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The differences between vice presidents customer services and senior vice presidents-operations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a vice president customer services and a senior vice president-operations. Additionally, a senior vice president-operations has an average salary of $192,068, which is higher than the $172,160 average annual salary of a vice president customer services.
The top three skills for a vice president customer services include customer satisfaction, strategic plan and continuous improvement. The most important skills for a senior vice president-operations are oversight, financial performance, and SVP.
| Vice President Customer Services | Senior Vice President-Operations | |
| Yearly salary | $172,160 | $192,068 |
| Hourly rate | $82.77 | $92.34 |
| Growth rate | 6% | 6% |
| Number of jobs | 104,468 | 124,906 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 70% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A vice president of customer service is an executive management professional who is responsible for managing all activities related to customer support and service of an organization. This vice president is required to develop a customer service strategy while supervising the overall performance of staff members to achieve customer satisfaction. The vice president must lead the development team to create new programs and initiatives that can provide quality customer care. This vice president must also evaluate and select vendors that provide technical support, such as IBM and Accenture.
Senior Vice Presidents for Operations are top management employees who oversee the company's operations. They report to the company's Chief Executive Officer or roles equivalent to such. They are expected to be very familiar with everything related to the company, such as its products, services, and production activities, among others. As such, they would be able to create strategies that would elevate the performance of the company. They are heavily involved in the decision-making related to the different departments in operations. Senior Vice Presidents for Operations manage different departments related to operations. They ensure that all factors in operations contribute to the company's success.
Vice presidents customer services and senior vice presidents-operations have different pay scales, as shown below.
| Vice President Customer Services | Senior Vice President-Operations | |
| Average salary | $172,160 | $192,068 |
| Salary range | Between $114,000 And $257,000 | Between $114,000 And $323,000 |
| Highest paying City | - | Seattle, WA |
| Highest paying state | - | Washington |
| Best paying company | - | UnitedHealth Group |
| Best paying industry | - | Manufacturing |
There are a few differences between a vice president customer services and a senior vice president-operations in terms of educational background:
| Vice President Customer Services | Senior Vice President-Operations | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 70% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between vice presidents customer services' and senior vice presidents-operations' demographics:
| Vice President Customer Services | Senior Vice President-Operations | |
| Average age | 44 | 44 |
| Gender ratio | Male, 63.6% Female, 36.4% | Male, 77.3% Female, 22.7% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |