VIP Tires & Service jobs - 76 jobs

TITLE: Assistant Manager REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly The Assistant Manager lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection. Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer. Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below Help the Service Manager develop a superior team Ensure all associates have taken and passed all their required LMS training Have all associates complete any and all relevant vendor training Make sure all associates are T.I.A basic automotive service certified Sign up associates and provide study material for any applicable ASE certifications Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings Monitor e-mail throughout the day for customer appointments and communication Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order Attend off site meetings and training sessions as needed. Typically, several times per year Facility and Equipment Maintenance Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day Ensures appropriate steps are taken to maintain a clean service department throughout the business day Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business Any facility or equipment issues should be entered into the facility or equipment database Procedural Compliance Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. Additional Responsibilities (Performs other functions as required.) Communicates with other levels of management as needed to ensure compliance with service standards and company policies Serves as policy administrator in assigned location when Service Manager is not on site PERFORMANCE MEASURMENT: The Assistant Manager supports the Service Manager to help the team achieves all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports. STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and 40 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Strong people management and leadership skills, motivational, supportive, assertive, and decisive Excellent verbal and written communication Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions Strong organization and time management skills A comprehensive understanding of automotive servicing and the industry Minimum Educational and/or Experience Level Two years related experience in automotive service management Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience Proven results Certificates, Licenses, and/or Registrations Current, valid driver's license issued in state of residence Equipment Safety Certification ASE Certification C1- Service Consultant required ASE Certification P2 - Parts Specialist recommended ASE Certification G1 - Maintenance and light repair recommended State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Assistant Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling Walking Climbing Kneeling Crawling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21lbs. Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Sullivan Tire, an employee-owned company, has an opportunity for a Delivery Driver. This individual is responsible for pulling, staging, loading and delivery of product to our customers. You will be driving a non-CDL type truck. Adheres to internal controls, policies and procedures. Responsibilities: Pull, organize, stage, load and deliver products to customers in a timely and accurate manner. Unload, check in, and put away inventory. Responsible for accuracy of delivered product, accounting of customer payment, signatures and monies collected. Safe operation of warehouse equipment and fleet vehicles in accordance with Company, state and federal guidelines. Maintain current certifications and licenses in accordance with state and federal guidelines. Manage accurate records of customer returns for credit, including all related documentation. Represent Sullivan Tire in a polite, professional manner at all times. It is imperative to treat all motorists as future Sullivan Tire customers. Assume additional responsibilities as requested. Requirements Education/Experience: Minimum of high school diploma. Ability to lift, up to 75 lbs. Valid Drivers license is required. Has insurable driver's record. Powered Industrial Truck Certified. Skills/Knowledge: Ability to multi-task Attention to detail Clean Driver's Record Good Safety Record Basic math skills Strong customer service skills Proven ability to work independently as well as part of a team Benefits: Health Insurance- including Medical, Vision, and Dental Life and Disability Insurance Paid Holidays, Personal Time, and Vacation Time Discounted Services Employee Owned! ESOP - Employee Stock Ownership Plan Flexible Spending 401(k) with Company Match EEO STATEMENT Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family! Salary Description $19.00-$22.00

Harriman's multi-disciplinary design practice is seeking a Graphic Design Specialist to join our team! In this position you will have the opportunity to collaborate with a talented group of design professionals working on a wide range of projects with diverse clients to shape communities throughout New England. Our work is challenging, creative, and is based on the belief that design is a cooperative human endeavor centered on knowledge, ingenuity, and beauty. This position works directly with our marketing team to design impactful and unified digital, print, and presentation content (among other creative projects) Responsibilities: · Reinforce Harriman's brand throughout all aspects of company communications · Participate in and oversee web and digital media campaigns and communications · Create and manage social media content development experience, with an emphasis on Facebook, Instagram and LinkedIn · Assists in preparing presentation materials for display boards, advertising brochures, and promotional news articles · Assist in developing and editing written content for proposals, project descriptions, newsletters, press releases, awards submissions, and website pages · Design invitations and collateral for internal and externals events and firm initiatives · Assist in maintaining and updating firm graphic identity and the creation of graphic standards as needed Requirements Requirements · 3-5 years' experience in Graphic Design · Associate or bachelor's degree in graphic design · A collaborative, creative spirit and desire to work closely with teams · Strong organizational skills · Ability to work in a deadline-driven environment · Highly visual, meticulous attention to detail, and an ability to work concurrently on multiple projects · A sense of humor, love of design, and desire to contribute to the built environment in a meaningful way Software Proficiencies: · High degree of proficiency in Adobe Creative Suite · Experience within a PC network environment · Experience with MS Office incl. PowerPoint · Professional social media content development experience What will set you apart: In addition to the required technical skills, we must work together collaboratively in a team environment to succeed. Some general expectations that are required for all staff members include, but are not limited to, the following: Strong work ethic Positive attitude Be a team player Be flexible, adaptable, and open to new ideas Market oneself and the company always by conducting oneself professionally Communicate, communicate, communicate! Benefits: We offer completive salaries and a full benefits package including medical, dental, 401K program, hybrid work schedule, gym reimbursement, and a friendly, collaborative work environment. Harriman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

Harriman is growing! We are looking for a Senior Architect -Project Manager for our PK-12 studio to join our team and join our full-service practice. If you are looking for a firm that understands the importance of work-life balance, enjoys working with lots of other people, and can work independently in our hybrid-work environment, then this is an opportunity that you need to look into! With a holistic, ground-up approach to design, our architectural staff works closely with the firm's integrated engineering groups to fulfill our mission to design relevant and innovative solutions to human needs. Our work is challenging, creative, and is based on the belief that design is a collaborative human endeavor centered on knowledge, ingenuity and beauty. Requirements We're looking for an experienced architect to support our thriving PK-12 education practice. The successful candidate would have the following skills and experience: Minimum 10 Years of experience Professional Degree in Architecture from an accredited University, or sufficient years of professional experience to have obtained licensure Licensed as an Architect in Maine, New Hampshire and/or Massachusetts. Demonstrated skills in oral and written communication. Skill and Experience with all aspects of project delivery including conceptual design and programming, schematic design, design development, construction document production, consultant coordination, client interaction, construction administration, etc. Strong working knowledge of all applicable codes. Willingness to travel throughout New England as needed Software: Bluebeam Revit Newforma Project Center Deltek Vision Microsoft Office Suite Video Conferencing Software What will set you apart LEED, WELL or another focused accreditation A collaborative spirit and desire to work closely with teams of designers Involvement in community and/or design-focused organizations or associations, showing a commitment to engagement in our community A sense of humor, love of design, and desire to contribute to the build environment in a real way. Expectations of all Staff: Strong work ethic Positive attitude Be a team player Be flexible, adaptable, and open to new ideas Actively seek out clarification via the expertise of colleagues when unsure. Be respectful of others and their opinions and ideas Manage your efforts efficiently and effectively to complete tasks on time and with limited impact on co-worker's schedules Be prompt to appointments and meetings out of the office as well as in-house Inform studio leader of PTO, or unexpected time away from the office and record in studio PTO Calendar Participate in meetings, trainings, and activities such as project team and committee meetings, all-office meetings (such as the Monthly Harriman Huddle), and studio-specific meetings. Ability to accept and learn from criticism Avoid conflicts of interest Market oneself and the company always by conducting oneself professionally: we all represent Harriman! Communicate, communicate, communicate! Benefits: We offer competitive salaries and a full benefits package including medical, dental, 401K program, hybrid work schedule, gym reimbursement, and a friendly, collaborative work environment. Harriman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

Harriman is growing! We are looking for a Senior Architectural Designer for our PK-12 studio to join our team and join our full-service practice. If you are looking for a firm that understands the importance of work-life balance, enjoys working with lots of other people, and can work independently in our hybrid-work environment, then this is an opportunity that you need to look into! Harriman's growing multi-disciplinary practice is seeking a Senior Architectural Designer to join our team. With a holistic, ground-up approach to design, our architectural staff works closely with the firm's integrated engineering groups to fulfill our mission to design relevant and innovative solutions to human needs. Our work is challenging, creative, and is based on the belief that design is a collaborative human endeavor centered on knowledge, ingenuity and beauty. Duties and Responsibilities: Responsible for specific technical design aspects of an assigned major project, including investigation, evaluation, and recommendation of design solutions that best meet the client's needs. Provides professional architectural consultation in the planning, designing, and coordinating of large complex projects. Independently applies advanced architectural concepts and designs. Carries out complex or novel assignments requiring developing new or improved techniques and procedures. May provide technical guidance to less experienced architects/architectural staff. An unlicensed designer who is competent in all conventional aspects of architecture. Performs work requiring independent judgment in evaluation, selection, and adaptation/modification of standard techniques, procedures, and criteria. Independently solves problems encountered. All work shall be reviewed by the supervising licensed architect, who will provide technical guidance and instruction. Requirements Requirements: We're looking for an experienced architect to support our thriving PK-12 education practice. The successful candidate would have the following skills and experience: 5 Minimum Years of Experience as an architectural designer 2-year Professional Degree in Architecture (or related field of study) from an accredited College or University Knowledge of building construction details and materials Demonstrated skills in English for both oral and written communications Skill and Experience with all aspects of project delivery, including conceptual design and programming, schematic design, design development, construction document production, consultant coordination, client interaction, construction administration, etc. Working knowledge of building, accessibility, and life safety codes Able to work collaboratively in a team environment LEED Accredited Professional (AP) is desired Software Proficiencies: Bluebeam Revit AutoCAD Newforma Project Center Procore Deltek Vision Microsoft Office Suite Zoom/Teams/Video Conferencing Software What will set you apart: · A collaborative spirit and desire to work closely with teams · Involvement in community and/or design-focused organizations or associations, showing a commitment to engagement in our community · A sense of humor, love of design, and desire to contribute to the build environment in a real way. Expectations of all Staff: The following are some expectations for all of our staff: Strong work ethic Positive attitude Be a team player Be flexible, adaptable, and open to new ideas Actively seek out clarification via the expertise of colleagues when unsure. Be respectful of others and their opinions and ideas Manage your efforts efficiently and effectively to complete tasks on time and with limited impact on co-worker's schedules Be prompt to appointments and meetings out of the office as well as in-house Inform studio leader of PTO, or unexpected time away from the office and record in studio PTO Calendar Participate in meetings, trainings, and activities such as project team and committee meetings, all-office meetings (such as the Monthly Harriman Huddle), and studio-specific meetings. Ability to accept and learn from criticism Avoid conflicts of interest Market oneself and the company always by conducting oneself professionally: we all represent Harriman! Communicate, communicate, communicate! Benefits: We offer competitive salaries and a full benefits package including medical, dental, 401K program, hybrid work schedule, gym reimbursement, and a friendly, collaborative work environment. Harriman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

Sullivan Tire, an employee-owned company, is seeking a Truck Tire Technician to perform tire and tire-related services according to customer needs at our commercial service facility. Responsibilities: Works safely at all times, according to standards and policies of OSHA and TIA and complies with company standards and policies regarding safety and efficient performance of services. Mounts, demounts, balances and repairs commercial and other tires and wheels at the commercial service center as directed by the manager or senior service technician. Follows established procedures to inspect tires, vehicles and equipment before and after service, and notes other needed services; makes recommendations to the manager and/or customer. Documents work performed accurately and according to company policy. Provides highest level of customer satisfaction to establish long term customer relationships and enhance company reputation. Operates company vehicles safely and according to company policies and procedures, and follows all federal, state and local laws regarding vehicle operations and safety. Keeps work areas clean and organized, and uses all company property, vehicles, facilities, tools or equipment properly; notifies manager of need for repairs and maintenance, etc. Performs other service-related duties such as wheel refurbishment and painting, tire foam fill, tire/casing receiving, moving and loading. Performs other shop activities as assigned by the Commercial Service Manager or Senior Technician. Assumes additional responsibilities as requested. Requirements Education/Experience: Minimum of a high school diploma. Prior tire service experience preferred. Ability to lift 125 lbs. Valid Driver's License with DOT medical card. TIA certification required. Skills/Knowledge: Customer service attitude Proven ability to work independently Dependable Good safety record Benefits: Health Insurance- including Medical, Vision, and Dental Life and Disability Insurance Paid Holidays, Personal Time, and Vacation Time Discounted Services Employee Stock Ownership Plan-Retirement Plan Flexible Spending 401(k) with Company Match Tuition Reimbursement EEO Statement Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our company motto is “Treat everyone, customers, and fellow employees, as you would a family member.” Come and join our family! Salary Description $20.00-$26.00/hr

Full-time Description Sullivan Tire, an employee-owned company, has an opportunity for a Warehouse Lift Operator in our Taunton Distribution center. Responsibilities: Accurately and efficiently picking, loading, unloading and putting away tires, parts, supplies, and equipment. You will need to be able to operate a pallet jack at 25 ft. high in a safe manner. We are currently seeking 2nd shift Requirements Education/Experience: Minimum of 1 years of warehouse experience High school diploma or equivalent Verifiable work history Qualifications and Skills: Ability to lift up to 125 lbs. Ability to Multi-task Attention to detail Excellent customer service skills Benefits: Health Insurance- including Medical, Vision, and Dental Life and Disability Insurance Paid Holidays, Personal Time, and Vacation Time Discounted Services Employee Owned! Employee Stock Ownership Plan Flexible Spending 401(k) with Company Match Tuition Reimbursement EEO Statement Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family! Salary Description $21.00-$24.00

Sullivan Tire, an employee-owned company, is currently seeking an Assistant Manager. This individual will manage customer relationships and assist with production workflow to maximize sales, income and customer contact goals while delivering the highest quality of service and customer satisfaction. You will work closely with management to increase profitability through improved efficiencies and productivity levels. Assist manager with training, recruiting, and developing employees. Adheres to internal controls, policies, and procedures. Responsibilities: Assist in all aspects of sales and administration in an effort to maximize all sales, income, and customer contact goals. Use informational tools and assist Production Manager and Store Manager to ensure optimal productivity and workflow efficiency. Answer telephone to provide customers with product information, schedule appointments, and assist customers with their tire and service needs. Manage customer relationships and serve as a liaison between technicians and customers. Generate estimates for tires and auto repair services and recommend needed repairs. Fully and knowledgably explain the benefits and features of all options available to the customer when suggesting the purchase of parts, services, and warranties. Conduct post repair follow-up and resolve any customer complaints. Adhere to all safety rules and regulations at all times. Maintain accurate inventory records through computer system. Properly receive inventory and re-bill tires and parts received on a daily basis. Be proficient in all aspects of customer billing and credit authorization procedures being particularly careful to protect Company assets and the privacy of every customer. Properly record purchases and purchase orders. Follow all POS “start-day/end-day” procedures as well as recordkeeping and bank deposit systems. Locate necessary auto parts and tires in our stockroom or via telephone. Create and maintain attractive showroom displays that enhance the sales efforts and serves as a “show and tell” aids. Keep showroom area neat, clean and comfortable for customers. Assist manager in recruiting, training, motivating, developing, and retaining qualified employees and have individuals working at high performing levels delivering quality service and customer satisfaction. Assume other responsibilities as needed. Requirements Education/Experience: Minimum of high school diploma with 3-5 years of industry/retail experience. Skills/Knowledge: Strong customer service skills in a retail environment Conflict resolution skills Solid understanding of automotive tire and auto service industry Ability to multi-task in a fast-pace environment Strong time management skills Working knowledge of VAST, Microsoft Office, and our internal software applications Team player Benefits: Health Insurance- including Medical, Vision, and Dental Life and Disability Insurance Paid Holidays, Personal Time, and Vacation Time Discounted Services Employee Owned! ESOP - Employee Stock Ownership Plan Flexible Spending 401(k) with Company Match EEO STATEMENT Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family! Salary Description $23.00-$25.00

Sullivan Tire, an employee-owned company, is currently seeking an Accounts Payable Administrator to join our team in Norwell, MA. The AP Administrator Specialist is responsible for accounts payable functions for the company. This includes processing invoices, preparing payments, reconciling vendor statements, and calculating monthly accruals. The position supports the accounting department and assists with accurate and timely financial reporting. This individual will demonstrate a mix of organizational and analytical skills and the ability to work with numbers, generate reports, and reconcile discrepancies in a high volume, fast paced environment. Responsibilities: Maintain organization of invoices and vendor statements. Create complex excel spreadsheets to assist with reconciliations and general ledger uploads to the accounts payable module. Match invoices to statements and verify accuracy to purchase orders, pricing, payment terms, customer rebills, and other charges to prepare payments. Reconcile multiple high-volume EDI accounts. Ensure expenses are recorded to the proper cost center and accounting period. Ensure inventory and receiving procedures are adhered to- perform three-way match. Establish and maintain relationships with new and existing vendors. Collaborate with internal departments to gather, analyze, and interpret financial data. Assumes additional responsibilities and associated tasks as determined by the Department Manager. Requirements Education/Experience: Associate degree or 5 years accounts payable experience and related technology (preferred). Skills/Qualifications: Has a solid understanding of Microsoft Office Excel Excellent problem-solving skills and analytical thinking Possesses the aptitude to navigate multiple software and accounting systems. Demonstrates a high level of accuracy and attention to detail. Has strong written and verbal communication skills and customer service attitude. Familiar with general accounting practices Benefits: Health Insurance- including Medical, Vision, and Dental Life and Disability Insurance Paid Holidays, Personal Time, and Vacation Time Discounted Services Employee Owned! ESOP - Employee Stock Ownership Plan Flexible Spending 401(k) with Company Match EEO STATEMENT Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family! Salary Description $23.00-$25.00/hr

TITLE: Manager-in-Training (M.I.T.) REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt The Manager-in-Training (M.I.T.) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The M.I.T. will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer. Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below Hire the best associates in the area Develop a superior team Ensure all store associates have taken and passed all their required LMS training Ensure all store associates complete any and all relevant vendor training Make sure all associates are T.I.A basic automotive service certified Career path with associates during structured associates coaching sessions Sign up associates and provide study material for any applicable ASE certifications Proper scheduling of the team to make sure they can meet our customers' needs all hours of operation Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings Monitor e-mail throughout the day for customer appointments and communication Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order Attend off site meetings and training sessions as needed. Typically, several times per year Facility and Equipment Maintenance Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day Ensures appropriate steps are taken to maintain a clean service department throughout the business day Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business Any facility or equipment issues should be entered into the facility or equipment database Procedural Compliance Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. Additional Responsibilities (Performs other functions as required.) Communicates with other levels of management as needed to ensure compliance with service standards and company policies Serves as policy administrator in assigned location PERFORMANCE MEASURMENT: The M.I.T. supports the Service Manager to help the team achieves all targeted levels of performance as outlined by leadership through various daily, weekly and monthly reports. STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Strong people management and leadership skills, motivational, supportive, assertive, and decisive Excellent verbal and written communication Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions Strong organization and time management skills A comprehensive understanding of automotive servicing and the industry Minimum Educational and/or Experience Level Two years related experience in automotive service management Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience Proven results Certificates, Licenses, and/or Registrations Current, valid driver's license issued in state of residence Equipment Safety Certification ASE Certification C1- Service Consultant required ASE Certification P2 - Parts Specialist recommended ASE Certification G1 - Maintenance and light repair recommended State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the M.I.T. job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling Walking Climbing Kneeling Crawling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21 lbs. Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Sullivan Tire, an employee-owned company, has an opportunity for a Dock Worker. The Dock Worker position efficiently and accurately unloads, stacks, loads, and weaving tires on and off company vehicles. Responsibilities: Safely and efficiently unload tires from company vehicles onto pallets following best practice standards and company procedures. Verifies and confirms the paperwork and physical inventory are identical. Assist in safely loading of outbound product onto company vehicles following best practice standards and company procedures. Ability to safely operate company equipment including forklift and pallet jack. Maintains a safe and clean work environment. Follow all operational procedures to protect our assets. Adheres to internal controls, policies and procedures. Perform other distribution related duties as assigned. Requirements Education/Experience High School Diploma or equivalent. 1 year of warehouse experience preferred. Forklift certified. Skills/Knowledge Commitment to teamwork, a positive attitude, and customer focused. Understands the importance of being accountable. Physically demanding work. Ability to lift 150 pounds frequently. Able to be on feet for long periods of time. Benefits: Health Insurance- including Medical, Vision, and Dental Life and Disability Insurance Paid Holidays, Personal Time, and Vacation Time Discounted Services Employee Owned! ESOP Retirement Plan Flexible Spending 401(k) with Company Match Tuition Reimbursement EEO Statement Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our company motto is “Treat everyone, customers, and fellow employees, as you would a family member.” Come and join our family! Salary Description $18.00-$21.00

The Master Technician lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations. DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications a. A1 - Engine Repair b. A2 - Automatic Transmission/Transaxle c. A3 - Manual Drive Train & Axles d. A4 - Suspension & Steering e. A5 - Brakes f. A6 - Electrical/Electronic Systems g. A7 - Heating & Air Conditioning h. A8 - Engine Performance Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service. Returns cores, batteries and used tires to designated security areas for appropriate handling. Maintains a minimum 16-week average productivity based on position: a. Technician 80% b. ASE Technician 90% c. Master Technician 100% Follows VIP's quality service policies to ensure work is performed in accordance with VIP quality standards. Completes all required training and certification for the position. VIP Processes, Essential Duties & Responsibilities a. Take and pass all required and assigned LMS training b. Complete all required safe equipment operation training c. Become a Licensed State Vehicle Inspector (state-specific requirement) d. Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified e. Become ASE certified based on position: i. Technician: G1, A4 and A5 ii. ASE Technician: Four of the A-Series ASE certifications iii. Master Technician: All eight A-Series A1 thru A8 f. Train, support and deliver the 5-for-5 process to educate our customers about their vehicle's condition g. Attend meetings and training sessions as needed. Typically, several times per year. Quality, Safety & Housekeeping Responsibilities a. Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions b. Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service c. Installs seat and steering wheel covers and floor mats prior to entering customers' vehicles d. Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment e. Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc. f. Participates in daily and weekly shop maintenance programs as designated by Service Management g. Complies with established safety and loss prevention programs to include protective eyewear Additional Responsibilities (Performs other functions as required.) a. Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status b. Reviews and Authorizes time worked and attendance records in DAYFORCE daily and weekly c. Complies with the provisions of VIP's culture and service standards d. Participates actively in team meetings e. Works in conjunction with the Service Manager to ensure shop equipment safe operation standards are met f. Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste Facility and Equipment Maintenance a. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances b. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs c. Ensures appropriate steps are taken to maintain a clean service department throughout the business day d. Any facility or equipment issues should be entered into the facility or equipment database Procedural Compliance a. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. PERFORMANCE MEASURMENT: Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours Minimal come backs, ensuring work is completed properly the first time STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and 40 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations Effectively explain vehicle information to customers, present and respond to questions from coworkers Diagnose and recommend solutions to basic automotive problems Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form Ability to successfully perform required types of automotive services listed above Minimum Educational and/or Experience Level One year of related experience in automotive service field Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience Certificates, Licenses, and/or Registrations Current, valid driver's license issued in state of residence Equipment Safety Certification ASE Certification G1 - Maintenance and light repair recommended ASE Certification A4 - Suspension & Steering ASE Certification A5 - Brakes State Inspection License Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time Sitting Pushing / Pulling Climbing Kneeling Crawling 1/3 to 2/3 of Time Reaching More than 2/3 of Time Standing Walking Essential Weightlifting/Force Exertion Requirements Listed below is a list which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time: More than 21lbs. 1/3 to 2/3 of Time: Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Work schedule 8 hour shift 10 hour shift 12 hour shift Weekend availability Monday to Friday Holidays Day shift Overtime Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Referral program Employee discount Paid training Mileage reimbursement Other

Don Allen Ford, a Penske Automotive Group dealership, is looking for an experienced Parts Counter Representative to join our team to help deliver extraordinary customer experiences. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Front Parts Counter Representative provides the direct assistance with retail and wholesale customers as well as the service department technicians to sell the needed parts and accessories in a timely fashion. WHAT WE HAVE TO OFFER Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." Proudly named to Glassdoor's Best Places to Work Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match. Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests. Values-driven culture built on integrity, professionalism, excellence and teamwork. WHAT WE ARE LOOKING FOR Genuine interest in providing an exceptional customer experience. Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. Excellent communication, interpersonal and organizational skills. Strong work-ethic with the ability to work in a fast-paced, results-driven environment. WHAT YOU CAN BRING TO THE TABLE Commitment: Ensure our customers have a world class buying experience at every step along the journey. Excellence: Provide an unparalleled level of expertise as an integral member of the parts department focusing on customer satisfaction while ensuring profitability. Authenticity: Connect with customers about their parts questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy. Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress. APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Job DescriptionDescription: Sullivan Tire, an employee-owned company, currently has an opportunity to be a Service Advisor. The Service Advisor will be a customer service focused individual. Responsibilities: Greet customers, fulfill needs, and build a loyal customer base. Foster a positive and friendly environment Provide customers with product information, schedule appointments, and handle their tire and auto service needs Requirements: High school diploma or equivalent Customer service experience in a retail environment Strong telephone skills Understanding the tire and auto service industry is a plus Dependable Transportation A proven sales track record in an automotive environment is a plus Benefits: Health Insurance- including Medical, Vision, and Dental Life and Disability Insurance Paid Holidays, Personal Time, and Vacation Time Discounted Services Employee Owned! ESOP Retirement Plan Flexible Spending 401(k) with Company Match Tuition Reimbursement EEO Statement Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family.” Come and join our family!

TITLE: Installation Technician REPORTING TO: Service ManagerEMPLOYMENT CLASSIFICATION: Non-exempt / hourly The Installation Technician (I.T.) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time. An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations. DUTIES & RESPONSIBILITIES: 1.Makes sure that workplace safety is Priority #1.Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. 2.Provides automotive repair and maintenance services for customers, including but not limited to: Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services. 3.Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced. 4.Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process. 5.Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service. 6.Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service. 7.Returns cores, batteries and used tires to designated security areas for appropriate handling. 8.Maintains a minimum average productivity of 50% during any consecutive sixteen-week period. 9.Follows VIP's quality service policies to ensure work is performed in accordance with VIP quality standards. 10.Completes all required training and certification for the position. 11.VIP Processes, Essential Duties & Responsibilities a.Take and pass all required and assigned LMS training b.Complete all required safe equipment operation training c.Become a Licensed State Vehicle Inspector (state-specific requirement) d.Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified e.Become ASE certified in G1, A4 and A5 f.Train, support and deliver the 5-for-5 process to educate our customers about their vehicle's condition g.Attend meetings and training sessions as needed. Typically, several times per year. 12.Quality, Safety & Housekeeping Responsibilities a.Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions b.Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service c.Installs seat and steering wheel covers and floor mats prior to entering customers' vehicles d.Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment e.Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc. f.Participates in daily and weekly shop maintenance programs as designated by Service Management g.Complies with established safety and loss prevention programs to include protective eyewear 13.Additional Responsibilities (Performs other functions as required.) a.Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status b.Reviews and Authorizes time worked and attendance records in DAYFORCE daily and weekly c.Complies with the provisions of VIP's culture and service standards d.Participates actively in team meetings e.Works in conjunction with the Service Manager to ensure shop equipment safe operation standards are met f.Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste 14.Facility and EquipmentMaintenance a.Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes andordinances b.Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs c.Ensures appropriate steps are taken to maintain a clean service department throughout the businessday d.Any facility or equipment issues should be entered into the facility or equipment database 15.Procedural Compliance a.Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. PERFORMANCE MEASURMENT: ·Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours ·Minimal come backs, ensuring work is completed properly the first time STANDARD MANAGEMENT WORK WEEK: ·SCHEDULE: The standard expectation is 5-day work and 40 hours per week. ·ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: 1.Knowledge, Skills, and Abilities ·Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations ·Effectively explain vehicle information to customers, present and respond to questions from coworkers ·Diagnose and recommend solutions to basic automotive problems ·Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form ·Ability to successfully perform required types of automotive services listed above 2.Minimum Educational and/or ExperienceLevel ·One year of related experience in automotive servicefield ·Completion of two-year college or technical school programrecommended ·Or an equivalent combination of education andexperience 3.Certificates, Licenses, and/or Registrations ·Current, valid driver's license issued in state ofresidence ·Equipment SafetyCertification ·ASE Certification G1 - Maintenance and light repair recommended ·ASE Certification A4 - Suspension & Steering ·ASE Certification A5 - Brakes ·State Inspection License Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling Walking Climbing Kneeling Crawling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21lbs. Up to 20lbs. Essential Vision Requirements

The Assistant Manager lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection. Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer. Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities. Facility and Equipment Maintenance Procedural Compliance Additional Responsibilities - Performs other functions as required Work schedule 10 hour shift Weekend availability Supplemental pay Bonus pay Benefits Paid time off Flexible schedule Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Referral program Employee discount Paid training Mileage reimbursement

Job DescriptionDescription: Sullivan Tire, an employee-owned company, is seeking a Diesel Technician. This position will independently perform vehicle repairs and services (including road service) of higher levels of complexity on customer's vehicles while also delivering the highest level of quality and customer satisfaction. Work with store management to ensure productivity, profitability and customer satisfaction standards are met. Adheres to internal controls, policies, and procedures. Responsibilities: Properly adhere to safety and environmental standards which includes maintaining a neat and clean work area by disposing of all waste products properly. Properly perform and document vehicle safety inspections. Perform preventive maintenance of varying difficulty on customer vehicles including lube, oil, and filter changes. Determines vehicle condition by conducting inspections and diagnostic tests, identifying worn and damaged parts. Corrects vehicle deficiencies by removing, repairing, adjusting, overhauling, assembling, disassembling, and replacing major assemblies, sub-assemblies, components, parts, or systems such as power and drive trains, electrical, air conditioning, fuel, emission, brake, steering, hydraulics. Verifies vehicle performance by conducting test drives; adjusting systems worked on. Complies with federal and state vehicle requirements by testing engine, safety, and combustion control standards as needed. Produce accurate repair estimates on customer vehicles. Communicate with customer and/or sales staff in understandable terms the repairs needed to the vehicle and the value that comes with the repairs. Perform on the road repairs. Assume other responsibilities as assigned by manager or senior mechanics. Operates company vehicles safely and according to company policies and procedures, and follows all federal, state and local laws regarding vehicle operations and safety. Requirements: Education/Experience: Minimum of high school diploma or equivalent. Technical degree a plus. Minimum of 3 years of experience as a diesel mechanic with appropriate certifications, preferred with own mechanical tools. Valid Drivers license with DOT medical card required. Ability to lift 125 lbs. Skills/Knowledge: Customer service focus in a commercial environment Basic conflict resolution skills Solid understanding of truck service industry Basic understanding of PC programs. Basic math skills to produce accurate repair estimates. Ability to multi-task in a fast-pace environment Ability to work in any weather conditions Team player Benefits: Health Insurance- including Medical, Vision, and Dental Life and Disability Insurance Paid Holidays, Personal Time, and Vacation Time Discounted Services Employee Stock Ownership Plan-Retirement Plan Flexible Spending 401(k) with Company Match Tuition Reimbursement EEO Statement Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our company motto is “Treat everyone, customers, and fellow employees, as you would a family member.” Come and join our family!

TITLE: Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt The SMII lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes while serving in place of an Assistant Manager as a permanent member of a VIP team. An SMII has been identified as having a high potential to develop into a successful Service Manager in the future. The SMII is in development to be prepared to lead a team to ensure effective operation in serving customers at their location. The SMII ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The SMII will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. 2. Carry out all required duties and responsibilities of the Assistant Manager position. 3. Learn the VIP way of building an extraordinary team that delivers a different and better customer experience to every customer. 4. Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below a. Hire the best associates in the area b. Develop a superior team i. Ensure all associates have taken and passed all their required LMS training ii. Have all associates complete any and all relevant vendor training iii. Make sure all associates are T.I.A basic automotive service certified iv. Career path with associates during structured associates coaching sessions v. Sign up associates and provide study material for any applicable ASE certifications c. Proper scheduling of the team to make sure they can meet our customers' needs all hours of operation d. Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings e. Monitor e-mail throughout the day for customer appointments and communication f. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions g. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order h. Attend off site meetings and training sessions as needed, typically, several times per year 5. Facility and Equipment Maintenance a. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances b. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs c. Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day d. Ensures appropriate steps are taken to maintain a clean service department throughout the business day e. Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business f. Any facility or equipment issues should be entered into the facility or equipment database 6. Procedural Compliance a. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. 6. Additional Responsibilities (Performs other functions as required.) · Communicates with other levels of management as needed to ensure compliance with service standards and company policies · Serves as policy administrator in assigned location PERFORMANCE MEASURMENT: · The SMII supports the Service Manager to help the team achieves all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports. STANDARD MANAGEMENT WORK WEEK: · SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week. · ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: 1. Knowledge, Skills, and Abilities · Strong people management and leadership skills, motivational, supportive, assertive, and decisive · Excellent verbal and written communication · Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions · Strong organization and time management skills · A comprehensive understanding of automotive servicing and the industry 2. Minimum Educational and/or Experience Level · Two years related experience in automotive service management · Completion of two-year college or technical school program recommended · Or an equivalent combination of education and experience 3. Proven results Certificates, Licenses, and/or Registrations · Current, valid driver's license issued in state of residence · Equipment Safety Certification · ASE Certification C1- Service Consultant required · ASE Certification P2 - Parts Specialist recommended · ASE Certification G1 - Maintenance and light repair recommended · State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the SMII job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling Walking Climbing Kneeling Crawling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21lbs. Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) ACKNOWLEDGEMENT: Supervisor Date Associate Date This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.

The Master Technician lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations. DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications a. A1 - Engine Repair b. A2 - Automatic Transmission/Transaxle c. A3 - Manual Drive Train & Axles d. A4 - Suspension & Steering e. A5 - Brakes f. A6 - Electrical/Electronic Systems g. A7 - Heating & Air Conditioning h. A8 - Engine Performance Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service. Returns cores, batteries and used tires to designated security areas for appropriate handling. Maintains a minimum 16-week average productivity based on position: a. Technician 80% b. ASE Technician 90% c. Master Technician 100% Follows VIP's quality service policies to ensure work is performed in accordance with VIP quality standards. Completes all required training and certification for the position. VIP Processes, Essential Duties & Responsibilities a. Take and pass all required and assigned LMS training b. Complete all required safe equipment operation training c. Become a Licensed State Vehicle Inspector (state-specific requirement) d. Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified e. Become ASE certified based on position: i. Technician: G1, A4 and A5 ii. ASE Technician: Four of the A-Series ASE certifications iii. Master Technician: All eight A-Series A1 thru A8 f. Train, support and deliver the 5-for-5 process to educate our customers about their vehicle's condition g. Attend meetings and training sessions as needed. Typically, several times per year. Quality, Safety & Housekeeping Responsibilities a. Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions b. Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service c. Installs seat and steering wheel covers and floor mats prior to entering customers' vehicles d. Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment e. Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc. f. Participates in daily and weekly shop maintenance programs as designated by Service Management g. Complies with established safety and loss prevention programs to include protective eyewear Additional Responsibilities (Performs other functions as required.) a. Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status b. Reviews and Authorizes time worked and attendance records in DAYFORCE daily and weekly c. Complies with the provisions of VIP's culture and service standards d. Participates actively in team meetings e. Works in conjunction with the Service Manager to ensure shop equipment safe operation standards are met f. Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste Facility and Equipment Maintenance a. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances b. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs c. Ensures appropriate steps are taken to maintain a clean service department throughout the business day d. Any facility or equipment issues should be entered into the facility or equipment database Procedural Compliance a. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. PERFORMANCE MEASURMENT: Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours Minimal come backs, ensuring work is completed properly the first time STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and 40 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations Effectively explain vehicle information to customers, present and respond to questions from coworkers Diagnose and recommend solutions to basic automotive problems Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form Ability to successfully perform required types of automotive services listed above Minimum Educational and/or Experience Level One year of related experience in automotive service field Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience Certificates, Licenses, and/or Registrations Current, valid driver's license issued in state of residence Equipment Safety Certification ASE Certification G1 - Maintenance and light repair recommended ASE Certification A4 - Suspension & Steering ASE Certification A5 - Brakes State Inspection License Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time Sitting Pushing / Pulling Climbing Kneeling Crawling 1/3 to 2/3 of Time Reaching More than 2/3 of Time Standing Walking Essential Weightlifting/Force Exertion Requirements Listed below is a list which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time: More than 21lbs. 1/3 to 2/3 of Time: Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Work schedule 8 hour shift 10 hour shift 12 hour shift Weekend availability Monday to Friday Holidays Day shift Overtime Supplemental pay Bonus pay Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Referral program Employee discount Paid training Mileage reimbursement Other