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Virtusa jobs - 309 jobs

  • QA Automation

    Virtusa 4.3company rating

    Virtusa job in Columbus, OH

    Skill\: QA Automation Role\: T2, T3 Are you passionate about solving business issues with new technology? Ready to put your well-rounded (engineering/developer/architecture) skills to use? We at Virtusa would like to meet you! Key responsibility: Experience in Java, Selenium/ Cucumber, BDD framework. Experience in API Testing Automation using Rest Assured tool. Knowledge of the Waterfall and Agile SDLC Excellent written and verbal communication skills. Build tools, frameworks, and other infrastructure needed to support automation. Design, code, and implement automation framework & tests in physical and virtual environments Proactively solve technical problems and suggest process improvements. Create, maintain, and execute functional, regression, and exploratory tests. Work closely with cross functional teams in understanding the requirements Report defects in a timely fashion and work to manage defects until issues are resolved. Provide test case coverage and defect metrics to substantiate release decisions. Assist in on-going process improvement efforts related to Quality. Proactively create test cases for defects and integrate them into the automation About Virtusa Teamwork, quality of life, professional and personal development\: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth - one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential\: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
    $64k-79k yearly est. Auto-Apply 60d+ ago
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  • Java Developer

    Virtusa 4.3company rating

    Virtusa job in Columbus, OH

    Mandatory skills \:- Backend Java development with Spring boot, Microservices, Kafka work experience with AWS work exposure. Extensive experience in designing and developing RESTful APIs. Proficiency in Spring Boot and other Spring Framework components. Splunk, dynatrace, Grafana Tools Exposure. Preferable \: AWS certification. Preferable \: Retail Banking project work exposure. Overall 5 to 8 years experience on Design, develop, test, and deploy scalable and resilient microservices using Java and Spring Boot. Collaborate with cross-functional teams to define, design, and ship new features. Work on the entire software development lifecycle, from concept and design to testing and deployment. Implement and maintain AWS cloud-based solutions, ensuring high performance, security, and scalability. Integrate microservices with Kafka for real-time data streaming and event-driven architecture. Troubleshoot and resolve issues in a timely manner, ensuring optimal system performance. Keep up-to-date with industry trends and advancements, incorporating best practices into our development processes. Should Be a Java Full Stack Developer. Bachelor's or Master's degree in Computer Science or related field. 5+ years of hands-on experience in Java development, with a focus on microservices architecture. Should have Java Full Stack developer. Solid understanding of AWS services, including but not limited to EC2, Lambda, S3, and RDS. Experience with Kafka for building event-driven architectures. Strong database skills, including SQL and NoSQL databases. Familiarity with containerization and orchestration tools (Docker, Kubernetes). Excellent problem-solving and troubleshooting skills. Strong communication and collaboration skills .
    $95k-124k yearly est. Auto-Apply 13d ago
  • P2P Optimization & Change Management Consultant

    Capgemini Holding Inc. 4.5company rating

    Remote or Cleveland, OH job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR ROLE As an integral part of Capgemini's IFAO Project & Consulting Team, you will help guide our Clients towards large-scale transformations using automation and technology solutions at the very forefront of innovation in the P2P area. You will have the opportunity to shape the future of business operations at large and will take responsibility for fine-tuning and orchestrating technology-enabled transformation projects. We seek focused and inspired individuals who have the special power to build the close, trusting relationships that are key to delivering the seamless and efficient transitions and transformations that Clients expect from Capgemini. YOUR TASKS * Participate in the process and technology transformation projects within Finance, supporting Transformation Consultants and Transformation Managers in successful development of agreed project deliverables for internal as well as for external Clients. * Participate in projects that may be related but not limited to: target operating model design, process design, process and technology maturity assessment, benchmarking, GBS / SSC set up. * Automation potential assessment, ERP/Platform solutions implementation, Gen AI/Agentic implementation, transition, training delivery, change management and similar. * Learn and apply in practice different process improvement methodologies (e.g. Lean Six Sigma / DGEM Benchmarking / ESOAR) to the area of expertise for continuous improvement and transformation purposes. * Prepare and own certain project deliverables related to documentation of identified process challenges, potential improvements and benefits, business requirement documents, solution documents, technical designs, benchmarking report out. * Support data gathering as well as various analyses that will lead towards identification of improvement recommendation for clients. * Under close supervision and guidance of project manager - make convincing presentations and put own ideas forward to Client. * Support facilitation of meetings within own business area. * Learn the consulting techniques related to problem solving, design thinking, selling, and delivery of convincing presentation of your ideas. * Keep abreast of technological developments, their strengths and weaknesses and suggest technology-related improvements within the given area of expertise. * Build knowledge and understanding of our market-leading assets and methods (e.g., Digital Global Enterprise Model (DGEM), S4 transformation, ESOAR transformation method, RPA Technologies, etc.). YOUR PROFILE * Proven experience (at least 3 years) and strong process knowledge within finance following area: Procure-to-Pay (P2P) - Accounts Payable, Master Data, Payments, T&E. * Experience in process documentation (process flows, narratives, operating procedures, control frameworks) preparation. * Continuous Improvement and Innovation mindset and experience. * Good communication and presentation skills. * Ready for project type of work, with frequent Client interactions. * Knowledge and hands on experience in at least one of the ERPs: S4H, SAP ECC or Oracle. * Awareness of non-ERP process supporting tools within P2P area of expertise (i.e. Opentext, Ariba, Coupa, Service Now, Zendesk, Readsfot/Kofax, etc.). * Awareness of Intelligent Automation and Robotics Process Automation capabilities including Gen AI & Agentic. * Awareness of GBS/SSC/BPO operating models & industry. * Demonstrate proactiveness and self-reliant approach to work with limited supervision. * Fluent spoken and written English. It's not essential, but we appreciate if you also have: * Transition and other types of project work experience with exposure to Client. * Experience in process mapping in Visio or Business Optix or Signavio (or similar) including BPMN notation awareness. * Experience in participation or conducting workshops and meetings with 5+ people. WHAT YOU'LL LOVE ABOUT WORKING HERE * Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify. * Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings. * Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy. * Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. GET TO KNOW US Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on YouTube. ABOUT CAPGEMINI Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Apply now!
    $104k-140k yearly est. 48d ago
  • O2C Technology and Business Process Automation Manager

    Capgemini Holding Inc. 4.5company rating

    Remote or Cleveland, OH job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR TASKS * Facilitate requirements gathering and conduct design workshop if needed. * Ability to produce detailed documentation of business requirements. * Coordinate and manage the execution of user acceptance test plans. * Work with various functions and end users to identify, document, and communicate standard business processes/requirements. * Conduct regular deep dives, gap analysis, and provide recommendations. * Actively support other Capgemini teams in defining optimal and cost-effective IT solutions for identified business opportunities. * Lead meetings with stakeholders, workshops, training, and testing activities. * Pro-active research and self-learning of the new platforms. YOUR PROFILE * Strong professional experience and knowledge in the Credit to Cash area and/ or in process automation, transformation, and tools implementations (at least 9 years+). * Experience and knowledge in ERP tools. * Experience and knowledge in Credit to Cash tools (High Radius or Serrala is a must, other tools: Blackline, WebCollect, YayPay - strong asset). * Good documentation skills and great attention to details. * Experience in creation of training documentation and leading training sessions. * Advanced proficiency in MS Word, PowerPoint, Excel & Outlook. * Excellent written and oral communication skills, including the ability to communicate across business areas - English at least C1 level. * Ability to prioritize and work well in an ambiguous environment. * Business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users, writing user and system acceptance test scripts and facilitating UAT sessions (knowledge on data feed and system integrations / connectivity such as API, SFTM server is a strong asset). * Being independent. WHAT YOU'LL LOVE ABOUT WORKING HERE * Practical benefits: company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform. * Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. * Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings. * Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth! GET TO KNOW US Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on TikTok! - @capgeminipl. ABOUT CAPGEMINI Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Apply now!
    $100k-136k yearly est. 48d ago
  • Call Center Rep (REMOTE)

    Capgemini 4.5company rating

    Remote or Cleveland, OH job

    Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. Visit us at ****************** People matter, results count Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Click the following link for more information on your rights as an Applicant -http\://******************************************************************* Profile: Contact Center / Call Center Rep (Remote Job) Interview Process\: 1 Telephonic / Video Interview. Salary \: $11/hr Duration \: 18 months position ( with benefits) with a 40hrs / week schedule ideally from Mon- Fri. Roles & Responsibilities: •Receive inbound phone calls from our prescribers and members •Utilizing multiple software systems to create Prescription cases and determine coverage, determination and appeals process •Good written and verbal communication skills •The ability to display soft skills while moving the call forward •Meeting or exceeding government mandated timelines •Complying with turnaround time, productivity, and quality standards •Conveying resolution to beneficiary or provider via direct communication and professional correspondence •Acquiring and maintaining basic knowledge of relevant and changing Clients guidance •Research, troubleshoot and resolve client application discrepancies using computer system •Meet daily tasks through various forms and mediums of communication - written, verbal and/or by phone Requirements •Prior call center experience preferably with a multi-screen setup for easier navigation of multiple applications •Availability for remote workspace audits (via webcam or phonecam) Inspection time less than 5 min •Highspeed and reliable Internet connection •Quiet and focused work environment Required Qualifications\: •Ability to effectively communicate with members and prescribers while managing multiple software systems •Accountable and results driven •Critical thinker/problem solver •Receptive to constructive feedback and flexible in adapting to change •Ability to effectively plan, prioritize, and organize time and workload •Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment •Proficient in navigation of multiple computer applications •Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors •Able to multi task efficiently in order to complete each call within the AHT targets designated by the Client •Ability to type more than 30 WPM Preferred Qualifications: •At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service •Six months of PBM/pharmaceutical related work strongly desired •1+ years of call center experience •1+ years of healthcare background •Team player with excellent communication skills both verbal and written •Exposure to business domain is an added advantage •Organizational skills including the ability to multi-task, set priorities, and follow up promptly •Ability to work a flexible work schedule Education: •High School Diploma, GED or equivalent required •Bachelor's degree in related field or equivalent work experience preferred Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment. If interested, request you to send your resume to ***************************
    $11 hourly Auto-Apply 60d+ ago
  • S/4 Hana Migration Expert

    Capgemini Holding Inc. 4.5company rating

    Cleveland, OH job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR TEAM: Join the GDC (Global Delivery Center) and become a part of the PBS (Package Based Services) department, a team of over 300 SAP specialists. We combine deep technological expertise with strategic business consulting, delivering innovative solutions to global enterprises, including Fortune 500 companies. Working across diverse industries, we support our clients in achieving their business transformation goals. Our team fosters a collaborative and inclusive culture where innovation thrives. By joining us, you'll have the opportunity to contribute to impactful projects, engage with a community of passionate professionals, and access continuous learning and career development opportunities. The PBS Technology department handles all technical aspect related to the implementation of projects in the SAP environment. This mainly involves programming, not only in ABAP and SAPUI5, but also in the BTP environment (Java and Node.js), CX, and system integration (PI/CPI). Our architects also participate in the client bidding process and in the design of IT solutions. YOUR TASKS: * designing and executing the migration strategy and plan; * ensuring data quality through the categorization and assessment of migration data; * overseeing data cleansing and transformation processes; * developing and coordinating migration programs and tools for data loading; * managing migration cycles, including the blackout and cutover phases; * monitoring data migration activities and implementing proactive risk management measures. YOUR PROFILE: * at least 10 years of experience in the SAP ecosystem; * very good knowledge of ABAP OO; * experience in data migration: * excellent familiarity with Migration Cockpit, * practical experience in working with the ETL process, including data extraction, cleansing, and transformation, * experience in at least one full cycle migration to S/4, greenfield type, * experience in defining project scope in collaboration with the client - workshops, design, estimation; * managerial experience; * proficient command of the English language. NICE TO HAVE: * experience in the full cycle migration to S/4, brownfield type; * experience in creating proposals for clients; * proficiency in the German and/or Dutch language. WHAT YOU'LL LOVE ABOUT WORKING HERE: * Practical benefits: permanent employment contract from the first day; hybrid, flexible working model; equipment package for home office; private medical care with Medicover; life insurance; Capgemini Helpline; NAIS benefit platform; * Access to 70+ training tracks with certification opportunities; platform with free access to Pluralsight, TED Talks, Coursera, Udemy Business and SAP Learning HUB; * Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Cloud, IoT, Agile, AI. GET TO KNOW US Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on TikTok! - @capgeminipl. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
    $95k-124k yearly est. 48d ago
  • Engagement Manager with Service Delivery Experience and with German

    Capgemini Holding Inc. 4.5company rating

    Cleveland, OH job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR TEAM We manage. We influence. We deliver. Join us to build a future-ready career. An acclaimed profession within Capgemini, our engagement managers (EMs) and their community are the cornerstone of our delivery success. With a thriving network of nearly 15,000 professionals worldwide, this community unites the disciplines of project management, service delivery management, and transition management. Today's business environment is complex, and our EMs assure delivery by unleashing the power of Capgemini's greatest asset: our people. Embrace the entrepreneurial spirit for successful delivery As an engagement manager, you are responsible for outcomes. You create and own an environment which enables rigorous project management, financial accountability, drives innovation and sustainability. You will spearhead your team's and Capgemini's capability to deliver quality projects and services and foster lasting client relationships. Simply put, as an engagement manager at Capgemini, you will be the trusted advisor for our clients and a thought leader for our people. YOUR TASKS * leading and managing projects and services from initiation to closure, ensuring timely delivery and client satisfaction; * acting as the primary point of contact for clients, managing relationships and ensuring effective communication; * driving innovation and sustainability within projects, fostering an environment that encourages new ideas; * managing project budgets, forecasting, and financial reporting with e2e financial accountability; * managing service KPIs with a continuous improvement approach; * collaborating with cross-functional,multinational and distributed teams; * ensuring compliance with industry trends, regulatory and compliance initiatives; * providing guidance and support to clients, acting as a trusted advisor. YOUR PROFILE * master's degree in Business, Information Technology, or a related field; * minimum of 5 years of experience in project management, particularly in areas related to Service Delivery Management; * German language on communicative level (at least B2+); * excellent communication and interpersonal skills to manage client relationships and team dynamics; * proficiency in agile software delivery and experience with agile at scale frameworks (e.g. SAFe); * strong understanding of industry trends, regulatory and compliance initiatives; * strong understanding of potential and usage of GenAI in Software and Service delivery fields; * proven ability to drive engagements at both the executive (CxO) level and with delivery execution teams; * proven records of financial accountability and the ability to manage project budgets and financial reporting; * excellent problem-solving skills and the ability to operate in a constantly changing landscape with strict timelines and outcomes; * innovation and continuous improvement mindset to drive project success. NICE TO HAVE * project Management Certificates (PMP, Prince), Agile and Agile at Scale Certification (PSM, SAFe), Service Delivery Certifications (ITIL). WHAT YOU'LL LOVE ABOUT WORKING HERE * Practical benefits: permanent employment contract from the first day; yearly financial bonus; hybrid, flexible working model; equipment package for home office; private medical care with Medicover; life insurance; Capgemini Helpline; NAIS benefit platform; * Access to 70+ training tracks with certification opportunities; platform with free access to Pluralsight, TED Talks, Coursera, Udemy Business and SAP Learning HUB; * Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Cloud, IoT, Agile, AI. GET TO KNOW US Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on TikTok! - @capgeminipl. ABOUT CAPGEMINI Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Apply now!
    $128k-175k yearly est. 48d ago
  • Business Data Analyst

    Miracle Software System 4.2company rating

    Cincinnati, OH job

    Miracle Software Systems, a financially stable private firm founded in December 1994, is an end-to-end Business Integration & SOA specialist firm providing services to help both large & mid-sized businesses transition their IT to a service-oriented architecture. We offer both architectural & implementation services. We have deep industry expertise in multiple vertical industries such as Banking & Financial Services, Insurance, Healthcare & Life- sciences, Retail, Telecom, and Manufacturing. We are well established, having a presence in 5 continents around the globe and been serving the industry for the past 20 years. Given our focus on Integration & SOA, we are more nimble, flexible, and quicker in delivering solutions to our clients and given our deep industry expertise can tailor our services & solutions around your needs. We are also able to support multiple vendor stacks such as IBM, SAP, and Oracle. Qualifications · Manage master data, reference data, metadata, content and document management systems and business data requirements · Server as business steward of the metadata repository, including related enterprise processes related to its use. Contribute content to and maintain the repository. Serve as the main point of contract for users of the repository for non-technical concerns. · Create and maintain training curriculum for metadata repositories including how-to, standards, and best practices. Contribute to all training material and documentation. · Partner with the Item Data Governance Council to define and maintain enterprise business data management policies. · Provide guidance on non-technical changes to metadata repository with data owners, metric owners, and Client Technology. · Asses and analyze the non-technical impacts of any data policy changes on the metadata repository. Work with Client Technology to create a full impact analysis (technical and non-technical). Work with Corporate Information Security (CIS) on requirements for protecting data. · Manage implementation and administration of data policy changes from a non-technical standpoint. · Audit and identify (non-technical) areas that are out of compliance with enterprise master data management processes, and assist in efforts to achieve compliance. · Participate in enterprise master data management vision and strategies, including tools, architecture, and processes related to the capture and exchange of data. · Support the implementation of a standardized reporting vision across the enterprise through ensuring that the metadata repository contains the appropriate metrics with correct source and calculation definitions. · Review and enhance processes that involve master data and reference data including impact analysis in phased implementations. Additional Information All your information will be kept confidential according to EEO guidelines.
    $62k-78k yearly est. 1d ago
  • Onsite Support Technician

    Tata Consulting Services 4.3company rating

    Cincinnati, OH job

    Must Have Technical/Functional Skills 1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. 2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members. 3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous. 4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams. 5. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial. 6. Customer Service Skills: Strong customer service orientation to provide a positive user experience. 7. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort. Salary Range $55,000-$65,000year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1
    $55k-65k yearly 12d ago
  • C2C Business Transformation Manager

    Capgemini Holding Inc. 4.5company rating

    Remote or Cleveland, OH job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR ROLE As an integral part of Capgemini's Finance Powered by Intelligent Automation Consulting (FPIA) Team, you will help guide our Clients towards large-scale transformations using automation and technology solutions at the very forefront of innovation in C2C area. You will have the opportunity to shape the future of business operations at large and will take responsibility for fine-tuning and orchestrating technology-enabled transformation projects. YOUR TASKS * Participate (or lead if less complex) in the process and technology transformation projects within Finance, supporting Transformation Consultants and Transformation Managers in successful development of agreed project deliverables for internal as well as for external Clients * Participate (or lead if less complex) in the projects that may be related to: target operating model design, process design, process and technology maturity assessment, benchmarking, GBS / SSC set up, automation potential assessment, ERP/Platform solutions implementation, RPA implementation, transition, training delivery, change management and similar * Apply in practice different process improvement methodologies (e.g. Lean Six Sigma / DGEM Benchmarking, ESOAR, 5 Senses of Intelligent Automation) to the area of expertise for the continuous improvement and transformation purposes * Operate at the level of Subject Matter Expert and trustful advisor for client within the area of expertise. Keep abreast of technology technological developments, their strengths and weaknesses and suggest process and technology related improvements within the given area of expertise * Act as a Stream Lead or Project Lead (for less complex projects), having full accountability for high quality deliverables with minimum guidance. Bear the full accountability for all project deliverables, as well as own personally certain project deliverables that could be related to documentation of identified process challenges, potential improvements and benefits, report out, or business cases. Conduct Quality Assurance on the deliverables developed by junior team members. Manage and coach the other members of the project team * Analyze data and information received from Client, utilize your process and technology expertise to provide improvement recommendations to steer clients in their transformation journey * Under limited supervision and guidance of project manager - make convincing presentations and put own ideas forward to Client. Challenge conventional views and present ideas persuasively to resolve conflict and gain buy-in/steer others to achieve specific outcomes * Organize and facilitate client meetings within own business area, driving towards consensus and agreement of all stakeholders * Actively support development of transformational assets and methods; contribute to product development in his/her area of expertise. Identify new product opportunities and work towards its design * When requested, actively engage on pursuits, bids, and up-sell opportunities developing impactful content and demonstrating commercial awareness/acumen YOUR PROFILE * Proven experience in finance transformation (at least 9 years) and very strong end to end process knowledge within finance (Receivables, Credit to Cash, Order to Cash) with very good understanding of GBS/SSC/BPO operating models * Experience in process design and documentation preparation * Experience in process mapping in Visio, Business Optix, Signavio, Aris (or similar) including BPMN notation awareness * Continuous Improvement, Client value and Innovation mindset with proven benefits delivered * Ability to articulate the business case for change / implementation of recommended solution * Experience in leading roles & positions on project type of work/assignments, with frequent Client interactions (i.e. workshops, presentations, trainings) * Experience in facilitating workshops and meetings * Knowledge and experience in at least one of the ERPs: S4H, SAP ECC or Oracle * Very good understanding and/or implementation experience of Receivables, Credit to Cash, Order to Cash technologies (Blackline, High Radius, Sarala SaaS Platforms, RPA, Intelligent Automation solutions) * Fluent spoken and written English WHAT YOU'LL LOVE ABOUT WORKING HERE? * Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform * Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings * Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies * Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details YOUR DEVELOPMENT PATH You will start your career with an onboarding plan where you'll learn the basics. As you gain experience, you can get promoted or change your role internally, choosing from various job positions in areas such as finance, project management, customer care, IT, and more. GET TO KNOW US Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on TikTok! - @capgeminipl. ABOUT CAPGEMINI Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. Apply now!
    $86k-114k yearly est. 48d ago
  • Senior Infrastructure Consultant - Storage SME

    Capgemini Holding Inc. 4.5company rating

    Westerville, OH job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Location Remote Travel 25% of the time Job Description * Diagnose and Resolve Incidents: Identify, diagnose, and resolve incidents related to storage and backup infrastructure, including SAN (PMAX, FS7300, PURE Storage, Unity Storage), NAS (Isilon, NetApp), Object Storage (StorageGRID), and Backup (Rubrik) systems. * Backup of SAN Switch Configuration: Perform regular backups of SAN switch configurations to ensure data integrity and availability. * User / Role Security Administration: Manage user accounts, roles, and permissions to ensure secure access to storage systems. * Storage Capacity Reporting: Monitor and report on storage capacity to ensure optimal utilization and planning. * Change Implementation: Implement changes to storage and backup configurations and settings as required. * Incident & Problem Resolution: Respond to and resolve storage and backup-related incidents and recurring problems. * Configuration Administration: Administer and manage storage and backup configurations to ensure system reliability and performance. Key Responsibilities * Monitoring: Continuously monitor storage and backup systems (PMAX, FS7300, PURE Storage, Unity Storage, Isilon, NetApp, StorageGRID, Rubrik) for performance, availability, and security issues using monitoring tools such as Dell EMC Unisphere, Pure1, NetApp OnCommand, and Rubrik Polaris. * Incident Management: Respond to and resolve storage and backup-related incidents and outages. * Maintenance: Perform regular maintenance tasks such as backups, patching, and upgrades. * Change Management: Implement changes to storage and backup configurations and settings as required. * User Support: Provide support to users, including troubleshooting and resolving access issues. * Reporting: Generate reports on storage and backup performance, incidents, and capacity planning. Required Skills: Technical Skills: * Proficiency in managing various storage and backup technologies: SAN (PMAX, FS7300, PURE Storage, Unity Storage), NAS (Isilon, NetApp), Object Storage (StorageGRID), Backup (Rubrik). * Strong knowledge of storage and backup administration. * Experience with storage and backup monitoring tools: Dell EMC Unisphere, Pure1, NetApp OnCommand, Rubrik Polaris. * Familiarity with automation tools and scripting languages: Python, Bash. * Understanding of backup and recovery strategies. * Knowledge of storage security best practices. Soft Skills: * Excellent problem-solving and analytical skills. * Strong communication and collaboration abilities. * Ability to work in a fast-paced, dynamic environment. * Attention to detail and a proactive approach to storage and backup management. * Relevant certifications: Certified Storage Engineer, Backup and Recovery Specialist, etc. Basic Qualification * 5+ years of Storage and Backup experience in a global enterprise environment. * Ability to work in a 24x7 on-call after hour rotation environment. * Relevant experience supporting security audits, vulnerability assessments, and compliance automation efforts. * High school or equivalent diploma. The base compensation range for this role in the posted location is: $ 66,810 - $ 191,510 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave * Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) * Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) * Life and disability insurance * Employee assistance programs * Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $67k-82k yearly est. 12d ago
  • Principal ServiceNow Business Analyst SME HRSD

    Capgemini Holding Inc. 4.5company rating

    Westerville, OH job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Our Princiapl ServiceNow Business Analyst (BA) SME HRSD plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform specific to HRSD. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions within the HRSD ServiceNow module. Requirements Key Responsibilities Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements in the HRSD module area. Translate complex technical specifications into business logic and vice versa. Collaborate with stakeholders to evaluate HRSD ServiceNow capabilities and enhancements. Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks. Document enhancement requests and technical specifications related to the HRSD module. Maintain clear communication with stakeholders regarding status updates and feasibility assessments. Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow architects, developers and provisioning analysts to ensure alignment of business and technical objectives. Support UAT sessions and training for various client personas. Agile & Delivery Support Write user stories to be configured by technical developers. Work within Agile frameworks to support sprint planning and execution. Proactively identify risks, issues, and blockers and communicate through appropriate channels. Ensure deliverables are complete, consistent, and aligned with customer expectations. Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field. 3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments including HRSD module. ITIL Foundation Certification (v4). Strong oral and written communication skills. Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate. Preferred Qualifications Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC) is ideal but specifically HRSD. Familiarity with Common Services Data Model and Strategic Portfolio Management. Ability to work independently and manage multiple priorities. Key Competencies Business process reengineering technical and functional documentation for Stakeholder engagement. Agile delivery and sprint planning skills. ServiceNow platform knowledge and workshop facilitation and training experience. The base compensation range for this role in the posted location is: $125,000 to $150,000 Base Pay US Dollars. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave * Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) * Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) * Life and disability insurance * Employee assistance programs * Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $125k-150k yearly 19d ago
  • Project Manager

    Tata Consulting Services 4.3company rating

    Cleveland, OH job

    Skill: Project Manager * To assist business in enhancing project outcomes, streamlining the processes, and aligning projects with their strategic objectives. * To collaborate seamlessly and effectively with all the relevant stakeholders in implementing changes and achieving the desired goals. * To schedule connect with all the required stakeholders on regular basis and update Management on the project status. * Create reports / dashboards to provide a meaningful insight on the operational effectiveness. * Being instrumental in executing the desired strategies. * Work independently with minimal supervision. * Must have Positive attitude with good communication and problem-solving skills. * Project management experience is a must.. * Knowledge of contact center in Banking Salary Range - $90,000-$120,000 a year TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
    $90k-120k yearly 12d ago
  • Senior Test Analyst (German speaking)

    Capgemini Holding Inc. 4.5company rating

    Cleveland, OH job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR TEAM: For 10 years, we've been a dedicated partner to Clients around the world, helping them develop, transform and manage their businesses. A diverse collective of 500+ testing experts are all driven by one shared passion: continuous quest for quality improvement. We leverage our expertise in test management, test automation, cloud, data, security and performance to address the entire breadth of business needs. YOUR TASKS: * analyzing requirements and create test cases; * building test suites and be responsible for their execution; * analyzing and report results; * leading a team of testers. YOUR PROFILE: * at least intermediate level of German and English language; * 4 years of experience in software testing and at least 1 year of experience in leading a team; * knowledge of test management methods and understanding the value of test automation; * knowledge of the Agile methodology (experience as a Scrum Master will be an additional advantage). NICE TO HAVE: * education in IT or related fields; * Scrum Master role experience. WHAT YOU'LL LOVE ABOUT WORKING HERE: * Practical benefits: permanent employment contract from the first day; hybrid, flexible working model; equipment package for home office; private medical care with Medicover; life insurance; Capgemini Helpline; NAIS benefit platform. * Access to 70+ training tracks with certification opportunities; platform with free access to Pluralsight, TED Talks, Coursera, Udemy Business and SAP Learning HUB. * Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Cloud, IoT, Agile, AI. GET TO KNOW US Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on TikTok! - @capgeminipl. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $75k-92k yearly est. 48d ago
  • REMOTE - Call Center Rep

    Capgemini 4.5company rating

    Remote or Dayton, OH job

    Profile: Contact Center / Call Center Rep (Remote Job) Interview Process\: 1 Telephonic / Video Interview. Salary \: $11/hr ( with benefits) with a 40hrs / week schedule ideally from Mon- Fri. Roles & Responsibilities: •Receive inbound phone calls from our prescribers and members •Utilizing multiple software systems to create Prescription cases and determine coverage, determination and appeals process •Good written and verbal communication skills •The ability to display soft skills while moving the call forward •Meeting or exceeding government mandated timelines •Complying with turnaround time, productivity, and quality standards •Conveying resolution to beneficiary or provider via direct communication and professional correspondence •Acquiring and maintaining basic knowledge of relevant and changing Clients guidance •Research, troubleshoot and resolve client application discrepancies using computer system •Meet daily tasks through various forms and mediums of communication - written, verbal and/or by phone Requirements •Prior call center experience preferably with a multi-screen setup for easier navigation of multiple applications •Availability for remote workspace audits (via webcam or phonecam) Inspection time less than 5 min •Highspeed and reliable Internet connection •Quiet and focused work environment Required Qualifications\: •Ability to effectively communicate with members and prescribers while managing multiple software systems •Accountable and results driven •Critical thinker/problem solver •Receptive to constructive feedback and flexible in adapting to change •Ability to effectively plan, prioritize, and organize time and workload •Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment •Proficient in navigation of multiple computer applications •Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors •Able to multi task efficiently in order to complete each call within the AHT targets designated by the Client •Ability to type more than 30 WPM Preferred Qualifications: •At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service •Six months of PBM/pharmaceutical related work strongly desired •1+ years of call center experience •1+ years of healthcare background •Team player with excellent communication skills both verbal and written •Exposure to business domain is an added advantage •Organizational skills including the ability to multi-task, set priorities, and follow up promptly •Ability to work a flexible work schedule Education: •High School Diploma, GED or equivalent required •Bachelor's degree in related field or equivalent work experience preferred Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment. If interested, request you to send your resume to *************************** About Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. Visit us at ****************** People matter, results count Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Click the following link for more information on your rights as an Applicant -http\://*******************************************************************
    $11 hourly Auto-Apply 60d+ ago
  • SAP S4 HANA Utilities Application expert

    Tata Consulting Services 4.3company rating

    Columbus, OH job

    Must Have Technical/Functional Skills * Expertise in SAP IS-U and related applications. * Strong knowledge of WRICEF objects and disposition. * Experience in greenfield and brownfield implementations. Roles & Responsibilities * Lead application design and configuration for SAP Utilities. * Review WRICEF objects and ensure compliance with project standards. * Support integration testing and resolve defects. * Provide guidance on best practices and performance optimization. Salary Range $110,000-$130,000year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1
    $110k-130k yearly 12d ago
  • UKG Pro WFM (Kronos Dimensions) Integration Consultant

    Tata Consulting Services 4.3company rating

    Cleveland, OH job

    Must Have Technical/Functional Skills 6 - 10 years of hands-on experience as a Dell Boomi Integration with a strong focus on UKG Pro Workforce Management (Kronos Dimensions). Experience in building Integrations in Dell Boomi like Employee Import, Payroll Export, Schedule Import, Accrual Reset, Leave Import etc., Certification and experience in Dell Boomi integration platform Experience in configuring Kronos for Timekeeping, Scheduling, Accruals, Attendance, Activities, Attestation is an added advantage. UKG Certification and experience in Dell Boomi integration platform Experience in setting up Kronos Clock Terminals and troubleshooting. Experience in setting up Postman Setup, Encryption & Decryption of the source files Excellent communication skills both written and verbal. Demonstrated ability to diagnose, troubleshoot, and resolve technical issues related to Kronos and integration components. Good to have skills: Experience in SQL Programming Knowledge Experience in Agile Methodology Roles & Responsibilities Perform hands-on technical design, IRD/IDD Preparation, prototyping, proof-of-concepts, and development tasks as required in support of current and new Kronos/UKG Implementation projects. Ensure solution is scalable and meets overall business requirements and identify/document technical gaps & Perform tasks as identified by Project Manager for Kronos/UKG Support & Development project. Conduct code reviews with Technical Leads to ensure developed code meets customers business requirements. Coordinate with onshore/offshore teams alike, manage personal task assignments, and take ownership of assigned deliverables. Keep on top of tracking assigned tasks/deliverables, risks & issues and report to Management as needed. Monitor and drive issues to resolution. Participate in validation/testing and release activities as needed. Document design, code consistently throughout the design/development process. Prepare and deliver demonstrations/presentations to client audiences, professional seniors/peers Adhere to best practices constantly around code/data source control, ticket tracking, etc during an assignment. Adhere to instruction/expectations around administrative activities such as time entry, HR tools, etc Base Salary Range: $120,000 - $140,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN
    $120k-140k yearly 5d ago
  • L2 Desktop Support Engineer

    Tata Consulting Services 4.3company rating

    Cincinnati, OH job

    Must Have Technical/Functional Skills Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements Roles & Responsibilities Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas Ability to work after hours and weekends if necessary or required by the customer. Knowledge of using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot Operating System issue. Connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution details Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. Base Salary Range: $50,000 - $60,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN
    $50k-60k yearly 12d ago
  • Sr Devops Lead

    Tata Consulting Services 4.3company rating

    Cleveland, OH job

    Must Have Technical/Functional Skills * Thorough knowledge of continuous integration, continuous delivery, continuous testing, and configuration management methodologies. * Thorough knowledge of common technologies used in DevOps such as Jenkins, Github * Good experience with containerization docker, Kubernetes etc * Programming experience of Java/Java springboot will be preferable * Adhere to technical standards and participate in standards evolution. * Understand the importance of teamwork and coordinated activities. * Demonstrate effective communications skills at all organizational levels. * Thorough knowledge of analytical thinking concepts and techniques. * Mentor and lead junior members in continuous integration and continuous delivery concepts. * Participate in cross-functional design and troubleshooting activities at an organizational level. * Learn, design, and code in at least two development languages and integrate multiple tools through their APIs, command line interfaces, etc. Design, code, and test systems with a long-term mindset of maintainability. * Contribute to an atmosphere of cross-functional teamwork within the KeyBank Agile project life-cycle and ability to act within an Agile environment working with user stories, iterative development, continuous integration, continuous delivery, continuous feedback, etc. * Work with the technical organization at large to understand its CI/CD and release management needs and be able to transform that understanding into solution requirements. TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $100,000 - $120,000 a year
    $100k-120k yearly 2d ago
  • Network Operations Engineer

    Tata Consulting Services 4.3company rating

    Cincinnati, OH job

    * Daily SORT processing and JCL modification * Running daily and nightly batch jobs * Job scheduling and submission * System monitoring, performing health checks, escalating and resolving system errors or abends, and generating performance reports * 24/7 Monitoring, maintaining, and troubleshooting infrastructure * Diagnosing and resolving network issues, including hardware, software, and connectivity problems. * Incident response * Communicating with other IT teams, vendors, and sometimes customers to resolve issues and escalate problems when needed. * Creating and maintaining documentation for network configurations, troubleshooting procedures, and incident resolutions. * Performing routine maintenance tasks such as backups, updates, and security patching. * Manage open incidents * Responsible for after-hours and weekends on-call duties * Minimum (6-8) years related work experience * Mainframe operating systems like z/VSE, job control languages, scheduling tools, and strong analytical and communication abilities. * Experience with network monitoring tools, incident management systems, and network security practices. * Strong understanding of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and operating systems. * Ability to quickly diagnose and resolve network issues using various tools and techniques. * Effective verbal and written communication skills to collaborate with others and explain technical information. * Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment. Salary Range- $70,000-$75,000 a year #LI-SP3 #LI-VX1
    $70k-75k yearly 12d ago

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