What does a vice president of professional services do?
A vice president of professional services spearheads and oversees programs and projects, ensuring efficiency and client satisfaction. They are responsible for managing staff, liaising with key clients and business partners, supervising the development of services, studying client feedback, and monitoring the progress of all operations, resolving concerns should any arise. They must also produce and present reports to the president, coordinating regularly. Moreover, a vice president must implement the company's policies and regulations, developing new ones as needed.
Vice president of professional services responsibilities
Here are examples of responsibilities from real vice president of professional services resumes:
- Manage RFP s, obtain & close pilots, and manage UAT s for highly-unique solution sales.
- Manage telecommunications including recent switch to VOIP phone system.
- Manage computer security framework to ensure organization is compliant with office of human rights regarding HIPAA privacy security controls.
- Head up the VSI SaaS offering from concept to agreement.
- Serve as the initial lead product manager to launch the company's first successful SaaS application.
- Develop and grow relationships with professional services firms and non-profit organizations with a specialty in the legal services and healthcare industries.
- Provide software development and integration into healthcare vendor management software solutions.
- Conduct extensive marketing research and database analysis and determine status of margin borrowing product usage and barriers to its use.
- Convert Medicaid billing from old system to new, using ICD-9 coding.
- Earn high marks leading additional quality reviews conduct by HFR, Medicaid and Delmarva.
- Manage pharmacy integration to EHR project; complete functional and system requirements, and identify pharmacy vendor.
Vice president of professional services skills and personality traits
We calculated that 10% of Vice Presidents Of Professional Services are proficient in Service Delivery, Professional Services Organization, and Financial Services. They’re also known for soft skills such as Detail oriented, Technical skills, and Customer-service skills.
We break down the percentage of Vice Presidents Of Professional Services that have these skills listed on their resume here:
- Service Delivery, 10%
Led all customer-facing service delivery projects including executive representation throughout sales cycle, implementation, and ongoing relationship management.
- Professional Services Organization, 7%
Challenged with establishing the Professional Services organization for an ECRM start-up company.
- Financial Services, 7%
Supervised Members Financial Services which is a program involving the sales of alternative non-bank investments.
- Client Relationships, 6%
Simplified practices for engaging new clients, resulting in significantly improved coach/client relationships and satisfaction with services.
- Customer Satisfaction, 6%
Corrected customer satisfaction issues and customer experience resulting in significant improvement in customer satisfaction, customer references, and up-sell/cross-sell deals.
- Client Satisfaction, 6%
Achieved significant efficiency and data accuracy improvements across all operational areas leading to material gross margin improvements and client satisfaction.
Most vice presidents of professional services use their skills in "service delivery," "professional services organization," and "financial services" to do their jobs. You can find more detail on essential vice president of professional services responsibilities here:
Customer-service skills. Another skill that relates to the job responsibilities of vice presidents of professional services is customer-service skills. This skill is critical to many everyday vice president of professional services duties, as "when helping to make a sale, sales managers must listen and respond to the customer’s needs." This example from a resume shows how this skill is used: "act as executive relationship catalyst for major customer accounts in healthcare, financial services and public sector markets. "
Leadership skills. A big part of what vice presidents of professional services do relies on "leadership skills." You can see how essential it is to vice president of professional services responsibilities because "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." Here's an example of how this skill is used from a resume that represents typical vice president of professional services tasks: "participated as a member of the executive leadership team responsible for delivering large-scale enterprise saas solutions. "
Analytical skills. A commonly-found skill in vice president of professional services job descriptions, "analytical skills" is essential to what vice presidents of professional services do. Vice president of professional services responsibilities rely on this skill because "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." You can also see how vice president of professional services duties rely on analytical skills in this resume example: "developed and obtained hr organizational goals by conducting needs analysis and fulfilling departmental initiatives. "
Communication skills. Lastly, "communication skills" is an important element of what a vice president of professional services does. Vice president of professional services responsibilities require this skill because "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." This resume example highlights how vice president of professional services duties rely on this skill: "led all professional services delivery for telecommunications division of this global provider of enterprise and saas decision management solutions. "
The three companies that hire the most vice president of professional servicess are:
- PlanSource3 vice presidents of professional services jobs
- Morgan Stanley2 vice presidents of professional services jobs
- CalAmp
1 vice presidents of professional services jobs
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Compare different vice presidents of professional services
Vice president of professional services vs. Managing director
A Managing Director oversees workflow and progress, making sure that all operations align within the company or organization's mission or set of goals. They are responsible for crafting strategies, devising effective business plans, and executing guidelines that would nurture a company's growth, and as well as to be the driving force that would direct employees to the company's objectives. Furthermore, a Managing Director must coordinate with those in a higher position, such as the members of the board.
