Vice president customer services vs senior operations manager

Differences between vice president customer services and senior operations manager duties and responsibilities

Vice president customer services example responsibilities.

• Prepare annual operating budget of $350k, manage expenditures and analyze variances using KPIs and CRM dashboards.
• Manage annual budget/forecast, including event marketing, customer communication and CRM.
• Generate $1M savings by implementing third party logistics operations for freight value at $6M.
• Provide direction to technical support, warranty and repair, logistics, and training teams for worldwide service operations.
• Ensure successful delivery of customer experience programs and strategic business growth initiatives by exceeding KPIs and metrics.
• Develop relationships with discharge planners and other marketing representatives from other healthcare organizations and develop strong provider relation with physician groups.
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Senior operations manager example responsibilities.

• Organize efforts of team to achieve ACD productivity goals.
• Manage the build-out and daily operations of a network operations center (NOC).
• Manage and coordinate the staff for better inventory and stores management up to the ISO standard.
• Manage existing department service contracts for facilities including cleaning, exterminating, security and HVAC.
• Create and manage departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
• Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
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