The vice president of customer service is responsible for handling customer service and support. Your responsibility is to manage and oversee the day-to-day operation of a company's customer service while working with other senior leadership to identify short and long-term goals. You are also expected to improve satisfaction, respond to issues, and cultivate relationships for an effective workflow.
Other duties of vice president of customer service include hiring and training new employees, conducting an overall performance review, and overseeing customer service feedback. Plus, you are also expected to improve your department strategy, goals, and provision.
You need various skills to succeed as a vice president of customer service. These basic skills include excellent leadership skills, managerial capabilities, a good listening ear, the ability to resolve conflicts, research and analytical skills, and good communication skills. The educational qualification of this position is a bachelor's degree in business or management or other related fields. With this, you can earn a mean yearly salary of $134,928.
There is more than meets the eye when it comes to being a vice president customer services. For example, did you know that they make an average of $83.84 an hour? That's $174,380 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many vice presidents customer services have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed management skills, problem-solving skills and time-management skills.
When it comes to the most important skills required to be a vice president customer services, we found that a lot of resumes listed 19.4% of vice presidents customer services included customer service, while 6.0% of resumes included procedures, and 4.7% of resumes included crm. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the vice president customer services job title. But what industry to start with? Most vice presidents customer services actually find jobs in the finance and manufacturing industries.
If you're interested in becoming a vice president customer services, one of the first things to consider is how much education you need. We've determined that 65.3% of vice presidents customer services have a bachelor's degree. In terms of higher education levels, we found that 13.8% of vice presidents customer services have master's degrees. Even though most vice presidents customer services have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a vice president customer services. When we researched the most common majors for a vice president customer services, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on vice president customer services resumes include associate degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a vice president customer services. In fact, many vice president customer services jobs require experience in a role such as vice president. Meanwhile, many vice presidents customer services also have previous career experience in roles such as customer service manager or customer service representative.