Vice-president of quality job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

The Vice President of Incident Management & Quality Assurance will plan, direct, coordinate, and oversee management of incidents, disputes, quality assurance and related operations activities, ensuring development and implementation of efficient processes and procedures between Operations, Engineering, Infrastructure, and other departments.

Primary Areas of Responsibility - Incident Management Ownership of high priority incidents and escalations Develop and optimize the processes, procedures and artifacts to standardize and efficiently manage incidents, i.e. incident runbook, top client mapping, processor escalation contacts, process flows, etc.Responsible for partnership across functions to drive product and technology improvements/process enhancements following incident remediation efforts Project management of the incident management initiative(s), facilitating working sessions with the core team, managing the overall project plan and work streams, and preparing materials for internal and client executive-level discussions Responsible for driving the development and deployment of tools used for incident handling, monitoring and communication Management of the development and refinement of internal/external communication processes and materials, i.e. merchant incident reports, support notifications, status dashboards, formal client communications, etc.Incorporate internal and external feedback into the overall incident management strategy, processes and tools and drive messaging to executive leadership

Primary Areas of Responsibility - Quality AssuranceMonitoring the quality performance and delivery of the technology/product outputs and deliverables to serve customers and clients.Documenting and reporting product or service quality levels Communicating with other team members to implement processes and procedures following issue remediation Analyze, review and implement changes to department processes and procedures to support organization's global scaling efforts

Required Skills/Abilities:10+ years of relevant experience working within a fast-past technologically driven company Knowledge of and experience working within the payments industry and process redesign / operations strongly preferred Excellent verbal and written communication skills Strong supervisory and leadership skills Extensive knowledge and ability to author process, procedural and policy documentation Excellent organizational skills and attention to detail Strong analytical and problem-solving skills

Education and Experience:Bachelor's degree in IT, Computer Information Systems, or other industry-related field required; MBA or Master's Degree in related field preferred At least 10 years of industry-related experience including two years in upper management required

Physical Requirements:Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay provides exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

+ At least 5 years experience in Auditing, Accounting, Internal Control and/or Credit Underwriting with focus on Wholesale Credit Risk

+ Knowledge of financial principles and procedures; strong background in the Financial Services Industry

+ Working understanding of credit risks and related controls

+ Ability to follow complex methods and procedures in diverse tasks

+ Experience with Credit Risk infrastructure tools and applications (iCRD, Loan IQ, Connect, etc)

+ Working knowledge of Microsoft Office applications

+ Highest level of professionalism, ability to deal with highly confidential information in a professional manner

+ Strong time management, problem solving, written and oral communication skills

+ Ability to work well individually and in teams, share information and support colleagues

+ Flexibility and ability to work in a fast-paced environment where priorities shift rapidly

+ Self-motivated and willingness to take ownership of new projects/initiatives

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Vice President, Quality and Performance Outcomes is responsible for overseeing the Healthcare Effectiveness Data and Information Sets (HEDIS) operations for all markets and products including setting strategies for maximizing STAR ratings, recognizing withhold dollars and reporting. Provides leadership to achieve target improvement goals.
Essential Functions:
Establishes objectives and annual goals in conjunction with the Executive team Establish the organizations Quality structure and strategy in collaboration with the market Promotes organization-wide understanding, communication, and coordination of the Quality program Oversees the quality dashboard reporting and analyzes the validity of data/reports Ensures organization is compliant with NCQA Accreditation for products Provides leadership for and supervises the member/provider satisfaction survey process Provides leadership for the development, implementation, and evaluation of HEDIS strategy and action plans for all markets Work closely with the market CMO's in jointly establishing goals Collaborate with the Enterprise clinical team and the markets in achieving the goals through evidence based interventions Developing health literacy campaigns jointly with the market leadership Supports External Quality Review Organization (EQRO) state audit processes Provides HEDIS/Quality leadership representation in new business activities Works with the Markets to establish their Quality structure & strategy Provides leadership support and makes recommendations for provider re-credentialing in the areas of medical record reviews, Clinical Quality indicators, performance and quality of care actions Assures compliance with all State and Federal HEDIS requirements Develops & manages the annual operating and capital budgets Oversees quarterly reporting of all HEDIS quality initiatives/results and state performance and bonus measures to all appropriate committees Develop the goals, measurements, quality standards and tracking mechanisms for HEDIS with DSI and clinical informatics Integrates HEDIS into provider strategy Perform any other job duties as requested

Education and Experience:
Bachelor Degree or equivalent work experience is required Graduate degree in business administration (MBA), nursing (MSN), or public administration (MPA) preferred Minimum of ten (10) or more years of current progressive, operational experience in HEDIS, quality management, quality improvement, risk management, and/or utilization management in a managed care setting Five (5) years of strong senior level leadership/ management experience is required Demonstrated management of multiple regulatory and accreditation areas covering a broad range of populations Previous NCQA, URAC accreditation and HEDIS reporting knowledge and awareness is preferred Five (5) years of experience in a managed care organization, Medicaid, Medicare, and Long-Term Care is preferred

Competencies, Knowledge and Skills:
Intermediate proficiency level with Microsoft Office (word, excel, PowerPoint) and reporting/database applications Proven leadership skills Process and outcome expertise Ability to drive consensus and develop relationships across the organization; Collaborate across functional areas Understand and integrate the role of HEDIS in the context of the regulatory environment Clinical data analysis and trending skills Knowledge of trends in healthcare, managed care, Medicaid/Medicare, long term-care, NQQA and URAC accreditation and HEDIS/QualityEffective oral and written communication skills Attention to detail Negotiation skills/experience Decision making/problem solving skills Knowledge of population health management Strong organizational, analysis, and problem-solving skills Knowledge of the political and regulatory environments Critical listening and thinking skills

Licensure and Certification:
None

Working Conditions:
General office environment; may be required to sit or stand for extended periods of time

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.