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Vice president of sales & operations skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Adry S. Clark Ph.D.,

Andrea Dixon Ph.D.

Vice president of sales & operations example skills

Below we've compiled a list of the most critical vice president of sales & operations skills. We ranked the top skills for vice presidents of sales & operations based on the percentage of resumes they appeared on. For example, 9.4% of vice president of sales & operations resumes contained sales operations as a skill. Continue reading to find out what skills a vice president of sales & operations needs to be successful in the workplace.

15 vice president of sales & operations skills for your resume and career

1. Sales Operations

Here's how vice presidents of sales & operations use sales operations:

Delivered tactical leadership to sales operations by effectively creating, implementing, and executing strategic sales and account initiatives.
Recruited by this commercial HDP fabrication company to oversee general manufacturing and sales operations.

2. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how vice presidents of sales & operations use crm:

Originated digital marketing automation platform and integrated Search Engine Optimization into CRM platform.
Identified and integrated digital document delivery and e-signature system into CRM platform.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how vice presidents of sales & operations use customer service:

Assumed responsibility for developing the customer service department as well as implementing procedures for order processing as well as product fulfillment.
Increased customer satisfaction by leading and training high-powered inside sales and customer service teams to cultivate and maintain key customer relationships.

4. Revenue Growth

Here's how vice presidents of sales & operations use revenue growth:

Cultivated customer relationships to secure additional business opportunities and increased growth within partnerships, driving 200% revenue growth.
Focus entails a hybrid of strategic and tactical duties directly related to driving revenue growth and performance accountability.

5. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how vice presidents of sales & operations use salesforce:

Established formal sales process, implemented Salesforce.com, streamlined order procedure, renegotiated more favorable agreements with distribution partners and vendors.
Tracked sales activity in Salesforce to insure individual and company numbers were met on weekly/monthly/quarterly basis.

6. Sales Process

Here's how vice presidents of sales & operations use sales process:

Participated in the full life cycle sales process; established cohesive relationships to provide exemplary customer satisfaction.
Provided sales process recommendations for lead-to-order and order-to-billing functions for new product releases.

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7. Strategic Partnerships

Here's how vice presidents of sales & operations use strategic partnerships:

Managed strategic partnerships for call center operations.
Led strategic partnerships with clients and an international sales rep firm.

8. Sales Organization

Sales organization is part of a firm or company's entire business organization, which is focused on the distribution of goods. The sales organization is responsible for the efficient allocation of goods and services to the client. This is also defined as the group of individuals working together to market a product and sell to consumers or clients. And the sales organization is tasked with planning and controlling activities to include recruitment, orientation, and training of employees and the assigning to their tasks, supervision, and motivation to perform well.

Here's how vice presidents of sales & operations use sales organization:

Developed streamlined sales force effectiveness processes and measurement tools to support expanded pipeline development and revenue opportunities for the sales organization.
Worked closely with senior leadership to define the optimal performance measurements and management programs required to ensure sales organization success.

9. Sales Management

Here's how vice presidents of sales & operations use sales management:

Negotiated agreements with manufacturers, established sales management objectives, measurements and controls, directed the advertising and sales promotion program.
Work with Executive Sales management to identify and develop emerging revenue opportunities and the refinement of the company's strategic positioning.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how vice presidents of sales & operations use business development:

Supported business development needs of servo-drive manufacturer, golf course/planned unit developer, charitable organization, and internet telephone handset manufacturer.
Led sales and business development including key account management, customer relationship development, contract negotiations, and service fulfillment.

11. KPIs

Here's how vice presidents of sales & operations use kpis:

Established KPIs within Operations to ensure service level agreements were consistently met/exceeded.
Managed through inventive balanced scorecard processes that streamlined and reduced 40% FTE hours and created and drove new project KPIs.

12. Sales Training

Here's how vice presidents of sales & operations use sales training:

Strengthened professional sales development by introducing Miller-Heiman Strategic Selling sales training.
Developed formal sales training program including implementation of Learning Management System.

13. Sales Strategy

Here's how vice presidents of sales & operations use sales strategy:

Created new business/sales strategy to address changing internal/platform capabilities and market conditions.
Transitioned the entire sales strategy to relationship/account management.

14. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how vice presidents of sales & operations use logistics:

Managed all aspects of Operations, including procurement, field operations, logistics, telecommunications, office management and computer networking.
Managed relationships with toll manufacturers and logistics providers to exceed cost reduction and inventory turn targets.

15. Business Plan

Here's how vice presidents of sales & operations use business plan:

Conducted far-reaching research, authored a meticulous business plan, created marketing materials, and developed business relationships.
Create and execute territory business plans including specific objectives and measurable goals with proven results.

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What skills help Vice Presidents Of Sales & Operations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on vice president of sales & operations resumes?

Adry S. Clark Ph.D.

Director, Western Oregon University

The skills that stand out on resumes fall into two categories: 1) Skills required to do the job and 2) Skills almost all employers look for. The most important aspect of resumes is to make sure it reflects exactly what the employer needs. Study the job description, identify key skills, and have them reflected on your resume. Think about transferrable skills, not the specific roles you've had.

Most employers look for skills such as communication (written/oral), flexibility, proactivity, problem-solving, project management, and technical. Make sure to cultivate those skills in whatever role you have, and have examples that demonstrate those skills.

What soft skills should all Vice presidents of sales & operations possess?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

Since sales professionals have a lot of information available to them today via customer relationship management (CRM) systems, the sales manager's "supervisory" role is less important (especially for experienced sellers). Consequently, the sales manager needs to be more of a coach and enabler of high performance. Having confidence balanced with humility allows the sales manager to engage more effectively with their salespeople.
One of the critical soft skills for sales managers going forward will be the ability to connect members of the sales team to others in the organization - in other words, the sales manager of the future needs to have strong skills in network building for others. Sellers have access to data which helps them build success.
They also need access to the right people to turn to when they need specific expertise or assistance.

What hard/technical skills are most important for Vice presidents of sales & operations?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

One of the growing technical skill requirements for sales managers is in the area of data analytics. Our performance and customer systems provide a myriad of data, and the role of the sales manager is to be a sense-maker of that mound of data. What are the implications for changes in strategy or behavior evident in last quarter's activity? How can the sales manager help a specific seller "see" where the data suggest new approaches?

What vice president of sales & operations skills would you recommend for someone trying to advance their career?

Kerri Orders

Assistant Professor of Business, Aquinas College

In terms of a gap year, I recommend that international business students acquire tangible skills, relevant experience and/or certifications which will enhance their success in their desired area of interest. For example, a gap year could consist of gaining technical or digital training overseas, which would also further the students' cultural intelligence and language proficiency. These types of enriching gap year experiences will assist students to distinguish themselves in a highly competitive market. Furthermore, students should focus on broadening and maintaining their global network during a gap year in order to be ready for the job market once the gap year is concluded.

What type of skills will young Vice presidents of sales & operations need?

James McDonald

Professor, University of Montevallo

I am a strong believer in getting as many methods and research designs under your belt as possible. Students need both qualitative and quantitative skills, as well as a working knowledge of statistics (or better). Students also have to be steeped in an applied orientation that dials them into real-world problems, but also gets them thinking about other things, like leveraging careers outside the academy and the power of networks. Internships, practicums, and other forms of engaged, project-based learning are invaluable. I am convinced that applying knowledge, in the service of real-world problems and scenarios, is the only real way that students internalize knowledge and make it their own. Those experiences are also real lines on a resume that will get them jobs, down the road, after graduation.

Students also need to be trained about how to think about the transfer of their skill sets to jobs that aren't called anthropology. Few, if any jobs, get labeled as anthropology, but our skill sets fit well in many facets of government (research, policy, and analysis), museums, the corporate world (after all, Microsoft is the single largest employer of the anthropologist in the world), marketing/advertising (those organizations can teach you the mechanical tricks of the trade but they can't teach you to be deeply interested in what makes people tick), and non-profits of all stripes.

Also, students need to be attentive to the fact that diversity is at the very center of the anthropological paradigm. We are the cross-cultural specialists, more than any other social science, through our deep and nuanced understanding of culture as an analytical concept and not just a superficial slogan that gets slung around.

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List of vice president of sales & operations skills to add to your resume

The most important skills for a vice president of sales & operations resume and required skills for a vice president of sales & operations to have include:

Sales Operations
CRM
Customer Service
Revenue Growth
Salesforce
Sales Process
Strategic Partnerships
Sales Organization
Sales Management
Business Development
KPIs
Sales Training
Sales Strategy
Logistics
Business Plan
R
Sales Performance

Human Resources
Saas
Account Management
Direct Reports
Business Operations
Direct Sales
Sales Growth
Product Line
OEM
Sales Revenue
Enterprise Sales
ROI
Product Development
Business Model
Trade Shows
Lead Management
Training Programs

Inventory Control
Bottom Line
Retail Sales
Company Sales
Customer Retention
RFP
POS
Customer Support
YOY
Contract Negotiations
Sales Professionals
Market Penetration
Sales Volume
Strategic Direction
ISO

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Vice President Of Sales & Operations Skills

Updated January 8, 2025

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