Unit Secretary jobs at Vidant Health

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position, working 11:30am to 8pm. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 9:00AM - 5:30PM CST Mon-Fri, Rotating Saturday 7am-1pm CST. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

Greets and assists customers to provide information and access to appropriate resources. Promotes high quality patient care by supporting the physician order process and maintenance of the medical record. Assists the healthcare team by being fiscally responsible in the ordering supplies and items necessary for departmental operations. Provides for a clean and safe work environment. Contributes to a high performance work environment by maintaining specific knowledge and skills needed to perform tasks according to policy and procedure at Good Samaritan Hospital. Education: High school diploma or equivalent Licensure: Not applicable Experience: Exposure to healthcare work environment and secretarial skills preferred. Basic knowledge of computers.

**Working Conditions:** + Initial training will be conducted onsite. Following successful completion of training, the role will transition to remote work. **Working Hours:** + Monday to Friday, 8:00 AM to 5:00 PM The Scheduling Specialist 1 under general supervision and in accordance with established procedures, schedules outpatient diagnostic procedures including but not limited to radiology and imaging procedures, validates outpatient orders, and captures patient demographic and insurance information. **ESSENTIAL FUNCTIONS OF THE ROLE** Contacts patients or providers for outpatient diagnostic procedures. Contacts patients to schedule outpatient diagnostic procedures. Collects patient demographic and insurance information during scheduling phone call with provider or patient. Validates insurance is in network with the provider. Compiles patient information such as diagnosis, reason for procedure, medications, allergies and other applicable information prior to scheduled procedure. Monitors inbound orders process to ensure orders are validated and routed appropriately to ensure patients are contacted timely to schedule procedure. Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available. Responsible for meeting telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period. **KEY SUCCESS FACTORS** Must consistently meets performance standards of production, accuracy, completeness and quality. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Ability to maintain a professional demeanor in a highly stressful and emotional environment, behavioral health and suffering patients in addition to life/death situations. Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. Demonstrates ability to manage multiple, changing priorities in an effective and organized manner. Excellent data entry, numeric, typing and computer navigational skills. Basic computer skills and Microsoft Office. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position, working 11:30am to 8pm. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and staff * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) * Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned Required: * High school diploma or equivalent * Microsoft Office Suite experience * Proficient with using computer systems and typing * Able to handle multi-level phone system with a high volume of calls at one time Preferred: * 1-2 year customer service experience * Medical terminology and previous clinical business office experience * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* DailyPay implementation is contingent upon initial set-up period.

