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Vice president operation manager skills for your resume and career

Updated January 8, 2025
7 min read
Quoted experts
Dr. Timothy Edwards,
Nina Woodard
Below we've compiled a list of the most critical vice president operation manager skills. We ranked the top skills for vice president operation managers based on the percentage of resumes they appeared on. For example, 10.1% of vice president operation manager resumes contained customer service as a skill. Continue reading to find out what skills a vice president operation manager needs to be successful in the workplace.

15 vice president operation manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how vice president operation managers use customer service:
  • Originate an $8.0 billion portfolio by maintaining a balanced credit risk/reward focus while delivering exemplary customer service and operation efficiency.
  • Created and instituted incentive programs to maximize productivity, systems administration, employee engagement, data delivery and customer service levels.

2. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how vice president operation managers use financial statements:
  • Created and analyzed profit and loss statements and prepared financial statements to ensure accurate accounting reporting.
  • Analyze financial statements and manage divisional operating budget preparation / allocation.

3. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how vice president operation managers use risk management:
  • Developed the Operational Risk Management (ORM) program framework and Integrated operational risk considerations into the Enterprise Risk appetite statement.
  • Analyze internal reports and recommend improvements in the effectiveness and efficiency of regulatory compliance, risk management, policy and procedures.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how vice president operation managers use oversight:
  • Revitalized client relationships, leading to significant revenue collections, by identifying client issues and assuming oversight for software development projects.
  • Partner with technology teams to coordinate client-requested changes to reporting requirements to enhance their analysis and oversight of various investment types.

5. Regulatory Compliance

Here's how vice president operation managers use regulatory compliance:
  • Engage in key change management initiatives related to operational risk, ensuring relevance, timeliness, and regulatory compliance.
  • Audit internal imminent default and default staff's underwriting decisions to ensure regulatory compliance.

6. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how vice president operation managers use product development:
  • Participated in new product development, process enhancements and facilitated implementation of same.
  • Led new product development committee to identify new products for sales organization increasing business referrals 11%.

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7. External Auditors

Here's how vice president operation managers use external auditors:
  • Interacted with internal and external auditors regarding examinations including regulatory priorities.
  • Provided accounting and tax documentation to external auditors.

8. Operational Risk

Operational risk stands for the risk of loss that occurs as a result of failed or ineffective internal processes, systems, and people, which can obstruct the flow of business activities.

Here's how vice president operation managers use operational risk:
  • Collaborate with Branch/Region Manager to execute and maintain operating integrity, minimize operational risk, and improve the client experience.
  • Reduced operational risk, enhanced quality assurance methodologies, and provided senior leaders and executives with updates.

9. Portfolio

Here's how vice president operation managers use portfolio:
  • Designed and implemented Consumer Operations Third Party issue and escalation process frame work supporting Consumer Operations portfolio which managed 278 vendors.
  • Supervised teams of Investment Managers and Portfolio Administrators in daily operational and compliance needs, including coaching and educating support staff.

10. Process Improvement

Here's how vice president operation managers use process improvement:
  • Implemented Lean Six Sigma education and training program which supported significant process improvements resulting in improved net operating profit results.
  • Support areas included Business Development, Process Improvement, Maintenance, Capital Budgeting, Product Specifications and Quality Control.

11. R

R is a free software environment and a language used by programmers for statistical computing. The R programming language is famously used for data analysis by data scientists.

Here's how vice president operation managers use r:
  • Major customers include Wal-Mart, Target and Toys R Us.
  • Teach in new and engaging ways through research-based methods Project-based learning differentiated instruction.References for Valerie R MillerDr.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how vice president operation managers use payroll:
  • Learned and administered payroll during six-month transition period.
  • Migrated successfully to the latest payroll conversion of 7.1 including Time & Attendance, implementing all upgrades and other enhancements.

13. Vendor Relationships

Vendor management is an activity or a program wherein it allows creating, managing and developing a good relationship for both the client and the service provider in a particular enterprise. It ensures constant communication with the vendors that benefit both parties. It provides engaging materials to promote further the product or service they provide.

Here's how vice president operation managers use vendor relationships:
  • Managed/negotiated 200+ vendor relationships for the medical, dental, vision, life/accident and disability and retirement plans.
  • Establish and foster positive vendor relationships including negotiating pricing and deliverable contracts.

14. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how vice president operation managers use human resources:
  • Managed business operations encompassing accounts payable/receivable, attorney/client relations, and human resources.
  • Performed semi-annual performance reviews of all employees and worked with Human Resources to resolve performance issues up to and including termination.

15. Due Diligence

Due diligence refers to the process of auditing, investigating, or reviewing done to confirm the authenticity of relevant facts. In addition to this, it also refers to the evaluation of a party's financial records to determine whether one should enter into a transaction with the said party or not.

Here's how vice president operation managers use due diligence:
  • Initiated due diligence and established individual warehouse lines to loan originators under purchase and repurchase agreements.
  • Prepared development and operating budgets, managed due diligence process, and drafted financing presentation packages.
top-skills

What skills help Vice President Operation Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on vice president operation manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What vice president operation manager skills would you recommend for someone trying to advance their career?

Nina WoodardNina Woodard LinkedIn profile

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young vice president operation managers need?

Craig Nathanson Ph.D.Craig Nathanson Ph.D. LinkedIn profile

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a vice president operation manager stand out to employers?

Michael Kraten Ph.D.Michael Kraten Ph.D. LinkedIn profile

Professor of Accounting, Chair, Department of Accounting, Economics and Finance, Program Coordinator, Accounting, BBA, Houston Baptist University

Short-term skills like data analytics establish college graduates as credible staff professionals. Long-term skills like critical thinking and persuasive communication can place graduates on long-term career paths to senior management.

List of vice president operation manager skills to add to your resume

Vice president operation manager skills

The most important skills for a vice president operation manager resume and required skills for a vice president operation manager to have include:

  • Customer Service
  • Financial Statements
  • Risk Management
  • Oversight
  • Regulatory Compliance
  • Product Development
  • External Auditors
  • Operational Risk
  • Portfolio
  • Process Improvement
  • R
  • Payroll
  • Vendor Relationships
  • Human Resources
  • Due Diligence
  • Logistics
  • Continuous Improvement
  • Real Estate
  • Internal Audit
  • Business Development
  • Direct Reports
  • BSA
  • Sigma
  • OCC
  • General Ledger
  • AML
  • Executive Management
  • Business Plan
  • Performance Reviews
  • SOX
  • ISO
  • Cost Savings
  • Business Operations
  • Operational Efficiency
  • Internal Controls
  • Office Operations
  • Operational Functions
  • QC
  • SLA
  • ATM
  • Cost Reduction
  • Performance Management
  • Collateral Management
  • Inventory Control
  • FTE
  • Credit Risk
  • Strategic Sourcing
  • Contract Negotiations
  • Commercial Banking
  • OFAC

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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