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The differences between vice presidents customer services and client services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a vice president customer services and a client services manager. Additionally, a vice president customer services has an average salary of $172,160, which is higher than the $78,439 average annual salary of a client services manager.
The top three skills for a vice president customer services include customer satisfaction, strategic plan and continuous improvement. The most important skills for a client services manager are customer service, client service, and account management.
| Vice President Customer Services | Client Services Manager | |
| Yearly salary | $172,160 | $78,439 |
| Hourly rate | $82.77 | $37.71 |
| Growth rate | 6% | 6% |
| Number of jobs | 104,468 | 319,909 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 72% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A vice president of customer service is an executive management professional who is responsible for managing all activities related to customer support and service of an organization. This vice president is required to develop a customer service strategy while supervising the overall performance of staff members to achieve customer satisfaction. The vice president must lead the development team to create new programs and initiatives that can provide quality customer care. This vice president must also evaluate and select vendors that provide technical support, such as IBM and Accenture.
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Vice presidents customer services and client services managers have different pay scales, as shown below.
| Vice President Customer Services | Client Services Manager | |
| Average salary | $172,160 | $78,439 |
| Salary range | Between $114,000 And $257,000 | Between $54,000 And $113,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New Jersey |
| Best paying company | - | McKinsey & Company Inc |
| Best paying industry | - | Technology |
There are a few differences between a vice president customer services and a client services manager in terms of educational background:
| Vice President Customer Services | Client Services Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between vice presidents customer services' and client services managers' demographics:
| Vice President Customer Services | Client Services Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 63.6% Female, 36.4% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |