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Top 50 Vice President Technology Services Skills

Below we've compiled a list of the most important skills for a Vice President Technology Services. We ranked the top skills based on the percentage of Vice President Technology Services resumes they appeared on. For example, 8.1% of Vice President Technology Services resumes contained Technical Services as a skill. Let's find out what skills a Vice President Technology Services actually needs in order to be successful in the workplace.

These are the most important skills for a Vice President Technology Services:

1. Technical Services

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high Demand
Here's how Technical Services is used in Vice President Technology Services jobs:
  • Provide leadership, management and strategic planning role in all aspects of Information/Technical Services required for company operations.
  • Championed Technical Services division which delivered technical documentation to customers in commercial and defense aerospace industries.
  • Directed daily operations and supervision of technical services division; a team of more than 20 across three international locations.
  • Managed Technical Services Department of $2+ Billion company with more than 10,000 employees at over 130 locations nationwide.
  • Led the supply chain and technical services for a $200 million company with over 300 retail/franchise locations.
  • Coordinated three areas, Technical Services, Data Center, and Applications, during the move.
  • Managed all engineering, environmental, permitting and technical services for the seven-state Southwestern Region.
  • Lead strategy and execution for a $70MM Technical Services organization in the US.
  • Created and led a Technical Services Organization including 60+ people at three manufacturing sites.
  • Create marketing strategies and plans for the engineering and technical services group.
  • Managed the Technical Services department for Intuition's New York branch office.
  • Restructured Technical Services to accommodate over 100% revenue growth rate.
  • Promoted to lead restructuring effort of the Technical Services division.
  • Provided leadership to the Technical Services and Infrastructure team.
  • Initial responsibilities and achievements included: Leadership of Mainframe and Database Technical Services organization approximately 125 technical staff.
  • Managed digital imaging and technical services teams.
  • Key Positions Held Vice President Global Technical Services

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2 Technical Services Jobs

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2. Service Delivery

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high Demand
Here's how Service Delivery is used in Vice President Technology Services jobs:
  • Supervised service delivery for my group by assigning requests and monitoring resolution turnaround.
  • Performed periodic audits of technical service processes, computing assets and service delivery.
  • Establish a clear definition of functional service delivery excellence in infrastructure operations.
  • Supported boost in sales and brand reputation by enhancing the level of client service delivery offered.
  • Managed all aspects of sales, service delivery, and customer account management.
  • Prioritized document defects and new features with the product owners and service delivery.
  • Lead the team of IT asset management outsourcing service delivery group.
  • Managed vendors and partners on project and service delivery.

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3. Technical Support

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high Demand
Here's how Technical Support is used in Vice President Technology Services jobs:
  • Staffed an experienced Technical Support team from established technology companies within Silicon Valley.
  • Led all pharmaceutical development of new products and technical support to commercialized products.
  • Directed business process outsourcing initiatives of academic computing labs technical support.
  • Assumed responsibility for the Technical Support department.
  • Managed first and second level technical support operations of the Investment Banking, Investment Research and Global Mobile Client Services team.
  • Led the growth of technical support division revenue from $70 million to $175 million in three years.
  • Managed 15-product areas of HIMSS software which included installation, conversion, production, maintenance and technical support.
  • Created the documentation for technical support procedures and shared knowledge on InvestOne, System Structure and MQ.
  • Developed technical support team of 7 members to provide engineering services to our customers.
  • Managed all JPI technical support, installation, and IT consulting crews worldwide.
  • Provided technical support to 850 users, 1630 stores and 1.8 million sq.ft.
  • Directed Cobalt's ProActive Services, Technical Support and Production Fulfillment teams.
  • Provided technical support to internal and external customers, and mediated concerns.
  • Hired, trained, and monitored Technical Support staff of three.
  • Recruited/Hired/Trained the Industrial Technical Support Team, resulting in industrially focused problemsolving/support and enhanced customer satisfaction.
  • Launched a national technical support team and hotline responsible for customer support, internal cost accounting and part number creation.
  • Provide 24 x 7 technical support via phone & e-mail for end-users and field engineers for tape libraries.
  • Supplied technical support for Siemens Imaging equipment for biomeds and imaging service engineers on a national level.
  • Hired and trained all new VSAT Installers and Technical Support Staff.

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4. Strategic Plan

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high Demand
Here's how Strategic Plan is used in Vice President Technology Services jobs:
  • Developed strategic plans including the business unit five-year profit plan.
  • Key contributor and maintained the company strategic plan which has the company positioned for exponential growth over the next 2-3 years.
  • Provided tactical and strategic planning in the areas of record and data management, information and technical systems.
  • Worked closely with the Strategy and Development Group on the Strategic Plan and various acquisition and Greenfield Studies
  • Owned the Creation and management of the metrics and reports tied to the Strategic Plan.
  • Certified Trainer and Assessor of Strategic Planning for Johnson & Johnson Corporate.
  • Establish IT goals and organizational structure consistent with company strategic plan.
  • Performed strategic planning, built the infrastructure for the new division.
  • Optimized efficiencies and developed KPIs to measure strategic planning / development across U.S. Operations.

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5. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Vice President Technology Services jobs:
  • Developed a standardized and comprehensive program to ensure compliance with all government regulations pertaining to both domestic and export wine production.

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6. Customer Service

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high Demand
Here's how Customer Service is used in Vice President Technology Services jobs:
  • Devised and executed budgets for Customer Service and Technical departments.
  • Outsourced customer service and fulfillment functions with flawless transition.
  • Authored Customer Service guidelines and a Customer Service Survey.
  • Developed Customer Service Excellence training course.
  • Managed day to day operations in order to obtain the best balance between customer service, revenue generation and labor cost.
  • Help Desk: Led 22 Store Support/Help desk associates, 4 Customer Service associates, and 6 desktop support people.
  • Created, managed and coordinated Technical Services Division, including All Processes, Installations, Help Desk and Customer Services/Support.
  • Charged with continual growth and profitable returns while maintaining a high level in customer service satisfaction ratings.
  • Extended customer service hours via automatic switching between east, west & central US call centers.
  • Managed a team of direct, indirect sales, field service engineers and customer service representatives.
  • Managed the Service Delivery Manager, Customer Service Manager, Pre-Sales Manager and their teams.
  • Managed team of 40+ Customer Service, Technical Support, and professional services personnel.
  • Developed and monitored real-time performance metrics for sales, support and customer service teams.
  • Created training protocols and success metrics for sales and customer service teams.
  • Managed and directed 125 billing, collections, and customer service personnel.
  • Initiated and carried out marketing and customer service plans.
  • Improved technology service delivery run-rate by 23% by formalizing reporting, workflows, and customer service level agreements.
  • Assist members on inquires and concerns on online eservices and ensure quick and responsive customer service and support.
  • Meet corporate objectives in the areas of financial performance, safety, quality, and customer service.
  • Provided sales and customer service support for onboarding of new business and customers.

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7. Project Management

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high Demand
Here's how Project Management is used in Vice President Technology Services jobs:
  • Established a technology program and project management office for Technical Services, supporting global project and financial operations.
  • Partnered with Accounting Department in delivering improvements to invoice payment and project management by establishing accounting procedures.
  • Provided project management for infrastructure initiatives and disaster recovery efforts, managing PMO and product/sprint backlogs.
  • Project Management duties include those within standard methodology for project activities in their entirety.
  • Created and managed company infrastructure and provided consulting and project management services.
  • Project management for larger engagements.
  • Managed Regions Project Management Office.
  • Project management - system upgrade: Provided project management leadership for the upgrade of HP Cisco Call Managers and Unity servers.
  • Worked with program management, development teams and operations on due diligence, project management and status reporting.
  • Engaged in Agile Project Management as well as Waterfall delivery methodologies utilizing JIRA as well as Rally.
  • Implemented standard processes and procedures for project management, resource planning, scheduling and product deployment.
  • Established a Project Management department to support the integration of US and global initiatives.
  • Provided cost control and project management services for US Government agency.
  • Project Management Related Software: (Microsoft - Visio & Project).
  • Key IT lead for the hiring of project management staff.
  • Develop project time line schedules for project management.
  • Implemented a formal Project Management Office to develop an IT project portfolio and reduce IT expenditures caused by duplicative projects.

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8. Recovery Procedures

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high Demand
Here's how Recovery Procedures is used in Vice President Technology Services jobs:
  • Review new application signoffs, working with the application owner to addressed disaster recovery procedures before application is placed in production.

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9. Architecture

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high Demand
Here's how Architecture is used in Vice President Technology Services jobs:
  • Hold decision-making authority on all Data and Production video transport requirements, including vendor architecture decisions.
  • Led technical analysis and architecture of key client engagements.
  • Scoped and owned key customer engagements with clearly defined objectives, architecture plans, and success criteria.
  • Reduced technical debt, fully re-worked/transformed the source tree and architecture, and drastically improved quality.
  • Defined a company-wide network architecture plan that enabled MBNA to expand and increase market share.
  • Streamline architecture for measurement of learning strategies that help achieve business goals.
  • Orchestrated creation of bridges, replacements, and new architectures.
  • Designed Private Cloud Architecture for ADM Resource Pods.
  • Established BAE System's Enterprise Architecture function.
  • SAP HANA architecture design and implementations.
  • Socialized product architecture strategy to implement a configurable middleware component platform, reusable across product suites to lower product deployment cost.
  • Demonstrated outstanding ability to execute on continuous improvement and quality deliverables of the existing software applications and architecture.
  • Utilized prior experience with RedHat kickstart and PXE to assist in re-architecture of production systems.
  • Re-architected the backend database solution, to Microsoft SQL Server architecture.
  • Selected accomplishments: Upgraded aging UNIX environment for redundancy and efficiencies utilizing the IBM P7 architecture and virtualization.

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2 Architecture Jobs

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10. Data Warehouse

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high Demand
Here's how Data Warehouse is used in Vice President Technology Services jobs:
  • Designed, developed and administered multiple data warehouses/marts supporting over 10 TB of data.
  • Implemented a large scale data warehouse and GUI for a Tokyo based bank to support a new data disclosure process.
  • Analyzed business requirements, designed new data warehouse architecture, developed the ETL programs, and implemented to production.
  • Improved billing, retail, customer service, data warehouse, reporting, security and data center operations.
  • Led the design, development, testing, and launch of company DataShare program for data warehouse.
  • Developed a data warehouse providing compilation/analytics about government hiring.
  • Developed a data warehouse application responsible for driving several businessinitiatives including daily production analyses and incentive based team performanceprograms.
  • Key Accomplishments Leading a multi-million dollar program to build a new corporate data warehouse.

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11. Business Units

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high Demand
Here's how Business Units is used in Vice President Technology Services jobs:
  • Accentuated the concepts of superior customer service and relationship management, by bringing traditionally external procedures to internal business units.
  • Strengthened cooperation and collaboration between business units within multinational corporation by forming global engineering and quality teams.
  • Designed and implemented tracking/execution method of internal allocations for services rendered across business units.
  • Managed relationship between Technology Infrastructure/Global Services and the Business Units within Technology Division.
  • Help business units implement operational improvements through business processes and technology solutions.
  • Work with business units to develop and implement IT policies and procedures for business continuity, system disaster recovery.
  • Review Business Recovery Plans submitted by business units for technical content and issue feedback on recommended changes.
  • Provide administrative, expense, and project status to supported business units and senior management.
  • Lead IT Operations support for 5 business units.

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12. Business Continuity

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high Demand
Here's how Business Continuity is used in Vice President Technology Services jobs:
  • Developed and annually execute business continuity and disaster recovery plans with third party vendors in multiple geographic locations.
  • Led all aspects of ERP administration and operations, infrastructure upgrades and business continuity and disaster recovery initiatives.
  • Achieved first successful federally mandated business continuity test through development and implementation of comprehensive disaster recovery procedures.
  • Designed and implemented comprehensive business continuity program for all departments and distribution centers for facilities maintenance.
  • Designed and provided high availability, business continuity and disaster recovery.
  • Managed testing and building of business continuity disaster recovery sites.
  • Implemented Disaster Recovery and Business Continuity processes and procedures.
  • Directed IT Services, Web and Application Development, Telecommunications, Property Management, and Business Continuity teams.
  • Guided annual Business Continuity Planning (BCP) and Disaster Recovery (DR) testing.
  • Formulated strategic deployment roadmaps, including architecture, security, service delivery, business continuity planning, and process streamlining.
  • Developed disaster recovery / business continuity plan which established emergency operations centers, pandemic plans.

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13. New Product Development

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high Demand
Here's how New Product Development is used in Vice President Technology Services jobs:
  • Organized and hired technical talent to seed new product development organization.
  • Key Accomplishments: Director, Software Development Secured $2.2M in funding for new product development.

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14. Business Development

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high Demand
Here's how Business Development is used in Vice President Technology Services jobs:
  • Provided expertise on business development, managed projects and recruited personnel for them.
  • Delivered technical presentations with the business development team.
  • Worked with the CEO on business development and planning.
  • Led business development for new service contracts and products.

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15. Information Technology

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average Demand
Here's how Information Technology is used in Vice President Technology Services jobs:
  • Coordinated and participated in all the internal compliance, financial budgeting and financial business planning activities for Information Technology.
  • Managed all operational aspects of information technology covering 7 locations, and assisted with banking operations as required.
  • Developed technology blueprint to realign the information technology with business goals and objectives of the company.
  • Provided strategic direction and leadership for the implementation of information technology throughout the College District.
  • Rob Knickerbocker maintains over 17 years of information technology customer and staff management experience.
  • Act as project manager for Information Technology department during company acquisitions.
  • Directed and managed business unit information technology and engineering staff.
  • Managed the information technology department equipment and personnel.
  • Worked with the information technology community to improve the procurement cycle and quality of service.
  • Implement software and other procedures to make Information Technology department more cost efficient.

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16. Cloud

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average Demand
Here's how Cloud is used in Vice President Technology Services jobs:
  • Implemented corporate cloud concept for storage and server capacity reducing complexity & cost while improving reliability and performance.
  • Researched and implemented cloud storage solutions to facilitate collaboration with clients.
  • Manage a mission-critical third-party private-Cloud hosting service.
  • Managed the Development of innovative cloud products and services to support the emerging needs of the global software industry.
  • Cloud Strategy: Introduced a hybrid Cloud strategy to increase the high availability of the corporate computing environment.
  • Initiated training program designed to ensure all sales personnel are qualified on CloudShield product line and sales approaches.
  • Partnered with Microsoft as their second customer of Microsoft Managed Services, (MS Azure Cloud offering).
  • Maintained a private Cloud while expanding the use third party hosted solutions.
  • Led company in developing new Cloud Services business.
  • Decided to go with Gen10 commodity trading and logistics cloud based solution Identified and developed new customers for natural rubber business.
  • Created virtualization & cloud computing initiative, in addition to implementing provisioning automation.
  • Directed the implementation of a best-in-class Rackspace hosting solution which mixed both cloud and physical assets.
  • Implemented the Cisco UCS Converged Compute platform as part of virtualization and private cloud strategy.
  • Implemented DDoS hybrid cloud solution using Arbor Networks Pravail technology.

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2 Cloud Jobs

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17. Data Centers

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average Demand
Here's how Data Centers is used in Vice President Technology Services jobs:
  • Direct responsibility for corporate data centers and network infrastructure.
  • Designed and implemented network recovery systems to enable the mirroring and vaulting process for multiple data centers and branch networks.
  • Performed two Data Centers Disaster Recovery planning and testing, coordinating with other bank areas and the vendor.
  • Create and maintain data center floor plans for all CIT data centers using the Aperture CAD software package.
  • Consolidated corporate relational databases from 3 data centers down to 1, reducing cost and improving system up-time.
  • Covered 100+ remediation activities over 50 systems across three data centers.
  • Orchestrated relocations of 3 data centers to a new co-location data center with no measurable downtime.

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18. Internet

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Here's how Internet is used in Vice President Technology Services jobs:
  • Conducted in person and online demonstrations and training of Internet-based browser applications leading to expanded client usage of value-added services.
  • Developed an automated method to publish professional Internet directories.
  • Worked selected search assignments by utilizing the Internet, pinpoint recruiting, networking, and reference checks to find acceptable applicants.
  • Designed, installed and supported LAN/WAN Infrastructure, Firewalls, Servers, Directory Services and Internet Infrastructure.
  • Created company policies and procedures governing corporate security, email and Internet usage, and access control.
  • Handled internet and multimedia including public speaking, press interviews and releases.
  • Constructed the company's Internet site and search engine submission program.
  • Major internet sales eCommerce project infrastructure implementation.
  • Managed all intranets, extranets and Internet sites including usability and design principles, production support, user-training and technical skills.

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19. Professional Services

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Here's how Professional Services is used in Vice President Technology Services jobs:
  • Launched a hardware professional services business servicing medical practices throughout Louisiana, Texas, and Mississippi.
  • Provided leadership and strategic direction for Technical Professional Services division.
  • Propelled professional services revenues by 300% over 4 years by shifting focus from selling commodity technology products to marketing Services.
  • Selected by senior management to assume assignment as Vice President of APAC and EMEA professional services.
  • Managed the relationship and delivery of professional services by IBM.
  • Led the reorganization of the Technical Professional Services team, which improved operational efficiencies and reduced operational costs.
  • Served as Executive Strategy Program Manager and led the Synovus Professional Services Office including Data Warehousing.
  • Lead Pre-Sales, Customer Support, Partner Enablement, and Professional Services efforts worldwide.

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20. Management System

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Here's how Management System is used in Vice President Technology Services jobs:
  • Program manage the Toronto Hydro electric distribution implementation of the meter data management system for the largest time of use billing implementation
  • Completed the execution of a global enterprise wide identity management system upgrade.
  • Managed and executed all Treasury Management system alerts.
  • Implemented a more robust Case Management system to improve case tracking, add FAQ capabilities and automated escalation notifications.
  • Implemented real time net weight data management system - reduced range and giveaway by 4%.
  • Developed claims management systems that minimized the cost of a loss or accident.
  • Supervised code management systems under VMS and UNIX.
  • Implemented Knowledge Management System to reduce escalations to engineering and improve resolution times.
  • Negotiated raw material and packaging contracts with suppliers, and established "Just-in-Time" inventory management system.

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21. Direct Reports

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Here's how Direct Reports is used in Vice President Technology Services jobs:
  • Managed daily up to 10 direct reports and take hands on approach for any and all customer related issues.
  • Direct reports; Manager of Molding and Pad Development, Raw Material Manager, 2 Technical Designers.
  • Lead and mentor a group of 8 direct reports that form the implementations and technology services unit.
  • Managed 12 direct reports and 14 indirect reports with daily workload and problem resolution.
  • Managed budget of $12M and cross-functional team of 80 with 6 direct reports.
  • Provided administrative support to VP and team of 30 direct reports.
  • Direct reports included two Directors and a Manager.
  • Recruited and managed efforts of 14 direct reports.
  • Screened, selected and evaluated direct reports.
  • Managed 6 direct reports and 45 staff.
  • Managed a team of five direct reports.
  • Managed 4 direct and 3 indirect reports.

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22. R

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Here's how R is used in Vice President Technology Services jobs:
  • Formalized troubleshooting procedures for large commercial customers along with wiring and rigging problems.
  • Decreased warranty issues by implementing proper Quality Assurance and Quality Control procedures.
  • Called on C-level clientele as well as accompanied sales associates on their high level calls to lend expertise in closing business.
  • Team provide business critical technology support to nearly 3000 stores, 1200 kiosks and 20000 employees domestically and internationally.
  • Lead and oversee 2FA Technical Support team, and provide level 3 technical support for customer escalations.
  • Established an MMS system for new boat design equipment and implemented at the wholesale level.
  • Head of Asset Technical Management Services department for OEM Aircraft Sales and Leasing Departments.
  • Lead all major / strategic customer implementations of 2FA ONE advanced authentication.
  • Worked in fast paced manufacturing environment with constant change in production mix.
  • Negotiated and executed design/construction of $50M GE Engine Icing Test Facility.
  • Led campaign that captured $100 M in new engine repair work.
  • Negotiated and managed engine power by the hour maintenance programs.
  • Transformed small engineering team into dynamic, growth oriented business.
  • Delivered or re-delivered over 70 used aircraft in 4.5 years
  • Manage 2FA Quality Assurance and product documentation.
  • Tripled sales and margin without increasing headcount.
  • Provided senior management oversight for aircraft transition maintenance, aircraft heavy check inspections, airframe modification, storage and refurbishment programs.
  • Design, oversee and deliver custom development projects Report to Chief Technology Officer
  • Manage strategic customer relationships across all vertical markets, with specialty focus on Law Enforcement and Healthcare.
  • Presented budget, annual results and projections to IKON Office Solutions Corporate Office in Malvern PA.

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23. Annual Budget

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Here's how Annual Budget is used in Vice President Technology Services jobs:
  • Established annual budget of over $50 million dollars for multiple departments and presented budget to Board of Trustees for approval.
  • Managed daily business operations, profit and loss responsibility with an annual budget of two million dollars.
  • Partnered with VP of Finance in preparation, execution and adherence to annual budgeting guidelines.
  • Required management of a staff of 25, with an annual budget of $15M.
  • Prepare annual budget and project budgets as needed.
  • Develop Systems Services annual budget.
  • Led staff of 220 professionals with a $65 million annual budget to support all IT systems companywide.

