call center environment.
+ Positively represent InsuraMatch, establish customer rapport, and ensure exceptional customer experiences, while efficiently multitasking across multiple systems to gather all necessary information for quoting, underwriting, and closing sales.
+ Communicate effectively & professionally with customers verbally and via email
+ Acquire comprehensive product, underwriting, and sales expertise to counsel and sell available insurance products, while consistently meeting quality, efficiency, underwriting and sales metrics.
+ Receive and implement constructive feedback in the form of professional coaching.
+ Handles objections professionally while clearly articulating relevant product features, benefits, and value to the consumer.
+ This role is not responsible for cold calls or lead generation.
+ Successfully obtain and maintain Property & Casualty or Personal Lines license in resident state as well as all required non-resident licenses in each state that business is conducted within six months of date of hire.
+ Maintain continuing education requirements for the Property and Casualty or Personal Lines license obtained.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ A Bachelor's degree from an accredited four-year college or university is a plus.
+ Prior call center and sales experience
+ Personal Insurance product knowledge
+ Strong verbal and written communication skills
+ Able to multi-task within a high volume sales center environment and make appropriate business decisions quickly.
+ Able to demonstrate a positive and professional demeanor.
+ Adaptable to change.
**What is a Must Have?**
+ High school diploma or GED.
+ Licensing Requirements:
+ InsuraMatch is committed to a positive customer experience that exceeds expectations and to meeting all compliance requirements. As a result, InsuraMatch requires that all InsuraMatch Insurance Advisor Trainees obtain and maintain an insurance license (either Property and Casualty or Personal Lines) in your resident state.
+ Each state will evaluate any/all criminal and financial background incidents to determine license eligibility.
+ Applicants with a felony conviction or pending/unresolved court cases may not qualify for licenses in all required states. It is incumbents' responsibility to provide any/all required court documents needed to obtain your license(s). Travelers does not pay for and/or reimburse the cost or time needed to obtain any documents necessary to complete licensing applications.
+ Failure to pass the licensing exam within two attempts as well as the inability to obtain any required licenses within six (6) months from date of hire may result in termination of employment.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
Information Technology Intern - Summer 2026
Vermont Mutual Insurance job in Montpelier, VT
Information Technology Internship- Summer 2026
Explore a rewarding career in the insurance industry by joining us for an exciting summer internship experience!
We are offering a paid, full-time, 10-week internship based in Montpelier, VT, running from June 1st - August 7th , 2026
As an IT intern, you'll gain exposure to multiple areas of our Information Technology department, including Software Development, Infrastructure, Help Desk Support and Policy Services .
Internship Highlights:
Hands-on experience in a dynamic IT environment
Learning opportunities aligned with your career interests
Professional networking with peers and industry leader
Meaningful project work, both individual and team-based, with the chance to present your results to the Senior Leadership Team
The opportunity to be part of a company recognized as a Best Place to Work in Vermont for 10 consecutive years
Qualifications:
Rising seniors (preferred) or juniors pursuing a bachelor's degree in Computer Science, Information Technology, Computer Programming, or related field
Strong analytical, problem-solving, and communication skills
Detail-oriented and organized, with proficiency in Microsoft Office
Available to work 40 hours per week, Monday through Friday
Able to commute to our Montpelier, VT office (this is a fully in-office position)
Physical Demands/Working Conditions
Primarily a sedentary office role with frequent computer use
Physical demands are minimal and typical of similar office-based positions
Work environment reflects that of a professional, collaborative organization
Auto-ApplyFacilities Technician I
Vermont Mutual Insurance job in Montpelier, VT
To perform a variety of routine facility and maintenance tasks throughout the building and grounds. This is an in-person role on the second shift, from 12pm - 9pm.
DUTIES & RESPONSIBILITIES
Perform a full range of custodial duties as needed: clean/maintain floors and carpeting; wash windows; dust; empty trash and recycling; clean and stock employee lounge/coffee stations.
Perform various types of outdoor maintenance as needed: shovel, sand/salt walks;, trim hedges; rake leaves, etc.
Perform various building security functions.
Troubleshoot facilities operating equipment malfunctions, perform minor repairs and adjustments.
Assist with modular office construction/remodels and ergonomic component installation as needed.
Assist with tracking regular maintenance projects, safety records, MSDS documentation, etc.
Perform various fire prevention functions: Assist with fire drills, emergency equipment upkeep, etc.
Occasionally host HVAC and maintenance vendors.
Participate in after-hours emergency calls as needed.
Track facilities inventory supplies and materials usage.
Carry out various minor carpentry, plumbing, electrical and painting projects.
Stock print room and department computer paper.
Perform other duties or special projects as required or as assigned.
SUPERVISION RECEIVED
Direct to moderate supervision is received from the Facilities Manager; however, the person in this position is required to be able to work unsupervised for extended periods of time.
QUALIFICATIONS
High School Degree plus 1 to 3 years of relevant training or work experience; or a combination of education and experience from which comparable knowledge/skills are acquired.
Strong basic trades/mechanical skills, with general knowledge/skills related to electrical, plumbing, carpentry, and machinery operation and repair.
Some relevant security, fire prevention and knowledge of safety-oriented procedures helpful.
Ability to work with limited supervision and troubleshoot minor facility maintenance problems.
Strong reading, writing and math skills for ordering supplies, email communications, computing measurements, and the like.
Possess a valid driver's license.
Physical ability to perform all essential job duties.
Ability to effectively use PC applications such as Microsoft Word, Excel and Outlook.
Ability to work a flexible schedule as needed.
PHYSCIAL DEMANDS/WORKING CONDITIONS
Ability to lift, carry, kneel, squat, bend, stoop, reach, twist, stand, work on ladders, etc.
May be exposed to inclement weather
Ability to lift/move 50-100 lbs.
Auto-ApplyManagement Consultant-Commercial Construction Industry (Commission Based)
Montpelier, VT job
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Corporate Services/Other, Finance and Accounting, Operations
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$70,000.00 - $70,000.00
**Target Openings**
1
**What Is the Opportunity?**
The Performance Construction Advisors (PCA) is a wholly-owned subsidiary of Travelers. PCA facilitates executive peer groups which are exclusive gatherings of seven to ten CEOs where, with the assistance of a professional facilitator, non-competing leaders openly review their companies and share information in a focused effort to build breakthrough success for themselves, their families, their employees, and their customers. In addition, PCA offers consulting services that help family-owned and other closely held business owners and leaders make more money in less time with fewer headaches with a higher quality of life. Acting as a Peer Group Facilitator and Senior Consultant, the Business Consultant facilitates meetings of closely held business CEOs and executives and delivers one-on-one consulting services as assigned. The successful candidate will possess considerable business experience broadly applicable to executing PCA's peer group facilitation and one-on-one consulting programs while also having latitude to creatively address client needs.
This is a fully-Commissioned role. Employees in this role will be paid a draw of $70,000 and have the opportunity to earn the majority of their pay through commission payments.
**What Will You Do?**
+ Develop relationships and facilitate peer group meetings of commercial construction CEOs and executives.
+ Collect and analyze financials of peer group members.
+ Work closely with peer group host companies in preparation for peer group meetings.
+ Coordinate with other PCA staff for meeting preparation, logistics, and follow-through.
+ Conduct peer group meetings on time, on task, and with exceptional quality.
+ Hold peer group members accountable for follow-through on group recommendations.
+ Deliver limited one-on-one consulting to peer group members to assist in goal attainment.
+ Actively seek one-on-one consulting opportunities within the assigned peer groups.
+ Deliver additional one-on-one consulting as assigned.
+ Follow PCA's established processes and best practices for peer group facilitation and one-on-one consulting - and contribute to the continuous improvement of these processes and practices.
+ Maintain accurate member/client records.
+ Coordinate closely with other functions to maximize member experience and lifetime value.
+ Provide input into developing and maintaining the peer group program operations manual.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ 5 years experience consulting with closely held business owners.
+ Experience owning or operating a commercial construction business.
+ Proactive, entrepreneurial approach to recognizing needs, solving problems, anticipating issues and developing solutions.
+ Demonstrable delivery of high quality work/service within agreed upon timeframes.
+ Able to communicate as a peer to highly successful, strong-willed CEO members.
+ Equally exceptional team and individual performer.
+ Helpful and highly responsive.
+ Strong problem solving ability.
+ Strong organizational skills.
+ Strong, articulate communication skills.
+ Entrepreneurial.
+ Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
+ Capable and comfortable with web-based applications integrated into PCA's established processes and best practices.
**What is a Must Have?**
+ Bachelor's degree required.
+ 10 years of business experience required.
+ Ability to travel up to 75% of the time required.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
Senior Personal Lines Underwriter
Vermont Mutual Insurance job in Montpelier, VT
Responsible for Personal Lines underwriting activities, agency relationship/account servicing, and applying sound underwriting judgment within an assigned Underwriting territory. One must be able to handle a significant volume of complex request and serve as a lead technical resource and principal contact on personal lines underwriting projects. Assist the PL Underwriting management team with training, mentoring, referral review and basic supervision of daily workflow operations for other underwriters as assigned.
DUTIES & RESPONSIBILITIES
Review risks when referred for prior approval and refer any risk over authority level to a supervisor; prepare appropriate referral document.
Review and analyze coverage applications to determine acceptability under current company guidelines and policies; determine appropriate terms for accepting risks to include appropriate coverages, need for inspection reports, corrective measures, and the like.
Communicate underwriting decisions with agents in a timely fashion.
Order property inspection or other Underwriting reports when needed; review inspection results, initiate recommendations; determine appropriate follow-up action.
Review policies coming up for renewal and within the predefined renewal timeframe and take the appropriate action.
Review policy endorsements that have been referred for completeness of information and acceptability of risk, obtain additional information if needed.
Review cancellations that have been referred by the agent, Service, or other Underwriters for approval. Approve and route to cancellation flow or request additional information needed.
Initiate company cancellations and non-renewals, ensuring that legal notice requirements are met; execute cancellation request, ensuring that all proper documentation is completed. Approve or decline reinstatement/rewrites on policies that have cancelled for non-payment or other Underwriting reasons; notify direct bill if they need to take any action.
Assist Underwriting Supervisor with agency audits, training, and other reporting needs[TS1] .
Maintain service processing standard and productivity goals for all workflows.
Review losses to detect frequency or severity problems; suggest changes to improve loss ratio and monitor potential problem policies; initiate cancellation if problems continue and no alternative coverage approaches are viable.
Perform key liaison functions with agents within assigned geographic area: solicit information for quotes give quotes, explain declined business, discuss problems or unusual situations, provide with a wide variety of information related to policy and coverage options encourages continuing business, and the like.
Serve as lead technical resource and principal contact on personal lines underwriting projects.
Keep abreast of relevant changes in legal requirements, industry standards and trends, company policies and guidelines, changes in policy forms or coverages and research as needed through Department OneNote, Reference Connect, etc.
Learn and understand Underwriting programs and reports such as: Insurance Now, Riskmeter and other underwriting tools.
Assist the supervisor or manager with special projects or system testing when requested.
Provide back-up phone, email, and territory coverage for other underwriters as directed by supervisor.
Proactively monitor agency relationship and book of business; work with marketing representatives and the Research & Development Department to resolve any issues and keep supervisor and manager informed of issues. Utilize reporting to diagnose performance or productivity issues with individual agencies.
Assist the Underwriting Supervisor with training new hires in the general job function; provide feedback to the Supervisor on the new hire's progress and review new hire's work for accuracy and completeness.
Attend Senior Underwriting meetings to provide input on market trends observations, status updates on assigned projects, suggest process and product improvement, etc.
Performs other duties or special projects as required or as assigned.
SUPERVISION EXERCISED
Partial functional supervision and supports training and skill development of Personal Lines Underwriting staff as directed by a Supervisor or the Manager.
SUPERVISION RECEIVED
Minimal supervision is received from either the Personal Lines Underwriting Manager or Supervisor as assigned
QUALIFICATIONS
Associate's degree in business or other appropriate discipline plus 5 or more years of relevant work experience, with some industry experience desirable, or a combination of education and experience from which comparable knowledge and skills are acquired.
Broad base of knowledge/skills related to underwriting personal lines of insurance. Good general knowledge of the industry, including insurance company and independent agency operations.
Good math, analytical and problem-solving skills. Good writing skills.
Proficient with Microsoft Word, Excel and Outlook; Experience working with computerized information systems, including imaging.
Desire to train, mentor, direct and coordinate the work of Personal Lines Underwriting staff with limited oversight.
Ability to represent the company to and work cooperatively and effectively with company personnel and agents, as well as others outside the company, in carrying out the varied liaison and account servicing functions of the job.
PHYSICAL DEMANDS/WORKING CONDITIONS
Predominately sedentary office position with high frequency of keyboarding/computer work required.
The physical demands are minimal and typical of similar jobs in comparable organizations.
The work environment is representative and typical of similar jobs in comparable organizations.
The salary range reflected is a good faith estimate of base pay for the position. In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location.
[TS1]Added this as UWs can one day assist with STP audits or other audits prompted by INOW processes.
Auto-ApplyUnderwriting Service Technician II
Vermont Mutual Insurance job in Montpelier, VT
To perform a variety of commercial lines and / or personal lines tasks - related to processing basic and complex transactions for renewals; quotes; new business; money endorsements; and non-money endorsements, for all products. Process basic and complex cancellations.
DUTIES & RESPONSIBILITIES
> Primary
Enter required risk data and process basic and complex renewals for all products.
Update Statement of Values for blanket renewal policies, and send the SOV with a letter to the agent.
Verify that the renewal meets the underwriting criteria and review with the Underwriter any discrepancies.
Enter required risk data and process basic and complex new business for all products.
Verify that the rated account meets the underwriting criteria and review with the Underwriter any discrepancies.
Enter required risk data and process basic and complex money endorsement requests for all products.
Verify accurate Reinsurance entry in WINS for all applicable transactions.
Enter required risk data and rate basic and complex quotes for all products.
Verify that the rated quote contains all of the requested information.
Process basic cancellations (final cancels, reinstatements) and complex cancellations (notices in system and manually, revisions to original cancellation or non-renewal, add from cancels with additional changes)
Keep up-to-date on all current department procedures related to processing various transactions.
Performs other duties or special projects as required or as assigned.
> Secondary
Enter policy application data into system for various personal lines products.
Register Quotes and New Business for commercial lines products.
SUPERVISION RECEIVED
Moderate to minimal supervision is received from the Underwriting Service Manager or senior staff.
QUALIFICATIONS
High school education plus 2-4 years relevant experience; or a combination of education and
experience from which comparable knowledge and skills are acquired.
Strong math skills; good reading, spelling, typing/data entry and general clerical skills.
Previous experience working with computerized information systems, Windows systems preferred.
Previous insurance industry experience helpful.
Ability to effectively & cooperatively work with company personnel, as well as the ability to represent the company and deal effectively with agents, as well as others outside the company.
Proficiency using automated phone systems, e-mail and general word processing.
Experience with AS/400, Imageright, and Microsoft Outlook preferred.
PHYSICAL DEMANDS/WORKING CONDITIONS
Predominately sedentary office position with high frequency of keyboarding/computer work required.
The physical demands are minimal and typical of similar jobs in comparable organizations.
The work environment is representative and typical of similar jobs in comparable organizations.
The salary range reflected is a good faith estimate of base pay for the position. In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location.
Auto-ApplyAuto Physical Damage Specialist
Vermont Mutual Insurance Group job in Montpelier, VT
Not just another job, but an opportunity to work for one of the best insurance companies in the country and reap the rewards that go along with that level of success. We're a 197 year old company that works hard not to act our age; as a result, we have been recognized as one of the; Best Places to Work in Vermont;. An open and collaborative environment, coupled with exceptional compensation and benefits help to make us one of the most attractive employment opportunities in the country.
We are seeking an experienced claim specialist to join our team. Responsible for assisting claim professionals and the direct handling of complex Auto Physical Damage claim files, including the monitoring and supervision of the Vermont Mutual Guaranteed Repair Network(GRN), independent appraisers, attorneys, vendors and claim personnel to ensure the timely, accurate and fair investigation, evaluation, repair and disposition of Auto Physical Damage claims. Employee should possess demonstrated expertise in handling significant higher value Auto Physical Damage repairable and total loss claims..
If you have qualifications that you feel would allow you to contribute to the continued success of Vermont Mutual, we'd love to hear from you.
How to Apply:
Submit salary requirements and resume, in strict confidence.
Apply Online
Claim Representative II - Casualty
Vermont Mutual Insurance job in Montpelier, VT
We welcome both local and remote applicants to apply: While there is a preference for candidates who can work in a hybrid capacity from our Montpelier, VT office, remote candidates located throughout the Northeast will also be fully considered.
JOB SUMMARY
Directly handle a technical claims caseload of a general liability claims. Caseload typically comprised of files arising from a broad range of coverage or perils and possessing a wide range of financial exposure and complexity. Such claims occasionally involve coverage issues or litigation. Employee should possess demonstrated expertise in handling bodily injury claims which involve both comparative negligence theories and defenses and be able to conclude claims promptly and equitably within the provisions of the policy contract and in accordance with known damages and legal requirements. Litigated files should constitute a minority of pending. All files handled must comply with claim file handling guidelines and all other job expectations, regulations and requirements.
DUTIES & RESPONSIBILITIES
Conduct and coordinate loss investigations on all assigned claims.
Negotiate the settlement of claims within authorized amounts or specific file authority.
Maintain accountability for all assigned claims until disposition is reached.
Recommend further action to supervisor on claims exceeding authority limits.
Document all substantive activity on assigned claims and assist in the control of independent vendors.
Review new losses and open files on diary to ensure reserve adequacy while keeping management informed of adverse developments.
Monitor loss adjustment expense and take steps to mitigate file expenses.
Utilize vendors judiciously to maximize value added.
Recognize coverage issues and work with supervisor and claim management for manner of redress/resolution.
Refer appropriate coverage matters to the Claim Supervisor or Claim Manager.
Ensure appropriate file handling, documentation, reporting and expense control of all files handled inclusive of legal bill review/vendor performance/bill review/MSP compliance
Provide accurate, courteous and timely information to all eligible external and internal customers concerning claim status and other claim inquiries.
Attend meetings with policyholders and agencies as needed.
Draft coverage correspondence in collaboration with Supervisor, including reservation of rights and coverage disclaimer along with composing detailed correspondence to insureds, claimants, attorneys, etc.
Attend trials, depositions, EUO's, appraisals and mediations where deemed beneficial or required.
Participate in various forms of Litigation training and as a mentee with an assigned Examiner Mentor for litigation and coverage advancement
Improve processes within the department to increase the level and quality of service provided to internal and external customers, i.e. workflow changes, systems implementation, etc.
Participate in setting file direction and recommend appropriate reserves on claim files within specific authority and on files requiring mandatory reporting to management.
This position handles an assigned claim pending.
Performs other duties or special projects as required or as assigned.
SUPERVISION RECEIVED
The Claim Supervisor provides direct minimal supervision.
SUPERVISION EXERCISED
Primarily no supervisory duties; however limited supervision of independent adjusters and vendors may occur.
QUALIFICATIONS
Bachelor's degree in business, insurance or a related field, or its equivalent
Three or more years of relevant claim technical experience; or a combination of education and experience from which comparable knowledge and skills are acquired.
Appropriate state adjuster's license(s) where required by law.
Demonstrated commitment to professional development through continuing education related to the job such as AIC, AEI, INS, SCLA CPCU, etc.
Established and improving skills in specialized technical disciplines; including working knowledge of relevant insurance, contract and tort law. Participation in training courses and mentorship program
Knowledgeable about the insurance industry and company operations.
Sound analytical, and negotiations skills.
Very good verbal and written communication skills.
Ability to exercise sound judgment in dealing with professional and personnel situations.
Ability to work effectively with a wide range of outside firms, etc.
Ability to collaborate effectively with company management, peers and support staff.
Demonstrated customer service orientation.
Proficiency with PC applications including Microsoft Office (Word, Excel & Outlook); Experience with imaging and claims handling programs preferred.
Ability to perform job duties under stressful situations.
PHYSICAL DEMANDS/WORKING CONDITIONS
Employees in this job classification may be based in a typical office or a remote location or residence as determined by management.
Predominately sedentary office position with high frequency of keyboarding/computer work required.
Occasional overnight travel required.
Potentially subject to stressful situations with respect to claim dispute.
May be exposed to adverse external conditions and inclement Weather.
The salary range reflected is a good faith estimate of base pay for the position. In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location.
Auto-ApplyInformation Technology Intern - Summer 2026
Vermont Mutual job in Montpelier, VT
Job Description
Information Technology Internship- Summer 2026
Explore a rewarding career in the insurance industry by joining us for an exciting summer internship experience!
We are offering a paid, full-time, 10-week internship based in Montpelier, VT, running from June 1st - August 7th , 2026
As an IT intern, you'll gain exposure to multiple areas of our Information Technology department, including Software Development, Infrastructure, Help Desk Support and Policy Services.
Internship Highlights:
Hands-on experience in a dynamic IT environment
Learning opportunities aligned with your career interests
Professional networking with peers and industry leader
Meaningful project work, both individual and team-based, with the chance to present your results to the Senior Leadership Team
The opportunity to be part of a company recognized as a Best Place to Work in Vermont for 10 consecutive years
Qualifications:
Rising seniors (preferred) or juniors pursuing a bachelor's degree in Computer Science, Information Technology, Computer Programming, or related field
Strong analytical, problem-solving, and communication skills
Detail-oriented and organized, with proficiency in Microsoft Office
Available to work 40 hours per week, Monday through Friday
Able to commute to our Montpelier, VT office (this is a fully in-office position)
Physical Demands/Working Conditions
Primarily a sedentary office role with frequent computer use
Physical demands are minimal and typical of similar office-based positions
Work environment reflects that of a professional, collaborative organization
Workday Absence Consultant
Montpelier, VT job
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Human Resources, Project Management, Technology
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$94,400.00 - $155,800.00
**Target Openings**
1
**What Is the Opportunity?**
Travelers is seeking a Workday Absence Consultant to join our organization as we grow and transform our HR Technology landscape. This role will primarily be aligned to Workday Absence and will require the candidate to partner with stakeholders across HR and HR Technology team to understand business needs, define requirements, configure, test and implement based on user or system design specifications. This role should have excellent Workday Absence domain knowledge and be up to date on the most recent releases as well as be able to consult on the numerous touchpoints and dependencies between Workday Absence and the other Core modules (Benefits, Payroll, Time tracking and Third-Party Integrations).
Applicants must be authorized to work for ANY employer in the U.S. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.
**What Will You Do?**
+ Primary lead in the Workday Absence module to include best practices for the system architecture from concept through requirements, design, build, test, deploy and on-going maintenance.
+ Provide subject matter expertise within Absence with proven excellent working knowledge of Absence and partner with stakeholders to understand pain points, prioritize requirements and identify opportunities to improve processes and efficiencies by leveraging Workday functionality.
+ Utilizes business and system knowledge to support business needs.
+ Understands the political nature of the organization and works appropriately within it; effectively establishes collaborative relationships and alliances throughout the organization.
+ Possesses in-depth knowledge of a particular business capability, product and/or system domain.
+ Understands impacts of changes to current state business process, data, feeds and systems. Identifies potential impacts in other systems domains.
+ May participate in departmental or divisional planning process. Provides subject matter expertise and capabilities to Business and IT Projects.
+ Using business acumen, makes recommendations for operational process improvements on projects and/or system enhancements.
+ Works with stakeholders to prioritize requirements effectively based on business value, risks and constraints.
+ Develops requirements work plans, identifies task dependencies, develops estimates and determines resource skill requirements; supports risk management and change management activities.
+ Validates the solution (people, process and technology) meets the business capability, product or system objectives.
+ Identifies appropriate subject matter experts and stakeholders to participate in requirements sessions.
Documentation and Training:
+ Maintains documentation of current state systems and processes.
+ Assures development of training materials and business implementation/transition is completed.
Production support/troubleshooting:
+ Leads troubleshooting and defect resolution. This includes requesting resources, migration through environments and ticket management.
+ Proactively communicates status of enhancements, change requests and defects. Responsible for change, defect and enhancement request process and assignment of approved work for team.
+ Simultaneously supports multiple projects as assigned.
**What Will Our Ideal Candidate Have?**
+ **_Bachelors degree in Business, MIS, or other related field preferred._**
+ **_Five years of experience supporting Workday Absence including configuration expertise._**
+ **_One year of experience leading technical teams preferred._**
+ **_A general understanding of how other HR functional areas interact with Absence._**
+ Business Perspective (Advanced): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
+ Technology (Advanced): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
+ Analytical Thinking (Advanced): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
+ Relationship Management (Advanced): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
+ Communication (Advanced): Demonstrates effective verbal, written, and listening communication skills.
+ Facilitation (Advanced): Uses and adjusts style and technique to assist group process and understanding.
+ Teamwork (Advanced): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
+ Conflict Management (Advanced): Brings conflicts into the open and resolves them collaboratively.
+ Change Management / Resilience (Advanced): Remains energized and focused in the face of ambiguity, change or strenuous demands.
+ Risk Taking (Intermediate): Identifies, assesses, manages and takes intelligent risks to attain objectives
**What is a Must Have?**
+ High school diploma or equivalent required.
+ Five years of experience supporting business technology systems required.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
Facilities Technician I
Vermont Mutual job in Montpelier, VT
Job Description
To perform a variety of routine facility and maintenance tasks throughout the building and grounds. This is an in-person role on the second shift, from 12pm - 9pm.
DUTIES & RESPONSIBILITIES
Perform a full range of custodial duties as needed: clean/maintain floors and carpeting; wash windows; dust; empty trash and recycling; clean and stock employee lounge/coffee stations.
Perform various types of outdoor maintenance as needed: shovel, sand/salt walks;, trim hedges; rake leaves, etc.
Perform various building security functions.
Troubleshoot facilities operating equipment malfunctions, perform minor repairs and adjustments.
Assist with modular office construction/remodels and ergonomic component installation as needed.
Assist with tracking regular maintenance projects, safety records, MSDS documentation, etc.
Perform various fire prevention functions: Assist with fire drills, emergency equipment upkeep, etc.
Occasionally host HVAC and maintenance vendors.
Participate in after-hours emergency calls as needed.
Track facilities inventory supplies and materials usage.
Carry out various minor carpentry, plumbing, electrical and painting projects.
Stock print room and department computer paper.
Perform other duties or special projects as required or as assigned.
SUPERVISION RECEIVED
Direct to moderate supervision is received from the Facilities Manager; however, the person in this position is required to be able to work unsupervised for extended periods of time.
QUALIFICATIONS
High School Degree plus 1 to 3 years of relevant training or work experience; or a combination of education and experience from which comparable knowledge/skills are acquired.
Strong basic trades/mechanical skills, with general knowledge/skills related to electrical, plumbing, carpentry, and machinery operation and repair.
Some relevant security, fire prevention and knowledge of safety-oriented procedures helpful.
Ability to work with limited supervision and troubleshoot minor facility maintenance problems.
Strong reading, writing and math skills for ordering supplies, email communications, computing measurements, and the like.
