Viking River jobs

Come join the exciting world of travel! Are you passionate about travel and eager to help others create unforgettable memories? Join our team as a remote Service Specialist at Viking Cruises! As an essential part of our company, you will provide our guests with the highest level of customer service from the comfort of your own home. Job Responsibilities: Handle inbound service calls from clients and prospective passengers Identify caller needs and resolve issues to achieve the highest level of customer satisfaction Make outbound calls and provide additional information as needed Provide technical assistance to callers as needed; provide assistance to guests regarding change requests, itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile Maintain individual service quality goals, and adhere to the Call Center matrix for improved customer satisfaction results; maintain customer records in CRM tool Ensure accurate and timely service and respond quickly and proactively to customer requests Job Requirements: Enjoy working from home in a fully virtual environment Time management and multi-tasking skills 1+ years of call center experience Strong customer service skills Excellent verbal and written communication skills Proven ability to provide clients with a first call resolution Ability to develop strong client relationships and adjust as needed for each customer General knowledge of world geography To be successful working from home: Proficiency with basic computer applications and equipment MS Office products (Excel, Outlook, and Word); web conferencing software (Zoom, Teams) Must be able to provide: o A distraction-free workspace/environment o Space for a desktop computer with two to three monitors o Stable power source and internet connection: o Dedicated high-speed internet (minimum) of 25 Mbps Upload and Download Speeds) and ethernet connection § Connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots o Ability to ‘plug in' your equipment to your Modem/router during work times What We Offer You: Highly competitive compensation plan. Salary range $15.67-$20.70 hourly determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions. Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time. #Nationwide25

JOB TITLE: Accounts Payable Manager DEPARTMENT: Accounting REPORTS TO: Director of Accounting and Finance WORK ARRANGEMENT: On-Site DUTIES AND RESPONSIBILITIES: Accounts payable team management: Supervises, trains, and evaluates AP staff, assigns work, and ensures performance goals are met. Manage accounts payable operations: Oversees full accounts payable cycle, from invoice entry, coding, bank uploads and payment execution. Issues final payment approval. Vendor management: Controls and verifies existing vendor information and oversees new vendor approvals. Financial controls and compliance: Develop, implement, and monitor internal controls and company policies to prevent fraud and ensure compliance with financial regulations. Reporting and analysis: Prepare and analyze accounts payable entries and provide financial information to management. Cash flow management: Tracks and reports on cash position, foreign currency funding requirements, and cash forecasting. Process improvement: Identify opportunities to streamline accounts payable workflows and implement technologies or automation to enhance efficiency and accuracy. Month-end and year-end close: Coordinate and manage accounts payables tasks related to month-end and year-end closing processes, including reconciliation and accruals. Audit support: Provide necessary documentation and information to external auditors. Accounts payable team support: Will assist with payment entries, coding, bank uploads and payment processing as needed. Will ensure dual controls remain in place. Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: This job has supervisory responsibilities. Directly supervises employees within the Accounting- Accounts Payable department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS: Bachelor's Degree (BA) from four-year college or university, or five to ten years of related experience and/or training, or equivalent combination of education and experience. Computer skills required: Accounting Software; Microsoft Office Suite; Spreadsheet Software (Excel), Word Processing Software, Electronic Mail Software COMPETENCIES: Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Design - Demonstrates attention to detail. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through virtual and/or outside activities; Supports affirmative action and respects diversity. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to sit Continually required to utilize hand and finger dexterity Frequently required to talk or hear Frequently required to sit. While performing the duties of this job, the noise level in the work environment is usually quiet. The employee must occasionally lift and/or move up to 10 pounds Specific vision abilities required by this job include: No special vision requirements The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply now Refer a friend Job no: 528430 Work type: Full time Paid Media Specialist Flight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to "open up the world for those who want to see". Every day, we give people all around the world the opportunity to experience something really amazing - travel! To learn more about Flight Centre Travel Group please click HERE About The Opportunity The Paid Media Specialist will support the development, execution, and optimisation of paid media campaigns across various digital platforms to drive lead generation and brand awareness in the Northern Hemisphere region. Working under the guidance of the Paid Media Manager (based in the UK), this role focuses on implementing data-driven strategies to achieve marketing objectives. Key Responsibilities Campaign Development and Execution: * Create and implementing paid media campaigns across platforms such as Google Ads, Facebook Ads, LinkedIn Ads, and others. * Ensure campaigns are aligned with the overall marketing strategy and objectives. Performance Monitoring and Optimization: * Regularly monitor campaign performance metrics * Conduct A/B testing on ad creatives and landing pages to identify opportunities for improvement. * Implement optimisation tactics to enhance campaign effectiveness and achieve key performance indicators. Keyword and Audience Research: * Conduct thorough keyword research to inform search engine marketing campaigns. * Identify and define target audience segments to improve ad targeting and engagement. Budget Management: * Assist in managing and allocating budgets for various campaigns, ensuring efficient use of resources. * Track daily budget pacing and report findings to the Paid Media Manager. Collaboration and Communication: * Work closely with the Paid Media Manager, brand teams and digital hub to align campaigns with broader marketing initiatives. * Collaborate with content creators and designers to develop compelling ad creatives. * Communicate campaign performance insights and recommendations to stakeholders. Market Research and Trend Analysis: * Stay updated on industry trends, emerging platforms, and best practices in paid media. * Apply insights to inform campaign strategies and maintain a competitive edge. Reporting and Analysis: * Prepare detailed reports on campaign performance, providing actionable insights and recommendations. * Utilize analytics tools to assess the effectiveness of campaigns and inform future strategies. Experience & Qualifications * Approx. 4+ years of hands-on experience managing paid media campaigns across digital advertising channels, including paid search, display, and social media advertising strategies. * Demonstrated experience in developing and executing data-driven paid media strategies that align with marketing objectives. * Proven track record of managing budgets and delivering measurable results in terms of ROI and key performance indicators * Expertise in platforms such as Google Ads, META Ads Manager, LinkedIn Ads, programmatic platforms and other relevant digital advertising tools. * Strong analytical skills with the ability to interpret data using tools like Google Analytics and Excel to inform decision-making and tactical optimisation. * Experience in B2B marketing, with a focus on lead generation strategies. * Proven ability to design and implement campaigns that effectively generate and nurture leads through the marketing funnel. Work Perks! - What's in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. * Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. * Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! * Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. * Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. * Personal connections: We are a big business founded on personal relationships. * Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. * A career, not a job: We offer genuine opportunities for people to grow and evolve * We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. * Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: * Generous paid time off policy * Travel perks/discounts * Health & Wellness Programs and Employee Financial Wellness Services * National/International Award Nights and Conferences * Group benefits including extended health care, dental and vision, gender affirming care, fertility care * Insurance including life, AD&D, critical illness, long term disability * Employee Assistance Program * RRSP/RPP with matching * Tuition Reimbursement Program * Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions * Global career opportunities in a network of brands and businesses #LI-SM1#FCB#LI-Onsite Location - Toronto, Canada If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an annual salary range of $77,000 - $85,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. This posting reflects an active vacancy that we are currently seeking to fill. We welcome applications from candidates with diverse experiences; Canadian work experience is not required for this position. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers. Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at ************************* Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023) GBTA WINiT: DEI Leadership Pinnacle Award (2023) ️ CHHR: 5-Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024) Newsweek: America's Greatest Workplaces for Diversity (2024) Applications close: 31 Dec 2025 Eastern Standard Time

Apply now Refer a friend Job no: 528570 Work type: Full time Travel Consultant Attention Travellers, Your Search for the Perfect Job Ends Here! Soon, you'll land a role where you're encouraged to share your passion for travel and open up the world for our customers. The atmosphere is warm, welcoming, and rewards the bold and brave. Leave your ego at the door and bring along your drive, determination, and resilience. You might hit some bumps along the way, but you'll have the full support of your team. So buckle up and read on… your next adventure awaits! To learn more about Flight Centre please click HERE About the opportunity As a Travel Sales Consultant in a customer facing retail store, you will help to plan, book, and coordinate your customers' next amazing travel experience. You'll be working towards Key Performance Indicators (KPI's) and commission targets so building your customer relationships and satisfaction will be critical to your success in this role. What It Takes to Be Part of Our Team * Travel Expert: You're the go-to person in your circle for travel recommendations, tips, and tricks. * Innovative Thinker: You seek out new ways to build on your success and think outside the box to find the best travel solutions for your customers. * Sales-focused: You believe hard work should be rewarded, so you're focused on achieving your KPIs and sales targets to get the incentives you deserve. * Organised: You understand the importance of organisation and managing your time effectively to achieve the best results and stay on top of your work. * Multitasker: You're good at the people stuff and the behind-the-scenes stuff too - building itineraries, creating invoices, operating our booking systems, and multitasking with a customer in front of you. How You'll Open Up the World for Our Customers * Create Dream Itineraries: Build dream trips for your customers, creating lasting memories they'll share for years to come. * Share Your Knowledge: Use your travel expertise to make perfect recommendations from a range of options including flights, accommodation, cruises, tours, insurance, and more. * Roll Out the Red Carpet: Make your customers feel welcomed and valued through active listening, mutual respect, and a positive attitude. * Trusted Advisor: Be someone your customers can trust and share their excitement with, showing them you take your business seriously but not yourself. Experience & Qualifications: * 2 years' experience in travel sales * Experience with Sabre GDS * High school diploma or higher * Experience in retail or customer service with a sales focus, including the ability to upsell products or services * Proven track record of meeting sales or customer service goals for at least 2 years * International travel experience * Advanced computer skills, including proficiency in using complex systems * Ability to work full-time hours, including evenings and weekends Work Perks! - What's in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. * Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. * Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! * Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. * Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. * Personal connections: We are a big business founded on personal relationships. * Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. * A career, not a job: We offer genuine opportunities for people to grow and evolve * We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. * Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: * Generous paid time off policy * Travel perks/discounts * Health & Wellness Programs and Employee Financial Wellness Services * National/International Award Nights and Conferences * Group benefits including extended health care, dental and vision, gender affirming care, fertility care * Insurance including life, AD&D, critical illness, long term disability * Employee Assistance Program * RRSP/RPP with matching * Tuition Reimbursement Program * Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions * Global career opportunities in a network of brands and businesses Don't Miss Out! Apply now for one of the best adventures you'll ever have. #LI-DE1#FCB#LI-Onsite Location - Toronto, Canada For this position, we anticipate offering an annual salary of $45,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $45,000 - $72,000. The annual salary range listed represents the total compensation package, excluding benefits. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at ************************* Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023) GBTA WINiT: DEI Leadership Pinnacle Award (2023) ️ CHHR: 5-Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024) Newsweek: America's Greatest Workplaces for Diversity (2024) Applications close:

Job Description JOB TITLE: Lead, Paid Search DEPARTMENT: Marketing REPORTS TO: Director, Performance Media SUMMARY: Responsible for the strategic planning, execution, and ongoing optimization of paid search and Performance Max campaigns across Google and Bing platforms. This role requires the use of discretion and independent judgment in decision-making related to budget allocation, campaign structure, creative direction, and performance strategy. The position plays a critical role in shaping media performance, driving cross-functional alignment, and influencing broader digital marketing objectives in partnership with analytics, CRM, and content stakeholders. DUTIES AND RESPONSIBILITIES: Develop and manage comprehensive paid search and Performance Max strategies that align with broader business goals and revenue targets. Exercise independent judgment in campaign planning, budget forecasting, and media investment decisions to meet ROAS and customer acquisition goals. Lead the architecture, implementation, and optimization of paid campaigns across Google Ads (Search, PMAX, YouTube, Shopping) and Bing, ensuring best practices in structure, bidding, and creative application. Evaluate and interpret campaign performance data to identify strategic opportunities and formulate testing roadmaps; adjust tactics and strategy based on learnings. Collaborate cross-functionally with analytics, CRM, and merchandising teams to interpret complex data sources and incorporate multi-touch attribution, LTV models, and audience insights into campaign strategy. Independently generate and present weekly and monthly reporting, inclusive of performance trends, strategic recommendations, and testing insights for leadership review. Partner with SEO and content leads to align paid and organic keyword strategies, influence content roadmap, and optimize user journeys across channels. Influence platform-level innovation and propose new initiatives to enhance media effectiveness and customer engagement. Stay informed on industry trends, Google Ads platform changes, and evolving best practices; proactively recommend policy or process updates accordingly. May be required to work extended hours, evenings, weekends, or holidays based on business needs and campaign requirements. Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: Bachelor's Degree (BA) from four-year college or university, or four or more years of related experience and/or training, or equivalent combination of education and experience. Certificates, licenses, and registrations required: Mandatory certifications: Google Ads Search Certification, Google Ads Shopping Certification, Microsoft Advertising Search Certification, and Microsoft Advertising Shopping Certification. Nice-to-have certifications: Google Ads Measurement Certification, Google Ads Display Certification, Google Ads Video Certification, Google Merchant Center Fundamentals, Google Analytics Certification (GA4), Microsoft Advertising Native & Display Certification, and Search Ads 360 Certification. Computer skills required: Microsoft Office Suite; Project Management Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software Other skills required: Four or more years in paid search, ideally in-house or agency Expert in Google Ads, Performance Max, and Google Analytics Google Ads & Microsoft certification Strong analytical and Microsoft Excel skills Excellent communication and presentation skills Nice-to-have: Experience with feed management platforms (e.g., Feedonomics, Productsup, GoDataFeed) for optimizing product feeds for Google and Microsoft Shopping campaigns. Luxury travel experience a plus COMPETENCIES: Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Design - Generates creative solutions; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through virtual and/or outside activities; Supports affirmative action and respects diversity. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Strategic Thinking - Understands organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Visionary Leadership - Displays passion and optimism; Inspires respect and trust. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Occasionally required to stand Occasionally required to walk Continually required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear While performing the duties of this job, the noise level in the work environment is usually moderate The employee must occasionally lift and/or move up to 10 pounds Specific vision abilities required by this job include: Close vision; Color vision

Viking River Cruises is seeking a highly skilled and innovative Data Scientist to join our Advanced Analytics team. Reporting to our Director, Advanced Analytics you will play a pivotal in driving data-driven decision-making and enhancing customer engagement across all channels. Our ideal candidate will have a strong background in predictive modeling, personalization engines, and cross-functional collaboration. This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis. Job Responsibilities: Design, build, and refine predictive models to optimize customer engagement across digital and offline channels. Define, iterate, and implement a dynamic Next Best Action (NBA) engine to deliver personalized recommendations aligned with booked passenger goals and preferences. Ensure the integrity and accuracy of data through rigorous testing and validation of models. Apply advanced statistical and machine learning techniques to understand customer behavior and campaign performance. Wrangle, process, cleanse, verify, and enrich data from different sources used for analysis and modeling. Proven experience with data analytics, feature engineering, and building end-to-end ML pipelines Familiarity with fine-tuning and applying Large Language Models (LLMs) such as GPT, LLaMA, or Claude for NLP and generative tasks Familiarity with vector databases and retrieval-augmented generation (RAG) pipelines Experience integrating AI/ML models into secure or cloud-hosted environments Translate complex data into actionable insights to support strategic initiatives across sales, marketing, and operations. Develop and maintain dashboards and reporting tools to monitor model performance and business impact. Partner with cross-functional teams to identify opportunities for data-driven enhancements and integrating predictive models into customer-facing platforms Develop best practices in model governance and deployment. Job Requirements: Master's or Ph.D. in Data Science, Statistics, Computer Science, or related fields. 8+ years of relevant experience in predictive modeling, machine learning, and personalization systems. Proficiency in Python, R, SQL, cloud-based platforms (e.g., AWS, Azure), data platforms like Databricks and ML frameworks such as PyTorch, TensorFlow, or Scikit-learn Experience with recommendation systems, NBA frameworks, and customer journey analytics. Understanding of software engineering foundations - including clean code practices, testing, version control, and CI/CD workflows. Comprehensive understanding of the ML lifecycle, from experimentation to model development and deployment. Strong communication skills and ability to present technical concepts to non-technical stakeholders. Preferred Skills: Background in travel and hospitality Familiarity with tools like Power BI Knowledge of customer segmentation, lifecycle modeling, and A/B testing. What We Offer You: · Highly competitive compensation plan. o Salary range $200,000 - $240,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, individual qualifications and other relevant business considerations. o Employees are eligible for annual discretionary bonus. o 401(k) plan with company match. o Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions. · Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). · Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. · Opportunity to take a free and/or discounted cruise. · Highly subsidized gym membership. · Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time.

Are you highly organized, have strong attention to detail and are customer service oriented? Are you interested in learning more about the travel industry? If yes, this may be your next job opportunity! World Travel Holdings is seeking a remote Villa Concierge that will enhance the client's villa experience by arranging services that complement their stay such as limousine service, car rental, chef services, dinner reservations, activities, etc… The Concierge will finalize bookings by sending guest arrival forms, travel documents and other work-related correspondence required to process the bookings. Concierge services must be handled in a polite, professional and knowledgeable manner while ensuring all performance goals are achieved consistently and in accordance with WTH Luxury brands quality standards. About World Travel Holdings World Travel Holdings is the nation's largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country's original host agency and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wilmington, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com. We are proud to be named: 50 Most Engaged Workplaces by Achievers Top 500 America's Best Midsize Employer by Forbes Top Workplace in South Florida by Sun Sentinel Responsibilities Answer incoming telephone calls and email inquiries in accordance with WTH Villa Concierge guidelines Convey enthusiasm to customers and have a genuine desire to be of service Proactively recommend experiences or add-ons that will enhance the customer's vacation experience Create and send Introduction Email, Guest Arrival Form and final documentation to confirmed clients Gather and document all arrival and departure information from each villa client and relay this information to the villa supplier Document and confirm any client requests related to their villa booking including but not limited to: Car rentals, grocery pre-stocking, chef requests, ground transportation, etc… Work with suppliers to confirm availability of additional services and invoice the customer if services must be pre-paid Ensure comprehensive and accurate collection of all appropriate customer information, input additional services using the Company invoicing system, and send invoice and documents to the customer Provide documentation to Accounting and load additional service lines into booking system when these services are added to a previously confirmed booking Follow-up on past due client arrival information Make amendments to existing bookings in accordance with Company guidelines Initially deal with customer inquiries and complaints involving the Supervisor or Customer Service when appropriate Load new supplier information into appropriate files/booking system when received Participate in training sessions and development activities recommended by supervisory staff Build a knowledge base for each destination served, sharing sources/recommendations/successes throughout the concierge team Qualifications Must have a minimum of 2 years travel sales industry experience and knowledge of luxury vacation destinations Experience in Villa or Luxury Travel preferred Knowledge of Italy and France a plus The ability to build strong customer and supplier relationships is vital Strong written and verbal communication skills and a personable phone presence are essential Must be highly organized and proficient with Microsoft Office software Available to work full time 40 hours a week; Hours of operations: Sunday - Saturday 9am-8pm EDT. One weekend day is a must for shift. Ability to travel on FAM inspection trips when required Must be a resident and live in a US state. We do not currently hire in AK, CA, HI, KY, ND, OH, OR, and PA. Not ready to apply? Connect with us for general consideration.

