How to hire a vice president customer services

How to hire a vice president customer services, step by step

Here's a step-by-step vice president customer services hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a vice president customer services job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new vice president customer services
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a vice president customer services, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect vice president customer services also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents vice president customer services salaries for various positions.

   Type of Vice President Customer Services	Description	Hourly rate
   Vice President Customer Services	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.	$54-123
   Group Manager	Group Managers are employees who oversee a specific department, team, or any group in the company. They are usually tenured employees or industry experts... Show more	$37-85
   Operations Director	Operations directors oversee all company operations. They have the power to set the direction, change the course of the organization, and reform strategies to ensure efficiency in how the company operates... Show more	$31-78

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Satisfaction
   • Strategic Plan
   • Continuous Improvement
   • Process Improvement
   • Product Development
   • Customer Support
   • Customer Care
   • Shared Services
   • Direct Reports
   • KPIs
   • Account Management
   • Service Delivery
   • Performance Metrics
   • Call Center Management

   Check all skills

   Responsibilities:

   • Prepare annual operating budget of $350k, manage expenditures and analyze variances using KPIs and CRM dashboards.
   • Manage annual budget/forecast, including event marketing, customer communication and CRM.
   • Generate $1M savings by implementing third party logistics operations for freight value at $6M.
   • Provide direction to technical support, warranty and repair, logistics, and training teams for worldwide service operations.
   • Ensure successful delivery of customer experience programs and strategic business growth initiatives by exceeding KPIs and metrics.
   • Develop relationships with discharge planners and other marketing representatives from other healthcare organizations and develop strong provider relation with physician groups.

3. Make a budget

   Including a salary range in your vice president customer services job description is one of the best ways to attract top talent. A vice president customer services can vary based on:

   • Location. For example, vice presidents customer services' average salary in kentucky is 45% less than in colorado.
   • Seniority. Entry-level vice presidents customer services 56% less than senior-level vice presidents customer services.
   • Certifications. A vice president customer services with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a vice president customer services's salary.

   Average vice president customer services salary

   $172,160yearly

   $82.77 hourly rate

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   Entry-level vice president customer services salary

   $114,000 yearly salary

   Updated December 17, 2025

4. Writing a vice president customer services job description

   A job description for a vice president customer services role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a vice president customer services job description:

   Vice president customer services job description example

   Job DescriptionSEARCH Group Partners, a premier recruiting firm, is looking for Vice President of Customer Service/Call Center Site Leader for one of our clients in Salt Lake City, Utah.
   This position will oversee and manage the daily operations of a company's customer service department. You are also in charge of working with other senior leadership to identify short- and long-term goals for the company and determine what role your department can play in improving customer relationships, satisfaction, and company response time to issues. You hire and oversee the training of new department employees, conduct performance reviews and analyze customer service feedback, and work to develop and improve your department's customer service strategies and provision.
   
   Here's what you need to have...

   • Bachelor's degree is business or related is required

   • 10+ years of related experience required, with at least 5 years of management experience
   • Must have experience managing call/contact center
   • Strong background in processes and policies, establishing the foundations to help scale an organization.
   • Strong People leader.
   • Experience with start-ups is a plus.
   • Experience in financial services &/or fintech industries a plus.

   
   About SEARCH Group Partners:
   SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally.
   
   At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified.
   
   

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5. Post your job

   To find vice presidents customer services for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any vice presidents customer services they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level vice presidents customer services with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your vice president customer services job on Zippia to find and recruit vice president customer services candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with vice president customer services candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new vice president customer services

   Once you have selected a candidate for the vice president customer services position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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