Vice president, business operations job description

Are you interested in helping lead a once in a generation transformation at the premier global financial services institution?

JPMorgan Chase is building a modernized Global Banking Platform (GBP) designed to drive more and faster innovation to meet customers' changing needs now and in the future. This effort will involve close partnership between the Business, Operations and Technology. It will be driven out of the $9 trillion Consumer & Community Bank and involve coordination across and ultimately impact all lines of business including the Corporate & Investment Bank, Commercial Bank and Asset & Wealth Management.

This role will work with the Global Banking Platform Operations key partner teams to align the strategy, plan and coordinate the execution of work. In addition, they will help lead key business management functions.
Key responsibilities will include the following:

Establishing and maintaining a framework to ensure tradeoffs and priorities are known, with proper escalation protocol in place Leading continuous improvement opportunities to support the foundation and evolution of the GBP Ops operating model with key partner teams Creating and maintaining business management tools and processes for optimal team efficiency Leading strategic analyses, as needed, to support GBP Ops roadmaps and priorities Supporting ad hoc needs, including: Support for high priority initiatives Strategy/executive-level presentations

This Lead will have close partnership across GBP Operations core team, partner groups and finance partners.


Qualifications
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The ideal candidate will have:

8+ years of relevant experience in operations, business management or agile delivery model Experience in delivering end-to-end Business, Operations and/or Technology products Able to work with cross-functional teams like Product Management, Operations, Production Support, and Technology Results-oriented self-starter who can lead efforts with minimal direction Ability to address complex challenges Ability to remain highly organized while operating in a fast-paced, dynamic environment Ability to think strategically while also being hands-on to progress initiatives as needed Ability to effectively collaborate and influence across various stakeholders Strong PowerPoint skills, including storytelling through PowerPoint Strong written and oral communication skills Bachelor's degree or equivalent experience required (advanced degree/MBA preferred) Contribute to building a high-performing and inclusive culture Ability to travel to team offsites on an as needed basi s


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Hold Brothers Capital, LLC, a leading self-clearing broker-dealer, is seeking an EVP who can potentially grow into a Chief Operations Officer (COO) to oversee the day to day business operations of the firm. Reporting to the CEO, this individual will be a member of the Executive Management Team and oversee various business functions.

As the EVP of Business Operations, you will lead in the identification, development and execution of transformational projects to improve the operating results, efficiency, and strategic positioning. This position will support the development and implementation of operating processes, strategic planning, detailed business cases and work plans across the company. The ability to effectively communicate and work collaboratively with a variety of teams and personalities is essential. This person will also pay a critical role in helping to shape and guide the future growth and development of the organization.
Essential Functions

Partner with CEO and senior management to work on day to day business operations of broker dealer.

As a leader supporting global operations, you will be partnering with teams in India and China.

Work with management to identify process improvements and make recommendations for change.

Analyze internal operations and identify areas of weakness and process enhancement.

Develop actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with the CEO.

Partner with the CEO on sales management to budget for sufficient investment capital to achieve growth targets over the near term.

Aggressively manage capital investment and expenses to ensure the company achieves investor targets relative to growth and profitability.

Monitor performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting.

Maintain and build trusted relationships with key customers, clients, partners, and stakeholders.

Evaluate and advise Executive Leadership Team on market and Fin-tech trends, operational transformation, opportunities to expand existing business, and identifying new business opportunities.

Maintaining relationships with key internal and external stakeholders including but not limited to: Technology, Risk Management, Clearing Operations, Finance, Human Resources, vendors, regulatory/government bodies, etc.

Requirements

B.S. in Finance, Business, or other related area; Advanced degree is a plus.

Securities licenses are a plus but not required.

Fluency in Mandarin is a significant PLUS.

4+ years experience directly managing a team is required.

Business development/sales experience is a plus, but not required.

10+ years relevant experience in Operations in Financial Services industry is preferred.

The ideal candidate is someone who is intelligent, professional, polished, and articulate, with good interpersonal and analytical skills.

Demonstrated analytical skills including the ability to synthesize quantitative and qualitative data to draw conclusions and assist on decision making.

Extremely reliable character with a demonstrated ability to handle sensitive information with discretion.

Ability to travel domestically and globally as required.

Benefits

Health insurance, Dental insurance, Paid time off

Intuit's mission is powering prosperity around the world. We do it by attracting the world's top talent, bringing vital partners into our global platform, and leaving the world a better place through exceptional corporate citizenship.

For our customers, we deliver more money, more time and more confidence. Every day we innovate with our flagship products: TurboTax, QuickBooks, Mint, Credit Karma and Mailchimp.

The Vice President of Business Operations and Enterprise Planning will lead the Intuit-level Business Operations team, which is part of the Finance organization and will be instrumental in shaping Intuit's journey to plan and operate effectively as a world-class SaaS and platform company. In this role, you will have the opportunity to manage and transform how Intuit operates. This includes the annual 3&1-year planning and continuous in-year planning processes, regular goal reviews, company-level key performance indicators (KPIs), and advancing the Business Operations craft across the company.

This role will require a strong understanding of Intuit's mission as well as business priorities across customer and product segments. You will partner closely with leaders to help create the vision, strategies and priorities for our team and the company overall. You will lead, grow, empower and inspire a team of seasoned Business Operations professionals, and work across the broader Business Operations, Program Management, Finance and Technology communities to help deliver Intuit's strategic and financial goals.
What you'll bring

+ 10+ years' experience in senior operational or strategy leadership roles, ideally in Fintech, SaaS or platform companies, partnering with officers and executives across all functions and leading diverse teams

+ Customer focus and empathy with track record of providing business operations services that deliver high quality user experiences

+ Strong analytical and quantitative skills, and an ability to use data and metrics to support assumptions, develop business cases, and complete root cause analyses

+ Expertise in process design and scaled agile methodologies that help align entire organizations on a shared set of execution priorities and operationalize them

+ Bias for action, ability to deal with ambiguity, and natural perseverance to overcome obstacles and deliver outcomes when leading change

+ Ability to successfully manage c-level relationships, effectively partnering on financial planning, strategy development and execution, and collaborating in cross-functional environments

+ Excellent at communicating complex ideas in a way that resonates across diverse groups of stakeholders, shapes strategic decisions, and generates momentum for meaningful change

+ Track record of building, leading and inspiring high-performing teams

+ Commitment to diversity and inclusion and a belief that diverse teams bring better business and customer outcomes

+ BS/BA required, or equivalent experience; MBA or MS in Operations Management preferred

How you will lead

+ Lead the Intuit-level Business Operations team consisting of approximately 15 professionals and promote a positive, high-performing, innovative, growth-oriented, diverse and inclusive environment that consistently delivers results

+ Develop and own an end-to-end planning and resource allocation approach grounded in agile best practices that bridges seamlessly from strategy to execution throughout the year and is integrated with our financial planning process

+ Assess the quality and feasibility of Intuit's plan and goals, surfacing areas of opportunity or misalignment and drive actions to address them with the executive leadership team

+ Manage critical elements of Intuit's overall operating rhythm including monthly goal reviews with all Vice Presidents and above across the company

+ Maintain and enhance the company-level key performance indicator framework ("True North") and ensure metrics are accessible in online dashboards in partnership with analytics teams

+ Manage Intuit's Net Promoter Score (NPS) measurement program, which conducts regular net promoter studies across all of Intuit's major products

+ Proactively identify opportunities to improve how Intuit operates as a platform company and lead cross-functional teams to deliver strategic operational initiatives with extreme ownership, for example identifying opportunities to automate or streamline processes

+ Build and maintain strong relationships across the Intuit leadership team with a focus on Business Operations, Program Management, Finance and Technology to ensure that we are thinking holistically across multiple business segments and functions in the context of shaping our overall approach to plan and operate as a platform company

+ Co-lead the Business Operations opportunity across the company in partnership with Business Operations leaders in other functions

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.