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We're looking for an amazing Senior Technician, Condition Based Maintenance to fill this role. You'll be responsible the deployment including installation, setup, commissioning and ongoing support of Vibration Analysis monitoring systems aboard our vessels as a primary focus however, implementation of other complimentary technologies and systems is also required. The role is key to support the Condition Based Maintenance (CBM) Manager in delivering the business requirements and targets for failure prevention, maintenance optimisation and cost savings across the fleet. This position will oversee the installation, upgrades and training of such CBM systems, working closely with onboard operation and maintenance teams, with support from the Manager of our Condition Based Maintenance (CBM) Programs. The role works collaboratively with all officer ranks and some petty officer ranks in the technical team from Chief Engineer to Third Engineer to Machinists across all ships in the Carnival enterprise fleet. Here's a summary of what Holland America Line is looking for in its Senior Technician, Condition Based Maintenance. Is this you? **Responsibilities** + Direct implementation of CBM solutions onboard the ships (new and upgrades) including supervision of contractors. + Assist the team with any shipboard related CBM queries and resolutions + Assist in the timely calibration and repairs of CBM systems and hardware. + Project manage installation of CBM equipment and training on existing vessels or new installations - Remote and onboard with the crew. + Conducts training and advances the importance of CBM to the onboard team members. Champions the upholding of company culture and core values to all technical teams they interact with. + Provides continuous improvement to each asset maintenance strategy based on condition-based data reporting. + Using data collected by ship teams or their own resources from maintenance systems or other performance based systems like Neptune, this role creates spot check Vibration analysis reports or longer term reporting where the vessels' teams are managing particular asset issues or warranty situations. + Conducts remote analysis of vibration data (spot check or longer-term vessel support). + Analyses incoming reports from third party Condition Monitoring partners assessing quality and validity to ensure the ships' crew receive realistic recommendations from accurate results. + Conducts root cause analysis on equipment failures and determines potential failure solutions utilizing CBM technology. Collaborates with internal shore-based technical operations and asset management teams to improve current capabilities by providing ongoing fault condition support and monitoring. + Contributes to RCM and FMEA analysis **Requirements** + Additional schooling for engineering training, accreditation and relevant skills and experience (technical college or advanced vocational education) + VA CAT II - Intermediate Vibration Analyst (international recognized standard) - Required + 3 years' experience in maintaining rotating equipment and maintenance management implementing and monitoring CBM asset strategies, preferably in the maritime and or passenger cruise vessel sectors. + 2 years' knowledge of predictive technologies include but are not limited to: Vibration Analysis, Oil Analysis and Performance measurement. + 2 years' Experience with CBM data collection and analytics software. Preferably Mimic, Emerson CSI2130 and CSI2140 or equivalent + Must be highly proficient in the use of computer business applications, internet technology and project planning and management tools. + Experience with vibration database building including correct calculation and selection of frequency bands and filter settings for specific machine components + Experience with troubleshooting complex machinery issues utilising engineering knowledge and Vibration data collector and analyser advanced functionality (i.e. cross channel phase, high resolution data capture, transient data capture) + Takes initiative with suggesting improvements to existing processes and being involved with active discussions around ideas. These efforts must be solutions driven. + Must be capable of multitasking and working under pressure to maintain agreed deadlines. Flexible to working unusual hours to accommodate onboard ship tasks along with supporting meetings and discussions in various global locations or remotely across differing time zones. + Excellent written and oral communication skills to provide discussion involvement with complex task management and solution provision + Ability to train, coach and communicate with all officer ranks and in some cases, with petty officer ranks (ex. Chief Engineer, Third Engineer, Machinists) and shoreside staff to ensure the correct delivery of our CBM programs assisting with remote and face to face training and discussions + Ability to travel more than 50% with shipboard travel likely _This position follows the Company's schedule of three days in the office per week (Tuesday, Wednesday, Thursday) with flexibility to work remotely the remainder of the week._ **What You Can Expect** + Cruise and Travel Privileges for You and Your Family + Health Benefits + 401(k) + Employee Stock Purchase Plan + Training & Professional Development + Tuition & Professional Certification Reimbursement + Rewards & Incentives + Base Salary Range: $69,300 to $93,600. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. **Our Culture...Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ************************************************************************* Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** **\#HAL**

Viking is seeking a detail-oriented and proactive Corporate Paralegal or experienced Legal Assistant to join our expanding Legal Department. This role will provide direct support to the Director of Business Administration and will be trained to manage key operational workstreams, including contract lifecycle management and liquor licensing. The ideal candidate is a highly organized self-starter who thrives in a fast-paced environment and can effectively manage multiple legal requests and shifting priorities. This role also includes providing administrative support to the General Counsel and the broader legal team as needed. Key Responsibilities: Assist with contract lifecycle management, including tracking, reviewing, and organizing agreements. Support liquor licensing processes and compliance efforts. Respond to ad hoc legal requests and coordinate with internal stakeholders. Provide administrative support to the General Counsel and legal team. Maintain accurate records and documentation across various legal workstreams. Qualifications: Strong ability to follow direction and adapt to the needs of different stakeholders. Excellent organizational skills with the ability to manage tasks independently from initiation to completion. A customer service-oriented mindset and professional communication style. Prior experience in a legal assistant or paralegal role preferred. What We Offer You: Highly competitive compensation plan. Salary range $90,000-$120,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time.

Community Specialist The Community Specialist, reporting to our Social Communities Manager, is a key advocate for Viking's brand across social media and digital platforms. This role involves active social listening, timely customer engagement, and identifying emerging trends to foster a strong online presence. By handling both inbound and outbound interactions, the specialist ensures Viking is represented with integrity and consistency, addressing customer concerns while driving positive sentiment and brand loyalty. Working closely with our Social Communities Managers and cross-functional teams, the Community Specialist gathers and reports on insights from online interactions to shape digital strategy and enhance the guest experience. Success in this role requires maintaining a cohesive brand voice, balancing multiple priorities, and staying composed under pressure. The ideal candidate thrives in fast-paced environments, uses insights to inspire engagement opportunities, and brings a passion for building vibrant online communities. This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday, Wednesday and Thursday on a weekly basis. Key Responsibilities: Monitor social media platforms, review sites, and forums for brand mentions, trends, and emerging issues. Triage direct messages, comments and emails to various customer support teams. Utilize social listening tools to analyze sentiment and gather actionable insights from the online community. Respond to comments, questions, and feedback across Viking's social channels in a timely, brand-aligned manner. Foster brand loyalty and engagement by maintaining a positive, premium online presence. Partner with customer-facing teams to ensure online support reflects Viking's standards and best practices. Compile regular reports for leadership highlighting online activity, customer feedback, and areas for improvement. Play an active role in crisis response, assisting managers with executive reporting and aligning with other teams on brand response. Support weekend coverage (schedule TBD), ensuring daily social monitoring, reporting, and engagement. Source User Generated Content from all social platforms, managing permissions, approvals and database upkeep. Qualifications: 2+ years moderating and managing social communities for a national or international brand, with experience handling brand reputation and crisis response. Experience handling large-scale customer communications with consistency and care. Proficient in social media management tools like Khoros, Talkwalker, Hootsuite, Sprout Social, etc. Exceptional communication and copywriting skills with a sharp eye for grammar, accuracy, tone and clarity. Ability to shift priorities quickly and remain composed under pressure. Detail-oriented with proven ability to manage simultaneous projects and prioritize tasks under pressure. Background in customer relations or customer service Passionate about travel, global cultures, and lifelong learning Platform and database configuration experience Tech-minded/AI learning and implementation Business-to-consumer product experience What We Offer You: Highly competitive compensation plan. Salary range $70,000-$85,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time.

