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Veterans contact representative skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical veterans contact representative skills. We ranked the top skills for veterans contact representatives based on the percentage of resumes they appeared on. For example, 26.9% of veterans contact representative resumes contained customer service as a skill. Continue reading to find out what skills a veterans contact representative needs to be successful in the workplace.

15 veterans contact representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how veterans contact representatives use customer service:

Provided superior customer service to Veteran Students and possesses the ability to work independently and with individuals from diverse backgrounds.
Provided customer service for military veterans seeking education assistance; conducted veteran file searches and updated/input demographic information as needed.

2. Transition Assistance

Here's how veterans contact representatives use transition assistance:

Worked primarily in the Family Support Center Transition Assistance Office and rotated to various locations around Vance AFB, i.e.
Aided in the transition process by providing transition assistance in terms of jobs, housing and resume writing.

3. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how veterans contact representatives use management system:

Input and managed case notes in the Case Management System (CMS) daily.
Ensured accuracy of the information entered into Client Management System (CMS).

4. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how veterans contact representatives use outbound calls:

Handled inbound and outbound calls with patients, clients, and or insurance.
Conducted outbound calls to prospective students interested in furthering education, and assisted in evaluating educational programs to meet future needs.

5. Student Veterans

Here's how veterans contact representatives use student veterans:

Advised the University administration on adopting and changing protocol for helping student veterans.
Bill, answering phone calls, filing and producing files for incoming student veterans.

6. Vocational Rehabilitation

Vocational rehabilitation stands for a set of services that aim to restore individuals with disabilities to their optimal mental, physical, vocational, economic, and social ability. Some of the programs include refresher courses, vocational assessment and evaluation, career counseling, on-the-job training, etc.

Here's how veterans contact representatives use vocational rehabilitation:

Maintained records, faxed documents, and contacted Vocational Rehabilitation and Employment counselors in regards to their clients.
Created and maintained current and historical database of all veterans receiving GI Bill / Vocational Rehabilitation benefits.

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7. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how veterans contact representatives use scheduling appointments:

Created interest through utilizing the company approved telephone script and scheduling appointments with prospective students and buying committee.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

8. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how veterans contact representatives use telephone calls:

Performed and completed tasks assigned by my supervisor while answering telephone calls from clients.
Answer telephone calls, schedule appointments, take messages, and manage voicemail system.

9. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how veterans contact representatives use community resources:

Develop partnership relationships with employers, Universities, Veteran service organizations and community resources.
Make referrals to appropriate community resources for medical care, legal aid, childcare, transportation etc.

10. Inbound Calls

Here's how veterans contact representatives use inbound calls:

Handled inbound calls for individuals looking for employment leads and individuals interested in furthering their education.
Answer inbound calls in a Call Center environment *Account Servicing *Provide claim specific information on unemployment application

11. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how veterans contact representatives use financial aid:

Guide students on issues such as course and school selection, progress toward graduation, financial aid, and career decisions.
Provided FAFSA training for Student Financial Aid Seminars at the College of Lake County.

12. PowerPoint

Here's how veterans contact representatives use powerpoint:

Organized and developed visual aid materials with Microsoft PowerPoint for training course materials.
Utilize Microsoft Office Products including MS Excel, MS Word, MS PowerPoint and MS Outlook to accomplish daily tasks.

13. Employment Services

Here's how veterans contact representatives use employment services:

Led the RE-Employment Services Program ushering close to 1000 claimants through orientation sessions and the re-employment process.
Complete in-depth intake interviews to refer veterans for employment services.

14. Military Veterans

Here's how veterans contact representatives use military veterans:

Helped create an organization dedicated to the reintegration and educational success of our nation's military veterans.
Contacted military veterans to provide them information to better understand their state and federal benefits.

15. VCT

Here's how veterans contact representatives use vct:

Developed the lesson plan and tools used for the VCT training.

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What skills help Veterans Contact Representatives find jobs?

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List of veterans contact representative skills to add to your resume

The most important skills for a veterans contact representative resume and required skills for a veterans contact representative to have include:

Customer Service
Transition Assistance
Management System
Outbound Calls
Student Veterans
Vocational Rehabilitation

Scheduling Appointments
Telephone Calls
Community Resources
Inbound Calls
Financial Aid
PowerPoint

Employment Services
Military Veterans
VCT
Employment Barriers
HR
Support Services

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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