Viking River jobs - 31 jobs

Our Senior Copywriter is a key member of Viking's Brand and Communications team. Based in the corporate office in Woodland Hills, CA, this role reports to our Copy Director and plays a critical part in shaping and maintaining Viking's global brand voice. This position is included in our hybrid work policy and is required to work in person from our Woodland Hills, CA office every Monday, Wednesday, Thursday. As a steward of that voice, the Senior Copywriter is responsible for crafting compelling, accurate and brand-aligned copy across a wide range of channels, including but not limited to: Editorial features and travel articles for onboard magazines Seasonal web campaigns and themed microsites Marketing brochures and print collateral Direct mail letters and promotional pieces Website copy, banners and digital advertising Onboard guest materials including port talks and enrichment content Video scripts and broadcast advertising Creative ideas and copy for Viking.TV, the award-winning cultural enrichment channel Key Responsibilities: Write clear and engaging copy that reflects Viking's values and global point of view Independently manage multiple copy projects with varying timelines, complexity and business impact Collaborate closely with project management, design studio, product and web teams to support strategic priorities and meet deadlines Review, proofread and ensure all content is error-free, adhering to Viking's brand style guide and tone of voice Actively participate in project kick-off and follow-up meetings-ask proactive questions, seek clarity and confidently explain creative choices to align with partner feedback Make edits based on feedback from fellow editors and leadership, approaching revisions with a positive collaborative attitude Support content development workflows, including leveraging AI-driven tools and optimizing copy for AI-driven search Serve as a liaison with international offices-including London, Sydney, Shanghai and Basel copy teams-to maintain editorial standards and consistency across markets Participate in quality assurance phases and conduct audits to ensure correct implementation of final copy Stay current on competitors, industry trends and technology developments, sharing insights with the team through presentations or discussions Cover copy projects during team members' absences and act as proxy for copy leadership in meetings and communications as needed Required Qualifications: A seasoned copywriter with experience in journalism, publishing or marketing, highly organized and able to manage multiple priorities and deadlines An exceptional proofreader with strong grammar skills and meticulous attention to detail Digitally fluent and confident across print, digital and video formats, with a passion for travel, storytelling and cultural discovery Collaborative, curious and comfortable working autonomously in a fast-paced detail-oriented environment A positive team-oriented professional who adapts flexibly to shifting business needs and embraces challenges with a can-do attitude Bachelor's degree in English, journalism, communications or a related field Seven or more years of professional writing experience in journalism, marketing or communications Superior spelling, grammar and proofreading skills A strong portfolio showcasing brand, advertising and editorial writing across formats Proven creative ability and understanding of marketing principles Excellent time management and project coordination skills Rigorous attention to detail and high editorial standards (familiarity with Chicago Manual of Style is a plus) Proficiency in Microsoft 365 and Teams Experience using AI writing tools such as ChatGPT or Copilot Knowledge of SEO and SEM best practices Confident presenting work to peers and senior leadership Experience in travel, hospitality or the arts and culture sector Familiarity with writing for international English-speaking audiences What We Offer You: Highly competitive compensation plan. Salary range $95,000-$110,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions. Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time.

Apply now Refer a friend Job no: 529404 Work type: Full time Customer Success Manager A world where tech and people work collectively to make corporate travel simpler, faster and easier. Corporate Traveller is one of Flight Centre Travel Group's (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we've been helping go-getter businesses grow through travel. Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG's corporate travel division. Award winning, forward thinking and fun to work for - this is a business for people who love travel, are team players and customer service oriented. To learn more about Corporate Traveler please click HERE About The Opportunity As a Customer Success Manager at Corporate Traveller, you will be an integral element of post implementation revenue generation. While collaboratively working toward the key goals of your customers, you will maintain and grow revenue streams by maximizing their overall value and expanding their adoption of Corporate Traveller and key partner product. As a Customer Success Manager, you will represent Corporate Traveller in a consultative way from traveller through to c-suite, demonstrating qualitative and quantitative value throughout their journey. Key Responsibilities * Ensure 100% customer retention within control * Maximize the value of our customer base * Consistently present the value CT has provided for our customers * Encourage customer advocacy leading to referrals, references, case studies, participation and white papers * Effectively maintain information to provide visibility into the health of CT's customer base * Participation in team calls, cross pillar communication and team education Experience & Qualifications * Ability to take ownership of customer portfolio and manage expectations both internally and externally * Ability to build and maintain relationships both internally and externally across multiple persona types * Proven ability to derive strategic direction from data analysis and present coherently to internal and external stakeholders * Ability to follow key processes to efficiently react to issues and proactively solve wider problems * Ability to consistently maintain centralized customer databases to ensure transparency across internal pillars * 3+ Years Travel Industry Experience * 2+ Years Customer Success Experience * Experience in managing a portfolio of customers and taking ownership * Exceptional communication & active listening skills * Go getter personality with a positive outlook * Motivated by meeting and exceeding goals * Strong prioritization, time management and organizational skills * Strong technical skills & comfort learning new softwares Work Perks! - What's in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. * Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. * Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! * Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. * Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. * Personal connections: We are a big business founded on personal relationships. * Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. * A career, not a job: We offer genuine opportunities for people to grow and evolve * We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. * Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: * Generous paid time off policy * Travel perks/discounts * Health & Wellness Programs and Employee Financial Wellness Services * National/International Award Nights and Conferences * Group benefits including extended health care, dental and vision, gender affirming care, fertility care * Insurance including life, AD&D, critical illness, long term disability * Employee Assistance Program * RRSP/RPP with matching * Tuition Reimbursement Program * Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions * Global career opportunities in a network of brands and businesses #LI-SM1#CTCA#LI-Onsite Location - Toronto, Canada If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an annual salary of $87,500. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. This posting reflects an active vacancy that we are currently seeking to fill. We welcome applications from candidates with diverse experiences We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers. Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at ************************* Travel Weekly Magellan Awards: Silver Winner (2023) GBTA WINiT Top 50 Award Recipients (2018-2025) CHHR: 5-Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023-25) Newsweek: America's Greatest Workplaces for Diversity (2024) Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) ️ OutThere Awards: Inclusive Travel Finalist (2025) Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) Applications close: 13 Feb 2026 Eastern Standard Time

Apply now Refer a friend Job no: 529406 Work type: Full time Travel Consultant Attention Travellers, Your Search for the Perfect Job Ends Here! Soon, you'll land a role where you're encouraged to share your passion for travel and open up the world for our customers. The atmosphere is warm, welcoming, and rewards the bold and brave. Leave your ego at the door and bring along your drive, determination, and resilience. You might hit some bumps along the way, but you'll have the full support of your team. So buckle up and read on… your next adventure awaits! To learn more about Flight Centre please click HERE About the opportunity As a Travel Sales Consultant in a customer facing retail store, you will help to plan, book, and coordinate your customers' next amazing travel experience. You'll be working towards Key Performance Indicators (KPI's) and commission targets so building your customer relationships and satisfaction will be critical to your success in this role. What It Takes to Be Part of Our Team * Travel Expert: You're the go-to person in your circle for travel recommendations, tips, and tricks. * Innovative Thinker: You seek out new ways to build on your success and think outside the box to find the best travel solutions for your customers. * Sales-focused: You believe hard work should be rewarded, so you're focused on achieving your KPIs and sales targets to get the incentives you deserve. * Organised: You understand the importance of organisation and managing your time effectively to achieve the best results and stay on top of your work. * Multitasker: You're good at the people stuff and the behind-the-scenes stuff too - building itineraries, creating invoices, operating our booking systems, and multitasking with a customer in front of you. How You'll Open Up the World for Our Customers * Create Dream Itineraries: Build dream trips for your customers, creating lasting memories they'll share for years to come. * Share Your Knowledge: Use your travel expertise to make perfect recommendations from a range of options including flights, accommodation, cruises, tours, insurance, and more. * Roll Out the Red Carpet: Make your customers feel welcomed and valued through active listening, mutual respect, and a positive attitude. * Trusted Advisor: Be someone your customers can trust and share their excitement with, showing them you take your business seriously but not yourself. Experience & Qualifications: * 2 years' experience in travel sales * Experience with Sabre GDS (Global Distribution System) preferred * High school diploma or higher * Experience in retail or customer service with a sales focus, including the ability to upsell products or services * Proven track record of meeting sales or customer service goals for at least 2 years * International travel experience * Advanced computer skills, including proficiency in using complex systems * Ability to work full-time hours, including evenings and weekends Work Perks! - What's in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. * Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. * Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! * Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. * Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. * Personal connections: We are a big business founded on personal relationships. * Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. * A career, not a job: We offer genuine opportunities for people to grow and evolve * We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. * Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: * Generous paid time off policy * Travel perks/discounts * Health & Wellness Programs and Employee Financial Wellness Services * National/International Award Nights and Conferences * Group benefits including extended health care, dental and vision, gender affirming care, fertility care * Insurance including life, AD&D, critical illness, long term disability * Employee Assistance Program * RRSP/RPP with matching * Tuition Reimbursement Program * Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions * Global career opportunities in a network of brands and businesses Don't Miss Out! Apply now for one of the best adventures you'll ever have. #LI-DE1#FCB#LI-Onsite Location - Ottawa, Canada This posting reflects an active vacancy that we are currently seeking to fill. Have questions about this opportunity? Reach out to our recruitment team at ************************* For this position, we anticipate offering an annual salary of $45,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $45,000 - $72,000. The annual salary range listed represents the total compensation package, excluding benefits. We welcome applications from candidates with diverse experiences We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers. Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at ************************* Travel Weekly Magellan Awards: Silver Winner (2023) GBTA WINiT Top 50 Award Recipients (2018-2025) CHHR: 5-Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023-25) Newsweek: America's Greatest Workplaces for Diversity (2024) Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) ️ OutThere Awards: Inclusive Travel Finalist (2025) Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) Applications close:

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience that others simply cannot. The Love Boat promises something for everyone. We are seeking an exceptional Coordinator, Disbursements to fill this remote-based role in Santa Clarita. This position is responsible for ensuring the accurate and timely disbursements (wires, ach, checks) for the company and all associated A/P Disbursement responsibilities, including processing, bank research, ad-hoc reporting, follow-up with bank personnel, and utilization of resources (people & systems) within corporate values, policies, and controls. Work with bank personnel to troubleshoot, return, and address missing payments that did not reach the destination. Provide excellent internal and external customer service and safeguard company assets and customer data. Drive 1099 reporting & B Notices for Princess Cruises and Cunard North America. Work with third-party SOVOS for annual 1099 testing and TIN mismatch resolution. Here is a summary of what Princess is looking for in its Coordinator, Disbursements. Is this you? **Responsibilities** + Preps and submits Payment Disbursement reports for review and accuracy, for various legal entities, and currencies before the bank's cut-off times. + Upload payment files through various online Banking systems-research and track payment status utilizing various banking tools. + Review vendor banking setups in Oracle for accuracy and successful payment transactions. Submit Global vendor maintenance forms for new banking on returned payments. + Preps Void forms accurately for Payment reprocess or invoice cancellation. Review returned payments and initiate corrective action. + Make recommendations for process improvement. + Monitor and resolve transactional workflow issues with the team. + Assist with resolving issues and answering questions for internal and external customers, including ad hoc reporting and special projects. + Drive 1099 reporting & B Notices for Princess Cruises PCL, Cunard North America. Work with third-party SOVOS for annual 1099 testing and TIN mismatch resolution. Training / Collaborating with OneSource on TIN requirements to ensure correct TIN information is added to Polar for Travel Agents. + Works with the GSM team to update TIN information on Suppliers as needed. Troubleshooting for the 1099 platform. Monthly review of TIN reporting issues and updating with GSM, Polar One Source Team, Suppliers, and Travel Agents as needed. + Review multiple bank account recs for PCL, working with the Treasury department to identify bank items. Create Journal Entries to clear outstanding rec items, payment returns, or manual payments. + Perform high-level banking review and research for accuracy and adequacy utilizing various Online banking tools for returned payments, participates in/completes other assignments as deemed necessary, ensuring accuracy and timeliness. Researches and resolves problems, keeping the supervisor informed of issues that may require management awareness. Maintain updated Desktop procedures. + Make recommendations for process improvement. + Performs other duties as assigned. **Requirements** + ERP accounting systems expertise in a large company environment. i.e. Oracle, SAP, JD-Edwards + Banking platform experience: i.e., JPM Access; CashPro(BofA) + International banking knowledge preferred (IBK/SWIFT/CLABE) + Oracle Payables and Markview Experience desired + Excellent organization skills + Intermediate Word and Excel + Ability to work in a fast-paced production environment + Clear Communication Skills (Written and Verbal) and Commitment to Excellent Customer Service + 3-5 years' experience with Finance / Banking / A/P-Disbursements related functions; 1099 filing/processing & B-Notice expertise + Associate's degree or appropriate experience preferred + **Candidate must be able to travel to our Santa Clarita office.** **What You Can Expect** + Cruise and Travel Privileges for You and Your Family + Health Benefits + 401(k) + Employee Stock Purchase Plan + Training & Professional Development + Tuition & Professional Certification Reimbursement + Rewards & Incentives **Our Culture... Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************* Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** **\#PCL**

Viking is hiring a Lead Data Scientist to oversee the Revenue Management System, manage machine-learning models, and set methodological strategy. The role works within the Yield team and collaborates with technology to keep the RMS stable, efficient, explainable, and aligned with business goals. This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis. Job Responsibilities: Own the RMS analytics engine end-to-end: demand forecasting, cancellations, price optimization, and recommendation logic-including data prep, training, validation, deployment, monitoring, documentation, and on-time re-trains. Improve reliability, coherence, and trust: by refining constraints, features, guardrails, and business rules; reducing edge-case behaviors; strengthening monitoring, drift detection, and recovery playbooks; and improving model response times. Drive adoption and business impact: by partnering with Yield and Front-End to expand RMS-managed sailing coverage, ensure outputs are actionable in the tool, and track yield uplift versus control. Lead high-value experimentation: by defining hypotheses, offline evaluation frameworks (IPS/DR), shadow tests, guardrails, and safe on-policy trials; promote winning changes to production with rollback plans. Embed with stakeholders: to translate pricing and inventory strategy into model logic and constraints, explain drivers of recommendations, and present results in clear business terms. Ensure strong production hygiene & MLOps: in partnership with Data Engineering/DevOps, including CI/CD, pipeline health, retraining orchestration, versioning, and feature-store usage. Champion pragmatic, right-sized solutions: using rules or heuristics where signal strength or explainability make ML unsuitable. Strengthen explainability & documentation: by upgrading care-and-feeding guides, methodology docs, and analyst manuals. Success Metrics: Coverage: Increasing percentage of sailings price-managed by RMS quarter-over-quarter. Quality & Speed: Reduction in edge-case incidents, improved model response times, increased analyst trust and recommendation acceptance rates. Operational Hygiene: On-time retrains, green pipeline SLAs, and zero critical incidents attributable to model logic. Job Requirements: 6+ years of experience delivering production-grade, commercially impactful ML solutions. Preferred experience in pricing, forecasting, or inventory optimization within travel or hospitality. Expert proficiency in Python, SQL, Spark, Databricks, and production ML practices (versioning, feature stores, monitoring, CI/CD). Strong foundation in constrained optimization, experimental design, time-series modeling, causal inference, and interpretable ML techniques. Demonstrated success shipping ML features into user-facing tools and collaborating with business owners. Exceptional communication skills with the ability to explain complex concepts simply and defend methodological choices. What We Offer You: Highly competitive compensation plan. Salary range $200,000-$220,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions. Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time.

Viking is seeking a detail-oriented and proactive Corporate Paralegal or experienced Legal Assistant to join our expanding Legal Department. In this role you will provide direct support to our Director of Business Administration and will be trained to manage key operational workstreams, including contract lifecycle management and liquor licensing. Our ideal candidate is a highly organized self-starter who thrives in a fast-paced environment and can effectively manage multiple legal requests and shifting priorities. This role also includes providing administrative support to the General Counsel and the broader legal team as needed. This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday, Wednesday and Thursday on a weekly basis. Key Responsibilities: Assist with contract lifecycle management, including tracking, reviewing, and organizing agreements. Support liquor licensing processes and compliance efforts. Respond to ad hoc legal requests and coordinate with internal stakeholders. Provide administrative support to the General Counsel and legal team. Maintain accurate records and documentation across various legal workstreams. Qualifications: 3+ years of experience as a Corporate Paralegal, Legal Assistant, or Legal Operations Specialist in a corporate legal department or law firm. Bachelor's degree in Legal Studies, Business Administration, or related field preferred; Paralegal Certificate strongly preferred. Hands-on experience with contract lifecycle management (CLM) systems and legal agreement tracking. Familiarity with liquor licensing, regulatory compliance, and business permitting, especially in the hospitality or travel industries. Proficiency in Microsoft Office Suite, document management systems (e.g., iManage, NetDocuments), and e-signature platforms like DocuSign. Strong organizational, time management, and multitasking skills in a fast-paced, deadline-driven environment. Excellent written and verbal communication skills with the ability to draft, edit, and proofread legal documents. High level of professionalism, discretion, and ability to handle confidential information while supporting executive-level administrative tasks. What We Offer You: Highly competitive compensation plan. Salary range $90,000-$120,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time.

Guest Services Coordinator Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world's most beautiful destinations. Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel. Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime. To learn more about Scott Dunn, please click HERE About The Opportunity The Guest Service role is a guest-facing role and will provide pivotal support across the guest booking journey; supporting delivery of team targets, ensuring our exemplary service standards are met, and adding luxurious finishing touches to our trips. This role requires the individual to be confident in your ability to plan and prioritize workload, whilst being able to adapt to last minute requests and have excellent organization, high attention to detail, communication skills and be able to act on your own initiative. All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process. In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make. In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best. Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun. Key Responsibilities To be a core component of the team by dovetailing operational requirements with the Travel Consultant's sales responsibilities, ensuring efficiency and accuracy Organize additional elements for the trip such as excursions, restaurants, spa treatments in conjunction with the Travel Consultant Support team KPIs and targets by assisting with guest communication post booking of a luxury trip Liaise with the Product Team on new properties and the concierge requirements. Book ancillary elements such as car hire, room/flight upgrades, transfers and insurance when required Conduct post-trip calls and clearly annotating feedback in our internal database, whilst effectively handling any issues that are raised Ensure we deliver a Scott Dunn service which meets the high level of service expected, this is monitored in the after-travel Net Promoter survey. Ensure any complaints are reported and follow our internal process Support the Travel Executive team in confirming all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard Act as a second pair of eyes, spotting discrepancies and areas for possible error Ensure a timely collection of balances Obtain and accurately record all required information from guests on behalf of the Travel Consultants To attend supplier meetings and training to ensure total immersion in the destinations offered, including visiting countries as part of a familiarization trip Experience & Qualifications Attention to detail, ownership of accuracy An ability and desire to work in a fast-paced environment To relish the challenge of working towards targets and team KPIs Ability to work to deadlines and prioritize effectively Understanding of luxury service and guest expectations Self-motivated with a proactive and positive attitude Genuine passion for luxury travel would be beneficial Prior experience in a customer facing role such as a call center, luxury retail environment, guest relations or hospitality/airlines Proficient English communication skills (written and oral) Competent telephone manners Work Perks! - What's in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. A career, not a job: We offer genuine opportunities for people to grow and evolve We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including, medical, dental, vision, gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability Flexible Spending Accounts Employee Assistance Program 401k program with partial match Tuition Reimbursement Program Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. #LI-SC1#SD#LI-Onsite Location - San Diego, CA This position is based in our San Diego, Solana Beach Office. If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an hourly pay range of $25.48 - $26.44 plus commission/incentive earnings based on achievable targets. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Centre Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at *************************** 🏆 Travel Weekly Magellan Awards : Silver Winner for Accessibility and Inclusivity (2023) 🌟 GBTA WINiT : DEI Leadership Pinnacle Award (2023) ✈️ CHHR : 5-Star DE&I Employer (2023, 2024) 🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024) 🏅 Newsweek : America's Greatest Workplaces for Diversity (2024)

Apply now Refer a friend Job no: 528430 Work type: Full time Paid Media Specialist Flight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to "open up the world for those who want to see". Every day, we give people all around the world the opportunity to experience something really amazing - travel! To learn more about Flight Centre Travel Group please click HERE About The Opportunity The Paid Media Specialist will support the development, execution, and optimisation of paid media campaigns across various digital platforms to drive lead generation and brand awareness in the Northern Hemisphere region. Working under the guidance of the Paid Media Manager (based in the UK), this role focuses on implementing data-driven strategies to achieve marketing objectives. Key Responsibilities Campaign Development and Execution: * Create and implementing paid media campaigns across platforms such as Google Ads, Facebook Ads, LinkedIn Ads, and others. * Ensure campaigns are aligned with the overall marketing strategy and objectives. Performance Monitoring and Optimization: * Regularly monitor campaign performance metrics * Conduct A/B testing on ad creatives and landing pages to identify opportunities for improvement. * Implement optimisation tactics to enhance campaign effectiveness and achieve key performance indicators. Keyword and Audience Research: * Conduct thorough keyword research to inform search engine marketing campaigns. * Identify and define target audience segments to improve ad targeting and engagement. Budget Management: * Assist in managing and allocating budgets for various campaigns, ensuring efficient use of resources. * Track daily budget pacing and report findings to the Paid Media Manager. Collaboration and Communication: * Work closely with the Paid Media Manager, brand teams and digital hub to align campaigns with broader marketing initiatives. * Collaborate with content creators and designers to develop compelling ad creatives. * Communicate campaign performance insights and recommendations to stakeholders. Market Research and Trend Analysis: * Stay updated on industry trends, emerging platforms, and best practices in paid media. * Apply insights to inform campaign strategies and maintain a competitive edge. Reporting and Analysis: * Prepare detailed reports on campaign performance, providing actionable insights and recommendations. * Utilize analytics tools to assess the effectiveness of campaigns and inform future strategies. Experience & Qualifications * Approx. 4+ years of hands-on experience managing paid media campaigns across digital advertising channels, including paid search, display, and social media advertising strategies. * Demonstrated experience in developing and executing data-driven paid media strategies that align with marketing objectives. * Proven track record of managing budgets and delivering measurable results in terms of ROI and key performance indicators * Expertise in platforms such as Google Ads, META Ads Manager, LinkedIn Ads, programmatic platforms and other relevant digital advertising tools. * Strong analytical skills with the ability to interpret data using tools like Google Analytics and Excel to inform decision-making and tactical optimisation. * Experience in B2B marketing, with a focus on lead generation strategies. * Proven ability to design and implement campaigns that effectively generate and nurture leads through the marketing funnel. Work Perks! - What's in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. * Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. * Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! * Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. * Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. * Personal connections: We are a big business founded on personal relationships. * Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. * A career, not a job: We offer genuine opportunities for people to grow and evolve * We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. * Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: * Generous paid time off policy * Travel perks/discounts * Health & Wellness Programs and Employee Financial Wellness Services * National/International Award Nights and Conferences * Group benefits including extended health care, dental and vision, gender affirming care, fertility care * Insurance including life, AD&D, critical illness, long term disability * Employee Assistance Program * RRSP/RPP with matching * Tuition Reimbursement Program * Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions * Global career opportunities in a network of brands and businesses #LI-SM1#FCB#LI-Onsite Location - Toronto, Canada If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an annual salary range of $77,000 - $85,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. This posting reflects an active vacancy that we are currently seeking to fill. We welcome applications from candidates with diverse experiences; Canadian work experience is not required for this position. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers. Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at ************************* Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023) GBTA WINiT: DEI Leadership Pinnacle Award (2023) ️ CHHR: 5-Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024) Newsweek: America's Greatest Workplaces for Diversity (2024) Applications close: 13 Feb 2026 Eastern Standard Time

Job Description SUMMARY: The Manager, Revenue Operations manages the day-to-day operational functions of the Revenue Operations team and leads cross-functional initiatives that support promotions, pricing, and product deployment. The individual ensures accurate and timely execution across all channels, maintains operational workflows and tools, and drives process improvements that enhance efficiency and consistency. DUTIES AND RESPONSIBILITIES: Lead cross-functional initiatives with IT, Product, Marketing, Sales, and Reservations to ensure smooth execution of promotions, pricing updates, and system deployments. Manage end-to-end workflows for product launches and maintain deployment updates, ensuring accurate setup of products, pricing, and timelines. Oversee promotional builds, pricing, and system configurations across all channels. Serve as the primary contact for promotion build issues, pricing discrepancies, and related operational questions. Manage and maintain the Promo Master and other Revenue Operations tools to ensure accuracy, consistency, and accessibility. Partner with Product Marketing to confirm promotions and pricing are communicated clearly and accurately across client-facing channels. Distribute and communicate promotional details (offers, terms, pricing, eligible sailings) to team leaders and internal stakeholders. Support system enhancement projects, including testing and implementation. Recommend and implement process improvements to enhance efficiency, accuracy, and team effectiveness. Perform other related duties as assigned. SUPERVISORY RESPONSIBILITIES: Directly supervises employees within the Revenue Operations Team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS: Bachelor's Degree (BA) from four-year college or university, and four to eight years of related experience and/or training, or equivalent combination of education and experience. Computer skills required: Inventory Software; Microsoft Office Suite; Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software Other skills required: Experience in revenue operations, pricing, product management or related commercial function. Proven experience leading a team or managing cross-functional projects. Proficiency in Excel and PowerPoint Familiarity with project management methods and tools. Excellent communication and collaboration skills. Excellent attention to detail and ability to multi-task in a fast-paced environment. Experience in using reservation systems is a plus. Experience in the travel industry is a plus. COMPETENCIES: Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Customer Service - Manages difficult or emotional customer situations; Customers can mean internal (colleagues) or external (vendors/partners); Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Design - Demonstrates attention to detail. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through virtual and/or outside activities; Supports affirmative action and respects diversity. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Occasionally required to stand Occasionally required to walk Continually required to sit Continually required to utilize hand and finger dexterity Occasionally required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear While performing the duties of this job, the noise level in the work environment is usually moderate The employee must occasionally lift and/or move up to 10 pounds Specific vision abilities required by this job include: Close vision; Color vision

Sales Development Representative A world where tech and people work collectively to make corporate travel simpler, faster and easier. Corporate Traveler is one of Flight Centre Travel Group's (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we've been helping go-getter businesses grow through travel. Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG's corporate travel division. Award winning, forward thinking and fun to work for - this is a business for people who love travel, are team players and customer service oriented. To learn more about Corporate Traveler please click HERE About The Opportunity Corporate Traveler, a multi-billion-dollar global travel organization, is seeking a Sales Development Representative to join our US team. The SDR will be responsible for identifying and creating new qualified sales opportunities through outbound & inbound lead generation, developing relationships with prospects, acting as the initial point of contact. This role will be vital in building pipeline and revenue for the company. This team is heavily collaborative and motivated by achieving personal goals & growing their sales careers. Key Responsibilities Oversee and spearhead the start of the sales cycle from prospect to qualification Generate new meetings with potential & targeted customers using personalized outreach (Phone, email, social) Work closely with Sales and Marketing on projects that help drive inbound & outbound revenue growth Collaborate with team members to share and learn from best practices Represent and demonstrate our company values, brand, and mission Experience & Qualifications Strong experience with outbound prospecting Excellent verbal & written communication A self-starter, focused, dynamic, and eager to learn Organized and possess strong time management skills Emphasis on development & continuous improvement Tech savvy: Experience with Salesforce, Outreach or other lead generation tools 1+ years of sales or relevant experience Work Perks! - What's in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. A career, not a job: We offer genuine opportunities for people to grow and evolve We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including, medical, dental, vision, gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability Flexible Spending Accounts Employee Assistance Program 401k program with partial match Tuition Reimbursement Program Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. Location - Irvine, California If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On target earnings average range between $65,000 - $90,000. The annual salary range listed represents the total compensation package, excluding benefits. Have questions about this opportunity? Reach out to our recruitment team at careers@us.flightcentre.com Before applying to any internal position, you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying. Our number one philosophy? Our people. Flight Centre Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com 🏆 Travel Weekly Magellan Awards : Silver Winner for Accessibility and Inclusivity (2023) 🌟 GBTA WINiT : DEI Leadership Pinnacle Award (2023) ✈️ CHHR : 5-Star DE&I Employer (2023, 2024) 🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024) 🏅 Newsweek : America's Greatest Workplaces for Diversity (2024)

Our Senior Research Manager for North America will work both independently and in conjunction with our Senior Director of Market Research to lead and/or execute research essential to Viking's growth. In this role you will be responsible for market research and insights across qualitative and quantitative primary research, as well as secondary research, to help the business identify new areas of opportunity, including product, experience, and marketing enhancements. This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis. Job Responsibilities Lead the on-going management of Viking's brand health trackers and several other important trackers run throughout the year to help us ensure a deep understanding of our target audience. Manage our branded online research community, including planning activities aligned with business needs, managing development and review of invitation copy and imagery, QC checking of activities, as needed, Monitoring activity progress and timelines, detailed reviews of deliverables, and periodically owns custom small projects from start to finish as needed. Conduct market research on and build knowledge of key trends in the travel industry, including overall market trends, growth, and competitors, to inform and support marketing strategy and communications. Effectively connect primary and secondary research with internal data to uncover unique and actionable insights, partnering with Viking's Analytics and Database teams as needed. Keep abreast of new developments, methods, and technologies in research to expand Viking's repository of effective techniques. Job Requirements Bachelor's degree required; advanced degree in Marketing, Business, or related field preferred. 5+ years of experience in consumer insights, market research, or analytics, with a proven ability to influence business decisions. Strong analytical and critical thinking skills; adept at translating complex data into clear, actionable strategies. Exceptional communication and storytelling skills, both written and verbal. Demonstrated success managing research vendors and cross-functional projects, skilled at proactively identifying both problems and solutions. Proficiency in PowerPoint, Excel, and Power BI required; experience with Qualtrics, DisplayR, SPSS preferred. Ability to thrive in a fast-paced, dynamic environment with impeccable attention to detail. What We Offer You: Highly competitive compensation plan. Salary range $145,000-$185,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, individual qualifications and other relevant business considerations. Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions. Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

Reporting to our Vice President of Sales you will lead a team of 90+ professionals across sales and customer service, driving revenue growth and guest satisfaction through strategic web chat initiatives. This role is responsible for optimizing chat operations, integrating AI technologies, and fostering a culture of high performance and continuous improvement. The ideal candidate will be a leader with a passion for digital engagement, operational excellence, and team development. You will ensure the sales department operates as high-performing, revenue-generating channels by equipping agents with the right tools, messaging, and opportunities to effectively convert inquiries into sales as well as effectively servicing Viking guests. This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis. Job Responsibilities: Strategic Planning & Execution: Establish and execute KPI metrics (targets, goals, and strategic objectives) in collaboration with leadership. Develop and implement web chat sales strategies to exceed company goals, including detailed plans to deliver revenue targets and optimize conversion strategies. Sales & Guest Experience Leadership: Own and scale the sales process and guest experience by hiring, coaching, and empowering managers. Partner with Learning & Development to design training programs that enhance chat agent performance in sales conversion, service excellence, and product knowledge. Cross-Functional Collaboration: Work closely with Marketing to drive revenue and with Technology to implement enhancements. Evaluate and integrate emerging technologies (e.g., chatbots, predictive analytics, sentiment analysis) to improve agent productivity and guest experience. Performance & Quality Management: Monitor key KPIs, refine scripts and workflows, and coach teams to increase guest satisfaction and revenue. Establish QA protocols to ensure compliance and uphold brand standards. Operational Excellence: Ensure adherence to operational standards and compliance protocols. Oversee documentation, payroll accuracy, performance monitoring, and training initiatives within the management team. Engagement & Change Management: Collaborate with stakeholders across all levels of the organization. Lead the team through organizational and technological changes with clear communication and minimal disruption. Facilitate inclusive dialogues to ensure all voices are heard and valued. Forecasting & Trend Analysis: Maintain accurate forecasts and dashboards to inform strategic decisions. Monitor emerging trends and adjust strategies to stay ahead of industry shifts. People Leadership: Proven ability to manage and motivate both sales and service agents and align to company expectations and goals Job Requirements: Bachelor's degree preferred 5-10 years of experience in web chat sales and customer service, ideally in high-growth environments 5+ years leading large-scale digital engagement and sales teams Proven success managing executive relationships and driving performance in metrics-driven organizations Deep expertise in web chat platforms, conversational AI (e.g., ChatGPT), and chat analytics Skilled in optimizing workflows, conversion funnels, and customer segmentation Familiar with omnichannel strategies across voice, email, and social media Proficient in MS Office, CRM systems, Power BI, and workforce management tools Strong ability to interpret and act on real-time performance data What We Offer You: Highly competitive compensation plans Salary range $135,000 - $160,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, individual qualifications, and other relevant business considerations. Historic annual average commission of $60,000 (based on overall department performance and the terms of the applicable commission plan) Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Accrue paid vacation days based on your company tenure, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time.

Apply now Refer a friend Job no: 529449 Work type: Full time Commercial Finance Manager We want everyone to live life by the compass, not by the clock. Envoyage is a global network of experienced, entrepreneurial travel advisors and agencies across the world. As part of Flight Centre Travel Group (FCTG), we've got the breadth, reach and expertise to equip travel businesses with everything needed to succeed. We know that just as every trip is unique, so is every travel business. This is why we've created Envoyage with travel advisors in mind. Our goal is to be the home and the heart of the travel industry for the independent world and to build an unparalleled offering you can tap into as much or as little as you need to succeed, grow and thrive FCTG, headquartered in Brisbane, Australia, is one of the world's largest travel retailers and corporate travel managers, with operations in 23 countries and a presence in over 90 through independent networks. Since opening its first shop in 1982, FCTG has remained committed to its purpose: "to open up the world for those who want to see," creating unforgettable travel experiences for people worldwide. Please click here to learn more about Envoyage and Flight Centre Travel Group About The Opportunity The Flight Centre Travel Group (FLT) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane (Australia), has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. Flight Centre Travel Group Americas is a dynamic and fast-growing region within the group; we are seeking a Commercial Finance Manager for our Envoyage Canada Brand. This role will partner with the Operational Leader of Envoyage Canada and the brand Global CFO (based in Australia) to drive the strategic growth and commercial development of the brand. This role is a fantastic opportunity for a go-getter Financial Analyst with experience in B2B2C business growth looking for the next step in their career or an experienced FP&A leader looking use their skills to 10x grow the Envoyage brand across Canada. Key Responsibilities * Commercial Strategy Support: * Partnering with the brand leader of Envoyage Canada to support their strategic growth objectives * Pricing strategy: develop and evaluate pricing strategies to ensure profitably and market competitiveness * Profitability analysis: Assess the profitability of products, services and business sales channels, identifying opportunities for improvement * Prepare presentation of financial performance and strategic focus * Financial Planning & Analysis: * Budgeting: develop and manage the annual budget in alignment with the brands strategic goals * Forecasting; Provide financial forecast and track performance against targets * Variance analysis: Analyze financial results, comparing actual performance with forecast and budgets and providing insights on variances * Financial Reporting: * Weekly Trading Estimate with commentary * Management Reporting: Prepare and present financial reports to all levels of the brands support team, including key performance indicators (KPIs), financial metrics and business trends. * Remove decentralized reporting from operational team and consolidate into one standard reporting suite * Board Reporting: Provide financial summaries and input into the brand regional level board reports. * Facilitate global reporting understanding and distribution. E.g. Supplier reporting, marketing, costs * Cost controls: * Financial ownership of operating expenses such as advertising, promotional & marketing activities * Partnering with management to ensure appropriate & optimal resource allocation decisions are made, and expenses remain within budget Experience & Qualifications * Bachelor's degree in finance, Accounting, or related field * Minimum of 5 years of relevant experience in finance roles * Ability to work in a fast-paced environment * Advanced Excel Skills plus PowerBI * Ability to manage multiple tasks, be well organized, have a proven history of success * Proven ability to set goals and execute plans to achieve those goals * Ability to tell a story through presentation of financial results * Must be highly motivated and a self-starter (highly proactive) * Excellent interpersonal communication, teamwork & problem-solving skills * Highest levels of integrity, work ethic and professionalism * Experience working in a multinational company desirable * Experience in the travel industry desirable Work Perks! - What's in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. * Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. * Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! * Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. * Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. * Personal connections: We are a big business founded on personal relationships. * Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. * A career, not a job: We offer genuine opportunities for people to grow and evolve * We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. * Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: * Generous paid time off policy * Travel perks/discounts * Health & Wellness Programs and Employee Financial Wellness Services * National/International Award Nights and Conferences * Group benefits including extended health care, dental and vision, gender affirming care, fertility care * Insurance including life, AD&D, critical illness, long term disability * Employee Assistance Program * RRSP/RPP with matching * Tuition Reimbursement Program * Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions * Global career opportunities in a network of brands and businesses #LI-SM1#ENVCA#LI-Onsite Location - Toronto, Canada If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an annual salary of $100,000 - $105,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. This posting reflects an active vacancy that we are currently seeking to fill. We welcome applications from candidates with diverse experiences We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers. Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at ************************* Travel Weekly Magellan Awards: Silver Winner (2023) GBTA WINiT Top 50 Award Recipients (2018-2025) CHHR: 5-Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023-25) Newsweek: America's Greatest Workplaces for Diversity (2024) Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) ️ OutThere Awards: Inclusive Travel Finalist (2025) Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) Applications close: 20 Feb 2026 Eastern Standard Time

Reporting to our Vice President of Sales, you will be responsible for leading a 60+ person sales team. This role drives revenue growth through proactive outbound sales strategies. In this role, you will build predictable and scalable outbound sales funnel processes. You will ensure the department operates as a high-performing, revenue-generating channel by equipping agents with the right tools, messaging, and opportunities to effectively convert leads into sales. This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis. Job Responsibilities: Strategic Leadership Develop and execute outbound sales strategies aligned with company goals. Monitor emerging trends and adjust strategies to maintain competitive advantage. Establish and execute KPI metrics (targets, goals, and strategic objectives) in collaboration with leadership. Revenue Growth & Process Optimization Create detailed plans to deliver revenue targets and optimize conversion strategies. Refine scripts, workflows, and KPIs to boost efficiency and increase revenue. Ensure execution of outbound lead qualification with integrity and efficiency. Develop consistent best practices for prospecting, messaging, and campaign follow-up. Team Management & Performance Own and scale the sales process, including hiring, coaching, and empowering managers. Monitor key KPIs and coach teams to improve performance and drive revenue. Ensure adherence to operational standards and compliance protocols. Manage documentation, payroll accuracy, performance tracking, and training initiatives. Proven ability to manage and motivate virtual staff Cross-Functional Collaboration Partner with Marketing to drive lead generation and revenue growth. Collaborate with Technology teams to implement enhancements and support sales operations. Data-Driven Decision Making Analyze metrics using tools like Power BI and CRM platforms to inform strategy and improve outcomes. Communication Work closely with stakeholders at all levels, from senior leadership to individual contributors. Facilitate open dialogues and promote a culture of transparency and collaboration. Foster inclusive communication and ensure all team members are heard and supported. Job Requirements: Experience: 5-10 years in outbound sales, with 5+ years in leadership roles in high-growth environments. BA/BS Degree preferred. Tech-Savvy: Experience with CRM systems, Power BI, and emerging tools like AI and ChatGPT. Analytical & Strategic: Able to interpret data, set KPIs, and adjust tactics based on trends. People Leader: Skilled in coaching, performance management, ability to communicate and manage relationships with senior executives Cruise Industry Fit: Experience in travel, hospitality is a plus What We Offer You: Highly competitive compensation plan. Salary range $135,000 - $160,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, individual qualifications, and other relevant business considerations. Historic annual average commission of $60,000 (based on overall department performance and the terms of the applicable commission plan) Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Accrue paid vacation days based on your company tenure, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time.

Hybrid Travel Sales Consultant Scheduling: Hybrid, Monday - Friday 8:00 AM - 5:00 PM PT Are you passionate about travel and eager to help others create unforgettable memories? We are looking for a Hybrid Travel Sales Consultant agent to handle inbound sales calls and assist walk in traffic in our Woodland Hills office on a hybrid work schedule. On your work from home days, you will handle inbound sales calls. On your hybrid in-office days you will prioritize assisting walk-in guests with making new bookings and assisting currently confirmed guests. with any inquiries. The ideal candidate will have strong sales and customer service skills and thrive in a hybrid environment. Our Hybrid Travel Sales Consultant have the earning potential of $80,000 - $190,000 annually (base + commission). Consistently rated at the top of river, ocean and expedition cruising, award winning Viking Cruises offers high earning potential unlike any you will find and loyal guests you will be long lasting relationships with. Join us in making dreams come true for our guests as they explore the seven continents aboard our luxurious ocean and river vessels. Apply now and embark on an exciting career with Viking Cruises! This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office three days each week. In this role you will: Telephone Sales Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests Handle inbound sales calls from consumers, identify their needs, and make travel recommendations (no cold calling, ever) Make follow-up outbound calls, overcome objections, and close the sale Provide personalized recommendations based on guests' preferences and interests Build lasting relationships to drive consumer loyalty Explain cruise itineraries, onboard amenities, and pricing details Maintain accurate records of interactions and follow up with leads Enjoy working from home in a fully virtual environment Continuously exercise high ethical standards Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit In-person sales Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests Work with walk-in guests, identify their needs, and make travel recommendations Overcome objections, and close the sale Provide personalized recommendations based on guests' preferences and interests Build lasting relationships to drive consumer loyalty Explain cruise itineraries, onboard amenities, and pricing details Maintain accurate records of interactions and follow up with leads Continuously exercise high ethical standards Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit In-Person Customer Service Identify guest needs and resolve conflict to achieve the highest level of customer satisfaction Effectively communicate policies and procedures Provide assistance to guests in regard to change requests, itinerary or cruise inquiries, take payments and other service needs directly related to a booking or customer profile Ensure accurate and timely service and respond quickly and proactively to customer requests Maintain customer records in company CRM tool Must Dress professional while in the office with Guests Must act in a professional manner at all times To be successful you will need: Experience as a telephone salesperson or similar sales role 5+ years' experience as an Account Executive or in a similar sales role Demonstrated success in meeting and exceeding monetary sales KPI metrics Strong experience in making sales in person and over the phone Strong customer service skills Exceptional communication, negotiation, and interpersonal skills Ability to build and maintain relationships with high-end clients Conflict resolution skills Work collaboratively with all levels of the organization in person to resolve customer service inquiries/issues Discipline to work in a structured environment with schedule adherence Previous sales experience with ability to close on the first call Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook) Adhere to in office business casual dress code Must be able to provide (on work from home days): - A distraction-free workspace/environment (at home) - Space for a desktop computer with 2-3 monitors - Stable power source and internet connection: - Dedicated high-speed internet (minimum) of 25 Mbps Upload and Download Speeds and ethernet connection (connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots) What We Offer You: Highly competitive compensation plan breakdown - Average earning potential of $90,000 annually (hourly base + commission). Hourly pay is determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. - Historic annual average commission of $53,000 (based on overall department performance and the terms of the applicable commission plan) Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Paid training (hourly pay + guaranteed commission for first 3 months) Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Various in-office perks Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity, and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time. #Nationwide25

Apply now Refer a friend Job no: 528352 Work type: Full time About Corporate Traveller At Corporate Traveller, we're on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to make end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. And at our core, we believe that together we can do anything. Together, we are here to take it to the next level. Role Highlights Are you a strategic product marketing leader ready to drive innovation and growth across a global brand portfolio? We're seeking a Senior Brand Product Marketing Manager to shape and execute market leading go-to-market strategies for our Corporate Traveller brand. You'll collaborate with senior stakeholders, global and regional teams, and partners to bring innovative solutions to market crafting positioning, messaging, and campaigns that inspire customers and fuel business growth. In this high impact role, you'll: * Develop and lead strategic product marketing plans that drive new customer acquisition, product adoption, and retention. * Champion customer insight, market intelligence, and competitive analysis to guide the product roadmap. * Partner cross-functionally with Product, Sales, Customer Success, and Brand Marketing to deliver compelling launches and impactful go-to-market activations. * Mentor and lead a small team of product marketers, ensuring efficient ways of working, professional growth, and alignment with business OKRs. * Represent the brand externally at key industry events, conferences, and webinars. This is a pivotal opportunity to combine creativity, strategic thinking, and commercial acumen in a fast paced, global environment. Requirements * 7+ years' experience in mid to senior product marketing or similar, ideally within technology, SaaS, or innovation-led industries * Strong background in product lifecycle management, go-to-market strategy, and customer insight * Skilled in competitive and market analysis, with proven ability to translate data into actionable marketing strategies * Excellent stakeholder management skills able to influence and collaborate with senior leaders and cross-functional teams * A marketing or related degree (mandatory) * Experienced in using digital channels and automation to drive adoption and engagement * Confident communicator with strong project management, problem-solving, and analytical abilities What's in it for you * Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team. * Career Development: With Flight Centre Travel Group's global presence, spanning 30+ brands in over 20 countries, you'll have clear career pathways and the resources you need to achieve your professional goals, including training and support. * Vibrant Culture & Social Perks: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more. * Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness. * Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan. * Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy. * Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances. * And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits. Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at ********************************. #LI-CS2#CTUK#LI-Onsite Applications close: 29 Jan 2026 GMT Standard Time

The Sr. Manager, Social Communities will lead Viking's Social Communities team-an essential function that serves as one of the brand's frontline voices, reputation guardians, and guest experience amplifiers. This role is responsible for ensuring Viking's brand reputation on social media is actively earned and protected through real-time engagement, strategic listening, and cross-functional influence. The Sr. Manager will guide the team in building brand affinity and loyalty by fostering meaningful guest interactions, surfacing actionable insights, and driving resolution of guest issues. This leader will champion the unique value of the Communities team across the organization, ensuring its contributions are understood, adopted, and leveraged to support adjustments and/or improvements in product, service, and overall guest experience. The role works closely with department leadership to shape team priorities and contribute to broader strategic initiatives, ensuring alignment with organizational goals and leadership expectations. While this role contributes to strategic planning and cross-functional alignment, it is also deeply hands-on and operational. The Sr. Manager will oversee day-to-day community engagement across social platforms, manage inbound and outbound interactions, and ensure timely, empathetic responses to guest inquiries, comments, and complaints. They will work closely with Customer Service and Corporate Communications to maintain consistency and quality across channels, especially during moments of crisis or heightened visibility. This role requires a strategic thinker who is also a detail-oriented executor-someone who can develop and implement process improvements, manage social media tools and workflows, and mentor a high-performing team of Community Leads and Specialists. The Sr. Manager will be deeply embedded in the daily rhythms of social listening, engagement, and reporting, while also supporting growth and innovation in Viking's community strategy. Job Responsibilities Lead and advocate for the Communities team's contributions, ensuring visibility across departments and clear communication with cross-functional partners and executive leaders about emerging and ongoing issues. Translate real-time guest feedback and sentiment into actionable insights for Customer Relations, Product, Guest Services, Marketing, and Executive teams. Coordinate with the Customer Service team to ensure consistent and accurate information across all channels. Partner with Public Relations and Corporate Communications during crises to craft response strategies and provide leadership with sentiment and engagement updates. Guide the team in identifying and escalating emerging issues, trends, and opportunities that impact brand reputation and guest satisfaction. Work closely with leadership and key stakeholders to align strategic goals and initiatives. Own the development and optimization of social media management tools (e.g., Khoros, Talkwalker), including onboarding, tagging, and categorization systems. Oversee inbound and outbound engagement across social platforms, ensuring timely, empathetic, and brand-aligned interactions. Deliver regular reporting that highlights community sentiment, engagement metrics, and strategic recommendations and/or actionable insights. Develop and implement process improvements to enhance community care, engagement, and operational efficiency in both in owned and partner-led channels. Manage and mentor Social Communities Leads and Specialists, fostering a culture of excellence, empathy, and continuous learning and ensuring the team delivers on objectives, priorities and deadlines. Oversee day-to-day social listening and community engagement operations to maintain quality outputs and team efficiency. Monitor global news and social trends daily to inform proactive listening and brand protection strategies. Manage and evolve the library of template responses, topic tags/labels, engagement protocols and inbound categorization within tools. Job Requirements 7+ years managing and moderating owned and public social communities, with a strong track record in brand reputation and crisis response. 2+ years leading and developing high-performing community teams. Expertise in using social media management tools (preferably Khoros, Talkwalker, Sprout Social or similar) for social listening, engagement, community care, and insights. Extensive and proven experience working with customer service teams to resolve consumer issues and improve satisfaction. Exceptional writing, editing, and communication skills with a deep understanding of brand voice and tone. Ability to navigate ambiguity, pivot priorities and lead calmly under pressure. Demonstrated ability to exercise sound judgment in high-pressure, public-facing situations. Strong leadership and team management abilities. Strong strategic thinking, problem-solving capabilities, with a focus on customer satisfaction. Proactive and resourceful self-starter with strong organizational and interpersonal skills. Passion for travel, learning and world cultures. Ability to foster optimism and resilience in dynamic, fast-paced environments. Experience in internal advocacy and stakeholder education. Bachelor's degree in marketing, journalism, PR, communications, or equivalent experience. What We Offer You Highly competitive compensation plan. Salary range $125,000-$140,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, individual qualifications and other relevant business considerations. Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions. Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time.

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience that others simply cannot. The Love Boat promises something for everyone. We are seeking an exceptional Coordinator, Disbursements to fill this remote-based role in Santa Clarita. This position is responsible for ensuring the accurate and timely disbursements (wires, ach, checks) for the company and all associated A/P Disbursement responsibilities, including processing, bank research, ad-hoc reporting, follow-up with bank personnel, and utilization of resources (people & systems) within corporate values, policies, and controls. Work with bank personnel to troubleshoot, return, and address missing payments that did not reach the destination. Provide excellent internal and external customer service and safeguard company assets and customer data. Drive 1099 reporting & B Notices for Princess Cruises and Cunard North America. Work with third-party SOVOS for annual 1099 testing and TIN mismatch resolution. Here is a summary of what Princess is looking for in its Coordinator, Disbursements. Is this you? Responsibilities * Preps and submits Payment Disbursement reports for review and accuracy, for various legal entities, and currencies before the bank's cut-off times. * Upload payment files through various online Banking systems-research and track payment status utilizing various banking tools. * Review vendor banking setups in Oracle for accuracy and successful payment transactions. Submit Global vendor maintenance forms for new banking on returned payments. * Preps Void forms accurately for Payment reprocess or invoice cancellation. Review returned payments and initiate corrective action. * Make recommendations for process improvement. * Monitor and resolve transactional workflow issues with the team. * Assist with resolving issues and answering questions for internal and external customers, including ad hoc reporting and special projects. * Drive 1099 reporting & B Notices for Princess Cruises PCL, Cunard North America. Work with third-party SOVOS for annual 1099 testing and TIN mismatch resolution. Training / Collaborating with OneSource on TIN requirements to ensure correct TIN information is added to Polar for Travel Agents. * Works with the GSM team to update TIN information on Suppliers as needed. Troubleshooting for the 1099 platform. Monthly review of TIN reporting issues and updating with GSM, Polar One Source Team, Suppliers, and Travel Agents as needed. * Review multiple bank account recs for PCL, working with the Treasury department to identify bank items. Create Journal Entries to clear outstanding rec items, payment returns, or manual payments. * Perform high-level banking review and research for accuracy and adequacy utilizing various Online banking tools for returned payments, participates in/completes other assignments as deemed necessary, ensuring accuracy and timeliness. Researches and resolves problems, keeping the supervisor informed of issues that may require management awareness. Maintain updated Desktop procedures. * Make recommendations for process improvement. * Performs other duties as assigned. Requirements * ERP accounting systems expertise in a large company environment. i.e. Oracle, SAP, JD-Edwards * Banking platform experience: i.e., JPM Access; CashPro(BofA) * International banking knowledge preferred (IBK/SWIFT/CLABE) * Oracle Payables and Markview Experience desired * Excellent organization skills * Intermediate Word and Excel * Ability to work in a fast-paced production environment * Clear Communication Skills (Written and Verbal) and Commitment to Excellent Customer Service * 3-5 years' experience with Finance / Banking / A/P-Disbursements related functions; 1099 filing/processing & B-Notice expertise * Associate's degree or appropriate experience preferred * Candidate must be able to travel to our Santa Clarita office. What You Can Expect * Cruise and Travel Privileges for You and Your Family * Health Benefits * 401(k) * Employee Stock Purchase Plan * Training & Professional Development * Tuition & Professional Certification Reimbursement * Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: *************************************************** Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL

Guest Services Coordinator Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world's most beautiful destinations. Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel. Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime. To learn more about Scott Dunn, please click HERE About The Opportunity The Guest Service role is a guest-facing role and will provide pivotal support across the guest booking journey; supporting delivery of team targets, ensuring our exemplary service standards are met, and adding luxurious finishing touches to our trips. This role requires the individual to be confident in your ability to plan and prioritize workload, whilst being able to adapt to last minute requests and have excellent organization, high attention to detail, communication skills and be able to act on your own initiative. All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process. In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make. In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best. Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun. Key Responsibilities To be a core component of the team by dovetailing operational requirements with the Travel Consultant's sales responsibilities, ensuring efficiency and accuracy Organize additional elements for the trip such as excursions, restaurants, spa treatments in conjunction with the Travel Consultant Support team KPIs and targets by assisting with guest communication post booking of a luxury trip Liaise with the Product Team on new properties and the concierge requirements. Book ancillary elements such as car hire, room/flight upgrades, transfers and insurance when required Conduct post-trip calls and clearly annotating feedback in our internal database, whilst effectively handling any issues that are raised Ensure we deliver a Scott Dunn service which meets the high level of service expected, this is monitored in the after-travel Net Promoter survey. Ensure any complaints are reported and follow our internal process Support the Travel Executive team in confirming all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard Act as a second pair of eyes, spotting discrepancies and areas for possible error Ensure a timely collection of balances Obtain and accurately record all required information from guests on behalf of the Travel Consultants To attend supplier meetings and training to ensure total immersion in the destinations offered, including visiting countries as part of a familiarization trip Experience & Qualifications Attention to detail, ownership of accuracy An ability and desire to work in a fast-paced environment To relish the challenge of working towards targets and team KPIs Ability to work to deadlines and prioritize effectively Understanding of luxury service and guest expectations Self-motivated with a proactive and positive attitude Genuine passion for luxury travel would be beneficial Prior experience in a customer facing role such as a call center, luxury retail environment, guest relations or hospitality/airlines Proficient English communication skills (written and oral) Competent telephone manners Work Perks! - What's in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. A career, not a job: We offer genuine opportunities for people to grow and evolve We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including, medical, dental, vision, gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability Flexible Spending Accounts Employee Assistance Program 401k program with partial match Tuition Reimbursement Program Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. #LI-SC1#SD#LI-Onsite Location - San Diego, CA This position is based in our San Diego, Solana Beach Office. If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an hourly pay range of $25.48 - $26.44 plus commission/incentive earnings based on achievable targets. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Centre Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com 🏆 Travel Weekly Magellan Awards : Silver Winner for Accessibility and Inclusivity (2023) 🌟 GBTA WINiT : DEI Leadership Pinnacle Award (2023) ✈️ CHHR : 5-Star DE&I Employer (2023, 2024) 🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024) 🏅 Newsweek : America's Greatest Workplaces for Diversity (2024)