National Director of Sales Training A world where tech and people work collectively to make corporate travel simpler, faster and easier. Corporate Traveler is one of Flight Centre Travel Group's (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we've been helping go-getter businesses grow through travel. Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG's corporate travel division. Award winning, forward thinking and fun to work for - this is a business for people who love travel, are team players and customer service oriented. To learn more about Corporate Traveler please click HERE About The Opportunity The National Director of Sales Training will lead the regional implementation of a global sales methodology, designing scalable training programs for SDRs and AEs to improve performance and drive consistent revenue growth. This role combines hands-on training development, cross-functional collaboration, and individual quota-carrying to stay grounded in the sales process. With a focus on onboarding, upskilling, and methodology adoption, the position is key to building a high-performing, continuously evolving sales organization. Key Responsibilities Design and create comprehensive sales training programs for new Sales Development Representatives (SDRs) and new Account Executives (AEs) Ensure training materials are aligned with Sales Strategies, Ramp time goals and sales targets. Ensure training materials are aligned with Sales Methodologies. Conduct in-person and virtual training sessions and workshops that are interactive, motivating and tailored to individual position (SDR or AE) ramp goals. These trainings can be run by Subject Matter Experts within the business, Sales Leadership, Sales Enablement or Sales Training Specialist. Proactively monitor reps by Key Performance Indicators (KPIs) & work alongside sales leaders to develop reps individually based on perceived gaps. Regular check-ins, supporting sales leaders in development to Account Executives (AEs), creating a framework & competency tracker for when Sales Development Representatives (SDRs) are ready to become Account Executives (AEs) Collaborate closely with the VP of Sales and Sales Enablement Manager to strategically design, develop, and implement comprehensive sales methodologies that can be seamlessly integrated across the entire Sales Department. This will involve working cross-functionally to assess current sales processes, identify improvement opportunities, and create standardized, scalable approaches that align with the company's strategic sales objectives and support consistent performance enhancement Experience & Qualifications Minimum 5 years' experience in a B2B senior sales role 1+ years' experience managing a sales team 1+ years' experience training B2B sales in a Go-To-Market environment Consistent track record of quota achievement Travel Industry Knowledge is a plus Experience hiring and training in a fast-paced environment High levels of self-motivation, ownership and adaptability with the ability to handle multiple responsibilities and teams Analytical and data-driven Work Perks! - What's in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. A career, not a job: We offer genuine opportunities for people to grow and evolve We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including, medical, dental, vision, gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability Flexible Spending Accounts Employee Assistance Program 401k program with partial match Tuition Reimbursement Program Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. #LI-DE1#CTUS#LI-Onsite Location - Irvine, CA If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an annual salary of $125,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $125,000 - $175,000. The annual salary range listed represents the total compensation package, excluding benefits. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Centre Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com 🏆 Travel Weekly Magellan Awards : Silver Winner for Accessibility and Inclusivity (2023) 🌟 GBTA WINiT : DEI Leadership Pinnacle Award (2023) ✈️ CHHR : 5-Star DE&I Employer (2023, 2024) 🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024) 🏅 Newsweek : America's Greatest Workplaces for Diversity (2024)

The Senior Copywriter is a key member of Viking's Brand and Communications team. Based in the corporate office in Woodland Hills, CA, this role reports to the Copy Director and plays a critical part in shaping and maintaining Viking's global brand voice. This position is included in our hybrid work policy and is required to work in person from our Woodland Hills, CA office every Monday, Wednesday, Thursday. As a steward of that voice, the Senior Copywriter is responsible for crafting compelling, accurate and brand-aligned copy across a wide range of channels, including but not limited to: Editorial features and travel articles for onboard magazines Seasonal web campaigns and themed microsites Marketing brochures and print collateral Direct mail letters and promotional pieces Website copy, banners and digital advertising Onboard guest materials including port talks and enrichment content Video scripts and broadcast advertising Creative ideas and copy for Viking.TV, the award-winning cultural enrichment channel Key Responsibilities: Write clear and engaging copy that reflects Viking's values and global point of view Independently manage multiple copy projects with varying timelines, complexity and business impact Collaborate closely with project management, design studio, product and web teams to support strategic priorities and meet deadlines Review, proofread and ensure all content is error-free, adhering to Viking's brand style guide and tone of voice Actively participate in project kick-off and follow-up meetings-ask proactive questions, seek clarity and confidently explain creative choices to align with partner feedback Make edits based on feedback from fellow editors and leadership, approaching revisions with a positive collaborative attitude Support content development workflows, including leveraging AI-driven tools and optimizing copy for AI-driven search Serve as a liaison with international offices-including London, Sydney, Shanghai and Basel copy teams-to maintain editorial standards and consistency across markets Participate in quality assurance phases and conduct audits to ensure correct implementation of final copy Stay current on competitors, industry trends and technology developments, sharing insights with the team through presentations or discussions Cover copy projects during team members' absences and act as proxy for copy leadership in meetings and communications as needed Required Qualifications: A seasoned copywriter with experience in journalism, publishing or marketing, highly organized and able to manage multiple priorities and deadlines An exceptional proofreader with strong grammar skills and meticulous attention to detail Digitally fluent and confident across print, digital and video formats, with a passion for travel, storytelling and cultural discovery Collaborative, curious and comfortable working autonomously in a fast-paced detail-oriented environment A positive team-oriented professional who adapts flexibly to shifting business needs and embraces challenges with a can-do attitude Bachelor's degree in English, journalism, communications or a related field Seven or more years of professional writing experience in journalism, marketing or communications Superior spelling, grammar and proofreading skills A strong portfolio showcasing brand, advertising and editorial writing across formats Proven creative ability and understanding of marketing principles Excellent time management and project coordination skills Rigorous attention to detail and high editorial standards (familiarity with Chicago Manual of Style is a plus) Proficiency in Microsoft 365 and Teams Experience using AI writing tools such as ChatGPT or Copilot Knowledge of SEO and SEM best practices Confident presenting work to peers and senior leadership Experience in travel, hospitality or the arts and culture sector Familiarity with writing for international English-speaking audiences What We Offer You: Highly competitive compensation plan. Salary range $95,000-$110,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions. Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time.

Sales Development Representative A world where tech and people work collectively to make corporate travel simpler, faster and easier. Corporate Traveler is one of Flight Centre Travel Group's (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we've been helping go-getter businesses grow through travel. Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG's corporate travel division. Award winning, forward thinking and fun to work for - this is a business for people who love travel, are team players and customer service oriented. To learn more about Corporate Traveler please click HERE About The Opportunity Corporate Traveler, a multi-billion-dollar global travel organization, is seeking a Sales Development Representative to join our US team. The SDR will be responsible for identifying and creating new qualified sales opportunities through outbound & inbound lead generation, developing relationships with prospects, acting as the initial point of contact. This role will be vital in building pipeline and revenue for the company. This team is heavily collaborative and motivated by achieving personal goals & growing their sales careers. Key Responsibilities Oversee and spearhead the start of the sales cycle from prospect to qualification Generate new meetings with potential & targeted customers using personalized outreach (Phone, email, social) Work closely with Sales and Marketing on projects that help drive inbound & outbound revenue growth Collaborate with team members to share and learn from best practices Represent and demonstrate our company values, brand, and mission Experience & Qualifications Strong experience with outbound prospecting Excellent verbal & written communication A self-starter, focused, dynamic, and eager to learn Organized and possess strong time management skills Emphasis on development & continuous improvement Tech savvy: Experience with Salesforce, Outreach or other lead generation tools 1+ years of sales or relevant experience Work Perks! - What's in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. A career, not a job: We offer genuine opportunities for people to grow and evolve We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including, medical, dental, vision, gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability Flexible Spending Accounts Employee Assistance Program 401k program with partial match Tuition Reimbursement Program Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. #LI-DE1#CTUS#LI-Onsite Location - Culver City, California If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On target earnings average range between $60,000 - $65,000. The annual salary range listed represents the total compensation package, excluding benefits. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Centre Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at *************************** 🏆 Travel Weekly Magellan Awards : Silver Winner for Accessibility and Inclusivity (2023) 🌟 GBTA WINiT : DEI Leadership Pinnacle Award (2023) ✈️ CHHR : 5-Star DE&I Employer (2023, 2024) 🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024) 🏅 Newsweek : America's Greatest Workplaces for Diversity (2024)

Reporting to our Vice President of Sales you will lead a team of 90+ professionals across sales and customer service, driving revenue growth and guest satisfaction through strategic web chat initiatives. This role is responsible for optimizing chat operations, integrating AI technologies, and fostering a culture of high performance and continuous improvement. The ideal candidate will be a leader with a passion for digital engagement, operational excellence, and team development. You will ensure the sales department operates as high-performing, revenue-generating channels by equipping agents with the right tools, messaging, and opportunities to effectively convert inquiries into sales as well as effectively servicing Viking guests. This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis. Job Responsibilities: Strategic Planning & Execution: Establish and execute KPI metrics (targets, goals, and strategic objectives) in collaboration with leadership. Develop and implement web chat sales strategies to exceed company goals, including detailed plans to deliver revenue targets and optimize conversion strategies. Sales & Guest Experience Leadership: Own and scale the sales process and guest experience by hiring, coaching, and empowering managers. Partner with Learning & Development to design training programs that enhance chat agent performance in sales conversion, service excellence, and product knowledge. Cross-Functional Collaboration: Work closely with Marketing to drive revenue and with Technology to implement enhancements. Evaluate and integrate emerging technologies (e.g., chatbots, predictive analytics, sentiment analysis) to improve agent productivity and guest experience. Performance & Quality Management: Monitor key KPIs, refine scripts and workflows, and coach teams to increase guest satisfaction and revenue. Establish QA protocols to ensure compliance and uphold brand standards. Operational Excellence: Ensure adherence to operational standards and compliance protocols. Oversee documentation, payroll accuracy, performance monitoring, and training initiatives within the management team. Engagement & Change Management: Collaborate with stakeholders across all levels of the organization. Lead the team through organizational and technological changes with clear communication and minimal disruption. Facilitate inclusive dialogues to ensure all voices are heard and valued. Forecasting & Trend Analysis: Maintain accurate forecasts and dashboards to inform strategic decisions. Monitor emerging trends and adjust strategies to stay ahead of industry shifts. People Leadership: Proven ability to manage and motivate both sales and service agents and align to company expectations and goals Job Requirements: Bachelor's degree preferred 5-10 years of experience in web chat sales and customer service, ideally in high-growth environments 5+ years leading large-scale digital engagement and sales teams Proven success managing executive relationships and driving performance in metrics-driven organizations Deep expertise in web chat platforms, conversational AI (e.g., ChatGPT), and chat analytics Skilled in optimizing workflows, conversion funnels, and customer segmentation Familiar with omnichannel strategies across voice, email, and social media Proficient in MS Office, CRM systems, Power BI, and workforce management tools Strong ability to interpret and act on real-time performance data What We Offer You: Highly competitive compensation plans Salary range $135,000 - $160,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, individual qualifications, and other relevant business considerations. Historic annual average commission of $60,000 (based on overall department performance and the terms of the applicable commission plan) Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Accrue paid vacation days based on your company tenure, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time.

World Travel Holdings is seeking an experienced Business Analyst for its Business to Business (B2B) Division - Dream Vacations, and CruiseOne. Join our team and help us scope, define and communicate software initiatives that support the strategic objectives of the organization. About World Travel Holdings World Travel Holdings is the nation's largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com. Responsibilities Work in a scrum environment interacting with the scrum team and product owners throughout a Sprint developing user stories, use cases, flow charts and relevant artifacts to convey scope of work. Work closely with product owners to understand the overall business vision to develop product backlog items. Create and maintain product enhancement documentation. Collaborate with UI/UX designer to ensure that the design meets business requirements. Coordinate multiple phases of the software development life cycle including planning, requirements definition, system design and implementation of system applications in collaboration with product owners and scrum team members. Support project initiatives, including identifying and analyzing preliminary business needs, defining the project scope and objectives, and establish project milestones and timeline collaborating with stakeholders and development team. Assist with Sprint testing and user acceptance testing as needed. Work with the Training team to identify and assist in the development of training requirements for the delivery of all system projects to include "train the trainer" requirements and the necessary training materials. Qualifications Bachelor's degree in Business Administration, Marketing, Computer Science, Engineering or related field 5+ years in a business analysis role Strong analytical and project management skills Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of executives, managers, and subject matter experts Proficient in analyzing and documenting complex business processes Proven ability to engage in multiple initiatives simultaneously and successfully In depth knowledge of the Software Development Lifecycle Experience with Scrum or other Agile methods. Experience in writing user stories and acceptance criteria, and in using MS Office products Dabbled with SQL, HTML, XML Prior working experience with API is preferred Knowledge of web development best practices and industry standards Not ready to apply? Connect with us for general consideration.

Job Description JOB TITLE: Senior Manager, Social Media DEPARTMENT: Marketing REPORTS TO: Chief Marketing Officer WORK ARRANGEMENT: On-Site SUMMARY: As the Senior Manager, Social Media, you will lead AmaWaterways' global social media strategy to elevate brand storytelling, drive engagement, and foster community across all platforms. This role is responsible for shaping the voice of the brand in social channels, developing innovative campaigns, and aligning social media efforts with broader marketing, sales, and guest engagement goals. You will oversee content planning, influencer partnerships, performance analytics, and team development, ensuring AmaWaterways remains a leader in luxury travel social media. This role is a strategic thinker and hands-on leader with deep expertise in social media trends, platform algorithms, and audience behavior. You will collaborate cross-functionally with Brand, PR, Digital Experience, Sales, and Guest Services to deliver a cohesive and impactful social presence across the cruise lifecycle.DUTIES AND RESPONSIBILITIES: Social Media Strategy & Leadership Develop and execute a comprehensive social media strategy aligned with brand positioning, campaign goals, and guest engagement objectives. Lead platform-specific strategies for Instagram, Facebook, LinkedIn, TikTok, YouTube, Pinterest and emerging channels. Define and evolve the brand voice and visual identity across social platforms. Partner with Brand and Creative teams to ensure storytelling consistency and high-quality content production. Content Planning & Community Engagement Oversee editorial calendar planning, including campaign launches, seasonal promotions, and real-time engagement. Lead community management strategy, ensuring timely, empathetic, and brand-aligned responses across platforms. Identify and activate user-generated content (UGC) and brand advocates to amplify reach and authenticity. Collaborate with Guest Services and onboard teams to surface real-time moments and guest stories. Influencer & Partnership Strategy Build and manage influencer and creator partnerships to drive awareness and engagement. Negotiate contracts, oversee content deliverables, and measure ROI of influencer campaigns. Partner with PR and Sales to align influencer efforts with media outreach and trade initiatives. Performance Measurement & Optimization Define KPIs including engagement rate, follower growth, reach, sentiment, and conversion metrics. Lead monthly and quarterly reporting, providing insights to leadership and cross-functional teams. Use analytics tools (e.g., Sprout Social, Meta Business Suite, Google Analytics) to optimize content and audience targeting. Team Development & Cross-Functional Collaboration Manage and mentor social media team members, including coordinators and agency partners. Lead cross-functional workshops to educate internal teams on social media best practices and trends. Collaborate with Paid Media to ensure organic-paid synergy and maximize campaign performance. Innovation & Trendspotting Stay ahead of platform updates, algorithm changes, and emerging content formats. Pilot new tools and approaches (e.g., AI-generated content, social commerce, live streaming). Act as the internal champion for social media innovation and audience-first storytelling. SUPERVISORY RESPONSIBILITIES: This role will supervise one or more direct reports and/or agency partners. QUALIFICATIONS: Bachelor's Degree (BA) from four-year college or university in marketing, communications, journalism, or related field; Master's degree a plus. Five to seven years of experience in social media strategy and execution, preferably in travel, hospitality, or luxury lifestyle. Proven success in leading social campaigns that drive engagement and brand growth. Expertise in social media tools, analytics platforms, and content creation workflows. Strong leadership, communication, and project management skills. Passion for travel, storytelling, and community building. COMPETENCIES: Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Occasionally required to stand Occasionally required to walk Continually required to sit Continually required to utilize hand and finger dexterity Occasionally required to climb, balance, bend, stoop, kneel or crawl Frequently required to talk or hear While performing the duties of this job, the noise level in the work environment is usually moderate The employee must occasionally lift and/or move up to 10 pounds Specific vision abilities required by this job include: Close vision; Color vision

Reporting to our Vice President of Sales, you will be responsible for leading a 60+ person sales team. This role drives revenue growth through proactive outbound sales strategies. In this role, you will build predictable and scalable outbound sales funnel processes. You will ensure the department operates as a high-performing, revenue-generating channel by equipping agents with the right tools, messaging, and opportunities to effectively convert leads into sales. This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis. Job Responsibilities: Strategic Leadership Develop and execute outbound sales strategies aligned with company goals. Monitor emerging trends and adjust strategies to maintain competitive advantage. Establish and execute KPI metrics (targets, goals, and strategic objectives) in collaboration with leadership. Revenue Growth & Process Optimization Create detailed plans to deliver revenue targets and optimize conversion strategies. Refine scripts, workflows, and KPIs to boost efficiency and increase revenue. Ensure execution of outbound lead qualification with integrity and efficiency. Develop consistent best practices for prospecting, messaging, and campaign follow-up. Team Management & Performance Own and scale the sales process, including hiring, coaching, and empowering managers. Monitor key KPIs and coach teams to improve performance and drive revenue. Ensure adherence to operational standards and compliance protocols. Manage documentation, payroll accuracy, performance tracking, and training initiatives. Proven ability to manage and motivate virtual staff Cross-Functional Collaboration Partner with Marketing to drive lead generation and revenue growth. Collaborate with Technology teams to implement enhancements and support sales operations. Data-Driven Decision Making Analyze metrics using tools like Power BI and CRM platforms to inform strategy and improve outcomes. Communication Work closely with stakeholders at all levels, from senior leadership to individual contributors. Facilitate open dialogues and promote a culture of transparency and collaboration. Foster inclusive communication and ensure all team members are heard and supported. Job Requirements: Experience: 5-10 years in outbound sales, with 5+ years in leadership roles in high-growth environments. BA/BS Degree preferred. Tech-Savvy: Experience with CRM systems, Power BI, and emerging tools like AI and ChatGPT. Analytical & Strategic: Able to interpret data, set KPIs, and adjust tactics based on trends. People Leader: Skilled in coaching, performance management, ability to communicate and manage relationships with senior executives Cruise Industry Fit: Experience in travel, hospitality is a plus What We Offer You: Highly competitive compensation plan. Salary range $135,000 - $160,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, individual qualifications, and other relevant business considerations. Historic annual average commission of $60,000 (based on overall department performance and the terms of the applicable commission plan) Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Accrue paid vacation days based on your company tenure, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time.

Hybrid Travel Sales Consultant Scheduling: Hybrid, Monday - Friday 8:00 AM - 5:00 PM PT Are you passionate about travel and eager to help others create unforgettable memories? We are looking for a Hybrid Travel Sales Consultant agent to handle inbound sales calls and assist walk in traffic in our Woodland Hills office on a hybrid work schedule. On your work from home days, you will handle inbound sales calls. On your hybrid in-office days you will prioritize assisting walk-in guests with making new bookings and assisting currently confirmed guests. with any inquiries. The ideal candidate will have strong sales and customer service skills and thrive in a hybrid environment. Our Hybrid Travel Sales Consultant have the earning potential of $80,000 - $190,000 annually (base + commission). Consistently rated at the top of river, ocean and expedition cruising, award winning Viking Cruises offers high earning potential unlike any you will find and loyal guests you will be long lasting relationships with. Join us in making dreams come true for our guests as they explore the seven continents aboard our luxurious ocean and river vessels. Apply now and embark on an exciting career with Viking Cruises! This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office three days each week. In this role you will: Telephone Sales Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests Handle inbound sales calls from consumers, identify their needs, and make travel recommendations (no cold calling, ever) Make follow-up outbound calls, overcome objections, and close the sale Provide personalized recommendations based on guests' preferences and interests Build lasting relationships to drive consumer loyalty Explain cruise itineraries, onboard amenities, and pricing details Maintain accurate records of interactions and follow up with leads Enjoy working from home in a fully virtual environment Continuously exercise high ethical standards Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit In-person sales Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests Work with walk-in guests, identify their needs, and make travel recommendations Overcome objections, and close the sale Provide personalized recommendations based on guests' preferences and interests Build lasting relationships to drive consumer loyalty Explain cruise itineraries, onboard amenities, and pricing details Maintain accurate records of interactions and follow up with leads Continuously exercise high ethical standards Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit In-Person Customer Service Identify guest needs and resolve conflict to achieve the highest level of customer satisfaction Effectively communicate policies and procedures Provide assistance to guests in regard to change requests, itinerary or cruise inquiries, take payments and other service needs directly related to a booking or customer profile Ensure accurate and timely service and respond quickly and proactively to customer requests Maintain customer records in company CRM tool Must Dress professional while in the office with Guests Must act in a professional manner at all times To be successful you will need: Experience as a telephone salesperson or similar sales role 5+ years' experience as an Account Executive or in a similar sales role Demonstrated success in meeting and exceeding monetary sales KPI metrics Strong experience in making sales in person and over the phone Strong customer service skills Exceptional communication, negotiation, and interpersonal skills Ability to build and maintain relationships with high-end clients Conflict resolution skills Work collaboratively with all levels of the organization in person to resolve customer service inquiries/issues Discipline to work in a structured environment with schedule adherence Previous sales experience with ability to close on the first call Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook) Adhere to in office business casual dress code Must be able to provide (on work from home days): - A distraction-free workspace/environment (at home) - Space for a desktop computer with 2-3 monitors - Stable power source and internet connection: - Dedicated high-speed internet (minimum) of 25 Mbps Upload and Download Speeds and ethernet connection (connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots) What We Offer You: Highly competitive compensation plan breakdown - Average earning potential of $90,000 annually (hourly base + commission). Hourly pay is determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. - Historic annual average commission of $53,000 (based on overall department performance and the terms of the applicable commission plan) Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Paid training (hourly pay + guaranteed commission for first 3 months) Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Various in-office perks Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity, and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time. #Nationwide25

We're looking for a seasoned Senior Project Manager to orchestrate high‑impact initiatives across our marketing data lake foundation, identity resolution, complex reporting and Adobe-powered customer journeys. You'll bring discipline and momentum to complex, multi-team programs-turning strategy into shipped outcomes, on time and on budget. Job Responsibilities: Own delivery end-to-end. Drive planning, tactical execution for data foundation, identity resolution engine and MarTech programs-scoping, schedule, dependencies, and quality-so we land outcomes on time and within budget. De‑risk the roadmap. Surface, track, and mitigate risks and blockers early; maintain RAID logs; keep leaders apprised of trade‑offs and decisions. Run a crisp Agile cadence. Lead sprint planning, daily standups, demos, and retros; remove impediments fast. Translate “why” into “what.” Convert business goals into clear requirements, user stories, acceptance criteria, and measurable success metrics. Stakeholder collaboration. Align marketing, data engineering, analytics, call center, IT, external vendors, and QA-driving clarity on priorities and handoffs. Create and update backlog requests across marketing in partnership with a large cross-functional team of stakeholders. Uplevel execution standards. Establish lightweight PMO guardrails, templates, and tooling (Jira/MS Project/Confluence/SharePoint) to ensure repeatable, high‑quality delivery. Manage budgets with intent. Track actuals vs. forecast, validate SOWs, and ensure resources are deployed where they create the most value. Lead change management. Plan comms, training, and adoption for new data capabilities, journeys, and reporting-minimizing disruption to BAU. Report what matters. Produce executive‑ready updates on status, outcomes, risks, and next decisions-clear, concise, and actionable. Job Requirements: Experience: 5+ years in technical project/program management across MarTech, data engineering, data readiness, and customer experience initiatives. Methodologies: Deep Agile/Scrum experience and strong command of SDLC for data and integration work. Tools & tech: Proficiency with Jira and MS Project. Familiarity with data platforms and integrations (e.g., Databricks, Azure Synapse Analytics), and Adobe Experience Cloud e.g., Adobe Experience Platform, Adobe Journey Optimizer is a plus. Leadership & influence: Proven ability to align diverse teams and vendors, drive decisions, and keep complex programs moving. Communication: Executive presence with excellent written and verbal skills; able to distill complexity into crisp updates. Problem‑solving: Bias to action, structured thinking, and a keen eye for detail. Adaptability: Comfortable in a fast‑moving environment with shifting priorities. Customer‑centricity: Passion for enabling personalized, high‑quality digital experiences. What We Offer You: Highly competitive compensation plan. Salary range $145,000-$160,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, individual qualifications and other relevant business considerations. Employees are eligible for annual discretionary bonus. 401(k) plan with company match. Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions. Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. Opportunity to take a free and/or discounted cruise. Highly subsidized gym membership. Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions. About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person . Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time.