Director Of Analytics jobs at Visa

Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech. Come join Curacity: Hotel marketing software that turns media into revenue!! Position: Director of Business Operations Reports to: SVP Business Operations Location: New York, NY (Hybrid - in the office Tuesday, Wednesday, Thursday) About Curacity Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×-20× ROI. Named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024, Curacity is headquartered in New York and Stamford, CT. Position Overview We are seeking an experienced Director of Business Operations to lead our internal initiatives and facilitate continued growth through strategic operations and process management. This role will be instrumental in optimizing our internal processes and technology ecosystem while ensuring seamless integration with our proprietary hospitality technology platform. The ideal candidate will combine deep technical expertise in operational technologies, a proven track record of establishing scalable, resource-efficient processes and strong leadership skills with a passion for the hospitality industry. Key Responsibilities Strategic Leadership Develop and execute comprehensive business operations strategy to improve Efficiency Metrics (time to activation, time to first content, time to payment) by 10% Coordinate with product, tech/engineering, sales, and customer success teams to optimize systems performance and consistency Drive innovation, including AI, in our infrastructure to become more scalable, repeatable, and sophisticated, including process automation. Technical Operations Management Oversee end-to-end ad campaign management including trafficking/account setup, process optimization, troubleshooting and problem resolution and reporting Maintain a mastery of our internal tools and systems, including our CRM, Customer Support/Ticketing systems, project management and internal reporting/analytics platforms Ensure accurate, scalable data processing, reporting and billing processes across all customers Establish and maintain a system of regular process/technology audits to ensure compliance with all internal and external SLAs and customer commitments Proactively identify and implement process and technology improvements to provide outstanding experiences and outcomes for our hospitality customers and distribution/content partners Lead the implementation of new products and services as defined by our leadership team Ensure the timely and satisfactory resolution of any customer issues or escalations as identified by the Sales or Customer Success teams Team Leadership & Development Build and manage a high-performing team including platform ops specialists, data processing personnel and billing analysts Mentor team members on hospitality industry best practices and emerging technologies Foster a culture of continuous improvement and data-driven decision making Client & Revenue Focus Partner with Sales, Product, Distribution, Strategy and Customer Success teams to support new business opportunities and client retention initiatives Develop robust platform operations processes that enhance client experience and drive account growth Create and present performance reports and strategic recommendations to hospitality clients and internal stakeholders Required Qualifications Bachelor's degree in Marketing, Business, Economics, Engineering, or related field 6+ years of experience in digital advertising operations with 3+ years in leadership roles Proven expertise with major CRM and operations platforms (Hubspot, ChurnZero, etc.) Experience with hospitality, travel, or advertising technology preferred Strong understanding of hotel technology space Excellent analytical skills with proficiency in data analysis tools and SQL Outstanding communication and presentation skills with ability to translate technical concepts for non-technical stakeholders Preferred Qualifications Experience scaling operations at high-growth technology companies Knowledge of hospitality industry dynamics, booking funnels, and guest journey optimization Background with hotel PMS systems, booking engines, or hospitality technology platforms Certifications in Google Ad Manager, programmatic platforms, or relevant ad tech tools Experience with privacy regulations (GDPR, CCPA) and their impact on hospitality advertising Why Curacity? You'll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge adtech, with the opportunity to shape the future of hospitality marketing. What We Offer Equity: Stock options are offered to all full-time employees Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution Retirement: 401(k) match - up to 4% of your total compensation matched dollar-for-dollar (US-based employees) Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year PTO: 15 personal days, in addition to 10+ public holiday closure dates Wellness: $100 monthly stipend for health and wellness related activities Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap Equal Opportunity Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.

Concord Crest Real Estate is a real estate land-use advisory, entitlement and permit expediting consulting company based in Miami, Florida. Concord Crest Real Estate is a partnership between national real estate investment and development firm, Concord Wilshire, and Crest Real Estate, the top land-use advisory and permit expediting firm in Greater Los Angeles. Collectively, with over 50 years of experience and more than $22 billion in developed and acquired assets, Concord Crest provides fee-based real estate land-use advisory, entitlement and permit expediting services to developers, lenders, investors and property owners. Utilizing backgrounds in real estate development, architecture, engineering, and urban planning, Concord Crest provides real estate land-use services for all types of real estate development from Palm Beach to Miami Beach, including single-family dwellings, multi-family, commercial offices, retail, and hospitality. Summary: Concord Crest is seeking a full-time, experienced Director of Land-Use Planning with a minimum of 6 years of experience in Miami, Broward, and Palm Beach Counties. Offering competitive salaries, comprehensive health benefits, and bonuses, Concord Crest provides a dynamic work environment for real estate professionals who can manage and execute projects with minimal supervision. Job Responsibilities: Hybrid role - Miami office Ensuring project designs and developments are compliant with South Florida city and county codes Zoning and Building code research and evaluation; permit expediting; preparation of case filings, including findings; project strategy leadership; public hearing presentations and neighbor coordination. Client and Municipality relationship management Managing a team of Permit Expeditors and Plan Check Project Managers Directing the development of projects, including: obtaining project entitlements and CUP's; preparing project development budgets, schedules, and contracts; selecting and directing project teams, including the design and engineering; negotiating agency development agreements and ensuring compliance with terms; and preparing timely reports to owners and investors to ensure a successful completion of the project to meet financial and schedule objectives. Developing partnership arrangements between municipal agencies, stakeholders, tenants, and landowners by representing the Company's interests in forging these partnerships and negotiating the essential agreements using Company policy and guidelines, and conducting the necessary presentations and meetings with municipal agencies, including planning commissions, public hearings, neighborhood groups, and civic organizations to obtain support for the projects. Overseeing the preparation of Environmental Impact Reports and presentations to city review boards and city councils. Selecting the most effective project team (architects, structural and MEP engineers, FLS consultant, communications consultant, etc., if and when required), directing the design development and coordination of the consultants at the appropriate phases, and ensuring that the design intent meets the project's financial, leasing, and operational objectives. Researching new and updated municipal programs and regulations as it relates to the development project; review of development proposals and site plans for conformance with codes, plans, and regulations; collect, collate, and prepare reports on development projects, including land use, census information, tax base data, comp set data, and occupancy rates; evaluating re-zoning, ordinance amendments, site plans, special use permits, variances and other land-use submittals for developments; liaison between Company and community groups, government agencies, HOAs and elected officials; coordinate and oversee community review of public and private development projects; provides information to the public regarding developments. Ensuring the project schedule is met. Creating and updating the development analyses. Preparing reports (narratives, updates, and comments on the development and financial status of the development) for Company review, and conducting presentations of projects for the Company. Qualifications: Bachelor's or Master's degree in Urban Planning, Civil Engineering, Architecture, or related field. Land-use and permit expediting experience working on discretionary entitlements for 6 years each Knowledge of Miami-Dade, Broward, and Palm Beach building codes and permitting process - experience of 2 years each. Extensive client contacts and relationships with local and national architects, developers, land use attorneys, engineers, planners, and/or land owners, as well as local jurisdictional staff. Experienced in due diligence matters in acquisition and development, including physical review, surveys, site plans, architectural drawings, and zoning ordinance review. Experienced in predevelopment efforts, including zoning approvals, plat map preparation oversight, approvals, and schedules. Knowledge of the principles and practices of urban planning, research, and data collection Excellent ability to communicate with any number of municipal departments, government agencies, and the general public. Creative problem-solving skills to research, analyze, and solve. Ability to multitask and manage/lead a team. Highly motivated, organized, diligent, detail-oriented, and hard-working leader. Benefits: Health and Vision 401(k) PTO Compensation: $130,000-160,000 per year (DOE)

Director of Product, Fraud and Risk GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We're looking for a Director of Product to lead the fraud and risk function for our consumer products. This is a high-impact IC role today, responsible for architecting the systems, controls, and decisioning that protect our credit products, consumer payments, and homeowner experiences while maintaining a seamless, high-conversion user journey. You'll own the strategy and the execution, bringing clarity to complex fraud and risk challenges. You'll align partners around the right signals and defenses, and personally driving the roadmap that materially reduces losses. As the business grows, this function will expand, and this leader will play a critical role in shaping how the team and capabilities scale. The ideal candidate brings systems-level thinking, hands-on rigor, and the ability to operate at director-level altitude while still executing with precision in a fast-moving fintech environment. Essential Job Duties & Responsibilities: Set and drive the end-to-end fraud and risk product strategy across credit products, consumer payments, and the homeowner app, delivering strong protection without compromising experience. Own the roadmap for fraud detection and risk scoring systems, and partner closely with Engineering and Data Science to advance models, rules, and real-time defenses. Partner with Security to strengthen identity and account integrity, shaping product-side risk controls (KYC/KYB, device intelligence, behavioral signals) that mitigate synthetic IDs, ATO, and mule activity. Lead the strategy to prevent fraud-driven disputes and chargebacks by strengthening upstream controls, improving decisioning logic, and reducing opportunities for abuse before they reach Operations. Analyze fraud patterns, model performance, losses, and false positives, and make sharp, data-driven decisions that reduce fraud while preserving customer experience. Manage key vendor relationships and evaluate new technologies, signals, and platforms that can strengthen our fraud and risk defenses. Collaborate with Compliance and Legal to ensure fraud and risk systems meet regulatory requirements and are audit-ready. Communicate risks, trends, and mitigation plans to senior leadership with clarity, urgency, and high signal. Required Skills, Knowledge & Abilities: 10+ years of fraud, risk, identity, or trust & safety product experience in fintech, banking, lending, payments, or consumer finance. Proven success designing fraud/risk systems, working with DS/ML teams, and shipping high-impact risk products at scale. Deep understanding of fraud vectors (ATO, synthetic identities, mule accounts, friendly fraud, credit abuse, chargebacks). Experience with KYC/AML, sanctions, adverse media, dispute regulations, and compliance alignment. Strong analytical abilities, fluent with metrics, funnels, decision trees, and interpreting model outputs. Ability to lead teams, influence senior stakeholders, and make crisp tradeoffs between risk mitigation and growth. High-signal communication: clear, structured, authoritative. $230,000 - $260,000 a year In addition to the above salary, this role may be eligible for a bonus and equity.

Director of Product, Fraud and Risk GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We're looking for a Director of Product to lead the fraud and risk function for our consumer products. This is a high-impact IC role today, responsible for architecting the systems, controls, and decisioning that protect our credit products, consumer payments, and homeowner experiences while maintaining a seamless, high-conversion user journey. You'll own the strategy and the execution, bringing clarity to complex fraud and risk challenges. You'll align partners around the right signals and defenses, and personally driving the roadmap that materially reduces losses. As the business grows, this function will expand, and this leader will play a critical role in shaping how the team and capabilities scale. The ideal candidate brings systems-level thinking, hands-on rigor, and the ability to operate at director-level altitude while still executing with precision in a fast-moving fintech environment. Essential Job Duties & Responsibilities: Set and drive the end-to-end fraud and risk product strategy across credit products, consumer payments, and the homeowner app, delivering strong protection without compromising experience. Own the roadmap for fraud detection and risk scoring systems, and partner closely with Engineering and Data Science to advance models, rules, and real-time defenses. Partner with Security to strengthen identity and account integrity, shaping product-side risk controls (KYC/KYB, device intelligence, behavioral signals) that mitigate synthetic IDs, ATO, and mule activity. Lead the strategy to prevent fraud-driven disputes and chargebacks by strengthening upstream controls, improving decisioning logic, and reducing opportunities for abuse before they reach Operations. Analyze fraud patterns, model performance, losses, and false positives, and make sharp, data-driven decisions that reduce fraud while preserving customer experience. Manage key vendor relationships and evaluate new technologies, signals, and platforms that can strengthen our fraud and risk defenses. Collaborate with Compliance and Legal to ensure fraud and risk systems meet regulatory requirements and are audit-ready. Communicate risks, trends, and mitigation plans to senior leadership with clarity, urgency, and high signal. Required Skills, Knowledge & Abilities: 10+ years of fraud, risk, identity, or trust & safety product experience in fintech, banking, lending, payments, or consumer finance. Proven success designing fraud/risk systems, working with DS/ML teams, and shipping high-impact risk products at scale. Deep understanding of fraud vectors (ATO, synthetic identities, mule accounts, friendly fraud, credit abuse, chargebacks). Experience with KYC/AML, sanctions, adverse media, dispute regulations, and compliance alignment. Strong analytical abilities, fluent with metrics, funnels, decision trees, and interpreting model outputs. Ability to lead teams, influence senior stakeholders, and make crisp tradeoffs between risk mitigation and growth. High-signal communication: clear, structured, authoritative. $230,000 - $260,000 a year In addition to the above salary, this role may be eligible for a bonus and equity.

Director of Product, Fraud and Risk GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We're looking for a Director of Product to lead the fraud and risk function for our consumer products. This is a high-impact IC role today, responsible for architecting the systems, controls, and decisioning that protect our credit products, consumer payments, and homeowner experiences while maintaining a seamless, high-conversion user journey. You'll own the strategy and the execution, bringing clarity to complex fraud and risk challenges. You'll align partners around the right signals and defenses, and personally driving the roadmap that materially reduces losses. As the business grows, this function will expand, and this leader will play a critical role in shaping how the team and capabilities scale. The ideal candidate brings systems-level thinking, hands-on rigor, and the ability to operate at director-level altitude while still executing with precision in a fast-moving fintech environment. Essential Job Duties & Responsibilities: Set and drive the end-to-end fraud and risk product strategy across credit products, consumer payments, and the homeowner app, delivering strong protection without compromising experience. Own the roadmap for fraud detection and risk scoring systems, and partner closely with Engineering and Data Science to advance models, rules, and real-time defenses. Partner with Security to strengthen identity and account integrity, shaping product-side risk controls (KYC/KYB, device intelligence, behavioral signals) that mitigate synthetic IDs, ATO, and mule activity. Lead the strategy to prevent fraud-driven disputes and chargebacks by strengthening upstream controls, improving decisioning logic, and reducing opportunities for abuse before they reach Operations. Analyze fraud patterns, model performance, losses, and false positives, and make sharp, data-driven decisions that reduce fraud while preserving customer experience. Manage key vendor relationships and evaluate new technologies, signals, and platforms that can strengthen our fraud and risk defenses. Collaborate with Compliance and Legal to ensure fraud and risk systems meet regulatory requirements and are audit-ready. Communicate risks, trends, and mitigation plans to senior leadership with clarity, urgency, and high signal. Required Skills, Knowledge & Abilities: 10+ years of fraud, risk, identity, or trust & safety product experience in fintech, banking, lending, payments, or consumer finance. Proven success designing fraud/risk systems, working with DS/ML teams, and shipping high-impact risk products at scale. Deep understanding of fraud vectors (ATO, synthetic identities, mule accounts, friendly fraud, credit abuse, chargebacks). Experience with KYC/AML, sanctions, adverse media, dispute regulations, and compliance alignment. Strong analytical abilities, fluent with metrics, funnels, decision trees, and interpreting model outputs. Ability to lead teams, influence senior stakeholders, and make crisp tradeoffs between risk mitigation and growth. High-signal communication: clear, structured, authoritative. $230,000 - $260,000 a year In addition to the above salary, this role may be eligible for a bonus and equity.

Director of Product, Fraud and Risk GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We're looking for a Director of Product to lead the fraud and risk function for our consumer products. This is a high-impact IC role today, responsible for architecting the systems, controls, and decisioning that protect our credit products, consumer payments, and homeowner experiences while maintaining a seamless, high-conversion user journey. You'll own the strategy and the execution, bringing clarity to complex fraud and risk challenges. You'll align partners around the right signals and defenses, and personally driving the roadmap that materially reduces losses. As the business grows, this function will expand, and this leader will play a critical role in shaping how the team and capabilities scale. The ideal candidate brings systems-level thinking, hands-on rigor, and the ability to operate at director-level altitude while still executing with precision in a fast-moving fintech environment. Essential Job Duties & Responsibilities: Set and drive the end-to-end fraud and risk product strategy across credit products, consumer payments, and the homeowner app, delivering strong protection without compromising experience. Own the roadmap for fraud detection and risk scoring systems, and partner closely with Engineering and Data Science to advance models, rules, and real-time defenses. Partner with Security to strengthen identity and account integrity, shaping product-side risk controls (KYC/KYB, device intelligence, behavioral signals) that mitigate synthetic IDs, ATO, and mule activity. Lead the strategy to prevent fraud-driven disputes and chargebacks by strengthening upstream controls, improving decisioning logic, and reducing opportunities for abuse before they reach Operations. Analyze fraud patterns, model performance, losses, and false positives, and make sharp, data-driven decisions that reduce fraud while preserving customer experience. Manage key vendor relationships and evaluate new technologies, signals, and platforms that can strengthen our fraud and risk defenses. Collaborate with Compliance and Legal to ensure fraud and risk systems meet regulatory requirements and are audit-ready. Communicate risks, trends, and mitigation plans to senior leadership with clarity, urgency, and high signal. Required Skills, Knowledge & Abilities: 10+ years of fraud, risk, identity, or trust & safety product experience in fintech, banking, lending, payments, or consumer finance. Proven success designing fraud/risk systems, working with DS/ML teams, and shipping high-impact risk products at scale. Deep understanding of fraud vectors (ATO, synthetic identities, mule accounts, friendly fraud, credit abuse, chargebacks). Experience with KYC/AML, sanctions, adverse media, dispute regulations, and compliance alignment. Strong analytical abilities, fluent with metrics, funnels, decision trees, and interpreting model outputs. Ability to lead teams, influence senior stakeholders, and make crisp tradeoffs between risk mitigation and growth. High-signal communication: clear, structured, authoritative. $230,000 - $260,000 a year In addition to the above salary, this role may be eligible for a bonus and equity.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Join our Member Value team as a Director of Business and Data Analytics. Lead a talented team to transform member service experiences through end-to-end analytics. You'll uncover insights to drive higher satisfaction and value for our members, refine service strategies, and optimize performance. Partner with business leaders, mentor analytical staff, and translate complex data into actionable recommendations to drive significant change. Shape the future of member experience with data-driven insights. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. Relocation assistance is available for this position. What you'll do: Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics and information delivery. Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners. Responsible for successful end to end process of information management, analytics and delivery. Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans. Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards. Leads data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities. Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives. Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change. Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution. Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations. Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years data and analytics related experience, generating results in a complex financial services organization. 3 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading projects using Agile methodologies. Experience conducting moderately large scale data analysis using internal and external data to support business decision making. Proven ability to tell a story through data and communicate effectively with executive level leadership. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued. An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline. A deep understanding of the customer/member journey and service operations. Demonstrated ability to innovate, develop, and implement advanced analytical strategies to enhance member experience across all touchpoints. Exceptional communication and presentation skills, with a proven talent for translating complex insights into tangible business impact. Proven experience in building, mentoring, and leading high-performing analytics teams to achieve strategic objectives. Compensation range: The salary range for this position is: $164,780 - $314,960. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Join our Member Value team as a Director of Business and Data Analytics. Lead a talented team to transform member service experiences through end-to-end analytics. You'll uncover insights to drive higher satisfaction and value for our members, refine service strategies, and optimize performance. Partner with business leaders, mentor analytical staff, and translate complex data into actionable recommendations to drive significant change. Shape the future of member experience with data-driven insights. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. Relocation assistance is available for this position. What you'll do: Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics and information delivery. Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners. Responsible for successful end to end process of information management, analytics and delivery. Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans. Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards. Leads data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities. Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives. Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change. Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution. Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations. Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years data and analytics related experience, generating results in a complex financial services organization. 3 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading projects using Agile methodologies. Experience conducting moderately large scale data analysis using internal and external data to support business decision making. Proven ability to tell a story through data and communicate effectively with executive level leadership. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued. An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline. A deep understanding of the customer/member journey and service operations. Demonstrated ability to innovate, develop, and implement advanced analytical strategies to enhance member experience across all touchpoints. Exceptional communication and presentation skills, with a proven talent for translating complex insights into tangible business impact. Proven experience in building, mentoring, and leading high-performing analytics teams to achieve strategic objectives. Compensation range: The salary range for this position is: $164,780 - $314,960. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Join our Member Value team as a Director of Business and Data Analytics. Lead a talented team to transform member service experiences through end-to-end analytics. You'll uncover insights to drive higher satisfaction and value for our members, refine service strategies, and optimize performance. Partner with business leaders, mentor analytical staff, and translate complex data into actionable recommendations to drive significant change. Shape the future of member experience with data-driven insights. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. Relocation assistance is available for this position. What you'll do: Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics and information delivery. Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners. Responsible for successful end to end process of information management, analytics and delivery. Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans. Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards. Leads data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities. Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives. Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change. Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution. Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations. Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years data and analytics related experience, generating results in a complex financial services organization. 3 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading projects using Agile methodologies. Experience conducting moderately large scale data analysis using internal and external data to support business decision making. Proven ability to tell a story through data and communicate effectively with executive level leadership. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued. An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline. A deep understanding of the customer/member journey and service operations. Demonstrated ability to innovate, develop, and implement advanced analytical strategies to enhance member experience across all touchpoints. Exceptional communication and presentation skills, with a proven talent for translating complex insights into tangible business impact. Proven experience in building, mentoring, and leading high-performing analytics teams to achieve strategic objectives. Compensation range: The salary range for this position is: $164,780 - $314,960. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Member Experience Intelligence and Observability, you will provide strategic and operational leadership for the experience intelligence team tasked with developing the foundational capabilities needed to enable insights for USAA's member experiences. As the program continues to progress across all five pilot experiences, the need for a senior leader to unify and direct these efforts has become critical. The director will be responsible to build, mentor, and develop the team. They will guide the team through the forming, storming, norming, and performing phases - creating clear roles, shared goals, and a culture of accountability, innovation, and collaboration. They will also be responsible for partnering with the various functional areas, and also with architecture, engineering, operations, product, and data and analytics teams. Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provides high level consultation and influence on technical solutions, including emerging technologies. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Chips in to and accomplishes long- and short-term strategic direction. Advises senior management and provides input to aid in decision making. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO Or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively handle risks. Builds and coordinates a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Leads all aspects of efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams. Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities. Develops and leads all aspects of metrics for technology support capabilities and/or processes (critical metrics, KRIs, etc.). Creates a multi-year plan to operationalize a technology support strategy, with key breakthroughs, results, and realization targets. Leads all aspects of the creation and execution of departmental budgets and forecasts for applicable technology support function. Supervises the availability management of technology solutions / domains by applying strong change and incident management practices. Works across multiple functional areas and influences future business strategy to be able to best apply available technology support functions as well as future ones. Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support. Builds successful partner collaborations IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs. Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a technology function to include 3 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment. Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support. Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development. Experience conducting cost benefit analyses and using results to drive technology support solutions. Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details. Previous experience leading multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses. Experience and ability to drive a culture of quality and personal accountability through technology support teams. Demonstrated experience in vendor contract management and management of distributed development teams and resources. Demonstrated financial acumen involving budgets, forecasting, and completing the budgets for applicable technology support function. Advanced facilitation, collaboration and consensus building skills, with experience in addressing cross-functional teams and Senior/Executive leaders. Experience in inspiring, leading, and defining vision, strategy and organizational change. Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization. Demonstrated ability to influence change at the executive level and team level. Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc. Understanding of Legislative and Regulatory Compliance Requirements. What sets you apart: Data Analysis & Analytics: The core function of the team is to develop insights, which requires a strong understanding of data analysis techniques and tools. Customer Journey Mapping: Crucial for visualizing member experiences and identifying struggles, the director needs expertise in journey mapping methodologies and tools. Journey Analytics: Measuring and analyzing customer journeys is key to optimizing experiences. The director must be proficient in journey analytics tools and techniques. Telemetry: Understanding how to collect, transmit, analyze, and apply telemetry data is critical. This includes real-time monitoring and signal processing. 6 Observability: Gaining insights into system behavior and performance is critical for proactive problem-solving. The director needs a deep understanding of observability principles and practices. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Member Experience Intelligence and Observability, you will provide strategic and operational leadership for the experience intelligence team tasked with developing the foundational capabilities needed to enable insights for USAA's member experiences. As the program continues to progress across all five pilot experiences, the need for a senior leader to unify and direct these efforts has become critical. The director will be responsible to build, mentor, and develop the team. They will guide the team through the forming, storming, norming, and performing phases - creating clear roles, shared goals, and a culture of accountability, innovation, and collaboration. They will also be responsible for partnering with the various functional areas, and also with architecture, engineering, operations, product, and data and analytics teams. Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provides high level consultation and influence on technical solutions, including emerging technologies. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Chips in to and accomplishes long- and short-term strategic direction. Advises senior management and provides input to aid in decision making. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO Or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively handle risks. Builds and coordinates a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Leads all aspects of efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams. Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities. Develops and leads all aspects of metrics for technology support capabilities and/or processes (critical metrics, KRIs, etc.). Creates a multi-year plan to operationalize a technology support strategy, with key breakthroughs, results, and realization targets. Leads all aspects of the creation and execution of departmental budgets and forecasts for applicable technology support function. Supervises the availability management of technology solutions / domains by applying strong change and incident management practices. Works across multiple functional areas and influences future business strategy to be able to best apply available technology support functions as well as future ones. Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support. Builds successful partner collaborations IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs. Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a technology function to include 3 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment. Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support. Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development. Experience conducting cost benefit analyses and using results to drive technology support solutions. Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details. Previous experience leading multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses. Experience and ability to drive a culture of quality and personal accountability through technology support teams. Demonstrated experience in vendor contract management and management of distributed development teams and resources. Demonstrated financial acumen involving budgets, forecasting, and completing the budgets for applicable technology support function. Advanced facilitation, collaboration and consensus building skills, with experience in addressing cross-functional teams and Senior/Executive leaders. Experience in inspiring, leading, and defining vision, strategy and organizational change. Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization. Demonstrated ability to influence change at the executive level and team level. Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc. Understanding of Legislative and Regulatory Compliance Requirements. What sets you apart: Data Analysis & Analytics: The core function of the team is to develop insights, which requires a strong understanding of data analysis techniques and tools. Customer Journey Mapping: Crucial for visualizing member experiences and identifying struggles, the director needs expertise in journey mapping methodologies and tools. Journey Analytics: Measuring and analyzing customer journeys is key to optimizing experiences. The director must be proficient in journey analytics tools and techniques. Telemetry: Understanding how to collect, transmit, analyze, and apply telemetry data is critical. This includes real-time monitoring and signal processing. 6 Observability: Gaining insights into system behavior and performance is critical for proactive problem-solving. The director needs a deep understanding of observability principles and practices. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Member Experience Intelligence and Observability, you will provide strategic and operational leadership for the experience intelligence team tasked with developing the foundational capabilities needed to enable insights for USAA's member experiences. As the program continues to progress across all five pilot experiences, the need for a senior leader to unify and direct these efforts has become critical. The director will be responsible to build, mentor, and develop the team. They will guide the team through the forming, storming, norming, and performing phases - creating clear roles, shared goals, and a culture of accountability, innovation, and collaboration. They will also be responsible for partnering with the various functional areas, and also with architecture, engineering, operations, product, and data and analytics teams. Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provides high level consultation and influence on technical solutions, including emerging technologies. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Chips in to and accomplishes long- and short-term strategic direction. Advises senior management and provides input to aid in decision making. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO Or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively handle risks. Builds and coordinates a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Leads all aspects of efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams. Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities. Develops and leads all aspects of metrics for technology support capabilities and/or processes (critical metrics, KRIs, etc.). Creates a multi-year plan to operationalize a technology support strategy, with key breakthroughs, results, and realization targets. Leads all aspects of the creation and execution of departmental budgets and forecasts for applicable technology support function. Supervises the availability management of technology solutions / domains by applying strong change and incident management practices. Works across multiple functional areas and influences future business strategy to be able to best apply available technology support functions as well as future ones. Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support. Builds successful partner collaborations IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs. Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a technology function to include 3 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment. Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support. Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development. Experience conducting cost benefit analyses and using results to drive technology support solutions. Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details. Previous experience leading multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses. Experience and ability to drive a culture of quality and personal accountability through technology support teams. Demonstrated experience in vendor contract management and management of distributed development teams and resources. Demonstrated financial acumen involving budgets, forecasting, and completing the budgets for applicable technology support function. Advanced facilitation, collaboration and consensus building skills, with experience in addressing cross-functional teams and Senior/Executive leaders. Experience in inspiring, leading, and defining vision, strategy and organizational change. Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization. Demonstrated ability to influence change at the executive level and team level. Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc. Understanding of Legislative and Regulatory Compliance Requirements. What sets you apart: Data Analysis & Analytics: The core function of the team is to develop insights, which requires a strong understanding of data analysis techniques and tools. Customer Journey Mapping: Crucial for visualizing member experiences and identifying struggles, the director needs expertise in journey mapping methodologies and tools. Journey Analytics: Measuring and analyzing customer journeys is key to optimizing experiences. The director must be proficient in journey analytics tools and techniques. Telemetry: Understanding how to collect, transmit, analyze, and apply telemetry data is critical. This includes real-time monitoring and signal processing. 6 Observability: Gaining insights into system behavior and performance is critical for proactive problem-solving. The director needs a deep understanding of observability principles and practices. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Description AmeriSave is transforming consumer lending by building intelligent systems that simplify access to mortgages, home equity loans, and personal loans. As we expand our digital capabilities, we're investing in advanced AI to automate and optimize every step of the customer journey.Role Overview: We're hiring a Director of AI & Intelligent Document Processing to lead the strategy and execution of our document-to-data transformation initiatives. This leader will architect scalable systems using OCR, NLP, LLMs (including Gemini, OpenAI, Claude), and Intelligent Document Processing (IDP) platforms.Beyond building today's solutions, this role is responsible for evaluating emerging technologies, identifying what's best now and what's next, and continuously improving our document intelligence capabilities to stay ahead of the curve.Responsibilities: Architect and lead development of AI-powered document processing pipelines. Evaluate and integrate IDP platforms (e.g., Klippa, Rossum, Docsumo, Nanonets). Build scalable APIs and services for document ingestion, classification, and structured data extraction. Stay on the cutting edge of AI advancements-especially in LLMs like Gemini-and assess their applicability to AmeriSave's workflows. Collaborate with product, data science, and operations to optimize downstream analytics and decisioning. Drive innovation in post-OCR structuring (tables, formulas, handwriting recognition). Ensure systems meet regulatory, privacy, and security standards. Mentor engineers and foster a culture of experimentation, ownership, and excellence. Required Skills & Experience: 8+ years in software engineering, with 3+ years in a leadership role. Deep expertise in OCR (Tesseract, Google Vision, AWS Textract), NLP (spa Cy, HuggingFace), and LLMs (Gemini, OpenAI, Claude). Proven experience integrating IDP platforms into enterprise workflows. Strong understanding of document formats: PDFs, scanned images, structured forms. Experience with Python, Java, or Node.js; cloud-native architecture. Familiarity with RAG pipelines, vector databases, and semantic search. Passion for evaluating new technologies and driving continuous improvement. Excellent communication and stakeholder management skills. Bonus Points: Experience with BytePro LOS and Asterisk telephony systems. Knowledge of mortgage compliance frameworks such as HMDA, TRID, RESPA, and ECOA. Experience in fintech, lending, or mortgage tech. Contributions to open-source document AI projects. Familiarity with compliance workflows (e.g., KYC, income verification). **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. ** Compensation: The annual salary for this position generally ranges between $150,000 - $300,000. Benefits: · 401(k) · Dental insurance · Disability insurance · Employee discounts · Health insurance · Life insurance · Paid time off · 12 paid holidays per year · Paid training · Referral program · Vision insurance Supplemental pay types: · Referral bonuses AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Consumer Privacy Act Disclosure Acknowledgment Employment Applicants, New Hires, and Employees Residing in California AmeriSave Mortgage Corporation's Privacy Policy Statement (“Policy”) can be reviewed here: ******************************** AmeriSave Mortgage Corporation's California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: ****************************************************** When AmeriSave's Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.

JobID: 210679310 JobSchedule: Full time JobShift: Day Base Pay/Salary: Jersey City,NJ $104,500.00-$150,000.00 Are you passionate about transforming data into actionable insights that drive business growth? Join our dynamic team in CIB Marketing Analytics, where you'll be the digital marketing analytics expert supporting Payments, Global Banking, and Markets and Securities Services GTM activations and marketing initiatives. Job Responsibilities: * Dive deep into web analytics and user journey analysis on jpmorgan.com to understand customer behavior and optimize conversion paths. * Map user journeys, analyze engagement metrics (bounce rate, time on site, scroll depth), and pinpoint opportunities for site and campaign improvement. * Manage Adobe Analytics data pipelines to Databricks and utilize platforms like ContentSquare and 6sense for rich visitor-level insights. * Build and maintain ThoughtSpot dashboards for executive stakeholders, and create custom metrics, segments, and dimensions in Adobe Analytics. * Lead Claravine implementation to standardize campaign tracking across all business lines. * Conduct thorough QA for new pages and campaigns, validating tracking codes, data layer implementations, and CTA naming conventions before launch. * Analyze paid media performance across social, programmatic, search, and display channels. * Deliver executive-ready reports, dashboards, and strategic recommendations to guide future marketing investments. * Partner with web development teams across Global Banking, Markets and Securities Services, and Payments to define analytics requirements. * Work cross-functionally with social media, paid media, content, and email marketing teams to deliver quarterly insights and recommendations to senior leadership. Required qualifications, capabilities and skills- * 3-5 years' experience with Adobe Analytics (workspace analysis, segments, calculated metrics, API integrations), SQL for data extraction and analysis, and dashboard creation using Tableau or similar visualization tools. * Familiarity with marketing analytics platforms such as ContentSquare and ThoughtSpot, web debugging tools, and data engineering concepts (ETL, data quality management). * Demonstrated ability to analyze digital marketing campaigns across paid social, programmatic, search, display, and email channels. * Skilled in user journey mapping, conversion optimization, and website A/B testing. * Proficient with key marketing metrics (CTR, CPL, CPC, CPM, ROAS, engagement, bounce rate, time on site) and marketing technology stacks (tag management, attribution tools, CDPs). * Expert at translating complex data into clear, actionable insights for executive audiences. * Strong presentation and reporting skills, with the ability to manage multiple projects simultaneously. * Self-motivated, collaborative, growth-oriented, detail-focused, adaptable, and an excellent communicator. * Experience with Content Square, Claravine, Python, cookie consent/privacy regulations (GDPR, CCPA), Databricks or Spark, and marketing automation platforms such as Marketo or Salesforce Marketing Cloud. Preferred qualifications, capabilities and skills: * Experience in financial services or B2B marketing is preferred.

We are seeking an Associate Director of Present Customer (PC) Analytics to join our Marketing Analytics team. Analyzing and Marketing to Present Customers (PCs) is an essential pillar of OneMain's growth strategy. With over 2.5MM active customers, there are numerous opportunities to better understand their interests, motivations, and financial needs, and turn those insights into profitable marketing strategies. This individual will manage a team of two data-centric analysts, while partnering with the rest of the organization to develop and execute new strategies. This role requires deep expertise in customer analytics, a strong customer-centric mindset, and cross-functional leadership skills. A successful candidate will have experience analyzing the drivers of customer engagement and loyalty, building cross-sell/upsell strategies, and partnering with channel owners to continuously improve communication with existing customers. Collaborating with various partners, the role will also have responsibilities for strategy development and implementation, reporting/insight generation, and ad-hoc analyses spanning all aspects of the current customer lifecycle. **In the Role** + Own and develop all aspects of Present Customer (PC) and Marketing reporting. Present insights on PC trends to various stakeholders + Partner with Present customer channel marketing teams to develop and drive loan renewal strategies. + Monitor PC loan renewal performance trends and comparisons to Plan. + Develop analytical tools and frameworks to drive test design and post-test analytics, supported by statistical significance calculations, KPI dashboards and data visualization tools. + Partner with Data Science to influence the development of new models to help improve PC performance and cross-sell conversion rates. + Partner with other members of the Marketing Analytics team, as well as with Finance and Risk to provide input to forecasts and budgets, and to prioritize initiatives based on ROI targets. + Partner with the Card team to develop and analyze product cross-sell strategies. Be a stakeholder on a team that advances OneMain's strategic agenda to become a multiproduct company. + Manage a team of high-performing analysts. **Requirements** + Bachelor's Degree in a quantitative discipline, such as Engineering, Statistics, Economics, Data Analytics or Computer Science. MBA or Masters with a focus on Marketing or related fields, or an equivalent combination of education and professional experience is strongly preferred. + 5+ years of analytical experience in digital/marketing space + 2+ years of experience managing analysts; proven ability to build and incentivize high-performing analytical teams. + Advanced Excel skills required; proficiency with SQL required, SAS and/or Python a plus. + Experience leveraging digital marketing and data visualization tools. + Strong cross-functional communication and influencing skills, including experience presenting to and getting buy-in on strategy from senior executives. + Lending or consumer finance industry experience preferred. **Location:** (hybrid) Wilmington, DE or Baltimore, MD **Who we Are** OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with: + Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances + Up to 4% matching 401(k) + Employee Stock Purchase Plan (10% share discount) + Tuition reimbursement + Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) + Paid sick leave as determined by state or local ordinance, prorated based on start date + Paid holidays (7 days per year, based on start date) + Paid volunteer time (3 days per year, prorated based on start date) Target base salary range is $130,000 - $180,000, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance. OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling leadership position, you will plan and direct business unit operations and the work of a team who produce insights, new product or change recommendations, process improvement or automation, and predictive modeling to drive the success of strategy implementation. You will ensure team members are knowledgeable in data mining and data analysis methods, adept with large data processing techniques and computational programing capabilities, have practical problem-solving skills, and possess the ability to articulate solutions to non-technical consumers or partners. As the director, you will develop partnerships across the data engineering and data management teams, and external or created data sources to apply data mining techniques in preparation for analysis or use of enterprise data assets. *THE IMPACT YOU WILL MAKE* The *Director of Data Science & Artificial Intelligence (AI)*role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: * Lead a team of data scientist and AI developers, inspire innovation and development of advanced AI solutions from inception to production. * Drive advancements in AI, while shaping the future of AI in mortgage industry and supporting the company's mission. * Ensure collaboration with product and/or business owners, data engineers, and platform teams to align team objectives and group strategy. * Oversee the application of AI and data science techniques from disciplines, such as computer science, computational science and methods, statistics, econometrics, data optimization, and data visualization. Ensure statistical modeling capabilities meet the group's strategic needs. * Direct and execute the deployment of AI capabilities, Generative AI solutions, recommender systems, predictive analytic capabilities to enhance the delivery of business applications and support the integration of data and statistical models or algorithms. * Apply innovative practices in data science and AI research and testing to product development, deployment, and maintenance. * Direct the design of modeling applications to resolve complex or unusual business problems. * Ensure the team communicates complex ideas and solutions effectively to division leadership through data visualizations, technical documentation, and non-technical presentation materials. *THE EXPERIENCE YOU BRING TO THE TEAM* *Minimum Required Experiences* * 8 years of relevant experience in AI, data science, or related fields, with a proven track delivering solutions to production * Exceptional leadership skills, with experience in building, mentoring, and guiding high-performing, diverse teams of data scientists and AI professionals. * Exemplary communication and stakeholder management skills, adept at engaging with leadership and key stakeholders to drive consensus and action. * A spirit of scientific discovery, driven by a passion for innovation to deliver results, balanced with a deep understanding of risks and ethical considerations. * Strong proficiency in programming languages such as Python, R, and SQL, crucial for data manipulation and algorithm development. * In-depth knowledge of cloud computing environments such as AWS, Azure, or Google Cloud Platform, particularly their AI and data analytics services. * Bachelor's degree in computer science, Math, Statistics, engineering, physics or related field or equivalent experience *Desired Experiences* * Master degree or PhD in computer science, Math, Statistics, engineering, physics or related field is preferred * Demonstrated success in developing and deploying AI-driven solutions and models, particularly within the Financial or professional services sectors. * Profound understanding of AI and advanced analytics technologies, coupled with the ability to evaluate their feasibility. * Ideally, 10+ years of experience in Machine Learning, delivering complex prototyping solutions to production. * Extensive proven, hands-on experience in data science. Expert-level experience with Natural Language Processing (NLP), Natural Language Understanding (NLU) and Natural Language Generation (NLG). * Extensive experience with advanced data analysis and statistical methods such as regression, hypothesis testing, ANOVA, time-series analysis, statistical process control, are preferred * Practical applications of machine learning techniques such as Clustering, Logistic Regression, CART, Random Forests, SVM or Neural Networks. * Expert-level knowledge of deep learning frameworks such as TensorFlow, PyTorch, and other open sources libraries / APIs or similar. Strong technical and problem-solving skills and evidence of continuous learning in the analytics field * Breadth and depth of knowledge in the application of statistical and/or digital methods to solve business problems * Proficiency with Python and basic libraries for machine learning. Ability to visualize & synthesize results. Full stack experience building GenAI solutions; Large language models, language transformers (BERT, RoBERTa) data prep & vectorization, embedding/chunking, prompting, search/summary/RAG/finetuning. * Experience with deep learning (e.g., CNN, RNN, LSTM) methods. * Experience building NLP and NLG tools and a wide range of LLMs (Llama, Claude, OpenAI, etc.), LoRA, LangChain, RAG, LLM Fine Tuning and PEFT are preferred. * Demonstrated skills with Jupyter Notebook, AWS Sagemaker, or Domino Datalab or comparable environments * Passion for solving complex data problems and generating cross-functional solutions in a fast-paced environment *Tools* * Proficient in big data technologies such as Hadoop, Spark, and Kafka for handling large datasets. * Proficient in using AI/ML platforms like Google AI Platform, AWS SageMaker, or Azure Machine Learning for model development and deployment. * Expertise in popular machine learning algorithms and libraries such as TensorFlow, PyTorch, and Keras. * Experience with data visualization tools like Tableau, Power BI, or Qlik for deriving actionable insights from data. * Strong proficiency in programming languages such as Python, R, and SQL, crucial for data manipulation and algorithm development. * In-depth knowledge of cloud computing environments such as AWS, Azure, or Google Cloud Platform, particularly their AI and data analytics services. * Experience with database management and querying tools, including traditional SQL databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Elastic Search). * Familiarity with Amazon Bedrock, AmazonQ, or Google Vertex or Microsoft AI services is prefered * Familiarity with DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes) for efficient deployment of AI solutions. * Understanding of MLOps principles to streamline the machine learning lifecycle from experimentation to production. * Knowledge of security protocols and compliance standards relevant to data privacy and AI *Target Pay Range: * $196,000.00 - $264,000.00 a year *Internal Job Title: *Enterprise Modeling and Analytics - Data Science - Director *#LI-JM1 * Qualifications Education: Bachelor's Level Degree (Required), Master's Level Degree The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form . The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here . Requisition compensation: 196000 to 264000 Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_*********************.

