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Top 50 Vice President Of Sales & Operations Skills

Below we've compiled a list of the most important skills for a Vice President Of Sales & Operations. We ranked the top skills based on the percentage of Vice President Of Sales & Operations resumes they appeared on. For example, 14.6% of Vice President Of Sales & Operations resumes contained Revenue Growth as a skill. Let's find out what skills a Vice President Of Sales & Operations actually needs in order to be successful in the workplace.

These are the most important skills for a Vice President Of Sales & Operations:

1. Revenue Growth

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high Demand
Here's how Revenue Growth is used in Vice President Of Sales & Operations jobs:
  • Focus entails a hybrid of strategic and tactical duties directly related to driving revenue growth and performance accountability.
  • Re-aligned operational flow and sales responsibilities that allowed faster company revenue growth.
  • Conducted frequent and strategic site visits to drive revenue growth, customer satisfaction, quality, employee satisfaction and process improvement.
  • Directed successful market expansion and managed care contracting efforts that resulted in double digit revenue growth for four consecutive years.
  • Yielded cumulative revenue growth of 49% from 2011, with year over year growth average over 20%.
  • Recommended methods of performance improvement that led to an increase in revenue growth and business retention.
  • Developed business strategies for membership and non-membership sales resulting in 47% new revenue growth.
  • Manage and maintain skilled labor book of business with revenue growth in multiple locations.
  • Led sales team to significant double-digit revenue growth in six out of eight quarters.
  • Implemented a price increase discipline resulting in $4.2M revenue growth in 2010.
  • Achieved revenue growth of 300% for 4 consecutive years.
  • Contributed to 265% revenue growth over a 4-year period.
  • Increased year over year revenue growth by 400%.
  • Manage the region sales teams to deliver revenue growth.
  • Delivered consistent revenue growth of 25% annually.
  • Managed annual forecast of $2MM revenue growth.
  • Achieved an average 7.95% revenue growth.
  • Increased year over year Life Insurance and Long Term Care (LTC) revenue growth by over 20%.
  • Achieved revenue growth of $16MM from 2010-2013 finishing 2013 at $25MM.
  • Focus Included; revenue growth, employee retention, and customer satisfaction.

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2. Sales Goals

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high Demand
Here's how Sales Goals is used in Vice President Of Sales & Operations jobs:
  • Developed strategic sales strategies for defined market that ensured attainment of specified company sales goals and profitability.
  • Led sales planning and go-to-market implementation to insure correct territory allocation and attainment of sales goals.
  • Implemented various programs to achieve company financial, operational, sales goals and growth objectives without increasing SG&A costs.
  • Hold meetings for sales staff and subsidiaries to discuss trends, new customers, performance and sales goals.
  • Develop business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
  • Developed and managed relationships with top management at all key accounts to ensure sales goals.
  • Achieved sales goals through new business sales, referrals, and retention of account relationships.
  • Resulted in an accurate assessment of work key initiatives linked to sales goals and bonuses.
  • Exceeded sales goals every year and performed repeatedly in the top 3 of sales force.
  • Calculate realistic and profitable sales goals, working to increase productivity between three offices.
  • Used various marketing, sales and communication strategies to meet and exceed sales goals.
  • Set weekly and monthly sales goals and mentored team to achieve goals.
  • Conduct monthly financial meetings to evaluate strategic sales goals.
  • Lead aggressive sales goals that accomplished dynamic results.
  • Motivate team to achieve and exceed sales goals.
  • Review sales goals and projections with CEO.
  • Develop plans and strategies for developing business and achieving the companys sales goals.
  • Earned Regional Sales Award from CIGNA Healthcare, exceeding yearly HMO sales goals.
  • Exceeded catering sales goals year over year by 10%.
  • Created and implemented all sales and marketing strategies for the company including sales goals, budgets, an d forecasts.

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3. Customer Service

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high Demand
Here's how Customer Service is used in Vice President Of Sales & Operations jobs:
  • Relocated operations which housed customer service center and other departments to a new location with no business interruptions.
  • Installed computer system and designed software tailored to effectively and efficiently service our customer service requirements.
  • Retained and grew current consumer accounts through exceptional customer service and continual two-way communication.
  • Created, developed and implemented new program initiatives relating to customer service.
  • Developed and implemented problem-tracking system, significantly improving customer service.
  • Managed customer service center operations.
  • Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.
  • Maximize GoMoto's growth and profitability, while ensuring the highest standards of customer service, employee morale and well-being.
  • Worked closely with sales teams to ensure top-notch customer service and enjoy a large amount of repeat and referral business.
  • Managed sales, operations, customer service and marketing at 30 branch locations with 250 employees.
  • Transformed a customer service oriented sales organization to a first class, competitive sales culture.
  • Managed team of 17 in financial operations, customer service and distribution operations for U.S./Asia.
  • Manage online business sales including web merchandising, item pricing, and customer service.
  • Modified & updated Franchisee and employee training programs for sales and customer service.
  • Created and conducted sales, customer service, technical and management training programs.
  • Increased customer service representatives awareness and knowledge by providing training on products that enhanced their confidence in dealing with customers.
  • Handle all of the customer service of the company, starting with all the parents and clients.
  • Implemented daily manufacturing measurables to drive improvement in all areas of operations, sales and customer service.
  • Involved in the set up phase of the sale including installation and provided on-going customer service.
  • Managed 25 employees and supervisors of Customer Service, IT and Shipping and Receiving.

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4. Business Development

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high Demand
Here's how Business Development is used in Vice President Of Sales & Operations jobs:
  • Provide leadership and management by planning, organizing, directing and coordinating the execution of core business development activities.
  • Analyzed, monitored and reported performance to Vice President, Business Development.
  • Implemented new outreach programs aimed at post-delivery follow-up and new business development.
  • Hire and train prospective Management in business development and relations.
  • Manage new business development including producing leads for new projects, preparing proposals, and following up with clients on bids.
  • Key member for strategic planning, new business development and market positioning to capture Fortune 500 clients in multiple industries.
  • Headed sales, operations, business development, team development, product development, market research, vendor relations.
  • Managed over 80 employees, 29 Branch Managers, and a Sales Team of 8 Business Development Specialist's.
  • Mentored and developed sales and business development teams in the US and inside sales team in India.
  • General business development, meeting with publishers, for new game projects, pitching demos etc.
  • Direct responsibilities included new and existing business development, contract negotiation, and profit and loss.
  • Provided cross-functional support for HR, Finance, Business Development, Sales and Consulting organizations.
  • Created customer acquisition teams and business development pipeline for hundreds of Fortune 1000 accounts.
  • Directed sales, business development, operations, services, product/channel management and training.
  • Drive sales strategies, operations, business development, and high-impact marketing initiatives.
  • Lead sales, business development, marketing and customer satisfaction activities.
  • Provided strategic planning, project management, business development and implementation management for the Wholesale Mortgage and Correspondent Funding business lines.
  • Support wide-ranging client companies with business development and fundraising.
  • Total accountability for $12 million healthcare client - responsible for expanding the relationship, growing revenue, and business development.
  • Forecasted and budgeted geological wellsite geosciences services, business development, sales branding and marketing endeavors.

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5. Strategic Partnerships

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high Demand
Here's how Strategic Partnerships is used in Vice President Of Sales & Operations jobs:
  • Directed internal development, strategic partnerships, and launched new marketing strategies including inbound marketing and new prospecting methods.
  • Managed strategic partnerships for call center operations.
  • Led strategic partnerships with clients and an international sales rep firm.
  • Identified strategic partnerships and gathered market information to gain a competitive advantage.

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6. Sales Operations

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high Demand
Here's how Sales Operations is used in Vice President Of Sales & Operations jobs:
  • Delivered tactical leadership to sales operations by effectively creating, implementing, and executing strategic sales and account initiatives.
  • Coordinated sales operations with all departments.
  • Total Sales Operations responsibilities of company.
  • Managed sales operations for entire Henderson, NV market including 15 branches, 15 mortgage loan officers and a sales assistant.
  • Established global communities for Sales Operations, Channel and Training functions to drive more efficient worldwide use of resources and delivery.
  • Directed and managed all areas of sales operations, business development, and strategic planning to maximize growth and profitability.
  • Directed a group of teams that included Inside Sales North America, Market Development, and Sales Operations and Administration.
  • Transformed the company's sales operations by implementing LEAN tools and techniques resulting in a 20 percent operating expense reduction.
  • Improved consulting gross profit margins by 28% within 6 months by launching Sales Operations and Proposal Development teams.
  • Promoted to manage overall sales operations and strategy in the city's residential real estate division.
  • Managed day to day sales operations for over 1,200 sales professionals across multiple domestic locations.
  • Led overall channel and national accounts sales operations managing 75% of ISP accounts.
  • Integrated Sales Operations services resulting from 5 corporate acquisitions over a 2 year period.
  • Directed functions of Procurement, Sales Operations, Logistics, and Project Management.
  • Developed sales operations team, responsible for running warehouse operations from NY headquarters,
  • Merged the Sales Operations and Inventory groups into one Supply Chain department.
  • Directed sales operations to meet budget and financial goals.
  • Led sales operations and sales training functions.
  • Expanded to include sales operations worldwide.
  • General Contractor - Commercial and Residential Responsible for companywide construction, sales operations, specifications and policies.

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8 Sales Operations Jobs

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7. New Product Development

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high Demand
Here's how New Product Development is used in Vice President Of Sales & Operations jobs:
  • Initiated new product development focused on core competencies, increasing product mix and helping insulate the company against economic instability.
  • Led new product development and introduction within graphic arts - plate chemistry.
  • Coordinated and developed on-line web site and sales brochures in line with new product development and product life cycles.

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8. CRM

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high Demand
Here's how CRM is used in Vice President Of Sales & Operations jobs:
  • Served in the capacity of CRM subject matter expert and liaised with senior management team on strategy and delivery.
  • Created SOP for each department, supervised managements department goals, budgets, set parameters for CRM.
  • Influenced and launched use of CRM system for lead generation, pipeline management and customer retention.
  • Developed and implemented company 1st CRM system for Sales, customer support and training.
  • Launched multiple new systems, including Asterisk, VOIP, and custom-designed CRM systems.
  • Maintain CRM for 120 new accounts with sales and operations in 14 states.
  • Revitalized sales training, implemented new customer service and CRM practices and procedures.
  • Launched and trained sales team with Sales Force CRM for forecasting accuracy.
  • Created and managed custom sales, billing, and CRM system.
  • Captured and recorded contacts and activity using Sales Force CRM software.
  • Use CRM for Account Tracking, Quoting, Forecasting.
  • Served as sponsor of TQM and CRM projects.
  • Handled business development, tax resolution evaluation software, CRM system, front end sales trainings and production reporting.
  • Implemented a new ATS/CRM application (Akken) to increase efficiency in applicant/client tracking and reporting.
  • Launched and drove rapid adoption of CRM, Salesforce.com, and insurance policy administration systems.
  • Implemented technologies and software for CRM (Salesforce) and route optimization.
  • Reviewed and update all off equipments and CRM systems.
  • Developed and maintained sales pipeline CRM systems.
  • Result: Drove the adoption and implementation of CRM (Salesforce.com) and the Miller Heiman strategic selling process.
  • Set up CRM system (Salesforce and Pipedrive).

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4 CRM Jobs

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9. Human Resources

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high Demand
Here's how Human Resources is used in Vice President Of Sales & Operations jobs:
  • Initiated integrated Human Resources, Accounting and Sales reporting systems to standardize and improve budgeting, profitability metrics and staffing capabilities.
  • Work with Human Resources in the definition and development of job descriptions and requirements for Sales and Client Services positions.
  • Managed operations for a software and service provider, leading the sales department and overseeing human resources and account management.
  • Established the company's first formal human resources position overseeing 75 employees with 5 direct reports.
  • Oversee day-to-day operations of the factory to ensure human resources, safety, and government compliance.
  • Established Human Resources Division; restructured organizational chart & work methods for major payroll savings.
  • Managed all human resources functions and corporate benefits for 110 clients totaling over 3,000 employees.
  • Charged with taking financial, human resources, and operational reigns to successfully grow organization.
  • Developed Human Resources Strategy to include policy implementation and the creation of an employee handbook.
  • Partner with sales, recruiting, finance, human resources, customer service and ownership.
  • Managed daily company operations: human resources, office expenses, physical company move.
  • Worked closely with Human Resources to uphold Performance Improvement Plan and escalated personnel issues.
  • Managed Human Resources, maintaining EEOC and OSHA safety compliance standards and records.
  • Oversee all financials, business development, marketing, production, human resources and administrative affairs.

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10. New Accounts

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high Demand
Here's how New Accounts is used in Vice President Of Sales & Operations jobs:
  • Developed new accounts and managed ongoing corporate accounts.
  • Increased percentage of selling focus to our existing clients with current instrumentation by implementing an expansion strategy vs. only new accounts.
  • Expanded new territories into 9 current states while increasing gross sales from 600k to 2.3MM and develop new accounts locally.
  • Generate new accounts in the Central and South Florida region, extending new services to the existing client base.
  • Prospected for new accounts and cultivated existing business relationships in metropolitan New York, New Jersey and Long Island.
  • Focus on new accounts resulted in the most aggressive new account growth in the history of the company.
  • Supported senior sales staff by opening new accounts and executing trades to meet and exceed client expectations.
  • Captured 875 new accounts within 1st year in fast-paced, highly-competitive environment.
  • Opened 2 new accounts, Limited Brands and Victoria's secret.
  • Instituted a bonus for new accounts generated by the sales team.
  • Doubled the number of new accounts in one year.
  • Implemented new accounts into the center.
  • Developed processes and procedures for credit analysis on new accounts and monitored collection of current accounts receivables.
  • Key Accomplishment: Increased sales volume by 50% by bringing in new accounts and strengthening old relationships.
  • Called on new accounts and established their ads for the newspaper Host ~raleighlifestyle.tv Raleigh, N.C.

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11. Logistics

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high Demand
Here's how Logistics is used in Vice President Of Sales & Operations jobs:
  • Negotiated international manufacturing agreement with Global manufacturing partner Structured international import/logistics.
  • Managed relationships with toll manufacturers and logistics providers to exceed cost reduction and inventory turn targets.
  • Implemented more streamline processes in Accounting and logistics/deliveries, Vendor negotiations.
  • Utilized Logistics Software: Inventory Tracking and Returns Management.
  • Directed entire branded division including, Marketing, Production, Customer Service, Sales, Warehousing, Logistics and Shipping time lines
  • Managed all forecasts, PO's, inventories, advertising schedules, training and reverse logistics for over 10,000 retail outlets.
  • Planned logistics of sales, production, sourcing, and inventories to ensure efficient production operations and profitable use of resources.
  • Experienced in all facets of inside sales, logistics, supply chains, outside sales, customer service and training.
  • Directed start up operational and sales efforts for import and export activities with a domestic transportation and logistics company.
  • Formulated marketing, financial, and pricing strategy; conducted distributor negotiations; and set up facilities and logistics.
  • Managed a new store expansion and warehouse construction project, including all logistics and operations leadership.
  • Directed all internal sales functions, logistics, distribution and company marketing with 11 direct reports.
  • Resolved problems concerning transportation, logistics, import, export, and customer related issues.
  • Established Carlson Logistics, subsidiary of Cargo Net Transportation (Landstar-Ranger sales agency).
  • Finished company P&L, negotiated with overseas firms and managed logistics.
  • Supply chain, import/ export logistics.
  • Overhauled operational systems including development and implementation of compensation structures, logistics programs, inventory management systems, and technology systems.
  • Supply Chain and Logistics Development Project Management - Entertainment and Events, Industrial Projects
  • Designed operating standards, logistics, transportations, and best practices.
  • Scheduled 4 annual Tradeshow events and managed all logistics involved.

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12. Direct Reports

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high Demand
Here's how Direct Reports is used in Vice President Of Sales & Operations jobs:
  • Mentored and trained peers and direct reports creating a high performance organization within a positive environment minimizing employee turnover.
  • Reported to SVP Worldwide Sales and had 6 Senior Management direct reports and staff of 35+ in region.
  • Reported to the Division President, managed 8 direct reports and a team of 3,200 retail professionals.
  • Provide leadership direction and oversight for 11 direct reports including project managers, superintendents, and estimators.
  • Managed $36M budget and 7 direct reports, with a span of control of 65.
  • Direct reports include 12 District Managers, 2 Commercial Sales Managers and Region Support Administrative.
  • Lead and motivate team composed of 5 direct reports to peak levels of performance.
  • Managed 19 direct reports, including sales, accounting, and delivery staff.
  • Managed 7 direct reports and a team of 30 employees supporting 150 sellers.
  • Managed 12 direct reports and 80 indirect reports at branch locations.
  • Managed a staff of 9 direct reports and 1100 people.
  • Staff development responsibility of 10 direct reports and 140 associates.
  • Managed 37 direct and 33 indirect reports at branch locations.
  • Provide leadership for 14 direct reports and 450 employees.
  • Managed rep channel and team of 6 direct reports.
  • Reported to the President with seven direct reports.
  • Supervised 38 direct / indirect reports.
  • Developed and implemented marketing operational processes that provided on-going training and support for all direct and indirect reports.
  • Managed the P&L and a team of thirty FTEs, including 12 direct reports in an eleven state territory.
  • Spearheaded the recruiting,training, and management of 15 direct reports and multiple subcontractors.

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13. Market Share

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high Demand
Here's how Market Share is used in Vice President Of Sales & Operations jobs:
  • Obtain market share by directing a team who is knowledgeable and dynamic to reach a quarterly goal attainment of 100%.
  • Devised and executed key strategies and policies to enhance client relationship building initiatives, encourage accountability, and grew market share.
  • Managed and mentored the inside sales team and international sales while developing outbound calling programs to capture more market share.
  • Result: Developed aggressive plans that maximized shareholder value, increased market share and increased employee incentive awards.
  • Hired to refine and execute on a Medicare Competitive Bidding strategy that led to doubling of market share.
  • Created metrics (sales/market share), analyzed costs, forecast data, and implemented solutions.
  • Developed Sales & Marketing business plan to grow market share and awareness of start up company.
  • Led sales, operations, market share growth, and talent development for multiple locations.
  • Gained over 15% market share in just over 1 year at major aviation retailers.
  • Managed product development to pick up new items to gain market share and increase sales.
  • Worked with a team which captured additional 22% of North American market share.
  • Account acquisition with health plans increased market share from 30% to 80%.
  • Increased annual revenue by 4.3 million USD and achieved profitability and market share.
  • Increase market share and develop new niches, applications and products.
  • Increased regional market share by 150% within 12 months.
  • Planned marketing and advertising strategies to increase market share.
  • Developed new product offerings to help increase market share.
  • Increased market share by 2,400 accounts.
  • Share Growth: Grew market share from 12th to 1st, penetration from 10% to 76%.
  • Developed and implemented plans to advance the company's mission and overall market share, and strategized for business generation.

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14. Sales Training

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high Demand
Here's how Sales Training is used in Vice President Of Sales & Operations jobs:
  • Strengthened professional sales development by introducing Miller-Heiman Strategic Selling sales training.
  • Developed formal sales training program including implementation of Learning Management System.
  • Launched new sales training programs to drive continuous profitability improvements.
  • Developed a team of 20 Sales Training Managers to deliver dynamic training across 29 sales offices and other Hearst business units.
  • Developed and deployed telesales and field sales training program and associated coursework to increase tactical and strategic positioning with client base.
  • Coordinated lead generation programs, sales training and campaigns to increase market awareness of the company, products and services.
  • Developed and executed robust leadership and sales training curriculum for 330 sales professionals and people leaders including 220 new hires.
  • Implemented systems to automate the sales training process, as well as collaborated to create an automated account entry tool.
  • Provided sales training including, forecasting, SPIN Selling 2.0, cold calling techniques, proposal and email writing.
  • Performed reviews for sales consultant staff, and provided ongoing development of company-wide product and sales training.
  • Transformed culture, compensation, and sales training to build lean, high-performing sales organization.
  • Conducted sales training, managed sales team of up to 15 persons.
  • Conducted sales training updates, monitored compliance and tracked sales goals.
  • Create a sales training program for all new hires.
  • Administered effective sales training for sales force.
  • Developed Excellence in Sales training course.
  • Provided ongoing development of companywide products and sales training for newly introduced Carvel products.
  • Managed channel sales training & marketing programs with local partners (Marubeni, Fujitsu, Unisys, etc.)
  • Created a formal Sales Training and Enablement function to accelerate improvements in sales rep and sales management effectiveness.
  • Developed a sales training plan focused on providing critical sales competencies to overcome specific sales objec- tions.

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15. Annual Sales

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Here's how Annual Sales is used in Vice President Of Sales & Operations jobs:
  • Developed quarterly and annual sales department budgets.
  • Facilitated annual sales planning process.
  • Launched and led an effective campaign to sell bundled maintenance agreements with commercial clients producing over $2,000,000.00 in annual sales.
  • Negotiated and sold business to Butler International, a public international holding company with $500 million in annual sales.
  • Increased to 87 products produced in 14 factories over a seven year period with annual sales of $32 million.
  • Key executive who helped build the company from $2 million to $25 million in annual sales.
  • Recognized for growing operation from $350,000.00 annual sales in 1984 to over 1.5 million by 1993.
  • Hired multiple independent contractors to locate equipment in other regions resulting in doubling annual sales revenue.
  • Managed organization s expansion into additional distribution channels resulting in annual sales of over $18M.
  • Managed $33 Million in annual sales while reducing the cost of sales by 2%.
  • Drive $17.1M in annual sales of new and used medical devices and equipment.
  • Produced $40 million in annual sales for the Huntington plant.
  • Generated $65-$80 million in annual sales revenue.
  • Exceeded regional annual sales target by 15-40%.
  • Established quarterly and annual Sales Goals.
  • Supported annual sales growth of 16%, while cost to service rose at 6%.
  • Produced over $1,000,000.00 per year in annual sales from 2000 to 2008.
  • Maintained annual sales ranging from $3,000,000 to $8,000,000.
  • Company is Out of Business Increased annual sales from $30m to $35m in 14 months.
  • Supervised a salesforce of 65 sales associates including (7) Retail Locations Developed quarterly and annual sales department budgets.

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16. Sales Process

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average Demand
Here's how Sales Process is used in Vice President Of Sales & Operations jobs:
  • Participated in the full life cycle sales process; established cohesive relationships to provide exemplary customer satisfaction.
  • Created sales processes, quality and delivery standards, including BIM solutions for vendors, project teams, and client partnerships.
  • Recruited and hired top-performing sales representatives, introduced progressive training, stretch incentives, and enthusiasm to the sales process.
  • Developed New Hire Training as it involves, scripts, sales process, closing techniques and overall curriculum creation.
  • Established the sales organization for MCA and developed formal sales processes and structured commission plans for sales reps.
  • Managed an account management team responsible for supporting Sales, assisting clients, and owning sales processes.
  • Identified and executed sales process and skills training in North America, Europe and Latin America.
  • Managed Contract Negotiations, RFP & Proposal Development, Customer Service and Sales Processing teams.
  • Manage sales process from cold calling & prospecting, through closing to long-term account management.
  • Spearheaded strategic sales projects impacting entire sales process from prospecting through contract delivery and billing.
  • Call monitored sales call and counseled on script errors and the overall sales process.
  • Redesigned Sales process in SFDC with a more clear and simplified approach.
  • Identified new business opportunities and managed the sales process to completion.
  • Identified content requirements for strategies, opportunities and sales processes.
  • Designed, built and executed the sales process.
  • Partnered with other key members in senior management to identify opportunities for sales process improvements.
  • Reengineered and automated sales processes based on corporate growth objectives and requirements.
  • Developed, deployed and maintained sales workflows, tools and policies with an ongoing focus on sales process improvement.
  • Improved sales productivity by 10% by optimizing sales processes through SFDC configuration and workflow.
  • Led creation of global sales process, account planning, technology and sales KPIs.

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4 Sales Process Jobs

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17. Customer Base

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Here's how Customer Base is used in Vice President Of Sales & Operations jobs:
  • Created additional opportunities for collaboration between training network and legislative group and creating higher technical support group for domestic customer base.
  • Collaborated with marketing to create and increase necessary support material for customer base.
  • Identified new market segments and significantly increased customer base.
  • Developed new market capabilities for vendor managed inventory within the OEM customer base driving $200k growth within 1st year.
  • Moved to VP Operations to lead Division through the changes necessary to serve the company's changing customer base.
  • Increased talent representation by 280%, with more than 600 speakers to support sales and customer base.
  • Segmented the customer base to identify, and provide premium service to the highest revenue generating customers.
  • Redesigned Sales Process to increase customer base to 60 new clients per month.
  • Use prior experience to build a customer base of diverse variety of businesses.
  • Increased existing customer base by 3% in the first four months.
  • Conducted ongoing reviews of relationships between employees and the customer base.
  • Expanded current customer base by 230% in the first year.
  • Maintained and grew customer base while the industry was shrinking.
  • Developed B2B marketing strategy that grew customer base 50%.
  • Developed a new customer base consisting of 4 accounts.
  • Expanded Sales and increased customer base.
  • Boosted active customer base 12%.
  • Expand customer base within the Louisville, KY, and Fort Wayne, IN areas.
  • Evangelize Analytics Solutions with the customer base old and new.
  • Contract Position) (Acquired Midwest customer base of Preferred Networks.)