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24. CRM

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Here's how CRM is used in Vice President Technology Services jobs:
  • Researched and installed all required hardware for the implementation of the NSB CRM application for two divisions.
  • Manage a 7 x 24 ASP/ CRM environment with a SLA of 99.9% availability.
  • Managed a transition from a PC based CRM solution to a mainframe CRM solution.
  • Developed integrated CRM and Human Resource Information System (HRIS).
  • Evaluated eCRM solutions, negotiated and implemented the solution best suited to the needs of the product and company.
  • Included rollout and implementation of CRM software and PBX management tools.
  • Planned and implemented Salesforce CRM solution for Government contractors to facilitate Shipley business development process for Government bids.

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25. Support Services

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Here's how Support Services is used in Vice President Technology Services jobs:
  • Generated consulting sales opportunities for technology design and project management support services.
  • Manage Information Technology budgets related to Infrastructure and Support Services.
  • Managed internal and external technical support services staff.
  • Provided contract technical support services to contract clients, including computer and network maintenance, troubleshooting, repair, and administration.
  • Established an Information Services business recovery plan including e-commerce site, core Exchange business and all financial support services.
  • Served as liaison to the business units, gathering infrastructure requirements, reviewing support services and creating action plans.
  • Chartered to bring quality improvements to this organization responsible for worldwide implementations, support services, and IT.
  • Negotiated and managed vendors for products, licenses and support services.
  • Manage all desktop support services for all New York businesses.
  • Managed all technology and support services across two major offices located in New York and Los Angeles.

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26. Healthcare

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Here's how Healthcare is used in Vice President Technology Services jobs:
  • Provided focus and leadership for the successful integration of Oxford Health Plans into the United Healthcare technology portfolio.
  • Defined service offerings and applications to meet Life Science industries 21 CFR Part 11 and Healthcares HIPPA requirements.
  • Hired by a former CTO to build information systems for healthcare/biopharma.

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27. Vendor Relations

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Here's how Vendor Relations is used in Vice President Technology Services jobs:
  • Managed vendor relations including contract negotiation and expense management.
  • Managed the hardware vendor relationships and identified new components to include in our suite of solutions.
  • Established and managed new vendor relationships to provide hardware and software for clients.
  • Manage vendor relationships with UNIX and PC break/fix vendors.
  • Managed vendor relationships Managed team workload.
  • Managed vendor relationships with fortune 500 companies (i.e.
  • Managed vendor relationships with InfiCorp, First Data, Equifax, and Maritz.
  • Managed vendor relationship with Alogent and Viewpointe.

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28. Unix

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Here's how Unix is used in Vice President Technology Services jobs:
  • Automated the dispatch and call-handling systems utilizing a Unix-based program.
  • Automated software distribution for 247-node distributed UNIX network.
  • Managed the migration of 66 UNIX servers and 35 applications onto one Sun E10K platform adhering to new Application Development Standards.
  • Upgraded the existing AS/400 systems and proposed server consolidation for aging UNIX systems.
  • Deployed servers with RedHat Fedora and Gentoo Unix.
  • Led efforts to re-architect older unix server and storage technology to new tier-1 technologies for greater reliability and reduced costs.
  • Coordinated the design and implementation of Franklin s wide-area network consisting of VAXs, UNIX workstations, and microcomputers.
  • Tested recovery plans for mainframe, midrange, UNIX, and Windows NT platforms.

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29. SLA

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Here's how SLA is used in Vice President Technology Services jobs:
  • Manage all aspects of site performance including production, financial budgeting, SLA, customer support and human capital results.
  • Established SOP's, SLA's, policies and checklists to assure uniformity throughout the company's computing environment.
  • Contributed to vendor and client relations to ensure that service expectations and SLA are met and developed.
  • Insured daily operations & meeting of service level (SLA) delivery for client s technology services.
  • Negotiated terms and conditions of strategic contracts, managed SLA's, SOW and service agreements.
  • Developed Service Level Agreements (SLA) with internal users and external vendors.
  • Slashed defects per unit from 100+ to less than 10 per unit.
  • Reached second year goal, slashing product engineering escalations by 60%.
  • Develop quality and performance SLAs and metrics for application delivery.
  • Assisted in review of SLAs, service and cost schedules, existing legal contracts and obligations analysis.
  • Redesigned telecom system routing, improving Call Center SLA by 10%.
  • Managed escalation of critical issues, preventing missed SLAs and securing relationships.

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30. SQL

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low Demand
Here's how SQL is used in Vice President Technology Services jobs:
  • Led the Compliance and Audit controls for database management across various platforms (Sybase, Oracle, MSSQL and IQ).
  • Replaced existing Lotus Notes\Domino and Crystal Reports reporting environment with Talend, SSIS, SSRS, and SQL Server 2012.
  • Manage an application development team who focus on MS .Net development and support including C#, ASP.Net and SQL Server.

