Customer Escalations & Advocacy Representative
Tulsa, OK jobs
Customer Escalations & Advocacy Representative
Department: Networks Operations
The Customer Escalations & Advocacy Representative will serve as a senior customer-facing resource responsible for managing complex and sensitive escalations across Vero Fiber's residential, small business, and enterprise segments. This role will advocate for customer needs internally, drive resolution of recurring issues, and work cross-functionally to improve customer experience and retention.
RESPONSIBILITIES
Act as the primary escalation point for high-impact, sensitive, or unresolved customer issues.
Proactively track, document, and analyze escalation trends to identify root causes and recommend process or policy improvements.
Partner with frontline customer service, billing, technical support, NOC, and engineering teams to drive timely and effective resolution of escalated cases.
Serve as an internal customer advocate, ensuring customer perspectives and pain points are considered in operational and strategic decisions.
Manage direct communication with customers in escalated situations, providing clear, empathetic, and solution-focused updates.
Support retention efforts for high-value or at-risk accounts by collaborating with management, sales, and service support teams.
Develop escalation handling processes, playbooks, and best practices to standardize and improve how Vero manages escalated customer issues.
Prepare and deliver regular reports summarizing escalation volume, drivers, outcomes, and any recommendations for improvement.
CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.
REQUIRED QUALIFICATIONS
3+ years in account management, sales, customer success, or a related customer-facing role - ideally within telecommunications, ISP, or technology sectors.
Strong problem-solving skills and a solution-oriented mindset.
Excellent communication, active listening, and conflict resolution skills.
Proven ability to manage high-stakes or emotionally charged customer interactions with professionalism and empathy.
Comfortable collaborating across teams and influencing without direct authority.
Experience analyzing data and trends to recommend business process improvements.
Knowledge of Sonar (or other) CRM tools preferred.
JOB DETAILS AND PHYSICAL REQUIREMENTS
This has no travel requirements.
Must be authorized to work in the United States.
This is a staff position.
This is a Nonexempt position.
This is a Full-Time position.
This is a Remote position.
The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role.
This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
ABOUT VERO
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: ****************
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
CORE COMPETENCY DEFINITIONS
Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.
Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
Auto-ApplySupport Operations Technical Project Manager
Tulsa, OK jobs
Support Operations Technical Project Manager
Department: Networks Operations
Reports To: VP of Network Operations
The Support Operations Technical Project Manager will play a key role in driving the successful execution of major operational and technical initiatives within Vero Fiber. This individual will assist in the day-to-day management of strategic projects, including growing our Network Operations Center (NOC), Customer Service and Technical Support Center, implementing automation and process improvements across support functions, and supporting the integration of new organizations and systems. This position will report directly to the Vice President of Network Operations and collaborate closely with internal teams such as Engineering, Billing, IT/Development, PMO Business Development, Outside Plant and Field Operations to ensure projects are delivered efficiently, on time, and aligned with company goals.
RESPONSIBILITIES
Project Planning & Execution:
Lead and manage multiple concurrent projects related to NOC buildouts, customer service operations, automation initiatives, and organizational integrations.
Develop detailed project plans, timelines, and resource allocations.
Track project milestones, deliverables, and dependencies using Zoho Projects and other project management tools.
Cross Department Coordination:
Serve as the primary point of contact between technical, operational, and business teams to ensure clear communication and alignment on priorities.
Facilitate regular project meetings, updates, and reviews with internal stakeholders.
Support the standardization of processes across departments to improve operational efficiency.
Operational & Technical Oversight:
Collaborate with NOC, Customer Service and Technical Support leadership to implement operational improvements, workflow automation, and new support tools.
Assist in developing and documenting procedures for customer support, escalation handling, and incident response.
Ensure integration efforts between systems (CRM, billing, monitoring, automation platforms, etc.) are properly scoped and coordinated.
Data & Reporting:
Monitor project performance metrics, budgets, and progress reports for executive review.
Build and maintain dashboards in Zoho, Excel, or Power BI to track progress and outcomes.
Process Development & Change Management:
Help define standard operating procedures (SOPs) for technical and customer service functions.
Support change management activities to ensure smooth adoption of new tools and workflows.
Coordinate training and documentation for staff impacted by new systems or processes.
CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.
REQUIRED QUALIFICATIONS
3-5 years of experience in technical program or project management, preferably within the telecommunications or ISP industry.
Proven track record of managing large, cross-functional operational or technical projects (e.g., NOC or call center setup, system integrations, or automation initiatives).
Strong familiarity with Network Operations Center (NOC), Customer Service, and Technical Support functions and workflows.
Experience with Zoho Projects (or similar platforms such as Asana, Smartsheet, or Jira).
Proficiency in Microsoft Excel, Microsoft Project, and other Microsoft 365 applications.
Excellent communication, organizational, and time management skills.
Ability to coordinate across multiple departments with technical and non-technical stakeholders.
Strong analytical and problem-solving abilities with a focus on execution and results.
PMP or other project management certification is a plus.
JOB DETAILS AND PHYSICAL REQUIREMENTS
This has no travel requirements.
Must be authorized to work in the United States.
This is a staff position.
This is a Nonexempt position.
This is a Full-Time position.
This is a Remote position.
The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role.
This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
ABOUT VERO
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: ****************
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
CORE COMPETENCY DEFINITIONS
Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.
Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
Auto-ApplyPrincipal Analytics Platform Engineer
Dublin, OH jobs
Who we are
Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors .
We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.
About the role
We're looking for a visionary Principal Analytics Platform Engineer to lead the architectural strategy and engineering of our next-generation analytics platform. This platform will serve both external clients and internal teams, delivering dynamic data visualizations, actionable insights, and AI-augmented recommendations through a highly customized ABI (Analytics & Business Intelligence) solution.
The ideal candidate combines strong engineering expertise with a deep understanding of data platforms and analytics products. You will guide platform selection, design system integration patterns, and lead technical execution to ensure a cohesive, scalable, and intuitive analytics experience-driven by business needs and user expectations.
Location: This position is located at our Dublin, OH campus with hybrid flexibility or may work remotely anywhere in the United States of America.
What you'll do (Essential Responsibilities)
Serve as the technical lead for embedding and customizing ABI platforms (e.g., Apache Superset, AWS QuickSight, or similar) into a unified client-facing analytics experience.
Define and drive architectural direction for an extensible analytics delivery platform that supports multiple audiences and use cases.
Partner with product, engineering, AI, and analytics teams to translate requirements into scalable design and platform capabilities.
Establish platform integration standards-handling identity, data access, visualization layers, and extensibility frameworks.
Lead implementation of platform components, data APIs, and backend systems supporting real-time and scheduled insights.
Develop frameworks and reusable components that accelerate feature delivery while ensuring maintainability and security.
Ensure the analytics platform adheres to security best practices, including data protection, access control, and secure deployment patterns.
Proactively identify and mitigate risks to maintain a stable, secure, and compliant analytics environment.
Mentor engineering staff and influence cross-functional delivery teams with technical leadership and best practices.
Stay current on emerging ABI, data platform, and embedded analytics trends to inform platform evolution.
Perform other duties and responsibilities as assigned to support the broader goals of the team and organization.
Other duties as assigned
What you'll bring (Qualifications)
Experience: 8+ years in software or analytics engineering with deep experience delivering ABI platforms or data-driven applications.
Demonstrated experience embedding or extending modern ABI platforms to support product use cases, especially for client-facing applications.
Strong backend and frontend engineering skills, especially in Python and JavaScript/TypeScript-based environments.
Deep knowledge of data modeling, querying (SQL), and connecting analytics platforms to modern data warehouses (e.g., Snowflake, BigQuery).
Experience with authentication/authorization integration, multi-tenancy, and performance tuning in analytics applications.
Cloud experience (AWS, Azure, or GCP) and familiarity with containerized deployments (Docker, Kubernetes).
Excellent communication and cross-team collaboration skills.
Protect and take care of our company and member's data every day by committing to work within our company ethics and policies
Preferred Qualifications
Experience with headless BI or composable data product architectures.
Background in healthcare, healthtech, or another regulated industry.
Exposure to AI/ML integration and enabling LLM-driven insights in analytics environments.
Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and to protecting the sensitive data entrusted to us.
--
#LI-AK1
#LI-Hybrid #LI-Remote
What's in it for you
Compensation: Competitive base and incentive compensation
Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know
Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer .
Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.
Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending **********************. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General.
Dosimetrist, Remote
Columbus, GA jobs
Responsibilities:
Dosimetrist, FT, Piedmont Columbus John B. Amos Cancer Center, "Hybrid "
RESPONSIBLE FOR: Measuring and generating radiation dose distributions and calculations under the direction of the Radiation Physicist and Radiation Oncologist.
Qualifications - External
Qualifications:
MINIMUM EDUCATION REQUIRED:
Bachelors Degree in any discipline.
If hired prior to January 2025, will only require certification by the Medical Dosimetry Certification Board
(MDCB).
MINIMUM EXPERIENCE REQUIRED:
Three years of clinical experience in a radiation therapy department as a radiation therapist or medical
dosimetrist
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
Board Eligible by the MDCB (Medical Dosimetrist Certification Board)
Obtains Dosimetrist certification within 13 months of hire date.
Participation in the learning plan activities as required by MDCB (Medical Dosimetrist Certification Board).
Business Unit : Company Name: Piedmont Columbus Midtown
Auto-ApplyTalent Selection Specialist
Akron, OH jobs
This is an 18-month temporary assignment with full benefit eligibility.
Must reside in Ohio at the time of hire. This is a remote position; however, occasional onsite presence may be required based on business needs.
The Talent Selection Specialist is responsible for providing the highest level of recruitment and staffing services to hiring leaders by delivering top talent.
Responsibilities:
1. Plans and executes the sourcing, recruiting, selection, and hiring process to ensure a diverse pool of top talent for the organization while maintaining excellent relations with hiring managers, co-workers, candidates, and the community.
2. Sets service level agreements with hiring managers to define roles/responsibilities and control the hiring process.
3. Prepares candidates for interviews with hiring managers by providing information on the hospital, business strategy, department background, job description, and expectations.
4. Maintains accurate and well-ordered documentation on all applicants, searches, hiring manager interactions, and other recruiting activities to ensure accurate reporting of employment activities and successful outcomes of audits.
5. Participates in departmental activities including performance and process improvement.
6. Other duties as required.
Other information:
Technical Expertise
1. Experience in full lifecycle recruiting is required.
2. Experience in applicable State and Federal employment laws is required.
3. Experience in working with all levels within an organization is required.
4. Experience in medium to large sized organizations is preferred.
5. Experience in healthcare is preferred.
6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. ATS is preferred.
Education and Experience
1. Education: Bachelor's degree in Human Resources or related field is required.
2. Certification: HR certification [PHR, SHRM-CP, CEBS, CCP, etc.] is preferred.
3. Years of relevant experience: 3 years is required.
4. Years of experience supervising: None.
Full Time
FTE: 1.000000
Status: Remote
Senior Counsel - Healthcare IT and AI Technology Contracts
Hudson, OH jobs
Full-Time, 40 hours/week
Monday - Friday 8 am - 5 pm
Onsite
The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer.
Responsibilities:
Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools.
Draft, review, and negotiate a broad array of information technology contracts-such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions.
Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers.
Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices.
Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs.
Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed.
Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape.
Identify and assess legal, operational, and compliance risks in IT contract.
Other duties as assigned.
Other information:
Technical Expertise
Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation.
Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators.
Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments.
Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation.
Education and Experience
Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date.
Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required.
Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT).
Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking.
Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams.
Full Time
FTE: 1.000000
Status: Onsite
Talent Selection Specialist
North Canton, OH jobs
This is an 18-month temporary assignment with full benefit eligibility.
Must reside in Ohio at the time of hire. This is a remote position; however, occasional onsite presence may be required based on business needs.
The Talent Selection Specialist is responsible for providing the highest level of recruitment and staffing services to hiring leaders by delivering top talent.
Responsibilities:
1. Plans and executes the sourcing, recruiting, selection, and hiring process to ensure a diverse pool of top talent for the organization while maintaining excellent relations with hiring managers, co-workers, candidates, and the community.
2. Sets service level agreements with hiring managers to define roles/responsibilities and control the hiring process.
3. Prepares candidates for interviews with hiring managers by providing information on the hospital, business strategy, department background, job description, and expectations.
4. Maintains accurate and well-ordered documentation on all applicants, searches, hiring manager interactions, and other recruiting activities to ensure accurate reporting of employment activities and successful outcomes of audits.
5. Participates in departmental activities including performance and process improvement.
6. Other duties as required.
Other information:
Technical Expertise
1. Experience in full lifecycle recruiting is required.
2. Experience in applicable State and Federal employment laws is required.
3. Experience in working with all levels within an organization is required.
4. Experience in medium to large sized organizations is preferred.
5. Experience in healthcare is preferred.
6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. ATS is preferred.
Education and Experience
1. Education: Bachelor's degree in Human Resources or related field is required.
2. Certification: HR certification [PHR, SHRM-CP, CEBS, CCP, etc.] is preferred.
3. Years of relevant experience: 3 years is required.
4. Years of experience supervising: None.
Full Time
FTE: 1.000000
Status: Remote
Regional Operations Supervisor
Santa Rosa, CA jobs
Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible.
Shared Imaging is looking for a Full Time Regional Operations Supervisor in Northern California (Bay Area).
The ideal candidate must possess:
Effective organizational and interpersonal skills, ability to communicate and manage at all levels of the organization.
Strong problem solving and critical thinking skills.
Formal process and quality management training such as lean six sigma.
A solid understanding of P&L reports and the drivers behind profitability.
A positive track record of B2B customer engagement and management, preferably with healthcare providers.
Experience creating and cultivating engaged, self-directed teams.
Above average skill-level with Microsoft Word, Excel and PowerPoint
Education, Experience and Travel
Bachelor's degree minimum
Knowledge of the US healthcare industry, diagnostic imaging trends and technology, along with imaging safety knowledge
Graduate of an approved radiology technology program and is registered by ARRT, NMTCB, or ARMRIT required. Licensure from the state of California is preferred.
Minimum of 2-3 years as a technologist required. MRI experience preferred.
Imaging Management experience required (Supervisor, Manager or Director, 2-5 years preferred).
Work from home, with overnight travel (5-7 nights/month).
Must be willing to travel the following areas: San Francisco, San Rafael, Vallejo, Roseville, Walnut Creek and San Jose.
Must reside within the Northern California area: Bay area or other surrounding areas
We value our employees, and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work!
Health, dental, and vision insurance
Company paid dental (with applicable health plans)
401k matching
Employee Assistance Program
Company sponsored and voluntary supplemental life insurance
Voluntary short term / long term disability options
Flex PTO & paid holidays
Company swag
Health club reimbursement
Wellness program with generous incentives
Employee recognition programs
Referral bonus program
Job training, professional development, & continued education
The annual salary range for this role is $145,000 - $155,000/year, with a variable bonus, based on performance. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. This position is also eligible for a performance-based merit increase annually. Candidates will be assessed and provided offers against the minimum qualifications for this role and their individual experience. This role will also include an annual bonus that is paid biannually, with a car allowance, milage reimbursement, and stipend for home internet.
We require that all Shared Imaging LLC employees have a completed background check and drug screen on file.
Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.
Intellectual Property Counsel
Palo Alto, CA jobs
Intellectual Property Counsel page is loaded## Intellectual Property Counsellocations: Palo Alto, CA: San Diego, CAtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-100224**Company Description**Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visitand follow the company on,and.## **Job Description**## ## Guardant Health, Inc. is seeking an experienced and motivated Intellectual Property Counsel to join its IP Team. As a member of the IP Team, you will be responsible for providing guidance on a wide range of IP legal matters related to the cancer diagnostics field. You will combine your legal and technical knowledge to implement and execute the company's IP strategy for Guardant's growing patent portfolio. The technology you will be exposed to is critical to Guardant's mission of improving the lives of cancer patients.## ## **Essential Duties and Responsibilities:*** ## Continue to build and manage a global patent portfolio, including preparing and prosecuting patent applications, identifying strategic areas for patenting, harvesting patentable inventions, and evaluating the patentability of invention submissions;* ## Collaborate with other members of the IP Team to develop and advise on global patent and IP strategy;* ## Perform infringement and validity analyses and evaluate risk mitigation strategies;* ## Develop relationships with, counsel and educate scientists and other employees on patent-related matters;* ## Partner with relevant stakeholders across the company to provide strategic IP counseling with respect to research and product development;* ## Oversee and coordinate with outside counsel as necessary with respect to IP protection;## ## **Qualifications:*** ## Juris Doctorate from a nationally accredited law school;* ## Registration with the USPTO and a member of a state bar;* ## Advanced degree in Molecular Biology, Bioinformatics, Computational Biology; Cancer Genomics, Genetics, Statistics or similar field preferred;* ## 5+ years of relevant patent prosecution experience at a law firm or in-house position;* ## Experience with drafting, prosecuting, and reviewing invention disclosures and patent applications focused on methods for analyzing genomic data from diagnostic next-generation sequencing (NGS) assays;* ## Familiarity with library preparation methods used to generate NGS data, including targeted sequencing, whole-genome sequencing, methylation sequencing, or RNA-seq;* ## Understanding of algorithms and tools used in cancer genomics (e.g., sequence alignment, variant calling);* ## Excellent communicator, project manager, and team player;* ## Familiar with AI patent tools for searching, drafting, and landscape analysis;* ## Strong interpersonal skills and be willing to work closely with scientists, managers, and employee teams;* ## Adaptable, flexible, and creative in a rapidly changing environment.**Hybrid Work Model:****This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.** The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.Primary Location: Palo Alto, CAPrimary Location Base Pay Range: $190,600 - $262,000Other US Location(s) Base Pay Range: $162,000 - $222,700If the role is performed in Colorado, the pay range for this job is: $171,500 - $235,800*Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.**Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to *******************************A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).**Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.**All your information will be kept confidential according to EEO guidelines.* **To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our**.***Please visit our career page at:*
#J-18808-Ljbffr
Director, Government and External Relations
Remote
This is a remote opportunity based in Columbia, SC, to work at the statehouse. This position supports both our Greenville, SC, market and Roper St. Francis Healthcare in Charleston, SC. Travel will be expected to both of those locations.
Summary of Primary Function/General Purpose of Position
The Director of Government and External Relations will manage successful statewide relations at all levels of government and among community leaders, state trade associations and other external constituents of importance to implement the state and federal public policy and advocacy agenda of Bon Secours Mercy Health (BSMH) within the State of South Carolina. The Director will report to the System Chief Advocacy & Government Relations Officer while supporting the priorities of internal CEOs in Greenville and in Charleston to effectively advocate and manage external relations with statewide influence. In addition, engaging internal subject matter experts across the spectrum of BSMH is essential. This will ensure an evidence-based approach to developing legislative, regulatory and community solutions on matters such as public program funding for patient care and workforce development affecting clinical operations and external relations priorities across the State of South Carolina.
Essential Job Functions
Support system-wide legislative, regulatory and advocacy priorities in the State of South Carolina through effective internal and external relations management, including, but not limited to community leaders, trade associations, and government officials. The Director will serve on the Advocacy & Government Relations Committee and Government Reimbursement Council at the system level while developing a strategic statewide vision to achieve goals and objectives that are reflective of the communities we serve and support the current and future needs of BSMH throughout the State of South Carolina.
Manage government relations/advocacy agenda on a statewide basis as directed and ensure implementation of system and local priorities in Greenville and in Charleston with internal key stakeholders.
Foster and influence relationships throughout the state and in concert with internal regional stakeholders that result in favorable legislative & regulatory outcomes and build strategic alliances to augment external reputational management and system growth.
Enhance Bon Secours Mercy Health's public reputation as a relied upon and trusted resource by identifying public and private sector community-based interfaces and partnerships throughout our service areas.
Provide legislative, regulatory and health industry intelligence to inform strategic impact analyses in concert with internal content experts that lead to politically viable solutions for the future success of our health system.
Identify opportunities to coordinate appropriate Advocacy interface with internal Mission, Foundation, Community Health and Marketing/Communication leader(s) in regional coalitions and partnerships, and to assure adequate representation of the ministry on related issues in the communities we serve.
Create effective grass-tops and grassroots support and mobilization, and strong trade association and business organization relations with an emphasis on those organizations where BSMH personnel serve in a board or committee capacity.
Identify opportunities to organize grass-tops network and mobilize internal grassroots support for legislative and advocacy issues when appropriate.
Champion internal process to develop action plan for executive and clinician engagement on government matters, as well as governmental, industry trade / business organization, and community boards of interest.
Partner with internal Foundation personnel to identify local, state and federal grant opportunities to address various community health needs.
Lead and manage local market / regional Advocacy outreach in Greenville and in Charleston through education and lobbying strategies with designated internal personnel to realize a positive impact and favorable outcome for legislative & regulatory policy issues and external relations more broadly.
Maintain registration as a state lobbyist on behalf of BSMH and ensure compliance of all related reporting requirements.
Employment Qualifications
Required Minimum Education: Bachelor's Degree in Political Science, Public Policy, Public Administration, Journalism or related degree
Preferred Education: Master's Degree
Minimum Years and Type of Experience: 5-7 years in an external relations capacity
Other Knowledge, Skills and Abilities Required: Effective communicator with excellent interpersonal relationship skills, understanding of government, and strategic agility to collaborate in a complex organization
Other Knowledge, Skills and Abilities Preferred: Analytical and business acumen (healthcare experience a plus), and adaptable to change
Interventional Radiologist
Apple Valley, CA jobs
Providence St. Mary High Desert Medical Group has an excellent opportunity for an Interventional Radiologist seeking equity potential with an opportunity to split profits for candidates interested in starting an independent radiology group in partnership with Providence. The ideal candidate for this position will be an innovative and forward-thinking leader who will play a pivotal role in establishing and growing the Interventional Radiology program. This individual will contribute to the advancement of our medical offerings while ensuring the highest standards of patient care.
We invite you to be part of our exciting new journey in establishing a comprehensive Interventional Radiology Service Line while enjoying, work life balance, a full suite of benefits and an attractive compensation package ranging from $445,805 and $694,569 annually PLUS bonus potential.
Position Details:
Hybrid position allowing for a balance of in-hospital and remote work
Work with physician and administrative leaders to develop and implement the Radiology program, including setting up protocols, procedures, and best practices
Collaborative work environment where we welcome your ideas, expertise and passion
Perform a wide range of interventional radiology procedures including but not limited to angiography, stenting, embolization, biopsy, and drainage
Interpret diagnostic imaging studies such as CT scans, MRI, and ultrasound to guide procedures
Collaborate with referring physicians to determine appropriate treatment plans for patients
Provide pre-procedure consultations and post-procedure follow-up care
Stay current with advancements in the field of interventional radiology and participate in continuous professional development
Supportive and collaborative work environment
EPIC EHR, Fuji PACS and Powerscribe
Compensation & Benefits:
Compensation is between $445,805 and $694,569 per year
Equity potential after second year
Comprehensive benefits package including health, vision, dental, retirement, PTO and more
Generous relocation assistance
Continuing medical education (CME) allowance.
Eligible for Public Service Loan Forgiveness (PSLF)
The posted salary reflects the starting range of total compensation and may include productivity bonuses, incentives related to quality and performance, hospital/ED call stipends, extra shift incentives, and other forms of cash compensation as applicable to the position. In addition, providers typically receive a CME allowance and other benefits offered by their medical group employer. Please note that this salary range is provided in accordance with State law and is subject to variation due to the factors noted above.
Qualifications & Requirements:
Must be a board-certified Interventional Radiologist (MD/DO)
Be licensed in the State of California prior to start date
Ideal candidate will be an innovative leader eager to establish and grow the Interventional Radiology program
Where You'll Work
St. Mary Medical Center is a 212-bed acute care hospital serving the communities of Southern California's high desert region. The 300 providers on staff are dedicated to patient safety above all and have earned St. Mary Medical Center a Labor and Delivery Excellence Award from Healthgrades for providing superior care to women during and after childbirth. St. Mary offers an array of services from wellness and prevention programs, to state-of-the-art diagnostic, medical and surgical procedures.
Where You'll Live
Apple Valley is on the southern edge of the Mojave Desert in California's San Bernardino County, 95 miles northeast of Los Angeles. Its schools are excellent, and it's within easy driving distance of popular destinations such as Balboa Island and Big Bear Mountain Resort. With little snowfall and sunny days, Apple Valley offers blue skies, exquisite sunsets and stunning landscapes.
Who You'll Work For
Providence is a nationally recognized, comprehensive healthcare organization spanning seven states with a universal mission - to provide compassionate care to all who need its services, especially the poor and vulnerable. Its 122,000-plus caregivers/employees (including 34,000 physicians) serve in 51 hospitals, more than 1,000 clinics and a comprehensive range of health and social services. Providence: One name, one family, one extraordinary health system.
Check out our benefits page for more information.
Equal Opportunity Employer including disability/veteran
Job ID Number: 26802
Clinical Program Manager RN * Hybrid*
Hillsboro, OR jobs
Clinical Program Manager RN
Hybrid.
Candidates residing in the areas of Portland, OR, Spokane, WA or Lubbock, TX are encouraged to apply.
In collaboration with the Division Director, the Clinical Practice Manager RN supports nursing practice, quality initiatives, and clinical improvement efforts across the division. This role is responsible for leading teams in developing and implementing evidence-based nursing and clinical practices, utilizing established standards, research findings, and quality improvement principles.
Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
Bachelor's Degree: Nursing
Master's Degree: Nursing (Practice or Education)
5 years - Nursing experience in an acute care setting.
3 years - Clinical practice development, quality, or education experience.
active RN License for WA, OR or TX
Preferred Qualifications:
Ph.D.: Nursing or DNP (Doctor of Nursing Practice)
Salary Range by Location:
Oregon: Portland Service Area: Min: $59.39, Max: $93.75
Texas: Min: $45.30, Max: $71.51
Washington: Eastern: Min: $52.85, Max: $83.42
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 403508
Company: Providence Jobs
Job Category: Clinical Administration
Job Function: Clinical Support
Job Schedule: Full time
Job Shift: Day
Career Track: Nursing
Department: 4007 SS CNTRL DIV EDU ADMIN
Address: OR Portland 4400 NE Halsey St
Work Location: Providence Health Plaza (HR) Bldg 1-Portland
Workplace Type: Hybrid
Pay Range: $see posting - $see posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
PandoLogic. Category:Healthcare, Keywords:Healthcare Program Manager, Location:Hillsboro, OR-97129
Field Inspector, Telecom Construction
Columbus, OH jobs
Job DescriptionFIELD INSPECTOR Department: Operations Reports To: Director of Operations The Field Inspector is responsible for spending about 75% of the time in the field to represent the company on site before, during, and at the close out of fiber optic construction projects with construction contractors and permit jurisdictions. Most projects are within 45 minutes drive of Columbus, OH, while occasional travel for up to one week to other regions is required. Being closely familiar with company construction and documentation standards, permit applications and stipulations, and construction methods, the Field Inspector will educate, reinforce, and document quality fiber optic construction. About 25% of the time will be spent preparing presentations on project schedule and status, reviewing submitted construction logs and photos, and reconciling invoices and inventory against reported amounts.
RESPONSIBILITIES
Become familiar with company construction standards, contract terms, mapping systems, and project details
Educate construction contractors and right of way stakeholders on project requirements
Monitor construction methods and progress and make daily reports and map updates as required
Demonstrate adherence to all applicable laws and safety standards and educate and reinforce the same with construction contractors
Represent the company with the utmost professionalism and mission focus
Prepare and present project schedules, materials inventories, budget forecasts, and other reports as required
REQUIRED QUALIFICATIONS
3 years experience in underground fiber optic construction
2 years experience in construction management
2 years experience in construction project management
Proficiency in reading and interpreting construction documents including engineering drawings, blueprints, splicing diagrams, and project maps
Demonstrated functional knowledge of Outside Plant (OSP) design principles and construction methods for underground fiber optic networks
Valid Driver's License and clean driving record for frequent travel to job sites
Exceptional attention to detail and problem-solving skills to accurately document and resolve construction defects or deviations
Proven ability to communicate effectively and professionally with contractors, permit jurisdictions, and internal teams
PREFERRED QUALIFICATIONS
Associate's or Bachelor's degree in Construction Management, Telecommunications, Civil Engineering, or a related technical field
Directional drill operator certification, past or present (Vermeer HDD Circuit I, Ditch Witch Certified, or similar)
OSHA 10-Hour or OSHA 30-Hour Construction Safety Certification
Practical experience with fiber optic testing equipment, specifically Optical Time Domain Reflectometers (OTDR) and fiber power meters
Proficiency with word processing and spreadsheet software (Microsoft Word and Excel or similar)
Familiarity with Geographic Information Systems (GIS) software (e.g., ArcGIS, Google Earth, 3GIS) or other OSP management tools for mapping and documentation
Experience with material inventory tracking and invoice reconciliation against field production
JOB DETAILS AND PHYSICAL REQUIREMENTS
This role requires up to 25% travel outside of local project travel, which is 75% of the role.
Must be authorized to work in the United States.
This is a staff position.
This is an Exempt position.
This is a Full-Time position.
This is a Remote position.
The schedule for this position is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role.
This position required the ability to safely and effectively work in active construction zones, which includes navigating uneven terrain, working near heavy equipment, and maintaining a safe presence adjacent to active vehicular roadways and traffic control measures.
This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
COMPENSATION AND BENEFITS
Base compensation and target annual bonus provided.
Paid life insurance, short-term disability insurance, paid medical plans, PTO, holidays.
Dental and vision options.
401(k) with match.
ABOUT VERO
Vero was founded in 2017 with a focus on bridging the digital divide by serving schools and libraries in unserved and underserved areas. We have also established a fiber to the premises business that directly serves residential and small business customers in underserved regions. In addition, we now serve a small subset of large business and wholesale customers - which we typically use as a springboard for our consumer focused services for underserved communities. Our management team brings decades of experience in building and operating fiber networks for various customer segments, including residential, business, and wholesale clients.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: ****************
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
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Senior Counsel - Healthcare IT and AI Technology Contracts
Medina, OH jobs
Full-Time, 40 hours/week
Monday - Friday 8 am - 5 pm
Onsite
The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer.
Responsibilities:
Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools.
Draft, review, and negotiate a broad array of information technology contracts-such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions.
Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers.
Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices.
Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs.
Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed.
Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape.
Identify and assess legal, operational, and compliance risks in IT contract.
Other duties as assigned.
Other information:
Technical Expertise
Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation.
Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators.
Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments.
Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation.
Education and Experience
Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date.
Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required.
Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT).
Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking.
Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams.
Full Time
FTE: 1.000000
Status: Onsite
Physician / Radiology / California / Permanent / Teleradiology Physician
Los Angeles, CA jobs
Job Description & Requirements Teleradiology Physician StartDate: 2/3/2026 Pay Rate: $300000.00 - $750000.00 A Nationally Ranked Medical Center in California Seeks a Teleradiologist | Choose Your Ideal Work Model | Earn Extra Income | Live Anywhere in America Work as a radiologist from anywhere in America. A nationally ranked medical center in California seeks a Teleradiologist for a 100% remote opportunity.
OSP Technician with CDL
Kalispell, MT jobs
OSP Technician Department: Outside Plant Reports To: OSP Project Manager We are seeking a skilled OSP Technician with a valid CDL to support the installation, maintenance, and troubleshooting of fiber optic infrastructure in the field. This role requires hands-on work with aerial and underground plant, as well as operating construction vehicles and equipment. The ideal candidate is experienced in telecom construction, committed to safety, and comfortable working in various outdoor environments.
RESPONSIBILITIES
Install, splice, and test fiber optic cables in both aerial and underground settings
Operate and maintain construction vehicles including bucket trucks, trailers, and utility trucks
Locate existing utilities and ensure safe digging practices
Read and interpret construction prints, route maps, and work orders
Perform site prep, conduit installation, handhole placement, and pole transfers
Identify and troubleshoot signal loss, fiber breaks, or network damage
Adhere to all safety procedures and regulatory requirements (OSHA, DOT, etc.)
Complete daily reports and communicate job status to supervisors or project managers
Ensure all tools and equipment are maintained and used properly
CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.
REQUIRED QUALIFICATIONS
3+ years of experience in outside plant or telecom construction
Valid Class A or B Commercial Driver's License (CDL) with a clean driving record
Experience operating bucket trucks, trailers, and other heavy equipment
Proficient in fiber splicing, testing (OTDR, power meter), and repair
Comfortable working at heights and in confined spaces
Strong understanding of safety standards (fall protection, traffic control, trench safety)
Ability to travel to various job sites as needed
Valid driver's license (CDL preferred)
JOB DETAILS AND PHYSICAL REQUIREMENTS
This role requires extensive travel with the ability to travel to various locations to perform job duties. Travel schedules may be predictable, or variable depending on the needs of the project and may take short trips, longer trips, or extended stays depending on the needs of the project. A company vehicle is provided.
Ability to lift and carry up to 75 lbs on a regular basis
Ability to walk, bend, kneel, crouch, or stand for extended periods
Willingness to work at heights, on ladders, in bucket trucks, or on poles
Comfortable working in confined spaces such as handholes or manholes
Ability to operate and safely handle power tools and heavy equipment
Tolerance for working in various weather conditions (heat, cold, rain, wind)
Capable of extended travel to remote job sites as needed
Ability to wear and operate in required PPE, including hard hat, safety glasses, high-visibility vest, gloves, and fall protection gear
This position requires the ability to crouch and stand in undefined positions in narrow spaces to operate machinery or manufacturing machines.
COMPENSATION & BENEFITS
Base pay is paid an hourly rate. The hourly range for this position is $27-38 depending on experience.
Paid Life Insurance, medical plans, PTO, holidays.
Dental and vision options.
401(k) with match.
ABOUT VERO
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: ****************
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.Pre-Employment Screening Requirement for this Safety Sensitive Role
At Vero Networks, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment are contingent upon candidates successfully completing a pre-employment drug screen in compliance with our company policy.
Drug Screen Requirement Details:
As a part of the hiring process for this position, you will be required to:
Accept a Conditional Offer of Employment.
Successfully Pass a Post-Offer, Pre-Employment Drug Test before your official start date.
This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety.
Important Policy Notes:
Substances Tested: The screening will test for a range of substances and their metabolites, including (but not limited to) Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens.
Safety-Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety-Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post-Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post-Accident and Random Testing.
Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards.
CORE COMPETENCY DEFINITIONS
Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.
Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
Auto-ApplyOutside Plant Engineer
Denver, CO jobs
Outside Plant Engineer - Fiber To The Home Department: Outside Plant Engineering Reports To: Director of Fiber Engineering We are looking for an Outside Plant (OSP) Engineer to support the planning, design, and engineering of Fiber-To-The-Home (FTTH) networks across multiple markets. This role requires strong technical proficiency in GIS, CAD, aerial make-ready engineering, and pole loading analysis, as well as a solid understanding of underground and aerial construction methods, permitting processes, and regulatory requirements. The ideal candidate is detail-oriented, analytical, and capable of producing construction-ready engineering packages while collaborating with internal teams, construction partners, and external vendors.
RESPONSIBILITIES
FTTH Network Design & Engineering
Develop comprehensive FTTH network designs, including feeder, distribution, and drop routes using GIS and CAD platforms.
Prepare high-level (HLD), low-level (LLD), and construction-ready engineering packages.
Perform fiber routing, cable sizing, splice planning, and optimization based on field conditions, cost, and constructability.
GIS & CAD Engineering
Create and maintain GIS-based design datasets using platforms such as ESRI ArcGIS or QGIS.
Draft construction drawings, plan & profile sheets, and detailed design exhibits using AutoCAD, Civil 3D, or equivalent CAD software.
Ensure accuracy between GIS source data and CAD deliverables through established QC workflows.
Aerial Engineering & Make-Ready Analysis
Conduct aerial route assessments, pole audits, and attachment feasibility evaluations.
Identify make-ready requirements for utility poles and related infrastructure.
Collaborate with utilities, contractors, and field teams to resolve conflicts and discrepancies.
Pole Loading & Structural Analysis
Perform pole loading analysis using tools such as O-Calc Pro, SpidaCalc, or Katapult.
Assess pole capacity, clearance compliance, and NESC/GO95/utility-specific requirements.
Prepare and submit complete pole loading packages and justification reports.
Permitting & Regulatory Compliance
Prepare and submit permit packages for aerial, underground, DOT, railroad, and municipal agencies.
Ensure compliance with local, state, and federal regulations, including NESC standards.
Respond to comments, revisions, or requests from permitting authorities.
Cross-Functional Collaboration
Coordinate design and permitting activities with construction teams, project managers, field survey crews, and external engineering vendors.
Provide engineering support during construction to resolve field changes or design conflicts.
Participate in design review meetings and contribute to continuous process improvement.
Quality Control & Documentation
Perform QA/QC reviews of internal and vendor deliverables.
Maintain accurate design records, engineering logs, markups, and as-built documentation.
Adhere to company engineering standards, templates, and workflows.
REQUIRED QUALIFICATIONS
3+ years of experience in OSP fiber engineering, FTTH network design, or utility telecom engineering
Hands-on experience with proficiency in GIS software (ArcGIS, QGIS) and CAD platforms (AutoCAD, Civil 3D)
Strong competency in aerial engineering, including make-ready assessments and NESC compliance
Experience with pole loading analysis tools (O-Calc, SpidaCalc, Katapult, or similar)
Knowledge of FTTH architectures, fiber construction methods, and typical OSP materials
Understanding of permitting requirements (DOT, railroad, pole attachment, municipal)
Ability to interpret ROW plats, utility maps, construction drawings, and survey data
Strong attention to detail, organizational skills, and ability to manage multiple tasks in parallel
Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
Bachelor's degree in Engineering, Geography, GIS, Telecommunications, or related field.
Experience with field survey systems (IKE, Katapult, Trimble, LiDAR)
Familiarity with utility coordination, traffic control plans, environmental permitting, and easement review
Experience designing in rural, suburban, and urban environments
Prior involvement with vendor management or QA/QC of outsourced engineering deliverables
JOB DETAILS AND PHYSICAL REQUIREMENTS
This role requires occasional travel up to 10% of the time for activities such as training, field validation, or vendor coordination.
Must be authorized to work in the United States without employer sponsorship.
This is a staff position.
This is an Exempt position.
This is a Full-Time position.
This is a Remote position.
The schedule for this position is Monday through Friday during standard business hours (but the need to be flexible for cross-functional collaboration across time zones).
This position requires the ability to work at a desk for extended periods of time, using a computer and other office equipment.
This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
COMPENSATION AND BENEFITS
Base pay is paid at an annual salary rate. The range for this position is $60,000 to $90,000 depending on experience.
This position has the potential for a discretionary annual bonus of 5%.
Paid Life Insurance, medical plans, PTO, holidays.
Dental and vision options.
401(k) with match.
ABOUT VERO
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: ****************
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
Auto-ApplyService Delivery Coordinator
Colorado jobs
Service Deliver Coordinator - Remote Department: Service Delivery Reports to: Service Delivery Supervisor The Service Delivery Coordinator is responsible for managing the end-to-end coordination of customer orders, from onboarding through installation. This role involves frequent interaction with customers, internal teams, and contractors to ensure timely and accurate service delivery. The ideal candidate will be detail-oriented, organized, and capable of working independently in a remote environment while maintaining high standards of quality and customer satisfaction.
RESPONSIBILITIES
Responsible for onboarding customer orders through scheduling, installation, and completion.
Responsible for both inbound and outbound consistent customer interactions using phone, SMS, and email related to scheduling installs.
Coordinates the creation of work schedules and maintains active work planning through use of company systems and related work tracking methods.
Navigate through multiple systems to track and monitor orders.
Interface with various levels of internal departments, Contractors and other functional groups to ensure orders flow appropriately.
Project coordination with different levels of management.
Regular, consistent, and punctual attendance. Must be able to work variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned by Management.
CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Customer Service Excellence, Quality of work, and Results-Orientation.
REQUIRED QUALIFICATIONS
2 years Customer service or equivalent experience in related field.
2 years in Telecommunications
Strong Communication and Organizational Skills
Ability to multitask a high level
Ability to stay focused, be self-motivated and driven
Ability to work independently without constant supervision
The primary responsibility is to complete assigned tasks and projects effectively and within deadlines, maintaining the same quality standards as if they were working in an office.
Remote workers must ensure they meet or exceed productivity expectations while balancing the potential challenges of working from home, such as personal distractions or technical issues.
JOB DETAILS AND PHYSICAL REQUIREMENTS
Full-time, remote position with required hours: 8am-5pm (MST) equivalent to 7am-4pm (Pacific) or 9am - 6pm (CDT) Required to work Monday - Friday with some Saturdays
Responsible for coordinating customer orders from onboarding through installation
Engage in consistent inbound and outbound communication via phone, SMS, and email
Coordinate scheduling and installation activities with internal teams and external contractors
Utilize multiple systems to track, update, and manage order workflows and service status
Collaborate cross-functionally to ensure orders progress smoothly and meet customer expectations
Ensure all assigned tasks and projects are completed accurately, on time, and in line with company standards
Work independently with minimal supervision in a fully remote environment
Adhere to productivity, quality, and attendance standards
Must be able to sit for extended periods while using a computer and telephone
Prolonged periods of viewing a computer screen and working in a virtual environment
Must have a quiet, dedicated home workspace free from distractions and suitable for confidential customer interactions
Ability to operate standard office equipment, including a computer, headset, and phone system
Reliable high-speed internet connection and power source required to perform job duties remotely
COMPENSATION & BENEFITS
Base pay is paid at an hourly rate. The hourly range for this position is $21.00 to $26.00 depending on experience.
Paid Life Insurance, medical plans, PTO, holidays.
Dental and vision options.
401(k) with match.
ABOUT VERO
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: ****************
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
CORE COMPETENCY DEFINITIONS
Customer Service Excellence: Employees provide responsive, clear, and professional communication to customers across multiple channels to ensure a seamless order experience from onboarding through installation.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and are able to apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.
Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
Auto-ApplySenior Network Engineer
Denver, CO jobs
Department: Network Engineering Reports To: EVP of Engineering WHY JOIN US
Be part of a fast-growing, mission-driven company bringing world-class fiber connectivity to underserved communities.
Work in a collaborative, innovative, and customer-focused culture.
Direct impact on the design and reliability of the network that powers our customers' lives.
POSITION SUMMARY
We are seeking a highly skilled and motivated Senior Network Engineer to play a key role in the design, implementation, and ongoing optimization of our Fiber-to-the-Home (FTTH) network. This role is critical to ensuring the reliability, scalability, and performance of our growing broadband infrastructure.
As a senior member of the engineering team, you will lead complex network design initiatives, mentor junior engineers and support staff, and serve as an escalation point for advanced troubleshooting. You will work closely with cross-functional teams to support operational excellence and deliver a world-class broadband experience to our customers.
RESPONSIBILITIES
Network Design & Implementation
Design, implement, and maintain robust, scalable network infrastructure to support residential and small business FTTH services.
Develop and deploy configurations for routers, switches, servers, firewalls, and other core network equipment.
Collaborate with OSP, Field Operations, and NOC teams to ensure network readiness, capacity planning, and efficient service delivery.
