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The differences between vice presidents customer services and operations directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a vice president customer services and an operations director. Additionally, a vice president customer services has an average salary of $172,160, which is higher than the $104,050 average annual salary of an operations director.
The top three skills for a vice president customer services include customer satisfaction, strategic plan and continuous improvement. The most important skills for an operations director are customer service, continuous improvement, and oversight.
| Vice President Customer Services | Operations Director | |
| Yearly salary | $172,160 | $104,050 |
| Hourly rate | $82.77 | $50.02 |
| Growth rate | 6% | 6% |
| Number of jobs | 104,468 | 114,993 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 67% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A vice president of customer service is an executive management professional who is responsible for managing all activities related to customer support and service of an organization. This vice president is required to develop a customer service strategy while supervising the overall performance of staff members to achieve customer satisfaction. The vice president must lead the development team to create new programs and initiatives that can provide quality customer care. This vice president must also evaluate and select vendors that provide technical support, such as IBM and Accenture.
Operations directors oversee all company operations. They have the power to set the direction, change the course of the organization, and reform strategies to ensure efficiency in how the company operates. Operations directors manage business operations effectively by constantly analyzing company data and by anticipating any challenge that may come their way. As such, they make sound business decisions and recommendations that will help strengthen the organization. Operations directors oversee finances, quality control, and even human resources. They ensure that all aspects of the business are considered in making business operations decisions.
Vice presidents customer services and operations directors have different pay scales, as shown below.
| Vice President Customer Services | Operations Director | |
| Average salary | $172,160 | $104,050 |
| Salary range | Between $114,000 And $257,000 | Between $65,000 And $164,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Airbnb |
| Best paying industry | - | Finance |
There are a few differences between a vice president customer services and an operations director in terms of educational background:
| Vice President Customer Services | Operations Director | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between vice presidents customer services' and operations directors' demographics:
| Vice President Customer Services | Operations Director | |
| Average age | 44 | 44 |
| Gender ratio | Male, 63.6% Female, 36.4% | Male, 70.6% Female, 29.4% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |