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Vice President Of Technical Operations remote jobs

- 1,220 jobs
  • Technical Director - Remote

    INDI Staffing Services

    Remote job

    At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work. Overview of the role: The Technical Director position focuses on joining Solutioning teams as a technical expert who bridges gaps between client needs and organizational solutions, playing critical roles in sales processes by engaging with leads and prospects, designing tailored technical solutions, and collaborating with sales and delivery personnel to secure new business opportunities. This role combines presales expertise, delivery knowledge, and consulting skills while requiring both technical depth and strong communication capabilities. The position involves defining project scope, assembling cross-functional delivery groups, and responding to complex RFPs and RFIs while ensuring each solution is viable, competitive, and aligned with client objectives through travel to support client meetings and presentations, offering opportunities to work directly with enterprise clients. Key responsibilities: - Meeting with leads and prospects alongside sales teams to understand and translate their requirements and needs into digestible documents, deeply understanding value propositions behind delivery models and articulating these to leads and prospects. - Traveling to meet leads and attending events to support Sales teams, serving as technical experts in conversations, showcasing capabilities, methodologies, and partnership opportunities. - Engaging in technical conversations with leads around software development and delivery at solution levels; understanding what questions to ask to best determine solutions and composition of development teams. - Working closely with presales on generating decks and proposals (teams, projects, roles, RFQs, etc.) for leads, estimating and recommending approaches to software delivery focused on composing and sizing teams. - Providing consulting for best practices in software delivery with expertise in Data and Analytics, Quality, Cloud, Engineering, or AI. Requirements: - Travel Availability: Ability to travel 40%+ within the US. - SDLC Experience: 8+ years working in the SDLC building software with teams. - Solution Leadership: 5+ years in solutioning/sales/presales/Solution architect roles, with Manager or Director level experience desirable. - Technical Specialization: 5+ years in one specific area or role in the SDLC (language, framework, or technology) building and implementing technology solutions. - Team Leadership: Proven experience leading teams of software developers or engineers delivering solutions (Cloud, Data, DevOps, or Testing). - Cloud Infrastructure: Hands-on experience with Cloud/DevOps/Infrastructure. - Location: Must be located in the US. Additional skills preferred: - Domain Expertise: Subject Matter Expert knowledge in 1-2 verticals with deep domain experience in at least one. What to expect from us: - Fully Remote: Work from anywhere in the world. - Home Office Setup: Complete hardware provision for your workspace. - Flexible Hours: Design your own work schedule for optimal work-life balance. - Paid Leave: PTO, parental leave, and other special leaves. - Competitive Compensation: Payment package including base salary and commissions, well above market average. - Healthcare Benefits: Vision and Dental coverage. - Insurance Coverage: Life Insurance and 401K Plan. - Operational Support: Strong sales operations and travel & events coordination teams. - Growth Opportunities: Develop at the speed of your learning curve. - Dynamic Work Culture: Diverse and multicultural environment. - Innovation-Driven Environment: Support and resources for professional growth. If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, do not hesitate to apply!
    $116k-188k yearly est. 5d ago
  • Remote-Ready Director, Legal Ops & Systems Innovation

    Earthjustice 4.7company rating

    Remote job

    A leading environmental law organization in San Francisco seeks a Director of Legal Ops & Legal Systems Innovation. The role involves overseeing legal technology, managing a team, and ensuring compliance while innovating processes. Candidates should have extensive legal operations experience, strong leadership skills, and a commitment to justice and inclusion. The position offers a competitive salary range of $177,800 - $197,500, with opportunities for hybrid or remote work arrangements. #J-18808-Ljbffr
    $177.8k-197.5k yearly 3d ago
  • Director, Field Site Operations VI (M6)

    Applied Materials 4.5company rating

    Remote job

    Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $160,000.00 - $220,000.00 Location: Dallas-Richardson,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Summary: Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area. Job Description: The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX. Key Responsibilities/Qualifications: * Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards. * Requires both effective management of daily activities and development of process improvements to address any identified deficiencies. * In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures. * Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals. * Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards. * Stay knowledgeable of competition and important emerging technologies and standards. * Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. * Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities. * Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs. * Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals. Skills, Knowledge, Experience & Education At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company. The ideal candidate will have the following: * Preferred, BA/BS in Engineering or Business/Operational Management * 7-10+ years of progressive functional experience, within a complex global company. * 5+ years of leadership experience in a 24/7 environment * Strong Business and Financial Acumen * Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact * Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives. Other Suitability Factors We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable. To succeed in this role requires a capacity for complexity and temperament that includes: * A very mature individual with the right balance of confidence and humility. * Process oriented while also strongly developing and relying on interpersonal relationships across the company * Executive presence and ability to connect equally well upwards, downwards and sideways in the organization * Self-motivated and driven towards excellence * A high level of EQ to be able to manage across a large team with significant diversity * Ability to distinguish between and prioritizing urgent and important issues * Situational awareness and complex decision-making ability appropriate for the situation Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
    $160k-220k yearly Auto-Apply 32d ago
  • Strategy, Planning & Operations Program Manager GSSO (Remote)

    Cisco 4.8company rating

    Remote job

    **The application window is expected to close on: 12/15/25** Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Successful candidate will be located in the US and able to work remotely. **Meet the Team** Join our Incubation and Operations team in the Global Specialist Sales Organization (GSSO). We develop, deliver, and manage compensation and incentive programs that empower sellers to deliver Cisco strategic and financial goals. We work across sales, operations, and finance teams. **Your Impact** In this pivotal role, you will serve as the operational backbone for our team, driving the successful execution of critical initiatives and key results across a broad stakeholder landscape. By crafting and refining robust systems for tracking and managing tasks, you will ensure clarity, accountability, and seamless coordination among diverse workstreams. Your proactive approach to communication and risk management will keep leadership and cross-functional partners advised, aligned, and empowered to make timely, informed decisions. As the central point of operational coordination, you will not only streamline processes and promote efficiency but also foster transparency and collaboration among internal teams. Your efforts will be critical in ensuring that benchmarks and key measures are met, issues are swiftly addressed, and our most important initiatives are delivered with excellence-creating real, lasting value for the organization and its collaborators. **Minimum Qualifications** + 7+ years of progressive experience in program management and operations management within a global organization. + BA or equivalent practical application and understanding of various project and program management methodologies. + Experience managing programs with significant scope (e.g., impacting multiple teams, or spanning multiple geographic regions) in highly matrixed environments with diverse stakeholder expectations. **Preferred Qualifications** + Demonstrated ability to design, implement, and manage effective organizational systems, workflows, and tracking mechanisms for complex projects and diverse deliverable types. + Experience in a technology company, particularly within sales strategy or go-to-market functions, is highly desirable. + Professional experience with Cisco products, processes, or organizational structure. + Excellent written and verbal communication skills, with a proven ability to distill complex information into clear, actionable insights and present effectively to senior leadership. + Proven track record to navigate complex organizations through influence without authority, build consensus, and drive alignment across global teams. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $125,500.00 to $159,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $146,100.00 - $229,600.00 Non-Metro New York state & Washington state: $133,200.00 - $221,400.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
    $146.1k-229.6k yearly 5d ago
  • VP of Revenue Operations (Remote)

    Knowbe4 4.4company rating

    Remote job

    Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. The Vice President Revenue Operations directs the Company's investments in Go To Market (Sales, Customer Success, Marketing, SDR/BDR) effectiveness and manages functions essential to GTM productivity. These include strategic planning (TAM analysis and prioritization), execution planning (marketing and sales investment), reporting, quota setting and management, sales pricing and margin strategies, sales process optimization, sales compensation design and administration. The VP Revenue Operations is responsible for the overall productivity and effectiveness of the go to market organization. Reporting to the Chief Revenue Officer, the VP Revenue Operations directly supports the Company's CRO and fosters close working relationships with internal and external stakeholders to ensure the GTM organization's efficient operation and success Responsibilities: GTM strategy Segmentation analysis and strategic prioritization/ investment recommendations CapDB strategy and implementation to optimize sales CAC and accelerate ARR growth Marketing Operations Marketing forecasting and investment strategy; gearing expectations, etc Marketing results reporting Partner with CMO and digital marketing team to rationalize and maximize MarTech stack investments. Optimize ad spend effectiveness and ROI in partnership with digital marketing team Create and maintain reporting that optimizes marketing message effectiveness. Sales Operations Coordinates / Optimizes sales reporting, forecasting, planning, and budgeting. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the company. Weekly bookings forecast and compliance processes. Monitors the accuracy and efficient distribution of sales reports and other intel essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed. Revenue and Margin Optimization Responsible for translating the overall value proposition into pricing and contracting approach that is aligned with KB4's overall business strategy Optimize the deal modeling process to generate analytics to create guidelines for comparable deals Seeks opportunities to optimize the Company's goals and tradeoffs between growth, revenue/share, and margin. Works in conjunction with the FP&A team and optimizes the pricing tools to meet the targeted sales objectives Participates in analysis of competitive and economic landscape to evaluate threats or opportunities, and develops pricing and margin strategies to optimize growth Analyzes current and historical results to identify actionable opportunities, develops ideas, and make recommendations to improve pricing performance at the customer, segment and product level Drives analytical support for sales, marketing and product leadership of the key drivers of sales and contribution margin performance at a customer, segment and product level Reporting and Compliance Board material development. Work closely with the Company's Director of Strategic Projects (DSP) to develop and implement best operational business practices. Compensation Strategies Optimize sales incentive compensation structures and related quotas to meet company objectives. Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources. Sales Enablement and Optimization Support the development of sales training programs and is responsible to manage sales-related quarterly OKRs Develop programs to ensure sales rep engagement and a cultural environment essential to a winning sales team. Works to ensure all sales organization objectives are via OKRs and achieved in a timely fashion. Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement. Implements enabling technologies, including CRM, internationally. Monitors the assigned sales organization's compliance with required standards for maintaining CRM technology invest. Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight Qualifications: Four year college degree from an accredited institution; masters in business administration (MBA) or equivalent preferred. Minimum ten years of sales, marketing and/or financial senior management experience in a business-to-business sales environment. Minimum five years in a sales operations, business planning, or sales support management role. Experience successfully managing analytically rigorous corporate initiatives. Sales/GTM strategy and planning experience Managing/influencing Business Applications (Salesforce) Proven leadership in Sales and Marketing Operations Developing accurate measure for success with direct connection to compensation strategies The base pay for this position ranges from $220,000 - $250,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above. We will accept applications until 12/16/2025. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit ********************************* Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit ********************************************** No recruitment agencies, please.
    $220k-250k yearly Auto-Apply 60d+ ago
  • Vice President of Operational Excellence

    Knipper 4.5company rating

    Remote job

    YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! Vice President of Operational Excellence The Vice President of Operational Excellence will lead strategic and tactical initiatives focused on improving operational efficiency, quality of customer service, and mistake-proofing across all facets of the organization's Marketing and Samples Management (MSM) and Third-Party Logistics (3PL) and warehousing services. This role is pivotal in transforming operational processes-including pick/pack, kitting, shipping/receiving, and warehouse execution-to deliver scalable, compliant, and cost-effective solutions for clients in the medical and pharmaceutical industry. Responsibilities Operational Strategy & Execution Develop and execute a comprehensive operational excellence roadmap across all warehouse operations in collaboration with site leadership and aligned with business goals, quality requirements, and client expectations. Lead continuous improvement programs in pick/pack, shipping, receiving, warehouse layout, and inventory movement. Champion lean methodologies, Six Sigma, and mistake-proofing (poka-yoke) practices to reduce variation and error in core processes. Own the standardization of operational workflows and drive process harmonization across sites and teams. Quality & Compliance Embed quality assurance principles directly into operational workflows and Standard Operating Procedures (SOPs). Partner with QA and Compliance to align warehouse and logistics processes with FDA, DEA, DSCSA, and GMP regulations. Lead root cause analysis and corrective/preventive action programs (CAPA) improvement plans for warehouse and distribution operations based on data information collected through Quality Management System. Implement and refine metrics and dashboards for performance tracking and compliance adherence. Leadership & People Management Lead and mentor a cross-functional team including warehouse supervisors, logistics managers, and quality leads. Drive a culture of accountability, safety, and continuous improvement through effective leadership and communication. Identify talent gaps and champion leadership development within operational teams. Ensure team alignment with organizational KPIs and customer service standards. Cross-Functional Collaboration Collaborate with Warehouse Operations, IT, Quality Assurance, Compliance, HR, and Client Services to optimize end-to-end process flow. Participates in regulatory inspections and audits as Compliance invites/requests. Serve as a key liaison to clients, ensuring operational transparency, issue resolution, and contract adherence. Guide automation initiatives and WMS enhancements to improve process visibility and scalability. The above duties are meant to be representative of the position and not all-inclusive. Qualifications Operational Strategy & Execution Develop and execute a comprehensive operational excellence roadmap across all warehouse operations in collaboration with site leadership and aligned with business goals, quality requirements, and client expectations. Lead continuous improvement programs in pick/pack, shipping, receiving, warehouse layout, and inventory movement. Champion lean methodologies, Six Sigma, and mistake-proofing (poka-yoke) practices to reduce variation and error in core processes. Own the standardization of operational workflows and drive process harmonization across sites and teams. Quality & Compliance Embed quality assurance principles directly into operational workflows and Standard Operating Procedures (SOPs). Partner with QA and Compliance to align warehouse and logistics processes with FDA, DEA, DSCSA, and GMP regulations. Lead root cause analysis and corrective/preventive action programs (CAPA) improvement plans for warehouse and distribution operations based on data information collected through Quality Management System. Implement and refine metrics and dashboards for performance tracking and compliance adherence. Leadership & People Management Lead and mentor a cross-functional team including warehouse supervisors, logistics managers, and quality leads. Drive a culture of accountability, safety, and continuous improvement through effective leadership and communication. Identify talent gaps and champion leadership development within operational teams. Ensure team alignment with organizational KPIs and customer service standards. Cross-Functional Collaboration Collaborate with Warehouse Operations, IT, Quality Assurance, Compliance, HR, and Client Services to optimize end-to-end process flow. Participates in regulatory inspections and audits as Compliance invites/requests. Serve as a key liaison to clients, ensuring operational transparency, issue resolution, and contract adherence. Guide automation initiatives and WMS enhancements to improve process visibility and scalability. Knowledge, Skills & Abilities: Exceptional communication and change management skills. Ability to lead cross-functional teams through complex transformation initiatives. Data-driven mindset with a passion for operational analytics and structured problem solving. Customer-focused with a strong track record of operational delivery in client-centric environments. Agile, decisive, and calm under pressure. PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knipper is an equal opportunity employer
    $140k-227k yearly est. Auto-Apply 60d+ ago
  • VP, Operations

    Taskus 3.9company rating

    Remote job

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does the Vice President of Operations really do? Think of yourself as the leader who will oversee day-to-day operations to support growth and add to the bottom line of the organization. You will focus on strategic planning, and goal-setting, and must be fully accountable for ensuring your entire organization is on track. Not just anyone is qualified for this role. We make sure we get the best of the best! As you tackle your new tasks for the day, you know that it will lead to one thing: You will provide management and oversight of all aspects of the business within your site; demonstrate a commitment to excellence and collaborate well with senior leadership. You are expected to meet the company's objectives, in addition to having a passion for success, and a proven record of successful strategic planning and implementation. You will provide direction and development, formulate policies and strategic plans for future growth, manage daily operations of personnel, purchasing, administration, and other departments; and improve operational efficiency in targeted areas including customer support and engagement. As Vice President of Operations: You will closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement, and redeployment. It is expected that you are highly collaborative and can build cross-functional relationships with departmental heads and management across the business. You will partner with department heads to maintain an efficient team structure and performance, using analytics, processes, and tools. You will maximize client engagements and work with your leadership team to develop plans to meet future site needs. Being the Vice President, you will maintain profit margins and develop internal control systems to ensure accountability. To achieve this, you need to develop strong relationships with outside partners, vendors, and advisors; as well as internal partners, including department supervisors and co-executives. Requirements: At least 7 years in a Senior Leadership role of a large business or enterprise. Strong financial management and budgeting skills; make sound business decisions based on data and statistics; can structure effective training & development programs and measure their success; leverage the use of the latest technology to enhance the growth of your organization Possess a “people first” leadership style with strong communication, interpersonal and leadership skills Thorough understanding of organizational behavior, workforce planning, metrics, and analytics. Education / Certifications: BS or BA is highly preferred but not required. Work Location / Work Schedule / Travel: 25% travel within the region the position is assigned. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************
    $139k-227k yearly est. Auto-Apply 6d ago
  • Regional Operations Director - Field (Remote PST)

    Pair 4.4company rating

    Remote job

    Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements. This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale. You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager. What You'll Do Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops Maintain full compliance with ECM, health plan, and internal quality requirement What You'll Need 5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus Experience leading large, distributed field or clinical teams Proven success managing regional or multi-site operational and financial performance Strong understanding of Medicaid populations, plan operations, or value-based care models preferred Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making Excellent communication, problem-solving, and cross-functional collaboration skills Comfort working in a fast-paced, evolving environment with changing program requirement Because We Value You Competitive salary: $130,000 - $145,000 (depending on experience) Equity compensation package Flexible vacation policy - take the time you need to recharge Comprehensive health, vision & dental insurance $50 employer contribution to active HSA accounts 401k through Guideline Life insurance and AD&D Work entirely from the comfort of your own home Monthly $100 work from home expense stipend We provide the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of ***************** emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
    $130k-145k yearly Auto-Apply 21d ago
  • Director Field & Remote Service Ops

    Knapp Inc.

    Remote job

    WHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit *************** WHAT YOU GET TO DO This strategic leadership role oversees the delivery and continuous improvement of Resident Business, Remote Services (including Service Desk and IT Services), Global Plant Services, and Training across North America. The Director will drive operational excellence, standardization, and customer satisfaction while aligning with broader North American strategic goals in collaboration with Senior Leadership stakeholders. Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead and evolve the on-site and mobile service delivery model across North America, ensuring high performance, customer satisfaction, and alignment with strategic objectives. Oversee Service Desk teams and IT-enabled service platforms to ensure responsive, reliable, and scalable support for customer operations. Collaborate with global counterparts to maintain service standardization while driving operational success and innovation in North America. Lead the Training Team to implement technician development programs, enforce service standards across sites, and promote continuous improvement and reliability. Partner with executive leadership (VP/SVP/EVP) to support and execute North American service strategies. Drive KPIs, process improvements, and service innovation across all domains. Act as a senior escalation point for critical customer issues, ensuring timely resolution and proactive communication. Perform all other duties as assigned. WHAT YOU HAVE Bachelor's degree in Engineering, Business or related field required. MBA preferred. 10+ years of experience in industrial services, operations, or engineering leadership, preferably within the material handling or automation industry. Proven track record of leading large teams or cross-functional departments. Deep understanding of automated systems, conveyor technologies, robotics, and warehouse operations. Strong background in optimizing processes, managing budgets, and improving performance metrics. Experience with remote diagnostics, service desk operations, and IT-enabled support for automated systems. Familiarity with training and certification programs for technicians working on material handling systems. Skilled in navigating complex organizational dynamics. Exceptional communication skills-both verbal and written. Working Conditions and Environment: Authorization to work in the U.S. Up to 35% travel required (domestic and occasional international). Ability to obtain passport and travel to Europe and Canada Professional office etiquette is required at all times Ability to travel by air both domestically (US) and internationally (primarily to Austria and other parts of Europe as well as Canada) Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 50 pounds. WHAT YOU WILL GET 2 remote days per week Half day Fridays A beautiful new, state-of-the-art, office complex in Kennesaw, GA Industry competitive compensation Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! 401k with a very generous employer match and no vesting! Paid Vacation & Holidays Profit Sharing Paid Parental Leave Subsidized Daycare Tuition Reimbursement Pet Insurance Subsidized food delivery Monthly celebrations Quarterly employee events Corporate Social Responsibility including recycling, sustainability and volunteering KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
    $71k-106k yearly est. Auto-Apply 53d ago
  • Senior Manager of Data Engineering and AI Automation, Business Systems

    Stitch Fix 4.5company rating

    Remote job

    , Inc. Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco. About the Team The Business Systems team is the strategic technology and data partner for our company's core operations. We are the architects and owners of the tech stack that powers our Finance , Procurement, Merchandising and HR/ People and Culture functions. We partner directly with business leaders to design, implement, and optimize scalable systems. But our work doesn't stop at the application layer. We are also responsible for transforming our business data into a strategic asset. Our team builds and manages the data engineering pipelines, analytics dashboards, and next-generation automation and Gen AI solutions that serve these functions. From core retail domain to our Stitch Fix specific data models, our work ensures data integrity, delivers critical insights, and empowers our leaders to make data-driven decisions. If you love solving complex business challenges with technology and data, and want to make a tangible impact on how our company operates, you'll fit right in. About the Role We're seeking a strategic Senior Engineering Manager to lead our Business Systems Data & Insights team, serving critical domains including Finance (Accounting, FP&A), Merchandising, Procurement, and HR/People & Culture. This is a high-impact, high-visibility role where you will shape the future of how Stitch Fix leverages data and AI to drive key business decisions and directly influence company strategy. You will be responsible for driving our data and AI transformation by building scalable data infrastructure, advancing analytics capabilities, implementing intelligent automation, and accelerating Gen AI adoption across these essential business functions. You're excited about this opportunity because you will... Lead and Mentor a World-Class Team: Hire, develop, and lead a high-performing team of data engineers and automation specialists. Foster a culture of technical excellence and continuous improvement, empowering your team to build robust solutions for data, automation, and AI. Own Critical Data Infrastructure: Build and own end-to-end data solutions, including ETL/ELT processing frameworks, data orchestration, metrics frameworks, and scalable data models optimized for retail financial data, P&C/HR analytics, and operational metrics. Drive AI & Automation Innovation: Establish and evolve automation and Gen AI frameworks purpose-built for Finance and HR. You will drive innovation in Gen AI applications, creating agents and automation that fundamentally transform how these teams work. Ensure Financial & Data Integrity: Build robust, compliant systems that meet the highest standards for financial data integrity. You will ensure all data systems comply with SOX (Sarbanes-Oxley) requirements, implementing necessary controls and audit trails, while partnering with Compliance, Internal Audit, and Finance teams to meet all regulatory requirements (including GDPR, CCPA, etc.). Partner to Solve Complex Challenges: Collaborate closely with a diverse set of stakeholders-from business leaders in Finance and People & Culture to engineering partners in Product, Data Platform, and HRIS-to solve complex data and business challenges at scale. Define Strategy and Execute with Autonomy: You will have the autonomy to shape the team's strategic roadmap and investment priorities based on business impact. You will be responsible for both strategic planning and hands-on delivery, including enhancing current tools and providing direct support to your business partners. We get excited about you because you have... 8+ years of professional experience in data engineering, analytics engineering, or related technical roles, with demonstrated progressive responsibility 3-5+ years of engineering management experience, leading teams of 3-10+ engineers with proven track record of building high-performing teams Expert-level Python and SQL skills with production-grade code quality and design patterns Hands-on experience building and scaling data pipelines using modern orchestration tools (Airflow, or similar) Deep understanding of data modeling, dimensional modeling, and data warehouse design patterns Experience with batch and stream processing using Spark, Flink, or similar distributed computing frameworks Proficiency with cloud data platforms (AWS, GCP, or Azure) and modern data stack tools Strong experience with BI and analytics tools (Looker, Tableau or similar) ETL/ELT development experience with tools like Fivetran, dbt, or custom frameworks Working knowledge of retail financial data (FP&A metrics, merchandise planning, corporate accounting, or procurement analytics) Familiarity with HR data models (headcount analytics, compensation, performance management, or recruiting metrics) Experience integrating with ERPs (Oracle Fusion, NetSuite, Workday or others) and connected planning tools (Anaplan, Adaptive Planning, Essbase) Understanding of SOX (Sarbanes-Oxley) compliance and IT general controls (ITGCs) Experience implementing data controls, audit trails, and access management for financial and HR systems Exceptional cross-functional communication skills-able to translate complex technical concepts for business audiences Strong prioritization skills with business impact and ROI in mind Experience working autonomously and taking ownership of complex projects from conception to deliver Why you'll love working at Stitch Fix... We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You'll bring these characteristics to life in everything you do at Stitch Fix. We cultivate a community of diverse perspectives- all voices are heard and valued. We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. We win as a team, commit to our work, and celebrate grit together because we value strong relationships. We boldly create the future while keeping equity and sustainability at the center of all that we do. We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact. We offer comprehensive compensation packages and inclusive health and wellness benefits. Compensation and Benefits This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, location, and performance. This position is eligible for an annual bonus, and new hire and ongoing grants of restricted stock units, depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site. Salary Range$138,000-$230,000 USD This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: **************************************************************** Recruiting Fraud Alert: To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at ************************************** or ************************************** Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email *********************. You can read more about Recruiting Scam Awareness on our FAQ page here: ***************************************************************************************
    $138k-230k yearly Auto-Apply 13d ago
  • Director of IT Operations

    Tyree and D'Angelo Partners

    Remote job

    Director of IT Operations Reporting To: Chief Strategy Officer The Company: Premier Dentist Partners Premier Dentist Partners is a Dental Support Organization (DSO) that assists dental practices with non-clinical challenges and provides industry proven business support services. Our affiliated dentists live a higher quality lifestyle with more time focused on patients and less on administrative burden. Our mission is to improve the lives of our dentists, staff and patients by providing leading non-clinical business support services in a collaborative environment. As part of our commitment, we help our affiliated dentists to collectively achieve attractive business economies of scale resulting in improved efficiency and profitability while lowering operational risks. Our experienced Support Center team assists dentists with management of non-clinical staffing and human resources, finance and payroll administration, marketing, payor relations, supplies and capital equipment procurement, as well as information systems. With experience and dedicated support from professional management, dental offices are free to focus their attention on providing patient care. Premier Dentist Partners offers practice owners an alternative to the traditional practice transition model. Our affiliation program offers practice owners the opportunity to partner with a highly collaborative and experienced Job Summary Premier Dentist Partners is seeking an experienced Director of IT Operations to establish and maintain consistent, reliable technology standards across our growing network of offices. This role will oversee daily IT operations, helpdesk management, and vendor performance to ensure all systems are stable, secure, and efficient. The Director of IT Operations will also build and manage a clear, structured process for how offices flag technical issues-owning the intake, triage, escalation path, and resolution workflow to ensure fast, predictable support. This leader will be responsible for the implementation and optimization of project management software and other core technology platforms, strengthening network reliability, and developing standardized processes for incident response, cybersecurity, data management, and proactive system monitoring. The ideal candidate will combine technical expertise with strong leadership, communication, and organizational skills to ensure seamless technology integration and support across both field offices and the Support Center. Job Responsibilities: Oversee all IT operations across PDP offices, ensuring consistent system performance and minimal disruption to clinical and administrative functions. Manage and hold accountable all external technology vendors, including helpdesk partners, to ensure timely ticket resolution and reliable support. Build and manage the IT ticketing workflow, including intake, triage, prioritization, escalation, and communication back to offices. Co-lead the rollout of a universal project management platform, overseeing assessments, technical remediation, configuration, data migration, user adoption, and post-launch optimization. Develop and maintain standardized IT processes for incident response, escalation, hardware setup, lifecycle management, cybersecurity safeguards, HIPAA compliance, and data backup, storage, and recovery. Monitor, maintain, and improve network infrastructure reliability across all field locations. Partner with leadership and Support Center departments to identify IT needs, evaluate technology solutions, and ensure systems support business goals. Maintain IT asset inventory, licensing, permissions, and system access controls across the organization. Oversee vendor relationships for internet, telephony, hardware, software, and other key technology services. Document and maintain IT policies, procedures, SOPs, and training resources for office and Support Center teams. Support technology integration, setup, and onboarding for new office openings, acquisitions, and expansions. Collaborate cross-functionally with Operations, Finance, Clinical, and RCM teams to ensure technology readiness, continuity, and system reliability. Perform other duties as required to support PDP's growth, technology roadmap, and operational needs. Knowledge, Skills & Abilities Strong understanding of IT systems, infrastructure, and helpdesk operations. Excellent vendor management and project coordination skills. Demonstrated experience with dental practice management systems (Denticon, Open Dental, Eaglesoft, etc.). Knowledge of HIPAA, cybersecurity frameworks, and data protection protocols. Strong analytical and problem-solving skills with a proactive, solutions-oriented mindset. Ability to communicate effectively with both technical and non-technical stakeholders. Exceptional attention to detail, organization, and follow-through. Ability to prioritize multiple projects and meet deadlines in a fast-paced environment. Demonstrated integrity, accountability, and service orientation. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 8-10 years of experience in IT management, systems administration, or technical project leadership. Proven ability to support smaller practices and multi-site environments, including offices with limited or no on-site IT resources. Solid understanding of HIPAA, cybersecurity standards, and best practices for protecting sensitive data. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with common business productivity systems. Preferred Qualifications Master's degree or professional certifications such as PMP, CompTIA Network+, MCSE, or CISSP. Experience with DSO and dental practice management systems, including Denticon, Dentrix (Core & Ascend), Open Dental, Eaglesoft, SoftDent, and imaging platforms such as Apteryx and XVWeb. Background in developing or implementing IT governance frameworks, policies, or standardized operating procedures. Prior experience supporting technology operations within a dental, healthcare, or multi-site clinical organization. Work Conditions Full-time, remote position Ability to maintain a 40-hour workweek; occasional extended hours may be required. Ability to travel to field offices or Support Center as needed (40-50% travel commitment). Prolonged sitting and computer use; ability to lift up to 15 lbs.
    $100k-149k yearly est. Auto-Apply 21h ago
  • Director Technical Operations Ops

    Paylocity 4.3company rating

    Remote job

    Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary. Position Overview The Director of Technical Operations provides both strategic and day-to-day leadership for the technical operations team. This role is accountable for delivering innovative technical solutions and ensuring seamless cross-functional support to create an exceptional client experience. The Director collaborates with operations leaders and internal/external partners to advance team capabilities, achieve business objectives, and drive client retention. Primary Responsibilities The following outlines the core duties of the position. Additional responsibilities may be assigned as needed. Knowledge and Application Partner with systems development teams to capture data and build capabilities that enhance customer support and operational efficiency. Translate vision and strategy into actionable plans that drive revenue opportunities with key partners. Complexity and Problem Solving Develop and report KPIs to senior leadership; drive continuous improvement based on insights. Stay ahead of industry trends and strategically position the organization for future success. Provide technical leadership ensuring solutions meet standards for reliability, scalability, and security. Collaboration and Interaction Evaluate and improve processes involving internal and external partners. Collaborate with stakeholders to identify opportunities and prioritize initiatives aligned with organizational goals. Communicate and influence cross-functionally to execute operational strategies at scale. Management and Supervision Define vision and set goals for assigned teams. Lead strategic initiatives and guide teams toward achieving objectives. Foster a collaborative, innovative culture focused on continuous improvement. Manage performance through clear expectations, coaching, and development. Conduct performance evaluations and implement performance management as needed. Education and Experience Bachelor's degree required. Master's degree is a plus. 10+ years in operational management roles. Strong knowledge of management principles, including employee development and performance management. Experience implementing control and auditing processes. Excellent communication skills with the ability to present to executive leadership and translate technical concepts for non-technical audiences. Project Management Proven ability to manage both task-oriented and project-driven teams. Experience developing and driving adoption of cross-departmental processes. Data-driven approach to prioritization and development planning. Experience with payroll and/or HR data strongly preferred. Extensive experience supporting multi-customer products. Strong communication skills with external stakeholders. Physical Requirements Ability to sit for extended periods (7-8 hours/day). Proficiency in operating computer and phone systems, including multitasking across software platforms. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact ***************************. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. This role can be performed from any office in the US. The pay range for this position is $130,000 - $185,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via ************************** Requirements:
    $130k-185k yearly 3d ago
  • Business Manager, Vice President - Technology & Operations

    Blackrock, Inc. 4.4company rating

    Remote job

    About this role Join the Team Powering BlackRock's Digital Workplace Technology & Operations is the backbone of BlackRock's global platform - a diverse team of 4,000+ professionals who design, build, and run the systems that support every aspect of our business. From trade execution to client experience, employee enablement to platform innovation, we drive operational excellence across the firm. As Digital Workplace Business Manager (Vice President), you'll support the teams that connect and empower 25,000+ employees worldwide. Your role goes beyond budget oversight - you'll help shape how we invest in the tools, technologies, and experiences that define the future of work at BlackRock. You'll collaborate across Technology & Operations, translating strategy into action through financial planning, performance analysis, and process transformation. You're a strategic partner, a change agent, and a trusted advisor who thrives in complexity and drives clarity in a fast-paced, global environment. Key Responsibilities * Strategic Planning: Lead the annual budgeting process for Digital Workplace, partnering with FP&A and cross-functional teams to develop short- and long-term operating plans. * Financial Management: Oversee budgets and forecasts, monitor expenses, and identify opportunities to optimize spend and improve outcomes. * Vendor Management: Drive high-impact vendor negotiations and relationship management, ensuring strategic alignment, cost-effectiveness, and long-term value creation across critical partnerships. * Performance Analysis: Build and maintain financial models, analyze key drivers, and present insights to senior leadership. * Process Improvement: Enhance business management processes to improve data access, planning, and decision-making. * Governance & Risk: Ensure adherence to policies and procedures, while identifying areas for improvement and implementing best practices. * Talent & Risk Delivery: Support the delivery and execution of firmwide talent, risk, and strategic initiatives within the Digital Workplace, ensuring alignment with broader Technology & Operations priorities. * Cross-Functional Leadership: Contribute to strategic initiatives across Technology & Operations and the broader firm. What You Bring * Financial Expertise: Strong background in financial modeling, forecasting, and budgeting, with deep understanding of financial statements and metrics. Experience with cloud financial modeling is a plus. * Analytical Thinking: Structured problem-solver who can navigate ambiguity and deliver clear, actionable solutions. * Collaboration & Communication: Effective communicator who builds trust across teams and adapts messaging for diverse audiences. * Initiative & Ownership: Self-starter who takes accountability and drives continuous improvement. * Technical Skills: Advanced Excel and PowerPoint proficiency; experience with Coupa as well as PowerBI for data visualization and dashboard development to support strategic decision making. Experience with ERP systems like TM1 (preferred), SAP, Cognos, EssBase, is a plus. Business & Tech Fluency: Familiarity with product/project management, Agile methodologies, and enterprise technology platforms. Your Background * Bachelor's degree in Finance, Accounting, or a related field. * 5-7 years of experience in business management, finance or technology, ideally within financial services industry. * Proven track record of delivering high-quality work and driving strategic outcomes. * High level of integrity, discretion, and sound judgment. * Curiosity and creativity in approaching challenges and identifying opportunities. For New York, NY Only the salary range for this position is USD$137,500.00 - USD$194,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: ********************************** BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC's Know Your Rights poster and its supplement and the pay transparency statement. BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy. BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
    $137.5k-194k yearly 20d ago
  • Director IT Operations

    Vori Health

    Remote job

    Who We Are: Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life. What You'll Do: Vori Health is seeking a highly skilled Director of IT Operations to lead and scale our technology operations in support of our mission to provide integrated, whole-person musculoskeletal (MSK) care. This role oversees the performance, reliability, and security of our cloud environments, end-user computing, IT service desk, and device lifecycle management. The Director will also play a key role in supporting the CISO with security certifications (including HIPAA and HITRUST), ongoing security initiatives, and internal and external compliance audits. This is a hands-on leadership role ideal for an operationally-driven, detail-oriented IT leader who thrives in a fast-paced, digital-first healthcare environment. Essential Functions: IT Operations Leadership Lead day-to-day IT operations across cloud infrastructure, IT service desk, and end-user technology. Establish operational processes, service-level expectations, and performance metrics to ensure reliable, responsive support. Develop and maintain documentation, runbooks, and IT policies to support operational consistency and scalability. Oversee IT asset management, including procurement, inventory tracking, and lifecycle planning. Cloud Infrastructure & Systems Management Manage Vori Health's cloud-based environments ( AWS, Azure) in partnership with engineering and security teams. Ensure cloud performance, reliability, availability, and cost optimization. Oversee configuration management, access controls, and cloud resource provisioning. Support disaster recovery/business continuity planning and periodic testing. IT Service Desk & End-User Support Lead the IT service desk team to deliver world-class support for internal employees and clinicians. Oversee laptop provisioning, onboarding/offboarding workflows, device deployment, hardware troubleshooting, and end-user training. Continuously improve help desk processes, request routing, ticket volume analysis, and automation opportunities. Ensure timely resolution of incidents and root-cause analysis for recurring issues. Security & Compliance Support Work closely with the CISO to support Vori Health's security certification and compliance initiatives, including HIPAA and HITRUST readiness and maintenance. Participate in risk assessments, vulnerability remediation, policy updates, and security awareness efforts. Collect and prepare evidence for internal and external audits, including SOC 2 (if applicable), HIPAA audits, and HITRUST assessments. Ensure IT operational controls are implemented, monitored, and documented. Vendor & Technology Management Manage IT vendors, SaaS platforms, MSP partners, and hardware providers to ensure strong service delivery and contract performance. Evaluate new tools and technologies that enhance IT operations, security, and employee productivity. Oversee licensing management, renewals, and cost optimization across IT services. Leadership & Collaboration Build, mentor, and lead a high-performing IT operations team. Collaborate cross-functionally with Engineering, Product, Clinical Operations, People Ops, and Security teams. Communicate operational status, risks, and initiatives to leadership in a clear and actionable manner. Champion a culture of reliability, security, continuous improvement, and exceptional internal customer service. Supervisory Responsibilities Leading team of support Specialist and cloud engineers, Dev Ops engineers Perform other projects and duties as assigned Who You Are: Required: Bachelor's degree in Information Technology, Computer Science, or related field-or equivalent experience. 10+ years of progressive IT operations experience, including managing cloud environments and IT support functions along with 5 years of leadership experience. Strong experience with IT service desk leadership, device provisioning (Mac/Windows), and SaaS administration. Experience supporting healthcare privacy and security frameworks (HIPAA ; HITRUST strongly preferred). Proven experience gathering and preparing documentation for security and compliance audits. Strong knowledge of identity & access management, endpoint management (e.g., Jamf, Intune), and security best practices. Excellent communication, stakeholder engagement, and project leadership skills. Nice-to-Haves: Experience in a digital health or telehealth environment. Familiarity with HITRUST CSF certification processes. Certifications such as ITIL, CISSP, CISM, CompTIA Security+, or HCISPP. Experience with scripting/automation for IT operations (e.g., PowerShell, Bash, Python). Work authorization/security clearance requirements: Authorized or able to provide required documents to work in United States or Canada.  Physical Requirements/Work Environment: Remote work environment.  While performing the duties of this job, the employee may be regularly to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.  Specific vision abilities required by this job include close vision requirements due to computer work.  Company Benefits At Vori Health, we believe in fostering a supportive and rewarding work environment for our team members. We offer a comprehensive benefits package designed to support your overall well-being, growth, and work-life balance: Competitive Salary: We offer competitive pay based on experience, skillset and the value you bring to the team. Equity Options: As part of our commitment to long-term success, we offer equity options, giving you the opportunity to share in the growth of the company. Health & Wellness: Our health benefits include medical, dental, and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally. Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind. Paid Time Off (PTO): Enjoy generous paid time off, including vacation days, holidays, and sick leave, to recharge and maintain a healthy work-life balance. Fully Remote Work: Work from your home or private office location! We offer a flexible, fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle. Professional Development: We encourage continuous learning and growth with access to training resources and Professional Development stipend for further education. Parental Leave: We offer paid parental leave to support team members through important life moments, whether you're welcoming a child or expanding your family. Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs. We're committed to creating a workplace where you can grow, succeed, and achieve your best. Come join our team and enjoy the benefits of a company that values its team members we call Vorriors! EEO Statement: Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $96k-143k yearly est. 2d ago
  • Director, Enterprise Partnerships

