Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between vice presidents customer services and operations vice presidents can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a vice president customer services, becoming an operations vice president takes usually requires More than 10 years. Additionally, a vice president customer services has an average salary of $172,160, which is higher than the $163,076 average annual salary of an operations vice president.
The top three skills for a vice president customer services include customer satisfaction, strategic plan and continuous improvement. The most important skills for an operations vice president are customer service, oversight, and project management.
| Vice President Customer Services | Operations Vice President | |
| Yearly salary | $172,160 | $163,076 |
| Hourly rate | $82.77 | $78.40 |
| Growth rate | 6% | 6% |
| Number of jobs | 104,468 | 147,465 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 70% |
| Average age | 44 | 52 |
| Years of experience | 6 | - |
A vice president of customer service is an executive management professional who is responsible for managing all activities related to customer support and service of an organization. This vice president is required to develop a customer service strategy while supervising the overall performance of staff members to achieve customer satisfaction. The vice president must lead the development team to create new programs and initiatives that can provide quality customer care. This vice president must also evaluate and select vendors that provide technical support, such as IBM and Accenture.
The responsibilities of an operations vice president will revolve around overseeing business operations and ensuring workforce and workflow efficiency through evaluations and providing strategic plans that would drive the company to meet its vision and mission. An operations vice president, in adherence to the company policies and regulations, also has the power to hire and train employees, even to execute disciplinary actions such as termination or suspension when necessary. Furthermore, an operations vice president also has discretion in reviewing and approving reports and requirements in various aspects such as budgeting and new policies.
Vice presidents customer services and operations vice presidents have different pay scales, as shown below.
| Vice President Customer Services | Operations Vice President | |
| Average salary | $172,160 | $163,076 |
| Salary range | Between $114,000 And $257,000 | Between $106,000 And $249,000 |
| Highest paying City | - | Seattle, WA |
| Highest paying state | - | Washington |
| Best paying company | - | Altar'd State |
| Best paying industry | - | Hospitality |
There are a few differences between a vice president customer services and an operations vice president in terms of educational background:
| Vice President Customer Services | Operations Vice President | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 70% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between vice presidents customer services' and operations vice presidents' demographics:
| Vice President Customer Services | Operations Vice President | |
| Average age | 44 | 52 |
| Gender ratio | Male, 63.6% Female, 36.4% | Male, 77.7% Female, 22.3% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 3.7% Unknown, 3.9% Hispanic or Latino, 7.5% Asian, 7.5% White, 76.8% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 10% | 12% |