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31. SAN

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low Demand
Here's how SAN is used in Vice President Technology Services jobs:
  • Saved several hundred thousand dollars through extensive contract reviews, elimination of unnecessary maintenance or software, and contract renewal negotiations.
  • Established an international wholesale distribution network from Poland to San Francisco.
  • Consolidated storage needs by implementing SAN solutions.
  • Stretched Unix support resources to assist Windows, SAN/NAS, desktop, database, data protection, and critical infrastructures teams.
  • Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant and positive working atmosphere.
  • Increased customer satisfaction 20% and saved hundreds of thousands of dollars by addressing software deficiencies prior to deployment.
  • Negotiated vendor contracts for favorable pricing on IT equipment and services, saving hundreds of thousands of dollars.
  • Sustained efforts in unit, sanity and regression testing of all new and enhanced code releases.
  • Managed multiple production budgets ranging from a few thousand dollars to multiple millions of dollars.
  • Secured channel partner agreements with Keane, Renaissance Worldwide and Federal Data Corp.
  • Consolidated servers by deploying NetApp sans storage and HP servers using VMWare ESX for virtualization.
  • Helped Santee Cooper local utility and Nucor Steel with solution to meet IEEE519 standard.
  • Team deployed Compellent SAN supporting Fiber Channel and iSCSI connectivity.
  • Utilized EMC s SourceOne email archival platform augmented with Actiance/Facetime s IMauditor software and NetApp sans storage to reach compliance.

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32. Web Application

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Here's how Web Application is used in Vice President Technology Services jobs:
  • Develop, test, and document custom web application integration solutions.

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33. Itil

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Here's how Itil is used in Vice President Technology Services jobs:
  • Spearheaded and established a continual-process-improvement program, based on ITIL; re-engineered and automated service delivery processes.
  • Key player in the implementation of ITIL disciplines, including incident, change and problem management into operations.
  • Improved system stability to 98% using ITIL incident, problem and change processes.
  • Piloted IT Governance implementations utilizing COBIT, ITIL, SOA, and RUP.
  • Implemented ITIL problem, change, configuration and release management processes using Remedy.
  • Created and championed ITIL concepts including a training course on ITIL Foundations.
  • Created standardized core processes using ITIL best practices after company mergers.
  • Established Change and Problem management policies based on ITIL principles.
  • Tool selection and integration with ITIL best practices.

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34. QA

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Here's how QA is used in Vice President Technology Services jobs:
  • Coordinated approximately 800 changes per month across the DEV, Test, QA, ITE and Production Environments.
  • Design policies / procedures to adhere to the new QA program and comply with regulations for Living Innovations.
  • Directed all TS, QA, FS activities for producing and releasing products manufactured by company and co-packers.
  • Manage technical team inclusive of QA department and marker room in both US office and Bennett China factory.
  • Launched Agile methodology including restructure of entire QA organization to better align to Agile principles.
  • Managed professional services, custom software engineering, production services, QA and NOC.
  • Established new QA procedures that reduced product launch time by 75%.
  • Merged India QA team with Lebanon Team on ADPRM projects.
  • Created QA and customer care departments and procedures.
  • Performed QA and standards adherence control.

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35. CIO

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Here's how CIO is used in Vice President Technology Services jobs:
  • Optimized precious internal resources with new architecture and stabilized infrastructure capabilities for rapidly changing business environment.
  • Reported to CIO, managed IT operations, IT support, and consulted IT management functions.
  • Operated as the CIO equivalent and served as the company Security Officer.
  • Reported directly to the CIO.
  • Implemented overall IT risk plan, disaster recovery and business continuity plans working with CIO and peer level business executives.

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36. Information Security

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Here's how Information Security is used in Vice President Technology Services jobs:
  • Liaised and partnered with Information Security Officer to ensure implementation and enforcement of best-practice security policies and procedures.
  • Directed technology remediation of many regulatory findings concerning information security.
  • Directed Information Services, data & information security.
  • Established AAA's internal information security program.
  • Demonstrated understanding of information security by incorporating Cybertrust PKI security to protect highly sensitive and confidential customer data.

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37. KPI

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Here's how KPI is used in Vice President Technology Services jobs:
  • Create and drive the global standard for operational metrics with transparency and actions that support KPI's.
  • Track financial data, scorecard information, and KPIs to ensure performance is aligned with project objectives.
  • Formulate operating procedures and devise KPI's to monitor workflow.
  • Used KPIs to understand root causes of data integrity.
  • Key Accomplishments: Created and implemented full suite of contact center KPIs.

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38. Saas

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Here's how Saas is used in Vice President Technology Services jobs:
  • Facilitated innovative product development via partnerships with leading SaaS firms for journal publishing and adaptive learning.
  • Led and managed Software-as-a- Service (SaaS) solutions to support the global software industry.
  • Liaised with clients making compelling business case for full utilization of our SaaS solution.
  • Identified as Thought Leader in the SaaS industry.
  • Manage application development group and all projects associated with SaaS integration of Procuri platform and customer systems.
  • Manage technical partner relationships for Ariba SaaS platform.

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39. Cost Savings

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Here's how Cost Savings is used in Vice President Technology Services jobs:
  • Established Shared Services Team in the Ukraine within 6- month time frame resulting in $250K cost savings.
  • Implemented a virtual desktop solution to provide additional security, as well as cost savings.
  • Reversed the process at divestiture and provided additional cost savings of approx.
  • Cost savings of $800K through cost reduction and avoidance.
  • Initiated improvements for productivity and efficiencies, resulting in cost savings for operational budget.
  • Established video conferencing between divisions for cost savings and efficiencies.
  • Implemented new Statistical Process Control (SPC) methodology and software resulting in first year cost savings of over $600,000.
  • Executed upon multiple technology refresh initiatives, achieving efficiencies, performance, and cost savings across the entire infrastructure landscape.

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40. ERP

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Here's how ERP is used in Vice President Technology Services jobs:
  • Developed and delivered many presentations for national and international meetings, including PowerPoint slides, posters and written documents.
  • Engineer for many projects related to Security Incident Event Management for Enterprise Monitoring and Reporting Team.
  • Set enterprise strategy and tactical technology direction for data center and client systems and support operations.
  • Provided consultative thought leadership in the realm of Web/Mobile/Social/e-Commerce, to large enterprises.
  • Design solutions and delegate/manage teams of up to 20 in enterprise-wide implementations.
  • Delivered first ever enterprise information security policy with supporting architecture and processes.
  • Managed the enterprise-wide Digital Asset Management Initiative at Viacom.
  • Created PowerPoint presentations for marketing and company expansion.
  • Implemented standardized messaging across the enterprise; implemented VoIP and network PBX's; upgraded servers and employed enterprise management tools.
  • Increased efficiency of company-wide operations by 6% by negotiating the first enterprise-wide computer system contract for the company.
  • Implemented hundreds of Enterprise level systems throughout the Gulf Coast for Banks, Government Agencies and private businesses.
  • Managed an enterprise implementation of ITSM products that auditors rated best of 26 data centers.
  • Conducted reviews of partner sites across the U.S. to consolidate enterprise shared services.
  • Developed enterprise wide electronic time and attendance system using MS Access.
  • Project Manager for Ernst & Young CyberProcess Certification.
  • Work with global technology finance organizations to manage internal software chargebacks for enterprise agreement software license fees and maintenance charges.
  • Lead negotiator for global enterprise agreement with Newsgator, an internal networking solution for Citigroup global.
  • Negotiate and manage enterprise agreements from top vendors such as Microsoft, Oracle, Sybase, and Adobe.
  • Authored configuration scripts via XML to configure c7000 enclosures and Dell iDRACs Enterprise-wide.
  • acquired by Oracle) Eden Prairie, Minnesota* 2000-2005 A $125M global provider of Enterprise Content Management software.

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41. Voip

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Here's how Voip is used in Vice President Technology Services jobs:
  • Implemented new Cisco VOIP solution, replacing an old PBX system at a savings of over $1.5M within 2 years.
  • Cost reduction: Reduced total cost of a VoIP purchase by $154K through negotiation and vendor selection.
  • Managed relationships with carriers in areas including contracts, LNP, toll-free RESPORG and SIP/VOIP.
  • Managed installation of new VoIP phone system improving call handling and tracking.

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42. PCS

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Here's how PCS is used in Vice President Technology Services jobs:
  • Replaced older PCs running Windows 98 with Active Directory-integrated desktops running Windows XP Pro.
  • Directed technical department responsible for designing and installing network systems, servers and PCs.

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43. Sdlc

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Here's how Sdlc is used in Vice President Technology Services jobs:
  • Managed client expectations and ensured project delivery in conformance with company software development life cycle methodologies (SDLC).
  • Improved software quality by establishing formalized project and SDLC processes leveraging a combination of PMBOK and Agile approaches.
  • Interact with developers on System Development Life cycle (SDLC) based on daily experience with users.
  • Draft and develop comprehensive technical design documents and progress reports throughout full SDLC.

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44. SOX

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Here's how SOX is used in Vice President Technology Services jobs:
  • Trained and mentored team on the implementation of audit policies, SOX requirements, and compliance procedures across various database platforms.
  • Establish value based compliance: Audit, SOX, asset recovery (BCP/DR); improved controls reliance 35%.
  • Created Business Continuity Plans, Technology Business Plans, and ensured SOX compliance in corporate offices.
  • Achieved IT SOX certification with no audit findings of material weaknesses by championing key CoBIT controls.
  • Developed approach and process for initial Limited Brands SOX compliance.

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45. Business Requirements

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Here's how Business Requirements is used in Vice President Technology Services jobs:
  • Improved order management processing 2-fold by managing technology and business critical initiatives and Champion business requirements into technology groups.
  • Liaised with global team to help define solutions to meet business requirements.

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46. Customer Base

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Here's how Customer Base is used in Vice President Technology Services jobs:
  • Lead the development and execution of target company penetration plans to rapidly increase the customer base.
  • Created installation and implementation methodologies and teams to support our large and demanding customer base.
  • Managed business case creation, due diligence, customer base assessment, and strategic alignment.

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47. RFP

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Here's how RFP is used in Vice President Technology Services jobs:
  • Managed teams to execute formal RFP processes for multiple major software selection initiatives
  • Respond to customer requests for information (RFI's), proposals (RFP's), and lead sales presentations.
  • Lowered monthly recurring network communication costs by over 25% by preparing an RFP and negotiating with multiple carriers.
  • Supported executive sales staff in responding to RFI's, RFP's and participation in customer calls.
  • Respond to RFP and meeting with perspective new business clients.
  • Performed regular RFP contract review, negotiation and risk management.
  • Developed technical response to RFP from clients.
  • Functioned in capacity of pre-sales engineer: conducted needs and requirements analysis with clients; wrote technical specifications for RFPs.

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48. PMO

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Here's how PMO is used in Vice President Technology Services jobs:
  • Managed APAC and EMEA project managers, field engineering, PMO, and education services teams (70 staff members).
  • Served as lead sourcing manager that partners and create sourcing strategy for newly formed line-of-business JPMorgan- Intelligent Solutions.
  • Decreased resource time in PMO by 60% and reengineered PMO, saving $500,000 in redundant positions.
  • Coordinated External Auditor Inspections and provided demos and walk-throughs to External/Internal Auditors and PMO Compliance teams.

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49. ISO

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Here's how ISO is used in Vice President Technology Services jobs:
  • Managed Regulatory/Industry Advisory Services Department.
  • Served as a liaison within company to identify and eliminate bottlenecks during the project cycle by improving interdepartmental coordination.
  • Designated by supervisor for achieving standard of excellence within the Global Planning Technology group.
  • Provided project liaison support, including budgets, technical information and staff supplementation.
  • Performed supervisory responsibilities for the technical services group.
  • Deliver IT Infrastructure and Client Services Support and liaison between IT Application (Business) and PMO & Audit Compliance teams.
  • Served as the primary liaison between customers, vendors and operations to drive for appropriate resolution of claims and complaints.
  • Served as a liaison between clients and internal technical groups to ensure delivery of projects on time and within budget.
  • Elevated firm to vendor of choice by introducing corporate and technology certification standards including ISO and TL.
  • Act as the role of CISO on all IT Security related events and GRC actions.
  • Work with architect/engineer and liaison with Boards over scope of work.
  • Support ISO9000 Procedure, Policy, and Work Instruction writing tools.
  • Served as the liaison between the company and vendor.
  • Involved in contract negotiations and liaison to Global Purchasing.
  • Isolated complex problems and resolved product issues in a timely and cost effective manner, maintaining customer satisfaction and resultant revenue.
  • Created Technical Advisor positions to assist the Project Managers with the technical aspects of a project.
  • Created and instituted "Service Delivery Process" Policies and Procedures Manual documented to ISO9002 standards.

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50. HR

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Here's how HR is used in Vice President Technology Services jobs:
  • Improved wide area network communication and reduced costs through implementation of frame relay technology.
  • Generated $1M in consulting and $1M in training revenues annually, through marketing campaign execution and solution selling.
  • Work includes integration of systems through both copper and fiber mediums with HMI system and PLC head end operator interfaces.
  • Implemented the Technical Services program through a combination of internal professional services staff and strategic partners.
  • Executed 30% reductions in force to right size salaried and hourly organization to market shrinkage.
  • Collect feedback for the improvement of litigation technology services through hardware, software and processes.
  • Converted three corporate AS/400 mainframes and the corporate LAN/WAN environment to year 2000 compliance.
  • Managed all IT operations and three data centers with a $23 million budget.
  • Maintained branch office security profiles throughout the United States providing support to branch staff.
  • Managed technical engineers for project designs and implementations throughout the US.
  • Devise and implement strategy to increase product sales through Guarantee program.
  • Improved desktop standardization through implementation Novell network operating system and Microsoft product suite.
  • Reduced overall IT budget by 26% over three year period while streamlining global IT operations and enhancing service delivery.
  • Saved over [ ] from annual company-wide operational costs through proper budget analysis and management.
  • Achieved through takt-driven assembly lines benefiting from job balance, standardization, and 5S.
  • Installed numerous VSAT and WISP networks throughout Iraq, Afghanistan and parts of Africa.
  • Established Trusted Advisor relationships with C-level executives through rapidly developing situational awareness and delivering concise solutions to complex technology requirements.
  • Defined requirements for Deloitte consulting's Sarbanes-Oxley compliance efforts through an intensive 7 week structured workshop.
  • Achieved 60% manufacturing cost savings through "Design for Excellence" techniques.
  • Managed Growth Ushered Involta Technical Services through a break necked pace of growth.

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20 Most Common Skills For A Vice President Technology Services

Technical Services

11.7%

Service Delivery

9.7%

Technical Support

7.4%

Strategic Plan

7.4%

Ensure Compliance

6.5%

Customer Service

6.5%

Project Management

6.0%

Recovery Procedures

5.3%

Architecture

5.2%

Data Warehouse

4.4%

Business Units

4.0%

Business Continuity

3.5%

New Product Development

3.4%

Business Development

3.2%

Information Technology

3.0%

Cloud

2.9%

Data Centers

2.8%

Internet

2.4%

Professional Services

2.3%

Management System

2.3%
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Typical Skill-Sets Required For A Vice President Technology Services

Rank Skill
1 Technical Services 8.1%
2 Service Delivery 6.7%
3 Technical Support 5.2%
4 Strategic Plan 5.1%
5 Ensure Compliance 4.5%
6 Customer Service 4.5%
7 Project Management 4.2%
8 Recovery Procedures 3.7%
9 Architecture 3.6%
10 Data Warehouse 3.1%
11 Business Units 2.8%
12 Business Continuity 2.4%
13 New Product Development 2.4%
14 Business Development 2.2%
15 Information Technology 2.1%
16 Cloud 2.0%
17 Data Centers 1.9%
18 Internet 1.7%
19 Professional Services 1.6%
20 Management System 1.6%
21 Direct Reports 1.5%
22 R 1.3%
23 Annual Budget 1.2%
24 CRM 1.2%
25 Support Services 1.2%
26 Healthcare 1.2%
27 Vendor Relations 1.2%
28 Unix 1.2%
29 SLA 1.2%
30 SQL 1.2%
31 SAN 1.2%
32 Web Application 1.2%
33 Itil 1.1%
34 QA 1.1%
35 CIO 1.0%
36 Information Security 1.0%
37 KPI 1.0%
38 Saas 0.9%
39 Cost Savings 0.9%
40 ERP 0.9%
41 Voip 0.9%
42 PCS 0.9%
43 Sdlc 0.8%
44 SOX 0.8%
45 Business Requirements 0.8%
46 Customer Base 0.8%
47 RFP 0.7%
48 PMO 0.7%
49 ISO 0.7%
50 HR 0.7%
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13,503 Vice President Technology Services Jobs

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