Vibe Credit Union jobs - 43 jobs

Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity . We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be i nclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Position Purpose This position works as part of the Business Intelligence (BI) Team that supports the Credit Union to utilize data for enhanced member service and decision making. The BI Analyst utilizes data visualization technology and innovation to assist business units with requests for data in the form of reports, dashboards, and analysis to support their business processes and initiatives. This role transforms data into information and knowledge that enables key business processes and strategic decisions while presenting insights to all levels of management. A BI analyst must have an eye for accuracy and desire to provide solutions to improve and maintain the quality of data while proactively recommending insights and turning that knowledge into a story to benefit members and enable better decision making. Essential Duties Uses data to identify trends, patterns, risks and opportunities that may impact the Credit Union and communicates findings to the appropriate business partner with Provides clear, insightful data analysis that tells a story and helps leaders make better decisions, using a variety of communication methods (Power BI, Excel, PowerPoint, ). Creates business intelligence dashboards with data visualizations and a focus on end-user experience that clearly outlines KPIs with visual graphics. Develops and presents standard reports and dashboards that include descriptive statistics, data visualizations, and text extracts that support strategic decision making and business processes to benefit members of the Credit Union. Analyzes how BI and data solutions can be applied to enhance member service, reduce cost, increase revenue, improve efficiency, and provide higher quality data and reporting across the Credit Union. Develops complex queries using SQL and BI data visualization Applies appropriate methodologies for collecting, analyzing and presenting data and information by making use of BI reporting tools (e.g. SQL Server, Power BI, etc.) Identify strategic analytical solutions through research and analysis of data and business Communicates and collaborates with business partners and leaders regarding areas of opportunity to leverage data and analytic solutions to enable data driven decision- Monitors data quality and works with business partners on processes to improve quality of data. Assists with development of data quality processes, defining data elements, and other data governance solutions. Assists in the development of data training programs throughout the Provides documentation, topics, and support for complex questions. Integrates data sources from multiple systems to provide seamless data Partners with BI team members, IT, database and server administrators to improve performance of queries and dashboards. Responsible for investigating and resolving day-to-day data visualization and reporting Performs other duties and assist other employees, as Education/Experience Minimum 2 years of work experience and/or education in business analytics One or more years of similar or related experience preferred Skills/Abilities Demonstrates aptitude/willingness to learn: Discovering and presenting actionable data insights Data analysis of Credit Union data Reporting tools (Jaspersoft, SSRS) Data visualization tools (Power BI, Tableau) How to query data Structure and content of Credit Union data and databases How to improve processes using data Develop and troubleshoot SQL statements Familiar with programming languages such as SQL and DAX Ability to work with business partners and vendors on data This includes interpreting data specification documents, working with IT on file transfers, and delivering automated data solutions. Self-motivated with the ability to prioritize, manage multiple projects concurrently, and meet deadlines. Flexible and adaptable to changing priorities and Highly effective time and project management skills, including ability to coordinate development, testing and implementation. Ability to complete tasks with accuracy and in a timely Excellent verbal and written communications skills. Must be able to communicate effectively and confidently with users, team members, departments and all personnel across the Credit Union. Ability to work independently and in a team Strong problem solving, analytical, logical reasoning, customer service and training Physical Requirements These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.

Who We Are: At Community Financial Credit Union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products. We've been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness , reflecting our deep commitment to our team members and the communities we serve. About the role: The Manager/Closing & Servicing is responsible for overseeing all closing, post-closing and servicing operations for consumer and residential real estate loans. This role ensures loans are closed accurately, funded timely, boarded correctly, and serviced in compliance with regulatory requirements, investor guidelines, and internal policies. This position provides leadership to closing and servicing teams, drives operational efficiency, and ensures an exceptional member experience from loan closing through payoff. The position collaborates closely with underwriting, processing, and experience teams to ensure seamless end-to-end loan execution. This position has a starting annual rate of $82,300 , but your offer amount may be increased with relevant work experience and transferable skills. A Day in the life of the Manager/Closing & Servicing can look like: Lead, coach, and develop the consumer and real estate closing and loan servicing teams to ensure consistent performance, accountability, and foster a culture of accuracy and delivering an exceptional member experience. Manage staffing, workload distribution, and workflow prioritization to meet service level expectations and operational demands. Lead and oversee consumer and residential closing teams responsible for preparing accurate closing documents, coordinating loan closings, and ensuring timely funding, while complying with regulatory requirements, investor guidelines, and internal policies. Oversee loan servicing functions for consumer and residential portfolios, including payment processing and escrow administration, ensuring accurate and timely payment of taxes and insurance. Ensure specialized mortgage servicing issues are managed appropriately including escrow management, annual escrow analysis and disclosure, private mortgage insurance removal, subordinations, and modifications Perform other duties as directed by leadership. What you bring to the table: High school diploma or equivalent. 4-6 years of experience in operational lending functions, including but not limited to loan processing, closing, servicing, and/or underwriting. 2-4 years of leadership experience. Demonstrated high degree of creative decision-making and latitude. Strong knowledge of industry-standard closing and servicing procedures Advanced understating of standard concepts, practices and procedures within the Lending field. Proven ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality. Demonstrated excellent written and oral communication skills. You might also have: College degree. Proficiency using Symitar, Meridian Link and Encompass. We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity. As a team member of Community Financial, you'll enjoy: Comprehensive medical, dental, and vision plans Four weeks of PTO for all full-time team members Up to 12-weeks paid paternity/maternity leave Lifestyle Accounts to help with your personal wellbeing Family Health Benefits Paid time off to observe all Federal Holidays Flexible work options, including flex scheduling and work from home for many positions A generous 401k match Numerous employee engagement activities Community Resource Groups Paid time off for occasions such as volunteering, caregiving, and family events Contact/application information: If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly! Equal Employment Opportunity Policy: Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. Disclaimer: This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward. Please note that Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!

Responsible for analyzing and reconciling detailed general ledger accounts as assigned. Researches and resolves discrepancies and accounting errors. Completes related reports, summaries, and records. Performs related clerical duties. Posts and balances various accounts. Processes Share-to-Share transfers, Daily ACH Postings, and Share Draft Postings. Assists with processing wire transfers. Keeps accounts, reports, and records accurate, updated and timely. Responsible for performing a variety of accounts payable and related clerical duties. Receives, sorts, and proofs accounting documents, and posts totals. Prepares reports and maintains records and files as needed. Maintains accounting document files, including daily work and accounts payable. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the accurate and timely completion of assigned accounting functions. a. Reviews source documents and records daily transactions. Balances and posts daily write-ups and journals. b. Computes figures and prepares recurring account statements. c. Posts a number of transactions to the appropriate general ledger account. d. Reconciles general ledger accounts as assigned. e. Performs miscellaneous filing/sorting of checks, journals, daily write-ups, etc. f. Completes required records and reports and maintains files. g. Completes accounting functions in accordance with established policies and procedures. h. Posts, balances, charges returned ACH fees, and returns ACH items. i. Assists in adding or verifying wires through the Federal Reserve. j. Reviews invoices to ensure they are correctly coded, properly authorized, and there are no overpayments or repeat payments. Ensures that approval authority is in accordance with purchasing policies. k. Processes payments and obtains authorized signatures. 2. Assumes responsibility for effectively researching, tracking, and resolving accounting problems and discrepancies. a. Researches and resolves vendor problems and billing discrepancies. b. Maintains and projects the Credit Union's professional reputation. 3. Assumes responsibility for establishing and maintaining effective communication and coordination with area personnel and with management. a. Maintains regular contact with other departments to obtain information and/or to correct transactions. b. Assists accounting personnel as needed. c. Keeps management informed of area activities and of any significant problems. d. Attends and participates in meetings as required. 4. Assumes responsibility for related duties as required or assigned. a. Ensures that work area is clean, secure, and well maintained. b. Performs general accounting duties as needed. c. Maintains confidentiality. d. Completes special projects as assigned. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. REQUIRED KNOWLEDGE : Knowledge of basic accounting concepts. Knowledge of related computer applications. EXPERIENCE REQUIRED: Previous Credit Union or financial institution experience useful. SKILLS/ABILITIES: Well organized and detail oriented. Good math skills. Good attention to detail and accuracy. Cooperative and willing to assist others. Able to use PC, calculator, and other basic business machines.

Job Description Who We Are: At Community Financial Credit Union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products. We've been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness, reflecting our deep commitment to our team members and the communities we serve. About the role: The Branch Manager is charged with leading the delivery of exceptional member and team member experiences. This leader advocates, nurtures, and guides their team to promote and deliver on Community Financials' Member Engagement Manifesto, while removing obstacles and barriers to excellence. By setting the tone for branch performance and community engagement, this individual, along with their team, are proud CFCU representatives and recognized neighborhood advocates, working alongside local organizations that care about making our community better as much as we do. This position is responsible for overall branch functions and delivery, including but not limited to, member engagement, coaching and mentorship of staff for growth, and achieving the business and financial objectives of the credit union. This position has a starting annual rate of $65,500, but your offer amount may be increased with relevant work experience and transferable skills. A Day in the life of a Branch People Leader can look like: Lead, Coach, and Inspire. Mentor and develop team members at all levels, fostering accountability, growth, and confidence. Cultivate a Culture of Excellence. Set clear standards of performance, ensuring both operational excellence and meaningful impact in every branch interaction demonstrating that the final mile counts. Drive Community Connection. Collaborate with internal teams to ensure the branch plays an active role in community events, partnerships, and initiatives that build financial confidence and empowerment. Ensure Trust and Compliance. Uphold the highest standards of security, compliance, and financial stewardship. Take ownership of ensuring the branch consistently follows all credit union policies, procedures, and regulatory requirements. Empower Branch Success. Guide the team in meeting and exceeding business, financial, and experience goals. Champion Employee Experience. Lead with empathy and vision to foster an inclusive, motivating, and supportive workplace where team members thrive, feel valued, and remain aligned with our shared purpose of being a trusted partner for life. What you bring to the table: High school diploma or equivalent. 4-6 years' experience in retail/member experience. 1 year of leadership experience. Demonstrated business acumen. Proven successful goal setting and achievements. Proficiency using Excel and Word. You might also have: 3 years of leadership experience. We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity. As a team member of Community Financial, you'll enjoy: Comprehensive medical, dental, and vision plans Four weeks of PTO for all full-time team members Up to 12-weeks paid paternity/maternity leave Lifestyle Accounts to help with your personal wellbeing Family Health Benefits Paid time off to observe all Federal Holidays Flexible work options, including flex scheduling and work from home for many positions A generous 401k match Numerous employee engagement activities Community Resource Groups Paid time off for occasions such as volunteering, caregiving, and family events Contact/application information: If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly! Equal Employment Opportunity Policy: Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. Disclaimer: This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward. Please note that Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!

Responsible for assisting the Compliance Manager to ensure that the Credit Union is in compliance with all state and federal regulations. Assist in reviews of internal policies and procedures and assist in the facilitation of changes as necessary to enhance efficiency and/or be compliant with regulatory changes. Review reports and create analysis based on various compliance requirements and/or as needed. Prepare and file reports with government agencies as directed by law. This position is responsible for loss prevention and loss mitigation. These duties include conducting investigations of potential fraudulent activity, coordinating recovery of losses due to fraudulent activity with Resolutions Specialists. Assists the Community Developments Specialist within the community representing CASE Credit Union as a partner and promoting our products and services within our low- to moderate-income community. Assists with review of various reports. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assist the AVP of Compliance in the Credit Union's compliance with all applicable laws, rules, and policies. a. Assist to ensure compliance with applicable financial laws and regulations. Analyzes and reports data as required. b. Compile reference resources for the Credit Union's daily use to ensure compliance with regulations. c. Ensure that department procedures are updated and are in accordance with credit union practices and evolving regulations. d. Assist management to meet all regulatory recordkeeping and reporting requirements. Identify reportable transactions and accurately file all required reports in a timely manner. Monitor for suspicious activity and engage in any other activity covered by the BSA. e. Assist management in training employees to be aware of their responsibilities under the BSA regulations. 2. Assumes responsibility for establishing and maintaining effective communication and coordination with area personnel and management. a. Assist area personnel as needed. b. Keep Management informed of area activities and of any significant problems. c. Complete and submit required reports, records, and related documents. d. Attend meetings as required. 3. Assumes responsibility for ensuring that professional business relationships are established and maintained with regulatory agencies, auditors, appraisers, and business associates. a. Maintain the Credit Union's professional reputation. b. Resolve complaints, questions, and problems promptly. Provides assistance as needed. c. Represent the Credit Union in contacts with business and trade associations and otherwise promotes the Credit Union's image. 4. Assists Community Development Specialist as directed. a. Seek and build partnerships with community organizations to improve the credit union's reputation in the community. b. Participate in community organization's events as a representative of CASE Credit Union. c. Present new products and services to community organization's clients. d. Advocate to community partners the benefits of CASE Credit Union's products and services that will assist their clients become banked. e. Monitor various reports and evaluates findings in coordination with the Community Development Specialist. QUALIFICATIONS Education/Certification: College courses in Business Administration, Accounting, Finance, or related field preferred. Required Knowledge: Knowledge of credit union processes. Knowledge of applicable federal and state financial regulations Experience Required: One to two years of credit union experience preferred. Skills/Abilities: Solid analytical and problem solving skills Attentive to detail and observant Strong communication skills Effective public relations abilities Creative and able to develop innovative solutions Time management skills Ability to meet deadlines

Who We Are: At Community Financial Credit Union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products. We've been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness , reflecting our deep commitment to our team members and the communities we serve. About the role: As the Impact Specialist, you will drive the success of our community development initiatives and programs. The Impact Specialist will drive success of our community and school programs and work collaboratively to make a lasting impact on our community. This position has a starting hourly rate of $26.11 , but your offer amount may be increased with relevant work experience and transferable skills. A Day in the life of an Impact Specialist can look like: Student Run Credit Union: Engage with students who volunteer in various tasks and help them gain practical experience in the financial industry. Assist Impact Team Lead in the coordination with school staff and student volunteers to ensure smooth functioning program. Marketing and Outreach: Implement marketing strategies to promote the credit unions services and increase membership. Engagement: Build our relationships with partners, members and communities we serve. Community Storytelling: Communicate Community Financial Credit Union's impact story to the communities we serve, showcasing our commitment to positive change. Partnership Activation: Participate in public facing Impact events to ensure positive reflection of Community Financial Credit Union brand, community giving and partnerships. Cross-functional Collaboration : Work across multiple Community Financial Credit Union department to identify and implement initiatives that support organizational goals. Perform other duties as directed by leadership. What you bring to the table: High school diploma or equivalent A commitment to community impact and the mission of Community Financial Credit Union. Minimum 2 years of experience in a role involving project coordination, community development, and/or relationship management. 1 year of experience in advertising, training, marketing, education, or the financial industry. Proven experience in community development, financial education, or a similar role. Ability to successfully pass motor vehicle check (MVR) annually. Excellent interpersonal skills and the ability to build and maintain relationships within the communities with diverse backgrounds. Ability to work collaboratively with a team while focusing on time and resources to ensure goals are achieved An ability to Communicate clearly and persuasively, both verbally and in writing, to convey Community Financial Credit Union's mission and impact. You might also have: Associates degree in a related field (e.g., Business Administration, Community Development, Marketing, or Education) We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity. As a team member of Community Financial, you'll enjoy: Comprehensive medical, dental, and vision plans Four weeks of PTO for all full-time team members Up to 12-weeks paid paternity/maternity leave Lifestyle Accounts to help with your personal wellbeing Family Health Benefits Paid time off to observe all Federal Holidays Flexible work options, including flex scheduling and work from home for many positions A generous 401k match Numerous employee engagement activities Community Resource Groups Paid time off for occasions such as volunteering, caregiving, and family events Contact/application information: If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly! Equal Employment Opportunity Policy: Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. Disclaimer: This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward. Please note that Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!

Job Description Who We Are: At Community Financial Credit Union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products. We've been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness, reflecting our deep commitment to our team members and the communities we serve. Interested in Community Financial Credit Union but not seeing what you're looking for right now? This application is intended for future opportunities at Community Financial Credit Union. Potential departments include: Marketing IT Business Experience Human Resources Finance/Accounting We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity. As a team member at Community Financial Credit Union, you'll enjoy: Comprehensive medical, dental, and vision plans Four weeks of PTO for all full-time team members Up to 12-weeks paid paternity/maternity leave Lifestyle Accounts to help with your personal wellbeing Family Health Benefits Paid time off to observe all Federal Holidays Flexible work options, including flex scheduling and work from home for many positions A generous 401k match Numerous employee engagement activities Community Resource Groups Paid time off for occasions such as volunteering, caregiving, and family events Contact/application information: If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly! Equal Employment Opportunity Policy: Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. Disclaimer: This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward. Please note that Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!

Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity . We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be i nclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Position Purpose Serve members by completing account transactions accurately while enhancing our members' financial lives by offering appropriate products and services. Essential Duties Process all teller activities including check cashing, account withdrawals, deposits, account transfers, loan payments, account validation and account inquiries. Process mail and night drop transactions. Review and analyze incoming checks for potential fraud, proper endorsements and determining proper check holds. Assist members with general inquiries including check reorders, investigating check clearings, and account reconciliation. Promote, educate and cross-sell credit union products and services. Responsible for the security and accuracy of cash drawers, corporate checks, gift cards, and U.S. postage stamps, etc. Participate in the sales and service program to meet individual, branch and corporate expectations and goals. Must be flexible and willing to maintain a work schedule determined by the demographic needs of the branch location. Must be willing to assist at other branch locations as needed. Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD). Must possess effective knowledge of Vibe Credit Union's products and services. Assumes responsibility for establishing and maintaining effective, professional business relations with members and co-workers. Maintains privacy of member account information. Completes all required reports and daily assigned responsibilities. Attends meetings as required. Ensures that work area and branch is clean, secure and well maintained. Assumes responsibility and performs other special assignments as needed. Education/Experience High School graduate or equivalent Skills/Abilities Strong customer service and sales skills. Ability to multi-task and work well under pressure. Good communication skills, professional appearance and a positive attitude. Possess good analytical skills. Ability to efficiently operate a windows-based PC and business equipment. Physical Requirements These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.

Responsible for all aspects of day to day incoming contact center operations, implementing and reviewing contact center policies and procedures, developing and monitoring quotas for service volume and timeliness including chat, IUO, online account opening, home banking and all member correspondence as directed by the Contact Center Manager. Ensures that established procedures are followed. Responsible for coaching, mentoring and managing the Contact Center staff. Also ensures that all contact center performance goals are met while providing exceptional quality member service. Keeps Management informed of area problems and activities. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for effectively overseeing the Contact Center and Member Relations Representatives. a. Ensures that operations further the Credit Union strategic plan and are in accordance with established polices and procedures. b. Maintains and improves member experience by monitoring system performance, identifying problem areas and assisting in resolving and implementing changes. c. Ensures that all member questions and complaints are resolved in a timely manner. d. Completes research and resolves documentation errors or discrepancies on complex member problems. e. Ensures that Contact Center operations further Credit Union strategic plans and are in accordance with established policies and procedures and with legal and regulatory requirements. f. Monitors the financial performance of the Contact Center and ensures that established budgets are met. g. Supervises and assists with member service functions. h. Ensures the Quality of Communication (Written and Verbal) meet expected standards. i. Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information. j. Implements the changes to established policy and procedures within the department. k. Ability to diffuse difficult member situations. l. Continually seeks ways to improve e-solutions, communication, and productivity, to meet established goals. m. Approves all sick leave, vacation, overtime, and time cards for each department employee. Keeps accurate payroll and attendance records. 2. Assumes responsibility for establishing and maintaining effective coordination and working relationships with staff and management. a. Completes contact Center statistical reports. b. Keeps supervisor informed of area activities and significant problems. c. Attends and participates in meetings as required. d. Ensures department goals support Credit Union-wide goals and objectives. e. Monitors staff interactions with members. f. Develop and implement training strategies for employee development. 3. Assumes responsibility for establishing and maintaining professional business relations with members and trade contacts. a. Ensures that requests and questions are promptly resolved. b. Ensures that deadlines are met. c. Promotes goodwill and a positive image of the Credit Union. 4. Effectively supervises Contact Center personnel, ensuring optimal performance. a. Accomplishes Contact Center human resources objectives by delegation, motivation, orienting, selecting, coaching, counseling, and disciplining employees. Also administers schedule systems, communicates expectations, plans, monitors, apprises, reviews job contributions, reviews compensation and enforces polices and procedures. b. Oversees activities of Contact Center/eServices Representatives. c. Identifies, develops, and implements training programs as appropriate. Ensures that Contact Center reps are thoroughly trained in all Credit Union products and services. d. Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed. e. Ensures that staffing levels are appropriate. Assists in interviewing and assigning new personnel as necessary. 5. Assumes responsibility for the effective administration of Department functions. a. Provides and models organizational leadership and influence in ensuring optimal performance and enabling teams to succeed in the organizations. b. Accomplishes organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. c. Prepares periodic Department activity reports and makes recommendations to management for improvements. d. Ensures that adequate supplies, forms, and equipment are available for personnel. e. Institutes prudent safety measures. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent, and pursuing business related or management coursework. Work experience will be taken into consideration. KNOWLEDGE: Understanding of the Credit Union philosophy. Knowledge of financial institution services, products, and policies. Understanding of industry trends, reporting and analysis. Understanding of related legal and regulatory requirements. Familiarity with Contact Center functions, policies, and procedures. EXPERIENCE PREFERRED: Two years or more of experience in a supervisory role, including operations, community involvement, and business development. SKILLS/ABILITIES: Strong verbal and written skills. Strong interpersonal, leadership, and supervisory skills. Well organized and able to handle multiple projects. Ability to operate related computer applications and related business equipment. Effective problem solving skills. Attention to detail. Ability to maintain an effective and efficient work flow. Project Management Ability to forecast market trends Exceptional communication, presentation, problem solving and analytical skills. Member Focus Maintain an effective work flow utilizing member's feedback.

Responsible for providing clerical support for loan and other business services activities. Prepares and files a variety of documents. Processes member business loan requests, and opens new member business accounts. Opens mail and performs miscellaneous clerical functions as needed. Provides high quality and professional service to members, and acts in support of the Commercial Portfolio Service Team ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective performance of assigned clerical, secretarial, and account processing functions. Opens business accounts. Monitors and compiles adequate supplies of business service offerings for branches. Orders checks for businesses. Sends out merchant supplies and mails merchant statements. Tracks and ensures appropriate business account opening information is received from branches in a timely manner. Orders checks for businesses, sends out merchant supplies, Processes invoices and GL reimbursements Scan, organize and file various forms of documentation Maintains, organizes, updates and prepares files for internal audit business files. Prepares appropriate vendor reviews Processes flood certification, 4506-T requests, business credit report requests, Sends out adverse actions for loan denials 2. Assumes responsibility for establishing and maintaining effective business relations with members. Assists with questions and problems courteously and promptly. Obtains and conveys information as needed. Maintains the Credit Union's professional reputation. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Credit Union personnel and with management. Attends and participates in meetings as required. Assists, supports, and replaces Business Services personnel as needed. Develop and maintain strong working relationsip with all branch staff to assist with any needs Keeps management informed of area activities and of any significant problems. Assumes responsibility for related duties as required or assigned. Completes special projects as assigned. Ensures that work area is clean, secure, and well maintained. PERFORMANCE MEASUREMENTS Business accounts are opened in accordance with established policies and procedures. Document preparation is accurate, neat, and timely. Files are accurate and well organized. Miscellaneous clerical functions are efficiently and effectively completed. Professional working relations exist with members. Assistance is provided as needed. Questions are answered courteously and promptly. Good working relations and communications exist with Credit Union personnel and with management. Assistance and support are provided as needed. Management is appropriately informed. QUALIFICATIONS Education/Certification: High school graduate or equivalent. Required Knowledge: Basic knowledge of business account services and procedures, helpful not required Familiarity with business loan programs and service requirements. Familiarity with general loan documentation helpful. Experience Required: Prior experience helpful, particularly in a financial environment. Skills/Abilities: Accurate and attentive to detail. Project management skills and well organized. Strong typing abilities. Ability to assist, direct and coordinate others. Able to use computer, adding machine, copy machine, and basic business equipment. Maintains high degree of confidentiality. Good interpersonal and public relations skills. Solid analytical, creative, and problem-solving abilities. Able to work well independently. Use of Excel, Word and Adobe acrobat

Who We Are: At Community Financial Credit Union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products. We've been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness, reflecting our deep commitment to our team members and the communities we serve. About the role: The Senior Accountant will play a critical role in safeguarding the financial health and integrity of the organization. This position is responsible for daily accounting operations, including financial statement reporting, compliance, and will contribute to budget and forecast efforts. The Senior Accountant will be producing accurate financial statements, supporting decision-making processes, and will ensure adherence to regulatory standards. Additionally, the Senior Accountant will lead and mentor junior staff, fostering a culture of collaboration and continuous learning within the accounting department. This position has a starting annual rate of $59,500, but your offer amount may be increased with relevant work experience and transferable skills. A Day in the life of a Senior Accountant can look like: Review and assist in reconciling general ledger accounts daily, weekly, and at month-end. Assist in the monthly closing process to ensure accuracy and completeness. Prepare accurate and comprehensive periodic financial statements and reports to provide clear insights into the financial status of the organization. Support the accounting team in the day-to-day functions including accounts payable, accounts receivable, general ledger, and financial statement reporting. Ability to understand and accurately post prepaid and accrued transactions to ensure proper timing and presentation in financial statements. Manage daily cash requirements and line of credit requirements for the credit union's corporate bank accounts. Resolve financial discrepancies by collecting and analyzing financial information. Assist with the budget process to ensure financial goals align with organizational objectives. Assist with internal audit, external audit, and examination requests to facilitate compliance and transparency. Provide leadership, guidance, and mentorship to the junior accounting team members, fostering a culture of collaboration and innovation. Evaluate accounting systems, controls and processes for optimization and improvement. Participate in projects and duties as needed, serving as a backup to other positions within the accounting department when required. Stay updated on innovative concepts within the credit union movement and financial services industry. Perform other duties as directed by leadership What you bring to the table: Bachelor's degree in Accounting, Finance, or related field. Proven experience (3-5 years) in progressively responsible accounting roles, with a track record of success in complex organizations. Minimum 2 years of experience working in accounting or auditing within the financial institution industry. Good working knowledge of GAAP. Advanced level competency with MS Excel. Demonstrated strategic thinking, analytical skills, and business acumen. Excellent communication and interpersonal skills to interface with the credit union personnel. Ability to work independently and maintain tight schedules. You might also have: Proficiency with Symitar or similar software. MBA qualification. We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity. As a team member of Community Financial, you'll enjoy: Comprehensive medical, dental, and vision plans Four weeks of PTO for all full-time team members Up to 12-weeks paid paternity/maternity leave Lifestyle Accounts to help with your personal wellbeing Family Health Benefits Paid time off to observe all Federal Holidays Flexible work options depending on position A generous 401k match Numerous employee engagement activities Community Resource Groups Paid time off for occasions such as volunteering, caregiving, and family events Contact/application information: If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly! Equal Employment Opportunity Policy: Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. Disclaimer: This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward. Please note that Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!

Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Position Purpose This position must be passionate for the credit union culture and demonstrate service excellence through their communication and development of all training sessions. This position is responsible for overseeing all classroom, web-based, and one-on-one training for new and current team members. The primary purpose for the Training Manager will be managing and developing training that will demonstrate all aspects of the credit union mission, vision, core values, and service promises. This individual should be prepared to embrace change and provide support for others as technology and service improvements are implemented. This person must be able to manage multiple responsibilities/projects simultaneously. Organization, positivity and flexibility are a must. Essential Duties * Develop and manage comprehensive training strategies to meet organizational goals. * Create, implement, and deliver a structured Leadership Development Program that includes workshops, coaching, mentoring, and experiential learning opportunities. * Conduct needs assessments to identify skill gaps and training requirements. * Design and deliver engaging training programs (in-person and virtual) for team members and leadership. * Evaluate training effectiveness through feedback, assessments, and performance metrics. * Manage training budgets, resources, and vendor relationships. * Maintain up-to-date knowledge of industry trends, tools, and best practices in learning and development. * Collaborate with HR and department leaders to integrate training into career development plans. * Ensure compliance with regulatory and organizational standards in all training initiatives. * Lead, coach and develop Training Specialists * Continuously seek process improvements to improve member experience * Oversee learning management system software, including administration, documentation, tracking, reporting, and delivery of educational and compliance courses * Other duties as assigned Education/Experience * Bachelor's degree in Human Resources, Education, Business, or related field strongly preferred * 5+ years of experience in training, learning & development, or talent management. * Strong knowledge of instructional design, adult learning principles, and e-learning platforms. * Excellent communication, facilitation, and project management skills. * Ability to analyze data and measure training ROI. Skills/Abilities * Communication across all levels of the credit union * Coaching and developing team members * Experience with Training delivery and facilitation * An understanding of adult learning principles * Proficient knowledge of the use of a PC and Microsoft Office products * Knowledge of basic Credit Union products and services and compliance requirements * Ability to build a rapport with others and create a team environment * Strong written and verbal communication skills * Problem Solving * Ability to work collaboratively with other departments Physical Requirements These physical demands are representative of the physical requirements necessary for an team member to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the team member is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.

Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Position Purpose The role of the Member Service Specialist III encompasses a range of responsibilities aimed at aiding members and delivering a comprehensive array of member services. These services encompass tasks like initiating account openings, renewing certificates of deposit (CDs), tending to account upkeep, facilitating lending processes, and proactively promoting the utilization of products and services. Essential Duties * Facilitate effective communication with members, conveying the advantages of the full spectrum of products and services available through Vibe. * Cultivate strong rapport with members to promote and cross-sell products and services that align with their needs and interests. * Attend to member accounts by elucidating the benefits and guiding the initiation of various products. This includes establishing new accounts, managing certificates, individual retirement accounts (IRAs), and an array of lending products. * Address members' inquiries and devise viable solutions. * Provide assistance and backing to fellow colleagues within the branch and the broader Credit Union team whenever necessary. * Handle the processing, evaluation, and dispensation of loan applications. * Offer members notary and signature guarantee services, demonstrating reliability and authenticity. * Display flexibility in adhering to a work schedule that corresponds to the demographic requirements of the branch location and the capacity to adapt to any changes essential to accommodate evolving branch schedules. * Follow policies and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations. * Ability to perform basic Teller transactions and serve as a back-up when needed for branch coverage. * Perform other special assignments as needed. Education/Experience * Successful completion of high school education or equivalent qualification. * Prior experience in customer/member service is advantageous. * Familiarity with lending practices can be beneficial. Skills/Abilities * Profound customer service and sales skills, underpinned by a dedication to meeting member needs. * Demonstrated aptitude for managing multiple tasks efficiently. * Effective communication abilities, coupled with a professional demeanor and optimistic outlook. * Proficiency in producing routine reports and written correspondence.

Job Description Who We Are: At Community Financial Credit Union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products. We've been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness, reflecting our deep commitment to our team members and the communities we serve. At Community Financial, we are always looking for mission-driven in-branch staff to bring our values to life, and we hope you might be one of them. About the role: Every day, the consultant transforms ordinary branch visits into digitally-forward, people-first extraordinary experiences that strengthen trust, deepen relationships, and create joy. This role bridges vision and action, ensuring that the organization's strategies and values are fully realized in the everyday experiences of members. By combining operational excellence with genuine care, the consultant carries our promise all the way through the final mile, where trust is built, relationships are deepened, and the credit union's purpose of creating joy and igniting Michiganders' impossible dreams comes to life. Through interactive and collaborative conversations, the consultant identifies opportunities to guide members toward solutions that align with their goals, whether through everyday transactions, specialized products, or deeper consultation. This role embodies our values by walking with members through both light and dark moments, positioning the organization as their trusted, lifelong partner. This position has a starting hourly rate of $20.48, but your offer amount may be increased with relevant work experience and transferrable skills. This is a full-time position Monday-Saturday, with a day off during the week. Work schedule varies based on branch needs. How you'll shape the member experience: Walk alongside members in both light and dark moments. Carry the spirit of our Manifesto all the way through the final mile, ensuring every interaction makes members feel supported and relationships grow stronger. Guide members toward meaningful solutions with a digitally-first mindset. Take time to understand members' everyday finances and impossible dreams, recommending products and services that help them move forward with confidence. Deliver operational excellence with care. Handle transactions - including cash - with accuracy, integrity, and consistency, protecting members' trust while upholding compliance standards and dual control practices. Take ownership of member challenges. Stand courageously with members in difficult moments, resolving issues thoughtfully and turning challenges into opportunities for deeper connection. Be a confident and trusted resource. Share knowledge of deposit, lending, and digital banking products with clarity and care, guiding members as they navigate options big and small. Contribute to branch and organizational success. Celebrate team wins with a huzzah, promote solutions that make members' lives better, and elevate referrals that create lasting impact. Collaborate to strengthen community connection. Partner across branches and with other teams to ensure consistency, share expertise, and reflect the organization's commitment to creating joy and igniting Michiganders' impossible dreams. Commit to continuous learning and growth. Stay curious and engaged, deepening your knowledge of products, initiatives, and compliance while fostering belonging, collaboration, and strong relationships across the organization. Support organizational flexibility. Step in where needed - including at other branches - to ensure members always experience care and connection through the final mile. What you bring to the table: High school diploma or equivalent. Minimum two years' experience as a service representative in the retail or service industry or equivalent experience. Proficiency using Microsoft Suite. We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity. As a team member of Community Financial, you'll enjoy: Comprehensive medical, dental, and vision plans Four weeks of PTO for all full-time team members Up to 12-weeks paid paternity/maternity leave Lifestyle Accounts to help with your personal wellbeing Family Health Benefits Paid time off to observe all Federal Holidays Flexible work options, including flex scheduling and work from home for many positions A generous 401k match Numerous employee engagement activities Community Resource Groups Paid time off for occasions such as volunteering, caregiving, and family events Contact/application information: If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly! Equal Employment Opportunity Policy: Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. Disclaimer: This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward. Please note that Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!

Job DescriptionDescription: Responsible for performing collection activities associated with all delinquent and charged off member accounts and loans, including VISA credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Review delinquent and charged off accounts, determines the Credit Union's position and, as circumstances indicate, directs and assists legal counsel in resolution proceedings. Assists in fraud and bond claims when requested by Management. Ensures that the Credit Union's professional image is maintained. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective and professional performance of resolution functions. Utilizes effective human relations' skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Answers member questions and complaints relevant to Department functions. Determines Credit Union position in legal proceedings and works to minimize losses. Uses experience and knowledge of Credit Union loan policies, procedures and documentation to review member's files in order to establish effectiveness of resolution proceedings. Works toward prompt resolution of negative and delinquent accounts through negotiations with member. Initiates small claims proceedings when appropriate Represents the credit union in small claims proceedings when necessary. Prepares reports as requested by Department Manager. Performs resolutions efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. Assumes responsibility for efficient administration of resolutions activities. Keeps accurate and up-to-date activity reports on assigned accounts and/or loan delinquencies. Documents all resolution actions taken, including telephone conversations, alternative financial arrangements, and correspondence. Researches negative share accounts that appear on negative reports to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their negative status. Responsible for managing the maintenance, repair and security of repossessed properties, as directed and approved by management. Responsible for collateral repossessions, and the disposition of repossessed Credit Union assets. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and all other professionals. Maintains the Credit Union's professional reputation throughout resolution operations and in all contacts with members, legal counsel, outside agencies and all other outside professionals. Works with negative or delinquent borrowers to reach suitable arrangements to restore accounts to current status. Utilizes effective human relations skills and persuasion to calm irate members and resolve negative situations. Discusses possible financial arrangements, informs members of possible legal actions, and provides or suggests financial counseling as means to arrive at suitable payment arrangements. Maintains confidentiality. Assumes responsibility for establishing and maintaining effective communications and coordination with Credit Union personnel. Assist area personnel as needed. Keeps Management informed of activities, progress attained toward established objectives, and of any significant problems. Attends and participates in meetings as required. Assumes responsibility for related duties as required or assigned. Stays informed of changes in resolution policies, procedures, and related legal requirements. Ensures that work area is clean, secure and well maintained. Actively & professionally cross-sells Credit Union services. Must have reliable transportation to fulfill the duties of a Resolution Specialist. PERFORMANCE MEASUREMENTS Delinquent and negative accounts and/or loans are closely monitored and reviewed. Appropriate resolutions actions instituted are in accordance with established Credit Union policies and are legally compliant. Legal actions are closely supervised and directed. Delinquent and Charge off accounts and/or loans are promptly evaluated for the most cost-effective recovery. A recovery goal, which meets with management standards, is maintined. Professional business relations exist with members and all outside professional contacts. All member questions are courteously answered. Effective working relations and coordination exist with Credit Union legal counsel. Required reports and records are accurate and timely. Good working relations exist with area personnel and with management. Management is appropriately informed of area activities. Collectors are supported and directed as needed. Requirements: EDUCATION/CERTIFICATION: High school graduate or equivalent. Additional business training strongly preferred. REQUIRED KNOWLEDGE: General knowledge of resolution procedures, skip tracing and related laws and regulations. Understanding of Credit Union loan products and policies. Familiar with deposit programs and account ownership. EXPERIENCE REQUIRED: None SKILLS/ABILITIES: Accuracy and thoroughness in work. Ability to manage projects. Excellent communication, telephone, and public relations skills. Ability to work well independently. Ability to work well in stressful situations. Ability to operate related computer applications and other business equipment including calculator, typewriter, copy machine, printer, credit bureau terminal, telephone, fax.

Vibe Credit Union Associate Director Program As part of our continued commitment to leadership development and long-term strategic sustainability, we are excited to introduce the Associate Director Program at Vibe Credit Union. This initiative is designed to identify, mentor, and prepare qualified individuals for future service on our Board of Directors. The program will offer emerging leaders an opportunity to gain firsthand insight into board governance, credit union operations, and the strategic responsibilities of board leadership. By investing in this program, we aim to ensure Vibe Credit Union remains strong, diverse, and forward-looking in its governance practices. Definition of an Associate Director An Associate Director of Vibe Credit Union is a member in good standing who has demonstrated a strong interest in actively participating in the credit union's governance. Recruiting Process for an Associate Director * All members of the Official Family, Senior Leadership Team, and Branch Managers are encouraged to identify individuals-whether members or community leaders within Vibe's service area-who may be * interested in and well-suited for the Associate Director Program. Additionally, the Marketing Department * may promote the program through the credit union newsletter or pursue other outreach efforts, as approved by the Associate Director Committee, to raise awareness and attract qualified candidates. Becoming an Candidate for Associate Director * Invitation to the Associate Director Program. A member may request participation in the Associate * Director Program by submitting a letter of interest or may receive an invitation from the Associate Director Committee. The Associate Director Committee shall be composed of one representative appointed by the Board of Directors, one representative appointed by the executive management team, and any additional * individuals designated by the Board. The current standing members of the Associate Director Committee are appointed by the Chair from the Board of Directors, and CEO/President. * Application Materials and Background Check. To be considered, the member must submit a resume, and volunteer application. Additionally, the member must consent to Vibe Credit Union conducting a reasonable background check to verify qualifications. This includes, but is not limited to, authorization for Vibe Credit Union to obtain a consumer report and confirmation of bondability. * Eligibility Questionnaire. All prospective candidates must complete an eligibility questionnaire as part of the application process. * Candidacy Invitation. Upon review and approval by the Associate Director Committee, a member may be formally invited to become a candidate for the Associate Director Program. Eligibility Requirements for Candidates * The individual must be a member of Vibe Credit Union in good standing. A "member in good standing" is defined as someone who maintains at least one share account and has had no loan delinquencies-either personally or as a cosigner-within the previous 24 months. * The individual must be deemed an acceptable bonding risk by a bonding company licensed to operate in the State of Michigan. * The individual must not have been removed from any position as a director, officer, or employee of a * financial institution by a federal regulator, a state regulator (excluding the Director of the Department of Insurance and Financial Services), or by a court of competent jurisdiction. * The individual must not have been convicted of any crime involving dishonesty or breach of trust. * The individual must not be habitually negligent in fulfilling financial obligations to the credit union or other creditors. "Habitually negligent" is defined as having no reported delinquencies in the past 24 months, no bankruptcy filings in the past seven years, and no more than two missed payments to any creditor within any twelve-month period. * The individual must not have been convicted by, or found in violation by, a court of competent jurisdiction or the commissioner, of any law of the State of Michigan that is enforced or administered by the commissioner. * If an individual ceases to meet any of these eligibility requirements while serving as a Candidate or Associate Director, he or she shall be immediately removed from that position. * If an Associate Directors fails to attend three (3) consecutive regular Board meetings, the position may be declared vacant. Responsibilities of a Associate Director * Associate Directors are expected to review, understand, and agree to abide by the Board of Directors * Responsibility Policy, which is established in accordance with the Michigan Credit Union Act. They must also sign the Associate Director Candidate Confidentiality Agreement as well as the Volunteer Service Agreement. * Associate Directors are to maintain a high level of professionalism during Board meetings, events, and other activities to which they are invited. They are encouraged to actively participate in discussions, offering insight and perspective on behalf of the membership and in alignment with Vibe's vision, strategic direction, and commitment to safety and soundness. While Associate Directors contribute meaningfully to dialogue, they do not hold voting privileges at Board of Directors meetings.

