Visitor services associate job description

+ Department: Open Space Programming

+ School Area: Executive Vice President

+ Employment Type: Full-Time

+ Employment Category: Non-Exempt

+ Visa Sponsorship Available: No

+ Schedule:

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Information on MIT's COVID-19 vaccination requirement can be found at the bottom of this posting.

VISITOR SERVICES ASSOCIATE-EVENTS, Open Space Programming, to serve as a front-line MIT representative--in collaboration with MIT Admissions colleagues--at the new MIT Welcome Center in Kendall Square. Will provide event support for multiple programs and projects; help prepare for open space programming and rental events, including assisting with promoting events/programs on social media and the department's website; set up, staff, and break down a wide range of outdoor and indoor events; complete paperwork necessary to enable the success of the department; work with the team on the planning and logistics for upcoming events and coordinate event support services (e.g., catering, A/V, custodial help, etc.); occasionally staff the welcome desk and help visitors and local community members navigate campus and find a range of basic information about MIT; develop and maintain working knowledge of MIT's campus and destinations, open space programs, self-guided/structured campus tours, and general information about the Kendall Square/Cambridge/Boston area; and handle other duties and special projects as assigned.

Job Requirements

REQUIRED: high school diploma or its equivalent; at least three years' related event experience; excellent organizational, customer service, and communication skills; good judgment and tact; attention to detail and accuracy; comfort working on multiple tasks simultaneously with minimal supervision; willingness to learn MIT processes and systems; flexibility; and ability to lift weights of up to 25 lbs. Seek someone who is interested in public programs and community engagement and enjoys interacting with a wide variety of people, including tourists, prospective students and their families, and the general public. PREFERRED: strong spoken English and Spanish and/or Chinese language skills, and familiarity with MIT and/or Cambridge. Job #21611-5 Hourly rate: $21.72-29.46

The schedule for the position is Monday through Friday, 12:00 - 8:00 P.M.; Occasional Saturdays; The work schedule may shift, so flexibility is required.

This is a mostly on-site role, occasional opportunity to work remotely.

9/27/22

Job DescriptionSalary:

We are growing! The Buffalo and Erie County Botanical Gardens, a living museum with a mission to inspire curiosity and connect people to the natural world, is searching for their next seasonal team member – Seasonal Visitor Services Associate to join our team from November 2022 – April 2023! A key role in fulfilling our mission of inspiring curiosity and connecting people with the natural world through the living museum and an essential part of the overall visitor experience at the Botanical Gardens.

Job Responsibilities

• Assist with the day-to-day duties of the Visitor Services Department, ensuring an internal and external exceptional visitor experience is upheld at all times.
• Work at the admission counter selling tickets and memberships.
• Work at the Gift Shop counter selling merchandise.
• Counting daily cash drawer to ensure accuracy.
• Stock Gift Shop shelves.

• Ensure a welcoming environment and an excellent experience for visitors from arrival to departure.
• Help to ensure merchandise displays are creative, attractive and promote sales.

Team Collaborations

• Establish and maintain positive relationships with co-workers, vendors and volunteers.

• Assist with Special Events as requested.
• Model and practice respect, fair treatment, and acceptance of people of all identities, beliefs, and viewpoints in all interpersonal interactions.
• Demonstrate initiative in learning about and implementing skills related to inclusion, diversity, equity, and accessibility.

Education, Skills, Qualifications:

Education and Experience

A High School Diploma and a minimum of one years’ experience in hospitality, guest services or a retail capacity is required. Practical work experience in a museum, not-for-profit organization, tourism or hospitality setting is preferred.

Skills and Characteristics

• This person should be creative, have strong interpersonal skills and should possess excellent oral communications skills.
• This person should have strong customer service skills, have a positive attitude and apparent enthusiasm for the job and the organization.
• Computer skills, including some experience with a Point of Sale system is preferred.
• Ability to work a flexible schedule including holidays, weekends and evenings.

