Find The Best Vice President Customer Services Jobs For You

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Average Salary
$174,380
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
61,353
Job Openings

Vice President Customer Services Careers

The vice president of customer service is responsible for handling customer service and support. Your responsibility is to manage and oversee the day-to-day operation of a company's customer service while working with other senior leadership to identify short and long-term goals. You are also expected to improve satisfaction, respond to issues, and cultivate relationships for an effective workflow.

Other duties of vice president of customer service include hiring and training new employees, conducting an overall performance review, and overseeing customer service feedback. Plus, you are also expected to improve your department strategy, goals, and provision.

You need various skills to succeed as a vice president of customer service. These basic skills include excellent leadership skills, managerial capabilities, a good listening ear, the ability to resolve conflicts, research and analytical skills, and good communication skills. The educational qualification of this position is a bachelor's degree in business or management or other related fields. With this, you can earn a mean yearly salary of $134,928.

There is more than meets the eye when it comes to being a vice president customer services. For example, did you know that they make an average of $83.84 an hour? That's $174,380 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Vice President Customer Services Do

There are certain skills that many vice presidents customer services have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed management skills, problem-solving skills and time-management skills.

When it comes to the most important skills required to be a vice president customer services, we found that a lot of resumes listed 19.4% of vice presidents customer services included customer service, while 6.0% of resumes included procedures, and 4.7% of resumes included crm. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the vice president customer services job title. But what industry to start with? Most vice presidents customer services actually find jobs in the finance and manufacturing industries.

How To Become a Vice President Customer Services

If you're interested in becoming a vice president customer services, one of the first things to consider is how much education you need. We've determined that 65.3% of vice presidents customer services have a bachelor's degree. In terms of higher education levels, we found that 13.8% of vice presidents customer services have master's degrees. Even though most vice presidents customer services have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a vice president customer services. When we researched the most common majors for a vice president customer services, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on vice president customer services resumes include associate degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a vice president customer services. In fact, many vice president customer services jobs require experience in a role such as vice president. Meanwhile, many vice presidents customer services also have previous career experience in roles such as customer service manager or customer service representative.

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Average Salary
$174,380
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
61,353
Job Openings

Vice President Customer Services Career Paths

Top Careers Before Vice President Customer Services

Top Careers After Vice President Customer Services

Vice President Customer Services Jobs You Might Like

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Vice President Customer Services

Vice Presidents Customer Services in America make an average salary of $174,380 per year or $84 per hour. The top 10 percent makes over $248,000 per year, while the bottom 10 percent under $122,000 per year.
Average Salary
$174,380
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Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Vice President, Customer Engagement Services
Vice President, Customer Engagement Services
Slipstream It, LLC
Slipstream It, LLC
01/19/2021
01/19/2021
$183,00001/19/2021
$183,000
SVP of Customer Management and Professional Services for NA
SVP of Customer Management and Professional Services for NA
Amazon.com Services LLC
Amazon.com Services LLC
08/10/2020
08/10/2020
$177,10008/10/2020
$177,100
VP of Customer Service
VP of Customer Service
Randstad Professionals
Randstad Professionals
06/29/2020
06/29/2020
$130,00006/29/2020
$130,000
Vice President Customer Services
Vice President Customer Services
Robert Half
Robert Half
09/23/2019
09/23/2019
$150,00009/23/2019
$150,000
VP Sales & Customer Service
VP Sales & Customer Service
Bluescope Steel North America Corporation
Bluescope Steel North America Corporation
08/02/2017
08/02/2017
$178,90008/02/2017
$178,900

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Vice President Customer Services Demographics

Gender

male

62.1 %

female

35.7 %

unknown

2.2 %

Ethnicity

White

72.6 %

Hispanic or Latino

13.0 %

Asian

6.1 %

Foreign Languages Spoken

Spanish

40.0 %

French

15.6 %

Portuguese

6.7 %
See More Demographics

Vice President Customer Services Education

Majors

Business
42.0 %
Finance
7.1 %

Degrees

Bachelors

65.3 %

Masters

13.8 %

Certificate

10.6 %

Top Colleges for Vice President Customer Servicess

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

5. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

6. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

9. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

10. Lehigh University

Bethlehem, PA • Private

In-State Tuition
$52,930
Enrollment
5,030
See More Education Info

Online Courses For Vice President Customer Services That You May Like

Start Improving Customer Service
udemy
3.9
(2,023)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Fundamentals of Logistics, Supply Chain & Customer Service
udemy
4.4
(656)

3 Courses in 1. Learn Logistics, Supply Chain and Customer Service...

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

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Top Skills For a Vice President Customer Services

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.4% of vice presidents customer services listed customer service on their resume, but soft skills such as management skills and problem-solving skills are important as well.

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Top Vice President Customer Services Employers

1. Bank of America
4.8
Avg. Salary: 
$109,742
Vice President Customer Servicess Hired: 
62+
2. Citigroup
4.8
Avg. Salary: 
$174,741
Vice President Customer Servicess Hired: 
52+
3. JPMorgan Chase & Co.
4.9
Avg. Salary: 
$163,632
Vice President Customer Servicess Hired: 
18+
4. Wells Fargo
4.7
Avg. Salary: 
$109,596
Vice President Customer Servicess Hired: 
17+
5. AT&T
4.7
Avg. Salary: 
$151,287
Vice President Customer Servicess Hired: 
9+
6. Bank of the West
4.8
Avg. Salary: 
$90,755
Vice President Customer Servicess Hired: 
7+

Vice President Customer Services Videos

Updated October 2, 2020