Viceroy Hotel Group jobs in Washington, DC

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story. Overview The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities * Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. * Motivate, coach, counsel and discipline all Guest Services personnel according to Viceroy Hotel Group S.O.P.'s. * Carry a cell phone at all times. * Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. * Develop employee morale and ensure training of Guest Services personnel. * Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. * Attend daily and monthly Rooms Merchandizing meetings. * Participate in required M.O.D. program as scheduled * Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis * Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. * Ensure that no-show revenue is maximized through consistent and accurate billing. * Maintain Viceroy Hotel Group S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting. * Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Viceroy Hotel S.O.P.'s. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc. * Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. * Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. * Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Viceroy Hotel Group S.O.P.'s. * Ensure implementation of all Viceroy Hotel Group policies and house rules. Understand hospitality terms. * Ensure sign off of all Service Standards by Position for Guest Services staff. * Assist in preparation of revenue and occupancy forecasting. * Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. * Must maintain constant communication with Housekeeping, Reservations, Sales and the Credit Manager. * Coordinate all aspects of the ongoing implementation of the Viceroy Hotel Group philosophy of service. * Ensure correct and accurate cash handling at the Front Desk. * Follow and enforce all Viceroy Hotel Group credit policies. * Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. * Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. * Establish and maintain key control system. * Ensure participation within department for monthly Viceroy Hotel team meeting. * Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. * Monitor all V.I.P.'s, special guests and requests. * Maintain required pars of all front office and stationary supplies. * Review daily Front Office work and activity reports generated by Night Audit. * Review Front Office log book and Guest Request log on a daily basis. Qualifications * At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. * Supervisory experience required. * The ability to demonstrate exceptional Customer Service Skills. * Must be proficient in Windows and Microsoft Office. * Able to work long hours as sometimes required. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Viceroy Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Viceroy Hotel Group Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management.

Job Description The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. The Watergate Hotel is currently seeking talented Server to join our dynamic Food & Beverage operation! Requirements: Successful candidates will possess the following skills and expertise: •2+ years of direct server experience in a fine dining or upscale restaurant or hotel setting. Those with luxury hotel server experience will be preferred. •Must possess superior food knowledge including varied ingredients, preparation techniques and cuisine styles; must have prior experience in pairing food with wine, spirits, beer, etc. •Must be able to work a flexible schedule that will include early mornings, late nights, weekends and holidays. •Must be a superior communicator with fluency in English required; those with bi-lingual abilities will be preferred. •Current TIPS certification is required; if your certification is not current, you must be able to successfully obtain certification within the first 30 days of employment. •A High School Diploma is required; college degree preferred. •Must have prior experience with up-selling and be able to inform guests of dining options resulting in a memorable dining experience for all Watergate guests. •Must be physically able to meet the demands of the position such as carrying/lifting heavy trays during service; walk/stand for extended periods of time while on shift; must be able to climb/descend stairs with trays, etc. while on shift.

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent We are seeking an experienced Senior Accounting Manager to oversee the day-to-day accounting operations and Assist Senior Asst. Director of Finance to ensure compliance with financial regulations. This role will be responsible for managing accounts payable, maintaining accurate financial records, and supporting financial reporting and audits. The ideal candidate will have strong leadership skills, in-depth knowledge of GAAP, and experience in financial planning and analysis. Organizational Structure REPORTS TO: Assistant Director of Finance General Duties and Responsibilities * Daily accounting operations, including general ledger, accounts payable support accounts receivable and payroll as needed * Daily Bank reconciliation and sales and use tax reconciliation * Maintain accurate accounts payable, prepayments schedule and accruals accounting records. * Review purchase orders, invoices, Associate expense reports, check request and travel agency commission to ensure they are approved by appropriate outlet managers and they are in compliance with the hotel policy and contractual requirement. * Process invoices for payment and conduct weekly check run. * Responds to vendor and Associates inquiries regarding invoices, expenses, and check request and any discrepancy. * Reconcile vendors statement and AP Aging. * Familiar with the hotel expense general ledger code and ensure expenses are coded correctly in the general ledger account. * Maintain vendor files that requires ACH/WIRE payment and submit them for approval before setting up any ACH/WIRE. * Upload ACH/Wire transactions to the bank system (SUN Infor). * Conduct weekly/biweekly check run. * Prepare daily cash flow forecast, keep track of daily food cost and send reports to Food & Beverage Management. * Reconcile monthly prepayment GL and ensure balance sheet reflects a fair reflection of the assets and liabilities. * Work closely with the Senior Assistant Director of Finance, proving necessary support regarding month end. * Assist in the month end process, manage account payable accrual, post adjusting journal entries, allocate expenses to various departments and perform outstanding check reconciliation. * Review and upload credit card transactions to the back system (SUN Infor). * Maintain vendor W9 and prepare annual 1099s * Performs other related duties as assigned by management * Comply with attendance rules and be available to work on a regular basis. * Ensure timely and accurate month-end and year-end closings, reconciliations, and financial reporting Experience and Requirements * 2+ years of AP and Gener ledger experience, preferably hotel specific experience. * Must possess superior computer skills, with Excel and MS Office; those with on-property management systems experience will be favored. * Knowledgeable in hotel property management is a plus * Bachelor's Degree in Accounting/Finance is required. * Must have strong communication skills with fluency in English (verbal and written). * Must be a demonstrated team player with a commitment to delivering their best every day. * Must be able to work a flexible schedule to accommodate the business demands of a 24/7 operation. * Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. * Strong organizational skills with attention to detail.

Job Description The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent To deliver exceptional, professional, nurturing and relaxing services to spa guests while being a productive and active team member of the Spa. Organizational Structure REPORTS TO: Spa Director Rate of pay - 31% commission General Duties and Responsibilities Call in to confirm all appointments for which you are scheduled. Arrive at least 15 minutes prior to first appointment scheduled for the day. Be available within one hour during any shift you are scheduled for. Greet guest with a smile, maintain eye contact and use guest's surname. Ensure that the guest has a full understanding of the service and is comfortable prior to beginning treatment. Do not diagnosis physical ailments or give advice in regards to medical concerns. Provide quality, safe, consistent and ethical massage to all guests. During the service, check with the guest regularly to assure guest's comfort and pressure of massage. Check with guest on room temperature, amount of light, music and any other aspects of the guest's experience that can be adjusted for their comfort. Interact with guests and fellow team members in a friendly and service oriented manner. Offer each guest water at the end of their service. Clean work areas when finished with treatment, keeping it clean and prepared for the next guest and staff member. Treatment rooms are always left in a clean presentable fashion. Complete assigned side work - this includes but is not limited to: separating linens, wiping down counters, cabinets, doors and oil bottles, refilling oil bottles, cleaning the hot cabbies, clean items used for treatments, etc. Adjust table height for correct ergonomic working standards. Participates in all required training, attends all monthly/quarterly staff meetings. Check in with Spa Concierge/Front Desk Attendant when arriving and leaving the Spa. At a minimum, abide by all National Board of Massage Certification regulations and guidelines. Some locations may have higher standards which massage therapists are required to comply with. Some locations may require each massage therapist to perform at least (2) guest contact services per month and participate in marketing of the spa; offering chair massage and attending events. Experience and Requirements Must have the ability to communicate in English. Maintain a professional appearance and manner at all times. Can communicate well with guests. Identifies and resolves problems in a timely manner. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to establish and maintain effective working relationships with associates, customers and patrons. Local and/or State Certification or License is required. Minimum 200 hours massage education and 3 years professional experience preferred.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Reservation Coordinator is responsible for managing and maintaining accurate hotel reservations to ensure a smooth guest experience from booking to arrival. This position plays a vital role in supporting the Front Desk, Revenue, and Operations teams through accuracy, communication, and a strong understanding of hotel systems and policies. This position is responsible for performing administrative duties for the Complex Director of Revenue Management and Area Revenue Manager. Responsibilities General Responsibilities Include, but are not limited to: * Process and handle all reservations including individual, airline, VIP, and employee bookings with accuracy and professionalism. * Respond promptly to reservation inquiries received via phone, email, and online channels, providing friendly, efficient, and accurate service. * Enter all reservations accurately into the PMS, ensuring correct rate codes, payment methods, and market segments are applied. * Send confirmation letters promptly upon request and ensure all special requests are properly documented. * Review and monitor daily arrivals to verify payment methods, routing instructions, special requests, and VIP designations, ensuring all information is complete and accurate before guest arrival. * Complete the daily reservations checklist, confirming all new, modified, and cancelled reservations are correctly updated in the system. * Ensure all routing instructions and billing details (room, tax, incidentals, third-party payments, etc.) are properly attached to reservations and communicate any discrepancies to Accounting or Front Desk. * Process and verify non-refundable reservations, charging deposits or prepayments per policy and documenting payment details. * Follow up on cancellations and no-shows, applying appropriate fees or refunds and updating records accurately. * Conduct routine audits of future reservations to identify and correct missing details, duplicate bookings, or incorrect rates. * Understand and apply the hotel's selling strategies, rate structures, and revenue management principles to maximize occupancy and revenue opportunities. * Coordinate closely with the Front Desk to ensure smooth guest arrivals, accurate billing, and proper handling of special requests or last-minute changes. * Respond to inquiries from the shared reservations email inbox in a timely and professional manner. * Enter transient reservations from wholesale and flash sale partners (e.g., Luxury Escapes, Gilt, Groupon) accurately and in accordance with partner agreements. * Prepare and distribute daily and weekly reports related to arrivals, occupancy, and reservation updates as requested. * Attend departmental meetings and collaborate with Revenue, Operations, and Front Desk teams as required. * Assist in training new team members on reservation procedures and systems. * Perform other reasonable duties as assigned by supervisors or managers. * Provide support to the Sales Coordinator or Events team with group reservations or related administrative tasks. * Build, monitor, and maintain group blocks including inventory, suite allocations, pickup, and cutoff dates. * Review and approve turnover files for new or amended group blocks and create booking links when required. * Review and process rooming lists for group bookings, ensuring accuracy in guest details, billing, and room assignments. * Identify, block, and process staff and VIP reservations for group and transient accounts. * Respond to group or event-related inquiries from internal and external guests when required. Qualifications Experience and Requirements: * Minimum 2 years of experience as Reservation Agent / Coordinator at a reputed hotel/luxury brand preferred. * Must possess strong computer proficiency to include MS Office, Word, Excel, PowerPoint, Opera, SynXis, etc. * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Requires good communication skills, both verbal and written. * Ability to be persuasive with telephone sales skills. * Understand hotel's selling strategies for guestrooms, spa and restaurants. * General knowledge of city and its attractions. * Must be available to work flexible work schedule to include, evenings, weekends and Holidays. * Talking and hearing occur continuously in the process of communicating with guests and team members.

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The Chef de Cuisine will be responsible for the overall successful culinary operation of The Watergate Hotel's all day dining and specialty restaurants. Organizational Structure The Chef de Cuisine will report to the Executive Chef; s/he will direct and supervise assigned sous chefs and culinary line staff. General Duties and Responsibilities * Assist the Executive Chef in the set-up of the restaurant concept; assist with writing of pre-opening SOP's. * Actively participate in the talent selection for the culinary team during pre-opening and beyond. * Under the direction of the Executive Chef, create and assist in the menu creation for the all-day dining and specialty restaurants. * Control and be accountable for achieving both food & labor costs; manage expenses prudently. * Coordinate schedule for sous chefs; oversee and advise on line staff scheduling as needed; assist with and monitor payroll on a daily basis. * New trend research; assist in developing strategies for success (financial and otherwise) in collaboration with the Executive Chef to cultivate new menu items and procure ingredients that will keep the restaurant on the cutting edge of current trends in food. * Monitor all kitchen maintenance; ensure proper maintenance schedules are adhered to; report and liaison with engineering team to pro-actively identify and address issues with equipment. * Responsible for the daily communication of hotel information to sous chef and line staff; work closely with Restaurant General Manager to ensure flow of communication is open and all staff are properly informed on menu selections, ingredients and preparation techniques. * Responsible for the associate relations within his/her department including coaching, counseling, discipline; provides team with on-going feedback to ensure standards are exceeded time and again. * Manage inventories; liaison with purchasing to ensure proper pars and stock levels are maintained. * Manage workplace safety initiatives. * Provide ongoing training to culinary team; ensure all training initiatives are adhered to with timeliness and in accordance with company policies. * Work with the Restaurant General Manager to ensure a spirit of collaboration is evident in all matters with staff. * Manage outside vendor relationships to ensure quality and continuous availability of product is in place. Requirements: Successful candidates will possess the following experience and qualifications: * 5+ years sous chef experience in a luxury hotel and/or fine dining establishment are required. Those with direct related Chef de Cuisine experience will be favored. * Culinary degree is required; in lieu of a Culinary Degree, a combination of education and related experience will be taken into consideration. * Must be familiar with and have direct experience in menu development. * Prior experience in managing labor, payroll, and inventories all required. * Prior experience sourcing products and managing vendor relationships required. * Must be physically able to meet the demands of the job such as: stand/walk for extended periods while on shift; must be able to lift/carry/push/pull 35+ lbs.; must be able to easily work in varied conditions of heat and cold from time to time. * Must be able to work a very flexible schedule to include early mornings, late nights, weekends and holidays. * Must be fluent in English with excellent communication skills. * Computer proficiency is required (prior experience with MICROS, Time Saver, MS Office are all required). * Prior experience managing and leading a diverse team of culinary professionals is required. * Pre-opening experience is preferred. * Bi-lingual abilities preferred (in particular, fluency in Spanish is a plus). *

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The Executive Director of Food & Beverage & Culinary is responsible for the successful operation and administration of all food and beverage related departments to include: all restaurants, bar/lounges, room service outlets, kitchen and banquets. General Duties and Responsibilities * Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. * Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. * Develops, reviews and manages the financial reports and statements to determine how Food and Beverage is performing against budget. * Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. * Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. * Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. * Focuses on maintaining profit margins without compromising guest or employee satisfaction. * Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. * Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). Experience and Requirements * 5+ years direct related experience as a Food & Beverage Director in a luxury hotel setting is required. (Those with 8+ years of experience in progressively responsible F&B management roles will be considered). * Must have sound and detailed knowledge of all F&B outlet operations (Banquets, Fine Dining Restaurant, All Day Dining, Lounge, Culinary, Stewarding, etc.). * Bachelor's Degree in related field is required. * Must possess stellar knowledge and direct experience with Food & Beverage financials; inventories; P&L statements; payroll management; CAPEX planning. * Must possess superior food knowledge; prior experience with menu creation and planning, costing, and development of banquet menus are all required. * Prior experience with beverage program development including wine, liquor, beer selections; must have experience in creating specialty beverage menus. * Must have prior experience in development of training plans (preferably in an opening setting with mass training experience preferred); must be able to write and continuously review all F&B departmental SOP's and P&P's. * Prior experience leading a team of leaders is required; must be able to select and develop talent in order to produce and retain a results-driven, quality focused team of F&B leaders. * Prior experience on an Executive Committee is required. * HAACP & ServSafe certifications required. Must be able to obtain all applicable D.C. food and beverage handler's certifications. * Must be fluent in English with excellent communication and presentation skills. * Those with multi-lingual abilities will be preferred. * Must possess superior computer proficiency to include various property management systems, MICROS, Open Table, MS Office, HotSOS, etc. * Must be able to work a flexible schedule that will include early mornings, late nights, weekends and holidays. * Must be physically able to meet the demands of the position including: standing/walking for extended periods of time while working; lift/carry/push/pull (+/-) 25 lbs.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence. Responsibilities * Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained. * In the absence of the Housekeeping Manager or, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards. * Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked. * Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time. * Maintain key control. * Perform supply inventory. * Conduct daily line- up meetings in the absense of Housekeeping Manager. * Handle items for "Lost and Found" according to the standards. * Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings. * Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants, and Public Area Attendants carry a work assignment. * Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift. * Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards. * Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed. * Assist with training of Housekeeping staff. * May be required to clean rooms as business needs dictate. * Ensure completion of cleaning projects on a biannual basis. * Ensure overall guest satisfaction. Qualifications * High School diploma or equivalent required. College course work in related field helpful. * At least two to three years of progressive experience in a hotel or related field preferred. * Previous supervisory responsibility preferred. * Possess a positive attitude * Must be service oriented * Must be a team player and able to work with minimal supervision * Ability to provide clear direction, instruction and guidance to subordinates * Must be familiar with using computers and sending emails * Must be proficient in MS Word, MS Excel, and Outlook * The ability to exercise the personal discipline and extra diligence to assure that projects are completed on timely basis. * Ability to stand during entire shift. * Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks * Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis * Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity * Maintain a flexible schedule to meet the needs of the hotel. Willing and able to work that may include, evenings, nights, weekends, and holiday. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Perform other duties as requested by management.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities * Greet and welcome all guests approaching the Front Desk in accordance with Viceroy Hotel standards. * Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. * Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. * Review Front Office log and Trace File daily. * Answer inquires from guests regarding restaurants, transportation, entertainment, etc. * Follow all cash handling and credit policies. * Be aware of all rates, packages and special promotions. * Be familiar with all in-house groups. * Be aware of closed out and restricted dates. * Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. * Be familiar with hospitality terminology. * Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way radio etiquette at all times when communicating with other employees. * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. * Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. * Be able to complete a bucket check, room rate verification report, and housekeeping report. * Balance and prepare individual paperwork for closing of shift according to hotel standards. * Maintain and market promotions and guest programs, upsells. * Maintain a clean work area. * Assist guests with safe deposit boxes. Qualifications * College course work in related field helpful. * Experience in a hotel or a related field preferred. * High School diploma or equivalent required. * Computer experience required. * Customer Services experience preferred. * Flexible and long hours sometimes required, must have open availability. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Viceroy Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform. * Comply with Viceroy Hotel Group Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management. Pay Range: $20-25/hr.

Press space or enter keys to toggle section visibility Rosewood Washington, D.C. is seeking a dedicated and detail-oriented Assistant Director of Finance to join our team! Nestled in the heart of historic Georgetown, our property blends timeless elegance with modern luxury, and our passionate team is committed to delivering intuitive, heartfelt service that reflects the spirit of Relationship Hospitality. Overview: The Assistant Director of Finance is responsible for directly managing the Accounting Department's daily activities. This role is instrumental in ensuring the accurate processing of financial transactions, optimizing cash flow, and maintaining positive relationships with guests and vendors. The Assistant Director of Finance is a key contributor to the financial stability of the hotel and will work with cross-functional teams to streamline processes, provide guidance and improve overall financial performance. You will assist with preparing an accurate financial statement each month and helping with balance sheet reconciliations. Responsibilities: * Maintain complete knowledge of and comply with all Rosewood departmental policies, service procedures and hotel standards. * Ensure that standards are maintained at a superior level on a daily basis. * Coordinate the month-end closing process. * Prepare journal entries in accordance with required procedures. * Prepare balance sheet reconciliations on a monthly basis; provide backup for each account. * Clear reconciling items promptly. * Hire, coach, counsel and motivate Accounting Staff. * Ensure general ledger accounts adhere to Uniform Chart of Accounts and company policy. * Count General Cashier Safe no less than once a month; report results to DFBP. * Prepare 8029 filing by February 28th of each year. * Ensure 1099's are filed by January 31st. * Ensure W2's are filed by January 31st. * Ensure quarterly tip education is performed. * Maintain and update contract file. * Ensure all taxes are filed and prepared accurately each month. (I.e., sales, occupancy, etc.) * Prepare and participate with annual public accounting firm audit of books and records, owner audits and corporate office audits. * Prepare annual performance reviews of staff. * Cover responsibilities of DFBP in their absence. * Participate in required meetings. * Process payroll on a bi-weekly basis and handle all payroll reporting and journal entries * Maintain accounts receivable by billing clients and guests, attending credit and BEO Meetings, and preparing related month-end journals. * Directly handle all/any taxing authority audits, defending any inaccuracies presented in an audit. * Perform any special projects required by DFBP. * Perform self-audits within finance department. * Maintain end of month work papers in organized and easily accessible files. * Maintain a tax calendar noting due dates each year * Balance intercompany accounts. * Assist in the preparation of budgets; help to maintain compliance to budget guidelines. * Maintain/update the check book. * Assist with Financial trainings on SOP and Birchstreet PO system. * Must be able to be flexible with working hours * All other duties as required. * The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates. Qualifications: * Experience: Minimum two years' experience in hotel accounting preferred. * Education: Bachelor's degree in accounting or finance preferred. * General Skills:Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. * Technical Skills: Ability to input and access information into all hotel systems; ability to maintain concentration and think clearly; ability to prioritize, organize and follow-up; ability to promote positive relations with staff; ability to maintain confidentiality of Accounting information; ability to perform job functions with minimal supervision; ability to remain stationary at assigned post for extended periods of time; ability to focus on details and resolve numerical problems; ability to work cohesively with other departments and co-workers as part of a team; ability to perform multiple tasks at one time. * Language: Required to speak, read and write English, with fluency in other languages preferred. * Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. * Licenses & Certifications: None required. Salary: $90,000 - $95,000 At Rosewood Washington DC, we offer Competitive Benefits: * Medical, Dental, Vision Benefits from United Healthcare * Competitive Pay Rates * 401k Plan and after 1 year up to 3% Match * Paid Time Off (Vacation, Holidays, Sick and more) * Complimentary Room Nights- up to 12 per year * Restaurant Discount- 50% off F&B * Complimentary Meal during your shift * Life Insurance and AD&D * Complimentary Short-Term Disability * Long-Term Disability * Pre-tax commuter benefits * Flexible schedules * Tuition Reimbursement up to $500 per year after 1 year of service * A clear career pathway - career advancement opportunities About Us Press space or enter keys to toggle section visibility Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 57 rooms, including 12 suites and 8 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Bartender is responsible for the complete set up of the bar area and the mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory. Responsibilities * Maintain a warm and friendly demeanor at all times. * Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees. * Set up the bar according to hotel standards and ensure that guests are served promptly and efficiently. * Prepare beverages and cocktails according to the hotel's mixing and presentation standards. * Serve guests with all beverage requirements in a friendly, courteous and professional manner. * Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel's standards. * Follow all state liquor laws. * Know hotel services and facilities. * Abide by all hotel policies and safety rules. * Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests. * Respond to guests' problems, complaints and accidents. * Be familiar with all fire exit locations and fire extinguisher locations and know how to operate. * Ensure that the bar and service areas are kept clean and tidy during service. * Ensure overall guest satisfaction. Qualifications * High School diploma or equivalent and/or experience in hotel or a related field preferred. * Flexible and long hours sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Viceroy Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Viceroy Hotel Group and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.

Press space or enter keys to toggle section visibility Competitive Benefits: Free Parking (if available) Medical, Dental, Vision Benefits from United Healthcare Competitive Pay Rates 401k Plan and after 1 year up to 3% Match Paid Time Off (Vacation, Holidays, Sick and more) Complimentary Room Nights- up to 12 per year Restaurant Discount- 50% off F&B Complimentary Meal during your shift Life Insurance and AD&D Complimentary Short-Term Disability Long-Term Disability Pre-tax commuter benefits Flexible schedules Tuition Reimbursement up to $500 per year after 1 year of service A clear career pathway - career advancement opportunities Relationship Hospitality. It's in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It's a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do. Here, we answer The Calling. Engineering Manager Overview: Participate in the preventive maintenance program of all-building equipment and rooms. Support, train, and inspect the performance of Engineering staff ensuring that all procedures are completed to the hotel's standards. Work closely with the Director of Engineering in scheduling work and setting priorities. Also make decisions in the absence of Director of Engineering and act as the backup for calls when there are emergencies. Responsibilities: * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Ensure that standards are maintained at a superior level on a daily basis. * Maintain complete knowledge of correct maintenance and use of equipment; Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Inspect supply levels, cleanliness and organization of storage areas * Conduct weekly inventory on equipment and supplies; prepare requisitions for reordering of shortages. * Discuss with the Director of Engineering ways to implement methods and techniques, which are cost effective to improve efficiency. * Pre-plan and order materials for special projects; coordinate scheduling with department heads on projects and maintenance work. * Conduct building rounds and take gauge readings; check for potential fire hazards, burnt out lights, and faulty equipment. * Check Engineering Logbook and Night Report for information regarding problems; document pertinent information in logbook. * Collect, prioritize and coordinate completion of such work orders received from hotel departments; ensure scheduled completion of the following: Replace light switches Reset circuit breakers Replace wall plug receptacles Replace light bulbs Replace small motors Assist with fixing sinks, toilets, garbage disposals and drain lines Repair or replace valves, Replace washer, gaskets, vacuum breakers, toilet seals * Assist with Preventive Maintenance program to include: HVAC PM Program Public Areas Walk Through Check List Assignments * Monitor and maintain all laundry equipment. * Monitor and maintain all kitchen equipment. * Maintain guestrooms using rooms preventive maintenance program punch list. * Change air conditioning filters per the pm program * Check HVAC equipment; change filters, belts, bearings and lubricate as necessary; also check for unusual noise or vibration, adjusting as necessary. * Change or repair locks as needed. * Respond promptly to any requests made for problems, assistance, or emergency work orders. * Maintain knowledge of hotel safety procedures and ensure application of such. * Respond as part of initial response team to any early warning or major fire alarm. * Prepare and distribute work assignments for staff and review priorities. * Communicate additions or changes to the assignments as they arise throughout the shift; identify situations, which compromise the department's standards and delegate these tasks. * Assist staff with their job functions where needed to ensure optimum standards and efficient operation. * Conduct training of staff as assigned. * Monitor and handle guest complaints ensuring guest satisfaction. * Ensure all staff assignments are completed before associates sign out. * Complete all paperwork and closing duties before leaving; review status of assignments and any follow-up action with manager and/or on-coming supervisor. * All other duties as required. Qualifications: * Experience: Minimum three to five years' experience in building maintenance, electrical work, plumbing and refrigeration for a luxury or ultra-luxury hotel/resort. * Education: Education: High school diploma or equivalent education preferred. * General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. * Technical Skills: Basic working knowledge of building maintenance, electrical, plumbing and refrigeration equipment; working knowledge of plumbing practices, electrical practices, national/local fire standards, local mechanical construction practices, water treatment program, blue prints and plumbing and wiring schematics, power and hand tools, meters, etc. as it relates to the technical trades; ability to enforce hotel's standards, policies and procedures with assigned staff, prioritize and organize work assignments, delegate work, direct performance of assigned staff and follow up with corrections where needed, instruct/direct staff in the operation, maintenance and repair of equipment, motivate assigned staff and maintain a cohesive team; participate in staff training and provide feedback and input to training program, be a clear thinker in pressure situations and exercise good judgment, focus attention on details, maintain confidentiality of hotel guests and pertinent hotel information, work with minimal supervision, troubleshoot and use alternatives in emergency situations, understand guest inquiries, provide responses and interact positively, work in close proximity to high-pressure steam and hot water. * Language: Required to speak, read and write English, with fluency in other languages preferred. * Physical Requirements: Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. * Licenses & Certifications: None required. * Salary: $70-75K About Us Press space or enter keys to toggle section visibility Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 57 rooms, including 12 suites and 8 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Area Director of Finance is responsible for providing consistent leadership in the financial area of the hotels assigned to them by focusing on the profitability of the business; maintaining accurate and timely financial reporting; ensuring acceptable levels on internal control; ensuring compliance with all federal, state, and local regulations and Viceroy's Standard Operating Procedures; and safeguarding owners/investors assets. Responsibilities * Effectively manage and communicate cash flow related issues. This includes the accurate and timely preparation of monthly financial statements for the property: cash flow statements, management of receivables, payables, cash balances, control mechanisms and timely deposits of all funds. * Monitor hotel revenues and expenses and ensure the accurate recording in accordance with Highgate Hotels established guidelines. Monitors and controls Hotel's cash flow and operating forecast. * Creates annual budgets and monthly variance analysis. Investigates and critiques variances to budget or to prior year and offer practical improvement methodologies to management. * Ensure hotels' compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes. Provide assistance to management in enforcing compliance on all these items. * Analyze financial data and operations in order to assist and advise management in maintaining the hotels' financial objectives. * Complies with Standard Accounting policies and procedures and internal controls for finance and accounting operations * Timely reviews and approval of all balance sheet accounts, including monthly bank reconciliation and general ledger account reconciliations. * Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, inventories, hotel assets, master keys, payroll, and employee records. * Successful completion of all internal and external financial audits, including coordination of work with CPA firms and delivering information requested by auditors on a timely basis. * Hire, train, supervise and develop staff, including coaching, counseling and discipline. * Maintain compliance with Highgate Hotels' standards and regulations to ensure safe and efficient operation of the hotel. * Directs or prepares all financial reports in accordance with Highgate Hotels' requirements, meeting various due dates and deadlines, i.e: * Weekly: A/R & A/P Aging, Flash Reports, Payroll Reports, Revenue Updates * Monthly: Financial Statements, Forecasting Key Statistics Report, Cash Flow * Annual: Budgets, 5-Year Plans, 5-Year Capital Plans * Timely interacts with Executive Committee members to assure that property operations are on track and under control at all times. * Monitor hotels' compliance in meeting required report deadlines and due dates and react accordingly. * Monitor the accurate production of the hotel daily operating report. * Executes other special projects and responsibilities as assigned. Qualifications * At least 5 or more years of Hospitality Finance/Accounting experience. * Prior Controller or Director of Finance experience, preferably at a premium-branded Hotel. * Expereince overseeing mutiple hotels at one time. * Excellent verbal and written communication skills. * Bachelor's degree required preferably in Finance or Accounting. * Must supervise 2 or more employees * Must be proficient in Windows, Company approved spreadsheets and word processing and in the operation of all hotel-specific systems.

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent To deliver exceptional, professional, nurturing and relaxing services to spa guests while being a productive and active team member of the Spa. Organizational Structure REPORTS TO: Spa Director Rate of pay - 31% commission General Duties and Responsibilities * Call in to confirm all appointments for which you are scheduled. Arrive at least 15 minutes prior to first appointment scheduled for the day. Be available within one hour during any shift you are scheduled for. * Greet guest with a smile, maintain eye contact and use guest's surname. * Ensure that the guest has a full understanding of the service and is comfortable prior to beginning treatment. Do not diagnosis physical ailments or give advice in regards to medical concerns. * Provide quality, safe, consistent and ethical massage to all guests. During the service, check with the guest regularly to assure guest's comfort and pressure of massage. Check with guest on room temperature, amount of light, music and any other aspects of the guest's experience that can be adjusted for their comfort. * Interact with guests and fellow team members in a friendly and service oriented manner. Offer each guest water at the end of their service. * Clean work areas when finished with treatment, keeping it clean and prepared for the next guest and staff member. Treatment rooms are always left in a clean presentable fashion. Complete assigned side work - this includes but is not limited to: separating linens, wiping down counters, cabinets, doors and oil bottles, refilling oil bottles, cleaning the hot cabbies, clean items used for treatments, etc. * Adjust table height for correct ergonomic working standards. * Participates in all required training, attends all monthly/quarterly staff meetings. * Check in with Spa Concierge/Front Desk Attendant when arriving and leaving the Spa. * At a minimum, abide by all National Board of Massage Certification regulations and guidelines. Some locations may have higher standards which massage therapists are required to comply with. * Some locations may require each massage therapist to perform at least (2) guest contact services per month and participate in marketing of the spa; offering chair massage and attending events. Experience and Requirements Must have the ability to communicate in English. Maintain a professional appearance and manner at all times. Can communicate well with guests. Identifies and resolves problems in a timely manner. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to establish and maintain effective working relationships with associates, customers and patrons. Local and/or State Certification or License is required. Minimum 200 hours massage education and 3 years professional experience preferred.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Responsibilities * Thoroughly clean guestrooms according to standards. * Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. * Remove all trash and dirty linen from guestrooms and hallways. * Keep all hallways, public areas and closets clean, neat and vacuumed * Restock housekeeping cleaning cart for next day's use. * Replenish chemical bottles. * Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. * Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. * Handle items for "Lost and Found" according to the standards. * Ensure overall guest satisfaction. Qualifications * High School diploma or equivalent and/or experience in a hotel or a related field preferred. * Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks * Ability to stand during entire shift. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Able to accommodate a flexible schedule that may include weekends and/or holidays.

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. The Watergate Hotel is currently seeking talented Server to join our dynamic Food & Beverage operation! Requirements: Successful candidates will possess the following skills and expertise: * 2+ years of direct server experience in a fine dining or upscale restaurant or hotel setting. Those with luxury hotel server experience will be preferred. * Must possess superior food knowledge including varied ingredients, preparation techniques and cuisine styles; must have prior experience in pairing food with wine, spirits, beer, etc. * Must be able to work a flexible schedule that will include early mornings, late nights, weekends and holidays. * Must be a superior communicator with fluency in English required; those with bi-lingual abilities will be preferred. •Current TIPS certification is required; if your certification is not current, you must be able to successfully obtain certification within the first 30 days of employment. * A High School Diploma is required; college degree preferred. * Must have prior experience with up-selling and be able to inform guests of dining options resulting in a memorable dining experience for all Watergate guests. * Must be physically able to meet the demands of the position such as carrying/lifting heavy trays during service; walk/stand for extended periods of time while on shift; must be able to climb/descend stairs with trays, etc. while on shift.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story. Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities * Greet and welcome all guests approaching the Front Desk in accordance with Viceroy Hotel standards. * Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. * Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. * Review Front Office log and Trace File daily. * Answer inquires from guests regarding restaurants, transportation, entertainment, etc. * Follow all cash handling and credit policies. * Be aware of all rates, packages and special promotions. * Be familiar with all in-house groups. * Be aware of closed out and restricted dates. * Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. * Be familiar with hospitality terminology. * Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way radio etiquette at all times when communicating with other employees. * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. * Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. * Be able to complete a bucket check, room rate verification report, and housekeeping report. * Balance and prepare individual paperwork for closing of shift according to hotel standards. * Maintain and market promotions and guest programs, upsells. * Maintain a clean work area. * Assist guests with safe deposit boxes. Qualifications * College course work in related field helpful. * Experience in a hotel or a related field preferred. * High School diploma or equivalent required. * Computer experience required. * Customer Services experience preferred. * Flexible and long hours sometimes required, must have open availability. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Viceroy Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform. * Comply with Viceroy Hotel Group Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. The Watergate Hotel is currently seeking talented and experienced bartenders to join the team! Successful candidates will possess the following skills and expertise: 2+ years direct bartending experience in an upscale, luxury or high volume bar/restaurant. Must be able to demonstrate superior bartending skills and have deep and seasoned knowledge of craft cocktails, liquors, beers, wines, whiskeys, etc. MUST have extensive knowledge of Whiskey Must be able to present one's self with an uplifting and polished demeanor at all times. A flexible schedule is required; must be able to work late nights, weekends and holidays. Prior successful up-selling expertise that will enhance our guests' beverage experience. Bartending coursework or certification is strongly preferred. High school diploma is required (must be 21+ years of age). Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred. Experience and Requirements Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. Ability to remember, recite and promote the variety of menu items. Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. Ability to stand and work in confined spaces for long periods of time. Ability to establish and maintain effective working relationships with associates, customers and patrons. Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position. PM shifts

Press space or enter keys to toggle section visibility Competitive Benefits: Medical, Dental, Vision Benefits Competitive Salary Incentive potential is targeted up to 10% of eligible earnings with a maximum of 15%. Cellphone Stipend to assist with cost 401k Plan and after 1 year up to 3% Match Paid Time Off (Vacation, Holidays, Sick and more) Complimentary Room Nights- up to 12 nights per year Restaurant Discount- 50% off F&B Complimentary Meal during your shift Life Insurance and AD&D Complimentary Short-Term Disability and Long-Term Disability Pre-tax commuter benefits Flexible schedules Tuition Reimbursement up to $500 per year A clear career pathway - career advancement opportunities Relationship Hospitality. It's in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It's a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do. Here, we answer The Calling. Rosewood Washington DC is currently recruiting for an Assistant Food and Beverage Director to assist in leading all aspects of the Food & Beverage Division to the highest professional standards in collaboration with our Wolfgang Puck partnership. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply. The Assistant Food & Beverage Director supports the operation of Cut Restaurant and Bar, Cut Above, Catering and Events, In Room Dining, and all other events involving food and beverage services. This role functions as the strategic, hands-on operations leader of the Food and Beverage division, reporting to and supporting the Restaurant and Bar Director with implementing Food and Beverage goals, strategies and activations. As the Assistant Food & Beverage Director, you will help deliver our fine dining experience to meet and exceed the expectations of our guests. You will be part of our associates' journeys, development, and engagement. We also want you to excel at building solid working relationships with our owners, Rosewood Hotel Group, and the Wolfgang Puck Fine Dining Group. Summary of Required Skills * Genuine passion for the hospitality industry and entrepreneurial spirit. * Manage team of food and beverage professionals ensuring brand standards and required sequence of service components are executed with precision. Ensure hotel policies are administered fairly and consistently, coaching procedures and recognition are completed according to Rosewood guidelines. * Work with teams to put sustainable work processes and systems in place that support the execution of the strategy. * Collaborate with Corporate Rosewood Food and Beverage team and Wolfgang Puck partners * Build relationships with our Culinary team to assist with guest feedback and sales, work together to elevate the amenity program, review daily features and unavailable items. Find ways to improve promotions, marketing, restaurant entertainment and local partnerships in the community. * Understand and assist in positive Food and Beverage financial results, profitability and meeting / exceeding Food and Beverage goals. * Assist the Restaurant and Bar Director with analysis of P&L's, sales projections, forecasting, budgeting, marketing promotions and revenue control. * Ensure regular, on-going communication (e.g., pre-shift briefings, staff meetings) is occurring with Management team and associates. Continually communicates a clear and consistent message regarding departmental goals to produce desired results and model desired service behaviors in all interactions with guests and associates. * Responsible for establishing and maintaining department standards in order to achieve departmental goals for Forbes and Leading Quality Assurance inspections. * Assist in associates' continued development and growth potential. Manage work performance; coach team by providing specific feedback for improve performance. Conducts 90 day, quarterly and annual performance appraisal, as well as regularly scheduled one-on-one meetings with direct reports according to Rosewood guidelines. * Actively solicits internal guest feedback, utilizes an open door policy and reviews internal guest satisfaction results to identify and address internal guest problems or concerns. Ensures internal guests are treated fairly and equitably, brings issues to the attention of Human Resources as necessary. Encourages participation in annual internal guest opinion survey. Support Restaurant and Bar Director with holding managers accountable for developing action plans associated with survey results and ensures that necessary changes are implemented. * Develops and updates policies and procedures, as related to the departmental service standards in our venues, while ensuring compliance to the same for consistency across the group. * Assist with payroll, labor, expense and financial statements to determine departmental operations performance against budget. Works with team to determine areas of concern and establish ways to improve the department's financial performance. Leads cost containment efforts within operations with support from Finance and the Restaurant and Bar Director. The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates. Qualifications * Experience: Minimum five years' experience in a similar capacity in Food and Beverage, culinary, event management, or related professional area for a luxury or ultra-luxury property. * Education: 2- 4 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or other related major. * General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand our guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest/ associate information and pertinent hotel data. * Schedule: Ability to work flexible hours to include late nights, weekends and holidays. * Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas; reach up and down, push and pull, remain standing stationary for long periods of time throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. * Licenses & Certifications: Maintain current and valid ServSafe Manager certification, ABRA Certification, and TIPS training * Language: Required to speak, read and write English, with fluency in other languages preferred. * Knowledge of overall hotel operations, general business systems, and relevant hotel programs a plus-(OPERA, ADP, Squirrel, Birchstreet, Sales Force & Microsoft Office). Ability to access, input, analyze and retrieve information from our systems. * Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. * Excellent interpersonal relationship with a positive demeanor and ability to work cohesively as part of a team. * Ability to train, motivate, evaluate, mentor and direct associates and managers to achieve desired results. Continue to maintain excellent relations with associates, guests and vendors. * Ability to maintain hotel, associate and guest confidentiality at all times. * Ability to accept responsibility for actions of others. * Ability to converse calmly with irate guests, associates and colleagues in sometimes that involve intense emotional situations, and to proactively work to solve problems with a professional demeanor. * Ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data. * Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings Salary: 95,000 About Us Press space or enter keys to toggle section visibility Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 57 rooms, including 12 suites and 8 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.