Responsible for scheduling, pre-registering patients for outpatient radiology exams. Electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. This is a key position that begins the overall patient experience and initiates the billing process for any services provided by the hospital. As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. By demonstrating reverence, commitment to those who are poor, justice, stewardship, and integrity, our organization will continue to provide better health, better care, at lower costs. **ESSENTIAL FUNCTIONS** Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service. Begins the overall patient experience & initiate the billing process for any services provided by the hospital. Analyzes patient insurance(s), identifies the correct insurance plan, selects appropriately from HIS insurance and plan selections and documents correct insurance order. Applies recurring visit processing according to protocol. Verifies patient information with third party payers. Collects insurance referrals and documents within HIS. Communicates with patients and physician/offices regarding authorization/referral requirements. Identifies potential need for financial responsibility forms or completed electronic forms with patients as necessary. Escalates accounts appropriately in accordance with department Defer/Delay policy to manager. Screens outpatient visits for medical necessity and issues Advanced Beneficiary Notice as appropriate for Medicare primary outpatients. Provides cost estimates. Collects and documents Medicare Secondary Payer Questionnaire (MSPQ) and obtains information from the patient if third party payers need to be billed (i.e., worker's compensation, motor vehicle accidents and any other applicable payer). Maintains operational knowledge of regulatory requirements and guidelines as outlined in the hospital and department Compliance Plans. Ensures Meaningful Use requirements are met as appropriate. Screens all patients self-pay & out of network patients using approved technology. Provides information for follow up and referral to the RHM Medicaid Vendor and/or Financial Counselor as appropriate. Initiates payment plans and obtains payment. Informs and explains all applicable government and private funding programs and other cash payment plans or discounts to the patient and/or family. Incorporates point of service (POS) collection processes into daily functions. Must possess the ability to comply with Trinity Health policies and procedures. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Other duties as assigned by manager. **Hourly pay range: $17.1538 - $25.7307** **Remote Work Opportunity** **Hours: M-F, 9:30am-6:00pm CST/10:30am-7:00pm EST/8:30am-5:00pm MST** **MINIMUM QUALIFICATIONS** High School Diploma or equivalent. Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access. National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire. Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems. **Additional Qualifications (nice to have)** Associates Degree, preferred. Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting Experience in complex facility based ancillary testing across multiple facilities/states Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures **PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS** This position operates remote in an in-home environment or in an onsite typical office environment. The area is well lit, temperature controlled and free from hazards. Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed to operate a keyboard. Hearing is needed for extensive telephone and in person communication. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions. Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Ability to thrive in a fast-paced, multi-customer environment, with conflicting needs which some may find stressful. May warrant varied and/or extended hours, with changes in workload and priorities to keep pace with the industry and advance strategic priorities. Must possess the ability to comply with Trinity Health policies and procedures. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: The Appointment Scheduling Specialist is responsible for managing patient appointments, providing outstanding customer service, and ensuring efficient coordination of medical services. This role includes scheduling appointments, verifying insurance information, handling patient inquiries, and ensuring accurate entry of patient details. The Specialist plays a crucial role in maintaining smooth communication between patients, providers, and office staff. Essential Duties/Responsibilities: Phone Management Handle all incoming calls from patients to schedule appointments for medical care, and screening and diagnostic testing. Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism. Appointment Scheduling Schedule, reschedule, confirm, or cancel patient appointments as requested. Make new patient appointments, ensuring that all demographic and insurance information is entered accurately into the system. Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions. Utilize scheduling software to coordinate and organize patient appointments efficiently. Work closely with healthcare providers to accommodate urgent and specialized appointment requests. Patient Communication Provide appointment reminders, including office locations, required paperwork (mailed or available on the website), and any balance due on the account. Explain relevant health plan information and assist patients in understanding their coverage. Communicate promptly with patients regarding any schedule changes, cancellations, or adjustments. Data Entry and Insurance Verification Enter and update patient demographic information, including policyholder details and insurance information. Verify insurance coverage, including Tricare and Medicaid, ensuring accurate information is reflected in the system. Rescheduling and Provider Coordination Reschedule appointments when providers are out of the office and communicate changes to patients, collaborating with office staff when necessary. Communicate schedule changes or adjustments to relevant staff members promptly. Financial Responsibilities Collect copays for same-day virtual visits and ensure proper documentation is maintained. Other Duties: Other duties as assigned. HIPAA, Security, and Privacy Requirements: HIPAA Compliance Ensure all Protected Health Information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Maintain confidentiality of patient records, medical history, billing information, and other sensitive data. Access, use, and share PHI only as necessary for billing and claims processing purposes. Data Security Follow organizational security protocols to safeguard electronic and paper-based patient information. Ensure secure storage and transmission of PHI, including the use of encrypted systems or platforms approved by the organization. Adhere to password management policies, two-factor authentication, and other security measures to protect access to the Practice Management and billing systems. Privacy Protection Maintain a strict “need to know” basis for accessing patient information. Follow procedures to minimize unauthorized access to patient records, whether physically (in-office) or digitally (online systems). Promptly report any security breaches or unauthorized access incidents to the appropriate department or compliance officer. Documentation and Auditing Accurately document all actions involving patient information to ensure a clear audit trail, including billing, claims processing, and collections activities. Participate in regular audits and reviews of billing practices to verify compliance with HIPAA and security regulations. Training and Continuing Education Complete required HIPAA and security training as mandated by the organization. Stay updated on changes in healthcare privacy laws, HIPAA regulations, and organizational policies regarding patient data security. Incident Reporting Recognize and report any potential privacy or security violations, including unauthorized access to PHI, data breaches, or suspicious activities, following the organization's incident reporting procedures. Qualifications: Education: High school diploma or equivalent. Required: Previous experience in a medical office or similar role, particularly in appointment scheduling and patient interaction. Strong communication skills, with a focus on empathy and active listening. Proficient computer skills, including experience with scheduling software and electronic health record (EHR) systems. Ability to multitask and prioritize in a fast-paced environment. Attentional to detail and accuracy in data entry. Excellent communication and interpersonal skills. Ability to manage high volumes of calls and multitask in a fast-paced environment. Friendly and professional demeanor. Ability to handle patient inquiries with empathy and resolve issues in a timely manner. Adaptable to changes in scheduling and able to work under pressure. Preferred: Familiarity with insurance plans such as Tricare and Medicaid. ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Occasionally Sitting Continuously Walking Rarely Kneeling/Crouching Lifting General Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety and Housekeeping Organizational Skills/Time Management Quality Management

Department: 34513 High Point Medical Center - Nursing Critical Care: MICU Status: Full time Benefits Eligible: Yes Hours Per Week: 35 Schedule Details/Additional Information: * Alternating shifts: One week is Monday, Tuesday, Friday, Saturday and the next week is Sunday, Wednesday, Thursday * 8am-6:30pm daily * Every other weekend rotation Pay Range $18.50 - $27.75 Education Requirements: * High School Diploma or GED General Studies * Basic Life Support (BLS) Certification Job-Specific Duties: Customer Focus * Demonstrates courtesy and respect in all interactions. * Provides general information and updates patient location. * Escorts customers to destinations. General Office Coordination * Prioritizes clerical tasks based on unit needs. * Answers phones, relays messages accurately. * Collects/distributes mail and communications. * Operates intercom system and prints forms as needed. * Processes physician orders and assists with order entry. Supplies & Equipment * Maintains supplies and floor stock using electronic requisition system. * Assembles extra patient charts and verifies equipment bundles. * Charges for special procedures and obtains necessary equipment. Patient Records & Documentation * Enters codes for procedures and updates patient data. * Reviews and maintains patient charts; requests old charts promptly. * Disassembles charts at discharge and ensures confidentiality. Requisitions & Deliveries * Delivers requisitions and specimens to appropriate departments. Communication * Notifies Admitting Office of admissions/transfers. * Updates computer records for discharges and transfers. * Provides shift handoff updates and assists with patient flow. * Responds to Nurse Call system and supports patient needs. Teamwork * Assists with orientation of new staff. Meetings & Continuing Education * Attends at least 75% of staff meetings. * Completes mandatory education and 1 hour of continuing education. Professionalism * Maintains professional relationships and adheres to department rules. * Practices teamwork and follows Standards of Behavior. Other Duties * Performs additional tasks as assigned. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation * Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training * Premium pay such as shift, on call, and more based on a teammate's job * Incentive pay for select positions * Opportunity for annual increases based on performance Benefits and more * Paid Time Off programs * Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability * Flexible Spending Accounts for eligible health care and dependent care expenses * Family benefits such as adoption assistance and paid parental leave * Defined contribution retirement plans with employer match and other financial wellness programs * Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Blue Ridge HealthCare Hospitals - Morganton Nursing Medical Surgical THE ORGANIZATION At UNC Health Blue Ridge, we live our mission by enhancing the lives of every patient and resident we serve. We believe our people are our greatest asset and strive to provide an environment where they can thrive. You'll love working with us because: * We are a teaching hospital * We work together to ensure our patients receive outstanding, holistic care * Your expertise and ideas are valued * Your health and well-being matter * And much more "I love working at UNC Health Blue Ridge because I know I am seen and valued. I know this is where I belong and that allows me to give my very best to my patients and their families ." THE POSITION We are seeking a dedicated Unit Secretary to join our team. In this pivotal role, you will be the cornerstone of administrative support, coordinating communication and ensuring the smooth operation of our unit. Your attention to detail and commitment to providing exceptional assistance to our staff and patients will make a significant impact on the quality of our behavioral health services. If you are organized, compassionate, and ready to work in a dynamic and supportive environment, we invite you to apply. * Competitive benefit package * Generous tuition reimbursement and assistance programs THE LOCATION You'll love living here. * Abundance of recreational activities in our backyard * Excellent public schools * High-quality health care * Lower cost of living * Moderate climate * Proximity to scenic attractions * Higher education facilities located nearby * Short drive to key cities such as Asheville, Charlotte, and Winston-Salem

