Virtual reality specialist job description

Job DescriptionThe Expediting Specialist makes and receives calls to medical facilities, employers and Insurance companies for the timely retrieval of records. They confirm the receipt of the request, and try to obtain status on when records can be ready. In the event any errors are detected, research is done to obtain accurate information. Expediting specialists schedule appointments using Google Calendar, and sets readies for the field agents, and in addition troubleshoots and leaves detailed notes in the system, hence written and verbal skills are critical. The Expediting Specialist is on the phone about 90% of the time.

The Specialist will work out of internal computer systems to communicate externally (locations and clients) and internally to all interested parties. The Specialist maintains a professional demeanor when interacting with locations, utilizing a variety of methods including postal mail, fax, e-mail, and phone calls. Researching and navigating through various systems, spreadsheets, and websites are key components of the position.
Benefits

Medical insurance, Dental insurance, Vision insurance, 401K with company match, Life Insurance, Flexible work schedule, Paid holidays, Paid time off, Educational Tuition Reimbursement

Culture

We look at all the business through our clients' eyes to understand what matters most to them, then work hard to meet their needs. We're committed to our clients. At Gemini, the entire company is built around making a real difference for the community, doing what's right for our clients, providing our employees with the opportunity to define unique career paths, and sharing ideas that will propel us to the future. Positive surroundings, a healthy work-life balance, and the opportunity to excel are key traits of the Gemini workplace. Sound interesting?

Responsibilities


Employ excellent time management in balancing all work duties Adhere to all company policies and procedures, including, but not limited to, attendance, dress code, and professionalism Meet departmental quality and quantity metrics Demonstrate discipline to follow all active processes to ensure standardization Demonstrate accuracy and consistency within work tasks Confirm receipt of Subpoenas Contact the appropriate entities by phone/fax/email/mail Maneuver between various systems to further conduct research Become familiar with statutes Ensure retrieval of records Utilize all means available to ensure records are received in a timely manner Schedule Gemini Field Agents to retrieve records Maintain an organized calendar and work space Review Invoices and process for payment Amend Subpoenas and Request by Authorizations Ability to perform work safely Other job duties as may be required


Requirements

Authorized to work in the US without sponsorship
Must pass pre-employment drug screening and background check
Being on the phone up to 90% of the day
Must be able to work Pacific Time Zone
High School Diploma or GED
Knowledge in: Typing speed of at least 35 WPM with 90% accuracy
Knowledge in: Basic computer skills, including internet usage and data entry
Knowledge in: Excellent written communication skills, including proof-reading and grammar
Knowledge in: Meet departmental quality and quantity metrics
Knowledge in: Being on the phone 90% of the day
Knowledge in: Ability to work both independently and as part of a team


Equal Opportunity Employer

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requisition #cl0k5no542n960jqqcx14mmqo

ESSENTIAL FUNCTIONS

All associates may be considered for cross-training; some may be assigned duties in one or more areas at management discretion. General responsibilities for all positions include, but are not limited to:

* Exhibit excellent guest service skills.
* Act as brand ambassador: share information with potential guests about this unique virtual reality experience in a manner that encourages them to take the journey that day.
* Comfortable interacting with technology.
* Present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
* Answer guest questions courteously and accurately or quickly direct them to the appropriate resource.
* Work effectively with supervisors and co-workers.
* Execute opening and closing technical procedures.
* Ability to effectively multitask as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions.
* Perform functions related to operation of Virtual Reality (VR) experience, including use of tablet technology (Microsoft, Apple, HP).
* Facilitate ticketing, check-in, and other guest service needs using various sales systems.
* Ensure working order of attractions hardware and software.
* Assist guests in putting on/taking off required VR gear and describe the use during the show.
* Ability to multitask and effectively respond to changing environments, circumstances, and situations while operating the VR show.
* Ensure the proper use of safety practices and procedures while operating the VR show.
* Ensure the security of all cash, receipts, and tickets.
* Properly care for guest and show equipment devices, including maintaining equipment hygiene standards.
* Perform nightly custodial duties as necessary, including but not limited to vacuuming, mopping, sanitizing restroom fixtures, etc.
* Clean and maintain exterior and interior of facility including restrooms.
* Perform daily stocking and maintenance duties, as directed by management.
* Ability to work and meet deadlines with minimal supervision.
* Follow all procedures to ensure a safe work environment, as well as the safety of our guests.
* Follow instructions on safe use of all chemicals/cleaning materials.
* Uphold AMC's Business Practice Standards and ensure compliance with company procedures and programs.
* Maintain regular personal attendance for all scheduled shifts.

UNIFORM

* Provided by AMC: Black polo
* Provided by Associate: Black pants, black shoes, socks, black belt

AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.

Job Summary

Deliver superior service while connecting with our guests through interactive storytelling that brings them deeper into a fully immersive virtual reality experience.

**Consumer Access Specialist -** **AdventHealth Shawnee Mission**

**All the benefits and perks you need for you and your family:**

+ Vision, Medical & Dental Benefits from Day One

+ Student Loan Repayment Program

+ Received Magnet recognition from the American Nurses Credentialing Center in January 2019

**Our promise to you:**

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Monday - Friday 8:00AM - 4:30PM

**Shift** : Full Time Days; 40 hours a week

**Location: Virtual Office -** AdventHealth Shawnee Mission

**The community you'll be caring for:**

At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.

**The role you'll contribute:**

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed .

**The value you'll bring to the team:**

+ Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage/eligibility information to the patient. Alerts physician offices to issues with verifying insurance

+ Minimizes duplication of medical records by using problem-solving skills to verify patient identity through demographic details

+ Registers patients for all services (i.e. emergency room, outpatient, inpatient, observation, same day surgery, outpatient in a bed, etc.) and achieves the department specific goal for accuracy

+ Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required

+ Calculates patients' co-pays, deductibles, and co-insurance. Provides patients with personalized estimates of their financial responsibility based on their insurance

**Qualifications**

**The expertise and experiences you'll need to succeed:**

+ High school diploma or equivalent

+ 1-2 years of position-related experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

**Category:** Patient Financial Services

**Organization:** AdventHealth Shawnee Mission

**Schedule:** 1 - Day

**Shift:** Mid-America Region


We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.