While similarities exist, there are also some differences between vice presidents of professional services and managing director. For instance, vice president of professional services responsibilities require skills such as "service delivery," "professional services organization," "customer satisfaction," and "service offerings." Whereas a managing director is skilled in "portfolio," "oversight," "customer service," and "real estate." This is part of what separates the two careers.
Managing directors tend to make the most money working in the finance industry, where they earn an average salary of $177,065. In contrast, vice presidents of professional services make the biggest average salary, $173,961, in the start-up industry.The education levels that managing directors earn slightly differ from vice presidents of professional services. In particular, managing directors are 1.6% more likely to graduate with a Master's Degree than a vice president of professional services. Additionally, they're 1.7% more likely to earn a Doctoral Degree.Vice president of professional services vs. Senior director
Senior directors are the top management who manage the overall corporate structure of a brand. These executives take responsibility for the planning, operations, and profitability of the company. They direct and control all the functions of businesses. Their jobs cover the advertising, marketing, sales, and promotions of products and services. They are the people behind the tactical and strategic management of every asset of the enterprise through different programs.
In addition to the difference in salary, there are some other key differences worth noting. For example, vice president of professional services responsibilities are more likely to require skills like "service delivery," "professional services organization," "financial services," and "client relationships." Meanwhile, a senior director has duties that require skills in areas such as "analytics," "patients," "portfolio," and "oversight." These differences highlight just how different the day-to-day in each role looks.
Senior directors earn a lower average salary than vice presidents of professional services. But senior directors earn the highest pay in the pharmaceutical industry, with an average salary of $180,537. Additionally, vice presidents of professional services earn the highest salaries in the start-up with average pay of $173,961 annually.In general, senior directors achieve similar levels of education than vice presidents of professional services. They're 1.3% more likely to obtain a Master's Degree while being 1.7% more likely to earn a Doctoral Degree.Vice president of professional services vs. Business director
Business directors are responsible for overseeing the development of an organization's business goals and objectives. They typically work to increase business revenue, identify and develop business opportunities, and expand the company's presence and its brands. Other duties and responsibilities may include establishing effective company policies, goals, and sales targets, overseeing financial and budgetary activities, and identifying ways to minimize cost and boost financial performance. Business directors are also expected to negotiate contracts with clients and suppliers and propose and develop new partnerships.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from vice president of professional services resumes include skills like "service delivery," "professional services organization," "financial services," and "client relationships," whereas a business director is more likely to list skills in "sigma," "customer service," "oversight," and "patients. "
Business directors earn the highest salary when working in the finance industry, where they receive an average salary of $129,623. Comparatively, vice presidents of professional services have the highest earning potential in the start-up industry, with an average salary of $173,961.Most business directors achieve a similar degree level compared to vice presidents of professional services. For example, they're 1.1% less likely to graduate with a Master's Degree, and 2.7% less likely to earn a Doctoral Degree.Vice president of professional services vs. Sales and marketing vice president
A sales and marketing vice president is responsible for managing brand awareness, developing strategic promotional plans, and preparing marketing campaigns to attract existing. Potential customers increase sales revenues and improve the company's profitability. A sales and marketing vice president monitors the sales team, reviews the sales budget, researches the current industry trends to identify business opportunities, and allocates resources efficiently. A sales and marketing vice president must have excellent leadership and communication skills to discuss services with clients and set long-term sales development goals.
Types of vice president of professional services
Updated January 8, 2025
