Vice president, product manager job description

Who we are

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. BNY Mellon delivers informed investment, wealth management and investment services in 35 countries. As of March 31, 2021, BNY Mellon had $41.7 trillion in assets under custody/or administration, and $2.2 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand for The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available at www.bnymellon.com. Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

What we do

As one of the nation's leading wealth managers, BNY Mellon Wealth Management is dedicated to helping individuals, families, planned giving programs, endowments, foundations, and other institutions with all their wealth and investment planning needs. By providing integrated products, services, and solutions, we help them capitalize on opportunity while managing risk. Backed by more than two centuries of experience, we understand our clients' needs and deliver customized strategies to help them reach their goals.

What you'll be doing (i.e., Job Duties)

* You will be part of a cross-functional product pod empowered to solve customer and business problems in ways that our clients love (deliver value) and work (are viable) for our business.
* Partner with fellow product designers, engineers, and business leadership to

o deliver on the product strategy

o conceive, build, and launch user-centric products that delight

o orchestrate actions across the organization to enable product launch success

* As an individual contributor you will need to influence your teammates, colleagues, stakeholders, and key executives, through your use of data and logic.
* Develop and maintain appropriate tracking and reporting of product performance post-launch to evaluate future investment.
* Create artifacts required for securing approval of multiple toll gates for releasing code to production.

What we look for in you (i.e., Job Requirements)

* Demonstrated understanding of the techniques and methods of modern product discovery, design and delivery.
* 5+ years working on technology-powered products as either a product manager, product designer, engineer, data analyst, data scientist, or user researcher.
* Demonstrated ability to learn multiple functional areas of business - engineering, design, finance, sales, or marketing.
* Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
* Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.
* Demonstrated ability to lead projects affecting many functions including product, engineering, marketing, compliance, legal, support.
* Experience collecting both internal and external customer feedback and prioritizing focus to optimize results.
* Preference for Wealth Management or consumer facing financial services experience.
* Advanced degree or equivalent practical experience.

Consults with stakeholders to analyze, define, challenge and prioritize the business requirements, functional specifications and operational architecture for a functional work stream within a highly complex strategic, global program. Formulates and defines program scope and objectives for the work stream with thorough understanding of business processes in a specific business domain. Tailors standard processes and templates for team to elicit, challenge, and prioritize requirements, and translates into functional design and use case models. Develops project scope, objectives, constraints and assumptions for a large, strategic, multi-year program. Prepares and manages the project plan, issues and risks, and is accountable for overall delivery of their assigned functional work stream on a large-scale program. Provides guidance in development of the technical design, test plans, and user documentation. Leads implementation/conversion strategy planning and implementation. Manages scope and change throughout the initiative utilizing formal change control and requirements traceability. Gathers and analyzes information and develops recommendations to address strategic business objectives that span multiple, global business and technology areas. Participates in industry forums and keeps current on domain knowledge for their specific business and application areas of expertise. Applies experiences across various software and/or systems development processes to define and collect metrics and identify and implement opportunities for improvement to increase quality of requirements and speed time-to-market. Actively influences software and/or systems development process improvement initiatives. Contributes to the achievement of related area objectives. Bachelor's degree in business or technical-related discipline, or equivalent work experience required, advanced degree preferred, 8-10 years of experience in providing consulting advice to senior IT and business management required, experience in the securities or financial services industry is a plus.. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

At New York Life, we offer our clients sound finance advice through a protection-first lens. We use an outcome-orientation that's delivered with genuine care and designed to offer real peace of mind.

We are looking for a dynamic Senior Product Manager to work on one of our top initiatives, 'GuideMe' which is focused on shifting our sales model to relationship building, meeting the evolving expectations of modern consumers. This is a great opportunity to be part of a new team that will be driving the outcome of a cutting-edge product build.
Responsibilities

* Develop & implement vision and digital strategy for GuideMe suite of digital products and capabilities
* Lead a portfolio of high profile, cross-functional digital projects to deliver on core elements of the digital strategy
* Own development lifecycle including defining feature vision/scope, developing user journeys and requirements, launching MVPs, and ongoing prioritization of features / enhancements
* Partner with User Experience Designers, business stakeholders, and third-party vendors to ensure mobile-first, consumer grade digital experiences
* Partner with Business Analysts and Technology partners to ensure high-quality, efficient execution of key initiatives
* Perform research to understand and improve the user journeys and validate findings with users, business stakeholders, and technology partners
* Define, monitor, and drive business impact metrics for digital tools
* Conduct additional analyses as needed (e.g. business case development, ROI assessments, Voice of Customer, ...)
* Serve as primary evangelist of digital capabilities with internal and field stakeholders

Qualifications

* 10+ years of relevant experience (5+ years in product management)
* Prior experience in insurance, wealth management, or financial services a plus
* Exceptional, senior-level communication skills required
* Must have the vision to solve business challenges with current digital strategies/tactics and work with technology partners to guide the implementation of those strategies.
* Strong interpersonal skills including the ability to collaborate effectively
* Knowledge of the software development lifecycle including the end-to-end technology delivery process is a plus
* Passionate about process improvement and proven ability to creatively solve problems
* Strategic-thinker who links big picture business strategy with user objectives to deliver high-impact experiences
* Results-oriented problem solver with strong market, data, and user experience analysis skills to inform insights and recommendations
* Communicates complex ideas; persuades and negotiates with others, often at senior levels, to adopt a different point of view
* Active and attentive listening skills
* Ability to function independently with limited direction and deal with ambiguity
* Ability to work in a fast-paced dynamic environment and manage through tight timeframes for delivery of work
* Bachelor's Degree

About GuideMe:

GuideMe is the digital planning tool that helps our agents bring this approach to life. It's designed to help our agents build rapport and understand a client's situation, better match a solution to a need, and simplify communication of the value of that solution. The end result of GuideMe is a shift from product sales to relationship building in a way that meets the evolving expectations of modern consumers.

The early field results and feedback on GuideMe have been very positive. GuideMe reduces case design work and training needs, keeps appointments on track, and helps build agent confidence by providing guardrails for a conversational appointment flow. The early evidence shows that agents who use GuideMe are more effective as a result.

We have ambitious plans for GuideMe in 2022 and beyond. Our roadmap includes experiences that cater to a wider range of increasingly sophisticated agent practices and client types, as well as cover an expanded number of New York Life products.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

• Working closely with the Americas Custody Head to set the strategy for the business and required investment.
• Documenting the product definition and standards for US and Canadian direct custody and working with the Global Delivery teams to create a consistent operating model.
• Provide domain expertise in the day to day running of the business .
• Work with the segments and coverage heads representing the business to US clients and cross border clients who take State Street's America's Custody product.
• Identify areas for improvement of the core product.
• Track record of engagement with complex clients, solutioning operating models and translating requirements into feature function capability for State Street platforms.

Skills

• Deep subject matter expertise of the Custody family of products; Global Custody, Direct Custody and associated FX and Cash products.
• Deep subject matter expertise of the US market with strong connections to market infrastructures.
• Prior experience of successfully performing product manager, product development or operation leadership roles
• Prior experience of leading complex change agendas.
• Familiarity with industry integration tools and their applicability in shortening the chain of custody across the investment lifecycle.
• Working knowledge of data visualization tools.

Experience

• Seasoned VP/ED with 10+ years' experience in Securities Services.
• Worked in Product organizations in prior roles.
• Prior experience working in Operations and/or technology.
• Consultative experience working with institutional investors.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.