Service Specialist jobs at Vidant Health

WE'RE LUMA HEALTH. Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. Customer Success Executive What YOU will do at Luma Health We are looking for a highly driven and empathetic Customer Success Executive to serve as a trusted advisor to our strategic customer base, comprising large health & hospital systems and Academic Medical Centers across the country. As a Customer Success Executive (CSE), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer's organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success. Key Responsibilities: Customer Relationship Management: Develop and nurture relationships with key stakeholders at healthcare organizations, including executive teams, clinical leaders, and operational managers. Serve as the primary point of contact for high-value clients, ensuring their needs are met and addressing concerns in a timely, professional manner. Onboarding & Adoption: Lead the team through the onboarding of new customers, working closely with internal teams to ensure seamless implementation and integration of our solutions into customer workflows. Drive product adoption and usage, working with clients to optimize their use of the platform and ensuring they achieve their desired outcomes. Strategic Planning & Account Growth: Work closely with clients to understand their business goals, challenges, and strategic priorities, tailoring solutions to meet their needs. Identify opportunities for upselling and cross-selling, positioning new products and features that align with customer objectives. Customer Success Strategy: Develop and implement customer success plans that align with customer goals and KPIs, ensuring measurable outcomes. Monitor customer health metrics (e.g., engagement, retention, satisfaction) and proactively address issues that may lead to churn or dissatisfaction. Conduct regular business reviews with customers to track progress, showcase value, and identify areas for improvement. Data-Driven Insights: Analyze customer data and feedback to derive actionable insights that help improve product offerings and customer success processes. Use data to drive customer outcomes, presenting reports and updates to both clients and internal stakeholders. Advocacy & Thought Leadership: Serve as an advocate for the customer within the company, ensuring their needs and feedback are communicated to relevant teams, such as Product and Engineering. Stay informed on industry trends, regulations, and technology developments in healthcare, positioning yourself as a trusted advisor to clients. Collaboration & Cross-Functional Support: Work closely with internal teams, including Sales, Product, and Support, to ensure customer needs are met and issues are resolved promptly. Provide training and education to both customers and internal stakeholders on the best practices for using our products and services. Who You Are 5+ years of relevant work experience in customer success or account management. SaaS experience preferred Excellent project management skills and ability to collaborate across multiple internal and external stakeholders Have exceptional written and verbal communication skills You have proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction Tech-savvy and possess strong analytical skills: i.e., can analyze source material and verify accuracy and completeness of details Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment Proven Success in growing annual account spend over time. Nice to have: Healthcare, EMR, EHR Consulting, or Product Management experience Process building experience Upsell experience We Take Care of You! Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include incentive plan + stock options + benefits (including medical, dental, and vision.) Base Pay Range: $100,000-$125,000 USD Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.

Schedule: Monday-Friday 8:30am-5pm and other shifts as needed Onsite training required, but once training is complete, position can work remotely. As a Client Engagement Specialist, you will provide excellent customer service on all transactions and are responsible for communicating with customers including patients, physicians, providers, and internal customers, and provide accurate and timely resolution to all inquiries and issues. Ensure callers receive exceptional customer service when responding to telephone, e-mail or written inquiries. Perform all duties under general supervision. Call volume often requires performing department functions at an increased pace while maintaining quality. The CES must be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. The CES needs to relate well to the customer, think and exercise sound judgment, and act responsibly in the customer s and the company s interest. ESSENTIAL FUNCTIONS: 1. After training period, show proficiency and have documented competency with various applications, websites and functions. 2. Provide first-level support on incoming calls from internal and external customers using appropriate iCARE guidelines and skills taught in identified Customer Service training module. 3. Work Directly with Client Engagement Leadership as needed for escalated calls regarding complaints, complex issues beyond agent s scope, etc. 4. Awareness of and participation in all Department metrics and goals designed to maximize quality and efficiencies to meet department goals and department Quality Indicators. 5. Read and understand all Department Policies and Procedures related to Client Engagement and to TriCore. 6. For promotion, eligibility must meet all current Department Metrics and accuracy standards for 10 of 12 months in a rolling calendar year. 7. Perform other assigned duties to meet the customer s requirements with direction of leadership. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. General Requirements: Experience in multi-tasking, strong attention to detail, dealing with sensitive information, and problem resolution while providing exceptional service. Be able to articulate with customers and have persuasion, negotiating and retention skills. Ability to be empathetic and exercise key listening skills. Work effectively in a team environment, contributing to the success of the call center and organization. Achieves personal metrics and goals set forth by the organization. Work on a schedule that is set in advance for all functions, lunches and breaks. Attends training as required and is expected to be punctual. Accurate and fast typing required. Flexibility is required and must be able to work a holiday rotation schedule, on call schedule and overtime when required. Be comfortable on a computer with dual screens and a headset and know your way around the Internet and basic computer applications. Will be learning laboratory terminology in Clinical and Anatomic Pathology. If you are presented a phone call and you get excited about the opportunity to wow customers, then we look forward to reviewing your application Minimum Qualifications: MINIMUM EDUCATION: High school diploma or equivalent. OTHER REQUIREMENTS: A grade of average on the alphanumeric typing test (4,000 5,999 keystrokes). PREFERENCES: Associate s degree in related field preferred. Completion of appropriate medical certificate training program. Knowledge of laboratory tests/medical terminology Proficient computer skills and ability to use multiple applications simultaneously. Selected CES candidates will be placed as a CES I, II, or III based on experience as detailed below: CLIENT ENGAGEMENT SPECIALIST I Meet one of the following: Six (6) months experience in a clinical laboratory or medical setting. Six (6) months customer service experience. Post high school education and/or experience may be substituted one for the other. CLIENT ENGAGEMENT SPECIALIST II Meet one of the following: One (1) year relevant experience at TriCore. Two (2) years relevant experience in a clinical laboratory or medical setting. Three (3) years customer service experience. Post high school education and/or experience may be substituted one for the other. CLIENT ENGAGEMENT SPECIALIST III Meet one of the following: Two (2) years relevant experience at TriCore Three (3) years relevant experience in a clinical laboratory or medical setting Four (4) years customer service experience or equivalent combination of education and experience TriCore is New Mexico s largest laboratory, employing more than 1,400 individuals who serve in a broad range of positions. We are dedicated to improving the quality of care for our communities, and also our employees. We foster a culture of integrity, are dedicated to excellence, and are looking for passionate individuals with a desire to have an impact in patient care, the core of our strategy. We offer excellent benefits including, medical, dental, vision and life insurances, 401(k) retirement plan with employer matching, PTO, and paid holidays, as well as opportunities for continuous learning, education assistance, wellness programs, career advancement, and the ability to share in our genuine commitment to the health of our communities. We offer a variety of shifts at multiple locations.

Schedule: Monday - Friday 0830-1700 with weekends, holidays, on-call, and other shifts as needed. Onsite training required, but once training is complete, position can work remotely. As a Client Engagement Specialist, you will provide excellent customer service on all transactions and are responsible for communicating with customers including patients, physicians, providers, and internal customers, and provide accurate and timely resolution to all inquiries and issues. Ensure callers receive exceptional customer service when responding to telephone, e-mail or written inquiries. Perform all duties under general supervision. Call volume often requires performing department functions at an increased pace while maintaining quality. The CES must be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. The CES needs to relate well to the customer, think and exercise sound judgment, and act responsibly in the customer s and the company s interest. ESSENTIAL FUNCTIONS: 1. After training period, show proficiency and have documented competency with various applications, websites and functions. 2. Provide first-level support on incoming calls from internal and external customers using appropriate iCARE guidelines and skills taught in identified Customer Service training module. 3. Work Directly with Client Engagement Leadership as needed for escalated calls regarding complaints, complex issues beyond agent s scope, etc. 4. Awareness of and participation in all Department metrics and goals designed to maximize quality and efficiencies to meet department goals and department Quality Indicators. 5. Read and understand all Department Policies and Procedures related to Client Engagement and to TriCore. 6. For promotion, eligibility must meet all current Department Metrics and accuracy standards for 10 of 12 months in a rolling calendar year. 7. Perform other assigned duties to meet the customer s requirements with direction of leadership. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. General Requirements: Experience in multi-tasking, strong attention to detail, dealing with sensitive information, and problem resolution while providing exceptional service. Be able to articulate with customers and have persuasion, negotiating and retention skills. Ability to be empathetic and exercise key listening skills. Work effectively in a team environment, contributing to the success of the call center and organization. Achieves personal metrics and goals set forth by the organization. Work on a schedule that is set in advance for all functions, lunches and breaks. Attends training as required and is expected to be punctual. Accurate and fast typing required. Flexibility is required and must be able to work a holiday rotation schedule, on call schedule and overtime when required. Be comfortable on a computer with dual screens and a headset and know your way around the Internet and basic computer applications. Will be learning laboratory terminology in Clinical and Anatomic Pathology. If you are presented a phone call and you get excited about the opportunity to wow customers, then we look forward to reviewing your application Minimum Qualifications: MINIMUM EDUCATION: High school diploma or equivalent. OTHER REQUIREMENTS: A grade of average on the alphanumeric typing test (4,000 5,999 keystrokes). PREFERENCES: Associate s degree in related field preferred. Completion of appropriate medical certificate training program. Knowledge of laboratory tests/medical terminology Proficient computer skills and ability to use multiple applications simultaneously. Selected CES candidates will be placed as a CES I, II, or III based on experience as detailed below: CLIENT ENGAGEMENT SPECIALIST I Meet one of the following: Six (6) months experience in a clinical laboratory or medical setting. Six (6) months customer service experience. Post high school education and/or experience may be substituted one for the other. CLIENT ENGAGEMENT SPECIALIST II Meet one of the following: One (1) year relevant experience at TriCore. Two (2) years relevant experience in a clinical laboratory or medical setting. Three (3) years customer service experience. Post high school education and/or experience may be substituted one for the other. CLIENT ENGAGEMENT SPECIALIST III Meet one of the following: Two (2) years relevant experience at TriCore Three (3) years relevant experience in a clinical laboratory or medical setting Four (4) years customer service experience or equivalent combination of education and experience TriCore is New Mexico s largest laboratory, employing more than 1,400 individuals who serve in a broad range of positions. We are dedicated to improving the quality of care for our communities, and also our employees. We foster a culture of integrity, are dedicated to excellence, and are looking for passionate individuals with a desire to have an impact in patient care, the core of our strategy. We offer excellent benefits including, medical, dental, vision and life insurances, 401(k) retirement plan with employer matching, PTO, and paid holidays, as well as opportunities for continuous learning, education assistance, wellness programs, career advancement, and the ability to share in our genuine commitment to the health of our communities. We offer a variety of shifts at multiple locations.

Under minimal supervision, this position is responsible for the Henry Ford Health System's (HFHS) transaction flow processes, including effective design of the insurance recovery and patient pay workflows, research and identification of root causes resulting in edits and denials, development of error prevention initiatives, and coordination with CBO staff, HFHS business units, and internal customers to drive performance improvement. EDUCATION/EXPERIENCE REQUIRED: * High school degree or equivalent. * Associate's degree or equivalent years of college education, preferred. * Two (2) years of experience within healthcare revenue cycle. * One (1) year of healthcare accounts receivable billing. One (1) year of experience with resolving insurance payer denials. * Experience with both technical (UB) and professional (1500) billing, preferred. * Experience with billing and follow up of variety of insurance payers, preferred. * Experience at a large, complex, integrated healthcare organization, preferred. * Experience with patient billing, patient accounting and other related applications, preferred. Experience with EPIC Patient Accounting System, preferred. * Ability to communicate effectively with colleagues, supervisors, and managers. * Strong organizational and time management skills required to effectively prioritize workflow to meet third party requirements. * Ability to work independently. * Ability to understand and lead change. * Knowledge of Medical terminology, preferred. Ability to analyze data and identify opportunities. Additional Information * Organization: Corporate Services * Department: CBO - Transaction Flow * Shift: Day Job * Union Code: Not Applicable

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On , which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. Service Solutions Executive Location Preference: Candidates should reside in or near the following states to be considered for this role: Montana, Idaho, Wyoming, Nebraska, North Dakota, South Dakota, Kansas, Oklahoma, Arkansas, Louisiana, Minnesota, Iowa, Wisconsin, Illinois and and Missouri. About PartsSource PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 U.S. hospitals and 15,000 clinical sites, we empower providers and service organizations to maximize clinical availability for patient care. Our platform digitizes and automates the procurement of parts, services, and training, creating a data-driven, reliable, and efficient digital supply chain for healthcare. Our team members thrive when they feel ownership, respect, and success. We value collaboration, innovation, and diverse perspectives-fueling our performance, growth, and impact. Together, we're committed to Ensuring Healthcare is Always On , for our customers, patients, and communities. About the Job Opportunity We are seeking a seasoned, mission-driven Service Solutions Executive to accelerate PartsSource's growth across our PRO multivendor service offerings. In this high-impact role, you will drive new business acquisition, expand market share, and cultivate strategic customer relationships. You will design enterprise service strategies, navigate complex sales cycles, and partner cross-functionally to deliver solutions that transform how health systems manage medical equipment service operations. This is a revenue-driving, relationship-centric role for a proven healthcare sales leader. What You'll Do Drive Value-Based Business Development Lead a comprehensive multivendor service sales strategy including opportunity creation, solution design, and financial negotiation. Build strong, trust-based relationships with stakeholders across Clinical Engineering/HTM, Supply Chain, Finance, and Executive Leadership. Conduct needs assessments to uncover medical equipment service challenges and tailor solutions to operational priorities. Deliver compelling presentations and demonstrations showcasing PartsSource's service value proposition. Educate customers on the full portfolio of PRO service offerings to deepen engagement and adoption. Collaborate Cross-Functionally to Deliver Customer Success Partner closely with PRO Parts and enterprise teams to align strategies that maximize customer value. Coordinate with Pricing, Marketing, Legal, and Finance to progress transactions through the deal desk, RFP responses, and contracting. Serve as the bridge between sales, technical resources, and service delivery for seamless implementation and execution. Translate customer requirements into actionable insights for internal teams. Drive Operational Rigor and Sales Excellence Manage territory planning, account prioritization, pipeline development, and opportunity progression using CRM tools. Maintain accurate forecasts, close plans, stakeholder maps, and sales reporting for your region. Prepare competitive proposals and solution recommendations rooted in customer needs and organizational value. Ensure consistent performance through disciplined adoption of PartsSource's sales process. What You'll Bring Your Background 10+ years of successful experience in healthcare service sales, consulting sales, strategic account management, or related field. Deep understanding of healthcare operations, clinical engineering/HTM, supply chain, financial stakeholders, and regulatory considerations. Demonstrated success in managing complex sales cycles and closing enterprise-level service contracts. Experience with multivendor service models or healthcare technology service solutions strongly preferred. Proven ability to manage large, strategic healthcare accounts and build long-term executive-level relationships. Bachelor's degree in Business, Healthcare Administration, or related field required; Master's preferred. Ability to travel 50% or more throughout the Northeast region. Who We Want to Meet Act Like an Owner: You demonstrate Accountability & Execution, consistently advancing complex deals and honoring commitments to customers and internal partners. Serve with Purpose: You bring strong Customer Centric instincts, shaping solutions that solve real operational challenges for healthcare providers. Adapt to Thrive: You show Managing Ambiguity, navigating shifting customer priorities and complex healthcare environments with confidence. Collaborate to Win: You exhibit Influence & Communication, engaging cross-functional teams and executive stakeholders with clarity and credibility. Challenge the Status Quo: You apply Curiosity & Problem Solving to uncover value opportunities, rethink traditional service models, and elevate customer outcomes. Benefits & Perks Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!) Career and professional development through training, coaching and new experiences. Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. Inclusive and diverse community of passionate professionals learning and growing together. Interested? We'd love to hear from you! Submit your resume and an optional cover letter explaining why you'd be a great fit. About PartsSource Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on. In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry. Read more about us here: · PartsSource Named to Newsweek's List of the Top 200 America's Most Loved Workplaces for 2024 · PartsSource Named Among the Top 50 Healthcare Technology Companies of 2025 · PartsSource Named Among the Top 25 Healthcare Software Companies of 2025 · PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025 · WSJ: Bain Capital Private Equity Scoops Up PartsSource EEO PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Legal authorization to work in the U.S. is required.

AllOne Health is in the business of care; and service is what matters most. As a leader in workplace behavioral health, we've proven that a company's success is directly linked to the health and well-being of their employees. By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP). We are currently seeking a Service Specialist - Training and Incident Response to work remotely. This is a full-time, non-exempt position working Monday-Friday 11:30 AM - 8:00 PM EST. POSITION SUMMARY: The Specialist role involves efficiently coordinating phone and email coverage, managing client organizational service requests, and documenting case management activities to ensure data accuracy. Key responsibilities include full-cycle case fulfillment, multitasking, and maintaining high professionalism. Additionally, the position involves supporting other organizational services, as needed, including investigating escalations, assisting in recruitment, maintaining provider relationships, soliciting feedback, and participating in after-hours support, including responding to Critical Incident Stress Debriefing (CISD) calls through the after-hours call tree. KEY ACCOUNTABILITIES & DUTIES: Case Management Provide clients general information and/or consultation, escalate issues when necessary, and engage in full-cycle case fulfillment for client organizational service requests. Assist in the recruitment process by continually seeking new candidate sourcing options for onsite, online, or telephonic requests. This includes searching for viable provider websites that can produce dynamic training facilitators or experienced behavioral health providers. Document all case management activities and time spent on each case, maintain detailed records of communications with clients and providers, to generate team metrics and ensure data integrity and accessibility. Create and send appropriate materials such as confirmation notices, sign-in sheets, and evaluation forms to clients and facilitators via email for scheduled sessions, ensuring all necessary documentation is provided. Investigate client and provider escalations, determine appropriate next steps, and work to preserve and strengthen relationships with all parties involved. Consult with the Director for approval on next steps, especially when dealing with complex escalations. Essential Functions Coordinate phone and email coverage with team members to ensure client requests are addressed promptly and efficiently, maintaining a high level of customer service. Ensure all data is entered accurately in EAPX to provide data for quarterly and annual client utilization reports, supporting data-driven decision-making and reporting. Effectively build and maintain relationships with providers in various states and cities, fostering a network of reliable and professional contacts. Provide weekly updates to the team on scheduled sessions, or more frequently if necessary, to keep the team informed and aligned on upcoming activities and responsibilities. Participate in the after-hours call tree and respond to after-hours Critical Incident Stress Debriefing (CISD) calls in collaboration with colleagues, ensuring the coordination of necessary services accordingly, demonstrating flexibility and commitment to client support outside of regular business hours. Perform other related duties and projects as needed and/or required. QUALIFICATIONS: Required Knowledge/Skills/Abilities Satisfy client needs for all organizational service requests in an expeditious manner while maintaining a high level of professionalism and ensuring protocols are followed. Flexibility to work both independently and collaboratively within a highly cooperative team, while taking initiative. Strong consultative skills. Ability to thrive in a fast-paced environment. Sensitivity to deadlines is required. Focus on processes and tasks. Reliable and responsible. Ability to multitask and adapt to various roles. Embraces change, maintains flexibility, and is willing to continue learning in a dynamic environment. Strong attention to detail and organizational skills. Effective communication skills for both internal and external interactions, with the ability to resolve client issues and build positive relationships. Ability to handle clients' emotional and personal information confidentially and discreetly. Professional phone etiquette, sensitivity, and tact. Excellent written and verbal communication skills. Exceptional customer service skills. Positive attitude. Education & Experience High school diploma required. BA/BS degree in Human Resources, Business Administration, Psychology, Social Work, or Public Administration is preferred. Required experience with Microsoft Suite and Smartsheet programs. Excellent IT applications and database skills set. Professional call center/scheduling experience a plus. Must have a reliable internet connection. Company Perks: We don't want you to wait - Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available Self-Care is a top priority - We offer desirable work schedules and a generous amount of Paid Time Off Thinking about your future? - We have a 401(k) retirement program with a company match Of course, we know that life happens - Employee Assistance Program (EAP) benefits are available to you and your family …and many more! AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM ™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Client Operations Specialist performs all activities involved in the preparation and retrieval of medical records and documents from various systems for the timely filing or re-adjudication of claims by the Revenue Specialists as well as assisting the Client Operation Analysts by engaging the document management process for the purpose of processing claims. The Client Operations Specialist also helps support the Client Operations Analysts with client recons and work queues.Key Responsibilities Assist with document retrieval process for including but not limited to implant invoices, UB-04 documents, Explanations of Benefits, medical record components. Scan and upload documents received from client. Manual reporting to clients for records requested and received in support of recovery team. Manual updating of information in electronic HIS systems to support production processes and Account Management teams. Manual review and reconciliation of ATB reports to locate accounts missing between both systems used to generate bills to EC. Locate, acquire, and store medical records from within client system. Assist in efficiently moving work through the department. Assist in compiling and working client recons, including but not limited to, posting adjustments, entering refund and payment research requests, and reviewing or rebilling missing claims. Assist in managing client work queues. Assist and cooperate with other departments. Use several systems to perform accurate and timely data entry. File and handle confidential documentation and patient health information (PHI). Other duties as required. Requirements and Qualifications High School Diploma required. 1 year of document control experience desired. Experience with electronic document management in a healthcare setting desired. Equivalent combination of education and experience will be considered. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). Regular and predictable attendance. Special Considerations and Prerequisites Ability to handle large volumes of work while paying close attention to detail. Ability to work in a fast-paced environment. Demonstrated experience in working under limited supervision, manage multiple tasks and prioritize assignments with limited time constraints. Effectively communicate issues/problems and results that impact timelines for project completion. Ability to interact professionally at multiple levels within a client-oriented organization. Competent in MS Office Suite and Windows applications. General office environment; must be able to sit and/or stand for long periods of time. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: “I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” - Revenue Specialist “I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” - Supervisor, Operations

If you're passionate about helping people, driven by potential, and interested in applying both in an evolving industry and challenging workplace, let's talk. We are seeking upbeat, self-motivated Customer Service Representatives to assist current LifeVantage independent distributors and customers with account inquiries and product information. In an ideal world, you have prior network marketing experience but it is not a deal breaker. We're looking for someone who has excellent verbal and written communication, interpersonal skills, and the ability to easily establish rapport with customers. Most importantly, we're looking for someone who is team-oriented, positive, and willing to work effectively in a fast-paced work environment. If this sounds a lot like you, please apply. Qualifications/Skills · Willingness to learn and open to change · Solid phone presence and interpersonal skills · Excellent verbal and written communication skills · Strong time management, critical thinking, organizational, problem solving and analytical skills · Ability to adapt to work efficiently in a rapidly changing dynamic environment · Positive, professional engaging and friendly attitude is a must · Ability to receive constructive feedback as well as provide valuable suggestions for improvement · Must be computer literate with the ability to learn customer service software applications · Punctuality and consistent work attendance · Able to read, write and communicate verbally in English. Bilingual or multilingual Spanish, Mandarin, Cantonese, Tagalog, German and/or Dutch is a plus. Benefits · Training starts at $17.00 per hour - full time and part time positions available · Daily sales contests, games and competitions · Company lunches, SWAG, product and holiday parties · Generous Benefits Package: Medical, Dental, Group Life & AD&D Insurance, Short & Long Term Disability, Matching 401K · Public Transportation Reimbursement Essential Duties and Responsibilities include the following and other duties as assigned. · Answer inbound calls and respond to customer requests · Build rapport with customers by greeting them in a courteous, friendly, and professional manner · Research possible distributor related issues using inside resources to resolve problems promptly and courteously · Upsell/mention promotions and other products on phone calls · In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions · Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity · Perform other duties as assigned by management Education and/or Experience · High School diploma or equivalent · One to three years related customer service experience and/or training, or equivalent combination of education and experience · Background in Network Marketing is a plus Work at Home Requirements: · You will be required to locate a phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date. · Have dedicated cable, DSL, or fiber internet services of at least 50mb/s · A secure home office, free from background noise or other distractions, space to setup desktop workstation and hard wire into your home internet service Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Now Hiring: Client Specialist (PRN) Supportive. Purpose-Driven. Recovery-Focused. Status: PRN | Hourly, Non-Exempt Reports To: Shift Supervisor Schedule: Variety of shifts available About the Role Anuvia is seeking compassionate and reliable Client Specialists to join our Clinical Inpatient team. This vital position supports individuals in our detox and residential programs-helping them navigate recovery with dignity, safety, and care. If you're ready to make a difference and grow within a structured career ladder, we want to hear from you. What You'll Do Welcome and orient new clients into the detox program, complete service plans, and intake documentation. Maintain a therapeutic and secure environment by performing safety checks, room searches, and drug screenings. Administer medications (if certified), support mental/physical health observations, and provide first aid/CPR if needed. Facilitate daily therapeutic or educational activities and help transition clients to appropriate levels of care. Collaborate with clinical staff to evaluate client needs and maintain accurate documentation in electronic health records. Be an active participant in shift communication, incident reporting, and quality improvement processes. Career Growth Opportunities We offer a clear career ladder with built-in certification support and increased responsibility at each level: Client Specialist I: Entry-level with certification required within 60 days Client Specialist II: Certified and able to train others Client Specialist III: Med Tech certification required within 90 days Client Specialist IV: Enrolled in CADC registration program with supervision requirements Client Specialist V: CADC-I certified Already a Qualified Professional (QP)? You'll also support screenings, service plans, therapeutic interventions, and staff supervision. What We're Looking For Education: High School Diploma or GED required Experience: 2 years in healthcare or substance use treatment preferred Skills: Strong communication, problem-solving, time management, and adaptability Certifications: CADC preferred Med Tech (within 90 days for CSIII) CPR/First Aid (or willing to obtain) Valid NC or SC Driver's License required You'll Thrive If You Are: Calm under pressure and able to handle crisis situations with professionalism Passionate about helping others overcome barriers in their recovery Committed to excellence, teamwork, and continuous learning Comfortable working in a diverse, fast-paced residential treatment environment Why Join Anuvia? Purpose-driven work that truly makes a difference Structured advancement with credentialing support Supportive team culture in a respected treatment center Opportunity to grow into a QP or Certified Counselor role Competitive Benefits: We offer a comprehensive benefits package, including: -Immediate health benefits with no waiting period. -Generous time off policies and company-provided disability insurance. -Competitive salary with a 401(k)-plan featuring a 7% employer contribution after the first year. -Access to continuous learning and development opportunities, plus a range of additional benefits and opportunities for career advancement.

Now Hiring: Client Specialist (2nd Shift) Supportive. Purpose-Driven. Recovery-Focused. Status: Full-Time | Hourly, Non-Exempt Reports To: Shift Supervisor Schedule: 2nd Shift | 3pm-11:30pm About the Role Anuvia is seeking compassionate and reliable Client Specialists to join our Clinical Inpatient team. This vital position supports individuals in our detox and residential programs-helping them navigate recovery with dignity, safety, and care. If you're ready to make a difference and grow within a structured career ladder, we want to hear from you. What You'll Do Welcome and orient new clients into the detox program, complete service plans, and intake documentation. Maintain a therapeutic and secure environment by performing safety checks, room searches, and drug screenings. Administer medications (if certified), support mental/physical health observations, and provide first aid/CPR if needed. Facilitate daily therapeutic or educational activities and help transition clients to appropriate levels of care. Collaborate with clinical staff to evaluate client needs and maintain accurate documentation in electronic health records. Be an active participant in shift communication, incident reporting, and quality improvement processes. Career Growth Opportunities We offer a clear career ladder with built-in certification support and increased responsibility at each level: Client Specialist I: Entry-level with certification required within 60 days Client Specialist II: Certified and able to train others Client Specialist III: Med Tech certification required within 90 days Client Specialist IV: Enrolled in CADC registration program with supervision requirements Client Specialist V: CADC-I certified Already a Qualified Professional (QP)? You'll also support screenings, service plans, therapeutic interventions, and staff supervision. What We're Looking For Education: High School Diploma or GED required Experience: 2 years in healthcare or substance use treatment preferred Skills: Strong communication, problem-solving, time management, and adaptability Certifications: CADC preferred Med Tech (within 90 days for CSIII) CPR/First Aid (or willing to obtain) Valid NC or SC Driver's License required You'll Thrive If You Are: Calm under pressure and able to handle crisis situations with professionalism Passionate about helping others overcome barriers in their recovery Committed to excellence, teamwork, and continuous learning Comfortable working in a diverse, fast-paced residential treatment environment Why Join Anuvia? Purpose-driven work that truly makes a difference Structured advancement with credentialing support Supportive team culture in a respected treatment center Opportunity to grow into a QP or Certified Counselor role Competitive Benefits: We offer a comprehensive benefits package, including: -Immediate health benefits with no waiting period. -Generous time off policies and company-provided disability insurance. -Competitive salary with a 401(k)-plan featuring a 7% employer contribution after the first year. -Access to continuous learning and development opportunities, plus a range of additional benefits and opportunities for career advancement.

Now Hiring: Client Specialist (3rd Shift) Supportive. Purpose-Driven. Recovery-Focused. Status: FT | Hourly, Non-Exempt Reports To: Shift Supervisor Schedule: 3rd shift 11pm-7:30am About the Role Anuvia is seeking compassionate and reliable Client Specialists to join our Clinical Inpatient team. This vital position supports individuals in our detox and residential programs-helping them navigate recovery with dignity, safety, and care. If you're ready to make a difference and grow within a structured career ladder, we want to hear from you. What You'll Do Welcome and orient new clients into the detox program, complete service plans, and intake documentation. Maintain a therapeutic and secure environment by performing safety checks, room searches, and drug screenings. Administer medications (if certified), support mental/physical health observations, and provide first aid/CPR if needed. Facilitate daily therapeutic or educational activities and help transition clients to appropriate levels of care. Collaborate with clinical staff to evaluate client needs and maintain accurate documentation in electronic health records. Be an active participant in shift communication, incident reporting, and quality improvement processes. Career Growth Opportunities We offer a clear career ladder with built-in certification support and increased responsibility at each level: Client Specialist I: Entry-level with certification required within 60 days Client Specialist II: Certified and able to train others Client Specialist III: Med Tech certification required within 90 days Client Specialist IV: Enrolled in CADC registration program with supervision requirements Client Specialist V: CADC-I certified Already a Qualified Professional (QP)? You'll also support screenings, service plans, therapeutic interventions, and staff supervision. What We're Looking For Education: High School Diploma or GED required Experience: 2 years in healthcare or substance use treatment preferred Skills: Strong communication, problem-solving, time management, and adaptability Certifications: CADC preferred Med Tech (within 90 days for CSIII) CPR/First Aid (or willing to obtain) Valid NC or SC Driver's License required You'll Thrive If You Are: Calm under pressure and able to handle crisis situations with professionalism Passionate about helping others overcome barriers in their recovery Committed to excellence, teamwork, and continuous learning Comfortable working in a diverse, fast-paced residential treatment environment Why Join Anuvia? Purpose-driven work that truly makes a difference Structured advancement with credentialing support Supportive team culture in a respected treatment center Opportunity to grow into a QP or Certified Counselor role Competitive Benefits: We offer a comprehensive benefits package, including: -Immediate health benefits with no waiting period. -Generous time off policies and company-provided disability insurance. -Competitive salary with a 401(k)-plan featuring a 7% employer contribution after the first year. -Access to continuous learning and development opportunities, plus a range of additional benefits and opportunities for career advancement.

Job Description Now Hiring: Client Specialist (2nd Shift) Supportive. Purpose-Driven. Recovery-Focused. Status: Full-Time | Hourly, Non-Exempt Reports To: Shift Supervisor Schedule: 2nd Shift | 3pm-11:30pm About the Role Anuvia is seeking compassionate and reliable Client Specialists to join our Clinical Inpatient team. This vital position supports individuals in our detox and residential programs-helping them navigate recovery with dignity, safety, and care. If you're ready to make a difference and grow within a structured career ladder, we want to hear from you. What You'll Do Welcome and orient new clients into the detox program, complete service plans, and intake documentation. Maintain a therapeutic and secure environment by performing safety checks, room searches, and drug screenings. Administer medications (if certified), support mental/physical health observations, and provide first aid/CPR if needed. Facilitate daily therapeutic or educational activities and help transition clients to appropriate levels of care. Collaborate with clinical staff to evaluate client needs and maintain accurate documentation in electronic health records. Be an active participant in shift communication, incident reporting, and quality improvement processes. Career Growth Opportunities We offer a clear career ladder with built-in certification support and increased responsibility at each level: Client Specialist I: Entry-level with certification required within 60 days Client Specialist II: Certified and able to train others Client Specialist III: Med Tech certification required within 90 days Client Specialist IV: Enrolled in CADC registration program with supervision requirements Client Specialist V: CADC-I certified Already a Qualified Professional (QP)? You'll also support screenings, service plans, therapeutic interventions, and staff supervision. What We're Looking For Education: High School Diploma or GED required Experience: 2 years in healthcare or substance use treatment preferred Skills: Strong communication, problem-solving, time management, and adaptability Certifications: CADC preferred Med Tech (within 90 days for CSIII) CPR/First Aid (or willing to obtain) Valid NC or SC Driver's License required You'll Thrive If You Are: Calm under pressure and able to handle crisis situations with professionalism Passionate about helping others overcome barriers in their recovery Committed to excellence, teamwork, and continuous learning Comfortable working in a diverse, fast-paced residential treatment environment Why Join Anuvia? Purpose-driven work that truly makes a difference Structured advancement with credentialing support Supportive team culture in a respected treatment center Opportunity to grow into a QP or Certified Counselor role Competitive Benefits: We offer a comprehensive benefits package, including: -Immediate health benefits with no waiting period. -Generous time off policies and company-provided disability insurance. -Competitive salary with a 401(k)-plan featuring a 7% employer contribution after the first year. -Access to continuous learning and development opportunities, plus a range of additional benefits and opportunities for career advancement.

Job Description Now Hiring: Client Specialist (3rd Shift) Supportive. Purpose-Driven. Recovery-Focused. Status: FT | Hourly, Non-Exempt Reports To: Shift Supervisor Schedule: 3rd shift 11pm-7:30am About the Role Anuvia is seeking compassionate and reliable Client Specialists to join our Clinical Inpatient team. This vital position supports individuals in our detox and residential programs-helping them navigate recovery with dignity, safety, and care. If you're ready to make a difference and grow within a structured career ladder, we want to hear from you. What You'll Do Welcome and orient new clients into the detox program, complete service plans, and intake documentation. Maintain a therapeutic and secure environment by performing safety checks, room searches, and drug screenings. Administer medications (if certified), support mental/physical health observations, and provide first aid/CPR if needed. Facilitate daily therapeutic or educational activities and help transition clients to appropriate levels of care. Collaborate with clinical staff to evaluate client needs and maintain accurate documentation in electronic health records. Be an active participant in shift communication, incident reporting, and quality improvement processes. Career Growth Opportunities We offer a clear career ladder with built-in certification support and increased responsibility at each level: Client Specialist I: Entry-level with certification required within 60 days Client Specialist II: Certified and able to train others Client Specialist III: Med Tech certification required within 90 days Client Specialist IV: Enrolled in CADC registration program with supervision requirements Client Specialist V: CADC-I certified Already a Qualified Professional (QP)? You'll also support screenings, service plans, therapeutic interventions, and staff supervision. What We're Looking For Education: High School Diploma or GED required Experience: 2 years in healthcare or substance use treatment preferred Skills: Strong communication, problem-solving, time management, and adaptability Certifications: CADC preferred Med Tech (within 90 days for CSIII) CPR/First Aid (or willing to obtain) Valid NC or SC Driver's License required You'll Thrive If You Are: Calm under pressure and able to handle crisis situations with professionalism Passionate about helping others overcome barriers in their recovery Committed to excellence, teamwork, and continuous learning Comfortable working in a diverse, fast-paced residential treatment environment Why Join Anuvia? Purpose-driven work that truly makes a difference Structured advancement with credentialing support Supportive team culture in a respected treatment center Opportunity to grow into a QP or Certified Counselor role Competitive Benefits: We offer a comprehensive benefits package, including: -Immediate health benefits with no waiting period. -Generous time off policies and company-provided disability insurance. -Competitive salary with a 401(k)-plan featuring a 7% employer contribution after the first year. -Access to continuous learning and development opportunities, plus a range of additional benefits and opportunities for career advancement.

Job Description Now Hiring: Client Specialist (PRN) Supportive. Purpose-Driven. Recovery-Focused. Status: PRN | Hourly, Non-Exempt Reports To: Shift Supervisor Schedule: Variety of shifts available About the Role Anuvia is seeking compassionate and reliable Client Specialists to join our Clinical Inpatient team. This vital position supports individuals in our detox and residential programs-helping them navigate recovery with dignity, safety, and care. If you're ready to make a difference and grow within a structured career ladder, we want to hear from you. What You'll Do Welcome and orient new clients into the detox program, complete service plans, and intake documentation. Maintain a therapeutic and secure environment by performing safety checks, room searches, and drug screenings. Administer medications (if certified), support mental/physical health observations, and provide first aid/CPR if needed. Facilitate daily therapeutic or educational activities and help transition clients to appropriate levels of care. Collaborate with clinical staff to evaluate client needs and maintain accurate documentation in electronic health records. Be an active participant in shift communication, incident reporting, and quality improvement processes. Career Growth Opportunities We offer a clear career ladder with built-in certification support and increased responsibility at each level: Client Specialist I: Entry-level with certification required within 60 days Client Specialist II: Certified and able to train others Client Specialist III: Med Tech certification required within 90 days Client Specialist IV: Enrolled in CADC registration program with supervision requirements Client Specialist V: CADC-I certified Already a Qualified Professional (QP)? You'll also support screenings, service plans, therapeutic interventions, and staff supervision. What We're Looking For Education: High School Diploma or GED required Experience: 2 years in healthcare or substance use treatment preferred Skills: Strong communication, problem-solving, time management, and adaptability Certifications: CADC preferred Med Tech (within 90 days for CSIII) CPR/First Aid (or willing to obtain) Valid NC or SC Driver's License required You'll Thrive If You Are: Calm under pressure and able to handle crisis situations with professionalism Passionate about helping others overcome barriers in their recovery Committed to excellence, teamwork, and continuous learning Comfortable working in a diverse, fast-paced residential treatment environment Why Join Anuvia? Purpose-driven work that truly makes a difference Structured advancement with credentialing support Supportive team culture in a respected treatment center Opportunity to grow into a QP or Certified Counselor role Competitive Benefits: We offer a comprehensive benefits package, including: -Immediate health benefits with no waiting period. -Generous time off policies and company-provided disability insurance. -Competitive salary with a 401(k)-plan featuring a 7% employer contribution after the first year. -Access to continuous learning and development opportunities, plus a range of additional benefits and opportunities for career advancement.

responsible for accounting functions and transactions. Essential Job Responsibilities: * Maintain deposit spreadsheet for Poster. * Balance deposit information in NextGen, Front Desk deposits, and Credit Card payments. * Coordinate & balance satellite deposit logs, and the corresponding bank deposits. * Send incoming checks to lockbox. * Answer and distribute Business Office queue calls. * Accept patient credit card payments, enter into virtual terminal and NextGen. * Answer patient's questions on their account and/or statement. * Contact patients to follow up on collection balances under $100. * Handle and monitor the Bank Deposit Log. * Patient address corrections. * Handle all incoming, outgoing, and inter-office mail postage and distribution. * Work bankruptcy accounts, following policy and procedure. * Scanning documents as required. * Overtime may rarely be required. * Other duties and projects as assigned.

Department: 10357 Enterprise Corporate - Mailroom Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F 9am - 5:30pm * Full Time What We Offer: * Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work. * Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters. * Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents. * Retirement: Up to 7% employer-paid retirement contributions * Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor's degree and up to $5,000 per year towards a graduate degree. What You'll Need: * Valid applicable state driver's license required. * Three years' experience in a mail services department preferred. * Computer data entry experience required. * Must have knowledge of hazardous regulations that relate to transporting dangerous materials. LICENSURE, CERTIFICATION, and/or REGISTRATION: Valid applicable state driver's license required. What You'll Do: * Maintains optimum customer service environment in Mail Services window operations. * Ensures customer service is top priority during window processing duty. * Coordinates financial and statistical data for review by the Director, Controller's Office, and customers. * Compiles accurate financial reporting of financial data and statistics related to departmental charges, metered postage, stamps, sales, inventory, bulk mailings, overnight shipping, office supplies, and machine service/contracts. * Communicates with WFBH mail recipients. Addresses customer inquiries as they arise concerning charges, shipping, and delivery. * Provides customers with resources and shipping information to facilitate productivity for department, customers, and final recipients. * Resolves matters to prevent mail arrival delay to final destination. * Trains Mail Services staff and assists staff with work activities as necessary. * Ensures compliance with federal shipping regulations and safe transit of bio-hazardous materials. * Serves as a work team leader. Provides encouragement and motivation to co-workers. Serves as a positive role model for co-workers. Skills/Qualifications: * Excellent oral, written, and listening communication skills * Communication skills adequate to assist customers, train staff, and conduct business in a professional manner. * Must be able to lift heavy weight (50 lbs. to 70 lbs.) * Administrative skills to provide adequate documentation, conduct employee conferences, answer telephones, balance figures, compile statistics, compose letters and memos, coordinate meetings, file material, data entry (at least 50 words per minute), maintain inventories, and maintain schedules. * Machine skills to effectively operate photocopier, personal computer, fax, cash register, and calculator. * Software operation skills in MS Excel, MS PowerPoint, mail management system, and/or other software packages required for job performance. * Ability to analyze statistical data and form conclusions from the information. Work Environment: * May encounter packages containing toxic, caustic, or bio-hazardous substances * Subject to high traffic levels, many interruptions, and crowded conditions * May be required to operate simple machinery and computer terminals * Moderate noise level Handles absentee replacement on short notice * Subject to long irregular hours Pay Range $22.50 - $33.75 Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation * Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training * Premium pay such as shift, on call, and more based on a teammate's job * Incentive pay for select positions * Opportunity for annual increases based on performance Benefits and more * Paid Time Off programs * Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability * Flexible Spending Accounts for eligible health care and dependent care expenses * Family benefits such as adoption assistance and paid parental leave * Defined contribution retirement plans with employer match and other financial wellness programs * Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

00161083 Employment Type: PRN Shift: Variable Shift Details: Standard Hours: 4.00 Department Name: LCH ECMO Our mission is to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit atriumhealth.org/about-us. Job Summary Operates extra-corporeal membrane oxygenation (ECMO) equipment and performs ECMO therapy according to physician orders, provides care through skillful assessment, diagnosis, outcomes identification, planning, implementation and evaluation in accordance with facility and department policies, procedures, and/or protocols under the supervision of the ECMO team manager. Essential Functions Monitors pump functioning throughout patient therapy and maintains pump integrity; monitors circuit volume and administers products, medications and/or volumes as ordered; monitors anticoagulation, electrolyte acid-base balance and blood gas composition volumes and adjusts ECMO circuit to maintain physician orders. Recommends appropriate changes to current patient management based on new information or changing patient status. Generates and compiles appropriate documentation and charges related to ECMO. Operates point of care laboratory equipment; interprets and acts on results based upon physician orders. Sets up and primes ECMO circuits; initiates and maintains extracorporeal life support according to protocols. Assists with logistics of cannulation, decannulation, and in-house transport of patients on ECMO. Coordinates and assists with interfacility transport for patients on ECMO. Manages planned and emergent disruption of ECMO. Replaces circuit components under normal and emergent conditions. Facilitates a multidisciplinary approach in the care of ECMO patients. Participates in Quality Improvement and Research. Assures to maintain competency with ECLS/ECMO procedures at least 24 hours quarterly and 96 hours annually of pump time. If these can not be met with patient care, specialist will participate in drills to meet requirements. Provides CRRT in the neonatal and pediatric populations. Will assist with provision of CRRT in adult cardiac patients on ECMO as requested. Promotes shared governance, or facility decision making activities, developing and nurturing research to positively affect clinical outcomes and promotion. Physical Requirements Work requires walking, standing, sitting lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift and support 35 pounds in handling patients, medical equipment and supplies. Must speak English in good, understandable terms. Intact sense of sight, hearing, smell and touch. Finger dexterity. Critical thinking and ability to concentrate. Must be able to respond quickly to changes in patient and/or conditions. Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Education, Experience and Certifications Graduate of an accredited Registered Nurse or Respiratory Therapy program is required with current licensure and certification as appropriate. For RN, BSN preferred. Current Basic Life Support for Healthcare Provider status according to American Heart Association. ACLS preferred. Minimum of (2) two years of direct patient care experience in a neonatal, pediatric or adult ICU setting is required. At Atrium Health, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations. As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve. Posting Notes: Not Applicable Atrium Health is an EOE/AA Employer

* Research and resolve patient accounts with credit balances. * Validate and process third party payer refund requests. * Compiles and submits quarterly governmental credit balance reports. * Stays current on rules and regulations affecting billing, reimbursement and submission of claims. * Process correspondence received from third party payers and patients. * Performs other related responsibilities as required or requested. * Demonstrates service excellence. Responsibilities * Review and research patient accounts with credit balances. Contact third party payers, employers, state agencies and patients to help determine resolution. Evaluate documentation for posting or payment discrepancies. Initiate a refund or validate a corrected claim using billing software based on payer regulations and departmental policies and procedures. Recognizes and reports trends and potential problems with billing and posting issues that creates credit balances. Documents all actions taken. * Validate all requests from third party payers for refund, ensuring they are legitimate in accordance to our contractual obligations and meet governmental requirements. Initiate refund within required timeframe. Documents all actions taken. * Review credit balance data to identify accounts qualifying for the quarterly Medicare and Medicaid Credit Balance Report. Prepare reports as required by CMS and DMA regulations. Follow up with agencies to ensure the reports are received by the required due dates. Documents all actions taken. * Reviews payer bulletins and websites for changes in rules and regulations. Interprets and incorporates changes into billing and collection activities. Attends educational seminars and meetings. * Responds to all requests for documents required for timely claim resolution and prompt patient customer service. * Performs in accordance with accepted procedure and responds to special requests by management in a timely and accurate manner. * Adheres to the policies and procedures. Uses tact and courtesy in all interactions including but not limited to staff, patients and payers. Promotes a positive image and supports management in goals and objectives. Handles inquiries and complaints discreetly and effectively. Minimum Requirements * High School plus 2 years or more of formal training or education. Specify: Business or related * 3 to 4 years experience. Reimbursement and/or billing knowledge, knowledge of financial reporting, experience researching unpaid and denied insurance claims, familiarity with secondary billing, appeals, and contractual adjustments. Patient Accounting, Insurance or Cash Applications. Previous experience in a physician or hospital business/billing office working with insurance companies. * One year of related experience may be substituted for one year of education up to two years. Other Information * Onsite role (based out of Greenville, NC) * Monday - Friday day shift * 8:00 a.m. - 4:30 p.m. ET * Great Benefits #LI-AH2 ECU Health About ECU Health ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations. The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Childrens Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research. General Statement It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification. We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint. Share:

Competitive Compensation & Benefits Package! eligible for - Annual incentive bonus plan Medical, dental, and vision insurance with low deductible/low cost health plan Generous vacation and sick time accrual 12 paid holidays State Retirement (pension plan) 401(k) Plan with employer match Company paid life and disability insurance Wellness Programs Public Service Loan Forgiveness Qualifying Employer See attachment for additional details. Office Location: Available for Hickory, NC Closing Date: Open Until Filled Primary Purpose of Position: This position is responsible for all the Transitions to Community Living (TCL) financial activities. Role and Responsibilities: 60%: Accounting/General Ledger Reconciliation of TCL member allowances (includes obtaining, tracking receipts and reconciling between ledgers). Assure proper coding and payment for TYSR, Barrier, CCT, CLA, Prorated rents, Security Deposits, Hold Fees, and Special Claims Prepare/Process TCL subsidy payments and adjustments Securing vendors documents as required Monthly preparation of journal entries and reconciliations related to TCL 25%: Procurement: Responsible for TCL purchasing and LME/MCO compliant with statutory requirements controlling purchasing for local governments in NC and LME/MCO policy and procedure Record and track all TCL purchase requests and assure that budget is available for purchases Assist staff with TCL purchases 10% Other Assist auditors during annual fiscal audit as needed Audit Clive, reconcile and recover funds based on audit Ensure Bridge clients are set up in Temporary Housing and Expenses are available with means to their budget 5% Reports Primary responsibility for preparation and submission of accurate FSR amounts and records in a timely manner Knowledge, Skills and Abilities: Strong working knowledge of North Carolina governmental purchasing rules and regulations General knowledge of accounting and auditing principles and practices Knowledge of and ability to explain and apply the provisions of the standardized accounting practices adopted by State Government Working knowledge of accounting software Ability to interpret and analyze accounting data and apply that analysis to the departmental or institutional needs and determine compliance with pertinent guidelines, rules, regulations, and laws Ability to establish and maintain effective working relationships with representatives of related contact agencies, departmental staff, vendors, and the public Excellent communication skills, both orally and in writing High level of accounting and data entry skill Excellent computer skills and proficiency in Word, Excel, and Outlook Education and Experience Required: Associate Degree in Accounting or Business and three (3) years of experience in business or governmental agency; or an equivalent combination of education and experience. NC residency, or within 40 miles of the NC border, is required.