Top Vice President Of Technical Operations Skills

Below we've compiled a list of the most important skills for a Vice President Of Technical Operations. We ranked the top skills based on the percentage of Vice President Of Technical Operations resumes they appeared on. For example, 9.4% of Vice President Of Technical Operations resumes contained Infrastructure as a skill. Let's find out what skills a Vice President Of Technical Operations actually needs in order to be successful in the workplace.

The six most common skills found on Vice President Of Technical Operations resumes in 2020. Read below to see the full list.

1. Infrastructure

high Demand
Here's how Infrastructure is used in Vice President Of Technical Operations jobs:
  • Helped devise the technology and infrastructure strategies and associated budgets to best execute our business unit market opportunities and product aspirations.
  • Led Operational Infrastructure and Technologies used in the delivery of all MedAssets internal and external application solutions.
  • Developed and managed strategic technology plans, schedules, policies and programs for network communications infrastructure.
  • Realigned call center technology infrastructure and developed a comprehensive reliability and response management tool.
  • Prepared and delivered operations and infrastructure presentations to senior vice presidents and C-level executives.
  • Developed, implemented, and supported next-generation products, architecture, and infrastructure.
  • Managed building construction, infrastructure design, and procurement of all manufacturing equipment.
  • Deliver strategic and cost-effective infrastructure solutions to help our customers and company succeed.
  • Managed the build out of infrastructure across development, testing, and production environments servicing internal users and product development.
  • Designed, implemented, managed, and maintained the network and server infrastructure, including both production and development environments.
  • Included in this infrastructure is the IVR that will provide self service for up to 11M of those incoming calls.
  • Recruited to build team, enhance infrastructure, and introduce standards and best practices to support rapid business growth.
  • Developed infrastructure and performance measures based on safety, quality, reliability, cost and customer service.
  • Develop plan and design for secure infrastructure to support PCI-DSS, PHI, HIPAA sensitive client data.
  • Outlined a strategy to reduce $20M from the divisions' $123M infrastructure budget by 2018.
  • Designed company infrastructure including office plan, VOIP phone setup, and email interface.
  • Design and deploy a converged low latency VoIP Core network infrastructure supporting 30K subscribers.
  • Lead the infrastructure which supports the technical infrastructure in 5,800+ branches across the country.
  • Eliminated the infrastructure waste normally associated with Disaster Recovery; by deploying as HA.
  • Managed expansion of support staff and infrastructure in the Bangalore, India facility.

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2. Technical Operations

high Demand
Here's how Technical Operations is used in Vice President Of Technical Operations jobs:
  • Directed all product development, product strategy, quality assurance, professional services and technical operations.
  • Direct and manage all aspects of Technical Operations and Customer Service Departments for progressive communications company.
  • Reported to the President and directed the Engineering and Technical Operations for this international internet consolidator.
  • Utilize extensive hands-on managerial and technical skills to oversee engineering and technical operations and personnel.
  • Directed manufacturing and technical operations.
  • Developed and implemented IM vision and strategy for BMS' global Technical Operations organization (manufacturing, engineering and facilities).
  • Hired to turn around the Technical Operations of the Electronic Bill Presentment and Payment(EBPP) division.
  • Hired and trained Technical Operations team, Head End, Plant Maintenance, Service and Installation Staff.
  • Direct daily technical operations for 350,000+ subscribers and 14,000 miles system in the Greensboro Division.
  • Create Technical Operations Manual of best practices.
  • Published monthly Technical Operations KPI metrics.
  • Architected and led the software implementation and directed technical operations.
  • Supervised a staff of engineers and technical operations personnel.
  • Managed the technical operations division of Information Manufacturing Corporation.
  • Manage technical operations metrics, cost control initiatives.
  • Promoted to create a new group focused on technical operations and software development projects, delivering $150M in annual revenue.
  • Led technical operations integration of $1B acquisition of Schweppes Beverages business unit.

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3. Customer Service

high Demand
Here's how Customer Service is used in Vice President Of Technical Operations jobs:
  • Champion account management and customer service activities to understand then exceed customer expectations.
  • Managed staff of 4 administrators responsible for asset management and customer service.
  • Re-engineered business processes of customer service department to handle the same amount of transactions while reducing staff by 40%.
  • Installed new branch delivery platform and teller system to improve data integration, ease of use, and customer service.
  • Chaired Executive Committee establishing new customer service standards, new customer contact channels, and new product delivery channels.
  • Managed engineering, technical and customer service groups developing cost-effective methods for 38 GHz last mile microwave applications.
  • Lead the Customer Service, Help Desk and QA departments in line with business and departmental goals.
  • Installed call routing requirements for Continuity of Contact focusing on default and Appeals focusing on customer service.
  • Assisted irate subscribers to resolve customer service complaints.
  • Implemented 24x7 customer service program, digital multiplexing of premium services Interactive services and digital fileserver delivery of PPV.
  • Implemented Avaya call center technology for improved call management and customer service.

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4. Recovery Procedures

high Demand
Here's how Recovery Procedures is used in Vice President Of Technical Operations jobs:
  • Produced comprehensive security standards and monitoring solutions for production environment, including in-depth Disaster Recovery procedures.
  • Optimized facilities maintenance and physical security; established security and disaster recovery procedures.
  • Document all recovery procedures from a technical and user perspective.
  • Create Emergency Hurricane evacuation plans, disaster recovery procedures and policy.
  • Developed change control, escalation and fault recovery procedures.
  • Developed, reviewed, and approved all back-up and disaster recovery procedures and plans.

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5. Technical Support

high Demand
Here's how Technical Support is used in Vice President Of Technical Operations jobs:
  • Provide technical support to engineers selling products/services to medium and large-size businesses.
  • Directed a team of 400 employees who were responsible for data center operations, technical support, and network installation/maintenance.
  • Served as liaison between system users in two 350-seat call centers and other technical support groups within the organization.
  • Supervised Data Specialist and Technical Support groups that handle all software installs and incoming support cases.
  • Managed technical support and training department that serviced the needs of over 1,100 animal hospitals.
  • Managed a 65 personnel global technical support organization and the Northern California regional sales team.
  • Developed strategies for globalization & outsourcing of parts of the technical support business.
  • Centralized Americas technical support, reducing annual spend by $425K.
  • Promoted from Director in 2009) Responsible for Technical Support group of 280+ employees with a $13M budget.

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6. Project Management

high Demand
Here's how Project Management is used in Vice President Of Technical Operations jobs:
  • Developed and implemented the technical and business standard operating procedures for the company including technical and project management procedures.
  • Developed Strategic plan, Sales Pipeline and Forecasting, and formal Project Management initiatives to reorganize company.
  • Provided project management, technical direction and design-build leadership on product development and customer deployment.
  • Managed projects from a project management and program management position.
  • Enhanced project management via Theory of Constraints (Critical Chain) and Agile programming methods.
  • Project management and coordination of internal SAP ECC, BPC and BW projects.
  • Established RASI charts for projects and facilitated weekly project management review process.
  • Developed phases of international level programs using accepted project management practices (i.e.
  • Developed processes for Sales Team, Design Team Project Management and Engineers for project handoffs !

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7. Architecture

high Demand
Here's how Architecture is used in Vice President Of Technical Operations jobs:
  • Worked with clients to define high-level needs and identify potential solution architectures.
  • Rolled out future state architecture consisting of open source and few licensed software such has Oracle.
  • Developed the business vision and IT strategy for the company's Student Management System architecture.
  • Handled all external-facing hosted architecture, internal systems architecture, applications support, and administrative systems.
  • Designed information architecture with full responsibility for systems security and business continuity.
  • Directed information architecture, database administration, data warehousing, network systems, Helpdesk, PC services and computer operations.
  • Transformed the IT organization by focusing on core issues such as architecture, performance, reliability.

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8. Cloud

high Demand
Here's how Cloud is used in Vice President Of Technical Operations jobs:
  • Migrated solution components to Microsoft Azure Cloud, reducing costs and improving redundancy/disaster recovery capabilities.
  • Established Disaster Recovery Plan and environment leveraging hybrid Cloud technology that greatly minimized risk.
  • Reintroduced the company products on a SOA based model that allowed for the migration to private cloud solution.
  • Increased operational maturity associated with our AWS cloud deployments and introduced Microsoft Azure as a second cloud vendor.
  • Cloud Computing; positioned the company to embrace the public and private cloud.
  • Created a very large custom SDN network to handle the cloud platform.
  • Implemented cloud storage, content validation and traffic monetization solutions.

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9. Data Centers

high Demand
Here's how Data Centers is used in Vice President Of Technical Operations jobs:
  • Achieved external BSI certification for ten data centers under ISO 9000 quality standard and ISO 27001 security standard.
  • Oversee the planning, design, implementation, and operation of the area data centers.
  • Oversee the data centers, networks, and office support functions.
  • Led centralization of TSH North American data centers, realizing operational efficiencies and annualized run-rate savings of $1M.
  • Enhanced the corporate data centers to provide high-availability including elimination of single-points of failure, implementing preventative maintenance and environmental monitoring.
  • Managed delivery of consolidated Tier III/IV Internet data centers, resulting in significantly reduced bandwidth and hosting costs.

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10. Information Technology

high Demand
Here's how Information Technology is used in Vice President Of Technical Operations jobs:
  • Developed company information technology policies/procedures and server management guidelines.
  • Provide leadership in the development of information technology and processes for an innovative cancer research and scientific data management organization.
  • Lead information technology for $5MM pharmaceutical operations executing patient adherence programs and operations for $50MM call center operations.
  • Recommend information technology strategies, policies, and procedures by evaluating business needs; identifying issues; and reviewing corporate requirements.
  • Developed and co-implemented the Information Technology Management Standards and Certification Program, including system availability, security, planning and implementation.
  • Evaluated targeted company acquisitions by conducting Information Technology assessments with a short and long term integration plan for senior management.

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11. New Product Development

high Demand
Here's how New Product Development is used in Vice President Of Technical Operations jobs:
  • Prioritized all incoming software bugs, enhancement requests, new product development efforts and scheduled build releases.
  • Managed new product development using advanced finite element analysis tools and received product acceptance by public agencies.
  • Partnered with customers on new product development, product certification and failure analysis.
  • Implemented Stage-Gate new product development process for all development and custom design activities.
  • Engaged in business technology and new product development strategy and planning.
  • Prepared Capital Expenditures for New Product Development and Operations equipment upgrades.

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12. Internet

high Demand
Here's how Internet is used in Vice President Of Technical Operations jobs:
  • Maintained router programming and management of UUNET and UCSD service providers, (Internet l & II).
  • Managed development of hardware, network and software infrastructure to deliver access to software via the Internet.
  • Programmed all BGP4 routing and subnets for Hybrid internet distribution.
  • Established global marketing plans for launching industry-pioneering Internet Telephony products (Voice-Over-IP solutions) for a $26 Billion telecommunications vendor.
  • Established and implemented network and application security, change control and configuration management for production environment, and corporate email/internet policy.
  • Directed the technical support service operations (call center and application engineering) for this Internet-based publishing company.