Possess a valid driver's license.
Physical ability to perform all essential job duties.
Ability to effectively use PC applications such as Microsoft Word, Excel and Outlook.
Ability to work a flexible schedule as needed.
PHYSCIAL DEMANDS/WORKING CONDITIONS
Ability to lift, carry, kneel, squat, bend, stoop, reach, twist, stand, work on ladders, etc.
May be exposed to inclement weather
Ability to lift/move 50-100 lbs.
12PM-9PM
40 Hours per week
Procurement Specialist
Vermont Mutual job in Montpelier, VT
Job Description
We are seeking a detail-oriented and strategic Procurement Specialist to manage vendor relationships, purchasing activities, and contract inventory across the organization. This role is critical to ensuring cost-effective procurement of goods and services and third party risk management, operational efficiency, compliance, and company growth.
DUTIES & RESPONSIBILITIES
Develop and implement procurement strategies aligned with company goals and regulatory requirements.
Partner with departments to manage the end-to-end procurement process, including RFPs, vendor selection, contract negotiation, and purchase order management.
Maintain a centralized and up-to-date contract inventory, ensuring all vendor agreements are properly documented, tracked, and renewed in a timely manner.
Collaborate with Legal, IT, and Finance teams to ensure contracts meet regulatory and operational standards.
Own and administer the company's Third-Party Risk Management (TPRM) policy, including vendor due diligence, risk assessments, and ongoing monitoring.
Identify and mitigate risks associated with third-party relationships, including data security, financial stability, and regulatory compliance.
Identify opportunities to streamline procurement workflows and implement automation tools to improve efficiency and accuracy
Monitor market trends and pricing to identify cost-saving opportunities.
Ensure procurement activities comply with internal policies and industry regulations.
Maintain accurate records of purchases, pricing, and vendor performance.
Provide procurement data and insights to support budgeting and forecasting
Assist the Director of Finance, Controller and Treasurer with special projects, such as testing applications, automating accounting systems, compiling information for special reports.
Performs other duties or special projects as required or as assigned.
SUPERVISION RECEIVED
Minimal supervision is required from the Director of Finance, Controller or Treasurer, or other senior executives. Receives assignments and is monitored on a weekly or several times a month basis. Performs many routine duties without specific direction. Follows overall standard policies and procedures.
QUALIFICATIONS
Bachelor's degree in Business, Finance, Supply Chain Management, or related field.
3-5 years of experience in procurement, preferably within the insurance or financial services industry.
Strong negotiation, organization, and communication skills.
Experience managing contract databases and third-party risk frameworks.
Excellent interpersonal skills providing the ability to work effectively with other company personnel, as well as vendors and others outside the company.
Proficient with PC applications, including Microsoft Outlook, Word and Excel
PHYSCIAL DEMANDS/WORKING CONDITIONS
Predominately sedentary office position with high frequency of keyboarding/computer work required.
The physical demands are minimal and typical of similar jobs in comparable organizations.
The work environment is representative and typical of similar jobs in comparable organizations.
The salary range reflected is a good faith estimate of base pay for the position. In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location.
Senior Personal Lines Underwriter
Vermont Mutual Insurance Group job in Montpelier, VT
Not just another job, but an opportunity to work for one of the best insurance companies in the country and reap the rewards that go along with that level of success. We're a 197 year old company that works hard not to act our age; as a result, we have been recognized as one of the "Best Places to Work in Vermont". An open and collaborative environment, coupled with exceptional compensation and benefits help to make us one of the most attractive employment opportunities in the country.
We are looking for a proactive and detail-oriented individual to join our team. This role involves overseeing a designated territory, managing agency relationships and complex results. Serves as a lead technical resource and key contact for underwriting projects. Supports management with training, mentoring, referral reviews, and supervision of daily workflow for assigned underwriters.
If you have qualifications that you feel would allow you to contribute to the continued success of Vermont Mutual, we'd love to hear from you.
How to Apply:
Submit cover letter, salary requirements and resume, in strict confidence.
Apply Online