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Veterinary receptionist skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical veterinary receptionist skills. We ranked the top skills for veterinary receptionists based on the percentage of resumes they appeared on. For example, 28.8% of veterinary receptionist resumes contained pet as a skill. Continue reading to find out what skills a veterinary receptionist needs to be successful in the workplace.

15 veterinary receptionist skills for your resume and career

1. PET

Here's how veterinary receptionists use pet:
  • Check clients in and out, invoices and estimates, sell and order pet food, medications, and supplies.
  • Reconciled daily income reports, evaluated inventory stock levels, weekly reordering pet food, hospital supplies, and pharmaceuticals.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how veterinary receptionists use customer service:
  • Facilitate & provide exceptional customer service * Maintain accurate records * Maintain confidentiality * Daily accounting duties
  • Provided compassionate customer service with emergent medical conditions and end of life events.

3. Client Service

Here's how veterinary receptionists use client service:
  • Train all employees in client services procedures.
  • Worked as a full time client service specialist and receptionist for a thriving veterinary clinic.

4. Patients

Here's how veterinary receptionists use patients:
  • Determined severity of walk-in patients and arranged for technical staff to retrieve injured animals.
  • Interacted with patients and coordinating communication between doctors, assistants/technicians, and clients.

5. Processing Payments

Here's how veterinary receptionists use processing payments:
  • Check out clients by processing payments and schedule necessary follow up appointment and/or surgery.
  • Managed multiple phone lines, booking appointments, greeting clients, and processing payments.

6. Exam Rooms

An exam room in a hospital is a place where patients are examined by medical representatives. In several cases, the exam room distinguishes the doctor-patient relationship and is a critical component of the overall care process.

Here's how veterinary receptionists use exam rooms:
  • Maintain exam rooms for the veterinary technicians and veterinarian.
  • Created new client accounts, and charts, pulled vaccines, cleaned exam rooms, typed out labels and filled medication.

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7. Booking

Here's how veterinary receptionists use booking:
  • Executed and performed booking appointments for all senior Cosmetology and Barber students.
  • Use Spa Soft, answer phone calls and provide guest with information on services and follow up with booking appointments.

8. Medical Terminology

Here's how veterinary receptionists use medical terminology:
  • Have practical knowledge of animal (patient) treatment and knowledge of veterinary hospital medical terminology, surgery scheduling and procedures.
  • Required to be familiar with Veterinary and Medical terminology.- Provided education to owners regarding medications, procedures, and policies.

9. Compassion

Here's how veterinary receptionists use compassion:
  • Maintained compassion and professionalism during high-stress situations.
  • Assisted with X-rays Answered phones, made appts./surgeries Supplied care and compassion on a daily basis

10. Medical History

Here's how veterinary receptionists use medical history:
  • Maintain patient documents and medical history records with accuracy and confidentiality.
  • Update vaccine lot/serial information into patient's medical history.

11. Cornerstone

Here's how veterinary receptionists use cornerstone:
  • Performed administrative and receptionist duties including scheduling appointments on Cornerstone software.
  • Prepare and maintain medical records using Cornerstone database.

12. Animal Hospital

Here's how veterinary receptionists use animal hospital:
  • Assisted Veterinarian with operating procedures at the animal hospital.
  • Lead receptionist for an emergency medicine animal hospital.

13. Appointment Scheduling

Here's how veterinary receptionists use appointment scheduling:
  • Focused mainly on client care, appointment scheduling, emergency triage, etc.
  • Check in/out, appointment scheduling.

14. Front Desk

Here's how veterinary receptionists use front desk:
  • Front desk duties, assisted Veterinarian and Techs, prepared bank deposits which included bank runs.
  • Clean rooms, lobby, take out trash, keep front desk clean and organized.

15. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how veterinary receptionists use check-in:
  • Greeted and Check-in Customers Answered Multi-line phone system Scheduled Appointments Cashed Out Customers Filed documents and kept office generally organized
  • Established accurate accounts for each guest upon check-in according to their requirements and ensured guest paperwork or documentation was filed appropriately.
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List of veterinary receptionist skills to add to your resume

Veterinary receptionist skills

The most important skills for a veterinary receptionist resume and required skills for a veterinary receptionist to have include:

  • PET
  • Customer Service
  • Client Service
  • Patients
  • Processing Payments
  • Exam Rooms
  • Booking
  • Medical Terminology
  • Compassion
  • Medical History
  • Cornerstone
  • Animal Hospital
  • Appointment Scheduling
  • Front Desk
  • Check-In
  • Patient Care
  • Phone Calls
  • Greeting Clients
  • Telephone Calls
  • Client Education
  • Multi-Line Phone System
  • Veterinary Clinic
  • DVM
  • Medical Charts
  • Patient Charts
  • Patient History
  • Emergency Cases
  • Financial Transactions
  • Computer System
  • Surgical Procedures
  • Emergency Situations
  • Reminder Calls
  • Animal Handling
  • Medical Procedures
  • Care Credit
  • Client Appointments
  • Avimark
  • Patient Appointments
  • Client Inquiries
  • Office Equipment
  • Blood Draws
  • Word Processing
  • Credit Card Transactions
  • Medical Treatment
  • Direct Calls
  • Bank Deposits
  • IV
  • Computer Programs

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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