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18. Salesforce

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Here's how Salesforce is used in Vice President Of Sales & Operations jobs:
  • Established formal sales process, implemented Salesforce.com, streamlined order procedure, renegotiated more favorable agreements with distribution partners and vendors.
  • Tracked sales activity in Salesforce to insure individual and company numbers were met on weekly/monthly/quarterly basis.
  • Managed company's Salesforce including customization and hiring external team for major implementation.
  • Streamlined operations and customer management by implementing Salesforce.
  • Implemented improvement tools (Delivery Metrics, Salesforce.com, Balanced Scorecard, and Quality System) to drive process improvement.
  • Supervised all sales, marketing and customer service aspects of CRM system (Salesforce).
  • Selected to be Salesforce change agent for 300+ ad and operational staff.
  • Mentored and led sales operations team; supervised team responsible for accurately updating and supporting Salesforce.com.
  • Managed all marketing verticals for organization using Salesforce and Salesgenie.
  • Project Lead for installation of CRM (Salesforce); developed KPI's and analytics for senior staff to manage operations.
  • Collaborated with owner of the company to customize the use of Salesforce for a more efficient sales and development process.
  • Integrated Marketo with salesforce; developed lead scoring and lead routing model.

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2 Salesforce Jobs

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19. Sales Organization

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average Demand
Here's how Sales Organization is used in Vice President Of Sales & Operations jobs:
  • Developed streamlined sales force effectiveness processes and measurement tools to support expanded pipeline development and revenue opportunities for the sales organization.
  • Developed new expense process reporting tool to ensure sales organization effectively remained within budget projections.
  • Implemented and led Inside Sales organization including Business Development and Account Services.
  • Developed and managed incentive programs for multiple sales organizations.
  • Moved flat sales organization into aggressive producers.
  • Recruited, trained and managed entire inside and outside sales organization, creating sales presence in major US and Canadian markets.
  • Led the sales organizations efforts resulting in the financial turnaround in 2006 bringing the company back to a profitable position.
  • Rebuild sales organization, recapturing all sales lost to previous sales executive and increasing total sales by 50 percent.
  • Managed a $5M budget and a team of 5 plus major outsourced functions support the commercial sales organization.
  • Position held responsibility for entire sales organization (including inside sales) except for outside field sales team.
  • Managed entire global sales organization consisting of over 150 sales executives and more than 220 distributors.
  • Represented the Sales organization to Product Management, Product Support, HR and Finance teams.
  • Oversee the hiring and development of the sales organization within the region of responsibility.
  • Realigned sales organization, resulting in 120% increase in revenues.
  • Reviewed and approved sales proposals written by the sales organization.
  • Redesigned compensation plan scheme for the entire sales organization.
  • Foster close working relationships with internal and external stakeholders to ensure the sales organization's efficient operation and success.
  • Manage close working relationships with internal stakeholders to ensure the sales organization's success by ensuring efficient cross-departmental functions.
  • Designed and implemented the systems and processes to develop a dynamic sales organizational infrastructure more responsive to customer demands.
  • Selected Accomplishments: Directed sales organization transformation from product to value-based sales techniques resulting in double-digit growth.

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20. Project Management

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Here's how Project Management is used in Vice President Of Sales & Operations jobs:
  • Worked very closely with project management teams by providing frequent project updates and installation/commissioning resources.
  • Applied dynamic project management expertise toward establishing satellite office in Bethesda, Maryland.
  • Assembled Project Management team and provided executive oversight of system conversion and implementation.
  • Project management on software development and release.
  • Project Management & Business consulting.
  • Negotiate business partnerships, provide project management, draft operational and financial strategic initiatives, as well as sales compensation plans.
  • Realigned, staffed and mentored technical and project management professionals to support an emerging 20% compounded annual growth rate.
  • Developed and implemented a systematic approach to Lean Project Management that resulted in annual cost reductions of $500k.
  • Managed the product/project management and marketing programs for over one thousand five hundred (1500) products.
  • Created a Project Management Office (PMO) process for managing major investment projects across the globe.
  • Administered leadership over the following departments: service, installation, project management, sales and accounting.
  • Trained new hires filling roles in project management, estimating, and sales.
  • Led weekly meetings for both sales and project management staff.
  • Project management of multiple programs and priorities.
  • Project Management of $4mm capital expenditure.
  • Project Management Innovative job management from design, drawing and take-off through fabrication, quality control, and shipping.
  • Supervised project management, operations and sales functions for development and implementation of MS SQL Server custom software solutions.
  • Led the consolidation, project management and transfer of sales desk operations from Santa Monica to Denver office.
  • Developed the global POR process, core competencies for global project management, and the first ever HP channel capability roadmap.

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21. Sales Management

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Here's how Sales Management is used in Vice President Of Sales & Operations jobs:
  • Negotiated agreements with manufacturers, established sales management objectives, measurements and controls, directed the advertising and sales promotion program.
  • Work with Executive Sales management to identify and develop emerging revenue opportunities and the refinement of the company's strategic positioning.
  • Handle all hiring/termination decisions, sales management, productivity, direct marketing and community outreach initiatives.
  • Act as a key director to Chief Sales Officer on sales targeting and hiring due to my extensive sales management background.
  • Moved to Nashville, TN., to take over operations, sales management and business development for new Nashville office.
  • Worked closely with the sales management team to initiate marketing strategies that support the sales objectives of the company.
  • Refocused sales management teams to see business management from a KPI and P&L focus, e.g.
  • Led sales planning, operations, education and communications teams to support 1,600 sales associates and sales management.
  • Played a key role in helping develop and implement an automated sales management system for the wholesaling teams.
  • Presented the newly designed plan to members of sales management and managed the transition to the new plans.
  • Designed and implemented new sales incentive plans to drive desired seller and sales management behaviors and outcomes.
  • Maintain Asset Sales Management System (ASMS), new deals, and existing deals.
  • Provide new product and solutions training for existing account executives and sales management.
  • Worked with Sales Management on strategy for ad placement to various advertisers.
  • Enhanced sales accountability throughout the organization and improved overall sales results by establishing consistent sales management metrics across regions.
  • Championed structure, companywide sales management program with operational and merchandising standards and manuals to drive long-term, strategic sales growth.
  • Force Sales Management Oversight and control to experiential campaigns to various regions of the country.

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22. Account Management

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Here's how Account Management is used in Vice President Of Sales & Operations jobs:
  • Created and executed sales/business plan for the company while balancing new business development with account management and customer support.
  • Initial role also included managing internal operations areas - call center, account management & implementation.
  • Developed strategies and directed nationwide sales and account management for both commercial and residential clients.
  • Established united operations for seven account management groups to reduce process times and improve efficiency.
  • Account management, customer service delivery and service operations.
  • Re-engineered traditional selling strategies and account management team process.
  • Transitioned the entire sales strategy to relationship/account management.
  • Identified significant opportunities (250 recommendations) to improve revenue and membership performance in commercial large group sales and account management.
  • Remain versatile and lead all areas of operations, focusing mainly on sales, account management and training.
  • Led Account Management team to exceed quarterly incremental revenue goals by an average of 3 to 10%.
  • Account management team increased messaging volumes by 80% and revenues by 35%.
  • Designed and implemented account management process and ensured client goals were met.
  • Author the content for Playbook/LMS for the sales and account management teams.
  • Key player in establishing new account management field function.
  • Managed client account management team for all divisions.
  • Account management, new business development.
  • Created innovative account management and retention programs focusing on needs assessment, delivery follow-up and long-term support.
  • Established account management framework, including criteria, process, new technology platform and tools for 100 key accounts/relationships.
  • Supervised the introduction and design of an account management process for new advisor integration for.
  • Led training on account management, project management and process reengineering.

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23. Internet

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Here's how Internet is used in Vice President Of Sales & Operations jobs:
  • Supported business development needs of servo-drive manufacturer, golf course/planned unit developer, charitable organization, and internet telephone handset manufacturer.
  • Developed marketing plans and campaigns to attract customers by incorporating Internet exposure and brand awareness and cultivated a competitive website.
  • Co-founded and managed an Internet-based distributorship of custom laser etched and engraved crystal gifts, awards and promotional products.
  • Conceived internet advertising strategy and process, ensuring daily inventory uploads on multiple websites and micro-sites.
  • Orchestrated getting legislation passed to allow utilities companies to deliver broadband Internet technology.
  • Directed sales operations of residential mortgage company for their internet based retention center.
  • Co-developed, designed and managed Internet Service Provider and Web Hosting business.
  • Developed a database of qualified leads through referrals, telephone calling, internet, email, and networking.
  • Visited numerous former/prospective customers and scanned the internet for potential leads on a daily basis.
  • Headed Sales, Operations, and Business Development for a new wholesale internet service provider.
  • Deliver core business plan, strategy for marketing through individual new clients and internet sites.
  • Integrated global frame relay, voice, and Internet networks with PTT and PSTN.
  • Established the sales platform for loan originators working virtually through Internet lead Management System.
  • Established offices in Bangladesh, India, and Pakistan for Internet services.
  • Recruited a group of internet-based retailers to drive online sales.
  • Worked as VP at this Internet startup offering online EDI solutions.
  • Re-branded LTC Quickbid an internet based marketplace for shippers and carriers.
  • Joined pre-IPO global Internet start-up several months following successful capital raise.

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24. Sales Representatives

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Here's how Sales Representatives is used in Vice President Of Sales & Operations jobs:
  • Provide timely and accurate information to Sales Representatives and Retailers.
  • Managed contract sales representatives and project staffing nationwide.
  • Hired and trained independent sales representatives and agencies.
  • Managed office personnel and field sales representatives.
  • Supervised a team of 8 sales representatives, 7 professional recruiters, 1 human resource representative and 2 administrative personnel.
  • Recruited and trained ATP's and Sales Representatives to development new and existing markets.
  • Manage sales representatives to increase company growth resulting in $24,000 in annual revenues.
  • Hired and trained a team of inside/outside sales representatives across the United States.
  • Manage and provide strategic direction to 13 outside and 7 inside sales representatives.
  • Hired Sales Representatives, Project Managers, CSR s, Warehouse personnel.
  • Directed and managed a team of inside and outside sales representatives.
  • Hired 25 sales representatives over a 3 year -long period.
  • Hire, recruit and coach talented sales representatives.
  • Co-managed and travelled with independent sales representatives to effectively drive sales and messaging during training and implementation of Ocular Allergy Testing.
  • Implemented office organization strategies to increase productivity; communicated with new sales representatives and prospective clients to ensure on-going satisfaction.
  • Managed operations for a startup company including supervision of field sales representatives.
  • Managed and trained sales department (sales and nutritional training) to include 5 insides sales/customer service and 3 outsidesales representatives.
  • Trained, managed and provided leadership to 14 sales managers and a team of 125 sales representatives.

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25. Daily Operations

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Here's how Daily Operations is used in Vice President Of Sales & Operations jobs:
  • Coordinated daily operations Develop operational parameters and goals for company objectives Developed and coordinated sales effort
  • Used Office applications to develop forms and marketing materials for advertising and daily operations.
  • Standardized and streamlined production crews and daily operations gaining an increase in production efficiency.
  • Developed strategic vision for and lead daily operations of 300+ person organization.
  • Supervised the daily operations and priorities of Systems Administrator.
  • Executed daily operations of insuring customers were serviced properly.
  • Managed daily operations including sales, marketing, and purchasing for a major manufacturer of orthopedic mattresses, pillows and waterbeds.
  • Complete responsibility for business plan, organizational development, hiring, training, marketing strategies, sales and daily operations.
  • Supervised daily operations; staff, sales, purchasing, accounting, deliveries & expediting of customers orders.
  • Direct daily operations, team performance and $26M budget in line with company goals and requirements.
  • Handled all daily operations from production scheduling, shipping, payroll, and customer service acts.
  • Planned & managed daily operations, production schedules, quality control & delivery of end product.
  • Direct daily operations for multiple functions for international sales, marketing and new product development.
  • Created strategic business plans and led daily operations of 50 staff members.
  • Managed daily operations for two locations serving 7,800 people per week.
  • Led business development and daily operations for 15+ million dollar company.
  • Managed daily operations for the domestic division of this sportbag and accessories company serving promotional premium and retail markets.
  • Increased sales by a minimum of 20% every year Maintained and grew sales and client list while overseeing daily operations
  • Oversee and manage daily operations Initiated action plan to approach and secure new business for company.
  • Managed daily operations that supported a $100M portfolio of subprime auto lease contracts.

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26. Direct Sales

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Here's how Direct Sales is used in Vice President Of Sales & Operations jobs:
  • Implemented indirect sales model stripping overhead from sales and marketing organizations while developing an easy to manage sales pipeline.
  • Coordinated and supported the transformation of Japanese distributorship to highly successful direct sales organization.
  • Direct sales teams in coordinating new business implementation and transition.
  • Direct Sales Managers responsibilities and productivity.
  • Report directly to CEO and maintain all sales forecast and budget analysis for 12 direct sales reports within organization.
  • Led all indirect sales, marketing, support, and operations functions for 500+ Cypress Communications indirect channel partners.
  • Handled direct sales, sales through three external brokerage firms, as well as in-house brokers for national wholesalers.
  • Managed P&L and wrote new business plan, developed Global OEM and Direct Sales Channels.
  • Utilized their direct sales force with markets throughout Europe to grow European sales of Pure Fishing products.
  • Manage and direct sales operations for Medical Device Manufacture in North, Central and South America.
  • Led inside sales reps teams, direct sales call center and an agency administrative team.
  • Direct Sales for contracted cases with certified Home Care Agencies, licensed I.V.
  • Increased Indirect sales, retail and e-commerce channel sales by 5+%.
  • Coordinate all sales efforts with direct sales force and inside sales teams.
  • Managed direct sales, purchasing, and transportation.
  • Train and direct sales and game day staff
  • Managed distributor and reseller channels and direct sales of custom solutions to companies and governments.
  • Re-developed our website which resulted in increased direct sales of [ ] in one year.
  • Direct activities including direct sales, prospecting, pre-post sales support and market sales plans.
  • Created and implemented effective sales strategies, including ecommerce, medical and direct sales.

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27. Key Performance Indicators

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Here's how Key Performance Indicators is used in Vice President Of Sales & Operations jobs:
  • Designed and implemented key performance indicators for service coordinator.
  • Managed Key Performance Indicators at a company, store and employee level to obtain monthly, quarterly and yearly goals.
  • Worked with the sales team to improve all key performance indicators, ranging from 28% to 87% improvement.
  • Implement and develop key performance indicators for all staff, both sales and culinary divisions.
  • Develop sales team curriculum, training, and key performance indicators.
  • Developed Key Performance Indicators (KPIs) for the business, and prepared accurate sales reports.
  • Benchmarked key performance indicators and major processes in order to move towards best practices.

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28. Retail Store

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Here's how Retail Store is used in Vice President Of Sales & Operations jobs:
  • Managed, mentored and develop 14 District Sales Managers as well as 30 company retail stores and 30 shoe mobile trucks.
  • Partnered with retail Store Managers by assisting them with the development of sales, marketing, branding, and merchandising strategies.
  • Directed the performance, tasks, and goals of 6 regional managers and established over 60 new retail stores.
  • Partnered up with fine art galleries and dealers; showcased their artwork in my retail store supplementing cash flow.
  • Completed a 6 month secondment to lead the conversion of a Pharmacy chain to Boots Retail stores in Norway.
  • Manage all monthly sales goals for retail stores, staffing matrix by store tier, and selling expense control.
  • Worked with corporate buyers of big box retail stores on logistics, pricing, marketing and brand awareness.
  • Led the development of jewelry retail stores in the Caribbean.
  • Reduced costs by $2 million as result of managing successful renegotiation of retail store Telco and credit card processing fees.
  • Managed 30 company retail stores and 25 mobil trucks.

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29. Trade Shows

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Here's how Trade Shows is used in Vice President Of Sales & Operations jobs:
  • Presented products in trade shows domestically and internationally.
  • Attended industry related trade shows (Med Trade, Chiropractic Show, and Furniture Markets) to gain quality leads.
  • Conducted product knowledge seminars, demonstrations, presentations and trade shows at consumer, distribution and sales levels.
  • Attended CIO conferences and Industry trade shows and panels to network with the C Level and leverage.
  • Organize and participate in industry trade shows and promotion events endorsing company's products and services.
  • Develop and implement sales presentations to customers both for trade shows and individual sales calls.
  • Attend trade shows, conferences and seminars to promote the product and build client relationships
  • Attended trade shows expanding the Company's client base.
  • Attend trade shows and participate in overseas product reviews.
  • Attended trade shows in order to gain new prospects.
  • Prepared quarterly sales presentations and spoke at trade shows.
  • Initiated and attended national trade shows.
  • Attend product trade shows and conferences.
  • Organize and supervise national trade shows.
  • Planned trade shows and retail showroom
  • Organized all national trade shows.
  • Experience at several Las Vegas and Ohio trade shows such as Arnold Fitness Show, Women's Expo, CES and others
  • Introduced clear product roadmaps, milestones, and release schedules in alignment with significant industry events and trade shows.
  • Attend national trade shows as chief representative of Rosen product.
  • Attended major trade shows to keep ideas and product line fresh, packaging unique and graphics/conference materials impactful.

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30. Inventory Control

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Here's how Inventory Control is used in Vice President Of Sales & Operations jobs:
  • Improved inventory control by developing and implementing strategic interdisciplinary alliance with finance to help sales track and manage inventory levels.
  • Automated inventory control and established a sales order demand and forecast-based ordering system to nearly eliminate stock-out conditions.
  • Supervised marketing, monitored profitability, maintained inventory control, and coordinated personnel staffing.
  • Inventory control as well as accounts payable/receivable was also my responsibility.
  • Handled inventory control and implemented safety protocols necessary for fieldwork.
  • Improved services and increased inventory control by implementing Six Sigma.
  • Maintained inventory control, policy implementation, and budget control
  • Purchased material and maintained inventory control.
  • Perform product ordering for inventory control.
  • Managed complete operations for procurement, production scheduling, warehousing, shipping, logistics, inventory control and customer services.
  • Developed the strategic approach to sales, product offering, price points, inventory control system and financial structure.
  • Managed all operations, marketing, sales, merchandising, distribution, inventory control, and administrative functions.
  • Managed and tracked over $5M in hardware using an on-line inventory control management system.
  • Serviced 26 accounts and handled purchasing, product development, and inventory control.
  • Work with vendors on cost and on time delivery including inventory control.
  • Defined inventory controls with improved product distribution to over 300 retail stores.
  • Direct retail purchasing & inventory control for efficient 'lean' inventory.
  • Manage in-house inventories along with cycle count month-end inventory control.
  • Managed all domestic accounts, shipping, inventory control and purchasing Customer Service to International Accounts
  • Designed the companies' first ecommerce websites and integrated into inventory controls and accounting functions.

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31. Client Relationships

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Here's how Client Relationships is used in Vice President Of Sales & Operations jobs:
  • Improved customer satisfaction and drove establishment of long-term client relationships.
  • Maintained existing client relationships to ensure repeat business.
  • Improved stagnant sales revenues stemming from employee dissatisfaction, poor client relationships, and antiquated marketing methods.
  • Worked closely with CEO to manage critical client relationships, contract development and negotiation.
  • Full P & L. Actively managed client relationships at the executive level.
  • Establish and maintain long term client relationships to generate repeat business.
  • Sustained steady business growth through building high trust in client relationships.
  • Maintained client relationships for extended periods of time.

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32. Training Programs

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Here's how Training Programs is used in Vice President Of Sales & Operations jobs:
  • Authored company procedures handbook and developed training programs to hone employee capabilities.
  • Developed successful training programs and proposals.
  • Created and implemented sales and support training programs, including new hire, research, semi-annual product and bi-monthly skills training.
  • Leveraged training programs and consultative sales strategies with national accounts team to drive top line revenue growth year-over-year by $35MM.
  • Assessed the professional development needs in the organization and constructed training programs designed to create a more effective sales force.
  • Created Sales training programs and manuals, conducted training classes, created all sales scripts for Inside Sales Agents.
  • Developed training programs that included operation manuals for waste water treatment plant struggling to retain union employees.
  • Led training programs, compensation structures, and bonus strategies for the sales force.
  • Implemented key training programs directly resulting in higher branch sales through needs assessment.
  • Develop incentive and compensation programs, design recruitment and training programs.
  • Employed and evaluated new staff along with existing training programs.
  • Designed, developed, implemented, and evolved training programs.
  • Develop and organize training programs for employees throughout the organization.
  • Cut costs by initiating virtual training programs and meetings.
  • Developed training programs and educated all store employees.
  • Structure effective training programs/meetings and measure their success.
  • Worked closely with HR to redesign training programs, implemented processes that streamlined salescycleand 9% increase over forecast.
  • Completed assessments to baseline skill & knowledge levels and developed / coordinated training programs to target gaps.

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33. Business Operations

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Here's how Business Operations is used in Vice President Of Sales & Operations jobs:
  • Managed overall day-to-day business operations, sales production and new business development and partnership management aspects of GCI Corporation.
  • Enhanced business operations and legal collaboration by redesigning and implementing document retention and retrieval system for all business contracts.
  • Managed business operations, sourced domestic/internal products, and sold to other distributors or direct to manufacturers.
  • Achieved efficiency and ethics objectives for sales and business operations.
  • Streamlined and implemented process to improve overall business operations.
  • Monitor business operations to insure financial stability.
  • Involved in all aspects of business operations (Sales, Scheduling, Advertising, Public Relations and Books).
  • Oversee all aspects of business operations including sales, promotions, community relations, and game day production.
  • Directed business operations, P&L performance, and strategic growth for multiple divisions of the company.
  • Led daily clinical and business operations and long-term strategic planning for more than 650 associates.
  • Evaluated business operations and implemented efficiency changes to improve profit margins by 30%.
  • Deliver business operations excellence enabling Sales/General Managers to make more informed decisions faster.
  • Streamlined business operations through people, process and technology efficiencies.

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34. Contract Negotiations

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Here's how Contract Negotiations is used in Vice President Of Sales & Operations jobs:
  • Led sales and business development including key account management, customer relationship development, contract negotiations, and service fulfillment.
  • Direct and Distribution Sales, Marketing, Corporate partner management, hiring, contracts/contract negotiations, business forecasting and management.
  • Exceeded profitability target by outpacing the implementation plan, using innovative process design, contract negotiations, and strategic training.
  • Participated in contract negotiations with business owners, union representatives, and other contractors and subcontractors.
  • Provided sales team with critical information for strategic selling and contract negotiations.
  • Included full creative development, contract negotiations and budget development.
  • Directed contract negotiations & expanded business development.
  • Contract negotiations vendor relations and pricing negotiations.
  • Conducted all contract negotiations and branch affairs, operating the Branch office as an independent business within the corporate structure.
  • Managed all National Accounts, Marketing, Pricing, and Contract Negotiations.
  • Managed contract negotiations, sales process and onboarding.

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35. OEM

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Here's how OEM is used in Vice President Of Sales & Operations jobs:
  • Expanded market presence in OEM customers through certification as a Woman Owned Business Enterprise.
  • Managed $2.5M budget for 35-member team for this OEM of pharmacy automation.
  • Expanded market with OEM sub-contractor relationships and increased sales by 47%.
  • Improved Quality Assurance program on OEM (Original Equipment Manufacturer) product.
  • Maintained and grew close relation with OEM Rolls Royce.
  • Develop and maintain relationships with OEM clients.
  • Added a major OEM Service Center Approval.
  • Established partnership/alliances with e-recyclers for Program Materials to apply to OEM programs.
  • Designed an annual OEM agreement with John Deere to embed Camo's Analytical Software into Deer's Farm Management Software.
  • Established OEM agreements with Chinese mobile cellular network suppliers, Huawei and ZTE, to re-sell Axesstel products.
  • Established OEM agreements with Huawei and ZTE of China to globally re-sell Axesstel products.
  • Air Carriers, Overhaulers, and OEMs.

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36. Strategic Plan

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Here's how Strategic Plan is used in Vice President Of Sales & Operations jobs:
  • Achieve the organization's overall strategic goals and profitability requirements as determined by the strategic plans.
  • Developed strategic plans to diversify technology offerings, target markets and outsourcing opportunities.
  • Cultivated strategic business partnerships and created strategic plans with manufacture alliances.
  • Identified and developed new business accounts through strategic planning.
  • Ensured the proper organizational structure was in place to execute the 5-year strategic plan and functional department s annual operating plans.
  • Designed and implemented strategic plans to increase market share with existing accounts and expand new client base through retail distribution.
  • Assembled a highly talented leadership team and developed a detailed strategic plan based on intense research and industry knowledge.
  • Formulate and execute strategic plans threaded with the values that guide the direction of the direct selling channel.
  • Led strategic planning, sales, marketing, customer services, operations, and brand management.
  • Directed operations and strategic planning functions for the company's largest sales zone generating approx.
  • Created the overall mission, goals and objectives, strategic plans, and metrics.
  • Created strategic plan to develop and grow client base from zero to $1.2M.
  • Lead strategic planning to anticipate needs 3 months to 1 year in advance.
  • Worked interactively with CEO & President, on Strategic planning of companies goals.
  • Work on the strategic planning of brands for specific produce and fruits.
  • Played key role in strategic planning and execution for division.
  • Key contributor to strategic planning and annual budgeting.
  • Developed Fiscal Year strategic plan.
  • Directed oversight of strategic planning and execution, new product/program launch, forecasting, contract management, and national sales support.
  • Served as key advisor to CEO in formation of strategic plans, and headed executive management team.

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37. ROI

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Here's how ROI is used in Vice President Of Sales & Operations jobs:
  • Launched innovative processes that generated significant ROI for the company, including a new method for pricing digital books.
  • Identify gaps, needs, opportunities, formulate recommended solutions, and develop ROI calculations and implementation plans.
  • Evaluated opportunities to assess risk and ROI for projects ranging in sales from 350K to $3.5M.
  • Developed and Implemented Sales Tools/Processes to Maximize ROI and achieve all performance metrics.
  • Implemented risk management tools such to increase overall ROI and future profitability.
  • Introduced ROI-based IT management system saving $200M.

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38. Customer Relations

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Here's how Customer Relations is used in Vice President Of Sales & Operations jobs:
  • Increased customer satisfaction by leading and training high-powered inside sales and customer service teams to cultivate and maintain key customer relationships.
  • Cultivated customer relationships to secure additional business opportunities and increased growth within partnerships, driving 200% revenue growth.
  • Developed strong customer relations and ensured employees provided highest standard of customer satisfaction and quality service at all times.
  • Trained terminal managers with improved communication with direct contact programs for customer relations initiative.
  • Generated new business through actively building new customer relationships and enhancing existing customer relationships.
  • Developed and implemented policies, procedures, and initiatives that improved customer relations.
  • Created multiple new bulk customer relationships, resulting in ongoing profitability.
  • Maintained key customer relationships with i-STAT reference and partnership accounts
  • Created alternative business plans to improve customer relationships.
  • Managed account set-up and customer relations.
  • Maintain key customer relationships within region.
  • Developed statewide customer relationships and business.
  • Developed and refined a Total Quality Assurance Program that is unique to the industry which enhances customer relations and contract retention.
  • Create and manage all sales and marketing programs while maximizing dealer and customer relations.
  • Supported sales and marketing efforts for new customer relationships to grow sales base.
  • Improved customer relations, resulting in increased market share.
  • Managed sales, sales administration and customer relations.
  • Acted as lead on all customer relations.
  • Directed the implementation and on-going development efforts of sales systems and customer relationship management (CRM) initiatives.
  • Lead , Develop and Manage New Customer Relationships.

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39. Technical Support

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Here's how Technical Support is used in Vice President Of Sales & Operations jobs:
  • Established regional technical support and service operations in North and South America, Europe and Asia.
  • Managed technical support and research/development for improvements to aircrafts.
  • Recruited and on-boarded Sales, SDR, Customer Success, Technical Support, Marketing & Talent teams.
  • Directed the assignments of 6 Sun qualified Technical Support engineers, using VERITAS, Lawson, Netra software from various vendors.

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40. Bottom Line

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Here's how Bottom Line is used in Vice President Of Sales & Operations jobs:
  • Report financial results with bottom line responsibility.
  • Provided bottom line oriented solutions.
  • Created sales and pricing programs for existing customers, smoothed sporadic sales revenue spikes and increased bottom line.
  • Achieved significant economies of scale across the company resulting in greatly improved bottom line and reduction of redundancies.
  • Cut service burn 50% 2 years in a row resulting in another $1M+ to bottom line.
  • Developed marketing plan to increase bottom line on property management as well as listings for sale.
  • Improved a negative P&L to 14.9% bottom line, well over industry standards.
  • Collaborated with accounts to improve supply chain operations, improving the company s bottom line.
  • Reduced Labor costs and increased sales and Gross Profit- Growing the bottom line.
  • Developed new revenue channels for products and improve the bottom line.

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41. RFP

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Here's how RFP is used in Vice President Of Sales & Operations jobs:
  • Experience in creating RFP, RFB, RFCSP, and other bidding documents while conducting various expense projections.
  • Improved RFP process resulting in 25% improvement of win ratio in 2012 and again in 2013.
  • Improved win rates by 8% and increased sales productivity by centralizing RFP process and standardizing proposals.
  • Established large account / RFP process & team, closing the largest customer in company history.
  • Resulted in a 15% reduction to the turnaround time with responding to RFP and Quotes.
  • Hired RFP team (2) to drive completion of state and district RFP opportunities.
  • Created RFP Merchant Card Process that increased service level while saving $500K+ per year.
  • Mobilize team to respond to RFI, RFP, contract and bid requests
  • Research government contract bidding opportunities and respond to RFP's/RFQ's as needed.
  • Developed Proposal (RFI/RFP) Library process.
  • Respond to RFI's (Request for Information) and RFP's (Request for Proposal).
  • Articulated/delivered training and performance metrics for internal staff and distributors resulting in increase in RFPs.
  • Developed and implemented new RFP department Worked on cross-functional management team to restructure organization
  • Implemented processes to ensure all responses to RFP's, RFI's and State Adoption bids were completed timely and accurately.
  • Manage and deliver client proposals, SOWs, change orders, RFP responses.
  • Support increased revenue through creation and management of RFPs and key proposals.
  • Put together personalized decks for sales meetings and RFPs.

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42. Business Model

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Here's how Business Model is used in Vice President Of Sales & Operations jobs:
  • Created and presented investor presentations to perspective Venture Capitalists and Angel Investment Groups utilizing complex business modeling tools.
  • Analyzed current business model and established standards of operation to improve operational execution.
  • Created and implemented standard operating procedures and best practices business model.
  • Set operating standards, published business model for profitability.
  • Chaired a committee to develop a new retail garden center business model; oversaw the move to newly-built property.
  • Improved the business model for B2B clients by adjusting lead types, pricing, and method of delivery.
  • Develop business models for areas including nuclear medicine, oncology, and mobile services for hospitals.
  • Develop domestic and international market analyses, pricing, and business models.
  • Established proven business models and setup processes that led to effectively completing large, multi-million part sorting projects for major customers.
  • Devised, implemented and faciliitated catering playbook to support catering sales growth and define strategy and objectives for the business model.
  • Develop and implement new business growth and marketing strategies for retail and eCommerce, small to lower-middle level business models.
  • Expanded the business model from brick and mortar to an even balance of ecommerce sales.
  • Managed and implemented new business model, Jiffy Lube Brakes & Services .

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43. Day-To-Day Operations

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Here's how Day-To-Day Operations is used in Vice President Of Sales & Operations jobs:
  • Developed and executed production processes necessary for efficiency due to increased demand for product while directing day-to-day operations.
  • Provided thorough supervision for day-to-day operations in accordance with set policies and guidelines.
  • Reported directly to the Canadian owners and had overall responsibility for day-to-day operations of a 1500 unit car and truck fleet.
  • Developed business strategy, accountable for P&L and managed day-to-day operations of equipment sales and after-market service divisions.
  • Managed the day-to-day operations of the business including Accounting, Administration, Recruiting, Hiring, Training, etc.
  • Managed day-to-day operations from project development through billing cycle, with an execution of over 700 completed projects.
  • Managed day-to-day operations of this start-up company, contributing to 2009 sales of over $2.4 million.
  • Created proposals and assisted with all day-to-day operations for each account executive and their client list.
  • Managed the day-to-day operations of all properties within the firm's hospitality division.
  • Managed all administrative operations including day-to-day operations, budget, sales, marketing, and strategic planning in a multi-cultural environment.
  • Coached and empowered eight sales professionals and managed day-to-day operations of a thermosetting epoxy polymer flooring company.
  • Promoted from day-to-day operations to VP Sales and Operations for a green building materialssupplier.

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44. Saas

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Here's how Saas is used in Vice President Of Sales & Operations jobs:
  • Created and implemented SaaS sales and marketing plan for sister company providing on-line rental housing forms to property managers and landlords.
  • Achieved 120% of plan and field sales more than doubled SAAS product bookings in first year.
  • Developed the strategic partnership enabling WiFi Med to offer a hosted SaaS based solution.
  • Core products include the Cloud based CARE360 portfolio and RCM through a SaaS model.
  • Web-hosted ERP and CRM SaaS application to the transportation industry.
  • Deployed a Saas CRM solution with multi-data source integration.
  • position eliminated in acquisition) eCRM (SaaS) provider serving non-profit organizations (B2B).

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45. Business Units

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Here's how Business Units is used in Vice President Of Sales & Operations jobs:
  • Spearheaded enterprise consolidation of multiple disparate CRM systems across all business units.
  • Planned and executed divestiture of two business units.
  • Developed and executed the 2015 AEP launch plan for Enrollment, Outbound Enrollment Verification and Scope of Appointment business units.
  • Led firm Business Continuity Plan team activities; appointed BCP Administrator for Charlotte, Boston and San Diego business units.
  • Directed Sales Operations initiatives for 6 global business units with sales budget over $600M.
  • Created two business units to drive profitable top line revenue and sustain business operations.
  • Worked directly with multiple business units and Senior Executive Group to achieve corporate objectives.
  • Create two new business units to minimize impact of seasonality on cash flow.
  • Created weekly business reports and client trade transactions for various Fixed Income business units
  • Managed sales in four business units.
  • Manage Worldwide Sales Operations teams for high impact transformational change across 5 Theaters and 3 Business Units.

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46. YOY

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Here's how YOY is used in Vice President Of Sales & Operations jobs:
  • Performed above expectation by increasing sales YOY by over 12% and increased brand awareness within existing and new markets.
  • Expanded operating income to 19% - a 52% YOY increase through increased product placement and customer education.
  • Exceeded quarter-on-quarter (QoQ) and year-over-year (YoY) cost reductions for OpEx & CapEx.
  • Result: Restructured sales contract for largest Dealer resulting in YOY sales increase of 28%.
  • Added 80 retail outlets and boosted sales revenue 60% YOY ($1.6M monthly) in 2011.
  • Resulted in 12% YOY in 2011 & 9% YOY in 2012.

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47. Customer Retention

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Here's how Customer Retention is used in Vice President Of Sales & Operations jobs:
  • Resulted in growing their business thereby serving our customers, enhancing relationships and contributing to customer retention.
  • Increased market penetration/share and customer retention while significantly improving engagement for almost 400 employees.
  • Improved customer retention rate by 75% through development of customer teams and implementing retention plans and strategies for every account.
  • Increased sales by 300% by increasing sales team from 4 reps to 13+ and customer retention by 30%.
  • Recruited and trained a staff of 28 employees implementing incentives linked to performance and focusing on customer retention and growth.
  • Optimized territory coverage by transitioning a segment of customers to inside sales model while maintaining 94% customer retention rate.
  • Measured and analyzed sales results, including sales funnel progression, RFP win rate, customer retention and growth.
  • Updated and enhanced customer retention procedures to improve overall customer experience and increase customer retention by 10%.
  • Create educational campaigns to improve customer retention, develop new sales programs based on affiliate partner needs.
  • Created new framework for relationship management that increased sales as well as customer retention.
  • Achieved 100% customer retention by providing high levels of quality service.
  • Sustained, year-over-year, a net positive customer retention rate.
  • Implemented and executed 2015 customer retention plans.
  • Reversed negative customer retention trend and brought back lostcustomers through customer service training and implementation of quality customer service practices.
  • Leverage customer complaints into best practices for future customer retention.
  • Developed efficiencies in operations and customer retention processes.

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48. Osha

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Here's how Osha is used in Vice President Of Sales & Operations jobs:
  • Initiated and implemented a company-wide OSHA compliant safety program.
  • Handled all warehouse procedures and policies in compliance with OSHA, DOT, rules and regulations.
  • Managed Corporate Compliance to all OSHA, federal and state environmental & workplace safety standards.
  • Charged with OSHA and DOT training and compliance for different departments.
  • Maintain all machinery and comply with OSHA standards.
  • Insure DOT, FDA, OSHA, EPA, and DHS compliance.
  • Implemented new standards for OSHA regulations referring to pre-cast concrete transporting and installation procedures.
  • Oversee and maintain regulatory compliance of personnel and facilities including CDL, DOT, OSHA, EPA, and Hazardous Material.
  • Develop SOPs that increased productivity by 43% and reduced costs by 30% while complying with HIPPA and OSHA.
  • Spearheaded trainings on OSHA regulations, workman compensation, labor laws, and safety programs.

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49. Sales Activities

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Here's how Sales Activities is used in Vice President Of Sales & Operations jobs:
  • Delivered ongoing professional development, skill building, customer service workshops and daily monitoring of sales activities.
  • Facilitated all sales activities interfacing with current sales professionals, manufacturers representatives and other key decision makers.
  • Managed all sales activities for microfiche production facility.
  • Increased top line sales by 121% by increasing sales activities while conducting in-depth client analyses and business process assessments.
  • Led new sales activities, pricing, proposal development, account implementation, client relations and retention for TPA business.
  • Executed plan to globalize inside sales activities, and defined $2.5M target for 86 customer accounts.
  • Provide regular reports on sales activities, results and forecast, as required by management.
  • Strengthened sales activities in both aggregate and flatbed divisions.
  • Developed and ensured the implementation of all sales activities.

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50. ERP

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Here's how ERP is used in Vice President Of Sales & Operations jobs:
  • Developed highly skilled sales representatives through periodic and consistent constructive and positive reinforcement to perpetuate productivity and stability.
  • Analyze and interpret all reported information and makes recommendations for efficiency changes where appropriate based on the analysis.
  • Facilitated sales planning process resulting in accurately assigned budgets and quotas for 350 sellers across global enterprise.
  • Convinced potential customers to entrust my company with critical elements of their enterprise records infrastructure.
  • Provided outstanding consultative selling abilities and excellent interpersonal skills with C-level customers and business partners.
  • Analyzed and interpreted historical results data to develop cost analysis for all future projects.
  • Guided the implementation of the Blue Wave Enterprise Resource Planning (ERP) project for the manufacturing divisions as executive sponsor.
  • Book Enterprises is a wholesale distributor of close-out merchandise, with a focus in book and book related product.
  • Directed sales efforts to enterprise and carrier customers for this a conglomeration of GSM mobile and Fixed Wireless companies.
  • Developed and implemented strategies, processes, and measurements for the Enterprise Business Unit within the Computer Systems Division.
  • Orchestrated company designation as a women-owned business enterprise (WBE) in collaboration with the state of Wisconsin.
  • Start up enterprise with an emphasis on internet marketing company through affiliate partnerships and direct consumer sales.
  • Developed and created the entire B2B channel of sales and operations for this new business enterprise.
  • Developed robust BTCO capabilities, managed SAP ERP migration, introduced an SAP-based configurator, and improved HP's e-commerce capabilities.
  • Result: Led the project team that consolidated the sales and margin data using Cognos BI of 7 different ERP systems.
  • Replaced an underperforming supplier on the International Space Station program resulting in $2M of business.
  • Developed underperforming segment to lead company in sales with 60% total revenues.
  • Turned underperforming region around first year with increased positive sales comps.
  • Transferred from Terminix to TruGreen to turn around a division that had been underperforming for the last seven years.
  • Closed year to year contracts with Vivo, America M vil, Google, Amazon and EnterPlay.

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Vice President Of Sales & Operations Jobs

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20 Most Common Skills For A Vice President Of Sales & Operations

Revenue Growth

19.5%

Sales Goals

12.0%

Customer Service

9.6%

Business Development

8.4%

Strategic Partnerships

8.3%

Sales Operations

4.7%

New Product Development

4.2%

CRM

3.4%

Human Resources

3.4%

New Accounts

3.0%

Logistics

3.0%

Direct Reports

3.0%

Market Share

2.7%

Sales Training

2.5%

Annual Sales

2.5%

Sales Process

2.3%

Customer Base

2.1%

Salesforce

1.9%

Sales Organization

1.9%

Project Management

1.9%
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Typical Skill-Sets Required For A Vice President Of Sales & Operations

Rank Skill
1 Revenue Growth 14.6%
2 Sales Goals 9.0%
3 Customer Service 7.2%
4 Business Development 6.3%
5 Strategic Partnerships 6.2%
6 Sales Operations 3.6%
7 New Product Development 3.1%
8 CRM 2.6%
9 Human Resources 2.5%
10 New Accounts 2.3%
11 Logistics 2.2%
12 Direct Reports 2.2%
13 Market Share 2.0%
14 Sales Training 1.9%
15 Annual Sales 1.8%
16 Sales Process 1.7%
17 Customer Base 1.5%
18 Salesforce 1.5%
19 Sales Organization 1.4%
20 Project Management 1.4%
21 Sales Management 1.3%
22 Account Management 1.3%
23 Internet 1.2%
24 Sales Representatives 1.2%
25 Daily Operations 1.2%
26 Direct Sales 1.2%
27 Key Performance Indicators 1.1%
28 Retail Store 1.0%
29 Trade Shows 1.0%
30 Inventory Control 1.0%
31 Client Relationships 0.9%
32 Training Programs 0.9%
33 Business Operations 0.9%
34 Contract Negotiations 0.8%
35 OEM 0.7%
36 Strategic Plan 0.7%
37 ROI 0.7%
38 Customer Relations 0.7%
39 Technical Support 0.7%
40 Bottom Line 0.7%
41 RFP 0.6%
42 Business Model 0.6%
43 Day-To-Day Operations 0.6%
44 Saas 0.6%
45 Business Units 0.6%
46 YOY 0.6%
47 Customer Retention 0.6%
48 Osha 0.6%
49 Sales Activities 0.5%
50 ERP 0.5%
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