How To Become A Vice President Customer Services: What It Is and Career Path

What is a vice president customer services and how to become one

Updated January 8, 2025

4 min read

The vice president of customer service is responsible for handling customer service and support. Your responsibility is to manage and oversee the day-to-day operation of a company's customer service while working with other senior leadership to identify short and long-term goals. You are also expected to improve satisfaction, respond to issues, and cultivate relationships for an effective workflow.

Other duties of vice president of customer service include hiring and training new employees, conducting an overall performance review, and overseeing customer service feedback. Plus, you are also expected to improve your department strategy, goals, and provision.

You need various skills to succeed as a vice president of customer service. These basic skills include excellent leadership skills, managerial capabilities, a good listening ear, the ability to resolve conflicts, research and analytical skills, and good communication skills. The educational qualification of this position is a bachelor's degree in business or management or other related fields. With this, you can earn a mean yearly salary of $134,928.

ScoreVice President Customer ServicesUS Average

Salary

9.5

Avg. Salary $172,160

Avg. Salary $59,228

Stability level

9.6

Growth rate 6%

Growth rate 0.3%

Diversity

3.5

Race

American Indian and Alaska Native 0.47%

Asian 6.37%

Black or African American 6.19%

Hispanic or Latino 15.22%

Unknown 4.34%

White 67.40%

Gender

female 36.36%

male 63.64%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

9.6

Stress level is very high

7.1 - high

Complexity level

9.2

Complexity level is advanced

7 - challenging

Work life balance

3.6

Work life balance is poor

6.4 - fair

Key steps to become a vice president customer services

Explore vice president customer services education requirements

Most common vice president customer services degrees

Bachelor's

72.4 %

Master's

15.1 %

Associate

7.1 %

Start to develop specific vice president customer services skills

Skills	Percentages
Customer Satisfaction	14.12%
Strategic Plan	5.48%
Continuous Improvement	5.22%
Process Improvement	4.64%
Product Development	3.95%

Complete relevant vice president customer services training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New vice presidents customer services learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a vice president customer services based on U.S. Bureau of Labor Statistics data and data from real vice president customer services resumes.

Gain additional vice president customer services certifications

Vice president customer services certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific vice president customer services certification, having one may help you stand out relative to other applicants.

The most common certifications for vice presidents customer services include Certified Sales Professional (CSP) and Certified Management Accountant (CMA).

More About Certifications

Research vice president customer services duties and responsibilities

Prepare annual operating budget of $350k, manage expenditures and analyze variances using KPIs and CRM dashboards.
Manage annual budget/forecast, including event marketing, customer communication and CRM.
Generate $1M savings by implementing third party logistics operations for freight value at $6M.
Provide direction to technical support, warranty and repair, logistics, and training teams for worldwide service operations.

Get vice president customer services experience

Generally, it takes 4-6 years to become a vice president customer services. The most common roles before becoming a vice president customer services include vice president, customer service manager team lead and customer service representative.

Prepare your vice president customer services resume

When your background is strong enough, you can start writing your vice president customer services resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a vice president customer services resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable vice president customer services resume templates

Build a professional vice president customer services resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your vice president customer services resume.