Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between vice presidents customer services and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a vice president customer services and a customer service manager. Additionally, a vice president customer services has an average salary of $172,160, which is higher than the $61,487 average annual salary of a customer service manager.
The top three skills for a vice president customer services include customer satisfaction, strategic plan and continuous improvement. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.
| Vice President Customer Services | Customer Service Manager | |
| Yearly salary | $172,160 | $61,487 |
| Hourly rate | $82.77 | $29.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 104,468 | 313,110 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 46% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A vice president of customer service is an executive management professional who is responsible for managing all activities related to customer support and service of an organization. This vice president is required to develop a customer service strategy while supervising the overall performance of staff members to achieve customer satisfaction. The vice president must lead the development team to create new programs and initiatives that can provide quality customer care. This vice president must also evaluate and select vendors that provide technical support, such as IBM and Accenture.
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
Vice presidents customer services and customer service managers have different pay scales, as shown below.
| Vice President Customer Services | Customer Service Manager | |
| Average salary | $172,160 | $61,487 |
| Salary range | Between $114,000 And $257,000 | Between $35,000 And $105,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New Jersey |
| Best paying company | - | KLA |
| Best paying industry | - | Manufacturing |
There are a few differences between a vice president customer services and a customer service manager in terms of educational background:
| Vice President Customer Services | Customer Service Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between vice presidents customer services' and customer service managers' demographics:
| Vice President Customer Services | Customer Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 63.6% Female, 36.4% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |