1. Must be able to effectively communicate in both written and verbal forms at all levels of the business, including external clients, peers, colleagues and executive management
2. Excellent oral and written communications skills in English.
3. Must have effective listening skills and attention to detail.
4. Ability to work with colleagues at all levels in a positive and productive manner.
5. Consistently uses sound judgment when deciding on the best solution to a problem.
6. Able to think analytically in order to diagnose problems and interpret information.
7. Ability to handle sensitive information and maintain confidentiality.
8. Ability to prioritize work based on business need and defined objectives.
9. Advanced computer proficiency in Microsoft Office products including Excel and Word.
10. Typically faces situations that have a variety of interpretations and require careful evaluation.
11. Ability to document and analyze processes and recommend improvements.
12. Ability to organize and synthesize large amounts of information into concise presentations and reports.
13. Willing and able to work a flexible schedule that may include extended hours, travel, regular overnight and out-of-town stay, occasional night-shifts and after hour calls for service and repair.
14. Ability to travel to any location where the Company operates and expand territory as business needs dictate.
RESPONSIBILITIES:
1. Install and configure Satellite receivers, Encoders, Transcoders, Ad splicers.
2. Monitor IPTV services and linear channels for Audio/Video quality Analyze real-time and historic data from monitoring systems to proactively address issues.
3. Actively monitor and support Headend Infrastructure and equipment including but not limited to Satellite receivers, encoders/transcoders, and Ad Splicers.
4. Proficient in Linux operating system and scripting.
5. Efficiently coordinate with NOC and other engineering teams towards resolving technical issues and towards conducting scheduled maintenances.
6. Installation, wiring, labeling and configuration of equipment.
7. Open to nights and weekends shifts and overtime hours when required.
What You Need to Bringrequirements listed below are representative of the knowledge, skill, and/or ability required.
· 1-2 years' experience in an IPTV Headend or Data center
· Understanding and hands-on experience with Adaptive Bitrate (ABR) encoding and delivery, namely HLS (DASH is an advantage)
· Wiring and wire management skills mainly copper, CAT5/CAT6, Coaxial.
· Excellent troubleshooting skills.
· Understanding of TCP and IP addressing.
· Self-motivated with strong desire to learn new technologies
· Excellent Audio/Visual observation skills towards catching impairments and quality issues.
Preferred:
· Associate degree in Computer Science or equivalent technical experience.
· Understanding of IPTV systems and video compression.
· Microsoft Office and Visio Skills