Viceroy Hotel Group jobs - 37 jobs

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story. Overview The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities * Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. * Motivate, coach, counsel and discipline all Guest Services personnel according to Viceroy Hotel Group S.O.P.'s. * Carry a cell phone at all times. * Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. * Develop employee morale and ensure training of Guest Services personnel. * Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. * Attend daily and monthly Rooms Merchandizing meetings. * Participate in required M.O.D. program as scheduled * Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis * Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. * Ensure that no-show revenue is maximized through consistent and accurate billing. * Maintain Viceroy Hotel Group S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting. * Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Viceroy Hotel S.O.P.'s. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc. * Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. * Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. * Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Viceroy Hotel Group S.O.P.'s. * Ensure implementation of all Viceroy Hotel Group policies and house rules. Understand hospitality terms. * Ensure sign off of all Service Standards by Position for Guest Services staff. * Assist in preparation of revenue and occupancy forecasting. * Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. * Must maintain constant communication with Housekeeping, Reservations, Sales and the Credit Manager. * Coordinate all aspects of the ongoing implementation of the Viceroy Hotel Group philosophy of service. * Ensure correct and accurate cash handling at the Front Desk. * Follow and enforce all Viceroy Hotel Group credit policies. * Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. * Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. * Establish and maintain key control system. * Ensure participation within department for monthly Viceroy Hotel team meeting. * Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. * Monitor all V.I.P.'s, special guests and requests. * Maintain required pars of all front office and stationary supplies. * Review daily Front Office work and activity reports generated by Night Audit. * Review Front Office log book and Guest Request log on a daily basis. Qualifications * At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. * Supervisory experience required. * The ability to demonstrate exceptional Customer Service Skills. * Must be proficient in Windows and Microsoft Office. * Able to work long hours as sometimes required. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Viceroy Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Viceroy Hotel Group Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management.

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The ideal candidate is a decisive, visible, and hands-on leader who builds elite executive teams, drives accountability without bureaucracy, and thrives in high-profile, high-expectation environments. They combine strong on-property operational presence with rigorous analytical discipline, delivering clear, concise, and actionable reporting and forward-looking insights that enable informed ownership decision-making. Organizational Structure: Reports directly to Ownership Pay Range: $240,000 to $330,000 with bonus plan (commensurate with experience and strength) Position Summary The Managing Director or General Manager is the senior executive leader of the hotel, accountable for strategy in close partnership with Ownership, full P&L performance, operational excellence, culture, and long-term market positioning. The role carries responsibility for driving sustainable top-line growth, maximizing profitability, and strengthening the hotel's competitive position as a flagship luxury asset with a focus on long-term value creation. The leader maintains a highly visible, hands-on leadership style, providing direct support to teams where needed, ensuring service excellence, and fostering a culture of accountability and performance while balancing strategic leadership with day-to-day operational involvement. General Duties and Responsibilities Operations & Guest Experience * Ensure consistent delivery of Forbes-level luxury standards, with a focus on continuous improvement in service scores and guest satisfaction. * Conduct daily property walks to monitor condition, cleanliness, and operational discipline. * Oversee a complex, multi-outlet food and beverage operation, including fine dining restaurants, bar/lounge concepts, seasonal outlets, in-room dining and a large banquet and catering operation. * Champion innovation and excellence across all guest touchpoints. * Maintain a consistent on-property presence, including regular floor walks and direct engagement with guests and teams. * Drive measurable improvements in Forbes ratings, loyalty program performance, and online reputation metrics, supported by clear performance data. * Translate guest experience performance metrics into clear action plans and structured ownership reporting. Financial Performance & Revenue Growth * Drive top-line revenue growth, effective labor management, and disciplined expense control in a large luxury hotel environment * Partner closely with Sales, Marketing, and Revenue Management to strengthen market share, rate integrity, and long-term positioning. * Ensure disciplined financial analysis and transparent departmental reporting, enabling data-driven decision-making and clear visibility for Ownership. People & Culture * Recruit, develop, and retain a high-performing leadership team. * Coach and mentor department heads, holding leaders accountable for results, engagement, and service culture. * Ensure all associate matters are handled professionally and in alignment with HR policies and best practices. * Promote open communication, inclusion, and a positive work environment. * Hold leaders accountable through clear goals, performance tracking, and regular review cadence with timely corrective action where required. Market & Brand Leadership * Actively represent the hotel within the Washington, DC hospitality, business, and social community. * Maintain strong relationships with key stakeholders, clients, and partners. * Demonstrate a full understanding of the Washington, DC hotel market, competitive landscape, demand drivers, and seasonality. * Work in close alignment with Ownership on strategic brand and concept initiatives to ensure shared vision and consistency Experience and Requirements * Bachelor's degree in Business Administration, Hospitality Management, or related field. * A minimum of 15 years of experience in a senior management position within a luxury hotel environment of a Forbes- or AAA Four Diamond-rated hotel or equivalent. * Currently or previously serving as a General Manager or Managing Director in a luxury hotel environment. * Strong experience in independent luxury hotels preferred; experience with more than one independent asset strongly preferred. * Prior leadership experience in a Forbes-rated luxury hotel. * Experience in U.S. luxury city hotels such as New York, Washington, DC, Boston, Chicago, or Los Angeles (Washington, DC experience strongly preferred). * Experience leading a large-scale hotel with 300+ guest rooms * Demonstrated success managing hotels with multiple food & beverage outlets, including fine dining, bar/lounge concepts, seasonal venues, and in-room dining. * Strong, documented record of improving Forbes standards, loyalty engagement, and online reputation scores. * Proven ability to drive top-line revenue growth while effectively managing labor and operational costs. * Ability to drive innovative solutions that anticipate and exceed guest and client expectations. * Efficiency-forward mindset to enhance internal systems, productivity, and performance. * Willingness and flexibility to work a demanding, non-traditional executive schedule * Exceptional communication skills, both verbal and written. * Strong analytical and financial acumen with the ability to interpret complex performance data, manage budgets, and monitor the financial health of the hotel. * Ability to manage multiple priorities in a fast-paced, high-expectation luxury environment. * Availability to travel for ownership meetings, industry events, and business development as required.

Press space or enter keys to toggle section visibility Rosewood Washington, D.C. is looking for a Host (Part-Time) to join our team at CUT Restaurant by Wolfgang Puck! Nestled in the heart of historic Georgetown, our property blends timeless elegance with modern luxury, and our passionate team is committed to delivering intuitive, heartfelt service that reflects the spirit of Relationship Hospitality. CUT by Wolfgang Puck is one of the most sought-after steak restaurants in the world. Our menu offerings reflect the unique spirit and sensibility of the Washington metropolitan area, highlighting our partnerships with local farms and purveyors who are committed to sustainable, organic, and biodynamic processes. Hourly Rate: $21.00 per hour Schedule: Part-Time. Flexible availability is required for this position to include evenings, weekdays, weekends and holidays. Competitive Benefits: * Medical, Dental, Vision Benefits from United Healthcare * Competitive Pay Rates * 401k Plan and after 1 year up to 3% Match * Paid Time Off (Vacation, Holidays, Sick and more) * Complimentary Room Nights- up to 12 per year * Restaurant Discount- 50% off F&B * Complimentary Meal during your shift * Life Insurance and AD&D * Complimentary Short-Term Disability * Long-Term Disability * Pre-tax commuter benefits * Flexible schedules * Tuition Reimbursement up to $500 per year * A clear career pathway - career advancement opportunities Job Details: The role of the Host is one of the most important in the Restaurant, as the Host is responsible for setting the tone for our guests as often their first point of contact and the last. The Host is responsible for courteously greeting and escorting guests to tables and assisting in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation book. Assist in monitoring the guests' needs and all phases of the operation. Assume responsibility for handling guests when Manager is not present. Communicate any guest needs with Restaurant Management. Provide our guests with an amazing first and last impression of their dining experience and greet guests with a warm hello and with a heartfelt thank you and Goodbye on the way out. Responsibilities: * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, ensuring that standards are maintained at a superior level on a daily basis. * Maintain and strictly abide by state sanitation/health regulations and hotel requirements of work areas and equipment. * Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. * Make reservations for the guest that call or e-mail in advance to dine in the restaurant in accordance with the Restaurant policies. Communicate large party reservation requests with our Sales & Marketing team. * Acquire and Maintain a working knowledge of hotel amenities and facilities, hours of operations, and event programming in order to accurately convey this information to guests. * Record entries of the time and the date the guest is expected to arrive. * Greet all the guests warmly and authentically, and seat them according to their preference and Restaurant availability. * Learn and recognize VIP and Regular guests by name to ensure that they are welcomed personally and warmly into the Restaurants or our outlets at all times; communicate with Management with VIPs arrive. * Communicate cross-departmentally in regard to Restaurant operations, VIP and High Expectation guests so that all departments are aware of VIPs when they come into the restaurant, allowing for turn-down services and amenities to be placed in the rooms, as well as to keep a tab on potential LQA and Forbes inspectors. * Acquire a working knowledge of KnowCross in order to be able to find out and convey information about our in-house guests and any issues that might arise. * Quote accurate wait times if waits are needed; follow up with guests to ensure they are informed of their reservation status and communicate with Restaurant Management if there are long waits or if service recovery is needed. * Assist with the clearing and resetting of tables when necessary to expedite the seating of guests. * Communicate with servers any important information about the guests. * Lead pre-shifts with regards to reservations and guest information, covers expected, VIPs, and flow. * Ensure the reservation system is accurately updated with guest preferences and allergies. * Ensure that all guests staying in-house are notated accurately in the system. * Greet every guest warmly, and check to see if every guest entering the restaurant or bar is a guest at the hotel. * Direct guests to the rooftop when necessary or as required. * Proactively assist guests with coats, bags, and other items by asking if we can check / store them securely for the guest while they are enjoying our outlets. * Assist with guest left-over and takeaway food by keeping to-go food organized and ready for guest pick-up. * Guide guests from the bar to their reservation seating by assisting them with closing their bar tab, and offering to carry their beverages from the bar to their table on a tray. * Check if guests are seated comfortably and there server is present to take their order. * Ensure that guests have a great experience at the restaurant and look immediately into any complaints they might have; offer a sincere and heartfelt thank you and goodbye to all guests on their way out. * Escort the guests to the exit and ensure that the valet brings their car out in advance. * Contributes to team effort by accomplishing related results as needed. * Carry out any other duties as and when required by the Restaurant and Bar Director or Food & Beverage Management team. * The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business needs dictates. QUALIFICATIONS: * Experience: Minimum of 21 years of age to serve alcoholic beverages; minimum two years' experience as a Restaurant or Banquet Food Server. * Education: High school diploma or equivalent education preferred. * General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. * Technical Skills: Ability to understand guests' service needs; ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to suggestively sell alcoholic beverages and wines; ability to access and input information into P.O.S. and Reservations system; ability to maintain good coordination while serving orders quickly; ability to exert physical effort in transporting food and beverage to guests; ability to endure abundant physical movements throughout the work areas; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team. * Language: Required to speak, read and write English, with fluency in other languages preferred. * Physical Requirements: Must be able to exert physical effort in transporting 30 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. * Licenses & Certifications: TIPS Certification preferred About Us Press space or enter keys to toggle section visibility Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 55 rooms, including 12 suites and 6 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Reservation Coordinator is responsible for managing and maintaining accurate hotel reservations to ensure a smooth guest experience from booking to arrival. This position plays a vital role in supporting the Front Desk, Revenue, and Operations teams through accuracy, communication, and a strong understanding of hotel systems and policies. This position is responsible for performing administrative duties for the Complex Director of Revenue Management and Area Revenue Manager. Responsibilities General Responsibilities Include, but are not limited to: * Process and handle all reservations including individual, airline, VIP, and employee bookings with accuracy and professionalism. * Respond promptly to reservation inquiries received via phone, email, and online channels, providing friendly, efficient, and accurate service. * Enter all reservations accurately into the PMS, ensuring correct rate codes, payment methods, and market segments are applied. * Send confirmation letters promptly upon request and ensure all special requests are properly documented. * Review and monitor daily arrivals to verify payment methods, routing instructions, special requests, and VIP designations, ensuring all information is complete and accurate before guest arrival. * Complete the daily reservations checklist, confirming all new, modified, and cancelled reservations are correctly updated in the system. * Ensure all routing instructions and billing details (room, tax, incidentals, third-party payments, etc.) are properly attached to reservations and communicate any discrepancies to Accounting or Front Desk. * Process and verify non-refundable reservations, charging deposits or prepayments per policy and documenting payment details. * Follow up on cancellations and no-shows, applying appropriate fees or refunds and updating records accurately. * Conduct routine audits of future reservations to identify and correct missing details, duplicate bookings, or incorrect rates. * Understand and apply the hotel's selling strategies, rate structures, and revenue management principles to maximize occupancy and revenue opportunities. * Coordinate closely with the Front Desk to ensure smooth guest arrivals, accurate billing, and proper handling of special requests or last-minute changes. * Respond to inquiries from the shared reservations email inbox in a timely and professional manner. * Enter transient reservations from wholesale and flash sale partners (e.g., Luxury Escapes, Gilt, Groupon) accurately and in accordance with partner agreements. * Prepare and distribute daily and weekly reports related to arrivals, occupancy, and reservation updates as requested. * Attend departmental meetings and collaborate with Revenue, Operations, and Front Desk teams as required. * Assist in training new team members on reservation procedures and systems. * Perform other reasonable duties as assigned by supervisors or managers. * Provide support to the Sales Coordinator or Events team with group reservations or related administrative tasks. * Build, monitor, and maintain group blocks including inventory, suite allocations, pickup, and cutoff dates. * Review and approve turnover files for new or amended group blocks and create booking links when required. * Review and process rooming lists for group bookings, ensuring accuracy in guest details, billing, and room assignments. * Identify, block, and process staff and VIP reservations for group and transient accounts. * Respond to group or event-related inquiries from internal and external guests when required. Qualifications Experience and Requirements: * Minimum 2 years of experience as Reservation Agent / Coordinator at a reputed hotel/luxury brand preferred. * Must possess strong computer proficiency to include MS Office, Word, Excel, PowerPoint, Opera, SynXis, etc. * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Requires good communication skills, both verbal and written. * Ability to be persuasive with telephone sales skills. * Understand hotel's selling strategies for guestrooms, spa and restaurants. * General knowledge of city and its attractions. * Must be available to work flexible work schedule to include, evenings, weekends and Holidays. * Talking and hearing occur continuously in the process of communicating with guests and team members.

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent We are seeking an experienced Senior Accounting Manager to oversee the day-to-day accounting operations and Assist Senior Asst. Director of Finance to ensure compliance with financial regulations. This role will be responsible for managing accounts payable, maintaining accurate financial records, and supporting financial reporting and audits. The ideal candidate will have strong leadership skills, in-depth knowledge of GAAP, and experience in financial planning and analysis. Organizational Structure REPORTS TO: Assistant Director of Finance General Duties and Responsibilities * Daily accounting operations, including general ledger, accounts payable support accounts receivable and payroll as needed * Daily Bank reconciliation and sales and use tax reconciliation * Maintain accurate accounts payable, prepayments schedule and accruals accounting records. * Review purchase orders, invoices, Associate expense reports, check request and travel agency commission to ensure they are approved by appropriate outlet managers and they are in compliance with the hotel policy and contractual requirement. * Process invoices for payment and conduct weekly check run. * Responds to vendor and Associates inquiries regarding invoices, expenses, and check request and any discrepancy. * Reconcile vendors statement and AP Aging. * Familiar with the hotel expense general ledger code and ensure expenses are coded correctly in the general ledger account. * Maintain vendor files that requires ACH/WIRE payment and submit them for approval before setting up any ACH/WIRE. * Upload ACH/Wire transactions to the bank system (SUN Infor). * Conduct weekly/biweekly check run. * Prepare daily cash flow forecast, keep track of daily food cost and send reports to Food & Beverage Management. * Reconcile monthly prepayment GL and ensure balance sheet reflects a fair reflection of the assets and liabilities. * Work closely with the Senior Assistant Director of Finance, proving necessary support regarding month end. * Assist in the month end process, manage account payable accrual, post adjusting journal entries, allocate expenses to various departments and perform outstanding check reconciliation. * Review and upload credit card transactions to the back system (SUN Infor). * Maintain vendor W9 and prepare annual 1099s * Performs other related duties as assigned by management * Comply with attendance rules and be available to work on a regular basis. * Ensure timely and accurate month-end and year-end closings, reconciliations, and financial reporting Experience and Requirements * 2+ years of AP and Gener ledger experience, preferably hotel specific experience. * Must possess superior computer skills, with Excel and MS Office; those with on-property management systems experience will be favored. * Knowledgeable in hotel property management is a plus * Bachelor's Degree in Accounting/Finance is required. * Must have strong communication skills with fluency in English (verbal and written). * Must be a demonstrated team player with a commitment to delivering their best every day. * Must be able to work a flexible schedule to accommodate the business demands of a 24/7 operation. * Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. * Strong organizational skills with attention to detail.

Press space or enter keys to toggle section visibility Rosewood Washington, D.C. is looking for a Front Desk Agent to join our team! Nestled in the heart of Georgetown, our property blends timeless elegance with modern luxury, and our passionate team is committed to delivering intuitive, heartfelt service that reflects the spirit of Relationship Hospitality. Hourly Pay: $23.00 Schedule: Flexible availability is required for this position to include days, evenings, weekends and holidays. Front Desk Agent Overview: Responsible for assisting and elevating the overall guest experience and satisfaction of our guests. Provide attentive, courteous and efficient service to all guests during arrival, throughout their stay, and at departure. Provide information and assistance to all guests and visitors. Process and settle all payments according to established hotel requirements. Responsibilities: * Support, maintain and adhere to all safety, health and sanitary guidelines and recommendations issued by Rosewood, the Centers for Disease Control and Prevention; OSHA, Federal and local DC Government to mitigate exposure and spread of COVID-19. * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Ensure that standards are maintained at a superior level on a daily basis. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and at any time of day. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Maintain complete knowledge at all times of: * All hotel features/services, hours of operation. * All room types, numbers, layout, decor, appointments and location. * All room rates, special packages and promotions. * Daily house count and expected arrivals/departures. * Room availability status for any given day. * Scheduled daily group activities/ VIPs. * Promote positive guest relations to all individuals approaching the Front Desk. * Communicate VIP arrivals to designated personnel for escort and delivery of amenities. * Set up accurate accounts for each guest checking in according to their requirements. * Handle overbooked or "walked" guests. * Document all guest requests, complaints or problems. * Document and confirm reservations and cancellations. * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). * Generate, print and distribute daily and weekly reports. * Resolve discrepancies on the room status report with Housekeeping. * Solicit guest comments on their stay. * Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. * Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Adhere to all cashiering procedures: Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. * All other duties as required. * The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. QUALIFICATIONS: * Experience: Previous experience as a Front Desk Agent, preferably in a luxury hotel. * Education: High school diploma or equivalent education required. * General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. * Technical Skills: Ability to input and access information in the property management system/computers. Ability to remain calm and courteous with demanding and difficult guests; ability to perform job functions to standards under pressure; ability to ensure security and confidentiality of guests and their information; ability to work with direct supervision. Previous OPERA experience preferred. Mid-level to Advance computer skills. * Language: Required to speak, read and write English, with fluency in other languages preferred. * Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas; reach up and down, pull and push, remain standing stationary for long periods of time throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. * Licenses & Certifications: Valid Driver's License with the ability to drive manual and automatic vehicles is advantageous. Competitive Benefits: * Medical, Dental, Vision Benefits from United Healthcare * Competitive Pay Rates * 401k Plan and after 1 year up to 3% Match * Paid Time Off (Vacation, Holidays, Sick and more) * Complimentary Room Nights- up to 12 per year * Restaurant Discount- 50% off F&B * Complimentary Meal during your shift * Life Insurance and AD&D * Complimentary Short-Term Disability * Long-Term Disability * Pre-tax commuter benefits * Flexible schedules * Tuition Reimbursement up to $500 per year after 1 year of service * A clear career pathway - career advancement opportunities About Us Press space or enter keys to toggle section visibility Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 55 rooms, including 12 suites and 6 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The Chef de Cuisine will be responsible for the overall successful culinary operation of The Watergate Hotel's all day dining and specialty restaurants. Organizational Structure The Chef de Cuisine will report to the Executive Chef; s/he will direct and supervise assigned sous chefs and culinary line staff. General Duties and Responsibilities * Assist the Executive Chef in the set-up of the restaurant concept; assist with writing of pre-opening SOP's. * Actively participate in the talent selection for the culinary team during pre-opening and beyond. * Under the direction of the Executive Chef, create and assist in the menu creation for the all-day dining and specialty restaurants. * Control and be accountable for achieving both food & labor costs; manage expenses prudently. * Coordinate schedule for sous chefs; oversee and advise on line staff scheduling as needed; assist with and monitor payroll on a daily basis. * New trend research; assist in developing strategies for success (financial and otherwise) in collaboration with the Executive Chef to cultivate new menu items and procure ingredients that will keep the restaurant on the cutting edge of current trends in food. * Monitor all kitchen maintenance; ensure proper maintenance schedules are adhered to; report and liaison with engineering team to pro-actively identify and address issues with equipment. * Responsible for the daily communication of hotel information to sous chef and line staff; work closely with Restaurant General Manager to ensure flow of communication is open and all staff are properly informed on menu selections, ingredients and preparation techniques. * Responsible for the associate relations within his/her department including coaching, counseling, discipline; provides team with on-going feedback to ensure standards are exceeded time and again. * Manage inventories; liaison with purchasing to ensure proper pars and stock levels are maintained. * Manage workplace safety initiatives. * Provide ongoing training to culinary team; ensure all training initiatives are adhered to with timeliness and in accordance with company policies. * Work with the Restaurant General Manager to ensure a spirit of collaboration is evident in all matters with staff. * Manage outside vendor relationships to ensure quality and continuous availability of product is in place. Requirements: Successful candidates will possess the following experience and qualifications: * 5+ years sous chef experience in a luxury hotel and/or fine dining establishment are required. Those with direct related Chef de Cuisine experience will be favored. * Culinary degree is required; in lieu of a Culinary Degree, a combination of education and related experience will be taken into consideration. * Must be familiar with and have direct experience in menu development. * Prior experience in managing labor, payroll, and inventories all required. * Prior experience sourcing products and managing vendor relationships required. * Must be physically able to meet the demands of the job such as: stand/walk for extended periods while on shift; must be able to lift/carry/push/pull 35+ lbs.; must be able to easily work in varied conditions of heat and cold from time to time. * Must be able to work a very flexible schedule to include early mornings, late nights, weekends and holidays. * Must be fluent in English with excellent communication skills. * Computer proficiency is required (prior experience with MICROS, Time Saver, MS Office are all required). * Prior experience managing and leading a diverse team of culinary professionals is required. * Pre-opening experience is preferred. * Bi-lingual abilities preferred (in particular, fluency in Spanish is a plus). *

Viceroy Hotels Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Area Sales & Marketing Coordinator is responsible for clerical, capturing new bussiness ,administrative duties , marketing materials, and other duties to assist in the smooth operation of Sales. He/she is also responsible for providing attentive, courteous and efficient service to all guests. This position will report directly to the Area Director of Sales & Marketing. Responsibilities * Answer telephone and email messages. Respond accordingly. * Maintain and stay abreast of the latest computer programs/innovations (as applicable). * Filing of all pertinent correspondence in a timely manner. * Type all correspondence pertaining to department. * Maintain adequate inventory of office supplies. * Responsible for the smooth operation of the office. * Type and distribute meeting minutes. * Maintain trace file as needed. * Ability to use computer systems . STS-CVENT -FOSSE * Assist with daily operations of the Business Center as needed. * Assist in copying/faxing/mailing. * Work on RFPs- Possibe leads for potential Clients * Reiew Guest Ledger daily to capture any potential new Business * Travel to local businesses to introduce and create a working relationship * Greet guests/clients/employees when necessary. * Attend meetings/training as required by management. Qualifications * High School diploma or equivalent required and/or experience in a hotel or a related field preferred. * At least 3 to 5 years of progressive experience in a hotel or related field preferred. * College course work in related field helpful. * Computer knowledge/skills required. * Flexible and long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence. Responsibilities * Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained. * In the absence of the Housekeeping Manager or, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards. * Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked. * Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time. * Maintain key control. * Perform supply inventory. * Conduct daily line- up meetings in the absense of Housekeeping Manager. * Handle items for "Lost and Found" according to the standards. * Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings. * Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants, and Public Area Attendants carry a work assignment. * Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift. * Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards. * Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed. * Assist with training of Housekeeping staff. * May be required to clean rooms as business needs dictate. * Ensure completion of cleaning projects on a biannual basis. * Ensure overall guest satisfaction. Qualifications * High School diploma or equivalent required. College course work in related field helpful. * At least two to three years of progressive experience in a hotel or related field preferred. * Previous supervisory responsibility preferred. * Possess a positive attitude * Must be service oriented * Must be a team player and able to work with minimal supervision * Ability to provide clear direction, instruction and guidance to subordinates * Must be familiar with using computers and sending emails * Must be proficient in MS Word, MS Excel, and Outlook * The ability to exercise the personal discipline and extra diligence to assure that projects are completed on timely basis. * Ability to stand during entire shift. * Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks * Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis * Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity * Maintain a flexible schedule to meet the needs of the hotel. Willing and able to work that may include, evenings, nights, weekends, and holiday. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Perform other duties as requested by management.

Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION Serves as the property's Manager on Duty, providing leadership and oversight of all hotel operations throughout the overnight shift to ensure the highest standards of hospitality, service, and safety. Oversees guest service functions, leads the overnight team and contracted staff, manages night audit responsibilities, conducts property patrols, and upholds all fire-life safety and emergency response protocols to support a secure and seamless overnight operation. SALARY: $70,000 - $75,000 per year RESPONSIBILITIES * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Ensure that standards are maintained at a superior level on a daily basis. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Always maintain positive guest relations * Resolve guest complaints, ensuring guest satisfaction. * Maintain complete knowledge of: * All hotel features/services, hours of operation. * All room types, numbers, layout, decor, appointments and location. * All room rates, special packages and promotions. * Daily house counts and expected arrivals/departures/VIPs. * Restricted dates, rates, and room types * Room availability status for any given day. * Scheduled in-house group activities, locations and times. * Specific arrangements between hotel and travel agencies, corporate reservations center * Answer department telephone within 3 rings, using correct greeting and telephone etiquette. * Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff is knowledgeable on such. * Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. * Surveil hotel front entrance and resolve any congested situations. * Manage check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate pressure * Review communication logs and ensure that guest requests are followed up in a timely manner * Receive guest mail and ensure that it is processed according to hotel procedures. * Anticipate sold-out situations. Handle overbooked or "walked" guests. * Ensure that express checkouts are processed through the system. * Observe guest reactions and confer frequently with staff to ensure guest satisfaction * Monitor and direct security team to ensure safety for all guests, hotel staff, and property. * Understand the correct maintenance and use of equipment. Use equipment only as intended. * Maintain cleanliness, sanitation and organization of assigned work areas. * Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business. * Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys. * Ensure security of guestroom/public area access and adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations. * Certify that all cashiering procedures comply with Accounting policies and standards: * Contracted banks * Shortages/overages * Late charges * Petty cash/paid outs * Adjustments * Posting charges * Making change for guests * Cashing personal/travelers checks * Payment methods/processing * Settling accounts * Perform daily night audit * Cashier reports * Balancing receipts * Dropping receipts * Securing banks * Verify previous night's no-shows, verify and ensure billing of such and inform Accounting/ Reservations departments. * Assist Accounting in researching all disputed charges and contact guests when required to explain disputes regarding Front Desk procedures. PEOPLE MANAGEMENT * Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. * Assist staff with their job functions to ensure optimum service to guests. * Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts. * Ensure that staff report to work as scheduled. Document any late or absent employees. * Inspect grooming and attire of staff; rectify any deficiencies. * Conduct pre-shift meeting and review all information pertinent to the day's business. * Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. * Monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include all overnight staff members. OTHERS While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove, or alter duties when business needs require REQUIRED SKILLS * Must be able to perform job functions with attention to detail, speed and accuracy * Be a clear thinker, remaining calm and resolving problems using good judgment * Follow directions thoroughly * Understand a guest's service needs * Work cohesively with co-workers as part of a team * Maintain confidentiality of guest information and pertinent hotel data * Outstanding leadership and guest relations skills * Has demonstrated ability to work effectively without supervision, under pressure and make sound effective decisions on behalf of the Hotel. * Ability to diffuse guest-related situations/emergencies including challenging conflicts * Must be able to work under high pressure & stress situations during peak periods * Previous Night Audit experience required * Is knowledgeable with the safety component of associates & guests during emergencies * Familiarity with yields management and cost controls * Direct performance of staff and follow up with corrections when needed * Input and access information in the property management system/computers/point of sales system. * Required to speak, read and write English, with fluency in other languages highly preferred * Must be able to exert physical effort in transporting 40 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods. * Can comfortably park and drive guest vehicles QUALIFICATIONS: * Experience: Minimum two years' previous hotel Front Office experience in a supervisory position, preferably in a luxury or ultra-luxury hotel. Experience as an Overnight Front Desk Supervisor will be an additional asset. * Licenses and Certifications: Driver's License * Education: High school diploma At Rosewood Washington, D.C., we offer Competitive Benefits: * Medical, Dental, Vision Benefits from United Healthcare * Competitive Pay Rates * 401k Plan and after 1 year up to 3% Match * Paid Time Off (Vacation, Holidays, Sick and more) * Complimentary Room Nights- up to 12 per year * Restaurant Discount- 50% off F&B * Complimentary Meal during your shift * Life Insurance and AD&D * Complimentary Short-Term Disability * Long-Term Disability * Pre-tax commuter benefits * Flexible schedules * Tuition Reimbursement up to $500 per year after 1 year of service * A clear career pathway - career advancement opportunities About Us Press space or enter keys to toggle section visibility Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 55 rooms, including 12 suites and 6 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.

Press space or enter keys to toggle section visibility Overview/Basic Function: The Rooms Division Coordinator is responsible for delivering seamless communication and coordination across the Rooms Division, including Front Office, Housekeeping, Engineering, and Guest Services to ensure an exceptional level of guest service. Hourly Payrate: $24.00 per hour Responsibilities: * Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Guest Communication: * Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through hotel telephone system * Perform phone related tasks including call transfers, taking messages, and handling guest inquiries * Receive and relay messages, written and through voice mail * Accept and process all guest requests for: screening calls, Do not disturb, Call forwarding, non-registered guests * Accommodate all telephone and radio requests in a congenial manner within two minutes of request * Respond to all incoming telephone calls within three rings, using proper salutation and closing. * Place calls on "hold"; Monitor busy lines; check back with caller on hold to update status and offer to take a message * Accept, record and deliver wake-up calls. Have current and local weather available. Also, destination weather for guests who are due out. * Monitor Alliants messaging platform across the hotel and dispatch the task to the relevant department * Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. * Maintain complete knowledge of correct maintenance and use of equipment and software, consoles, Opera Cloud, Unifocus, Computer, etc. * Monitor telephone system problems and maintain log. Notify the engineering dept. for all in-house telephone repair. * Rooms Operations: * Assist with reporting and administrative tasks related to room operations * Maintain complete knowledge of: * Scheduled daily activities * In-house groups * Hotel extension numbers * Radios carried by hotel personnel * Hotel facilities and services * Hours of operation of each outlet * Performers for CUT Restaurant * Receive guest requests and enter into the Unifocus system * Handle special requests, VIP accommodations, and guest concerns efficiently * Resolve and anticipate guest needs and complaints, ensuring guest satisfaction. Maintain positive guest relations always. * Provide a courtesy call to all the guests who are experiencing glitches and update Unifocus accordingly. * Document guest complaints or issues; notify designated department/ personnel for resolving the situation and following up to ensure completion and guest satisfaction. * Maintain accurate records of room availability and status * Work closely with the front desk to ensure smooth check-in/ check-out processes and to address any last-minute changes or issues related to room allocations * Prioritize the allocation of rooms for VIP guests and elevate guests with special requirements. * Communicate with housekeeping, maintenance, and other departments to ensure rooms are ready for guests. * Coordinate with sales, catering, and reservations for group bookings and special events. * Prepare the Daily Calling, including updated and accurate information, with all VIPs highlighted along with their preferences * Write the welcome cards for the upcoming high expectations guests and ensure that the traces are noted in Opera Cloud. * While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove, or altar duties when business needs require Required Skills: * Must be able to perform job functions with attention to detail, speed and accuracy * Be a clear thinker, remaining calm and resolving problems using good judgment * Work cohesively with co-workers as part of a team * Maintain confidentiality of guest information and pertinent hotel data * Required to speak, read and write in English, with fluency in other languages preferred * Knowledge of telephone systems * Ability to input and access information in the property management system/computers * Ability to suggestively sell * Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding Qualifications: * Experience: Minimum two years' experience in PBX or a similar capacity, such as Front Desk Agent or Guest Services for a luxury or ultra-luxury property. * Education: High School Diploma Competitive Benefits: * Medical, Dental, Vision Benefits from United Healthcare * Competitive Pay Rates * 401k Plan and after 1 year up to 3% Match * Paid Time Off (Vacation, Holidays, Sick and more) * Complimentary Room Nights- up to 12 per year * Restaurant Discount- 50% off F&B * Complimentary Meal during your shift * Life Insurance and AD&D * Complimentary Short-Term Disability * Long-Term Disability * Pre-tax commuter benefits * Flexible schedules * Tuition Reimbursement up to $500 per year after 1 year of service * A clear career pathway - career advancement opportunities About Us Press space or enter keys to toggle section visibility Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 55 rooms, including 12 suites and 6 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The Executive Director of Food & Beverage & Culinary is responsible for the successful operation and administration of all food and beverage related departments to include: all restaurants, bar/lounges, room service outlets, kitchen and banquets. General Duties and Responsibilities * Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. * Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. * Develops, reviews and manages the financial reports and statements to determine how Food and Beverage is performing against budget. * Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. * Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. * Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. * Focuses on maintaining profit margins without compromising guest or employee satisfaction. * Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. * Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). Experience and Requirements * 5+ years direct related experience as a Food & Beverage Director in a luxury hotel setting is required. (Those with 8+ years of experience in progressively responsible F&B management roles will be considered). * Must have sound and detailed knowledge of all F&B outlet operations (Banquets, Fine Dining Restaurant, All Day Dining, Lounge, Culinary, Stewarding, etc.). * Bachelor's Degree in related field is required. * Must possess stellar knowledge and direct experience with Food & Beverage financials; inventories; P&L statements; payroll management; CAPEX planning. * Must possess superior food knowledge; prior experience with menu creation and planning, costing, and development of banquet menus are all required. * Prior experience with beverage program development including wine, liquor, beer selections; must have experience in creating specialty beverage menus. * Must have prior experience in development of training plans (preferably in an opening setting with mass training experience preferred); must be able to write and continuously review all F&B departmental SOP's and P&P's. * Prior experience leading a team of leaders is required; must be able to select and develop talent in order to produce and retain a results-driven, quality focused team of F&B leaders. * Prior experience on an Executive Committee is required. * HAACP & ServSafe certifications required. Must be able to obtain all applicable D.C. food and beverage handler's certifications. * Must be fluent in English with excellent communication and presentation skills. * Those with multi-lingual abilities will be preferred. * Must possess superior computer proficiency to include various property management systems, MICROS, Open Table, MS Office, HotSOS, etc. * Must be able to work a flexible schedule that will include early mornings, late nights, weekends and holidays. * Must be physically able to meet the demands of the position including: standing/walking for extended periods of time while working; lift/carry/push/pull (+/-) 25 lbs.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Bartender is responsible for the complete set up of the bar area and the mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory. Responsibilities * Maintain a warm and friendly demeanor at all times. * Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees. * Set up the bar according to hotel standards and ensure that guests are served promptly and efficiently. * Prepare beverages and cocktails according to the hotel's mixing and presentation standards. * Serve guests with all beverage requirements in a friendly, courteous and professional manner. * Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel's standards. * Follow all state liquor laws. * Know hotel services and facilities. * Abide by all hotel policies and safety rules. * Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests. * Respond to guests' problems, complaints and accidents. * Be familiar with all fire exit locations and fire extinguisher locations and know how to operate. * Ensure that the bar and service areas are kept clean and tidy during service. * Ensure overall guest satisfaction. Qualifications * High School diploma or equivalent and/or experience in hotel or a related field preferred. * Flexible and long hours sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Viceroy Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Viceroy Hotel Group and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Area Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. He/ She will report to the Area Director of Sales & Marketing. Responsibilities * Meet or exceed set goals. * Operate the Sales Department within established sales expense budget. * Initiate and follow up on leads. * Proactively solicit new and existing accounts to meet/exceed revenue goals. This will consist of telephone solicitation, outside sales calls, site inspections, and written communication and file maintenance. * Maintain and participate in an active sales solicitation program. * Complete sales contracts with specific details and rates and ensure the client receives the information in a timely manner * Assist clients with any questions, resolve any issues and be available to personally meet with clients. Establish parameters, quotes and negotiate prices and seal contracts * Attend trade shows, community events and industry meetings * Maintain accuracy in accounts, contracts, activity, and business details * Prepare and execute annual market plans based upon sales deployment. * Develop/maintain knowledge of market trends, competition and customers * Monitor production of all top accounts and evaluate trends within your market. * Conduct/attend meetings as appropriate to the position. * Communicate progress, obstacles and promotions with the Director of Sales & Marketing to ensure full alignment. * Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. * Continuously design, monitor and regulate the accuracy, consistency and integrity of all Sales automation technology and record keeping * Participate in biweekly Sales and Catering meetings, sales strategy meeting, training and other sales related meetings as required * Assists in planning and executions of annual capital and budgeting process * Ability to communicate customer needs and resolve complaints. * Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program. * Meet or exceed sales solicitation call goals as assigned by the Director of Sales. * Invite clients to the hotel for entertainment, lunches, tours and site inspections. * Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc. * Assist in the preparation of required reports in a timely manner. * Be familiar with all Viceroy Hotel Group sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR). * Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property. * Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts. * Meet and greet onsite contacts. * Develop networking opportunities through active participation in community and professional associations, activities and events. * Review meeting planner evaluations with the Director of Sales & Marketing to ensure that issues receive follow-up. * Entertain clients. * Handle inquiries as part of Inquiry Day Program. Qualifications * College course work in related field helpful. * Experience in a hotel or a related field preferred. * Minimum of 2+ years of hotel group sales experience at a boutique hotel, luxury experience is preferred. * High School diploma or equivalent required. * Must be skilled in Windows, Company approved spreadsheets and word processing. * Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Viceroy Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. * Must be able to walk and stand for extended periods of time up to four (4) hours. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity. * Must be able to lift up to 15 lbs. * Must be able to bend, stoop, squat and stretch. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Viceroy Hotel Group Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management. Note: The salary range does not include quarterly bonus potential which is uncapped and based on achieving goals.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story. Overview The Lead Cook is responsible for supervising and assisting in the preparation of all food items for all outlets, Banquets, and Room Service, while maintaining the highest standards to produce an appealing and appetizing product. He/she is also responsible for ensuring the cleanliness, sanitation and safety in the kitchen, and storage areas while minimizing waste and maximizing cost/production ratio. Responsibilities * Maintain cleanliness and organization of all storage areas. * Complete necessary food and station preparation prior to the opening of the restaurant in order to ensure that guests are served promptly and efficiently during the Restaurant and Room Service operating hours. * Prepare and display buffet food items according to the hotel standards. * Recognize quality standards in fresh vegetables, fish, and dairy and meat products. * Maintain clean and sanitary environment with knowledge of proper handling, storage, and sanitation. * Prepare food for Banquets, ad required, following specifications on Banquet Event Orders. * Prepare and service food as specified by the Chef or Kitchen Supervisor. * Prepare all foods following hotel standard recipes. Preparation of specials will be under the direction of the Chef or Kitchen Supervisor. * Breakdown buffets and kitchen line, storing food and equipment properly at the end of each meal period. * Work banquet food station as scheduled by the Chef or Kitchen Supervisor. * Know the location and operation of all fire extinguishing equipment. * Practice safe work habits at all times to avoid possible injury to self or other employees. * Use Production Charts as specified by hotel's standards. * Be able to support any position in the Kitchen that is in need of help. * Follow all Health Department and Company regulations in regards to food and storage standards and safety. * Be able to operate and maintain cleanliness of all kitchen equipment. * Maintain a "Clean As You Go" policy. * Assist in storage and rotation of food items according to hotel procedures. * Sign keys out and back in under supervision as needed Qualifications * High School diploma or equivalent and/or experience in a hotel or a related field preferred. * Culinary experience required. * Must be available to work flexible and long hours to include, evenings, weekends and Holidays. * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. * Ability to stand during entire shift * Ability to withstand temperature variations both hot and cold. * Have thorough knowledge of menus and the preparation required, according to hotel standards. * Proficiency in the following cooking techniques: charbroiling, poaching, deep-frying, sauté, braising, roasting and par-cooking. * Knowledge of herbs and spices and proper use of each * Perform other duties as requested by management.

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The Guest Service Agent will provide front office assistance and service to our guests. S/he will be integral in the delivery of service on a daily basis and support the mission and vision of the Watergate Hotel. Organizational Structure REPORTS TO: Front Office Manager General Duties and Responsibilities * Provide exceptional service to our guests with personalized, efficient and friendly check in and check out procedures * Handle and assist with resolution of all guest issues; communicate with appropriate departments and follow up to ensure complete guest satisfaction * Possess a high level of expertise on all services and outlet offerings of the hotel, banquet events, groups in house as well as local area attractions, restaurants and cultural events * Handle cash drawer properly as outlined in The Watergate Hotel cash handling policies * Demonstrate teamwork by cooperating with and assisting fellow associates as needed * Address guest preferences recorded in guest history profiles; review profiles and add/edit preferences as needed * Stay current with developments and procedures in the hotel by attending daily Front Office briefings * Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience * Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service associates * Handle guest's incoming and outgoing correspondence (i.e., facsimile, voice mail messages, email, postal mail, etc.) * Communicate clearly with the Night Auditor and Accounting Department * Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data and reports * Assist with guest arrival and departure experience by maintaining a constant presence on the front desk and in the lobby * Close out each shift effectively and correctly, with a high attention to detail; run all reports as directed by Assistant Front Office Managers and Director of Front Office Operations * Perform any other reasonable projects/duties as required by the Director of Front Office Operations and Assistant Front Office Manager Experience and Requirements * A minimum of 2+ years experience in hotel operations, preferably in a similar position. Luxury hotel experience is strongly preferred. * Excellent communication skills with fluency in English required. * Must be computer proficient including MS Office, Word, Excel, PowerPoint, etc. (prior experience with hotel-specific software such as HotSOS, Opera, etc. will be strongly favored). * Must be able to work a very flexible schedule that may include overnights, early mornings, late nights, weekends and holidays. * Must be physically able to meet the demands of the position, such as standing/walking for extended periods of time while on shift. * Must possess superior organizational and multi-tasking skills; must be able to remain flexible and adaptable in a fast-paced environment. * Those with multi-lingual abilities will be preferred. * HS Diploma is required; Bachelor's Degree in Hospitality or related field is preferred.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington DC! If you are inspired by challenges in a fast-paced environment, are thoughtful and entrepreneurial in your approach to opportunity, and if you possess a true passion for hospitality and genuine service, we are interested in speaking with you about our groundbreaking opportunity for Barista. The Barista will be responsible for the day-to-day café operations and food café food service. He/She will promote coffee consumption by educating customers and ensure that all processes and procedures are adhered to according to Viceroy's brand standards and employee handbook. Responsibilities * Meetings: Daily Operation & Monthly Department * Selling coffee, accessories, and supplies; preparing and serving a variety of coffee drinks, along with café foods * Welcomes customers by determining their coffee interests and needs * Educates customers by presenting and explaining the coffee drink menu; answering questions * Sells coffees by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates * Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino, match teas, iced teas, etc. * Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, communicating to cooks/chefs, on café food needs * Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; communicating to management for repairs.Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; communicating to management for repairs * Maintains safe and healthy work environment by following organization standards and sanitation regulations.Improves quality results by studying, evaluating, and maintaining and improving the appearance of the store and coffee bar * Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests as it relates to evolving the offerings for cafe * Make certain that you have all the supplies necessary to execute service * Create professional working relationships amongst all fellow colleagues * Labeling, wrapping or dating food products for sale * Slicing vegetables, fruits, meats or desserts for use in food service * Taking customer orders and conveying them to other employees for preparation * Passing Food & Beverage tests * Listening to customer complaints and queries and addressing their concerns in an efficient yet friendly manner, and reporting to the manager on duty without delay * Maintaining a prompt and friendly customer service * Reporting potential safety hazards to the manager on duty without delay * Perform other reasonable job duties as requested by Supervisors and/ or Managers Qualifications * Reading, writing and oral proficiency in the English language.• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. • Must work in a safe, prudent and organized manner.• Serve Safe certification is a plus * Sitting/Standing/walking/stair climbing for extended periods of time• Side bending from sitting to reach into various shelves for products• Standing long periods of habitually performing same task • Must be able to lift 40 lb. boxes occasionally

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Assistant Director of Finance is responsible for providing consistent leadership in the financial area of the hotel by supplying the accounting staff with guidance and training. He/she is also responsible for focusing on the profitability of the business, maintaining accurate and timely financial reporting, ensuring acceptable levels on internal control, ensuring compliance with all federal, state, and local regulations, and safeguarding owners/investors assets. Responsibilities * Assist Director of Finance in timely preparation of monthly financial statements for the property * Prepare, monitor, and accurately record hotel revenues daily by preparation of the Income Journal. Identify all variances to budget and last year. * Monitoring and control of hotel operations, cash flow and operating forecasts for the property * Under guidance of Director of Finance maintain timely interaction with Department Heads to assure that property operations are on track and under control at all times * Preparation of monthly bank reconciliations and general ledger account reconciliations for the property * Supervision of accounting department staff * Compliance with Highgate Accounting Policies and Procedures and internal controls for our finance and accounting operations * Effectively manage and communicate related issues related to management of receivables, payables, daily cash balances, and timely deposits of all funds. * Monitor hotel revenues and expenses and ensure the accurate recording in accordance with Highgate Hotel's established guidelines. Investigate and critique variances to budget or to prior year and offer practical improvement methodologies to management. * Analyze financial data and operations in order to assist Director of Finance and advise Department Heads in maintaining the hotels' financial objectives. * With supervision of Director of Finance hire, train, supervise and develop staff, including coaching, counseling and discipline. * Preparation of any special reports, statements, etc., as requested. * Other special projects and responsibilities as assigned. Qualifications * Bachelors Degree, preferably in Accounting. * Strong PC skills including Excel, Word and financial accounting systems. * Strong organizational, analytical, verbal and written communication skills. * Long hours and sometimes required. * Hospitality related financial management and accounting experience desirable.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story. Overview The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Responsibilities * Thoroughly clean guestrooms according to standards. * Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. * Remove all trash and dirty linen from guestrooms and hallways. * Keep all hallways, public areas and closets clean, neat and vacuumed * Restock housekeeping cleaning cart for next day's use. * Replenish chemical bottles. * Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. * Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. * Handle items for "Lost and Found" according to the standards. * Ensure overall guest satisfaction. Qualifications * High School diploma or equivalent and/or experience in a hotel or a related field preferred. * Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks * Ability to stand during entire shift. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Able to accommodate a flexible schedule that may include weekends and/or holidays