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13. Business Units

high Demand
Here's how Business Units is used in Vice President Of Technical Operations jobs:
  • Implemented regular application security administration audits within all business units to educate them about potential problems around data security.
  • Worked with the Business Units to understand their needs, projects, worked with Sales to forecast and capacity plan.
  • Positioned IM as full partner to business units and full member of all senior executive teams.
  • Meet regularly with Internal/External business units regarding application development, integration, SLA metric reports and Overall Customer Experience.
  • Implemented standardized processes for financial planning and analysis, product costing, and budgeting across formerly independent business units.
  • Managed a newly created Reference Data Services Group providing day-to-day information services globally to all capital market business units.

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14. Process Improvement

high Demand
Here's how Process Improvement is used in Vice President Of Technical Operations jobs:
  • Developed project management tools and process improvements including a standard implementation methodology, and project reporting system.
  • Led process improvements resulting in better up front requirements gathering, validation, testing, and implementation.
  • Spearheaded special projects with focus strategic initiatives, process improvements, and production of informative MIS.
  • Process improvements to move a chaotic development organization to a more professional and capable team.
  • Introduced Six Sigma tools for metrics definition, creation and continual process improvements.
  • Established strong manufacturing relationships, critical measurements, and a culture of continuous process improvement as a member of senior management.

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15. Business Continuity

average Demand
Here's how Business Continuity is used in Vice President Of Technical Operations jobs:
  • Spearheaded and provide strategic oversight for disaster recovery, business continuity planning, and pandemic planning review and editing.
  • Defined and executed on business continuity planning and disaster recovery processes.
  • Implemented and completed Disaster Recovery and Business Continuity Operations.
  • Created business continuity and disaster recovery policies, guidelines and best practices, securing the full support of the Management Board.
  • Led efforts for Information Technology compliance of Sarbanes-Oxley / Dodd-Frank regulations, FINRA and SEC requirements and Business Continuity planning.
  • Served as liaison to Securities Industry Association (SIA) for business continuity planning.
  • Managed 50+ business continuity plans and control oversight of 100+ applications.
  • Reinstituted Disaster Recovery and Business Continuity Planning processes at every critical location.

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16. Business Development

average Demand
Here's how Business Development is used in Vice President Of Technical Operations jobs:
  • Partnered in strategic planning process and implemented plans supporting business development for all system operations and growth into new markets.
  • Prepared strategic plan and business development presentations/packages.
  • Designed, selected, and installed broadcast systems for new business development initiatives for cable and satellite networks.
  • Represent data aspect of business development activities, RFP responses, customer requirement analysis, etc.
  • Assist in business development to uncover client technical needs, prepare contract proposals.
  • Worked closely with Business Development and Business Affairs to unlock new revenue streams.

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17. Direct Reports

average Demand
Here's how Direct Reports is used in Vice President Of Technical Operations jobs:
  • Led specialty development team of 20 direct and indirect reports including a manager, engineers and systems analysts.
  • Managed six direct reports with an indirect staff headcount of 25 Employees and 45 Staff Contractors.
  • Led and mentored two direct reports and their 14 staff members to achieve career growth.
  • Managed and led 11 direct reports.
  • Supervised staff of 7 direct and 97 indirect reports at Hauppauge Technical Center.
  • Managed 10 direct reports for all technical support, data center management, operations monitoring, incident escalation and resolution.

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18. Software Development

average Demand
Here's how Software Development is used in Vice President Of Technical Operations jobs:
  • Research & Development: in charge of software development team.
  • Managed offshore software development team in Eastern Europe.
  • Implemented full software development lifecycle and standardized development methodology.
  • Interfaced and interacted daily with Interop's software development staff and regularly participated in the Agile lifecycle methodology.
  • Communicated feedback from consumers to software development teams and quality assurance with the appropriate sense of urgency when seeking resolution.
  • Risk managed the software development pipeline, using incremental testing techniques and evangelizing Test-Driven Development (TDD) and Issue-Driven Development.

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19. Cost Savings

average Demand
Here's how Cost Savings is used in Vice President Of Technical Operations jobs:
  • Closed two Schweppes production facilities and upgraded Coke facility, delivering $5M cost savings.
  • Manage and lead staff to reach department goals of cost savings and innovation.
  • Projected 3- year cost savings of 45%.
  • Delivered annual cost savings of [ ] by modifying WAN designs and renegotiating voice and data line charges.
  • Provide regular communications/reports to executive management regarding; Strategic planning initiatives, business/IT alignment, large projects and cost savings.
  • Negotiated or renegotiated all vendor contracts and managed partner relationships, resulting in cost savings and more efficient operations.

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20. Voip

average Demand
Here's how Voip is used in Vice President Of Technical Operations jobs:
  • Explored and implemented VoIP systems with vendors and WiFi 802.11 for business communications to reduce the expenditure.
  • Create and implement CRI policies and technical procedures related to VOIP telephony installation and maintenance.
  • Switched to VOIP Phone System in all offices and all remote users.
  • Eliminated legacy telecommunications systems for VoIP saving $450K per year.
  • Maintained and conducted software updates for VOIP phone installation.
  • Maintained VOIP Digital Phone system Administrative support including user phone setup and IVR configuration.
  • Designed a global deployment of VoIP with MS Lync and ININ Contact Center.
  • Delivered new IP MPLS network topology Deployed VOIP network for Call Centers Bid-out all Network Ops to Outsource RFP.

