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Working As a Veterinary Receptionist

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $25,000

    Average Salary

What Does A Veterinary Receptionist Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Veterinary Receptionist

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Veterinary Receptionist Career Paths

Veterinary Receptionist
VET Assistant Medical Assistant Patient Care Coordinator
Office Manager
5 Yearsyrs
VET Assistant Technician Team Leader
Account Manager
5 Yearsyrs
VET Assistant Technician Consultant
Business Manager
6 Yearsyrs
Veterinary Technician Technician Maintenance Supervisor
Facilities Manager
7 Yearsyrs
Veterinary Technician Laboratory Technician Team Leader
Operations Director
9 Yearsyrs
Veterinary Technician Laboratory Technician Shift Supervisor
Assistant General Manager
5 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Branch Manager
6 Yearsyrs
Office Assistant Executive Assistant Office Manager
Practice Manager
9 Yearsyrs
Office Assistant Administrator Office Manager
Business Office Manager
7 Yearsyrs
Medical Assistant Patient Care Coordinator Office Manager
Administrative Manager
6 Yearsyrs
Medical Assistant Patient Care Coordinator Assistant Manager
Center Manager
6 Yearsyrs
Service Representative Account Executive Owner
Co-Owner
6 Yearsyrs
Service Representative Account Executive Assistant Manager
Communications Manager
6 Yearsyrs
Service Representative Account Executive Operations Manager
Site Manager
7 Yearsyrs
Client Service Coordinator Executive Assistant Executive Assistant/Office Manager
Executive Assistant To Chief Executive Officer
6 Yearsyrs
Client Service Coordinator Coordinator Therapist
Patient Care Manager
5 Yearsyrs
Client Service Coordinator Coordinator Human Resources Generalist
Office Manager Of Human Resources
6 Yearsyrs
Personal Assistant Billing Specialist Medical Coder
Billing Manager
7 Yearsyrs
Personal Assistant Legal Secretary Business Owner
Entrepreneur
5 Yearsyrs
Personal Assistant Legal Secretary Assistant Office Manager
Billing Office Manager
6 Yearsyrs
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Average Length of Employment
Lead Receptionist 3.0 years
Nurse Receptionist 2.5 years
Legal Receptionist 2.1 years
Receptionist 2.0 years
Salon Receptionist 1.8 years
Desk Receptionist 1.6 years
Spa Receptionist 1.4 years
Top Careers Before Veterinary Receptionist
Receptionist 10.8%
Cashier 7.4%
Internship 3.5%
Server 3.4%
Volunteer 2.4%
Assistant 1.9%
Barista 1.7%
Top Careers After Veterinary Receptionist
Cashier 6.0%
Server 4.2%
Manager 2.1%
Internship 1.9%
Volunteer 1.8%

Do you work as a Veterinary Receptionist?

Top Skills for A Veterinary Receptionist

  1. Appointment Scheduling
  2. Phone Calls
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Handled phone inquiries, appointment scheduling, and initial check-in for all patients as well as grooming and boarding services.
  • Assist answering the phone, making phone calls, making appointments, handling paper work, and processing transactions smoothly.
  • Facilitate & provide exceptional customer service * Maintain accurate records * Maintain confidentiality * Daily accounting duties
  • Assisted Veterinarians and technicians in challenging patient care.
  • Fax requested Certification and Medical Records to requesting physicians and facilities for future appointments.

Veterinary Receptionist Demographics

Gender

Female

80.6%

Male

11.7%

Unknown

7.7%
Ethnicity

White

63.5%

Hispanic or Latino

15.9%

Black or African American

11.7%

Asian

5.6%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

77.8%

German

5.6%

French

5.6%

Portuguese

2.8%

Polish

2.8%

Korean

2.8%

Italian

2.8%
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Veterinary Receptionist Education

Schools

University of Phoenix

10.2%

University of Pennsylvania

8.3%

Michigan State University

5.6%

The Academy

5.6%

University of Connecticut

5.6%

The Community College of Baltimore County

5.6%

Cedar Valley College

5.6%

Colorado State University

5.6%

Orange Coast College

4.6%

Coastal Carolina University

4.6%

University of Central Florida

4.6%

Pierce College at Puyallup

4.6%

Valencia College

3.7%

Montgomery College

3.7%

Bel-Rea Institute of Animal Technology

3.7%

College of DuPage

3.7%

Houston Community College

3.7%

Santa Rosa Junior College

3.7%

George Mason University

3.7%

University of Houston

3.7%
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Majors

Medical Assisting Services

19.9%

Business

14.4%

Biology

7.7%

Health Care Administration

7.6%

Psychology

7.1%

Nursing

6.3%

Animal Science

5.7%

Liberal Arts

3.2%

Criminal Justice

3.2%

English

3.2%

General Studies

3.0%

Veterinary Medicine

2.7%

Communication

2.4%

Education

2.3%

Veterinary Science

2.1%

Health/Medical Preparatory Programs

2.0%

Cosmetology

2.0%

Medical Technician

2.0%

Zoology

1.7%

Graphic Design

1.7%
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Degrees

Other

35.9%

Bachelors

31.3%

Associate

17.9%

Certificate

7.7%

Masters

3.6%

Diploma

2.2%

License

1.1%

Doctorate

0.3%
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