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling leadership position, you will plan and direct business unit operations and the work of a team who produce insights, new product or change recommendations, process improvement or automation, and predictive modeling to drive the success of strategy implementation. You will ensure team members are knowledgeable in data mining and data analysis methods, adept with large data processing techniques and computational programing capabilities, have practical problem-solving skills, and possess the ability to articulate solutions to non-technical consumers or partners. As the director, you will develop partnerships across the data engineering and data management teams, and external or created data sources to apply data mining techniques in preparation for analysis or use of enterprise data assets. THE IMPACT YOU WILL MAKE The Director of Data Science & Artificial Intelligence (AI) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Lead a team of data scientist and AI developers, inspire innovation and development of advanced AI solutions from inception to production. Drive advancements in AI, while shaping the future of AI in mortgage industry and supporting the company's mission. Ensure collaboration with product and/or business owners, data engineers, and platform teams to align team objectives and group strategy. Oversee the application of AI and data science techniques from disciplines, such as computer science, computational science and methods, statistics, econometrics, data optimization, and data visualization. Ensure statistical modeling capabilities meet the group's strategic needs. Direct and execute the deployment of AI capabilities, Generative AI solutions, recommender systems, predictive analytic capabilities to enhance the delivery of business applications and support the integration of data and statistical models or algorithms. Apply innovative practices in data science and AI research and testing to product development, deployment, and maintenance. Direct the design of modeling applications to resolve complex or unusual business problems. Ensure the team communicates complex ideas and solutions effectively to division leadership through data visualizations, technical documentation, and non-technical presentation materials. THE EXPERIENCE YOU BRING TO THE TEAM Minimum Required Experiences 8 years of relevant experience in AI, data science, or related fields, with a proven track delivering solutions to production Exceptional leadership skills, with experience in building, mentoring, and guiding high-performing, diverse teams of data scientists and AI professionals. Exemplary communication and stakeholder management skills, adept at engaging with leadership and key stakeholders to drive consensus and action. A spirit of scientific discovery, driven by a passion for innovation to deliver results, balanced with a deep understanding of risks and ethical considerations. Strong proficiency in programming languages such as Python, R, and SQL, crucial for data manipulation and algorithm development. In-depth knowledge of cloud computing environments such as AWS, Azure, or Google Cloud Platform, particularly their AI and data analytics services. Bachelor's degree in computer science, Math, Statistics, engineering, physics or related field or equivalent experience Desired Experiences Master degree or PhD in computer science, Math, Statistics, engineering, physics or related field is preferred Demonstrated success in developing and deploying AI-driven solutions and models, particularly within the Financial or professional services sectors. Profound understanding of AI and advanced analytics technologies, coupled with the ability to evaluate their feasibility. Ideally, 10+ years of experience in Machine Learning, delivering complex prototyping solutions to production. Extensive proven, hands-on experience in data science. Expert-level experience with Natural Language Processing (NLP), Natural Language Understanding (NLU) and Natural Language Generation (NLG). Extensive experience with advanced data analysis and statistical methods such as regression, hypothesis testing, ANOVA, time-series analysis, statistical process control, are preferred Practical applications of machine learning techniques such as Clustering, Logistic Regression, CART, Random Forests, SVM or Neural Networks. Expert-level knowledge of deep learning frameworks such as TensorFlow, PyTorch, and other open sources libraries / APIs or similar. Strong technical and problem-solving skills and evidence of continuous learning in the analytics field Breadth and depth of knowledge in the application of statistical and/or digital methods to solve business problems Proficiency with Python and basic libraries for machine learning. Ability to visualize & synthesize results. Full stack experience building GenAI solutions; Large language models, language transformers (BERT, RoBERTa) data prep & vectorization, embedding/chunking, prompting, search/summary/RAG/finetuning. Experience with deep learning (e.g., CNN, RNN, LSTM) methods. Experience building NLP and NLG tools and a wide range of LLMs (Llama, Claude, OpenAI, etc.), LoRA, LangChain, RAG, LLM Fine Tuning and PEFT are preferred. Demonstrated skills with Jupyter Notebook, AWS Sagemaker, or Domino Datalab or comparable environments Passion for solving complex data problems and generating cross-functional solutions in a fast-paced environment Tools Proficient in big data technologies such as Hadoop, Spark, and Kafka for handling large datasets. Proficient in using AI/ML platforms like Google AI Platform, AWS SageMaker, or Azure Machine Learning for model development and deployment. Expertise in popular machine learning algorithms and libraries such as TensorFlow, PyTorch, and Keras. Experience with data visualization tools like Tableau, Power BI, or Qlik for deriving actionable insights from data. Strong proficiency in programming languages such as Python, R, and SQL, crucial for data manipulation and algorithm development. In-depth knowledge of cloud computing environments such as AWS, Azure, or Google Cloud Platform, particularly their AI and data analytics services. Experience with database management and querying tools, including traditional SQL databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Elastic Search). Familiarity with Amazon Bedrock, AmazonQ, or Google Vertex or Microsoft AI services is prefered Familiarity with DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes) for efficient deployment of AI solutions. Understanding of MLOps principles to streamline the machine learning lifecycle from experimentation to production. Knowledge of security protocols and compliance standards relevant to data privacy and AI Target Pay Range: $196,000.00 - $264,000.00 a year Internal Job Title: Enterprise Modeling and Analytics - Data Science - Director #LI-JM1 Qualifications Education: Bachelor's Level Degree (Required), Master's Level Degree The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form. The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here. Requisition compensation: 196000 to 264000

