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Operations Director jobs at Visa - 31 jobs

  • Head of VCA AI Platform Strategy and Operations

    Visa Inc. 4.5company rating

    Operations director job at Visa

    The Senior Director, AI Platform Strategy and Operations is responsible for leading the end-to-end vision, strategy, and execution of the enterprise AI platform. This role oversees the platform's roadmap, budget, and daily operations, ensuring robust vendor management and high-level architectural decisions. The Senior Director partners closely with CISO and Legal teams to incorporate risk and compliance oversight, guaranteeing secure and compliant deployments. The role is pivotal in aligning platform strategy with organizational goals and scaling AI capabilities for global impact. Key Responsibilities Platform Leadership: Define and drive the overall vision, strategy, and roadmap for the AI platform, ensuring alignment with business objectives and global scalability. Operational Excellence: Oversee day-to-day platform operations, including performance monitoring, incident management, and continuous improvement initiatives. Budget & Resource Management: Develop and manage the platform budget, resource allocation, and vendor relationships to optimize cost efficiency and value delivery. Architecture & Technology Oversight: Lead high-level architectural decisions, ensuring the platform is robust, scalable, and integrates seamlessly with enterprise systems. Risk & Compliance: Partner with compliance and Legal to embed risk management and compliance frameworks into platform operations, ensuring secure deployments and adherence to regulatory requirements. Strategic Alignment: Collaborate with executive leadership and cross-functional teams to ensure the platform supports organizational priorities and drives innovation. Vendor Management: Manage relationships with technology vendors and service providers, negotiating contracts and ensuring service-level agreements are met. Global Scaling: Develop strategies to scale the platform across regions, supporting diverse business needs and regulatory environments. Stakeholder Engagement: Cultivate strong relationships with internal and external stakeholders, communicating platform strategy, progress, and impact. Team Development: Mentor and develop a high-performing team, fostering a culture of innovation, collaboration, and continuous learning. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Basic Qualifications 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD Preferred Qualifications 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience Experience managing budgets, vendor relationships, and cross-functional teams. Excellent analytical, problem-solving, and strategic thinking skills. Outstanding communication, storytelling, and presentation abilities. Significant experience in global platform scaling, vendor management, and technology leadership. Deep understanding of AI/ML technologies, data governance, and regulatory compliance. Track record of driving innovation and transformation in complex, matrixed organizations. Technology mindset, curiosity, and up-to-date knowledge of digital trends and applications. Team player with a collaborative approach and commitment to developing talent. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 210,900.00 to 329,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. #J-18808-Ljbffr
    $112k-144k yearly est. 3d ago
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  • Senior Director, Federal Tax

    Visa Inc. 4.5company rating

    Operations director job at Visa

    Visa is seeking a strategic and experienced Senior Director of Federal Tax to lead the U.S. federal tax function reporting to the Vice President of North America Tax Operations. This executive role is responsible for advancing Visa's financial strategy through optimized tax planning, compliance excellence, and risk mitigation. The Senior Director will provide strategic direction, ensure regulatory compliance, and drive initiatives that enhance shareholder value. The role requires collaboration across the enterprise, influencing cross-functional stakeholders, and delivering results in a dynamic global environment. Key Responsibilities: Architect and execute federal tax strategies aligned with Visa's long-term business objectives and sustainable ETR optimization. Monitor and interpret evolving federal tax legislation, providing proactive guidance to executive leadership. Oversee the preparation, review, and timely filing of all U.S. federal tax returns and disclosures. Ensure full compliance with IRS regulations and maintain a robust control environment for audit readiness. Support federal tax audit strategy, manage IRS examinations, and defend tax positions. Provide executive-level transparency into tax risks, exposures, and resolution strategies. Partner with Provision, Transfer Pricing, M&A, Planning and U.S. International Tax teams for aligned strategies and efficient compliance. Drive operational excellence by streamlining workflows and enhancing cross-functional coordination. Collaborate with Finance, Legal, Government Relations, and other stakeholders to integrate federal tax strategy into broader corporate initiatives. Advise senior executives on federal tax implications of strategic decisions, transactions, and policy developments. Lead and inspire a high-performing federal tax team, setting clear goals and fostering a culture of accountability, inclusion, and continuous improvement. Champion the adoption of tax technology and data analytics to enhance reporting accuracy and compliance efficiency. Deliver regular updates to executive leadership on federal tax performance, risks, and opportunities. Translate complex tax matters into actionable insights for decision-makers and elevate critical issues as needed. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Basic Qualifications 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD Preferred Qualifications 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience CPA or JD preferred; deep expertise in federal tax law and regulatory frameworks. Proven track record of strategic leadership and cross-functional influence. Strong analytical and communication skills, with the ability to simplify complexity and drive alignment. Demonstrated success in leading high-performing teams and fostering inclusive, results-driven cultures. Experience with tax technology and data analytics is highly desirable. Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 210,900.00 to 329,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. #J-18808-Ljbffr
    $157k-219k yearly est. 5d ago
  • Sr. Director, RaIS Strategy and Business Operations

    Visa Inc. 4.5company rating

    Operations director job at Visa

    The Strategy & Business Operations team supports the Risk and Identity Solutions (RaIS) team within the Value-Added Services (VAS) division of Visa. VAS and RaIS are recently-formed organizations whose products have historically operated largely independent of each other. As fraud and identity grow more complex and as Visa seeks to increase revenue growth in these areas via RaIS products, there is a need for a forward-looking coordinated view of how Visa approaches the risk and identity markets (e.g., customer needs, growth areas, buying behavior) as well as coordination of commercial activities (e.g., GTM, commercialization, pricing, revenue planning). This role will play a key role in setting and maintaining the strategy for the RaIS business, with a particular focus on commercial levers and striving for a One Visa approach. The team partners with the RaIS leadership team to drive the overall business strategy for RaIS with a focus on revenue growth levers and commercial execution. This role reports to the VP, Global Head of RaIS Strategy and Business Optimization, who reports to the SVP Global Head of RaIS, with a dotted reporting line to the Chief Operating Officer and Head of Strategy for Value-Added Services. Essential Functions Construct and maintain a coherent view of market opportunity by customer segment and region, incorporating market/competitive intelligence, and customer insights/VOC, and potential threats. Create an overall forward-looking RaIS strategy and narrative based themes, trends, and emerging customer needs developed via close collaboration with RaIS leadership, the RaIS Product Strategy Lead, global and regional product, marketing and sales/relationship teams, and Risk. Lead projects or major workstreams related to long-range strategy development and assessment of significant organic and inorganic opportunities to evaluate and identify growth levers in collaboration with RaIS Leadership, RaIS Business Strategy Lead, global and regional Partnerships, Corporate Development, and Strategy teams. Structure and solve a wide array of business problems by collaborating with a range of internal stakeholders. Organize and prioritize critical information, issues, and data to facilitate efficient decision making. Build out unique, creative, and impactful recommendations. Coordinate and align business strategy with other VAS businesses including Acceptance, Issuing, Open Banking, and VCA Ensure RaIS follows best practices in GTM, commercialization, pricing, and marketing leveraging and coordinating with broader Visa and VAS capabilities and teams. Oversee and maintain competitive intelligence work. Support integration of acquisitions/partnerships as needed. Perform ad-hoc analysis as needed by RaIS leadership. Partner with Portfolio Management & Operations team to create business case and investment frameworks to improve internal decision making and prioritization processes. Oversee strategy analysts supporting the above responsibilities, including managing priorities, performance management, career path development, and ongoing coaching/mentoring as needed. Provide continuous coaching and training to teammates. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD Preferred Qualifications 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience Business Acumen Strong command of financial, market and consumer data and frameworks with the ability to grasp and distill complex issues. Experience working in a fast-paced and evolving global matrix organization. Problem Solving Structured thinker with robust decision-making and deep analytical skills. Keen eye for detail with the ability to support recommendations grounded on data and facts. Relationship Building Ability to engage, influence, and inspire teammates. Ability to build relationships at senior levels and navigate complex structures. Communications Strong oral and written communication skills. Ability to craft compelling communications in short time frames with editorial prowess. Advanced visual design skills that enable simple, elegant storytelling to internal and external audiences. Execution Excellent project management and program management skills and experience in leading cross-functional projects. Able to adjust to multiple tasks / demands and shifting priorities under time constraints. A hands-on approach to all activities with an unwavering passion for excellence that is contagious. Product Development Business understanding of product lifecycle approaches, modern data science approaches, and approaches to manage a product portfolio strategy. Domain Knowledge Deep understanding of current fraud and identity risks and industry pain points for our customers. Understanding of fraud and identity solutions in market and market dynamics. Work Hours Vary upon the needs of the department. Travel Requirements This position requires travel5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 217,600 to 315,650 USD per year. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. #J-18808-Ljbffr
    $125k-165k yearly est. 5d ago
  • Data Science Director

    Mastercard 4.7company rating

    San Carlos, CA jobs

    **Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** Data Science Director About Mastercard Mastercard is a global technology company in the payments industry, connecting billions of consumers, financial institutions, merchants, governments, and businesses worldwide. We are driving the future of commerce by enabling secure, simple, and smart transactions. Artificial Intelligence is at the core of our strategy to make Mastercard stronger and commerce safer, smarter and more personal. Overview At Mastercard, we're building an Agentic AI platform to transform how our products and services deliver intelligent, personalized experiences. We are looking for a Data Science Director to lead the development and deployment of our Graph database and Reinforcement Learning capabilities in a multi-agent simulation platform. Responsibilities: Leadership & Strategy - Define and execute the data science vision and roadmap for Graph database and Reinforcement Learning capabilities, aligning initiatives with business priorities and product strategy. - Recruit, lead, and mentor a high-performing data science team, fostering a culture of technical excellence, innovation, and collaboration. - Partner with product, engineering, and business leaders to shape requirements and deliver data-driven capabilities that improve customer experience and reduce disputes. Product Impact - Build and scale Graph database and Reinforcement Learning capabilities that enrich merchant and transaction data. - Guide the design and implementation of Graph database and Reinforcement Learning capabilities that leverage generative AI, multi-agent systems, NLP, and computer vision to enhance platform experiences. - Monitor and continuously improve deployed models to ensure accuracy, reliability, and compliance in a regulated financial environment. Technical & Operational Excellence - Provide hands-on technical leadership in model development, deployment, and governance across cloud environments (Azure, Snowflake, Spark). - Ensure compliance with Mastercard's data governance, security, and privacy requirements. - Review and oversee code, models, and engineering components developed by the team to maintain enterprise-grade standards. Innovation & Thought Leadership - Drive exploration of cutting-edge technologies, including generative AI and agentic frameworks, to strengthen the product offering and Mastercard technical competence. - Represent Mastercard's AI leadership through patents, publications, conference presentations, and academic partnerships. - Incubate prototypes and proofs-of-concept to evaluate new methods before scaling into production. All About You: - Proven experience leading data science teams and delivering enterprise-scale AI/ML solutions. - Deep expertise in supervised, unsupervised, and generative AI methods, with strong understanding of their mathematical foundations. - Hands-on background in building and implementing Graph database and Reinforcement Learning capabilities in real world applications. - Strong track record of translating complex data problems into scalable, measurable business outcomes. - Proficiency in Python, ML frameworks (Scikit-learn, PyTorch, TensorFlow), SQL, Spark, and Azure ML/Snowflake. - Experience working in highly regulated industries, with an emphasis on data governance and compliance. - Skilled at engaging with senior stakeholders, presenting technical results to diverse audiences, and driving alignment across functions. - Master's degree required; PhD preferred. Nice to Have: - Experience in payments, FinTech, or consumer transaction data. - Prior patents or publications in AI/ML. - Demonstrated success applying GenAI or multi-agent systems in production environments. \#AI1 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: + Abide by Mastercard's security policies and practices; + Ensure the confidentiality and integrity of the information being accessed; + Report any suspected information security violation or breach, and + Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. **Pay Ranges** Arlington, Virginia: $179,000 - $305,000 USD Purchase, New York: $179,000 - $305,000 USD San Francisco, California: $187,000 - $318,000 USD
    $187k-318k yearly 52d ago
  • VCA AI Knowledge and Data Operations Sr. Manager

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Sr. Manager, Knowledge Base and Data Operations is responsible for building and maintaining the platform's knowledge base, ensuring seamless data ingestion from internal sources (such as Visa dashboards and enterprise data) and external feeds. This role manages taxonomy, quality control, and retrieval-augmented generation (RAG) pipelines to guarantee agents access accurate, up-to-date information. The Sr. Manager collaborates on data governance and bias mitigation, supporting the integrity and reliability of the platform's data assets. Key Responsibilities: Knowledge Base Management: Build, maintain, and optimize the platform's knowledge base to support AI agent operations. Data Ingestion: Oversee data ingestion processes from internal sources (e.g., Visa dashboards, enterprise data) and external feeds, ensuring completeness and accuracy. Taxonomy & Organization: Develop and manage taxonomy structures to enable efficient data categorization and retrieval. Quality Control: Implement quality control measures to ensure data accuracy, consistency, and reliability. RAG Pipelines: Design and maintain retrieval-augmented generation (RAG) pipelines to provide agents with timely, relevant information. Data Governance: Collaborate with stakeholders on data governance policies, ensuring compliance and best practices. Bias Mitigation: Work to identify and mitigate bias in data sources and agent outputs. Collaboration: Partner with tech, product, and business teams to align data operations with platform goals. Continuous Improvement: Monitor data operations, gather feedback, and drive ongoing enhancements to knowledge base and data processes. Documentation: Maintain clear documentation of data ingestion, taxonomy, quality control, and RAG pipeline processes. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications: 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications: 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Extensive experience in knowledge base management, data operations, and enterprise data environments. Proven ability to design and implement data ingestion pipelines and taxonomy structures. Strong background in quality control, RAG pipelines, and data governance. Demonstrated expertise in bias mitigation and ensuring data integrity. Excellent analytical, problem-solving, and technical skills. Outstanding communication and collaboration abilities. Ability to manage multiple projects concurrently and deliver results in a fast-paced environment. Deep understanding of digital trends, data management technologies, and enterprise platforms. Team player with a collaborative approach and commitment to developing talent. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 153,700.00 to 223,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $119k-153k yearly est. 28d ago
  • Senior Manager - Operational Resilience

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description As a Senior Consultant on Visa's Operational Resilience team, you will be responsible for overseeing the daily operations and upkeep of our Operational Resilience program activities. This includes providing second-line oversight of the program to monitor the efficacy and efficiency of program processes, while also aiding in the fulfillment and adherence to annual program objectives and requirements as needed. Key Responsibilities: Create, maintain, and test business continuity plans (BCP) and business impact analyses (BIA) to ensure the organization is well-prepared. Serve as a subject matter expert on business continuity lifecycle activities. Identify opportunities for improvement based on feedback and collaborate cross-functionally to implement necessary enhancements. Continuously track and manage operational processes to ensure smooth and efficient functioning. Collaborate with regional and global stakeholders to provide oversight of crisis response and recovery operations, ensuring timely and effective event resolution. Perform regular testing and validation of resilience measures to verify their effectiveness and readiness. Organize and conduct regular training and awareness programs for staff to ensure they are informed and prepared regarding resilience practices. Support the development and delivery of a robust testing and exercise program, across regional and global teams, as required. Support vendor assessments to ensure third-party dependencies do not compromise the organization's resilience. Support on-call responsibilities, when required. Support initiatives related to overall program delivery, enhancements, and governance. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications: 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD 8 or more years of work experience with a bachelor's degree or at least 8 years of work experience with an Advanced Degree (e.g., Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD 10 or more years of work experience with a bachelor's degree or 6-8 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 6+ years of work experience with a PhD Advanced working knowledge of office software (Word, Outlook, Excel, PowerPoint, SharePoint, and Project) and/or other report building tools with experience in data analytics and metrics reporting. Highly driven, resourceful, and results oriented individual, allowing for limited oversight, with proven leadership in crisis management, business continuity, vendor resilience, and operational resilience methodology and best practice. Advanced understanding of incident response and recovery processes. Working against solving significantly complex problems. Experience with AI/ML Technology, Data Quality Management (DQM), Everbridge, Fusion, VEOCI, is desired. Knowledge of risk, regulatory, audit, and governance best practices. Proven ability to have led multiple small-medium sized projects effectively in a fast-paced, deadline-driven environment with the potential for people management capability. Ability to manage complex issues with limited direct managerial oversight. A team player with excellent interpersonal skills and ability to mentor junior level employees. Solid analytical, problem-solving, and critical thinking skills. Excellent communication and collaboration skills with an aim to influence the situation to architect successful outcomes. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 134,800.00 to 217,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $119k-153k yearly est. 2d ago
  • VCA AI Knowledge and Data Operations Sr. Manager

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Sr. Manager, Knowledge Base and Data Operations is responsible for building and maintaining the platform's knowledge base, ensuring seamless data ingestion from internal sources (such as Visa dashboards and enterprise data) and external feeds. This role manages taxonomy, quality control, and retrieval-augmented generation (RAG) pipelines to guarantee agents access accurate, up-to-date information. The Sr. Manager collaborates on data governance and bias mitigation, supporting the integrity and reliability of the platform's data assets. Key Responsibilities: Knowledge Base Management: Build, maintain, and optimize the platform's knowledge base to support AI agent operations. Data Ingestion: Oversee data ingestion processes from internal sources (e.g., Visa dashboards, enterprise data) and external feeds, ensuring completeness and accuracy. Taxonomy & Organization: Develop and manage taxonomy structures to enable efficient data categorization and retrieval. Quality Control: Implement quality control measures to ensure data accuracy, consistency, and reliability. RAG Pipelines: Design and maintain retrieval-augmented generation (RAG) pipelines to provide agents with timely, relevant information. Data Governance: Collaborate with stakeholders on data governance policies, ensuring compliance and best practices. Bias Mitigation: Work to identify and mitigate bias in data sources and agent outputs. Collaboration: Partner with tech, product, and business teams to align data operations with platform goals. Continuous Improvement: Monitor data operations, gather feedback, and drive ongoing enhancements to knowledge base and data processes. Documentation: Maintain clear documentation of data ingestion, taxonomy, quality control, and RAG pipeline processes. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications: 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications: 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Extensive experience in knowledge base management, data operations, and enterprise data environments. Proven ability to design and implement data ingestion pipelines and taxonomy structures. Strong background in quality control, RAG pipelines, and data governance. Demonstrated expertise in bias mitigation and ensuring data integrity. Excellent analytical, problem-solving, and technical skills. Outstanding communication and collaboration abilities. Ability to manage multiple projects concurrently and deliver results in a fast-paced environment. Deep understanding of digital trends, data management technologies, and enterprise platforms. Team player with a collaborative approach and commitment to developing talent. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 153,700.00 to 223,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $119k-153k yearly est. 25d ago
  • Senior Manager - Operational Resilience

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description As a Senior Consultant on Visa's Operational Resilience team, you will be responsible for overseeing the daily operations and upkeep of our Operational Resilience program activities. This includes providing second-line oversight of the program to monitor the efficacy and efficiency of program processes, while also aiding in the fulfillment and adherence to annual program objectives and requirements as needed. Key Responsibilities: Create, maintain, and test business continuity plans (BCP) and business impact analyses (BIA) to ensure the organization is well-prepared. Serve as a subject matter expert on business continuity lifecycle activities. Identify opportunities for improvement based on feedback and collaborate cross-functionally to implement necessary enhancements. Continuously track and manage operational processes to ensure smooth and efficient functioning. Collaborate with regional and global stakeholders to provide oversight of crisis response and recovery operations, ensuring timely and effective event resolution. Perform regular testing and validation of resilience measures to verify their effectiveness and readiness. Organize and conduct regular training and awareness programs for staff to ensure they are informed and prepared regarding resilience practices. Support the development and delivery of a robust testing and exercise program, across regional and global teams, as required. Support vendor assessments to ensure third-party dependencies do not compromise the organization's resilience. Support on-call responsibilities, when required. Support initiatives related to overall program delivery, enhancements, and governance. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications: 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD 8 or more years of work experience with a bachelor's degree or at least 8 years of work experience with an Advanced Degree (e.g., Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD 10 or more years of work experience with a bachelor's degree or 6-8 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 6+ years of work experience with a PhD Advanced working knowledge of office software (Word, Outlook, Excel, PowerPoint, SharePoint, and Project) and/or other report building tools with experience in data analytics and metrics reporting. Highly driven, resourceful, and results oriented individual, allowing for limited oversight, with proven leadership in crisis management, business continuity, vendor resilience, and operational resilience methodology and best practice. Advanced understanding of incident response and recovery processes. Working against solving significantly complex problems. Experience with AI/ML Technology, Data Quality Management (DQM), Everbridge, Fusion, VEOCI, is desired. Knowledge of risk, regulatory, audit, and governance best practices. Proven ability to have led multiple small-medium sized projects effectively in a fast-paced, deadline-driven environment with the potential for people management capability. Ability to manage complex issues with limited direct managerial oversight. A team player with excellent interpersonal skills and ability to mentor junior level employees. Solid analytical, problem-solving, and critical thinking skills. Excellent communication and collaboration skills with an aim to influence the situation to architect successful outcomes. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 134,800.00 to 217,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $114k-146k yearly est. 2d ago
  • Sr. Director, RaIS Strategy and Business Operations

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Strategy & Business Operations team supports the Risk and Identity Solutions (RaIS) team within the Value-Added Services (VAS) division of Visa. VAS and RaIS are recently-formed organizations whose products have historically operated largely independent of each other. As fraud and identity grow more complex and as Visa seeks to increase revenue growth in these areas via RaIS products, there is a need for a forward-looking coordinated view of how Visa approaches the risk and identity markets (e.g., customer needs, growth areas, buying behavior) as well as coordination of commercial activities (e.g., GTM, commercialization, pricing, revenue planning). This role will play a key role in setting and maintaining the strategy for the RaIS business, with a particular focus on commercial levers and striving for a One Visa approach. The team partners with the RaIS leadership team to drive the overall business strategy for RaIS with a focus on revenue growth levers and commercial execution. This role reports to the VP, Global Head of RaIS Strategy and Business Optimization, who reports to the SVP Global Head of RaIS, with a dotted reporting line to the Chief Operating Officer and Head of Strategy for Value-Added Services. Essential Functions Construct and maintain a coherent view of market opportunity by customer segment and region, incorporating market/competitive intelligence, and customer insights/VOC, and potential threats. Create an overall forward-looking RaIS strategy and narrative based themes, trends, and emerging customer needs developed via close collaboration with RaIS leadership, the RaIS Product Strategy Lead, global and regional product, marketing and sales/relationship teams, and Risk. Lead projects or major workstreams related to long-range strategy development and assessment of significant organic and inorganic opportunities to evaluate and identify growth levers in collaboration with RaIS Leadership, RaIS Business Strategy Lead, global and regional Partnerships, Corporate Development, and Strategy teams. Structure and solve a wide array of business problems by collaborating with a range of internal stakeholders. Organize and prioritize critical information, issues, and data to facilitate efficient decision making. Build out unique, creative, and impactful recommendations. Coordinate and align business strategy with other VAS businesses including Acceptance, Issuing, Open Banking, and VCA Ensure RaIS follows best practices in GTM, commercialization, pricing, and marketing leveraging and coordinating with broader Visa and VAS capabilities and teams. Oversee and maintain competitive intelligence work. Support integration of acquisitions/partnerships as needed. Perform ad-hoc analysis as needed by RaIS leadership. Partner with Portfolio Management & Operations team to create business case and investment frameworks to improve internal decision making and prioritization processes. Oversee strategy analysts supporting the above responsibilities, including managing priorities, performance management, career path development, and ongoing coaching/mentoring as needed. Provide continuous coaching and training to teammates. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD Preferred Qualifications 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience Business Acumen Strong command of financial, market and consumer data and frameworks with the ability to grasp and distill complex issues. Experience working in a fast-paced and evolving global matrix organization. Problem Solving Structured thinker with robust decision-making and deep analytical skills. Keen eye for detail with the ability to support recommendations grounded on data and facts. Relationship Building Ability to engage, influence, and inspire teammates. Ability to build relationships at senior levels and navigate complex structures. Communications Strong oral and written communication skills. Ability to craft compelling communications in short time frames with editorial prowess. Advanced visual design skills that enable simple, elegant storytelling to internal and external audiences. Execution Excellent project management and program management skills and experience in leading cross-functional projects. Able to adjust to multiple tasks / demands and shifting priorities under time constraints. A hands-on approach to all activities with an unwavering passion for excellence that is contagious. Product Development Business understanding of product lifecycle approaches, modern data science approaches, and approaches to manage a product portfolio strategy. Domain Knowledge Deep understanding of current fraud and identity risks and industry pain points for our customers. Understanding of fraud and identity solutions in market and market dynamics. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $185,000 to $268,350 USD per year. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $185k-268.4k yearly 36d ago
  • Manager, Sales Operations - AI Enablement

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description The Sales Operations team within the Value-Added Services (VAS) business unit is driving innovation by leveraging Generative AI (Gen AI) and advanced tools to optimize operational workflows with a focus on improving sales pipeline accuracy, quote-to-cash efficiency, and opportunity validation. We are seeking a Manager to lead AI Enablement initiatives, integrating AI-driven solutions into Sales Operations processes to deliver greater efficiency, accuracy, and data-driven decision-making. This role is highly collaborative and will serve as a catalyst for transforming how we manage opportunities, validate data, and support sales execution. Key Responsibilities: Gen AI Research & Solution Assessment: Identify, evaluate, and implement Gen AI solutions that streamline Sales Operations processes such as opportunity validation, pricing workflows, and contract governance. Monitor market trends, vendor offerings, and internal pain points to uncover AI-driven optimization opportunities. Conduct analyses (e.g., cost benefit, feasibility, risk) and prepare recommendations for leadership review. Stay ahead of emerging AI trends and proactively recommend enhancements to maintain competitive advantage. Cross-Functional Support: Drive cross-functional initiatives and own roadmap for AI-enabled Sales Ops processes. Enablement & Change Support: Develop training materials, job aids, and quick start guides to support adoption of AI tools and processes. Organize demos, workshops, and feedback sessions to drive engagement and continuous improvement. Governance & Best-Practice Contribution: Contribute to guidelines addressing security, compliance, and ethical use of AI within Sales Operations. Maintain a central repository of standards, templates, and lessons learned for AI-enabled processes. Performance Measurement & Reporting: Define KPIs in partnership with business owners to measure AI impact on operational efficiency. Build dashboards and reports (e.g., Power BI, Tableau) to visualize adoption, performance, and ROI This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications: 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Gen AI solutions, advanced experience required for this role. Preferred Qualifications: 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Bachelor's degree in computer science, Engineering, Data Analytics, Business, or a related field Exposure to Gen AI, machine learning, or advanced analytics tools (e.g., LLMs, prompt engineering, RPA) is preferred. Familiarity with sales technology stack (CRM, CPQ, quoting tools) and ability to integrate AI solutions into these platforms. 3-5 years of experience in product operations, business analysis, portfolio or project management, or a related analytical role. Proficient in data analysis and visualization tools such as Excel, Power BI, Tableau, or similar. Strong problem-solving skills with the ability to break down complex issues into actionable tasks. Excellent written and verbal communication skills, comfortable preparing executive ready materials. Demonstrated ability to work cross functionally and manage multiple priorities in a fast-paced environment. Passion for technology innovation and continuous learning. Ideal Candidate: Strong understanding of Sales Operations processes and pain points. Experience with CRM platforms (e.g., MS Dynamics), CPQ systems, and workflow automation tools is a plus. Proficient with AI/automation tools and data visualization platforms. Ability to translate business needs into technical requirements and actionable solutions. Excellent communication and change management skills. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 116,300 to 187,350 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $114k-142k yearly est. 24d ago
  • Sr. Director, RaIS Strategy and Business Operations

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Strategy & Business Operations team supports the Risk and Identity Solutions (RaIS) team within the Value-Added Services (VAS) division of Visa. VAS and RaIS are recently-formed organizations whose products have historically operated largely independent of each other. As fraud and identity grow more complex and as Visa seeks to increase revenue growth in these areas via RaIS products, there is a need for a forward-looking coordinated view of how Visa approaches the risk and identity markets (e.g., customer needs, growth areas, buying behavior) as well as coordination of commercial activities (e.g., GTM, commercialization, pricing, revenue planning). This role will play a key role in setting and maintaining the strategy for the RaIS business, with a particular focus on commercial levers and striving for a One Visa approach. The team partners with the RaIS leadership team to drive the overall business strategy for RaIS with a focus on revenue growth levers and commercial execution. This role reports to the VP, Global Head of RaIS Strategy and Business Optimization, who reports to the SVP Global Head of RaIS, with a dotted reporting line to the Chief Operating Officer and Head of Strategy for Value-Added Services. Essential Functions Construct and maintain a coherent view of market opportunity by customer segment and region, incorporating market/competitive intelligence, and customer insights/VOC, and potential threats. Create an overall forward-looking RaIS strategy and narrative based themes, trends, and emerging customer needs developed via close collaboration with RaIS leadership, the RaIS Product Strategy Lead, global and regional product, marketing and sales/relationship teams, and Risk. Lead projects or major workstreams related to long-range strategy development and assessment of significant organic and inorganic opportunities to evaluate and identify growth levers in collaboration with RaIS Leadership, RaIS Business Strategy Lead, global and regional Partnerships, Corporate Development, and Strategy teams. Structure and solve a wide array of business problems by collaborating with a range of internal stakeholders. Organize and prioritize critical information, issues, and data to facilitate efficient decision making. Build out unique, creative, and impactful recommendations. Coordinate and align business strategy with other VAS businesses including Acceptance, Issuing, Open Banking, and VCA Ensure RaIS follows best practices in GTM, commercialization, pricing, and marketing leveraging and coordinating with broader Visa and VAS capabilities and teams. Oversee and maintain competitive intelligence work. Support integration of acquisitions/partnerships as needed. Perform ad-hoc analysis as needed by RaIS leadership. Partner with Portfolio Management & Operations team to create business case and investment frameworks to improve internal decision making and prioritization processes. Oversee strategy analysts supporting the above responsibilities, including managing priorities, performance management, career path development, and ongoing coaching/mentoring as needed. Provide continuous coaching and training to teammates. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD Preferred Qualifications 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience Business Acumen Strong command of financial, market and consumer data and frameworks with the ability to grasp and distill complex issues. Experience working in a fast-paced and evolving global matrix organization. Problem Solving Structured thinker with robust decision-making and deep analytical skills. Keen eye for detail with the ability to support recommendations grounded on data and facts. Relationship Building Ability to engage, influence, and inspire teammates. Ability to build relationships at senior levels and navigate complex structures. Communications Strong oral and written communication skills. Ability to craft compelling communications in short time frames with editorial prowess. Advanced visual design skills that enable simple, elegant storytelling to internal and external audiences. Execution Excellent project management and program management skills and experience in leading cross-functional projects. Able to adjust to multiple tasks / demands and shifting priorities under time constraints. A hands-on approach to all activities with an unwavering passion for excellence that is contagious. Product Development Business understanding of product lifecycle approaches, modern data science approaches, and approaches to manage a product portfolio strategy. Domain Knowledge Deep understanding of current fraud and identity risks and industry pain points for our customers. Understanding of fraud and identity solutions in market and market dynamics. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 217,600 to 315,650 USD per year. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $125k-165k yearly est. 6d ago
  • Sr. Director, RaIS Strategy and Business Operations

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Strategy & Business Operations team supports the Risk and Identity Solutions (RaIS) team within the Value-Added Services (VAS) division of Visa. VAS and RaIS are recently-formed organizations whose products have historically operated largely independent of each other. As fraud and identity grow more complex and as Visa seeks to increase revenue growth in these areas via RaIS products, there is a need for a forward-looking coordinated view of how Visa approaches the risk and identity markets (e.g., customer needs, growth areas, buying behavior) as well as coordination of commercial activities (e.g., GTM, commercialization, pricing, revenue planning). This role will play a key role in setting and maintaining the strategy for the RaIS business, with a particular focus on commercial levers and striving for a One Visa approach. The team partners with the RaIS leadership team to drive the overall business strategy for RaIS with a focus on revenue growth levers and commercial execution. This role reports to the VP, Global Head of RaIS Strategy and Business Optimization, who reports to the SVP Global Head of RaIS, with a dotted reporting line to the Chief Operating Officer and Head of Strategy for Value-Added Services. Essential Functions Construct and maintain a coherent view of market opportunity by customer segment and region, incorporating market/competitive intelligence, and customer insights/VOC, and potential threats. Create an overall forward-looking RaIS strategy and narrative based themes, trends, and emerging customer needs developed via close collaboration with RaIS leadership, the RaIS Product Strategy Lead, global and regional product, marketing and sales/relationship teams, and Risk. Lead projects or major workstreams related to long-range strategy development and assessment of significant organic and inorganic opportunities to evaluate and identify growth levers in collaboration with RaIS Leadership, RaIS Business Strategy Lead, global and regional Partnerships, Corporate Development, and Strategy teams. Structure and solve a wide array of business problems by collaborating with a range of internal stakeholders. Organize and prioritize critical information, issues, and data to facilitate efficient decision making. Build out unique, creative, and impactful recommendations. Coordinate and align business strategy with other VAS businesses including Acceptance, Issuing, Open Banking, and VCA Ensure RaIS follows best practices in GTM, commercialization, pricing, and marketing leveraging and coordinating with broader Visa and VAS capabilities and teams. Oversee and maintain competitive intelligence work. Support integration of acquisitions/partnerships as needed. Perform ad-hoc analysis as needed by RaIS leadership. Partner with Portfolio Management & Operations team to create business case and investment frameworks to improve internal decision making and prioritization processes. Oversee strategy analysts supporting the above responsibilities, including managing priorities, performance management, career path development, and ongoing coaching/mentoring as needed. Provide continuous coaching and training to teammates. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD Preferred Qualifications 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience Business Acumen Strong command of financial, market and consumer data and frameworks with the ability to grasp and distill complex issues. Experience working in a fast-paced and evolving global matrix organization. Problem Solving Structured thinker with robust decision-making and deep analytical skills. Keen eye for detail with the ability to support recommendations grounded on data and facts. Relationship Building Ability to engage, influence, and inspire teammates. Ability to build relationships at senior levels and navigate complex structures. Communications Strong oral and written communication skills. Ability to craft compelling communications in short time frames with editorial prowess. Advanced visual design skills that enable simple, elegant storytelling to internal and external audiences. Execution Excellent project management and program management skills and experience in leading cross-functional projects. Able to adjust to multiple tasks / demands and shifting priorities under time constraints. A hands-on approach to all activities with an unwavering passion for excellence that is contagious. Product Development Business understanding of product lifecycle approaches, modern data science approaches, and approaches to manage a product portfolio strategy. Domain Knowledge Deep understanding of current fraud and identity risks and industry pain points for our customers. Understanding of fraud and identity solutions in market and market dynamics. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 217,600 to 315,650 USD per year. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $125k-165k yearly est. 34d ago
  • Director, Business Operations

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa's network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, the VCA team solves the most strategic problems for our clients. The Strategy and Operations (S&O) team supports the North America VCA team through setting standards, developing foundational processes, and driving operational performance for the consulting organization. The Director, Business Operations, will focus on our North America Visa Consulting & Analytics (VCA) operations and program management with emphasis in strategic and operational projects that have large impact across the North America team. The Director, Business Operations will directly report to the Sr. Director, Strategy and Operations of North America, VCA. Overview Responsibilities of this role include: Lead a team of professionals that support vendor management, operations, and revenue management Producing NA VCA performance reporting, including leading business review discussions with senior leadership Develop and execute operational strategies that support company goals and objectives Partner with senior leadership to align business operations with long-term strategic vision Support tracking and reporting processes to ensure Visa fulfills our client commitments Collaborate closely with partners on deliverables and enablement functions on working to resolve financial and reporting discrepancies Develop a broad and deep understanding of Value-in-Kind, and Visa's business and products, and the greater payments landscape within VCA Provide regular reporting and analysis updates for senior level consumption within Visa Inc. Coordinate operational process improvement efforts and ad hoc projects as needed Support the development of management changes, communications, training, and other program resources Support analytics for North America Value-in-Kind planning of Annual Budget, Multi-Year Plan, and senior leadership business reviews Share best practices and provide regional input into activities and initiatives with the Global team Understand how our internal systems, platforms and tools are being uses to be able to assess and provide feedback, and maintain up to date documentation Support VCA in onboarding new employees to internal platforms and ensure understanding of end-to-end processes Supporting broader S&O team with ad hoc strategic projects that impact the VCA organization The ideal candidate will be an analytical, self-motivated, highly collaborative team player who is flexible and proactive at identifying and resolving issues. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD A great team member who adds energy, ideas and fun to our team and corporate culture Experienced leader who can lean in to their team's responsibilities and brings a positive atmosphere across a hybrid organization Strong analytical skills, with demonstrated intellectual and analytical rigor and attention to detail Creative thinker with a results orientation who approaches any challenge with thoughtfulness, drive, and appropriate urgency Strong communication skills and ability to influence stakeholders and drive towards desired outcomes Aptitude to grasp new and complex concepts quickly Effective written and verbal communication skills (highly proficient with PowerPoint, Word, Excel, and Outlook) Ability to navigate through ambiguity and pivot quickly when priorities change Works well with people of varying backgrounds, levels-of-expertise, personalities, etc., and builds partnerships Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 192,300.00 to 278,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $125k-165k yearly est. 9d ago
  • Director, Business Operations

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa's network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, the VCA team solves the most strategic problems for our clients. The Strategy and Operations (S&O) team supports the North America VCA team through setting standards, developing foundational processes, and driving operational performance for the consulting organization. The Director, Business Operations, will focus on our North America Visa Consulting & Analytics (VCA) operations and program management with emphasis in strategic and operational projects that have large impact across the North America team. The Director, Business Operations will directly report to the Sr. Director, Strategy and Operations of North America, VCA. Overview Responsibilities of this role include: Lead a team of professionals that support vendor management, operations, and revenue management Producing NA VCA performance reporting, including leading business review discussions with senior leadership Develop and execute operational strategies that support company goals and objectives Partner with senior leadership to align business operations with long-term strategic vision Support tracking and reporting processes to ensure Visa fulfills our client commitments Collaborate closely with partners on deliverables and enablement functions on working to resolve financial and reporting discrepancies Develop a broad and deep understanding of Value-in-Kind, and Visa's business and products, and the greater payments landscape within VCA Provide regular reporting and analysis updates for senior level consumption within Visa Inc. Coordinate operational process improvement efforts and ad hoc projects as needed Support the development of management changes, communications, training, and other program resources Support analytics for North America Value-in-Kind planning of Annual Budget, Multi-Year Plan, and senior leadership business reviews Share best practices and provide regional input into activities and initiatives with the Global team Understand how our internal systems, platforms and tools are being uses to be able to assess and provide feedback, and maintain up to date documentation Support VCA in onboarding new employees to internal platforms and ensure understanding of end-to-end processes Supporting broader S&O team with ad hoc strategic projects that impact the VCA organization The ideal candidate will be an analytical, self-motivated, highly collaborative team player who is flexible and proactive at identifying and resolving issues. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD A great team member who adds energy, ideas and fun to our team and corporate culture Experienced leader who can lean in to their team's responsibilities and brings a positive atmosphere across a hybrid organization Strong analytical skills, with demonstrated intellectual and analytical rigor and attention to detail Creative thinker with a results orientation who approaches any challenge with thoughtfulness, drive, and appropriate urgency Strong communication skills and ability to influence stakeholders and drive towards desired outcomes Aptitude to grasp new and complex concepts quickly Effective written and verbal communication skills (highly proficient with PowerPoint, Word, Excel, and Outlook) Ability to navigate through ambiguity and pivot quickly when priorities change Works well with people of varying backgrounds, levels-of-expertise, personalities, etc., and builds partnerships Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 192,300.00 to 278,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $125k-165k yearly est. 11d ago
  • Sr. Director, RaIS Strategy and Business Operations

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Strategy & Business Operations team supports the Risk and Identity Solutions (RaIS) team within the Value-Added Services (VAS) division of Visa. VAS and RaIS are recently-formed organizations whose products have historically operated largely independent of each other. As fraud and identity grow more complex and as Visa seeks to increase revenue growth in these areas via RaIS products, there is a need for a forward-looking coordinated view of how Visa approaches the risk and identity markets (e.g., customer needs, growth areas, buying behavior) as well as coordination of commercial activities (e.g., GTM, commercialization, pricing, revenue planning). This role will play a key role in setting and maintaining the strategy for the RaIS business, with a particular focus on commercial levers and striving for a One Visa approach. The team partners with the RaIS leadership team to drive the overall business strategy for RaIS with a focus on revenue growth levers and commercial execution. This role reports to the VP, Global Head of RaIS Strategy and Business Optimization, who reports to the SVP Global Head of RaIS, with a dotted reporting line to the Chief Operating Officer and Head of Strategy for Value-Added Services. Essential Functions * Construct and maintain a coherent view of market opportunity by customer segment and region, incorporating market/competitive intelligence, and customer insights/VOC, and potential threats. * Create an overall forward-looking RaIS strategy and narrative based themes, trends, and emerging customer needs developed via close collaboration with RaIS leadership, the RaIS Product Strategy Lead, global and regional product, marketing and sales/relationship teams, and Risk. * Lead projects or major workstreams related to long-range strategy development and assessment of significant organic and inorganic opportunities to evaluate and identify growth levers in collaboration with RaIS Leadership, RaIS Business Strategy Lead, global and regional Partnerships, Corporate Development, and Strategy teams. * Structure and solve a wide array of business problems by collaborating with a range of internal stakeholders. Organize and prioritize critical information, issues, and data to facilitate efficient decision making. Build out unique, creative, and impactful recommendations. * Coordinate and align business strategy with other VAS businesses including Acceptance, Issuing, Open Banking, and VCA * Ensure RaIS follows best practices in GTM, commercialization, pricing, and marketing leveraging and coordinating with broader Visa and VAS capabilities and teams. * Oversee and maintain competitive intelligence work. * Support integration of acquisitions/partnerships as needed. * Perform ad-hoc analysis as needed by RaIS leadership. * Partner with Portfolio Management & Operations team to create business case and investment frameworks to improve internal decision making and prioritization processes. * Oversee strategy analysts supporting the above responsibilities, including managing priorities, performance management, career path development, and ongoing coaching/mentoring as needed. * Provide continuous coaching and training to teammates. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications * 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD Preferred Qualifications * 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience Business Acumen * Strong command of financial, market and consumer data and frameworks with the ability to grasp and distill complex issues. * Experience working in a fast-paced and evolving global matrix organization. * Problem Solving * Structured thinker with robust decision-making and deep analytical skills. * Keen eye for detail with the ability to support recommendations grounded on data and facts. Relationship Building * Ability to engage, influence, and inspire teammates. * Ability to build relationships at senior levels and navigate complex structures. Communications * Strong oral and written communication skills. * Ability to craft compelling communications in short time frames with editorial prowess. * Advanced visual design skills that enable simple, elegant storytelling to internal and external audiences. Execution * Excellent project management and program management skills and experience in leading cross-functional projects. * Able to adjust to multiple tasks / demands and shifting priorities under time constraints. * A hands-on approach to all activities with an unwavering passion for excellence that is contagious. Product Development * Business understanding of product lifecycle approaches, modern data science approaches, and approaches to manage a product portfolio strategy. Domain Knowledge * Deep understanding of current fraud and identity risks and industry pain points for our customers. * Understanding of fraud and identity solutions in market and market dynamics. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 217,600 to 315,650 USD per year. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $124k-164k yearly est. 36d ago
  • Senior Director

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The VisaNet Market Enablement leader will work across regional product and technology teams to prioritize and deliver domestic processing capabilities. As a key member of the broader processing team, this role will contribute market insights to inform strategy and execution. Specific Responsibilities: Define the strategy, prioritize work, and shape the project portfolio to deliver on strategic objectives Manage and guide a diverse team that is driving the implementation of regional and global platform customization needs Assess specific country requirements to determine best approach for domestic processing to comply with regulatory requirements while also optimizing the long term approach for the ecosystem, client and Visa. Consult with the broader Product organization to identify platform enhancements and system impacts required to achieve desired outcomes Drive strategy and execution of processing performance programs that define payment & processing use cases, ensuring client compliance and positive outcomes across key verticals for sellers, consumers and clients (MIT, MRA, EDQP, PIF) Lead product managers designing platform or product customizations required for country implementations, ranging from messaging customizations to processing localization Deliver the enhancements to clearing, settlement, and treasury functionality to support domestic processing needs Partner with VisaNet and Open VisaNet teams to ensure alignment and delivery of a cohesive implementation roadmap Represent Visa in discussions with regulators, government officials, and industry forums, advocating for Visa's strategic priorities and influencing policy Ensure compliance with Visa policies, procedures, as well as relevant domestic and international regulations Working with regional product teams to deliver the roadmap on time and ensure markets and clients are ready for release Collaborate with internal and external stakeholders to ensure seamless workflow and maintain quality standards. This is a hybrid position based out of our Foster City office. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Qualifications Basic Qualifications: 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD Preferred Qualifications: 15 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD, PhD) or expanding leadership roles with experience in product and solution management Visa or payments industry product experience. Leader who can innovate future processing platform capabilities. Strong payments technical acumen, including payments messaging interfaces, processing (authorization/clearing/settlement) methodologies and protocols Experience in multiple countries / geographies Visa or payments industry product experience. Leader who can innovate future processing platform capabilities. Strong payments technical acumen, including payments messaging interfaces, processing (authorization/clearing/settlement) methodologies and protocols Experience in multiple countries / geographies Strategy and communication: Decisive leader with strong executive presence, capable of making bold, difficult decisions that deliver positive outcomes for clients Strategic and analytic skills, with the capability to clearly communicate a vision to clients, executives, and their team. Ability to explain complex business and technical concepts in simple, intuitive language to influence and drive progress. Excel in communications both written and verbal, strong communicator and ability to clearly articulate complex technical concepts in a simplified way. Business acumen and commercial sense Customer-centric mindset: Customer-centric mindset and understands different clients' role in the payment ecosystem and actively engages in client feedback to bring latest ideas to product leaders and the platform roadmap. Invests time in understanding clients' technical and operational environment to improve ease of adoption and use. Teamwork: Dedicated team player, self-motivated with the ability to inspire and influence others across Visa. Foster a positive work environment that encourages teamwork and mutual respect. Ability to build off others' ideas, give credit to others but take responsibility when things go poorly. Share work product to help others succeed. Interested in seeking new perspectives and feedback, taking an inclusive approach, and engaging diverse points of view. Ability to inspire and influence others without direct management responsibility. Model positive problem solving. Ability to operate effectively across a matrixed organization (functions & geographies) to drive positive outcomes. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 217,600 to 315,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $157k-219k yearly est. 38d ago
  • Senior Director, Federal Tax

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Visa is seeking a strategic and experienced Senior Director of Federal Tax to lead the U.S. federal tax function reporting to the Vice President of North America Tax Operations. This executive role is responsible for advancing Visa's financial strategy through optimized tax planning, compliance excellence, and risk mitigation. The Senior Director will provide strategic direction, ensure regulatory compliance, and drive initiatives that enhance shareholder value. The role requires collaboration across the enterprise, influencing cross-functional stakeholders, and delivering results in a dynamic global environment. Key Responsibilities: Architect and execute federal tax strategies aligned with Visa's long-term business objectives and sustainable ETR optimization. Monitor and interpret evolving federal tax legislation, providing proactive guidance to executive leadership. Oversee the preparation, review, and timely filing of all U.S. federal tax returns and disclosures. Ensure full compliance with IRS regulations and maintain a robust control environment for audit readiness. Support federal tax audit strategy, manage IRS examinations, and defend tax positions. Provide executive-level transparency into tax risks, exposures, and resolution strategies. Partner with Provision, Transfer Pricing, M&A, Planning and U.S. International Tax teams for aligned strategies and efficient compliance. Drive operational excellence by streamlining workflows and enhancing cross-functional coordination. Collaborate with Finance, Legal, Government Relations, and other stakeholders to integrate federal tax strategy into broader corporate initiatives. Advise senior executives on federal tax implications of strategic decisions, transactions, and policy developments. Lead and inspire a high-performing federal tax team, setting clear goals and fostering a culture of accountability, inclusion, and continuous improvement. Champion the adoption of tax technology and data analytics to enhance reporting accuracy and compliance efficiency. Deliver regular updates to executive leadership on federal tax performance, risks, and opportunities. Translate complex tax matters into actionable insights for decision-makers and escalate critical issues as needed. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD Preferred Qualifications 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience CPA or JD preferred; deep expertise in federal tax law and regulatory frameworks. Proven track record of strategic leadership and cross-functional influence. Strong analytical and communication skills, with the ability to simplify complexity and drive alignment. Demonstrated success in leading high-performing teams and fostering inclusive, results-driven cultures. Experience with tax technology and data analytics is highly desirable. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 210,900.00 to 329,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $157k-219k yearly est. 14d ago
  • Sr Director, Global Sanctions Compliance

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description We are seeking a seasoned compliance professional to manage Visa's economic sanctions, trade embargo, and export control compliance program. This position will report to the Global BSA/AML and Sanctions Officer and will support the Ethics and Compliance Department and also work closely with business partners and other internal stakeholders. The Sr. Director, Global Sanctions Compliance will oversee, execute, and manage the sanctions and export control compliance program across Visa. This leader will be responsible for managing a team of compliance professionals to assess sanctions compliance risk and design and implement appropriate controls to mitigate that risk. The candidate will manage the sanctions compliance team and will partner with key stakeholders including colleagues in Legal, Government Engagement, Risk Visa account executives to provide guidance to the business on both day-to-day operations as well as new business initiatives. This leader will act with urgency when conditions warrant and exercise outstanding judgement in order to take swift, decisive action when situations warrant. Responsibilities: As the sanctions and export control subject matter expert, you will thoroughly understand the applicable global laws and regulations and their impact to Visa's business. You may be called on to meet with regulators, OFAC staff and other officials regarding OFAC and other sanctions regulatory matters. You will develop, enhance, and implement the sanctions program and its associated procedures to ensure compliance with applicable laws and regulations. You will regularly conduct sanctions training for relevant personnel and you will oversee sanctions screening processes, including providing expertise for remediating any sanctions issues or risks that arise. In partnership with Visa's technology teams, you will design and execute screening tools / applications, including logic, thresholds, and application and will test and modify them as appropriate. Additionally, you will: Identify sanctions and export control issues, escalate and remediate appropriately Manage client responses and other communications involving sanctions compliance Conduct sanctions compliance risk assessments and recommend changes to the sanctions and export control program policies and procedures, as needed Train and mentor analysts responsible for daily screening, monitoring and investigation Facilitate internal audit requests and ensure satisfactory resolution of any audit findings and recommendations Manage and lead a team of compliance professionals and contractors supporting sanctions compliance program Coordinate sanctions processes with AML team to ensure efficiencies and effectiveness for both programs Partner with legal colleagues to respond to subpoenas and other regulatory requests related to sanctions Apply for and manage OFAC and BIS licenses. Prepare and file all necessary regulatory reports including OFAC blocked property reports, in consultation with Visa legal advisors as needed Develop metrics and reports for executive leadership This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD Preferred Qualifications: 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience 12+ years of sanctions compliance experience, preferably with a financial institution, payments company, or other financial services company Minimum 8 years of work experience in a global sanctions and export control compliance role with increasing levels of responsibility and deep experience in sanctions matters. Minimum 6 years of demonstrated global sanctions compliance leadership and team management experience Deep experience designing and implementing sanctions compliance programs and procedures Experience with and knowledge of screening technology and systems with a preference for experience with Detica aka Norkom, ACI Worldwide, RDC, Actimize Experience managing system configurations and performance output of screening technologies. Ability to work independently without significant oversight or direction Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 170,000 to 275,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $157k-219k yearly est. 17d ago
  • Sr. Director, Compensation

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Act as a key strategic consultant with Technology leaders for driving and refining compensation strategy Participate in the development and drive the execution of compensation processes and initiatives such as annual review, incentive and equity plans, competitive and ad hoc analyses, projects and reporting for assigned client groups. Lead annual review cycle for Technology through consultation and collaboration with senior leaders to ensure a well-defined and efficient process. Leads market and data analytics to drive decision making including benchmarking, job profile review etc. Consult on compensation issues such as job evaluation, FLSA exemption reviews, compensation analyses, total compensation review and related issues. Leads and develops quantitative models to assess competitive practice and the organization's competitive position for specific programs. Build and maintain strong relationships with client group People Business Partners and Leaders to ensure effective communication of compensation strategies. Analyze competitive salary information to determine company's competitive position. Formulate recommendations regarding annual updates to the company salary structure. Partner with others on Compensation and People teams to support workload and execution, sharing/transfer of knowledge, increase understanding of international issues and all aspects and considerations around compensation programs and practices. Provide and deliver compensation training and education materials to people team and people managers. Develop training activities and material. Qualifications Basic Qualifications: 10 years of work experience with a bachelor's degree or at least 8 years of work experience with an Advanced Degree (e.g., Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications: Bachelors Degree or equivalent experience required. Typically requires a minimum of 10+ years progressively responsible business/HR experience, with majority in compensation roles. Strong teamwork skills required to work in a fast-moving matrix environment. Excellent written and verbal communication skills, including interpersonal and presentation skills Ability to present information in a concise and meaningful manner to managers and senior leaders Demonstrated teamwork and relationship-building skills, and ability to lead by influence and example. Strong analytical skills and the ability to develop quantitative models (e.g. business case and complex forecasting). Exceptional accuracy and attention to detail Excellent project management skills with ability to drive consensus in cross regional and cross functional teams Ability to exercise good judgment and handle confidential information. Strong knowledge of MS Office (Word, Excel and PowerPoint).Knowledge of Workday and compensation management tools (i.e. CompAnalyst) desirable. Ability to work in a fast paced and changing environment. Experience working in a global environment on compensation and related issues strongly preferred. Knowledge of equity plans and international compensation issues preferred. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 207,600.00 to 301,150.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $157k-219k yearly est. 2d ago
  • Senior Director

    Visa 4.5company rating

    Operations director job at Visa

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The VisaNet Market Enablement leader will work across regional product and technology teams to prioritize and deliver domestic processing capabilities. As a key member of the broader processing team, this role will contribute market insights to inform strategy and execution. Specific Responsibilities: * Define the strategy, prioritize work, and shape the project portfolio to deliver on strategic objectives * Manage and guide a diverse team that is driving the implementation of regional and global platform customization needs * Assess specific country requirements to determine best approach for domestic processing to comply with regulatory requirements while also optimizing the long term approach for the ecosystem, client and Visa. * Consult with the broader Product organization to identify platform enhancements and system impacts required to achieve desired outcomes * Drive strategy and execution of processing performance programs that define payment & processing use cases, ensuring client compliance and positive outcomes across key verticals for sellers, consumers and clients (MIT, MRA, EDQP, PIF) * Lead product managers designing platform or product customizations required for country implementations, ranging from messaging customizations to processing localization * Deliver the enhancements to clearing, settlement, and treasury functionality to support domestic processing needs * Partner with VisaNet and Open VisaNet teams to ensure alignment and delivery of a cohesive implementation roadmap * Represent Visa in discussions with regulators, government officials, and industry forums, advocating for Visa's strategic priorities and influencing policy * Ensure compliance with Visa policies, procedures, as well as relevant domestic and international regulations * Working with regional product teams to deliver the roadmap on time and ensure markets and clients are ready for release * Collaborate with internal and external stakeholders to ensure seamless workflow and maintain quality standards. This is a hybrid position based out of our Foster City office. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Qualifications Basic Qualifications: * 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD Preferred Qualifications: * 15 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD, PhD) or expanding leadership roles with experience in product and solution management * Visa or payments industry product experience. Leader who can innovate future processing platform capabilities. * Strong payments technical acumen, including payments messaging interfaces, processing (authorization/clearing/settlement) methodologies and protocols * Experience in multiple countries / geographies * Visa or payments industry product experience. Leader who can innovate future processing platform capabilities. * Strong payments technical acumen, including payments messaging interfaces, processing (authorization/clearing/settlement) methodologies and protocols * Experience in multiple countries / geographies Strategy and communication: * Decisive leader with strong executive presence, capable of making bold, difficult decisions that deliver positive outcomes for clients * Strategic and analytic skills, with the capability to clearly communicate a vision to clients, executives, and their team. * Ability to explain complex business and technical concepts in simple, intuitive language to influence and drive progress. * Excel in communications both written and verbal, strong communicator and ability to clearly articulate complex technical concepts in a simplified way. * Business acumen and commercial sense Customer-centric mindset: * Customer-centric mindset and understands different clients' role in the payment ecosystem and actively engages in client feedback to bring latest ideas to product leaders and the platform roadmap. * Invests time in understanding clients' technical and operational environment to improve ease of adoption and use. Teamwork: * Dedicated team player, self-motivated with the ability to inspire and influence others across Visa. * Foster a positive work environment that encourages teamwork and mutual respect. * Ability to build off others' ideas, give credit to others but take responsibility when things go poorly. Share work product to help others succeed. * Interested in seeking new perspectives and feedback, taking an inclusive approach, and engaging diverse points of view. * Ability to inspire and influence others without direct management responsibility. Model positive problem solving. * Ability to operate effectively across a matrixed organization (functions & geographies) to drive positive outcomes. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 217,600 to 315,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    $156k-218k yearly est. 40d ago

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