The vice president of customer service is responsible for handling customer service and support. Your responsibility is to manage and oversee the day-to-day operation of a company's customer service while working with other senior leadership to identify short and long-term goals. You are also expected to improve satisfaction, respond to issues, and cultivate relationships for an effective workflow.
Other duties of vice president of customer service include hiring and training new employees, conducting an overall performance review, and overseeing customer service feedback. Plus, you are also expected to improve your department strategy, goals, and provision.
You need various skills to succeed as a vice president of customer service. These basic skills include excellent leadership skills, managerial capabilities, a good listening ear, the ability to resolve conflicts, research and analytical skills, and good communication skills. The educational qualification of this position is a bachelor's degree in business or management or other related fields. With this, you can earn a mean yearly salary of $134,928.