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The differences between vice presidents customer services and vice president & general managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a vice president customer services and a vice president & general manager. Additionally, a vice president & general manager has an average salary of $172,487, which is higher than the $172,160 average annual salary of a vice president customer services.
The top three skills for a vice president customer services include customer satisfaction, strategic plan and continuous improvement. The most important skills for a vice president & general manager are customer service, R, and revenue growth.
| Vice President Customer Services | Vice President & General Manager | |
| Yearly salary | $172,160 | $172,487 |
| Hourly rate | $82.77 | $82.93 |
| Growth rate | 6% | 6% |
| Number of jobs | 104,468 | 252,313 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 72% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A vice president of customer service is an executive management professional who is responsible for managing all activities related to customer support and service of an organization. This vice president is required to develop a customer service strategy while supervising the overall performance of staff members to achieve customer satisfaction. The vice president must lead the development team to create new programs and initiatives that can provide quality customer care. This vice president must also evaluate and select vendors that provide technical support, such as IBM and Accenture.
A vice president and general manager's role is to implement policies and regulations while overseeing the business operations. Typically, it is their primary responsibility to devise training programs that would produce more efficient workforce members, create new strategies to boost sales and customer satisfaction, and participate in budget and goals creation. They mainly report to high-ranking officials such as the president and board members. Furthermore, a vice president and general manager may perform clerical tasks such as preparing progress reports and presentations, managing schedules, and responding to correspondence.
Vice presidents customer services and vice president & general managers have different pay scales, as shown below.
| Vice President Customer Services | Vice President & General Manager | |
| Average salary | $172,160 | $172,487 |
| Salary range | Between $114,000 And $257,000 | Between $108,000 And $273,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | |
| Best paying industry | - | Media |
There are a few differences between a vice president customer services and a vice president & general manager in terms of educational background:
| Vice President Customer Services | Vice President & General Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between vice presidents customer services' and vice president & general managers' demographics:
| Vice President Customer Services | Vice President & General Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 63.6% Female, 36.4% | Male, 89.1% Female, 10.9% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |