Virginia Garcia Memorial Health Center and Foundation jobs - 135 jobs

At Virginia Garcia Memorial Health Center, we welcome diversity; we encourage, uplift, and are honored to serve people who have been historically underrepresented and underserved. Our mission is to provide high-quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties, with a special emphasis on seasonal and migrant farm workers and others with barriers to receiving healthcare. We strive to provide an inclusive environment that welcomes and values the diversity of the people we employ and serve. Job Summary: The Panel Care Coordinator (PCC) assists the Care Team (provider, medical assistant, nurse, behavioral health provider, etc.) by coordinating care to patients on the provider's daily schedule and by proactively managing and coordinating care for patients not on the schedule, to offer complete preventive care for all patients who are part of the assigned panel. They will act as a primary conduit for the transmission of information between providers and patients. The PCC coordinates services for all patients who are part of the assigned panel, especially those with serious, complex or chronic health problems or with psychosocial issues. This individual provides advocacy, information and referral services to patients and families to address their medical and psychosocial needs. Essential Duties and Responsibilities: * Review provider schedules and individual patient charts and assist the care team in coordinating care for visits and for future healthcare needs. * Handle non-appointment related calls from patients. Resolve the reason for the call or route to the appropriate party. * Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc. * Support patients and providers in the medication refill process. * Use registry and other information to inform care team members of preventive care required for each patient seen each day. * Ensure that all patients are tracked and data entered into systems for follow-up and reporting. * Regularly review registry information for assigned panel of patients and arrange for care needed to proactively coordinate healthcare needs. * Coordinate with the medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems. * Work with the medical staff to develop, implement and carry out programs in chronic disease management for patients, with such problems as diabetes, asthma, congestive heart failure, hypertension and depression, based on chronic disease management model. * Assist in coordination of care with pharmacies, insurance companies and other providers in the community. Ensure that information goes when and where it is needed. * Ensure that disease and other registry data entry is up to date and use registry reports to organize plan of care for complex patients on assigned panel. * Participate in team decisions regarding data requirements for pro-actively managing the team's panel. * Use and update the directory of resources in the service area to meet basic health and human needs. Be facile at using the resources available within the Center. * Act as a back-up to other Panel Care Coordinator or to other Care Team members as needed. * Perform other duties as assigned. * Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). HIPAA Requirements: The Panel Care Coordinator will have access to PHI during the course of their work activities. The PCC will use this information to prepare both patients and medical records for visits with the provider and to keep the flow of work going smoothly in the clinic. Applying the minimum necessary standard of HIPAA, the designated records sets to which this employee will have access include: the full medical record and the EPIC Practice Management system. Knowledge, Skills and Abilities Required: * Proficiency in verbal communication in English and Spanish and understanding of basic written English and Spanish. * Demonstrated ability to work effectively in a team environment. * Demonstrated problem solving skills in a complex environment. * Demonstrated effective interpersonal relationship and customer service skills. * Good organizational and time management skills * Good working knowledge of local social service resources or skills to acquire and use this knowledge and information expeditiously. * Desire to work with the Hispanic community and carry out the mission of the Center. * Ability to work effectively with people from diverse cultures and diverse socioeconomic situations. * Basic level of skill with Microsoft Word, Excel and ability to use other computer programs and applications (Epic, Meditracks, etc) in ways that facilitate panel management. Education and Experience Required: * One of the following is required: o Associates Degree in Healthcare Administration, Social Science, Social Work, or related (preferred), o Medical Assistant Certification, or o Four years of experience in a healthcare or social service-related administrative role. * Two years prior experience working with underserved populations preferred. * Communication skills, spoken and written, equivalent to 2 years of college education. Behavioral Competencies: Accountability: Role model VG's mission, vision, and shared values Customer-Focus: Listen to the voice of the customer and strive to delight them by exceeding their expectations Teamwork: If someone needs help, help them Initiative: Be innovative, apply fresh ideas, and continuously improve how you do your work Confidentiality: Maintain strict confidentiality and respect the privacy of others Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work Respect: Demonstrate consideration and appreciation for co-workers and patients Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others Physical Requirements: * Standing: 5% * Walking: 15% * Sitting: up to 75% * Lifting/Carrying: 5% - up to 40 pounds Equipment Used: * Computer: data entry, word processing and database programs, internet, e-mail * Telephone, Fax, Copier * Equipment commonly used by Medical Assistants for CM's who will also act as a back-up to the team's MA. Immunization Staff member must meet immunizations requirements as stated in VGMHC's immunization policy and state and federal guidelines. Job description represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC's Mission. VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination.

Pay range: $21.93/hr - $30.24/hr The Operating Room Attendant provides assistance with cleaning and preparing operating rooms, retrieving and cleaning equipment, retrieving and stocking supplies and related items; supports patient care through assistance with prepping and opening supplies before surgery. Assists with transporting, transferring and positioning patients. Safely transports equipment, supplies, specimens, and related materials to other hospital departments/units as assigned. Orders and maintains housekeeping and other multiuse supplies for the perioperative areas. This role supports both the inpatient and outpatient operating rooms on a daily basis. KEY RESPONSIBILITIES Performed majority of the time: * Opening sterile supplies * Stays abreast of current best practice in environmental sanitation of the operating rooms including knowledge of product IFU's * Assisting in room set up, retrieving supplies before, during and after case as needed * Restocks room supplies to par levels * Immediately available outside O.R. * Picking cases for next day and/or add on cases * Checking case carts to ensure completion * Stages operating room equipment and supplies for next case * Partners with inventory specialist to ensure par levels in core are stocked and reordered daily; adheres to established par levels * Patient care support: helping with patient prep and positioning * Ensures timely performance of room turnover procedures in partnership with perioperative team and according to department guidelines. * Cleans and maintains all support areas, storerooms, offices, lounge areas and restrooms according to department policy and procedure guidelines. * Safely transports equipment, supplies, blood bank products, and /or laboratory specimens as assigned. * Assists in keeping hallways clear, mobile carts stocked and returns equipment to its proper place. * Maintains and completes accurate documentation of job duties on a daily basis. * Protects equipment from damage/misuse; reports damage/misuse and or malfunction to appropriate Personnel. * Ensures daily EOC rounds are conducted and documented following established process Performed occasionally but critical to successful performance of the job: * Assists with patient transport, transfer and positioning as needed. * Orders cleaning and general department supplies as needed. * Functions as a preceptor to new staff members as assigned. JOB SPECIFICATIONS Education: Required * High school or equivalent. Preferred * N/A Experience: Required * N/A Preferred * Previous environmental services experience. Licenses, Certifications and/or Registrations: Required * Current Healthcare provider BLS certification or within 90-days of hire. Preferred * Certification Surgical cleaning technicians (CSCT) Job Related Skills, Abilities and Behaviors: Required * Demonstrates proper appearance and personal conduct for the employee's job. * Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, questions with customers of diverse ethnic and cultural backgrounds. * Provides care appropriate to the age of patients served pediatric, adolescent, adult, and geriatric patients based on principles of growth and development and life stages. * Effectively communicates daily duty status to leadership personnel prior to the end of shift. Preferred * Bilingual skills a plus. Other: Required * Takes call up to 2 weekends of call per month 7am to 7pm #Tier2 Additional Posting Information Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.

Pay range: $21.99/hr - $30.58/hr The Security Officer identifies crime, security and safety risks in and around facilities and initiates appropriate action to remove or reduce those risks. Under the immediate supervision of the Security Manager. Protects and assists all patients, visitors and employees. Must wear bullet-proof vest while on duty. Must be DPSST certified or eligible. KEY RESPONSIBILITIES Performed majority of the time * Patrols hospital and grounds to prevent fires, theft, vandalism and responds to the security needs of personnel * Ensures only authorized personnel are admitted onto premises. * Maintains current information in logs. * Writes clear concise logs. * Responds to burglary, fire, panic, equipment alarms and code alerts. * Reports safety, fire and security hazards observed on routine patrols and inspections. * All equipment issued is well maintained. * Monitors and maintains CCTV system, two way radio systems, and alarm systems. * Prepares relating crime, incident, information, and lost and found reports. * Patrols Pacific University during off hours and provides back up per service contract agreement. Performed occasionally but critical to successful performance of the job: * Assists medical staff in controlling and restraining combative patients as necessary. * May be required to be a "Personal Safety Attendant" for patients that are on a medical hold or Psych plan of care. * Stands by as requested to prevent disturbed or menacing patients, visitors, or anyone else from being a danger to themselves or others. * Conducts locks and unlocks facilities on a regular basis and additionally as requested by staff. * Provides escorts for visitors, patients and personnel to and from parking areas. * Participates in performance improvement program. Decision making and budget responsibilities (e.g. impact limited to the employee, entire unit or organization-wide): * Impact limited to the employee. * No budget responsibility. JOB SPECIFICATIONS JOB SPECIFICATIONS Education: Required * High school diploma or equivalent. Preferred * N/A Experience: Required * Two or more (2+) years' experience in the field of law enforcement and/or security. Preferred * Hospital security experience. Licenses, Certifications and/or Registrations: Required * Must be DPSST certified within 90-days of hire. Preferred * N/A Job Related Skills, Abilities and Behaviors: Required * Demonstrates the ability to read, analyze and interpret security reports, security periodicals, technical procedures, procedure manuals or government regulations. * Demonstrates the ability to write detailed reports and pas on log entries. * Demonstrates the ability to effectively respond to the general public. * Becomes familiar with applicable federal, state and local regulations. * Demonstrates the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. * Demonstrates the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Demonstrates the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * Uses effective communication skills. * Personal appearance makes a good first impression. Preferred * Bilingual skills a plus. Additional Posting Information Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.

Job Title: Quality Assurance Manager FLSA: Salaried "Exempt" Base Salary: VG-120 Department: Administration Representation: Not Represented Reports to: Director of Quality At Virginia Garcia Memorial Health Center, we honor all members of our community and acknowledge the dignity of each person we serve. Our purpose is to provide high quality, comprehensive primary health care to the communities of Washington and Yamhill counties with a special emphasis on migrant and seasonal farm workers and a view to removing barriers to health care. We strive to provide an environment that welcomes and values the people we employ and serve. If you are unsure whether you meet all the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply. Job Summary: The Quality Assurance Manager collaborates with Medical, Dental, Pharmacy and Behavioral Health clinical and operational leadership to ensure compliance with clinical standards and regulations. The role develop systems to respond to, and prevent, adverse patient outcomes. The Quality Assurance Manager coordinates the review cycle for the Center's policies and procedures related to patient safety and patient experience. This position directs the patient experience survey process, analyzes and communicates results and supports site leaders in efforts to improve patient experience of care. The Quality Assurance Manager supervises the patient engagement specialist, coordinates the response to patient grievances, and supports site leaders and care teams through the facilitation of patient care conferences, assuring the patient is always centered in the process. Essential Duties and Responsibilities: Patient Experience: * Supervise Patient Engagement Specialist and support patient council implementation across all clinic campuses. * Lead response to patient complaints and grievances; coordinate with clinic leaders to support them in facilitating person-centered, trauma-informed conversations leading to agreements for care and coordinated care conferences. * Serve as primary contact with patient experience surveys (CAHPS) vendor. * Support sites in evaluating and improving patient experience. * Collaborate with department leaders to develop and implement training that promotes patient experience, patient safety and supports customer service activities. Incident Portal Management: * Review and track response to events submitted through the incident portal, meeting established goals for time to incident review and closure. * Monitor trends in incidents across the organization to identify opportunities for system improvement for safety and care quality. * Generate and share reports of incident submissions with service line and site leaders. * Support clinical risk assessment activities related to patient care quality, experience and safety to meet external program requirements (i.e. FTCA). * Conduct reviews of sentinel events; organize initial response, coordinate Root Cause Analysis (RCA) meeting with staff and providers, and follow-up on findings and recommendations from RCA. Quality Review of Systems: * Review and update organization policies and procedures related to patient safety, experience and quality assurance monitoring. * Coordinate peer review activities in partnership with clinician leaders and subject matter experts. * Contribute to development of clinician and site dashboards on patient experience, incidents, peer review and other metrics of quality and safety to inform coaching and credentialing processes. * Identify issues related to staff and patient safety and experience, and partner with leaders to develop and/or standardize systems to improve outcomes. * Partner with quality, compliance, health and safety, and other leaders and team members to design and deploy ways to monitor and improve safety and quality of care, including participation in internal clinic site visits and developing staff trainings. Oversight and Reporting: * Participate in external site visits and certification processes, serving as a lead, coordinator, coach or participant depending on oversight agency. * Create and present reports reflecting measures of quality, safety and patient experience for quality committees, organization leaders and Board of Directors. * Contribute to, review and update of the Virginia Garcia Quality Management Plan. * Manage budgets for the program and grants. * Collaborate with department leaders in clinical risk management activities supporting FTCA requirements.. * Perform other duties as assigned. * Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). HIPAA Requirements: The Quality Assurance Manager will have access to PHI to assess the quality assurance and improvement activities of the center and to address patient complaints about aspects of their care, both medical and billing. Applying the minimum necessary standard of HIPAA, the designated records sets to which this employee will have access include: the patient scheduling, demographic and account information (view only) in the practice management system, and all of the medical record. Knowledge, Skills and Abilities Required: * Strong analytical reasoning, interpreting and evaluation of complex information. * Strong project management and inter-departmental coordination. * Ability to develop and manage high-level plans and strategies. * Knowledge of patient safety strategies. * Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and database software. * Strong communication skills, both verbal and written. * Ability to maintain confidentiality. * Ability to work independently and on interdisciplinary teams and workgroups. Education and Experience Required: * Registered Nurse (BSN) or comparable clinical licensure required. Master's degree in healthcare field preferred. * Three years of experience required either practicing in a primary care clinic (FQHC preferred) or working in healthcare quality and risk management in another medical setting. * Experience with policy, procedure and/or protocol development. * Demonstrated experience with quality assurance methodologies and performance measurement. Behavioral Competencies: Accountability * Role model VG's mission, vision, and shared values Customer-Focus * Listen to the voice of the customer and strive to delight them by exceeding their expectations Teamwork * If someone needs help, help them Initiative * Be innovative, apply fresh ideas, and continuously improve how you do your work Confidentiality * Maintain strict confidentiality and respect the privacy of others Ethical * Demonstrate integrity, honesty, and stewardship in all encounters at work Respect * Demonstrate consideration and appreciation for co-workers and patients Communication * Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others Physical requirements: * Computer Use: up to 90% of the time * Sitting: up to 80% of the time * Bend, reach, stoop, and walk to get patient charts: up to 10% of the time * Lifting/Carrying: up to 5% (frequent 5-15 lbs.; infrequent 15-25 lbs.). Working Environment/Physical Hazards: * Work in well-lighted, ventilated environment. * Potential exposure to blood borne pathogens and hazardous chemicals. Equipment Used: * Computer, printer * Telephone, fax, copier, scanner * Projector Immunization: Staff members must meet immunization requirements as stated in VGMHC's immunization policy and state and federal guidelines. Job descriptions represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC's Mission. VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes fairness in placement, promotion, transfer, rate of pay, and termination.

Pay Range: $27.86/hr to $39.56/hr. The Benefits Specialist is responsible for assisting with day-to-day administration of the Benefits function, including health benefits, retirement and wellness activities for all employees. This role is the primary point of contact for all benefits and wellness inquiries, delivering exceptional customer service, and escalating complex matters as appropriate. Contributes to a positive work environment that promotes HMC values. ESSENTIAL FUNCTIONS Job Duties & Responsibilities 1. Assist with Administration of Benefit Plans. Representative duties and responsibilities include, but are not limited to: * Coordinates, processes and supports employee benefits efforts including; onboarding, exiting, annual open enrollment, dependent verifications, reporting, and preparation of supporting informational materials. * Facilitates new hire benefit orientations, conducting ad hoc employee education and training sessions. * Coordinates communication and information between third-party vendors, administrators, employees, and others as needed. * Administers benefits invoicing, ensuring timely payment and processing. * Processes tuition assistance applications, certification pay applications, and other programs as needed. 2. Assist with Retirement Plan Administration. Representative duties and responsibilities include, but are not limited to: * Assists in the day-to-day administration of retirement plans, including processing elections and changes. 3. Assist with Wellness Program Administration. Representative duties and responsibilities include, but are not limited to: * Assists with drafting and/or editing Wellness Wednesday newsletter and administering Wellness challenges. * Coordinates Benefits and Wellness Fair by organizing vendors, creating and distributing communications and ensuring wellness credits are appropriately categorized. JOB SPECIFICATIONS Minimum Qualifications Education & Experience * Minimum of 2 years Human Resources experience, with at least 1 of those years dedicated to Benefits administration or coordination. Required Knowledge, Skills, and Abilities Knowledge of: * State and Federal regulations related to employee benefits (Health and Welfare plans), and retirement programs (ERISA, 5500 reporting, EPCRS). * HRIS databases and benefits enrollment software to process elections, manage data entry, and configure system components. Skill in: * Developing audit reports, analyzing data, and preparing metrics to monitor program trends, identify risks, and ensure the accuracy and consistency of all Benefits data. * Handling the technical administration of benefit and retirement plans, including processing enrollments, managing vendor invoicing, and coordinating annual reports (e.g., 5500s). * Exceptional attention to detail for accurate plan administration, processing financial corrections, and maintaining critical plan documentation. * Microsoft Office Suite including Outlook, Word, PowerPoint and Excel. Excel at an intermediate or advanced level, specifically with ability to use formulas, pivot tables, and v-lookups. * Providing excellent customer service and working effectively across diverse cultures. * Effectively building cross-functional relationships. * Communicating clearly both verbally and in writing. * Problem-solving independently and managing multiple priorities and deadlines under pressure. Ability to: * Quickly learn and adapt to new technology. * Exercise independent judgment and research and resolve complex issues related to plan administration, vendor discrepancies, and formal dispute processes across all Total Rewards functions. * Proactively ensure and demonstrate compliance with all legal mandates across benefits and retirement programs to manage financial risk. * Analyze data and make practical recommendations for improvements, identify inefficiencies, streamline manual work, and help design and implement sustainable automation solutions. * Learn new tasks quickly and serve as a reliable backup for critical functions. #Tier1 Additional Posting Information Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.

Pay Range: $24.09/hr. to $33.73/hr. The Patient Access Services Lead collaborates with the Patient Access Services Manager and Supervisor to manage daily operations, staffing, and scheduling. They provide leadership support to the team, aligning with the goals of the PAS Supervisor. As a subject matter expert, they possess a strong understanding of department operations and can assist with tasks as an Admitting Representative or Insurance Verification Specialist. Contributes to a positive work environment that promotes HMC values. Job Duties & Responsibilities * Patient Registration & Documentation. Representative duties and responsibilities include, but are not limited to: * Completes patient admissions based on service, payer requirements, and hospital policy; obtains signatures on applicable registration documentation; registers patients and enters accurate patient demographics; distributes workers' compensation documents as required. * Insurance and Financial Management. Representative duties and responsibilities include, but are not limited to: * Verifies insurance, scans insurance cards and picture IDs, collects co-pays, deductibles, and deposits according to EMTALA laws and organizational policy, ensuring timely deposit of funds; maintains the integrity of the safe and its contents. * Administrative Tasks. Representative duties and responsibilities include, but are not limited to: * Completes registration auditing, maintains resource/instruction documents, monitors alarms and reports alarm appropriately, pages overhead as necessary. * Telephone Triage and Communication. Representative duties and responsibilities include, but are not limited to: * Answering phone calls, triaging patient needs, recognizes communication barriers and obtains appropriate resources for patient, relaying messages, and responding to inquiries. * Team Lead and Support. Representative duties and responsibilities include, but are not limited to: * Assist interviewing new applicants, assists with scheduling, keep up on insurance updates, provides relief coverage, takes call as assigned. * Guides and trains team members, provides support and feedback to help them improve their skills and performance. * Organizes and assigns daily tasks, ensures smooth workflow and efficient use of resources within the team. Notifies PAS Supervisor and/or Manager of staffing issues, call outs, and assists finding replacement staff coverage. * Addresses team issues and challenges and participates in facilitating solutions and escalates complex problems when necessary. * Fosters open communications within the team and with other departments, facilitating collaboration and teamwork. * Rounds with front-line staff to ensure smooth operations; meal periods/rest breaks are on time, makes decisions on flexing staff in/out based on patient/operational workflow volumes, confirms staff are on task and redirects when necessary and reports any concerns to PAS leadership. * Performs other related duties and special projects, as assigned. JOB SPECIFICATIONS Education & Experience REQUIRED: * High school diploma or equivalent. * Two (2) years of experience in a heavy customer service industry. * Working knowledge of an EMR (Electronic Medical Record) and medical terminology. * Medical billing and insurance terminology. Licenses & Certifications PREFERRED: * Certified Healthcare Access Associate (CHAA). Required Knowledge, Skills, and Abilities * Knowledge of: * Understanding of medical terminology, healthcare insurance, billing procedures, HIPAA regulations and confidentiality. * Understanding of Electronic Health Records (EHR) Systems and office equipment and software (i.e. Microsoft Office Suite, scheduling software). * Skill in: * Effective verbal and written communication, active listening, and interpersonal skills. * Time management, prioritization, attention to detail, and multitasking. * Excellent customer service skills including patience, empathy and problem-solving. * Proficient in computer software, including EHR systems. * Computer keyboarding including typing at least 30-45 wpm. * Building strong relationships with patients, providers, staff, management. * Leading and motivating a team, assigning tasks, and monitoring progress. * Ability to: * Work in all areas of Admitting. * Maintain a professional appearance and demeanor. * Educate and train staff members on processes and procedures. * Work independently with minimal supervision. * Collaborate effectively with healthcare team members. * Adjust to changing priorities and work demands. Additional Posting Information Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full time remote Call Center Patient Care Advisor. The Call Center Agent will assist in presenting the “Face/Voice” of Company's services to our current and potential patient populations. He/she will coordinate scheduling medical, Mental Health and COVID related appointments for all Primary Care sites. ESSENTIAL FUNCTIONS: Answer all incoming external and internal calls. Responsible for scheduling appointments for all clinic sites through the electronic health record. Update patient demographics on the electronic health record as needed. Perform outreach calls to patients who have missed their appointments and other outbound calls as needed for the health center. Assist in some clerical aspects and support duties, which may include, but not be limited to, taking messages, and word processing Assist with peer training for the development and support of new Call Center personnel to ensure their knowledge of the Company's appointment availability, lines of business, services provided and other significant information delivered to patients. Conduct calls according established to policy and procedure governing quality benchmarks; assist in CQI activities as needed Act as a successful team member by being receptive to feedback and coaching Follow all standard operating procedures and display reliability and have willingness to develop and consistently improve. Provide coverage for other departments, i.e., front desk, as directed by manager Performed other duties as needed. Must be able to work the following schedules Monday-Saturday 8AM - 4PM, 9:30AM - 5:30PM, 10AM-6PM and flexible to work Saturdays The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions. EDUCATION/EXPERIENCE: A minimum of two (2) years experience in a service-related function. Previous call center and /or healthcare customer service type position, previous team leader or supervisory experiences are a plus. High School diploma or equivalency required. Associate Degree preferred Excellent communication and interpersonal skills; including but not limited to over-the-phone speaking voice and clarity. Ability to utilize various computer systems, including but not limited to Microsoft Word, Excel and PowerPoint and company scheduling and intra-net systems; able to pass company minimum keyboarding tests. Demonstrated organizational skills, timeliness is managing tasks and ability to analyze and forecast team needs based on volume trends identified. Demonstrated ability to establish and maintain excellent customer and employee relations. Demonstrated ability to motivate others and be a team player/leader. Bi-lingual communication (verbal / written), required. Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most. Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island. Job Type: Full time Salary: $16.75 - $19.25 per hour Relation to Mission The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable. Equal Employment Opportunity Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. Job Responsibilities The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.

Pay range: $26.21/hr - $36.94/hr The Lead Sterile Processing Technician works independently and under the supervision of the Sterile Processing Manager. Performs all the duties included within the Sterile Processing Technician's job description. Assists Surgical Instrument Resource Coordinator in projects related to the SPM tracking system, including but not limited to new trays, updates and reports, etc. Coordination of department priority list, receiving vendor trays, staff competencies and department training. Directs the operations of the department in the absence of the Sterile Processing Manager. KEY RESPONSIBILITIES Performed majority of the time: * Utilizes SPM (Sterile Processing Management) system for tracking and recording of surgical instrumentation and sterilization processes. * Maintains records of equipment function. * Appropriately operates equipment including, but not limited to cart washers, ultrasonic, sterilizers, computers and telephones. Trouble shoots routine problems, performs routine maintenance. * Preforms all assignments within Sterile Processing, with no supervision. * Maintains inventory of sterile supplies and equipment in department. * Restocks code carts according to par levels and current supply list and documents on code cart log. * Provides complete case carts to Surgical Services. * Monitors working order of surgical instruments and sends for repairs if needed. * Secures department and turns off equipment before closing department each day. * Conducts rounds on designated nursing units to gather equipment for reprocessing. * Follows current manufacturers guidelines to sterilize and maintain sterile supplies and instruments * Provides Surgery Services and Birth Center with clean, complete and sterile instrument sets to use in cases. * Prepares complete sterile and non-sterile trays for use in nursing and other patient care departments. * Prioritizes and coordinates instrument and supply availability with surgery requirements. Performed occasionally but critical to successful performance of the job: * Actively participates in the 90-day and annual performance appraisal process in coordination with the department manager. * Assists with supervision of staff and provides timely and effective feedback in absence of department manager. * Attends and participates in staff meetings. * Participates in continuing education programs to maintain and improve skill level of self and team. Decision making and budget responsibilities: * Decisions influence the team. * Maintain fiscal responsibility in areas that are under your control. (Including but not limited to incremental OT, supply waste etc.) JOB SPECIFICATIONS Education: Required * N/A Preferred * High school graduation or completion of GED. Experience: Required * Two (2) years hospital Sterile Processing experience. Preferred * N/A Licenses, Certifications and/or Registrations: Required * Sterile processing technician certification from one of the following: o CRCST or o CBSPD Preferred * N/A Job Related Skills, Abilities and Behaviors: Required * Leadership skills, reliability, dependability, communication, teach and mentor. * Multi-task and prioritize in stressful situations. * Demonstrates safe and accurate use of equipment and machinery. * Prioritizes multiple tasks and requests in stressful situations. * Communication shows respect for co-workers' differences while effectively accomplishing tasks. * Following the organizational code of conduct, and any applicable policies and procedures for the position. * Uses appropriate problem solving methods to deal with conflict. * Maintains customer service focus while communicating in stressful situations. * Steam autoclave and hydrogen peroxide gas experience. * Knowledge of the function, care and handling of instruments. * Uses effective communication skills. * Speaks, writes and understands English. * Functions effectively as part of a team. * Follows and gives directions accurately and completely. * Coaches co-workers/employees as needed. * Prioritizes multiple tasks and requests in stressful situations. * Knowledge of medical terminology. * Excellent customer service. * Effective leadership skills. * Uses proper cleaners and disinfectants according to manufacturer's guidelines. * Follows current manufacturer's guidelines to sterilize and maintain sterile supplies and instruments. * Acts as a resource for other staff in the department. Preferred * Bilingual skills a plus. #Tier3 Additional Posting Information Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.

At Virginia Garcia Memorial Health Center, we honor all members of our community and acknowledge the dignity of each person we serve. Our purpose is to provide high quality, comprehensive primary health care to the communities of Washington and Yamhill counties with a special emphasis on migrant and seasonal farm workers and a view to removing barriers to health care. We strive to provide an environment that welcomes and values the people we employ and serve. If you are unsure whether you meet all the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply. Starting Salary: $69,742/yr +DOE Schedule: M-F: 40 hours/week. Will be clinical .5FTE at various sites and oversee staff in all clinics Job Summary: This position will dedicate half of their time providing direct clinical care and the other half providing clinical oversight. This position ensures clinical compliance according to Virginia Garcia's policies and procedures and in accordance with the Oregon Administrative Rules (OARs) within the supervising provider's scope of practice. This position works directly with the Substance Use and Care Coordination Program Manager, the Director of Integrated Behavioral Health, and other IBH leaders to ensure excellence in care and compliance with our Certificate of Approval (COA) with the Oregon Health Authority. The Supervisor works as a member of the Integrated Behavioral Health Program Leadership and represents Virginia Garcia at internal and external meetings as assigned. The Supervisor works closely with our Workforce Development Program to ensure a strong pipeline of CADCs into our system in accordance with the specific needs of our patient population. This position also works closely with the Substance Use and Care Coordination Manager to ensure all Substance Use Disorder (SUD) services are aligned and delivered in accordance with the OARs as outlined in our COA. Essential Duties and Responsibilities: Clinical Care * Provide Substance Use Disorder individual counseling. * Provide assessment and treatment planning upon intake and throughout services as needed to determine appropriate level of care. * Facilitate transfer to higher levels of care as assessed and appropriate. * Provide relapse prevention support services and planning. * Follow up frequently and regularly with patients who are struggling with relapse and/or have a high relapse potential. * Update medical records and clinical documentation timely using Epic - EHR in compliance with regulatory and agency guidelines. * Apply motivational interviewing techniques to promote engagement in treatment. * Provide crisis intervention to patients, utilizing clinical judgement to support a safe and trauma informed treatment environment. * Act as a liaison to promote skilled outreach services to be offered when needed and within the requirements of funders. This includes individual or group service provision, psycho-education and instruction for patients and caregivers supporting the delivery of ongoing care as needed. * Provide management of care for patients, ensuring individualized quality care in conjunction with medical care team, as needed. * Ensure appropriate procedures are developed and followed regarding community based and clinic safety protocols. * This position will hold and maintain a caseload reflective of their half-time clinical FTE. Clinical Oversight * SUD individual and group supervision for CADCs at all levels according to the requirements of the OARs. * Identify and train clinicians in Evidence Based Practices for individual and group curricula. * Hire, onboard, train and develop retention programs for CADCs at all levels. * Work as a member of Workforce Development Committee to develop pipelines for CADC positions and work to make Virginia Garcia the employer of excellence for BIPOC and bi-lingual providers in our community. * Ensure ongoing quality of the SUD Program Counseling services and address issues related to barriers to patient access to care. * Ensure compliance with federal, state and local regulations related to addictions services, lead internal audits in collaboration with the SUD Program Manager and the Director of Integrated Behavioral Health. * Serve as a leader and point-person for external auditors related to SUD, COA, and MAR. Work alongside the organization's Quality Department and staff to coordinate ongoing compliance and quality standards for MAR services. * Responsible for ensuring OAR compliance of policies and procedures for CADC service provision in collaboration with the SUD Program Manager. * Work alongside key stakeholders to evaluate clinical outcomes, continuously measuring, assessing and improving the quality of the SUD Counseling Services. * Provide administrative and clinical supervision to CADC staff to ensure they are meeting documentation standards according to the OARs and required patient service hours. * Work closely with clinic leadership and staff to ensure staff are working as members of the clinic's care teams and are appropriately integrated into their assigned clinic. * Coordinate and meet regularly with community stakeholders to develop and maintain referring relationships, participate in ongoing learning and educational opportunities and maintain awareness of key resources and supports in the community related to SUD Treatment Services. * Provide regular QI and UR services as part of the BH Department QI Program including peer review. * Support assigned clinicians to practice within their scope using all best practices from screening and assessment, treatment planning, relapse prevention and support, to discharge or transfer to higher levels of care as assessed and appropriate. * Trainer will have high competency in EHR and meet criteria to be an Epic Superuser or Clinical Builder. Will ensure that all staff are trained in EHR and documentation standards. Provide crisis support to clinicians who are working with patients in crisis. Attend agency and community meetings as appropriate and determined in collaboration with supervisor. * Initiate and participate in patient care inter- and multi-disciplinary case conferences and educational and program service programs. * Perform other duties as assigned. * Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). HIPAA Requirements The Substance Use Program Supervisor will have access to PHI during the course of their work activities. They will use the information to provide individual patient assessments to be used in the development of comprehensive integrated medical care services. Applying the minimum necessary standard of HIPAA, the designated record sets to which this position will have access include: all sections of the medical record, patient demographic information in the practice management system, incoming records, reports, results, consultations, etc. This position is required to read the content of these records only to the extent needed to accomplish the assigned tasks. SUD related notes will be restricted as appropriate to comply with confidentiality regulations around substance use disorders. Knowledge, Skills and Abilities Required: * Bachelor of Arts/Bachelor of Science degree in behavioral sciences field or at least four years' similar work experience in healthcare or behavioral health setting * Certification as a CADC II required. * 2 years' experience in the addiction services/substance use disorder field and must maintain certification throughout employment. * Minimum of 1 year experience directly supervising and/or training staff. * 1 years of experience working in primary care setting. * Knowledge of best practices related to Behavioral Health Care Coordination services, and the provision of Medication-Assisted Recovery (MAR) in a primary care setting. * Experience working in Epic EHR required. * Proficiency in English and Spanish both written and spoken languages and experience within the Latino community preferred. * Cultural competency and a desire to work within a community health setting and on behalf of disenfranchised communities. * Commitment and alignment to Virginia Garcia Memorial Health Center's mission, vision and values. * Demonstrated leadership and ability to supervise, train and mentor staff. * Ability to form collaborative relationships with key stakeholders both internally and externally with key partners. * Knowledge of the methods for effective supervision. * Ability to build and maintain effective working relationships. * Knowledge of human behavior, including the ability to evaluate motivation and readiness for treatment. * Demonstrated ability to create, maintain, and model appropriate boundaries with staff and patients. * Ability to coordinate, collaborate and communicate well with others. * Highly organized, motivated, and able to demonstrate autonomy and independence on projects and assignments. * High degree of confidentiality and integrity as well as professional ethics, including dependability, reliability, accountability, and responsibility. * Ability to be flexible and creative. * Valid driver's license, reliable transportation, safe driving record, and insurance coverage. Physical Requirements Percentage of time spent * Standing/Walking: up to 20% * Sitting: up to 90% * Lifting/Carrying: less than 5%; may occasionally lift up to 20 lbs. * Travel to multiple locations within Washington and Yamhill counties. Working Environment/Physical Hazards * Work in well-lighted, ventilated office environment. Office equipment used * Computer: databases and word processing * Telephone, fax, copier, scanner Immunization Staff member must meet immunization requirements as stated in VGMHC's immunization policy and state and federal guidelines. Job descriptions represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC's Mission. VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes fairness in placement, promotion, transfer, rate of pay, and termination.

At Virginia Garcia Memorial Health Center, we welcome diversity; we encourage, uplift, and are honored to serve people who have been historically underrepresented and underserved. Our mission is to provide high-quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties, with a special emphasis on seasonal and migrant farm workers and others with barriers to receiving healthcare. We strive to provide an inclusive environment that welcomes and values the diversity of the people we employ and serve. Job Summary: The Social Care Navigator functions as an integral part of the BHMH Services Department's Primary Care integration to assess and address patient's needs as related to their resilience/self-determination, ability to access outpatient services and social determinants of health. This individual provides skills training and case management services and links patients to needed community resources through their work on medical and BHMH teams to coordinate services and care that address their medical, mental health and/or other psychosocial needs. They also work with the Primary Care Teams to outreach and work with complex health and/or psychosocial needs of patients and those who are high utilizers of hospital and Emergency Department services. This position may supervise students in disciplines appropriate to the Navigator's educational background and qualifications. Essential Duties and Responsibilities: · Function as an integral part of the BHMH Team attending huddles, team meetings and coordinating services with team members for complex patients. · May work with primary care medical teams, attending huddles and team meetings and connecting with team members as needed to assess patient's needs and connect them to resources in the medical and social services community. · Assess patients' social determinants of health and health literacy, utilizing screening tools and questionnaires to assess the patient's living situation, health literacy, safety, cognitive abilities or status, history of or current substance misuse, physical, mental or sexual abuse, intimate partner violence, and mental health needs. · Gather and maintain information, resources and accessible services of community agencies, local and state organizations, acting as a liaison with outside agencies. · Build a supportive relationship with patients to improve patients' utilization of necessary and appropriate primary care, mental health, and social services, in order to improve the patients' health status and health outcomes. · Use motivational interviewing to assess and positively affect the patient's level of engagement in their care and confidence in their ability to carry out a self-management plan. · Participate with the team in developing a comprehensive care plan. · Communicate with the primary care team, documenting all contacts with patients in the EHR (EPIC) in a timely manner and communicating in person or by phone as needed. · Provide culturally and clinically appropriate medical and mental health education and information to patients and coaches patients in making healthy lifestyle changes. · Act as the patient's advocate and health navigator, assisting them in understanding the most appropriate use of health care resources. · Work with the Primary Care Teams and BHMH to outreach patients with complex health and/or psychosocial needs and those who are high utilizers of hospital and Emergency Department services in order to remove barriers to care. · Provide work in the community with patients including home or hospital/ED visits and/or patient accompaniments to medical or social service appointments. · May facilitate, coordinate and organize group education or group provider visits, if approved by the supervisor and in consultation with the site management team. · May supervise students in disciplines appropriate to the Navigator's educational background and qualifications. · Attend regular trainings as required. · Perform other duties as assigned. · Handle protected health information in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). HIPAA Requirements: The Social Care Navigator will have access to PHI in the course of their duties. The Navigator will use PHI to schedule patients, transport patients and coordinate care for patients. Applying the minimum necessary standard of HIPAA, the designated record sets to which this employee will have access include the full medical record, the scheduling and demographic functions of the practice management system. Knowledge, Skills and Abilities Required: · Bilingual/bicultural proficiency preferred. · Desire to work with underserved communities. · Desire to work with complex patients including those who may be struggling with mental health and/or substance use. · Cultural competency. · High level of skill in interpersonal relations and problems solving. · High energy and self-directed individual with excellent interpersonal, problem solving, organizational and computer skills. · Ability to travel to clinics, home visits, and agency visits, etc. in a reliable, confidential and timely manner. · Ability to take initiative to proactively organize and manage the responsibilities of the job. · High degree of integrity and professionalism. · Good working knowledge of available social service resources or skills to acquire knowledge and information expeditiously. · Ability to work in challenging environments in the community at large and in patients' homes. · Ability to work as an integral part of a high functioning team. Highly proficient with Microsoft Office applications (Word, Excel, PowerPoint, Outlook). · Excellent Customer Service skills. · Commitment and alignment to Virginia Garcia's mission, vision and values. · Valid driver's license, reliable transportation, safe driving record and insurance coverage required. Education and Experience Required: · Bachelor's degree in a relevant field or minimum four years of college education, preferably in psychology, social work, human services or health-related field required, or equivalent combination of education and experience. · Meet criteria for QMHA in the state of Oregon (requires a bachelor's degree in behavioral health or alternatively a combination of three years of relevant education and occupational experience). · Training in Motivational Interviewing, skills training and case management preferred. · Current CPR certification. · Experience with group facilitation. · Prior EMR experience preferred. Behavioral Competencies: Accountability: Role model VG's mission, vision, and shared values Customer-Focus: Listen to the voice of the customer and strive to delight them by exceeding their expectations Teamwork: If someone needs help, help them Initiative: Be innovative, apply fresh ideas, and continuously improve how you do your work Confidentiality: Maintain strict confidentiality and respect the privacy of others Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work Respect: Demonstrate consideration and appreciation for co-workers and patients Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others Physical Requirements: · Percentage of time spent · Standing: up to 20% · Walking: 25% · Sitting: up to 50% · Reaching: 5% · Must be able to lift/carry up to 20 lbs.: infrequent 20-40 lbs. · Local travel: up to 75% Working Environment/Physical Hazards: · Potential exposure to Blood Borne Pathogens. · Work environment includes working in patient's homes. Equipment Used: · May use Clinic Vehicles · Computer · data entry and word processing · Telephone, Fax, Copier, Printer, Scanner Medical equipment: · Pulse Oximeter · Glucometer Immunization: Staff members must meet immunization requirements as stated in VGMHC's immunization policy and state and federal guidelines. Job descriptions represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC's Mission. VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in placement, promotion, transfer, rate of pay, and termination.

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Solutions 4 Community Health, (S4CH) is a wholly owned entity of Sun River Health. Solutions 4 Community Health (S4CH) provides management solutions for health care safety net providers to improve their care delivery and outcomes, sustainability and efficiency and is currently seeking a full-time remote CPC Billing Professional. The Billing Professional will report to the Supervisor of Revenue Cycle and work closely with the Manager of Revenue Cycle, the Director of Revenue Cycle and the VP of Information and Practice Management. The Billing Professional will be responsible for timely follow-up and review of Accounts Receivable. Responsibilities include: Ensuring unpaid claims are reviewed and appropriate action is taken. Denials are worked and appealed as appropriate. Appropriate appeals are written, sent to the payer and followed up on in a timely manner. Appropriate insurance adjustments are applied as needed. The Billing Professional will work with the Finance Department to reconcile the payment and subsequent cash reports. Additionally, it will be their responsibility to communicate to their Supervisor any problems or issues as they occur. They will maintain a current knowledge of payer guidelines, fee schedules, contracts, quality incentives, and system knowledge including ECW, Cognos and Claim Remedi. Other responsibilities include collaborating with other billing staff and communicating with our network of community health centers. As well as professional demeanor, adherence to all Sun River Health policies and procedures is required. Requirements: - Minimum of one to two years of experience in billing or revenue cycle management in either a physician practice or other similar setting. - Associates Degree or equivalent experience is preferred. High School Diploma/GED required. - Certification in Coding (CPC) is required through AAPC - Experience with New York State Medicaid (EMEDNY, Epaces) and third party (commercial carriers) insurance follow up preferred - Knowledge of New York State Department of Health programs or federally qualified health center operations considered advantageous. - Experience working in a diverse employment setting and working collaboratively with other employees is advantageous. Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most. Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island. Job Type: full-time Salary: $21.00 - $23.00 per hour Relation to Mission The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable. Equal Employment Opportunity Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. Job Responsibilities The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.

Job Title: Site Medical Director FLSA: Salaried "Exempt" Department: Medical Services Representation: Non-represented Reports to: Medical Director At Virginia Garcia Memorial Health Center, we welcome diversity; we encourage, uplift, and are honored to serve people who have been historically underrepresented and underserved. Our mission is to provide high-quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties, with a special emphasis on seasonal and migrant farm workers and others with barriers to receiving healthcare. We strive to provide an inclusive environment that welcomes and values the diversity of the people we employ and serve. Job Summary: The Site Medical Director (SMD) provides clinical and administrative leadership at their site. The SMD will be responsible for the direct supervision of the provider staff including coaching and performance management of clinicians assigned to their site. The SMD will participate as a member of the site leadership team, assist with recruitment of providers and other medical staff for the site, and assist in leading quality improvement activities. The SMD will collaborate and mentor the Nurse CPM for clinical decision making. The SMD provides primary and obstetrical patient care in accordance with his/her level of training, experience and licensure. The SMD will function as an informational resource to VGMHC patients, professional colleagues, the Center, students and the community. Essential Duties and Responsibilities: Provide direct supervision of providers at the respective site. Provide clinical leadership and mentoring of clinicians at the site in the practice of evidence-based, timely, effective, efficient, and equitable medical care and: Provide clinical input on care and management of individual patients as may be needed by colleagues and co-workers on a day-to-day basis. Review cases for CSOC (Controlled Substances Oversight Committee). Review unexpected outcomes, including deaths, as part of peer review and QI. Participate as a member of the site's Management Team to: Solve clinic problems (schedules, coverage, etc.). Resolve personnel issues. Implement improvement and other projects at the clinic level. Perform responsibilities delegated by administration. Implement plans to meet operational, financial, and patient care quality goals, including monitoring of progress toward quality metrics. Attend the local and administrative meetings as needed and determined by the Medical Director and site leadership. Provide clinical input to assist in solving patient issues related to quality of care, behavioral issues, etc. Attend Administrative/Quality Improvement Meetings. Organize the site's provider meetings, including minutes, and assist with organizing Staff and Team meetings, and manage the follow-up from the meetings. Assist in coordination of provider scheduling, including approval of vacation and other time off requests, and ensuring timecards are approved and time management of providers is monitored. Act as liaison, in cooperation with executive and the Medical Director, between the Center and other groups in the community, regarding clinical issues and access. Acts as clinical liaison to other departments or programs within VG, such as Dental, School-Based Health Centers and the Migrant camp program. Attend to the day-to-day concerns of providers, support staff and management team that may arise. Ensure that procedures are in place to maximize the flow of information through the clinic to increase patient safety and provider continuity. Assist in implementation of plans to meet the objectives of the annual "Health Plan" of the federal grant and other goals established by the QA/QI committee and the Center's managed care plans. Ensure that training needs identified are met for both provider and support staff. Work with the Medical Director in contributing to annual evaluations of provider staff. Work with the Medical Director in recruitment of provider and other medical staff for site as appropriate, scheduling time for interviews with providers, lunches, etc. Orient new providers to the site and hold check-ins with them regularly. Act as a representative of site's medical staff with management team, assuring good communication and acting as a liaison between other sites and management team. May be required to temporarily assume responsibilities of the Medical Director in her/his absence. Provide direct patient care in accordance with training, experience and licensure. Scope of practice including hospital and OB care will be dependent upon specialty and training of provider and needs of site. Provide continuous comprehensive and culturally competent health care of the highest quality. Provide case management for patients as needed, e.g. Diabetics, OB's and others with serious health problems, working with support staff. Meet patient care productivity standards to assure adequate access to clinical services. Provide all necessary documentation in the medical record of care provided to patient, including education, medications, referrals, diagnostic testing and follow-up. Provide supervision and education of students and residents in the health care professions. May assist in organizing and participating in special clinics, such as the migrant camp program. May be required to provide services at VG locations other than primary site. Perform other duties as assigned. Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 of (HIPAA). HIPAA Requirements: The Site Medical Director will have access to PHI in the course of carrying out his/her duties. The Site Medical Director uses the PHI for treatment purposes and quality assurance operations. Applying the minimum necessary standard of HIPAA, the designated records sets to which this employee will have access include: the demographic and scheduling information in the practice management system, and the full medical record. Knowledge, Skills and Abilities required: Detail oriented. Knowledgeable, or willing to learn, about continuous quality improvement. Strong commitment to working with patients and staff from a wide range of ethnic, economic, cultural and social backgrounds. Bilingual English/Spanish preferred; willingness to become sufficiently competent in Spanish to provide medical care. Education and Experience Required: Current active license to practice medicine in Oregon and DEA registration. At least one year prior clinical and administrative experience in community medicine as a provider. Current staff privileges at Tuality Community Hospital (may be Courtesy) as needed for clinical work depending on scope of practice. Behavioral Competencies: Accountability: Role model VG's mission, vision, and shared values Customer-Focus: Listen to the voice of the customer and strive to delight them by exceeding their expectations Teamwork: If someone needs help, help them Initiative: Be innovative, apply fresh ideas, and continuously improve how you do your work Confidentiality: Maintain strict confidentiality and respect the privacy of others Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work Respect: Demonstrate consideration and appreciation for co-workers and patients Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others Physical Requirements: Percentage of time spent: a. Standing: 20% b. Walking: 25% c. Sitting: 50% d. Lifting/Carrying: up to 5% - frequently 5-20 lbs; infrequent 20-50 lbs e. Physically demanding tasks: May be asked to assist patient onto or off of exam table, etc. f. Stooping, Bending, Reaching: occasional Working Environment/Physical Hazards: Work in well-lighted, ventilated environment. Exposure to blood borne pathogens and potentially hazardous chemicals. Equipment used Office equipment · Computer: Data entry and word processing · Telephone, fax, copier, scanner, printer Medical equipment · Stethoscope, ophthalmoscope, otoscope, doppler · Surgical/Procedural instruments · Routing medical equipment · Fetal monitor · EKG · Pulse oximeter · Nebulizer · 02 tank · LEEP equipment · Colposcope Immunization: Staff members must meet immunization requirements as stated in VGMHC's immunization policy and state and federal guidelines. Job descriptions represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC's Mission. VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in placement, promotion, transfer, rate of pay, and termination.

Pay range: $21.93/hr. to $30.24/hr. The role of Laboratory Assistant encompasses many areas of the laboratory. Laboratory Assistants perform phlebotomy and drug screen collections; receive and process specimens; occasionally perform some technical procedures under direct supervision; access information in computer, register patients, order tests and perform charting functions. They play a key role in the pre-analytic and post-analytic process of specimen testing. KEY RESPONSIBILITIES - Performed majority of the time -- * Performs phlebotomy collections from inpatients and outpatients, assuring proper patient identification prior to collection; properly labeling specimens; and promptly assuring specimen is received into the laboratory for testing. * Assures that samples are processed promptly and distributed to appropriate testing location. * Provides input for revising and presenting new procedures for Clinical Services and/or work team. * Keeps work areas clean and well stocked. Assists with supply ordering and restocking, as needed. * Performs computer registration and order entry for patients and/or received specimens. * Maintains competency and performs drug screen collections to meet Federal guidelines. * Communicates with physicians, nursing staff and Clinical Services Team to ensure proper procurement of specimens, and that correct orders are placed. * Distributes completed patient reports to appropriate locations. * Calls abnormal results as specified in laboratory policies or by specified provider request. * Provides care appropriate to the age of patients served, neonate, infant, pediatric, adolescent, adult, and geriatric. * Follows up unusual test requests by researching and consulting with appropriate reference laboratories to assure correct testing is performed. * Arranges for couriers and cabs for prompt specimen pickup, as needed. * Follows up all problems or errors by collecting documentation for Lab Director and/or pathologists, assisting with reviewing problem and retraining of staff involved. * Aids in solving problems or concerns regarding specimen, paperwork or test results. * Aids in answering phones, taking orders and transmitting results to authorized personnel. Performed occasionally but critical to successful performance of the job: * Looks for ways to improve customer service. * Supports team and patient care during absence of co-workers by being available to cover vacation and sick time. * Acquires accurate billing related information from providers when needed. * Participates in training of employees to assure that all lab staff receives appropriate training and maintain competency in Clinical Services. Decision making and budget responsibilities (e.g. impact limited to the employee, entire unit or organization-wide): * Limited to the employee. JOB SPECIFICATIONS Education: Required * High school diploma or equivalent. Preferred * Associate's degree or higher. Experience: Required * Preferred * (1) year related experience. * Experience in phlebotomy, processing. Licenses, Certifications and/or Registrations: Required * Preferred * Certificate of completion from Lab Assistant, Medical Assistant or CNA accredited program. * ASCP or NCA Phlebotomy certificate. Job Related Skills, Abilities and Behaviors: Required * Assumes responsibility for maintaining competency in all areas where training was completed. * Keeps abreast of new computer functions, computer usage and changes having to do with computers and printers. * Demonstrates confidentiality according to PHI regarding patient and co-worker information according to PHI level of access. * Follows organizational departmental policies and procedures and carries out duties in all areas where training and documentation of competency have been documented. * Functions as a cooperative laboratory team member, supporting others. * Must be able to speak, read and write conversational English. * Typing and previous computer use. * Possesses knowledge and skills through experience and/or training to be able to provide care appropriate to the age of patients served in this job. * Ability to be thorough and accurate in paperwork. * Uses effective communication skills. * Personal appearance makes a good first impression. * Excellent customer service skills a must. * Flexible, able to work to meet the needs of the department. Preferred * Word processing. * Medical terminology. * Laboratory terminology * Bilingual skills a plus. #Tier2 Additional Posting Information Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.

Pay range: $22.87/hr - $31.80/hr plus 10% per diem differential The Certified Nursing Assistant assists with the nursing care of patients under the supervision of licensed nursing staff. Provides comfort services and assistance with activities of daily living. Contributes to a positive work environment that promotes HMC values. Carries out orders and treatments as directed by the RN. Representative duties and responsibilities include, but are not limited to: * Assists with the nursing care of patients, vital sign collection, specimen collection, intake and output measurement, non-sterile treatments, activities of daily living (ADLs), support patient's comfort and emotional needs, monitors and reports changes in patient condition or behavior to licensed nursing staff in a timely manner, assist with emergency efforts as directed. Perform expanded tasks only after completing appropriate training and competency validation, and only as allowed under Oregon Administrative Rules (OAR 851-060-0930) and facility policy. Transport and Movement of Patients. Representative duties and responsibilities include, but are not limited to: * Assists with ambulation, lifting, and transferring patients from stretcher to bed, bed to wheelchair, etc. Uses proper body mechanics and equipment while moving patients. Maintains a clean and organized patient environment. Representative duties and responsibilities include, but are not limited to: * Assists with room turnover, restocking supplies. Administrative Duties. Representative duties and responsibilities include, but are not limited to: * Assists with patient admission or discharge as needed. Accurately documents care provided and patient observations in the medical record. Organizational Duties & Responsibilities Supports and represents Hillsboro Medical Center's mission, vision, and values. * Compassion: Creates a welcoming environment of kindness, inclusivity, and responsiveness * Collaboration: Works with others to improve the health and wellness of Hillsboro & Washington County * Excellence: Provides the highest quality of care and service * Integrity: Demonstrates honesty, transparency, and accountability in every task and every interaction JOB SPECIFICATIONS Education & Experience Preferred: * Six (6) months experience in skilled nursing facility or hospital. Licenses & Certifications Required: * Current Oregon CNA Certification required upon hire * American Heart Association Healthcare Provider BLS preferred upon hire, and required within 90 days of hire. * If not American Heart Association Healthcare Provider BLS certified upon hire, must have current BLS certification through another provider. Required Knowledge, Skills, and Abilities Knowledge of: * Basic medical terminology, healthcare procedures and HIPAA regulations and confidentiality. * Basic office equipment and software (i.e. Microsoft Office Suite, scheduling software). Skill in: * Effective verbal and written communication, active listening, and interpersonal skills. * Time management, prioritization, attention to detail, and multitasking. * Excellent customer service skills including patience, empathy and problem-solving. * Building strong relationships with patients, providers, staff, management. * Demonstrates skills in caring for neonatal, pediatric, adolescent, adult and geriatric patients in a knowledgeable, skillful and consistent manner. Ability to: * Maintain a professional appearance and demeanor. * Work independently with moderate supervision. * Function effectively in stressful situations. * Collaborate effectively with healthcare team members. * Adjust to changing priorities and work demands. * Request assistance or additional explanation when needed. * Develop skills in use of computerized hospital information/ordering system. Additional Posting Information Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.

The Virginia Garcia Memorial Health Center mission is to provide high quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties with a special emphasis on seasonal and migrant farm-workers and to others with barriers to receiving health-care. Job Summary The Behavioral Health Clinician works as a member of the primary care medical team who assists the primary care (PCP) and dental teams in managing the overall health of clients working in a primary care setting. They provide consultation to clients and works with PCP to improve recognition, treatment, and management of psychosocial/behavioral problems and conditions for clients. Essential Duties and Responsibilities: * Provides targeted evidence-based assessments and evaluations, which may include brief neuropsychological screens, diagnostic interviews and impressions and functional status focused on the presenting problem. This can include assessing and justifying a complete DSM mental health diagnosis. * Provides brief solution focused empirically based interventions to clients experiencing a myriad of bio-psychosocial problems. * Provides timely and succinct feedback to PCP's or dentists regarding consultation findings and recommendations. * Available as needed for all medical and dental team members during work hours for consultation and crisis support * Develops, teaches and/or provides oversight for classes that promote education and skill-building to enhance psychological and physical health * Determines the appropriateness of the patient receiving services in primary care. * Formulates evidence based behavioral health interventions appropriate to the primary care setting and assists with implementation of treatment plans. * Provides concise documentation in electronic healthcare system of care and recommendations in the patient's medical record within 24 hours of seeing the patient. * Provides brief follow-up, including relapse-prevention education. * Provides consultation services (continuity consultation) for a sub-set of patients who require on-going monitoring and follow-up (e.g., "high-utilizers," chronic pain, unmanaged diabetes etc.). * Shares knowledge with other team members and clients, both formally (in-services, consult responses) and informally (curbside consultations). * Identifies patients who would benefit and are willing to receive specialty mental health care, and makes referral to onsite- specialty options or off-site, to programs or other community resources. * Will carry small caseload of mental health clients for on-going specialty mental health services * Works as part of multi-disciplinary team in making recommendations for clients who abuse, misuse or divert controlled substances. * Assist in registry management for patients with higher mental health needs * Coordinate services with the psychiatric provider * Provides training and consultation to clinic staff regarding prevention and management of disruptive behavior. * May be responsible for case management. Coordinate/collaborate with physicians, staff, families, caregivers, etc. Maintain chart notes related to external contracts, obtaining pertinent records from other treatment and tracking client's involvement, follow-through and progress in varied treatment activities. * Document and maintain client records to ensure compliance with agency and contract guidelines and confidentiality. * Provide crisis intervention * Provide back-up for other staff when needed * Check messages within EHR throughout the day responding as appropriate * Provides appropriate resources and support linkage, culturally appropriate advocacy and community collaboration and culturally appropriate client evaluation and treatment. * May be required to participate in projects assisting with metrics specific to population-based health. * Participate in a culture of feedback at the agency by eliciting feedback to promote professional growth and assess work effectiveness. * Meets performance standards for productivity, documentation (including progress notes, assessments, treatment plans and authorization requests) proficiency in clinical model and evidence-based practices, quality of care (including engagement and retention) and teamwork as defined in the Performance Review * Participate in regular individual and team meetings with supervisor. Attend informational and clinical meetings which may include all staff and team meetings, consultation with other staff and required trainings. * Qualified licensed clinicians may be requested to provide licensure supervision as part of their regular position in compliance with the rules of their licensing board. * Will provide a varied mix of mental health services and health and behavior interventions, depending on credentials and site. * May be responsible for case management. Coordinate/collaborate with physicians, staff, families, caregivers, etc. Maintain chart notes related to external contracts, obtaining pertinent records from other treatment and tracking client's involvement, follow-through and progress in varied treatment activities. * Document and maintain client records to ensure compliance with agency and contract guidelines and confidentiality. * Provide crisis intervention. * Oversees Behavioral Health Associate duties which include, services to clients and their families, e.g., institutional living, health, mental health services, employment services, etc. Maintain awareness of community referral resources. * Serve as back-up for other staff when needed. * Checks messages within EHR throughout the day responding as appropriate. * Provides appropriate resources and support linkage, culturally appropriate advocacy and community collaboration and culturally appropriate client evaluation and treatment. * May be required to act as project lead on programs assisting with metrics specific to population-based health * Requires ability to work some evenings. * Participate in a culture of feedback at the agency by eliciting feedback to promote professional growth and assess work effectiveness * Meets performance standards for productivity, documentation (including progress notes, assessments, treatment plans and authorization requests) proficiency in clinical model and evidence-based practices, quality of care (including engagement and retention) and teamwork as defined in the Performance Review. * Participate in regular individual and team meetings with supervisor. Attend informational and clinical meetings which may include all staff and team meetings, consultation with other staff and required trainings. * Qualified licensed clinicians may be requested to provide licensure supervision as part of their regular position in compliance with the rules of their licensing board. Required Knowledge, Skills and Abilities: * Knowledge of methods of behavioral medicine and evidence-based treatments for medical, mental and behavioral health conditions. * Knowledge of the problems and dynamics in treating medically underserved populations. * Ability to manage and support team-based services. * Excellent oral and written communication skills. * Ability to work as a successful primary health care team member. * Creative and critical thinking skills with the ability to consider new ideas that will lead to process and team improvements. * Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time. * Problem solving skills with the ability to look for the root cause of issues and implementable, workable solutions. * Interpersonal skills with the ability to work in a fast-paced environment with the ability to participate as an independent contributor with little direct supervision or as an active team member depending on the circumstance or need. * Knowledge and experience in working with computer systems and electronic medical records. * Knowledge of learning and behavior change principles. * Demonstrated skills in motivational and health coaching, patient advocacy, health promotion, disease prevention, patient education and resource management. * Bilingual Spanish strongly preferred. Education Experience and Training: * Master's degree in Social Work, Marriage and Family Therapy, or Psychology from an accredited school required. * Licensed Psychologist or LCSW or LPC or LCSW preferred with training in behaviorism, solution focused therapy, cognitive behavioral therapy and motivational enhancement. If unlicensed, applicant must be register with respective board and work towards licensure. Virginia Garcia will provide licensure supervision. * Fluency in Spanish and experience within the Latinx community is preferred. * Demonstrated knowledge of community health, welfare, and social agencies is required. * Basic Life Saving Skills (BLS) certification required. * Demonstrated ability to conduct an assessment including identifying precipitating events, gathering histories of mental and physical health, alcohol and other drug use, past mental health services, and criminal justice contacts, assessing family, social and work relationships and conducting a mental status examination, complete a DSM diagnosis; write and supervise the implementation of an Individual Services and Support Plan and provide individual, family, and/or group therapy within the scope of their training. * Knowledge of medications commonly used by the client population. * Demonstrates the ability to apply age specific principles of growth and development and life stages to meet each patient's needs. * Experience working in a multi-cultural, diverse environment. * A valid state driver's license, transportation and auto insurance is required or alternative means of transportation. Behavioral Competencies: Accountability * Role model VG's mission, vision, and shared values Customer-Focus * Listen to the voice of the customer and strive to delight them by exceeding their expectations Teamwork * If someone needs help, help them Initiative * Be innovative, apply fresh ideas, and continuously improve how you do your work Confidentiality * Maintain strict confidentiality and respect the privacy of others Ethical * Demonstrate integrity, honesty, and stewardship in all encounters at work Respect * Demonstrate consideration and appreciation for co-workers and patients Communication * Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others Physical Requirements: Percentage of time spent: * Standing/Walking: up to 20% and sitting up to 80% * Lifting/Carrying: less than 5% - may occasionally lift up to 20 lbs. * Must be able to type and read for extended periods. * Must be able to use the phone and other forms of communication. Working Environment/Physical Hazards: * Work in well-lighted, ventilated office environment. Office equipment used: Office equipment * Computer: data entry and word processing * Telephone, fax, copier, scanner, printer Immunization: Staff member must meet immunizations requirements as stated in VGMHC's immunization policy and state and federal guidelines. Job description represents a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC's Mission. VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination. Employee's Signature: ______________________________ Date: ________________ Print Name: ______________________________________ VG Home Location: VG Beaverton VG Cornelius VG Hillsboro VG McMinnville VG Newberg HR/Payroll Coding Cost Center Site Specific Program 016 Behavioral Health Department 016 Behavioral Health Position Code 312 Behavioral Health Clinician Revenue Source 000 Default

At Virginia Garcia Memorial Health Center, we welcome diversity; we encourage, uplift, and are honored to serve people who have been historically underrepresented and underserved. Our mission is to provide high quality, comprehensive, and culturally appropriate primary health care to the communities of Washington and Yamhill counties with a special emphasis on migrant and seasonal farmworkers and others with barriers to receiving health care. We strive to provide an inclusive environment that welcomes and values the diversity of the people we employ and serve. Job Summary: The Front Office Supervisor supervises the reception staff and assists with front desk operations including customer service excellence, registration, revenue cycle, and workflow development. This position serves as a member of the management team, collaborates with other internal stakeholders to optimize front office activities in the standard work plan, and conducts trainings and quality audits to ensure standards are consistently upheld. Additionally, the Front Office Supervisor supports the site leadership team with site-level scheduling and supervision assistance and serves as the bridge for front to back office patient flow and communication. Essential Duties and Responsibilities: Maintain day-to-day operations of the Front Office. Maintain daily schedule to ensure staffing needs are met. Supervise the reception staff to ensure that registration and customer service are provided in a timely manner and are sensitive to the patient's physical, psychological and cultural needs. Coordinate the hiring process for new staff and exercise final hiring authority. Orient new staff members to their roles, including the development of training plans, and provide training as needed. Monitor to ensure that interpretation services are patient-centered and scheduled accurately for patient and provider for both in-person and Video Remote Interpreting (VRI) services. Lead the reception staff toward compliance with all VGMHC's policies and procedures. Supervise and develop staff by role modeling professional customer service skills. Maintain an orderly and professional working atmosphere. Facilitate and coordinate the staff's training needs in relation to the utilization of the clinic's practice management system and customer service program. Fill in and assist with check-in and registration as needed. Conduct standing bi-weekly departmental staff meetings; attend all required meetings. Conduct regular coaching and performance appraisal of the Reception/Extra Functions staff. Participate in quality improvement activities, which support patient management outcomes. Participate in the work of the Management Team through joint accountability for customer satisfaction, complaint resolution, and clinic performance in meeting system and organizational goals while adhering to all compliance programs. · Ensure tasks are being completed in a timely manner. Assign and review standard work with staff and monitor for understanding. · Maintain an awareness of patient behaviors brought to the Fairness Committee on behalf of staff. · Perform diligent follow-up and communication to staff and patient on status of complaints as stated in the Fairness Procedure. Order and maintain clinic office supplies. Assure standards are being achieved and monitor patient surveys quarterly for opportunities for improvement as it relates to the patient. Post data that reflects Front Office daily work: No shows, Patient Satisfaction Results, ASQ data, SBIRT data, New Patient data, Slot Utilization and 3 rd Next. Organize and manage front desk level tiered huddles and escalate issues appropriately to the site leadership team level. Collaborate with Finance and Billing to ensure registration and revenue cycle improvement gaps are appropriately tracking to closure. Present/escalate billing issues via the Billing/Front Office huddles, and collaborate in resolution development. Maintain primary communication responsibilities with call center and centralized scheduling to ensure that schedules and access remain productive from a site-wide viewpoint. Provide oversight of established patient check in processes, including consents, Annual Verification form, insurance & FPL. Review and audit for scanning of FPL documentation, compliance to standard FPL workflows, and REALD compliance. Coordinate training with OD Learning and Development EPIC trainers (refresher & new staff). Participate in regular progress check-ins with PCCM in 1:1s regarding established patient check-in process performance. Participate in regular collaborative communication with Membership and Billing managers regarding error trends, issue resolution, or creation/modifications of related workflows. Scrub the schedule across providers daily to troubleshoot errors or issues with site leadership team and with staff during rounding on a daily and weekly basis. Reconcile the daily bank deposit. Coordinate the food bank. Monitor reports and correct errors within EHR work queues, passport to languages, missing encounter and billing error report. Maintain appropriate communication and good interpersonal relations with management, staff, and patients to ensure coordinated efforts and provision of high quality service. Ensure that Advanced Access policies and procedures are followed. Assign and monitor completion of The Orchard training on a consistent basis. Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Perform other duties as assigned. HIPAA Requirements: The Front Office Supervisor has access to PHI in order to create and maintain an accurate and up to date medical record. Applying the minimum necessary standard of HIPAA, the designated record sets to which this employee will have access include: all sections of the medical record, patient demographic information in the practice management system, and incoming records, reports, results, consultations, etc. The Front Office Supervisor is required to read the content of these records only to the extent needed to accomplish the assigned task (e.g. filing or disclosure). Knowledge, Skills, and Abilities: Proficiency in English and Spanish, both written and spoken language strongly preferred. Ability to self-manage workload. Ability to work in a timely, accurate, and detail-oriented manner. Solid organizational skills. Effective written and verbal communication and interpersonal skills. Commitment to working with patients and staff from a wide range of ethnic, economic, cultural, and social backgrounds. Competent in all healthcare insurance plans credentialed by VGMHC; knowledge of eligibility verification process with reconciliation of patient's health record. Effective time management and logical decision-making skills. Ability to embrace change and innovation when appropriate. Knowledge of insurance eligibility verification: OHP, private, Medicare, etc. Education and Experience: High School diploma or equivalent required. Three years' experience in supervision of staff strongly preferred. Experience in reception work and/or work in a social service or health care setting required. Behavioral Competencies: Accountability: Role model VG's mission, vision, and shared values Customer-Focus: Listen to the voice of the customer and strive to delight them by exceeding their expectations Teamwork: If someone needs help, help them Initiative: Be innovative, apply fresh ideas, and continuously improve how you do your work Confidentiality: Maintain strict confidentiality and respect the privacy of others Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work Respect: Demonstrate consideration and appreciation for co-workers and patients Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others Physical Requirements: Standing · up to 50% Walking · up to 50% Sitting · up to 90% Bend, Reach, Stoop · 5% Computer Use· up to 90% Lift/carry up to 10 lbs. Working Environment/Physical Hazards Potential exposure to blood borne pathogens and hazardous chemicals. Well-lighted and ventilated office/clinical setting. Immunization: Staff members must meet immunizations requirements as stated in VGMHC's immunization policy and state and federal guidelines. Job descriptions represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC's Mission. VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination.

The Virginia Garcia Memorial Health Center's mission is to provide high quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties with a special emphasis on seasonal and migrant farm-workers and others with barriers to receiving healthcare. Job Summary The Registered Dietitian/Diabetes Specialist is responsible for providing individual and/or group medical nutrition therapy and diabetes education and support to patients with diabetes, prediabetes and related conditions as well as preventive nutritional therapy and education to adults and children who are overweight or obese. Essential Duties and Responsibilities * Plan, implement and evaluate the diabetes education and medical nutrition therapy program. * Provide nutritional therapy, education and support to patients with diabetes, prediabetes, and related conditions, both one-to-one and in groups. * Provide preventive nutritional therapy and education to adults and children who are overweight or obese, both one-to-one and in groups. * Work with the Diabetes Program Team to develop and deliver culturally appropriate educational content and materials about diabetes and diabetes prevention, which are focused on nutrition and healthy living. * Review, evaluate and monitor the Nutrition Therapy and Education for Diabetes and related conditions at the site, including outreach, attendance, curriculum development, wellness activities, data collection, and reporting. * Work collaboratively with the site's multidisciplinary primary care teams to understand the patient and meet his/her needs and goals in the Primary Care Team Model of Care. * Maintain familiarity with national standards developed by the American Dietetic Association, American Diabetes Association and/or the American Association of Diabetes Educators. * Provide coaching, mentoring, peer review, team building and guidance to diabetes program educators and support staff related to the provision of Diabetes Self-Management Education and/or Medical Nutrition Therapy. * Maintain specialty competency and education skills in order to serve as an ongoing resource for team members, physicians and other staff related to diabetes education and/or nutrition counseling. * Perform other duties as assigned. * Handle protected health information (PHI) in a manner consistent with the Health Insurance and Portability and Accountability Act of 1996 (HIPPA). HIPPA Requirements The Registered Dietitian/Diabetes Specialist will have access to PHI in the course of carrying out his/her duties. This position will use PHI to provide education and to consult with providers and be involved in overall quality of care discussions with the other health care providers at the Center. Applying the minimum necessary standard of HIPAA, the designated record sets to which this employee will have access include: the full medical record, the demographic, scheduling and insurance information of the practice management systems. Knowledge, Skills and Abilities required * Ability to self-manage and effectively manage staff. * Ability to work in a timely, accurate and detail oriented manner. * Logical decision-making skills. * Ability to embrace change and innovation when appropriate. * Excellent patient, provider and staff communication skills. * Strong commitment to working with patients and staff from a wide range of ethnic, economic, cultural and social backgrounds. * Bilingual in Spanish/English preferred. Education and Experience * Licensed Dietitian in the state of Oregon; Registered Dietitian (ADA) strongly preferred. * CDE (Certified Diabetes Educator) or ability to obtain CDE within one year of employment. * Minimum two years' experience working with patients with diabetes. * Experience educating individuals, groups, patients/families and professionals. * Experience using motivational strategies with patients and knowledge of psychology of eating: Mindful and Intuitive eating practices, including Health at Every Size (HAES) approach, and Satter Division of Responsibility in feeding (sDOR) desired. * Valid driver's license, reliable transportation, safe driving record, and insurance coverage required. Behavioral Competencies Accountability * Role model VG's mission, vision, and shared values Customer-Focus * Listen to the voice of the customer and strive to delight them by exceeding their expectations Teamwork * If someone needs help, help them Initiative * Be innovative, apply fresh ideas, and continuously improve how you do your work Confidentiality * Maintain strict confidentiality and respect the privacy of others Ethical * Demonstrate integrity, honesty, and stewardship in all encounters at work Respect * Demonstrate consideration and appreciation for co-workers and patients Communication * Demonstrate the ability to convey thoughts and ideas as well as understand perspectives of others Physical Requirements Percentage of time spent * Standing/Walking: up to 70% * Sitting: up to 40% * Lifting/Carrying: may occasionally lift up to 20 lbs. * May occasionally stoop, bend; will reach frequently Working Environment/Physical Hazards * Potential exposure to blood borne pathogens and hazardous chemicals. * Working environment - In a well-lighted and ventilated office/clinical setting. * Physical effort - Mobility to visit all work sites. Equipment Used * Computer: EPIC, databases and word processing * Telephone, fax, copier, scanner, printer * Glucometers and point-of-care lab monitoring * Equipment necessary to measure vitals (blood pressure cuff, scale, etc.) Immunization Staff member must meet immunizations requirements as stated in VGMHC's immunization policy. Job description represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC's Mission. VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination.

At Virginia Garcia Memorial Health Center, we honor all members of our community and acknowledge the dignity of each person we serve. Our purpose is to provide high quality, comprehensive primary health care to the communities of Washington and Yamhill counties with a special emphasis on migrant and seasonal farm workers and a view to removing barriers to health care. We strive to provide an environment that welcomes and values the people we employ and serve. If you are unsure whether you meet all the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply. Job Summary: The Office Health Assistant, Acute Care (OHA) facilitates the daily operations of their assigned clinic while working as a member of a multi-disciplinary team. The OHA performs a wide range of duties, usually accomplished by several positions in other clinics. OHAs may assist in providing patient care and maintaining efficiency in the clinic, supporting a physical health provider, a mental health provider, process referrals, or provide routine lab results to patients. Receptionist/Front Desk duties, standard Medical Assistant duties, and miscellaneous administrative duties are all integral to the OHA role. In addition to daily standard work, this position will also provide coverage for the various other roles at their assigned clinic or at other Virginia Garcia locations as reassigned. Essential Duties and Responsibilities Patient flow and front desk duties: Register patients and update patient records. Provide patient assistance with the registration process and provide appropriate information to patients as needed. Document medical information in the patient records. Procure proper documentation of patient financial status to allow VG to identify appropriate billing services. Set appointments with VG's OHP specialist to enroll eligible patients to OHP as appropriate. Perform basic office operations. Use the Virginia Garcia Electronic Medical Record (EMR) systems. Answer telephones and assist callers as needed. Schedule appointments and print out the day's schedule. Ensure proper documentation is maintained pursuant to quality assurance guidelines. Prepare Clinic at start of day to receive patients; open doors, turn on lights, and prepare sign-in sheets. Prepare the Clinic at closing, at the end of the day: make sure lights are turned off, doors are locked, and records are secure. Maintain waiting room; clean and orderly. Check-out patients. Reconcile daily cash and deposit cash to the bank. Scan documents into patient's electronic health records. Direct patient care duties: Coordinate patient flow with the on-site providers. Room patients: take and log vitals. Administer vaccines and perform lab draws. Assist providers with procedures. Assist in preliminary screening of students with health needs. Perform clinical procedures within scope and practice, training, and certification. Under the direction of the on-site provider, administer medications, including oral, topical and injections. Perform laboratory procedures such as urinalysis and strep cultures. Perform qualify control tests on CLIA Waved Labs. Disinfect/sterilize instruments and equipment. Perform other clinic activities as directed. In-direct patient care duties: Maintain, monitor and order medical, pharmaceutical, and office supplies. Follow clinic policies and procedures regarding patient care, insurances, new patients, etc. Document vaccine refrigerator and freezer temperatures daily. File test results. Track patients for medical appointment follow-up. Collect individual patient immunization data. Provide support for referrals (schedule appointments as necessary, track, provide records, and obtain reports). Miscellaneous duties: Assist in coordinating care for patients across several Virginia Garcia clinics. Order and maintain patient education material. Perform monthly Vaccine Administration Records (VAR) inventory. Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Assist other patients as may be appropriate. Perform other duties as assigned. HIPAA Requirements The Office Health Assistant will have access to PHI in the course of carrying their duties such as to schedule and register patients, check and update insurance coverage and demographic information, and perform medical assistant tasks. Applying the minimum necessary standard of HIPAA, the designated records sets to which this employee will have access include: patient demographics and account information, encounter forms, user batch reports and payment posting reports, the patient information section of the medical records, the HIPAA section, recent progress notes (as needed to answer scheduling questions), and the problem list/immunization record (to provide copies to patients up their request). Knowledge, Skills and Abilities Proficiency in English and Spanish, both written and spoken language preferred. Proven sensitivity to inter-cultural issues. Ability to perform clerical work with speed and accuracy including but not limited to word processing, database, basic computer functions, data entry and filing. Demonstrated initiative and judgment in problem solving. Knowledge of and ability to maintain confidentiality regulations. Able to make independent decisions based on the Center's protocols. High level of accuracy with numbers and data, which will become patient records. Excellent interpersonal, oral, non-verbal, and written communication skills. Ability to develop effective, supportive relationships with staff, students, families, and the community. Service-oriented with ability to adapt to changing workload and pace. Valid driver's license, reliable transportation, safe driving record and insurance coverage required. Education and Experience High school diploma or equivalent required. One or more years' previous medical assistant experience required. Active Medical Assistant certification required. Active CPR/First Aid/BLS certification or ability to become certified within 180 days of hire required. Six months or more of experience working as Front Desk Receptionist with EMR check-in duties preferred. Behavioral Competencies: Accountability: Role model VG's mission, vision, and shared values Customer-Focus: Listen to the voice of the customer and strive to delight them by exceeding their expectations Teamwork: If someone needs help, help them Initiative: Be innovative, apply fresh ideas, and continuously improve how you do your work Confidentiality: Maintain strict confidentiality and respect the privacy of others Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work Respect: Demonstrate consideration and appreciation for co-workers and patients Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others Physical Requirements Percentage of time spent Standing: 25% Walking: 45% Sitting: 25% Lifting/Carrying: 5% Physically demanding tasks: Must be able to lift/carry 40 lbs. · supplies. Working Environment/Physical Hazards Work in well-lighted, ventilated environment. Exposure to blood borne pathogens and potentially hazardous chemicals. Equipment used:Office equipment Computer: data entry and word processing Telephone, fax, copier, scanner Medical equipment Autoclave Non-stress test Fetal Doppler EKG Pulse oximeter Audiometer Nebulizer O2 tank Liquid nitrogen Glucometer Hemoglobin A1C Cholesterol Screening Equipment Hemoglobin Screening Equipment Ultrasound machine Immunization: Staff members must meet immunization requirements as stated in VGMHC's immunization policy and state and federal guidelines. Job descriptions represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC's Mission. VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in placement, promotion, transfer, rate of pay and termination.

Description Starting Annual Pay: $223,356/yr DOE Monday/Tuesday/Wednesday 9-6pm, Thursday/Friday 10-7pm At Virginia Garcia Memorial Health Center, we honor all members of our community and acknowledge the dignity of each person we serve. Our purpose is to provide high quality, comprehensive primary health care to the communities of Washington and Yamhill counties with a special emphasis on migrant and seasonal farm workers and a view to removing barriers to health care.