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Become A Veterinary Receptionist

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Working As A Veterinary Receptionist

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $27,414

    Average Salary

What Does A Veterinary Receptionist Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Veterinary Receptionist

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Veterinary Receptionist jobs

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Average Length of Employment
Lead Receptionist 2.8 years
Nurse Receptionist 2.4 years
Receptionist 1.9 years
Legal Receptionist 1.9 years
Desk Receptionist 1.6 years
Top Employers Before
Cashier 4.9%
Server 3.1%
Internship 3.0%
Barista 2.6%
Volunteer 2.3%
Supervisor 1.8%
Top Employers After
Cashier 3.7%
Server 2.5%

Veterinary Receptionist Demographics

Gender

Female

94.2%

Male

5.0%

Unknown

0.8%
Ethnicity

White

82.2%

Hispanic or Latino

10.8%

Asian

5.2%

Unknown

1.2%

Black or African American

0.5%
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Languages Spoken

Spanish

77.8%

Portuguese

5.6%

Korean

5.6%

Italian

5.6%

French

5.6%
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Veterinary Receptionist Education

Schools

University of Connecticut

8.2%

George Mason University

6.6%

University of Phoenix

6.6%

Middlesex Community College - Middletown

4.9%

University of North Carolina at Greensboro

4.9%

Murray State University

4.9%

Michigan State University

4.9%

Auburn University

4.9%

Saddleback College

4.9%

Bel-Rea Institute of Animal Technology

4.9%

Humboldt State University

4.9%

Orange Coast College

4.9%

Santa Rosa Junior College

4.9%

University of Central Florida

4.9%

University of Houston

4.9%

The Community College of Baltimore County

4.9%

Northern Virginia Community College

4.9%

University of Idaho

3.3%

University of South Florida

3.3%

Ultimate Medical Academy - Clearwater

3.3%
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Majors

Medical Assisting Services

18.5%

Business

14.1%

Psychology

8.0%

Biology

6.4%

Health Care Administration

6.4%

Animal Science

5.8%

Nursing

5.1%

English

4.8%

Liberal Arts

3.8%

Criminal Justice

3.8%

General Studies

2.9%

Veterinary Medicine

2.9%

Education

2.6%

Communication

2.6%

Elementary Education

2.2%

Pharmacy

2.2%

Sociology

2.2%

Veterinary Science

1.9%

Nursing Assistants

1.9%

Medical Technician

1.9%
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Degrees

Other

35.9%

Bachelors

29.4%

Associate

18.3%

Certificate

8.7%

Masters

4.1%

Diploma

2.2%

License

0.8%

Doctorate

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Veterinary Receptionist

AppointmentSchedulingCustomerServiceTelephoneCallsElectronicMedicalRecordPhoneCallsMulti-LinePhoneSystemAvimarkExamRoomsReceptionAreaFillingPrescriptionsCreditCardTransactionsDataEntryCornerstoneFrontDeskGreetingClientsMedicalChartsFrontOfficeOfficeSuppliesPrescriptionRefillIntake

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Top Veterinary Receptionist Skills

  1. Appointment Scheduling
  2. Customer Service
  3. Telephone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Focused mainly on client care, appointment scheduling, emergency triage, etc.
  • Provided customer service: answering telephones, scheduling and confirming appointments;.
  • Greeted clients, answered telephone calls and coordinated appointments daily.
  • Maintain proper documentation in the electronic medical record.
  • Detailed note taking during meetings and regarding phone calls deemed important.

Top Veterinary Receptionist Employers

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