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21. Itil

average Demand
Here's how Itil is used in Vice President Of Technical Operations jobs:
  • Established Production Operations group to implement ITIL / ITSM processes to monitor, measure and report on solution delivery.
  • Designed ITSM and ITIL version 3 processes for the US Government and Private Sector supporting.
  • Implemented ITIL-based Change Management, Incident Management, Problem Management, and Known Error processes.
  • Managed service process and tools linkage across MLIM Technology utilizing the ITIL framework.
  • Implemented ITIL V3 and ITSM process to improve operating maturity of IT.
  • Implemented Change Management and ITIL standards, resulting in great availability.

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22. Service Delivery

average Demand
Here's how Service Delivery is used in Vice President Of Technical Operations jobs:
  • Corrected visibility into service delivery by implementing new monitoring systems to ensure compliance of service level agreements to our customers.
  • Ensured an adaptable and sustainable service delivery model by negotiating changes to outsourcing strategy and contracts.
  • Established a five person service delivery team to manage relationships with development stakeholders.
  • Standardized service delivery, development and operations handoffs.
  • Virtualized the global data center and co-location environment, enabling a 30% reduction in service delivery costs.
  • Plan and execute the redesign or reconfiguration of local operations to optimize service delivery operations to optimize service delivery and cost-effectiveness.

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23. SLA

average Demand
Here's how SLA is used in Vice President Of Technical Operations jobs:
  • Automated the notifications of 'stuck' batches which reduced missed customer SLAs by 75%.
  • Developed Service Level Agreements (SLAs) with each line-of-business, resulting in strong partnerships.
  • Published support SLA and governance steps on web site and to customers.
  • Led data center consolidation efforts, improving SLAs and reducing outages.
  • Enhanced hardware and software installation processes with new internal SLAs.
  • Developed KPIs, SLAs and Dashboard reporting to show real-time cost of projects, services and outages.

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24. QA

average Demand
Here's how QA is used in Vice President Of Technical Operations jobs:
  • Full product input, QA and specifically aligning the product with strict business rules for user point redemption and risk management.
  • Managed 20+ member staff of engineers, QA, project managers, offshore developers and systems administrators.
  • Purchased testing automation tool WinRunner and added 10 additional QA engineers reducing product defects by 50%.
  • Evaluated workflow processes, performed high-level design reviews, assisted with QA testing and issue resolution during training and deployment phases.
  • Trained systems administrators, and QA analysts on best practices of meeting timelines on delivering projects with timeline.
  • Provided detailed technical requirements and design specifications for the creation of development and QA Oracle database instances.

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25. SAN

average Demand
Here's how SAN is used in Vice President Of Technical Operations jobs:
  • Featured in global newsletter for excellence in business continuity during Hurricane Sandy.
  • Led the technology transition team for operations after Sanford C. Bernstein was acquired by Alliance Capital and combined best-of-breed technology platforms.
  • Performed multiple Data Center migration, from short local moves of a few miles to migrations of several thousand miles.
  • Directed implementation of Vision Server Farm, change control process, and P670s into production using SAN.
  • Implemented check imaging and image statements, saving thousands of dollars in paper and postage annually.
  • Managed move of company headquarters from San Diego to Kansas City.
  • Provide a 100% uptime email MS Exchange and SAN environment.
  • Pioneered the deployment of wireless technologies, SANs and NAS.

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26. Saas

average Demand
Here's how Saas is used in Vice President Of Technical Operations jobs:
  • Co-founded SaaS-model company to deliver healthcare management software over the Internet and served as Manager of Technical Operations.
  • Created a SaaS Technical Operations Center to provide reliable and scalable hosting of Tibersoft's eCommerce trading network.
  • Defined overall application architecture utilizing cost-effective solutions that included packaged systems, SaaS, open-source software, and custom-developed apps.
  • Streamlined processes and reduced cost via operation automation and integration of services into the SaaS application.
  • Designed and Implemented HyperV Development and QA environments for RegEd internally developed SaaS.
  • Improved IT productivity by implementing SaaS based Data Center engineering system.

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27. SOX

average Demand
Here's how SOX is used in Vice President Of Technical Operations jobs:
  • Implemented controls to ensure compliance with Sarbanes-Oxley (SOX) regulatory requirements.
  • Developed SOX IT controls and annual compliance reviews.
  • Designed a SOX Complaint Release Change Management process utilizing detailed Technical Implementation Plans to maximize deployment success.
  • Managed application change management project to guide application owners through iterative process for SOX compliant procedures for 60 applications.
  • Implemented Change Management Control policies for enhanced control of change management environment and SOX audit reporting.
  • Implemented and monitored mandated SOX Controls and federal/regional regulations.

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28. Management System

average Demand
Here's how Management System is used in Vice President Of Technical Operations jobs:
  • Created a corporate knowledge management system that integrated proprietary data into core business service applications.
  • Developed system requirements for the Practice Management System.
  • Lead multiple project teams on implementations such as Content Management System Replacement, Ad System Replacements and Google Apps.
  • Evaluated and selected the Practice Management System.
  • Created reference architecture, established monthly release process, and automated metadata management system for business intelligence engineering team.
  • Partnered with Talent Management in contracting and implementing Learning Services Outsourcing, instituting new consistent global learning management system.

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29. Web Application

average Demand
Here's how Web Application is used in Vice President Of Technical Operations jobs:
  • Managed 13 project managers across two locations involved in web application and system developments.
  • Utilized best practices in web application development and project management.
  • Directed efforts to convert existing web architecture and implement new web application server.
  • Defined requirements and generated BRD of web application/UI design for internal/external development teams.
  • Developed 391 communications solutions and 15+ web applications.
  • Participated in enterprise-wide E-commerce Web Application audit.

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30. Vendor Management

low Demand
Here's how Vendor Management is used in Vice President Of Technical Operations jobs:
  • Created vendor management office (VMO) to improve the performance of strategic suppliers.
  • Key responsibilities include vendor management, hardware and software purchasing and evaluation, telephony and infrastructure deployment and new business development.
  • Reduced corporate communications costs by 50% through effective vendor management, contract negotiations and convergence of technical solutions.
  • Manage relationship and discounts for hardware/software with National Vendors and interfaced with Vendor Management Office.
  • Originated and implemented operational policies, procedures, systems, vendor management and matrix.
  • Reduced technology operating costs by $1.2MM w/vendor management technology agreements.

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31. PMO

low Demand
Here's how PMO is used in Vice President Of Technical Operations jobs:
  • Created an operational PMO to set expectations on delivery of all work.
  • Implemented a Program Management Office (PMO) including balanced scorecard reporting.
  • Designed global PMO practice, methodologies and tools (such as PMIS - Daptiv).
  • Established PMO centered on implementing lean concepts to generate savings programs at each facility and provided leadership to institutionalize the process.
  • Created Project Management Organization (PMO) and business analysis processes to align technology resources with business initiatives and process improvements.
  • Participated in various corporate PMO initiatives dealing with project proposals, funding, methodology development and technology synergy matters.

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32. R

low Demand
Here's how R is used in Vice President Of Technical Operations jobs:
  • Coordinated monthly regulatory updates for technology, including soliciting agenda items, gathering feedback, and building presentations for OCC review.
  • Consolidated organizational requirements on to Microsoft, Cisco and HP hardware and software creating standards and simplifying management of resources.
  • Provided facilities and maintenance for Clients and developed operations facilities and personnel tracking systems for budget and facility utilization.
  • Developed and empowered business managers to be innovative and strategic, resulting in meeting and exceeding customer expectations.
  • Managed development, manufacturing and distribution of 5000+ FM SCA digital receivers, including redundant development programs.
  • Led initial efforts to develop and implement enhanced television advertising opportunities including addressable and interactive advertising.
  • Supervised the Regional Operations Network Center, resulting in continuous non-intrusive product delivery to the subscriber.
  • Led and managed multiple Merger and Acquisition projects (including operational and technological ingestion).
  • Led solution-based sales to professional and international organizations that were early adopters of computer-based testing.
  • Managed relationship management function for divisional accounts, aligning solution offerings to customer strategic objectives.
  • Served as a compliance officer for Federal Communications Commission submissions resulting in no violation fines.
  • Core responsibilities included technical delivery, business planning, physical operations, legal and finance.
  • Project manager to many projects from a few developers to several organizations being involved.
  • Designed and published risk management news announcements indicating current status on remediation efforts.
  • Designed and installed broadcast data systems for Distance Learning and Distributed database systems.
  • Deployed performance improvement programs for 136 franchise bottlers, including independent/Pepsi bottlers.
  • Created uniform policies and procedures to govern project management and customer support.
  • Developed, implemented and managed security programs and disaster recovery/ contingency plans.
  • Instituted a safety minded culture by bringing continuous awareness to workplace safety.
  • Develop processes for transparency and accountability within BizInsure's customer support department.

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33. Network Operations

low Demand
Here's how Network Operations is used in Vice President Of Technical Operations jobs:
  • Designed and installed on of the first network operations center specifically suited for 21st century schools.
  • Network Operations representative for process and software integration task force teams and statewide quality inspection teams.
  • Promoted to new role and given complete responsibility for computer and network operations throughout Europe, and application development for Italy.
  • Implemented the Disaster Recovery and Business Continuity plans for all network operations utilizing RecoverPoint.
  • Installed monitoring and security appliances for network operations and NERC compliance and developed alerting procedures for operations control center actions.
  • Provided technical leadership and overall direction for network operations and support.

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34. Risk Management

low Demand
Here's how Risk Management is used in Vice President Of Technical Operations jobs:
  • Work stream leader in Thomson/Reuters 2008 acquisition for IT Operational Risk Management and Service Management Processes across the organization.
  • Developed and implemented policy and procedures for IT security and risk management.
  • Designed, developed and implemented a new web based global operational risk management and reporting system improving transparency and reducing risk.
  • Designed a common set of risk management processes including tools for monitoring critical business data and implemented across all business silos.
  • Developed Vendor Risk Management governance program for third party vendors and business partners accessing, transferring or storing company data assets.
  • Gained vital proficiency in risk management; secured data communication and customer information; avoided detrimental compliance issues.

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35. Sharepoint

low Demand
Here's how Sharepoint is used in Vice President Of Technical Operations jobs:
  • Improved collaboration within the company and with the customers by rolling out SharePoint services.
  • Directed technology tools utility team (Rally, Project Server, and SharePoint).
  • Selected and led cloud deployment of MS Office365 and SharePoint.
  • Led implementation of a global communication and collaboration platform using Microsoft SharePoint, Lync, and Exchange.
  • Spearheaded numerous cross functional process improvements including: Program Management and delivery methodology, change management, and SharePoint utilization.
  • Utilized SharePoint sites and Microsoft Office Suite programs to generate reports and access security related information.

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36. SQL

low Demand
Here's how SQL is used in Vice President Of Technical Operations jobs:
  • Automated reporting with MS SQL Server Reporting Services and Analysis Services with SQL development using MS SQL Server Management Studio.
  • Design of de-dupe similarity ranking algorithms (SQL/CLR), to group similar articles based on semantic analysis of their content.
  • Designed user interface for Client Side relational database management utilizing Topspeed database manager to interface to Server Side MS SQL 2000.
  • Managed the development of a scalable, secure web-interfaced SQL Multi-Customer User database.
  • Experienced with traditional database administration for SQL Server including backup/restore, performance monitoring and tuning, and problem determination and resolution.
  • Directed consolidation of SQL Server data providing a load-balanced environment across memory locations to maximize hardware utilization.

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37. CIO

low Demand
Here's how CIO is used in Vice President Of Technical Operations jobs:
  • Reported to CIO Reorganized five operational and development departments serving unique corporate needs to two powerful cross-trained depts.
  • Introduced Bleum's Executive Dashboard allowing CIOs to easily and quickly analyze and triage development performance.
  • Reported directly to CIO, interfaced with C-level executives, and handled international business relationships for global integration projects.
  • Collaborated with CIO and staff to implement and staff technical organization after Ryder divestiture of Consumer Operations from Commercial Operations.
  • Aligned technical programs with business strategy by communicating with senior management and providing status updates to CIO.
  • Exceeded CIO expectations by understanding corporate mission and developing effective strategies and tactics.

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38. Service Levels

low Demand
Here's how Service Levels is used in Vice President Of Technical Operations jobs:
  • Leveraged automation and outsourcing to maintain service levels.
  • Created long-term relationships with numerous internal customers to drive savings and increase service levels.
  • Reduced overall costs by 60% and improved service levels by 50%.
  • Established and managed internal and external service levels with vendors and contractors.
  • Engineered turnaround of IT performance and service levels.
  • Worked with business to engineer turnaround of IT's performance and service levels.

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39. Information Security

low Demand
Here's how Information Security is used in Vice President Of Technical Operations jobs:
  • Created an Information Security Program to comply with HIPAA and HITECH for the processing of ePHI.
  • Served as Business Information Security Director for Fidelity Brokerage Company's staff, applications, and resource owner for application systems.
  • Designed, built and managed highly available, disaster recovery data center including back-up procedures, information security and control structures.
  • Developed Digital and Cloud strategy and execution plans for the technology advisory board, project/ program management and information security offices.
  • Designed the company's information security policies, created user-awareness training programs and ensured that best practices were followed.
  • Develop policy and implement procedures to ensure compliance with regulatory guidance and applicable law relating to information security and consumer privacy.

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40. CRM

low Demand
Here's how CRM is used in Vice President Of Technical Operations jobs:
  • Designed, sourced, and implemented new ASP based customer contact tracking (CRM) system.
  • Provide trouble-shooting protocols and infrastructure to train Customer CRM's for 24/7 network support.
  • Created, implemented and led many new and successful initiatives involving CRM, communication standards, professional development and training initiatives.
  • Collaborated with International team in Japan to design a customer relationship management (CRM) solution enabling customer-centered service.
  • Implemented CRM service software applications and associated processes in customer service centers worldwide including depot and field operations.
  • Implemented CRM system across multiple business units to streamline selling process, increase marketing effectiveness and improve revenue forecasting.

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41. KPI

low Demand
Here's how KPI is used in Vice President Of Technical Operations jobs:
  • Established KPI s for each department with measurable goals and milestones for improvement in each area.
  • Implemented KPIs for accurately measuring full supply chain performance.
  • Created departmental KPI performance and trend analysis for operations forecasting with regular reporting to CFO.
  • Develop and maintain operational KPI's to senior management on operational metrics.
  • Developed MIS & KPI reports highlighting exceptions and trends while providing transparency to senior management, which did not previously exist.
  • Delivered record revenue during first fiscal year in addition to establishing KPI's, QBR's and other better management routines.

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42. Sigma

low Demand
Here's how Sigma is used in Vice President Of Technical Operations jobs:
  • Led Total Quality Management (Six Sigma) team that reduced turnaround time on checkbook orders by 29%.
  • Introduced LEAN and Six Sigma to drive efficiency.
  • Spear-headed Six Sigma Fault Reduction Team
  • Create client project cost accounting system to improve 'no charge' rate using Lean Six Sigma methodology.
  • Supported multiple process design and improvement initiatives across the Global Treasury Operations organization utilizing problem solving methods including Six Sigma.
  • Championed Continuous Improvement efforts using Lean and Six Sigma philosophy.

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43. Unix

low Demand
Here's how Unix is used in Vice President Of Technical Operations jobs:
  • Developed products capable of operating on 30+ software/hardware platforms, emphasizing IBM, DEC and UNIX systems.
  • Managed UNIX based Data Warehouse - Design, configuration and implementation.
  • Participated in the deployment and operations of 200+ UNIX (Solaris and AIX) servers for future application hosting projects.
  • Exhibited understanding and insight in IT hardware from IBM mainframes to Wintel and UNIX servers and blades.
  • Provided Unix support for clinical development.
  • Completed full High Availability design for all Production Unix systems with full data replication to Disaster Recovery Data Center.

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44. Executive Management

low Demand
Here's how Executive Management is used in Vice President Of Technical Operations jobs:
  • Served as part of executive management team to build start up entity into profitable operation in preparation for company acquisition event.
  • Counseled executive management on technology aspects and policy implications of new deals.
  • Interact with the lead product managers to track and report all upcoming and existing project spend to executive management.
  • Provided reporting, tracking, and presentations of financials to executive management.
  • Identified workable recommendations to mitigate variances and presented to executive management.
  • Worked cross-functionally with Executive Management to establish best practice initiatives, problem solving, visibility, and conflict resolution policies.

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45. Annual Budget

low Demand
Here's how Annual Budget is used in Vice President Of Technical Operations jobs:
  • Coordinated the annual budget process and prepared presentation for senior management.
  • KEY ACCOMPLISHMENTS: MULTIPLE BUDGETS: Generated / managed multiple annual budgets for MSG Studios and Fuse TV Network.
  • Managed annual budgets of over $100M in capital and over $50M operating budget.
  • Managed the annual budget/profit planning process encompassing $125 million in expenses.
  • Administered an annual budget of $265K to ensure maximum system efficiency.
  • Managed 150 employees with a $63 million annual budget.
  • Managed and allocated an annual budget of $220M.
  • Manage annual budget of $25M.
  • Performed all IT related purchasing and provided annual budgeting and forecasting for company Performed ITIL related requirements for compliance regulations.
  • Developed and managed $4mm annual budget for call center technology, including call workflow management and call recording.

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46. Vendor Relations

low Demand
Here's how Vendor Relations is used in Vice President Of Technical Operations jobs:
  • Managed third party contracts and vendor relationships resulting in significant annual savings.
  • Managed all project phases, vendor relationships and budgets.
  • Managed mission critical outsourcing vendor relationships for business platforms, WAN/LANs, and telecommunications platforms.
  • Managed multinational vendor relationships, which yielded $2M in annual consulting savings by negotiating lower rates for services.
  • Managed vendor relationship and partner for improvements with key vendors including DST, IBM, NICE and Genesys.
  • Manage vendor relationships such as ISPs, telephony providers, e-mail providers, CDN providers, compute providers and many more.

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47. NOC

low Demand
Here's how NOC is used in Vice President Of Technical Operations jobs:
  • Managed 7x24x365 NOC with a staff of 36.
  • Championed a division-specific, Wiki as the primary intranet site for all Transport NOC processes, policies and technical support documentation.
  • Worked with development and application support teams to categorize log events and send alarms to NOC for investigation and problem resolution.
  • Installed a large NOC monitoring environment that monitored 300+ devices and 4000+ services.
  • Worked with team to build out and develop tier1 24 x 7 support NOC.

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48. ERP

low Demand
Here's how ERP is used in Vice President Of Technical Operations jobs:
  • Developed standardized operations model to plan in-house and contract labor work which replaced multiple inconsistent models used across the enterprise.
  • Team supported full life cycle from requirements identification to operational support and vendor management for product and enterprise needs.
  • Managed large-scale technology strategies with enterprise application integration.
  • Align technical solutions and resources with strategic vision and enterprise objectives while meeting the challenge of shrinking Federal budgets.
  • Contributed to a successful roll-out of the enterprise wide PMO by serving as a member of PM Consulting Forum.
  • Supported roll out of ITRS GENEOS as the bank's chosen tool of choice for enterprise wide application monitoring.
  • Completed installation of ERP Application, completed conversion of loan application systems from AS/400 system to UNIX system.
  • Managed 20 project managers and a portfolio of 200+ enterprise projects with a total value near $50M.
  • Presented weekly status reports on all projects, upcoming events, critical customers and issues to executive counterparts.
  • Managed automated software distribution implementation for desktops (8,000+) and Enterprise servers (400+).
  • Designed and built enterprise architecture to handle up to 8,000 closed transactions per month.
  • Implemented ERP, CRM and Sales Force Automation systems to support the delivered products.
  • Expanded service offerings to support product s growth from departmental to enterprise solution.
  • Partner with and engage Enterprise Availability Coordination Office (EACO) for escalations.
  • Negotiated enterprise contracts for software licenses, maintenance agreements, and professional services.
  • Served as CIO leading technology initiatives, operations, and ERP implementation.
  • Developed and implemented an enterprise-level plan to replace and enhance IT systems.
  • Added HA/DR capabilities to Enterprise services: Messaging, VPN, DHCP.
  • Modeled web data that was mined from enterprise data stores.
  • Upgraded PeopleSoft ERP HR and Financial systems to version 9.1.

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49. PCS

low Demand
Here's how PCS is used in Vice President Of Technical Operations jobs:
  • Selected and oversaw installation of local area network including 25 PCs and 3 printers on MS Small Business Back Office Server.
  • Provided field service, engineering and vendor management for 160 site PCSI banking network.
  • Conceptualized and implemented value-added service programs directed to PCS carrier markets that reduced unnecessary product returns to handset vendors.
  • Determined fiscal requirements and prepared budgetary recommendations for replacement PCs, staff promotions, and recruitment of new staff members.
  • Designed a new computer lab after construction of new preschool facilities (13 networked PCs with Internet access).
  • Procured and fielded over 500 desktop PCs in the first year that replaced 7-8 yr old obsolete desktop machines.

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50. HR

low Demand
Here's how HR is used in Vice President Of Technical Operations jobs:
  • Applied Synchronous Flow Manufacturing principles to develop assembly flow that eliminated many of the issues seen in conventional automotive assembly lines.
  • Researched and analyzed both technical and business opportunities for increased productivity through equipment, process, system and/or procedural changes.
  • Reduced costs while increasing productivity by influencing policies and standards through representation in a global expense management steering committee.
  • Achieved repeated savings on annual servicing budgets through implementation of file based delivery methods and digital asset management programs.
  • Utilized Six Sigma to efficiently and effectively deliver results that broke through widely accepted barriers in Composites Processing.
  • Full responsibility for 'paper-based' operational activity including regulatory compliance, HR, legal and facilities functions.
  • Achieved major increases in employee satisfaction and retention through creation of a training/learning environment of continuous improvement.
  • Instituted multiple process improvements based on KPI data and optimized revenue through resource capacity analysis.
  • Managed several web development projects concurrently that resulted in enhancements to three websites.
  • Eliminated $25M of ongoing expense through accelerated system retirement and waste elimination.
  • Negotiated/coordinated 3rd party hosting agreements with three suppliers supporting over fifteen customers.
  • Enhanced operational excellence through technical assessments and capital conscious improvements.
  • Improved profitability through effective management of Procurement Department.
  • Guided organization from initial business plan through incorporation.
  • Exceeded contracted service levels for Help Desk, Desktop, and LAN support through re-engineering and use of best practices.
  • Managed the Network infrastructure, desktop support and ATM department, which consisted of over 350 personnel throughout the US.
  • Led the team in the transition to a service management organization while managing through the decision to outsource IT operations.
  • Improved customer retention by 25% over two years through tighter collaboration between product development, support and professional services.
  • Developed and directed team of engineers responsible for maintaining and upgrading desktops located in various cities throughout North America.
  • Provided direct oversight with the VP of Network to negotiate $2.4MM FY13 savings across three major telecommunications contracts

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20 Most Common Skill for a Vice President Of Technical Operations

Infrastructure14.3%
Technical Operations11.1%
Customer Service7.1%
Recovery Procedures5.7%
Technical Support5.6%
Project Management5.3%
Architecture5.2%
Cloud4.7%

Typical Skill-Sets Required For A Vice President Of Technical Operations

RankSkillPercentage of ResumesPercentage
1
1
Infrastructure
Infrastructure
9.4%
9.4%
2
2
Technical Operations
Technical Operations
7.3%
7.3%
3
3
Customer Service
Customer Service
4.7%
4.7%
4
4
Recovery Procedures
Recovery Procedures
3.8%
3.8%
5
5
Technical Support
Technical Support
3.7%
3.7%
6
6
Project Management
Project Management
3.5%
3.5%
7
7
Architecture
Architecture
3.4%
3.4%
8
8
Cloud
Cloud
3.1%
3.1%
9
9
Data Centers
Data Centers
2.9%
2.9%
10
10
Information Technology
Information Technology
2.7%
2.7%
11
11
New Product Development
New Product Development
2.7%
2.7%
12
12
Internet
Internet
2.3%
2.3%
13
13
Business Units
Business Units
2.3%
2.3%
14
14
Process Improvement
Process Improvement
2.2%
2.2%
15
15
Business Continuity
Business Continuity
2.2%
2.2%
16
16
Business Development
Business Development
2.1%
2.1%
17
17
Direct Reports
Direct Reports
2%
2%
18
18
Software Development
Software Development
1.8%
1.8%
19
19
Cost Savings
Cost Savings
1.8%
1.8%
20
20
Voip
Voip
1.7%
1.7%
21
21
Itil
Itil
1.7%
1.7%
22
22
Service Delivery
Service Delivery
1.6%
1.6%
23
23
SLA
SLA
1.6%
1.6%
24
24
QA
QA
1.4%
1.4%
25
25
SAN
SAN
1.4%
1.4%
26
26
Saas
Saas
1.3%
1.3%
27
27
SOX
SOX
1.3%
1.3%
28
28
Management System
Management System
1.3%
1.3%
29
29
Web Application
Web Application
1.3%
1.3%
30
30
Vendor Management
Vendor Management
1.3%
1.3%
31
31
PMO
PMO
1.2%
1.2%
32
32
R
R
1.2%
1.2%
33
33
Network Operations
Network Operations
1.2%
1.2%
34
34
Risk Management
Risk Management
1.2%
1.2%
35
35
Sharepoint
Sharepoint
1.1%
1.1%
36
36
SQL
SQL
1.1%
1.1%
37
37
CIO
CIO
1.1%
1.1%
38
38
Service Levels
Service Levels
1.1%
1.1%
39
39
Information Security
Information Security
1.1%
1.1%
40
40
CRM
CRM
1%
1%
41
41
KPI
KPI
1%
1%
42
42
Sigma
Sigma
1%
1%
43
43
Unix
Unix
1%
1%
44
44
Executive Management
Executive Management
0.9%
0.9%
45
45
Annual Budget
Annual Budget
0.9%
0.9%
46
46
Vendor Relations
Vendor Relations
0.9%
0.9%
47
47
NOC
NOC
0.8%
0.8%
48
48
ERP
ERP
0.8%
0.8%
49
49
PCS
PCS
0.8%
0.8%
50
50
HR
HR
0.8%
0.8%

35,072 Vice President Of Technical Operations Jobs

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