The vice president of customer service is responsible for handling customer service and support. Your responsibility is to manage and oversee the day-to-day operation of a company's customer service while working with other senior leadership to identify short and long-term goals. You are also expected to improve satisfaction, respond to issues, and cultivate relationships for an effective workflow.

Other duties of vice president of customer service include hiring and training new employees, conducting an overall performance review, and overseeing customer service feedback. Plus, you are also expected to improve your department strategy, goals, and provision.

You need various skills to succeed as a vice president of customer service. These basic skills include excellent leadership skills, managerial capabilities, a good listening ear, the ability to resolve conflicts, research and analytical skills, and good communication skills. The educational qualification of this position is a bachelor's degree in business or management or other related fields. With this, you can earn a mean yearly salary of $134,928.

What Does a Vice President Customer Services Do

There are certain skills that many vice presidents customer services have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed management skills, problem-solving skills and time-management skills.

How To Become a Vice President Customer Services

If you're interested in becoming a vice president customer services, one of the first things to consider is how much education you need. We've determined that 72.4% of vice presidents customer services have a bachelor's degree. In terms of higher education levels, we found that 15.1% of vice presidents customer services have master's degrees. Even though most vice presidents customer services have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Vice President Customer Services

Vice President Customer Services Career Paths

Average Salary for a Vice President Customer Services

Vice Presidents Customer Services in America make an average salary of $172,160 per year or $83 per hour. The top 10 percent makes over $257,000 per year, while the bottom 10 percent under $114,000 per year.
Average Vice President Customer Services Salary
$172,160 Yearly
$82.77 hourly
$114,000
10 %
$172,000
Median
$257,000
90 %

What Am I Worth?

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Vice President Customer Services Education

Vice President Customer Services Majors

43.1 %
6.9 %

Vice President Customer Services Degrees

Bachelors

72.4 %

Masters

15.1 %

Associate

7.1 %

Top Colleges for Vice President Customer Servicess

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

5. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

6. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

9. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

10. Lehigh University

Bethlehem, PA • Private

In-State Tuition
$52,930
Enrollment
5,030

Top Skills For a Vice President Customer Services

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.4% of vice presidents customer services listed customer service on their resume, but soft skills such as management skills and problem-solving skills are important as well.

Choose From 10+ Customizable Vice President Customer Services Resume templates

Zippia allows you to choose from different easy-to-use Vice President Customer Services templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Vice President Customer Services resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Vice President Customer Services Resume
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Vice President Customer Services Resume
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Vice President Customer Services Resume
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Vice President Customer Services Resume
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Vice President Customer Services Resume
Vice President Customer Services Resume

Vice President Customer Services Demographics

Vice President Customer Services Gender Distribution

Male
Male
64%
Female
Female
36%

After extensive research and analysis, Zippia's data science team found that:

  • Among vice presidents customer services, 36.4% of them are women, while 63.6% are men.

  • The most common race/ethnicity among vice presidents customer services is White, which makes up 71.2% of all vice presidents customer services.

  • The most common foreign language among vice presidents customer services is Spanish at 40.0%.

Online Courses For Vice President Customer Services That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Customer Service Training Keys To Satisfy Your Customers
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An introduction to customer service and its importance in any business...

Start Improving Customer Service
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4.1
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Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Customer Service, Customer Support, And Customer Experience
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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

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Top Vice President Customer Services Employers

Most Common Employers For Vice President Customer Services

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Citi$184,697$88.8051
2BancFirst$180,169$86.625
3Merrill Lynch$168,794$81.155
4AT&T$167,513$80.548
5Pitney Bowes$167,364$80.465
6ABN AMRO Asset Management Holdings$161,108$77.463
7Arbonne$160,727$77.274
8AIG$160,492$77.164
9JPMorgan Chase & Co.$159,840$76.8517
10BANKWEST$156,777$75.377

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