We are seeking an Associate Director of Present Customer (PC) Analytics to join our Marketing Analytics team. Analyzing and Marketing to Present Customers (PCs) is an essential pillar of OneMain's growth strategy. With over 2.5MM active customers, there are numerous opportunities to better understand their interests, motivations, and financial needs, and turn those insights into profitable marketing strategies. This individual will manage a team of two data-centric analysts, while partnering with the rest of the organization to develop and execute new strategies. This role requires deep expertise in customer analytics, a strong customer-centric mindset, and cross-functional leadership skills. A successful candidate will have experience analyzing the drivers of customer engagement and loyalty, building cross-sell/upsell strategies, and partnering with channel owners to continuously improve communication with existing customers. Collaborating with various partners, the role will also have responsibilities for strategy development and implementation, reporting/insight generation, and ad-hoc analyses spanning all aspects of the current customer lifecycle. In the Role Own and develop all aspects of Present Customer (PC) and Marketing reporting. Present insights on PC trends to various stakeholders Partner with Present customer channel marketing teams to develop and drive loan renewal strategies. Monitor PC loan renewal performance trends and comparisons to Plan. Develop analytical tools and frameworks to drive test design and post-test analytics, supported by statistical significance calculations, KPI dashboards and data visualization tools. Partner with Data Science to influence the development of new models to help improve PC performance and cross-sell conversion rates. Partner with other members of the Marketing Analytics team, as well as with Finance and Risk to provide input to forecasts and budgets, and to prioritize initiatives based on ROI targets. Partner with the Card team to develop and analyze product cross-sell strategies. Be a stakeholder on a team that advances OneMain's strategic agenda to become a multiproduct company. Manage a team of high-performing analysts. Requirements Bachelor's Degree in a quantitative discipline, such as Engineering, Statistics, Economics, Data Analytics or Computer Science. MBA or Masters with a focus on Marketing or related fields, or an equivalent combination of education and professional experience is strongly preferred. 5+ years of analytical experience in digital/marketing space 2+ years of experience managing analysts; proven ability to build and incentivize high-performing analytical teams. Advanced Excel skills required; proficiency with SQL required, SAS and/or Python a plus. Experience leveraging digital marketing and data visualization tools. Strong cross-functional communication and influencing skills, including experience presenting to and getting buy-in on strategy from senior executives. Lending or consumer finance industry experience preferred. Location: (hybrid) Wilmington, DE or Baltimore, MD Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) Target base salary range is $130,000 - $180,000, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance. OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

Job Description First Merchants Bank is seeking a Marketing Analytics Insights & Reporting Manager to join our team! The Marketing Analytics, Insights & Reporting Manager leads the consolidation of marketing data across platforms to tell clear, actionable data stories that accelerate decision-making, demonstrate progress against KPIs, and close the loop on customer feedback. The role integrates performance analytics (web, social, email/SMS, SEO/SEM, paid media), campaign measurement, and Voice of Customer (VoC) insights to guide strategy, optimize spend, and inform experience improvements-including partnering closely with UX to share behavioral and attitudinal insights. This role blends descriptive, diagnostic, and predictive analytics with benchmarking to communicate what happened, why it matters, and what to do next-core expectations highlighted in current marketing analytics role guidance. It also stands up a scalable VoC practice (collection, analysis, and actioning of feedback from surveys, reviews, support interactions, social listening) to inform roadmap and retention efforts. Essential Duties & Responsibilities: Consolidate and normalize marketing data from web analytics, social platforms, email/SMS, SEO/SEM, paid media, and CRM to establish a single source of truth for performance reporting and optimization. Define and maintain the KPI framework and benchmarks for brand, demand, lifecycle, and experience metrics; tie measures to business outcomes and OKRs in partnership with Marketing and Finance/FP&A. Build and maintain executive and team-level dashboards and reports (weekly/monthly/QBR) and apply data-storytelling techniques so stakeholders quickly grasp what/so-what/now-what. Stand up/run a VoC program aggregating solicited and unsolicited feedback (CSAT/NPS/CES, in-app/site feedback, product reviews, social listening, service transcripts). Apply sentiment/topic analysis to reveal loyalty drivers and friction. Operationalize closed-loop feedback with Marketing, UX, Product, and Service; size impact, recommend fixes, and track adoption and outcomes. Create measurement plans, event schemas, and UTM/naming standards; ensure full-funnel tracking for always-on and campaign activity across paid/owned/earned. (Design the stack recognizing that no single tool covers all analytics needs.) Deliver pre/post analyses, A/B and incrementality testing, and contribution/attribution reads to quantify ROI/ROAS and inform budget reallocation. Communicate findings using storytelling best practices. Partner with UX to share behavioral insights (funnels, heatmaps, session replays) and VoC themes that shape hypotheses, experiments, and design priorities. Collaborate with Finance/FP&A to connect marketing investments to growth, acquisition, retention, and relationship deepening; align on forecasting and performance narratives for leadership. Work with Marketing Ops/IT/Data to govern data quality, documentation (data dictionary), and access/controls; ensure reporting is accurate, timely, and compliant. Evaluate and advise on analytics/VoC and martech tools, integrations, and roadmaps; lead light vendor management and pilots as needed. Coach marketers on interpreting dashboards and applying insights; run recurring insights reviews and share best practices for data storytelling to drive adoption and action. Champion privacy-aware measurement and ethical use of data in collaboration with Legal/Compliance. To be successful in this position, we require the following: Bachelor's degree in marketing, analytics, statistics, business, computer science, or related field A minimum of (5) years of hands-on experience in marketing analytics/insights/reporting with measurable impact on channel optimization and campaign ROI. The following would be a plus: Excellent written and verbal communication skills Strong analytical and problem-solving abilities with the ability to distill complex information into actionable insights Commitment to the mission and values of the organization High degree of integrity, discretion, and professionalism Collaborative and team-oriented approach to partnerships Ability to work independently and thrive in dynamic, fast-paced environments Empathetic and mission-driven, prioritizing relationships built on respect and compassion Demonstrated exceptional organizational, time management, and attention to detail Demonstrated ability to consolidate data across web analytics, SEO/SEM, paid media, social, email/SMS, and CRM; fluency working across multiple tools/platforms Proficiency in dashboarding/visualization (e.g., Power BI) and data storytelling; working SQL/data transformation skills preferred Experience standing up or contributing to VoC programs (survey design, text/sentiment analysis, social listening, closed-loop actioning) First Merchants offers the following: Base Pay PLUS Bonuses Medical, Dental and Vision Insurance 401k Health Savings and Flexible Spending Accounts Vacation/Sick Time Paid Holidays Paid Parental Leave Tuition Reimbursement Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!