    Pearl Health 4.0company rating

    Remote job

    Who we are... Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes. Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare. What you'll do... We are seeking an exceptional healthcare executive who is eager to help us grow our enterprise partnership capacity in a startup environment. Our Director of Enterprise Partnerships will be responsible for the growth and expansion of our provider network, focused on converting qualified opportunities into Participating Providers in ACO REACH, MSSP, and other Pearl offerings. As you come up to speed, you will own the development of relationships with organizations managing large Primary Care practice groups across the assigned territory, educating leadership on the benefits of value-based care broadly, CMS-sponsored models specifically, and how Pearl can help them succeed in stabilizing their revenue and participating in the value they create by effectively managing their patient panels. This position requires the ability to source and initiate relationships with enterprise provider prospects, large integrated medical groups, community hospitals and large health systems, and concisely communicate with upper C-Level stakeholders. In collaboration with our Technology and Operations teams, you will exceed baseline performance metrics, understand the dynamics of your assigned targets, and stay thoroughly informed on healthcare industry trends. A familiarity, passion, and willingness to dig into the possibilities offered by value-based care programs would make you an ideal candidate What a Director of Enterprise Partnerships means to us... * Build, manage, and execute against targeting methodology, funnel development, and relationship development with key targets (especially large physician and hospital groups) to achieve key performance indicators * Articulate vision of enterprise product offering (primarily, to large primary care and multispecialty physician medical group prospects; secondarily, to community hospitals, ACO, CINs, IPAs/MSOs. and health system prospects) in partnership with Product, Tech, Client Success, other Growth team members, Data Science, and Marketing * Facilitate and contribute to a feedback loop around enterprise targets, based on direct prospect reactions, synthesized insight, and other critical data points * Serve as steward of the sales process for large enterprise groups with a set minimum number of lives (greater than 2k), ensuring that key actions, deliverables, and analyses are delivered on a timely basis to achieve enterprise-focused sales objectives * Demonstrate aptitude for relationship building and creating an exceptional experience for our providers * Design and improve the communication modules, outreach mechanisms, and rewards that further engagement with our provider partners * Identify local and market-specific insights and willingness to travel to assigned geographies for live prospecting * Attend networking events, community events, and conferences to generate awareness and produce sales leads with positive ROI * Use database, CRM, or other software to meticulously track progress with opportunities as you manage your markets * Collaborate cross-functionally to deliver all aspects of the deal to include pricing proposal development, deal terms proposal, and contract negotiations * Work across the organization to ensure successful implementation of critical projects Who you are… * Bachelor's degree or equivalent work experience * 7-12 years of experience in enterprise sales and/or business development in the enterprise/large physician group space. Experience in healthcare, value based care, and/or ACO programs, is a plus. * Excellent communication, interpersonal and presentation skills * You are relentless but patient. * You are constantly hunting for prospects, but also understand that the contracting cycle requires lots of touches with potential partners. * Experience owning an annual quota and utilizing sales CRM to manager and track * A passion for improving and optimizing relationships * Excited about helping physicians Location / Remote Work This is a remote role supporting our Midwest market, and we prefer candidates based in or near Chicago, Minneapolis-St. Paul, St. Louis, or Milwaukee. While you'll work in a fully remote capacity, proximity to these cities will help you effectively contribute to the success of the Midwest region. Our Values We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Our definition of diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. We believe all of our colleague's points of view are integral to our success, and that inclusion is everyone's responsibility and a cause of beautiful things. We welcome candidates from all backgrounds and are committed to a fair hiring process free from discrimination and focused around problem solving, improvement, and mutual empowerment. Compensation and Benefits The base pay range for this position is between $150,000-$185,000 per year. Base pay is one component of Pearl's total compensation package, which also includes access to healthcare benefits, a 401(k) plan and company match, possible equity options, and much more. Please visit our benefits page for more information: ************************************* * If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.
    $150k-185k yearly Auto-Apply 6d ago
  • Director, Enterprise Value Based Reimbursement Strategy(Required Experience In VBR, Preferred Experience In Managed Care)

    Caresource 4.9company rating

    Remote job

    The Director, Enterprise Value Based Reimbursement (VBR) Strategy serves as the enterprise-wide VBR strategy lead to all markets and lines of business. The Director will lead ongoing engagements with market leadership to build VBR strategy plans, collaborate with state partners around VBR strategy, and coordinate VBR program solutions for markets. Essential Functions: Support the development and execution of both enterprise-level and market-specific value-based reimbursement (VBR) strategies to enhance organizational alignment and effectiveness across various markets and lines of business. Collaborative with market leadership on VBR strategies that address specific requirements for Request for Proposals (RFPs), and continue collaboration post-RFP to build and implement effective VBR program plans. Partner closely with market leadership to ensure compliance with state-level VBR requirements and commitments by leveraging appropriate strategies and programs to meet regulatory expectations. Build strong, influential, and collaborative relationships with key internal stakeholders and external partners to shape and drive VBR program strategy. Lead discussions with healthcare providers and organizations that are instrumental in fostering enterprise-wide VBR partnerships. Continuously evaluate and adjust VBR programs to ensure they remain in alignment with enterprise objectives, enhancing their impact and relevance. Oversee the development and operationalization of policies, standards, benchmarks, performance metrics, and quality control mechanisms to ensure high standards in VBR strategy execution. Maintain up-to-date knowledge of regulatory changes and market-specific performance standards to guarantee compliance and ensure timely execution. Lead negotiations and contract discussions with healthcare providers identified as providing innovative care solutions that support a comprehensive national VBR approach. Provide leadership, mentorship, and professional development opportunities to staff, fostering a supportive environment that encourages growth and excellence in performance. Perform any other job related duties as requested. Education and Experience: Bachelor's degree in management, healthcare management or related field is required Master's degree is preferred Equivalent years of relevant work experience may be accepted in lieu of required education Five (5) years of experience in value-based reimbursement design, methodologies and/or VBR contracting, data analysis, reporting, or data support is required Three (3) years of Provider contracting or Provider relations is required Five (5) years of leadership/management experience is required Competencies, Knowledge and Skills: Proficient in Microsoft Office to include Word, PowerPoint, Access - advanced proficiency in Excel Excellent team facilitation skills High level of analytic skills for solving problems Excellent oral, written, and interpersonal communication skills Strong knowledge of Value Based Contracting methodologies and operations and/or experience in health care quality Knowledge of provider contracting and familiarity with provider network operations Critical listening and thinking skills Problem solving skills Attention to detail and work plan creation, implementation, and evaluation Business acumen and strategic thinking skills, yet able to execute tactically Strong relationship management skills and ability to maintain and build strong working relationships in a matrix environment Licensure and Certification:Working Conditions: General office environment; may be required to sit or stand for extended periods of time Up to 15% (Occasional) travel to attend meetings, trainings, and conferences may be required Compensation Range: $110,800.00 - $193,800.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Influence Others Pursue Personal Excellence Understand the Business This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.#LI-SW2
    $110.8k-193.8k yearly Auto-Apply 14d ago
  • Director of Platform Operations - Infrastructure

    Upwork 4.9company rating

    Remote job

    Upwork ($UPWK) is the world's human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork's trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond. Upwork's platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. About the Role As the Director of Platform Operations, you'll lead the evolution of Upwork's foundational infrastructure, ensuring our platform's resilience, scalability, and innovation-readiness. You'll oversee a globally distributed team driving initiatives across Kubernetes modernization, CI/CD platform services, developer tooling, and AI/ML infrastructure enablement. This high-impact leadership role requires strategic vision, operational excellence, and deep collaboration across engineering, product, and business teams to scale Upwork's next-generation platform capabilities. Responsibilities Lead global operations for core infrastructure platforms, including Kubernetes (EKS), developer environments, CI/CD systems, and enterprise integrations, ensuring performance, reliability, and security. Define and execute the roadmap for secure, multi-tenant infrastructure that powers engineering and AI/ML workloads across the company. Drive automation for build and release processes, incident response, and compliance readiness while maintaining strong reliability standards. Oversee platform-wide observability, including logging, monitoring, distributed tracing, and SLO instrumentation. Partner with AI platform teams to operationalize next-gen infrastructure such as GPU provisioning, MCP/Agent Marketplace, and model-serving environments. Recruit, mentor, and scale a high-performing, globally distributed team that fosters innovation and technical excellence. Represent infrastructure operations in strategic planning and architectural reviews, influencing company-wide platform investments and direction. What It Takes to Catch Our Eye Proven experience (10+ years) in software engineering with 3+ years leading high-performing infrastructure or platform teams. Deep technical expertise in cloud-native systems, Kubernetes, CI/CD platforms, and distributed systems operations. Experience designing and scaling AI/ML platforms for model training, deployment, and monitoring. Demonstrated success in building reusable, self-service platforms that accelerate developer productivity. A growth-minded leader with exceptional communication and collaboration skills who thrives in cross-functional environments. Come change how the world works. At Upwork, you'll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We're proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program. Annual Base Compensation$195,000-$280,000 USD To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice
    $195k-280k yearly Auto-Apply 11d ago
  • Senior Director, Enterprise IT and SecOps

    Quartz Bio 4.5company rating

    Remote job

    QuartzBio (************** ) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech/pharma (R&D) teams with enterprise-level access to sample/biomarker data management solutions & analytics, information, insight & reporting capabilities. Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) - we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions. Position Summary We are seeking a strategic and hands-on Senior Director to lead our Enterprise IT and Security Operations (SecOps) functions. This role is critical to ensuring the reliability, scalability, and security of our enterprise systems while supporting a fast-paced, innovation-driven startup environment. As a senior leader, you will define and execute the overall IT and security strategy, manage cross-functional teams, and drive operational excellence across infrastructure, cloud services, endpoint management, and cybersecurity. You will be responsible for building resilient systems, implementing best practices, and ensuring compliance with industry standards while enabling agility and innovation across the organization. The ideal candidate will bring deep technical expertise, a strong track record of leading enterprise IT and security teams, and a passion for building scalable, secure environments that empower business growth. You'll collaborate closely with engineering, product, and business stakeholders to ensure technology and security are aligned with strategic goals. Key Responsibilities Oversee, maintain, and implement core enterprise IT systems including email, virtual meeting platforms, document storage, and collaboration tools. Plan, oversee and support the execution of migrating enterprise IT systems from PMG Corporate IT tenants to QuartzBio specific IT tenants per migration plan. Evaluate existing systems and identify new technologies to enhance operational efficiency and user experience. Lead and mentor a hybrid Enterprise IT team composed of full-time employees and managed services vendors. Foster a culture of accountability, innovation, and continuous improvement. Identify, negotiate, and manage outsourcing partners to support Enterprise IT and SecOps operations. Ensure service level agreements (SLAs) and performance metrics are met. Collaborate with the Governance, Risk, and Compliance (GRC) team to support and maintain the company's compliance framework. Ensure IT systems and processes align with regulatory and internal standards. Oversee SecOps activities in partnership with the IT Security Analyst and managed services provider. Support virtual Chief Information Security Officer (vCISO) and virtual Data Protection Officer (vDPO) functions. Develop and maintain IT asset management and lifecycle processes. Establish and monitor KPIs to measure IT and security performance and user satisfaction. Develop and manage the IT budget, including forecasting and cost optimization strategies. Establish and maintain business continuity and disaster recovery plans. Serve as a strategic advisor to executive leadership on technology and security trends, risks, and opportunities. Lead change management initiatives related to enterprise IT and security implementations. Ensure seamless onboarding and offboarding processes from a systems and access perspective. Monitor emerging threats and proactively adjust security posture and tools. Champion user training and awareness programs for IT systems and cybersecurity best practices. Qualifications Bachelor's degree in a related field and a minimum of 18 years of relevant work experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, or technology solutions. Minimum of 10 years of experience in managing teams. 10 + years of experience working with internal stakeholders Proven success managing complex IT environments and security programs in high-growth or startup settings. Proven experience implementing and managing an O365 tenant across enterprise environments. Strong knowledge of cloud service providers, particularly AWS, networking, endpoint management, and cybersecurity frameworks. Demonstrated success in managing GRC and SecOps through third-party providers. Relevant certifications (e.g., CISSP, CISM, PMP) are a plus. Experience with compliance audits and risk assessments. Excellent leadership, communication, and vendor management skills. Proven executive leadership and strategic impact. Excellent problem-solving and analytical skills. Strong written and verbal communication skills. Skill in defining and collecting metrics to gauge project progression. Strong ability to develop a clear point of view supported by data and analysis and can sell ideas to others. Demonstrated leadership skills include selecting, retaining, and developing team leads and obtaining high-quality work from staff. Ability to manage geographically dispersed project teams. Preferred: Experience in the life sciences industry or regulated environments. Leadership expectations: Follow Company's Principles and code of ethics on a day-to-day basis. Provide a clear and compelling vision for the organization and be able to communicate effectively with their teams and stakeholders. Think strategically and develop plans and initiatives to achieve the organization's goals, while aligning them with the company's overall strategy. Ability to attract, develop, and retain top talent across multiple teams or functions, creating a culture of learning and growth, identifying skills gaps, and providing development opportunities. Lead change initiatives effectively, managing the impact of change on teams and individuals, and engaging stakeholders in the process. Communicate effectively with their teams, stakeholders, and other leaders in the organization, providing clear direction, feedback, and performance expectations. Possess high levels of emotional intelligence, including self-awareness, self-regulation, empathy, and social skills, to be effective leaders. Build and maintain strong relationships with their teams, stakeholders, and other leaders in the organization, fostering collaboration, innovation, and teamwork. Possess a strong executive presence, projecting confidence, credibility, and authority, and inspiring confidence in their teams and stakeholders. Make complex decisions that support the goals of the organization, taking into account the perspectives of all stakeholders and balancing competing priorities. Results-oriented, setting high standards for themselves and their teams, and holding individuals and teams accountable for achieving their goals. They should also be able to monitor progress and adjust strategies as needed to ensure success. Recognize and reward the contributions of their team members, creating a positive and supportive culture that values and celebrates success. Navigate cultural differences and work effectively with team members from diverse backgrounds, promoting inclusion and diversity within their team. Collaborate effectively with other leaders in the organization, working together to achieve shared goals and drive business success. #LI-Remote Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.Reasonable estimate of the current range$203,200-$304,800 USD Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice. Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at **************************************. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
    $203.2k-304.8k yearly Auto-Apply 21d ago
  • Director, Infrastructure Operations

    Scripps Health 4.3company rating

    Remote job

    Scripps Health Administrative Services supports our five hospital campuses, 31 outpatient centers, clinics, emergency rooms, urgent care sites, along with our 17,000 employees, more than 3,000 affiliated physicians and 2,000 volunteers. This is a full-time leadership position, eligible for Scripps Health Director Incentive Compensation Plan. This partial remote position is located in San Diego and does require residence in San Diego. Elevate your career with Scripps Health, where Compassion Meets Excellence. Invest, Empower & Belong. At Scripps Health, your potential is limitless. We're more than a healthcare provider, at Scripps you will join a community where your views, beliefs and values are celebrated. Grow through industry-leading development programs and empower yourself to deliver innovative care. Be a part of an extraordinary team, impacting health in beautiful San Diego. Why join Scripps Health? AWARD-WINNING WORKPLACE: At Scripps Health, your ambition is empowered, and your abilities are appreciated: * Nearly a quarter of our employees have been with Scripps Health for over 10 years. * Scripps is a Great Place to Work Certified company for 2025. * Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications. * Beckers Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care. * We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career. * Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology. The Director, Infrastructure Operations, also known as Director, IS Enterprise Architecture provides leadership and oversight for network services, computing platforms, IS and data center operations, and system integration activities. This role ensures regulatory compliance, timely project delivery, system readiness, reliability, and consistent service quality. As a strategic leader, this position sets the direction for the organization's technical infrastructure and upholds high performance standards that support patient care and service excellence. The Director leads change initiatives, fosters innovation, and builds enthusiasm among staff for continuous improvement. Scripps Health is seeking a strong communicator and collaborative leader who can execute the organization's strategic vision and drive creative, forward-thinking technology solutions. Key Responsibilities: * Partner with departments and leaders across the organization. * Design, build, maintain, and enhance enterprise computing infrastructure. * Provide strategic direction for computing, storage, cloud services, data centers, network servers, and information security infrastructure. * Epic infrastructure experience preferred. * Evaluate and implement emerging technologies, including cloud-based solutions suited for healthcare. #LI-EE1 Required Education/Experience/Specialized Skills: * Bachelor's degree. * 10 years experience, 5 of which are in a leadership position. Preferred Education/Experience/Specialized Skills/Certification: * Bachelor's degree in Computer Sciences or Engineering. * Master's degree preferred. Preferred Education / Experience / Specialized Skills / Certifications (Concise): * 15+ years of progressive infrastructure or architecture experience in a complex environment (healthcare preferred). * Experience leading major modernization efforts (cloud migration, data center consolidation, network redesign). * Knowledge of enterprise architecture frameworks (e.g., TOGAF) and cloud platforms (Azure/AWS). * Familiarity with automation/orchestration tools (Terraform, Ansible, etc.). * Strong understanding of cybersecurity frameworks and healthcare compliance (HIPAA/HITECH). * Experience supporting large EHR environments, especially Epic. * Proven ability to lead cross-functional teams through organizational and technology change. * Strong vendor, budget, and contract management skills. At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential. Position Pay Range: $84.15-$122.01/hour
    $84.2-122 hourly 10d ago
  • Senior Manager, Quality Management Systems

    Crispr Therapeutics AG 4.6company rating

    Remote job

    Since its inception over a decade ago, CRISPR Therapeutics has transformed from a research-stage company advancing programs in the field of gene editing, to a company with a diverse portfolio of product candidates across a broad range of disease areas including hemoglobinopathies, oncology, regenerative medicine, cardiovascular and rare diseases. The Nobel Prize-winning CRISPR science has revolutionized biomedical research and represents a powerful, clinically validated approach with the potential to create a new class of potentially transformative medicines. To accelerate and expand its efforts, CRISPR Therapeutics has established strategic partnerships with leading companies including Vertex Pharmaceuticals. CRISPR Therapeutics AG is headquartered in Zug, Switzerland, with its wholly-owned U.S. subsidiary, CRISPR Therapeutics, Inc., and R&D operations based in Boston, Massachusetts and San Francisco, California, and business offices in London, United Kingdom. Position Summary This position will be responsible for building, managing, and administering CRISPR's Quality Management System, specifically the Deviation, Change Control and CAPA processes. The candidate will administer Kivo QMS and will ensure compliance with established procedures. Enhancement of existing procedures, and creation of new best practices will be a critical component of this role. Responsibilities * Lead the QMS Program, specifically the deviation, CAPA, & change control programs * Develop, improve, and administer the QMS Program * Act as Kivo QMS business administrator * Provide subject matter expertise to improve the QMS * Develop and improve Quality department procedures * Train new users on Kivo QMS * Ensure compliance with approved CRISPR procedures as they relate to the creation and approval of QMS records * Coordinate periodic review of QMS records * Generate metrics to ensure on-time record closure and identify corrective actions * Develop and present QMS metrics to management * Create best practices for authoring technical investigations, root cause analysis tools, and corrective and preventive actions * Meet with QMS record owners and participants to ensure proper system usage * Support internal and external audits related to the QMS * Enhance the Quality Culture by being a proactive and professional resource for the business. Minimum Qualifications * Minimum of 10+ years' experience in related Biopharmaceutical QMS roles * Experience in Biopharmaceutical QA and/or Quality System improvement roles is preferred * BA or BS is preferred though long-time experience in QA may be acceptable * Strong organizational skills and attention to detail * Strong interpersonal skills * Computer skills and previous experience with eQMS * Ability to provide subject matter expertise regarding QMS implementation and administration * Systems Administration experience Preferred Qualifications * MS or advanced degree * Experience with Gene Therapy / Cell Therapy products * Previous experience with Kivo QMS * Computer System validation experience * Entrepreneurial and results driven * Project Management experience * MS Office proficiency Competencies * Collaborative - Openness, One Team * Undaunted - Fearless, Can-do attitude * Results Orientation - Delivering progress toward our mission. Sense of urgency in solving problems. * Entrepreneurial Spirit - Proactive. Ownership mindset CRISPR Therapeutics believes in fostering a dynamic workplace that balances remote work flexibility with the benefits of in-person interactions. Our employees work at least three days on-site, creating a collaborative work environment, where we cultivate mentorship opportunities, increase cross-functional communication and offer opportunities for our employees to connect. Certain lab based and manufacturing positions are located fully on-site. Senior Manager: Base pay range of $140,000 to $160,000+ bonus, equity and benefits The range provided is CRISPR Therapeutics' reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as experience, training, skills, and abilities. CRISPR Therapeutics, Inc. is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. To view our Privacy Statement, please click the following link: ***********************************************
    $102k-165k yearly est. 53d ago

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