Vice president of technical operations job description

This Technology Engineer will have substantial subject matter expertise in Financial Services Technology and have a good understanding of standard technology controls. This individual will be responsible for providing oversight of a multi-year program to ensure that the firms trading platforms comply with reporting requirements for trading venues globally.
Key responsibilities include
:

Provide program management oversight of the firm's multi-year program establish compliance with reporting requirements with trading venues globally Identify operational risks stemming from large and/or impactful change activities to the Trade Venue program Participate and challenge first line control implementation and execution of the program Design and execute monitoring and testing activity to detect operational and compliance risks during the development lifecycle Participate in key portfolio governance forums Keep abreast of current technology trends, vulnerabilities, and emerging technologies Understand third party risks as related to specific technology area of expertise


Qualifications:


BS/BA degree in computer science or equivalent experience. 5+ years or more proven experience in technology development, engineering or technical architecture in the financial services industry Prior experience in working with Trading System technology platforms Strong working knowledge of current development methodologies and emerging technologies especially in the ETL space Strong understanding of applications testing, quality control, change and release management Ability to understand complex technical systems and the business processes they support in order to coalesce the risks into a tangible concern for remedial action. Familiarity with strategic development tools (JIRA, Jenkins, Artifactory, etc.), and Cloud Technologies (i.e. AWS, GCP, Azure)


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

Manage the Assessment function within ORMD and oversee the processes associated with the internal control programs/assessments (Control Self Assessment (CSA), Payment System Risk (PSR), HO Global CSA, Regulatory Assessments, and business targeted reviews. Participate in the evaluation of risk and controls issues in the Bank, report relevant findings to management, and maintain documentation of policies and procedures.

**Summary:**

Reporting to Information Risk Management Director responsible for executing the second line of defense Operational Risk Management ("ORM") business oversight and challenge activities across Information Technology. This role will have a focus on Technology Risk.

**Responsibilities:**

Lead and facilitate the Technology oversight meetings to review and discuss key operational risk topics (inclusive of emerging risks, critical initiatives, issues, etc.,) and related items to accurately understand the Technology risk profile and trend and provide oversight and meaningful challenges Perform Technology risk assessment (i.e. oversight and challenge activities) to ensure that Technology has implemented and executed ORM programs (RCSA, Loss data, Scenario, KRM, Issue Management etc.,) in accordance with the firm's policy, and various program requirements Communicate issues/observations identified from the assessment with Technology and provide recommendations/request Technology's review and actions to remediate as necessary Ensure the results of all work performed is documented in accordance with the program requirements (Procedures, Execution Guidelines and related) prior to due date, well supported with underlying details and is ready for independent review upon request Be a central point of contact when perform analysis and identify root causes related to ORM programs, process and controls. Work with the Business Line and the second line of defense (when applicable) to address those issues, measuring and tracking progress in remediation Work with the second line of defense (e.g. ORM programs, Compliance, Fraud, Sales Practice, Information Risk Management, Business Continuity, and Third Party) in coordinating and executing on the above requirements Prepare quarterly/periodic reporting of the Technology ORM program execution that provides a clear and concise view of the Technology ORM program execution status and any issues/key items that may require management's attention Support the team lead/Program on Audit and or Regulatory exam preparation and review to address inquiries and submit the requested documentation/information adequately and timely Stay abreast of industry developments in operational risk management/Banking industry in general to ensure the second line risk assessment and challenge program accounts for new practices Support initiatives on development/enhancement of the program and or ORM related

**Interactions / Interpersonal Skills:**

Strong oral / written communication skills. Comfortable presenting the results of the assessment to Technology management and provide independent challenges when different view exists Good interpersonal skills to build and manage relationships with Technology as well as various second line of defense groups Strong work commitment and works well in a fast-paced and dynamic environment

**Business and Technical Knowledge**

+ Strong Technology Risk or IT Audit experience

+ Broad view of the financial services industry

+ Strong knowledge in ORM Programs including (but not limited to): RCSA, Loss data, Scenario Analysis, KRM/KRI and Issue Management

+ Understanding of banking regulatory agency expectation/requirements on operational risk management

+ Strong ability to analyze data and trends and prepare meaningful reports

**Qualifications:**

+ 10 years experience in operational risk management, internal audit, management consulting or related field, including 7 years work related to risk management.

+ Experience in control testing techniques and documentation

+ Strong knowledge of technology risk management, regulatory requirements and industry practices

+ Relevant certification preferred: CISSP, CISA, CRISC, CGEIT, etc.

+ Demonstrated ability to manage workloads and prioritize deliverables

+ Strong written and verbal communication skills

+ Bachelor's degree in Technology, Business, Finance, Economics, Accounting, or related field. MBA preferred.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.

\#LI-Hybrid

• Manages one or more apps support teams.
• Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
• Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
• Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
• Requires awareness of audit and compliance related issues.
• Contributes to formulation of strategies for apps support and other functional areas.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
• Drive production support processes to be efficient, cost effective, streamlined and value adding.
• Report key performance metrics to senior management and key stakeholders.
• Develop subject matter and technical understanding of core Enterprise Risk Management applications.
• Serve as single point of contact for Issue escalation from business partners.
• Oversee application management responsibilities for core Enterprise Risk Management applications.

Qualifications:

• 6-10 years of experience in an Apps Support role would be an added advantage, but not essential
• Experience with people management
• Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
• Experience with application support would be an added advantage, but not essential
• Effectively share information with other support team members and with other technology teams
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor's/University degree, Master's degree preferred

Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.