Appointment Scheduling Specialist Full-Time Position Raleigh Location Raleigh Orthopaedic is hiring an Appointment Scheduling Specialist for our Centralized Call Center to schedule appointments for all of our clinic locations. Our Appointment Scheduling Team plays an integral role in providing excellent service to our patients. Responsibilities: Manage a high volume of incoming appointment calls Schedule new and established patient appointments Deliver exceptional customer service to patients and team members Preferred Experience: 2+ years of experience in a call center environment Background in a healthcare customer service role, ideally in a large medical office setting Strong communication and active listening skills with a professional phone presence Ability to thrive in a fast-paced, high-pressure environment Positive demeanor and commitment to excellent service Proficiency with technology and willingness to learn new systems Openness to providing feedback for process improvement initiatives Benefits: Full medical, dental, and vision coverage with FSA and HSA options Retirement plan with employer contributions Company paid life insurance Paid Time Off program Compensation: $16 $22 per hour, commensurate with experience #INDADMIN

Job Description Appointment Scheduling Specialist - Full-Time Position - Raleigh Location Raleigh Orthopaedic is hiring an Appointment Scheduling Specialist for our Centralized Call Center to schedule appointments for all of our clinic locations. Our Appointment Scheduling Team plays an integral role in providing excellent service to our patients. Responsibilities: Manage a high volume of incoming appointment calls Schedule new and established patient appointments Deliver exceptional customer service to patients and team members Preferred Experience: 2+ years of experience in a call center environment Background in a healthcare customer service role, ideally in a large medical office setting Strong communication and active listening skills with a professional phone presence Ability to thrive in a fast-paced, high-pressure environment Positive demeanor and commitment to excellent service Proficiency with technology and willingness to learn new systems Openness to providing feedback for process improvement initiatives Benefits: Full medical, dental, and vision coverage with FSA and HSA options Retirement plan with employer contributions Company paid life insurance Paid Time Off program Compensation: $16-$22 per hour, commensurate with experience #INDADMIN

The Referral Scheduling Specialist processes orders and referrals to our providers and will observe and comply with medical insurance network guidelines and authorization requirements. In addition, they will be responsible for the following: Answer all incoming referral calls and process accordingly. Schedule incoming referral office appointments. Create and build patient charts in NextGen EPM system. Accurately enter required patient demographics (race, language, ethnicity, social security number, email address, referring provider etc.) into NextGen EPM system. Create referrals for Phreesia referral dashboard. Maintain and update referrals within the Phreesia referral dashboard. Initiate insurance verification process to confirm insurance eligibility. Process and review referral documents and add to patients chart. Obtain practice referral and / or pre-certification necessary for patients for internal and external referral appointments or orders. Communicate information pertaining to practice referral and / or pre-certification to patients, external medical offices and internal staff through Phreesia referral dashboard. Prioritize patient messages, referrals, and requests for prior authorizations according to their urgency. Develop and maintain data management systems, e.g., a tickler file, which enhances his/her capability to track patient referrals, authorization requests or messages effectively and efficiently, thereby ensuring the provision of comprehensive health care services to our patients. Maintain and routinely update patients' medical records with documentation related to referrals and phone messages that is pertinent, appropriate and concise. Educate and/or advise patients regarding care related issues, (within the scope of his/her training and job duties), in a safe, effective and appropriate manner. As requested, assist with the development or revision of protocols related to message and referral management. As requested, collect, aggregate and display data for Quality Assurance monitoring, Quality Improvement activities, reports, clinical plans, or other program efforts. Prepare reports and other documentation as required. Adhere to SSC Core Values: Trust Respect Integrity Clear Communication Collaboration

We are hiring for a Schedule Specialist. At SunCrest Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. We strive to offer benefits that reward the whole you! employee wellness programs flexibility for true work-life balance holidays & paid time off continuing education & career growth opportunities company-wide support & resources to help you achieve your goals Take your career to a new level of caring. Apply today! Responsibilities The Scheduling Specialist is responsible for managing patient referrals and visit schedules. Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers. Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits. Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits. Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate. Education and Experience Education Requirements * High school education or equivalent Experience Requirements * Minimum one year of scheduling experience in health care setting using an online scheduling system is preferred. Skill Requirements * Exceptional organizational, customer service, communication, and decision making skills required. * Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits Company Overview LHC Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. At LHC Group we are proud to offer benefits that support your physical and emotional wellbeing. Review LHC Group's comprehensive benefits and perks: *************************** SunCrest Home Health - Durham a part of LHC Group family of providers - the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.

We are hiring for a Schedule Specialist. At SunCrest Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. We strive to offer benefits that reward the whole you! employee wellness programs flexibility for true work-life balance holidays & paid time off continuing education & career growth opportunities company-wide support & resources to help you achieve your goals Take your career to a new level of caring. Apply today! Education Requirements High school education or equivalent Experience Requirements Minimum one year of scheduling experience in health care setting using an online scheduling system is preferred. Skill Requirements Exceptional organizational, customer service, communication, and decision making skills required. Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits The Scheduling Specialist is responsible for managing patient referrals and visit schedules. Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers. Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits. Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits. Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.

Back to Search Results Care Coordinator Auth Scheduling Specialist, Charlotte, NC, Full time Charlotte, NC, United States Shift: 1st Job Type: Regular Share: mail

00168689 Employment Type: Full Time Shift: Day Shift Details: 0900-1730 Monday-Friday. Standard Hours: 40.00 Department Name: Radiology - Pathways Schedulin Location Details: Our mission is to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit atriumhealth.org/about-us. Job Summary Performs radiology appointment scheduling for all outpatient exams. Communicates all exam preparation, exam protocol, and procedure information to patients, physicians, or office staff. Obtains and distributes clinical documentation, patient history and compliance documents coordinated with procedure. Essential Functions Schedules outpatient procedures for services and obtains complete information as required for pre-certification, authorization, and referral. Reschedules appointments when necessary. Coordinates various imaging procedures to eliminate exam conflicts with multiple type studies. Performs medical necessity checks using ICD-9 diagnosis codes and radiology procedures for payor requirements. Communicates proper exam preparation for all services at time of scheduling. Submits images to Radiologists for biopsy determination, coordinating the scheduling with appropriate departments once determination is made. Assists with lab screenings and alert offices of lab needs. Maintains the storage, retrieval and distribution of outpatient radiology written orders and clinical information. Physical Requirements Works in a fast-paced office environment. Requires the ability to concentrate on moderate detail with constant interruption. Continuous telephone use. The ability to sit in one place for extended periods of time required. Walking, standing, sitting, reaching and lifting up to 25 lbs required. Education, Experience and Certifications High School Diploma or GED required. Previous radiology or scheduling experience required. Completion of medical terminology courses required if no scheduling experience. PC computer experience required. Excellent verbal and written communication skills required. At Atrium Health, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations. As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve. Posting Notes: Not Applicable Atrium Health is an EOE/AA Employer

00104574 Employment Type: Full Time Shift: Day Shift Details: 0900-1730 Monday-Friday. Standard Hours: 40.00 Department Name: Radiology - Pathways Schedulin Location Details: Our mission is to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit atriumhealth.org/about-us. Job Summary Performs radiology appointment scheduling for all outpatient exams. Communicates all exam preparation, exam protocol, and procedure information to patients, physicians, or office staff. Obtains and distributes clinical documentation, patient history and compliance documents coordinated with procedure. Essential Functions Schedules outpatient procedures for services and obtains complete information as required for pre-certification, authorization, and referral. Reschedules appointments when necessary. Coordinates various imaging procedures to eliminate exam conflicts with multiple type studies. Performs medical necessity checks using ICD-9 diagnosis codes and radiology procedures for payor requirements. Communicates proper exam preparation for all services at time of scheduling. Submits images to Radiologists for biopsy determination, coordinating the scheduling with appropriate departments once determination is made. Assists with lab screenings and alert offices of lab needs. Maintains the storage, retrieval and distribution of outpatient radiology written orders and clinical information. Physical Requirements Works in a fast-paced office environment. Requires the ability to concentrate on moderate detail with constant interruption. Continuous telephone use. The ability to sit in one place for extended periods of time required. Walking, standing, sitting, reaching and lifting up to 25 lbs required. Education, Experience and Certifications High School Diploma or GED required. Previous radiology or scheduling experience required. Completion of medical terminology courses required if no scheduling experience. PC computer experience required. Excellent verbal and written communication skills required. At Atrium Health, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations. As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve. Posting Notes: Not Applicable Atrium Health is an EOE/AA Employer

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: Lumberton - 693 Main St. Remote Type: On-Site Employment Type: Employee Employment Classification: Regular Time Type: Full time Work Shift: 1st Shift (United States of America) Total Weekly Hours: 40 Additional Locations: Job Information: Monday to Friday 7:30am - 4:00pm Summary: Schedules inpatient or outpatient procedures. Informs patients and physician office of prep instructions or other test requirements. Correctly identifies the patient, matches medical records, and facilitates hospital care. Position Responsibilities: • Responsible for the organized flow of patients throughout the department by accurately inputting surgical procedures and preference cards, orders. • Acts as the key contact within the department for coordinating the admission process and scheduling surgical procedures. • Alerts facilitator of current or potential problems and assists in resolution. • Handles a high volume of incoming and outgoing communication from the unit while providing excellent customer service. • Maintains medical records, stat reports, enters data into multiple data bases, and runs reports as required. • Maintains office supplies and equipment. • Assists in orienting new staff on scheduling and data collection processes. • Assists with unit coverage as needed. Position Qualifications Required / Experience Required: Previous medical clerical experience. Understanding of medical terminology. Computer user proficiency (data entry). Clear communication skills. Professional phone demeanor. Required Education: High School Diploma or equivalent required. Hourly Rate: $18.16 - $26.95 The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data.Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. For more benefits information click here.

Blue Ridge Health is currently seeking a Behavioral Health Centralized Scheduler to be part of our Behavioral Health Team in Clyde, NC. What We Offer You: A competitive benefits plan, including Medical, Dental and Vision Company sponsored life insurance and short and long-term disability coverage 403(b) retirement account with company matching Supplemental accident insurance available 9 paid holidays per year PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!) What You'll Do: The Behavioral Health Centralized Scheduler is an integral member of the behavioral health team of BRH and works in cooperation with the BH team members to manage routine and crisis scheduling and rescheduling. Responsibilities include: Schedule and reschedule appointments in collaboration with clients. Track missed appointments and engage clients with curiosity and compassion to explore possible barriers to attending, sharing themes and concerns with Behavioral Health leadership to improve system-level access. Build, apply, and update scheduling templates within the electronic health record (EHR) to support timely and coordinated access to care. Coordinate internal crisis-related appointment scheduling using a calm, supportive, and client-centered approach, while following established protocols. Responsible for proper maintenance of all electronic medical record information related to the scheduling process. Assists providers in requesting health records when needed. Protects the confidentiality of clients and their records at all times by complying with the BRH patient confidentiality policy. Direct individuals accordingly to all different departments to ensure they receive the proper assistance needed. Enhance access to services by regularly reviewing provider schedules and filling available appointment openings in a way that maintains client choice and supports timely care. Maintains a close working relationship with Behavioral Health team members to promote smooth operations, clear communication, and high-quality client experiences across service lines. What We're Looking For: High school diploma or equivalent required. Bilingual - Spanish language, preferred. Experience with electronic medical record systems and/or previous referral coordination preferred. Ability to organize, communicate and perform detailed functions required. Strong interpersonal skills About Blue Ridge Health: At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.