Vice president customer services job description
Updated March 14, 2024
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Example vice president customer services requirements on a job description
Vice president customer services requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in vice president customer services job postings.
Sample vice president customer services requirements
- Bachelor's degree or higher in customer service related field.
- Minimum of 10 years of experience in customer service.
- Familiarity with customer service technologies and software.
- Proficiency in data analysis and management.
- Knowledge of customer service best practices.
Sample required vice president customer services soft skills
- Excellent communication and interpersonal skills.
- Able to manage customer service teams.
- Able to build customer relationships.
- Ability to handle customer complaints.
- Strong problem solving and conflict resolution skills.
Vice president customer services job description example 1
Search vice president customer services job description
Job DescriptionSEARCH Group Partners, a premier recruiting firm, is looking for
Vice President of Customer Service/Call Center Site Leader
for one of our clients in
Salt Lake City, Utah.
This position will oversee and manage the daily operations of a company's customer service department. You are also in charge of working with other senior leadership to identify short- and long-term goals for the company and determine what role your department can play in improving customer relationships, satisfaction, and company response time to issues. You hire and oversee the training of new department employees, conduct performance reviews and analyze customer service feedback, and work to develop and improve your department's customer service strategies and provision.
Here's what you need to have...
About SEARCH Group Partners:
SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally.
At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified.
Vice President of Customer Service/Call Center Site Leader
for one of our clients in
Salt Lake City, Utah.
This position will oversee and manage the daily operations of a company's customer service department. You are also in charge of working with other senior leadership to identify short- and long-term goals for the company and determine what role your department can play in improving customer relationships, satisfaction, and company response time to issues. You hire and oversee the training of new department employees, conduct performance reviews and analyze customer service feedback, and work to develop and improve your department's customer service strategies and provision.
Here's what you need to have...
- Bachelor's degree is business or related is required
- 10+ years of related experience required, with at least 5 years of management experience
- Must have experience managing call/contact center
- Strong background in processes and policies, establishing the foundations to help scale an organization.
- Strong People leader.
- Experience with start-ups is a plus.
- Experience in financial services &/or fintech industries a plus.
About SEARCH Group Partners:
SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally.
At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified.
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Updated March 14, 2024
Updated March 14, 2024