Evaluate and integrate new technologies and architectures that enhance network performance and cost efficiency.
Operations & Maintenance
Monitor network performance and proactively identify, troubleshoot, and resolve network issues to maintain optimal uptime.
Lead root cause analysis and post-incident reviews for critical network events.
Maintain complete and accurate technical documentation for network configurations, diagrams, and standard operating procedures.
Oversee automation efforts to streamline network management and improve response times.
Security & Compliance
Implement and enforce network security measures, including access control, authentication, and traffic segmentation.
Develop and test disaster recovery and business continuity procedures.
Ensure compliance with regulatory and internal standards related to data integrity and network security.
Leadership & Mentorship
Serve as a technical mentor and subject matter expert for the network engineering and NOC teams.
Support training and development of junior engineers and technicians.
Provide input into strategic network planning and assist leadership with long-term technology roadmaps.
Partner with vendor representatives and consultants to manage escalations and optimize vendor support relationships.
Continuous Improvement
Identify opportunities for improvement in network design, automation, and operational processes.
Recommend and test new tools or methodologies to enhance network observability and performance.
Contribute to strategic initiatives that enable network scalability, cost efficiency, and enhanced customer experience.
REQUIRED QUALIFICATIONS
5+ years of experience as a Senior Network Engineer, Network Administrator, or similar role in a service provider or broadband environment.
Professional certifications such as CCNP, CCDP or equivalent.
In-depth knowledge of TCP/IP, BGP, OSPF, and other core routing and switching protocols.
Experience with network operating systems (e.g., JUNOS, Cisco IOS).
Familiarity with network monitoring and diagnostic tools (e.g., LibreNMS network tools).
Solid understanding of network security principles and access control frameworks.
Demonstrated problem-solving and analytical abilities with a proactive and ownership-driven mindset.
Excellent organizational, documentation, and communication skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
JOB DETAILS AND PHYSICAL REQUIREMENTS
This role requires occasional travel up to 10% of the time for activities such as out-of-town meetings, training, or project activities.
Must be authorized to work in the United States.
Ability to pass a standard background check.
This is a staff position with mentorship requirements.
This is an Exempt position.
This is a Full-Time position.
This is a Remote position.
The schedule for this position is Monday through Friday with night or weekend availability as needed to fulfill the core duties of the role, including to fulfill an on-call rotation.
This position requires the ability to participate in an after-hours on-call rotation.
This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
COMPENSATION AND BENEFITS
Base pay is paid at an hourly rate/annual salary rate. The range for this position is $90,000 to $100,000 depending on experience.
Paid Life Insurance, medical plans, PTO, holidays.
Dental and vision options.
401(k) with match.
ABOUT VERO
Vero Fiber was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: ****************
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
Auto-ApplyProject Manager, Outside Plant
Denver, CO jobs
PROJECT MANAGER
Department: Operations
The Project Manager role is responsible for managing the end-to-end delivery of large-scale fiber optic construction projects across multiple markets. The position will oversee project timelines, budgets, permitting, vendor coordination, and customer communications to ensure successful fiber deployments that meet operational and financial targets. The ideal candidate brings experience in OSP fiber construction, organizational and communication skills, and the ability to manage complex projects with minimal oversight in a fast-paced, multi-stakeholder environment.
RESPONSIBILITIES
Identification of candidate OSP engineering/construction firms, managing bid/vendor selection process and contract negotiation
Tactical project management, including managing project schedules, running regular project calls and performing support project functions (such as securing bonds, internal signatures for permits, etc.)
Providing build cost estimates for sales team
Performing service delivery functions, including providing regular customer updates (written and/or oral), coordinating site access, and close out package preparation
Performing site walks with customers and vendors
Working with local/state/federal permitting agencies to secure timely permit approvals
Providing direction and coordination of project environmental requirements, tasks, and activities
Managing environmental engineering vendors and related subcontractors as they secure related permitting
Documenting splicing requirements and maintaining fiber engineering documentation
Specifying and procuring optics components for contractor installation
Maintaining up-to-date network maps in Vero's proprietary geospatial project management platform, including in-flight design changes and final as-built routes
Providing accurate network maps to state 811 agencies and Vero Networks NOC
Managing network maintenance and relocation projects (including emergency maintenance)
REQUIRED QUALIFICATIONS
2+ years of experience in project management, fiber network engineering, or telecom infrastructure deployment
Ability to develop and manage detailed project schedules, budgets, and scopes of work
Analytical and organizational skills, with attention to detail and ability to manage multiple projects simultaneously
Vendor management and communication skills
Proficiency in Microsoft Office and Google Workspace
PREFERRED QUALIFICATIONS
Bachelor's degree in Construction Management, Engineering, Telecommunications, or a related field
Thorough understanding of fiber network cost structure and ability to identify and achieve costs savings during project execution
Understanding of fiber engineering and documentation standards and principles
Proficiency using mapping tools (e.g., Google Earth or similar GIS platforms)
Familiarity with environmental permitting processes and regulations
Experience using or managing data in proprietary geospatial or project management platforms
Working knowledge of fiber optic equipment, network architecture, and splicing documentation
Experience supporting state 811 programs, NOC coordination, and network maintenance or relocation efforts
JOB DETAILS AND PHYSICAL REQUIREMENTS
This role requires occasional travel up to 10% of the time for activities such as out-of-town meetings, training, or outreach activities.
Must be authorized to work in the United States.
This is a staff position.
This is an Exempt position.
This is a Full-Time position.
This is a Remote position.
The schedule for this position is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role.
This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
COMPENSATION AND BENEFITS
Base pay is paid at an annual salary rate. The range for this position is $80,000 to $110,000 depending on experience.
Target annual bonus for this role is 10%.
Paid life insurance, short-term disability insurance, paid medical plans, PTO, holidays.
Dental and vision options.
401(k) with match.
ABOUT VERO
Vero was founded in 2017 with a focus on bridging the digital divide by serving schools and libraries in unserved and underserved areas. We have also established a fiber to the premises business that directly serves residential and small business customers in underserved regions. In addition, we now serve a small subset of large business and wholesale customers - which we typically use as a springboard for our consumer focused services for underserved communities. Our management team brings decades of experience in building and operating fiber networks for various customer segments, including residential, business, and wholesale clients.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: ****************
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
Auto-Apply