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The differences between vice presidents customer services and group managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a vice president customer services and a group manager. Additionally, a vice president customer services has an average salary of $172,160, which is higher than the $118,324 average annual salary of a group manager.
The top three skills for a vice president customer services include customer satisfaction, strategic plan and continuous improvement. The most important skills for a group manager are client facing, project management, and customer service.
| Vice President Customer Services | Group Manager | |
| Yearly salary | $172,160 | $118,324 |
| Hourly rate | $82.77 | $56.89 |
| Growth rate | 6% | 6% |
| Number of jobs | 104,468 | 263,616 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 71% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A vice president of customer service is an executive management professional who is responsible for managing all activities related to customer support and service of an organization. This vice president is required to develop a customer service strategy while supervising the overall performance of staff members to achieve customer satisfaction. The vice president must lead the development team to create new programs and initiatives that can provide quality customer care. This vice president must also evaluate and select vendors that provide technical support, such as IBM and Accenture.
Group Managers are employees who oversee a specific department, team, or any group in the company. They are usually tenured employees or industry experts. Group Managers oversee their team's performance and professional growth. They set clear, strategic goals for the team and create plans to reach these goals. They monitor the achievement of such goals and guide their team along the way. They also manage the team professionally. The coach team members train the employees if there are updates or new strategies and ensure that they remain engaged. They motivate their team to perform well and strive hard to reach group goals.
Vice presidents customer services and group managers have different pay scales, as shown below.
| Vice President Customer Services | Group Manager | |
| Average salary | $172,160 | $118,324 |
| Salary range | Between $114,000 And $257,000 | Between $78,000 And $178,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New York |
| Best paying company | - | |
| Best paying industry | - | Finance |
There are a few differences between a vice president customer services and a group manager in terms of educational background:
| Vice President Customer Services | Group Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 71% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between vice presidents customer services' and group managers' demographics:
| Vice President Customer Services | Group Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 63.6% Female, 36.4% | Male, 67.9% Female, 32.1% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |