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Vice president operation manager skills for your resume and career
15 vice president operation manager skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Originate an $8.0 billion portfolio by maintaining a balanced credit risk/reward focus while delivering exemplary customer service and operation efficiency.
- Created and instituted incentive programs to maximize productivity, systems administration, employee engagement, data delivery and customer service levels.
2. Financial Statements
A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.
- Created and analyzed profit and loss statements and prepared financial statements to ensure accurate accounting reporting.
- Analyze financial statements and manage divisional operating budget preparation / allocation.
3. Risk Management
Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.
- Developed the Operational Risk Management (ORM) program framework and Integrated operational risk considerations into the Enterprise Risk appetite statement.
- Analyze internal reports and recommend improvements in the effectiveness and efficiency of regulatory compliance, risk management, policy and procedures.
4. Oversight
Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.
- Revitalized client relationships, leading to significant revenue collections, by identifying client issues and assuming oversight for software development projects.
- Partner with technology teams to coordinate client-requested changes to reporting requirements to enhance their analysis and oversight of various investment types.
5. Regulatory Compliance
- Engage in key change management initiatives related to operational risk, ensuring relevance, timeliness, and regulatory compliance.
- Audit internal imminent default and default staff's underwriting decisions to ensure regulatory compliance.
6. Product Development
Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.
- Participated in new product development, process enhancements and facilitated implementation of same.
- Led new product development committee to identify new products for sales organization increasing business referrals 11%.
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- Interacted with internal and external auditors regarding examinations including regulatory priorities.
- Provided accounting and tax documentation to external auditors.
8. Operational Risk
Operational risk stands for the risk of loss that occurs as a result of failed or ineffective internal processes, systems, and people, which can obstruct the flow of business activities.
- Collaborate with Branch/Region Manager to execute and maintain operating integrity, minimize operational risk, and improve the client experience.
- Reduced operational risk, enhanced quality assurance methodologies, and provided senior leaders and executives with updates.
9. Portfolio
- Designed and implemented Consumer Operations Third Party issue and escalation process frame work supporting Consumer Operations portfolio which managed 278 vendors.
- Supervised teams of Investment Managers and Portfolio Administrators in daily operational and compliance needs, including coaching and educating support staff.
10. Process Improvement
- Implemented Lean Six Sigma education and training program which supported significant process improvements resulting in improved net operating profit results.
- Support areas included Business Development, Process Improvement, Maintenance, Capital Budgeting, Product Specifications and Quality Control.
11. R
R is a free software environment and a language used by programmers for statistical computing. The R programming language is famously used for data analysis by data scientists.
- Major customers include Wal-Mart, Target and Toys R Us.
- Teach in new and engaging ways through research-based methods Project-based learning differentiated instruction.References for Valerie R MillerDr.
12. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Learned and administered payroll during six-month transition period.
- Migrated successfully to the latest payroll conversion of 7.1 including Time & Attendance, implementing all upgrades and other enhancements.
13. Vendor Relationships
Vendor management is an activity or a program wherein it allows creating, managing and developing a good relationship for both the client and the service provider in a particular enterprise. It ensures constant communication with the vendors that benefit both parties. It provides engaging materials to promote further the product or service they provide.
- Managed/negotiated 200+ vendor relationships for the medical, dental, vision, life/accident and disability and retirement plans.
- Establish and foster positive vendor relationships including negotiating pricing and deliverable contracts.
14. Human Resources
Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.
- Managed business operations encompassing accounts payable/receivable, attorney/client relations, and human resources.
- Performed semi-annual performance reviews of all employees and worked with Human Resources to resolve performance issues up to and including termination.
15. Due Diligence
Due diligence refers to the process of auditing, investigating, or reviewing done to confirm the authenticity of relevant facts. In addition to this, it also refers to the evaluation of a party's financial records to determine whether one should enter into a transaction with the said party or not.
- Initiated due diligence and established individual warehouse lines to loan originators under purchase and repurchase agreements.
- Prepared development and operating budgets, managed due diligence process, and drafted financing presentation packages.
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Professor of Accounting, Chair, Department of Accounting, Economics and Finance, Program Coordinator, Accounting, BBA, Houston Baptist University
List of vice president operation manager skills to add to your resume

The most important skills for a vice president operation manager resume and required skills for a vice president operation manager to have include:
- Customer Service
- Financial Statements
- Risk Management
- Oversight
- Regulatory Compliance
- Product Development
- External Auditors
- Operational Risk
- Portfolio
- Process Improvement
- R
- Payroll
- Vendor Relationships
- Human Resources
- Due Diligence
- Logistics
- Continuous Improvement
- Real Estate
- Internal Audit
- Business Development
- Direct Reports
- BSA
- Sigma
- OCC
- General Ledger
- AML
- Executive Management
- Business Plan
- Performance Reviews
- SOX
- ISO
- Cost Savings
- Business Operations
- Operational Efficiency
- Internal Controls
- Office Operations
- Operational Functions
- QC
- SLA
- ATM
- Cost Reduction
- Performance Management
- Collateral Management
- Inventory Control
- FTE
- Credit Risk
- Strategic Sourcing
- Contract Negotiations
- Commercial Banking
- OFAC
Updated January 8, 2025