Responsible for providing clerical support for loan and other business services activities. Prepares and files a variety of documents. Monitors, updates, and services business accounts. Opens mail and performs miscellaneous clerical functions as needed. Provides high quality and professional service to members, and acts in support of the Business Services Specialist Team. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the effective performance of assigned clerical, secretarial, and account processing functions; a. Monitors, maintains and services business accounts, and serves as primary point of contact for borrowers post close b. Monitors and compiles adequate supplies of business service offerings for branches. Orders checks for businesses. c. Assist with the collection of data for annual loan reviews d. Tracks and ensures appropriate business account opening information is received from branches in a timely manner. e. Orders checks for businesses, processes payment history requests, payoff letter requests, lien releases and business member / department mailing needs f. Processes invoices and GL reimbursements g. Scan, organize and file various forms of documentation h. Assists and compiles information related to members research requests i. Maintains, organizes, updates and prepares files for internal audit business files. j. Prepares appropriate vendor reviews k. Monitors negative accounts and assists resolutions in business collections l. Processes business credit report requests, approves RDC requests m. Ensures mortgage recordings and final title policies are received n. Sends out adverse actions for loan denials 2. Assumes responsibility for establishing and maintaining effective business relations with members; a. Assists with questions and problems courteously and promptly. b. Obtains and conveys information as needed. c. Maintains the Credit Union's professional reputation. 3. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Credit Union personnel and with management; a. Attends and participates in meetings as required. b. Assists, supports, and replaces Business Services personnel as needed. c. Develop and maintain strong working relationsip with all branch staff to assist with any needs d. Keeps management informed of area activities and of any significant problems. 4. Assumes responsibility for related duties as required or assigned; a. Completes special projects as assigned. b. Ensures that work area is clean, secure, and well maintained. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. REQUIRED KNOWLEDGE: Basic knowledge of business account services and procedures, helpful not Familiarity with business loan programs and service requirements. Familiarity with general loan documentation helpful. EXPERIENCE REQUIRED: Prior experience helpful, particularly in a financial environment. SKILLS/ABILITIES: Accurate and attentive to detail. Project management skills and well organized. Strong typing abilities. Ability to assist, direct and coordinate others. Able to use computer, adding machine, copy machine, and basic business equipment. Maintains high degree of confidentiality. Good interpersonal and public relations skills. Solid analytical, creative, and problem-solving abilities. Able to work well independently. Use of Excel, Word and Adobe acrobat

Responsible for providing administrative support for all mortgage loan closing activities and clerical support for all mortgage loan processing activities which include first mortgages and home equity loan products. Schedules closing appointments with title companies, and assists members with questions. Performs final preparation and audit of all documents needed for closing. Provides support to mortgage operations personnel and distributes loan files to related departments within the Credit Union. Reviews closed files and forwards documents to shipping and funding personnel. Obtains and verifies necessary information and prepares documents for underwriting submission and closing review. Arranges flood zone certification as required. Communicates loan status to all involved parties including buyer, seller, realtor, and title company representatives. Obtains proof of insurance as required on mortgage loans. Assists or refers members as necessary. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for providing effective administrative support for mortgage loan closings including first mortgages and home equity mortgages. a. Responsible for all escrow related duties including escrow analysis, escrow set-up, and escrow payments for insurance, taxes, and PMI. b. Prepares and reviews annual escrow analysis. Ensures any ongoing escrow accounts are tracked and reported to Allied. c. Obtains appropriate documentation and signs off closing conditions. d. Orders appraisals, credit reports, and title reports. Logs dollar amounts received and verifies employment, salary, assets, and liabilities. e. Resolves loan application problems. Assists applicants with addressing credit report problems, payoffs, verification of mortgage and meeting documentation requirements. f. Reviews information for completeness and accuracy. Clarifies missing or questionable information. Follows up with outside sources of outstanding documents. Ensures that all necessary items are available for underwriting. Tracks development of information to ensure compliance with underwriting guidelines. Resolves conditions of underwriting. Submits loans for final approval. g. Prepares files for closing. Obtains records for homeowner's insurance and flood certification. h. Completes monthly PMI Reporting. i. Completes appraisal review checklists for all appraisals. j. Completes monthly tax tracking through Capital Tax as well as monitors and updates paid off loans for removal from tax tracking. k. Completes monthly HMDA reporting for CASE Credit Union. l. Reviews all paid off mortgages for discharge monthly and completes in accordance to discharge policy and procedures. m. Acts as liaison for all mortgage loan sale related initiatives including the sale, servicing and audit requests. n. Monitors all delinquent tax reports and notifications and works with member to ensure any delinquent tax is paid before foreclosure proceedings. Notifies Management of all delinquent tax accounts. 2. Assumes responsibility for establishing and maintaining effective and professional business relationships with members. a. Addresses members' requests and questions promptly and courteously. b. Informs members of Credit Union loan policies and closing procedures. c. Researches and retrieves information from closed loans. d. Maintains the Credit Union's professional reputation. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. REQUIRED KNOWLEDGE: General knowledge of mortgage loan services and procedures. EXPERIENCE REQUIRED: Previous experience with a full-service financial institution helpful. SKILLS/ABILITIES: Good organizational skills and attentive to detail. Good communication abilities. Cooperative and works well with others. Able to use computer related applications and basic business equipment. Good math skills. Able to work effectively under time constraints.

Job Description Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity . We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be i nclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Position Purpose Serve members by completing account transactions accurately while enhancing our members' financial lives by offering appropriate products and services. Essential Duties Process all teller activities including check cashing, account withdrawals, deposits, account transfers, loan payments, account validation and account inquiries. Process mail and night drop transactions. Review and analyze incoming checks for potential fraud, proper endorsements and determining proper check holds. Assist members with general inquiries including check reorders, investigating check clearings, and account reconciliation. Promote, educate and cross-sell credit union products and services. Responsible for the security and accuracy of cash drawers, corporate checks, gift cards, and U.S. postage stamps, etc. Participate in the sales and service program to meet individual, branch and corporate expectations and goals. Must be flexible and willing to maintain a work schedule determined by the demographic needs of the branch location. Must be willing to assist at other branch locations as needed. Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD). Must possess effective knowledge of Vibe Credit Union's products and services. Assumes responsibility for establishing and maintaining effective, professional business relations with members and co-workers. Maintains privacy of member account information. Completes all required reports and daily assigned responsibilities. Attends meetings as required. Ensures that work area and branch is clean, secure and well maintained. Assumes responsibility and performs other special assignments as needed. Education/Experience High School graduate or equivalent Skills/Abilities Strong customer service and sales skills. Ability to multi-task and work well under pressure. Good communication skills, professional appearance and a positive attitude. Possess good analytical skills. Ability to efficiently operate a windows-based PC and business equipment. Physical Requirements These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp. Job Posted by ApplicantPro