Core Values

The Buffalo and Erie County Botanical Gardens welcomes all visitors and is committed to creating an environment free of discrimination and harassment where all individuals are treated with respect. The Botanical Gardens strives to ensure that its collection, facilities, and programming are inclusive and accessible in order to provide a successful and engaging experience for all audiences. It is extremely important to us that our employees demonstrate the utmost respect for our historic conservatory, our grounds, campus buildings, plant collections, co-workers, volunteers and visitors. We also require employees to uphold and align with our core values. By accepting a position at the Buffalo and Erie County Botanical Gardens, Society, Inc., you are personally committed to demonstrate alignment with and support of our core values as listed below.

• Integrity - We take actions that promote enduring trust with each other and with the public.
• Natural Environment - We demonstrate a deep and abiding respect for the natural environment.
• Diversity, Equity and Inclusion - We are welcoming to all and create an environment free of discrimination and harassment where all individuals are treated with respect.
• Inspiration - We are inspired by those who came before us and inspire those around us.

• Education - We are all lifelong learners. Botanical Gardens enrich our lives and we have much to learn from the natural world.
• Stewardship - The buildings, grounds and collections that make up the Botanical Gardens should be revered and enhanced, and never harmed. We preserve and protect a legacy left to us by previous generations.

Schedule

This is a flexible part-time, seasonal position (November 2022 - April 2023) for 12-20 hours per week and because of the nature of this position it will require working nights, weekends and some holidays.

Job DescriptionSalary: $15/HR

PPC Mission Statement:

Improving quality of life for the people of Pittsburgh by restoring the park system to excellence in partnership with government and the community. Projects and programs are conducted with respect for the environment, historic design, and the needs of our diverse region.

Position Summary :

Pittsburgh Parks Conservancy is seeking part-time custodial staff for the Frick Environmental Center . Candidates must have a minimum of three years’ experience in the custodial/janitorial field. Detailed knowledge of cleaning procedures, the ability to work independently, be dependable, have strong customer service skills and be able to follow directions is required. Knowledge of environmentally friendly cleaning supplies is preferred. The successful candidate will have an excellent attendance record and a strong work ethic. Must be able to work mornings, afternoons, weekends and some holidays.

Schedule will range 20 to 30 hours per week.

Compensation is $15/hour

Position Duties:

Performs under the general supervision of the Visitor Service Supervisor and is responsible for, but not limited to, the following duties:

• Perform daily cleaning of Frick Environmental Center and the surrounding areas including but not limited to vacuuming, sweeping, mopping floors, emptying trash/recycling/compost containers, dusting, cleaning glass surfaces, cleaning and sanitizing high-traffic areas including offices, kitchens, hallways, stairwells and bathrooms.
• Seasonal work outdoors, including but not limited to the cleaning of public restrooms on the grounds, clean up after pets, snow removal, applying ice melt, assisting the horticulture team, and related duties as assigned.
• Organize and keep inventory of supplies.
• Report any maintenance or safety concerns to the Senior Manager of Visitor Experience.
• Assist with maintenance including but not limited to painting, changing light bulbs, or other duties as assigned.
• Assist guests who have rented the space with set-up (including AV equipment), clean-up and other general requests they may have concerning the building.
• Ability to answer questions concerning the facility or park in a friendly manor.
• Be an integral part in shaping the knowledge, understanding and appreciation that visitors have for Pittsburgh Parks.
• Positively and constructively address issues with staff, guests, vendors and tenants.
• Share information about the park’s resources, programs and history with visitors.
• Implement work plan based on calendar of programs and events.
• Provide input, recommendations, and support to the Conservancy staff.

Skills and Ability to (position requirements at entry):

• Desire to learn and be a team player.
• Understand and appropriately adhere to organization policies and procedures.
• Enjoy and provide outstanding customer service within a diverse work and customer environment.
• Set appropriate priorities while coordinating multiple projects and meeting critical deadlines.
• Solve problems; negotiate effective and appropriate solutions to difficult conflicts; and effectively handle critical, controversial, confidential, and/or sensitive matters.
• Demonstrate self-motivation and take advantage of emerging opportunities.
• Proficient in English.
• Establish and maintain effective, respectful and productive working relationships.
• Show respect and sensitivity for cultural differences.
• Handle matters with highest degree of professionalism, including maintaining appropriate levels of confidentiality.
• Approach situation analysis and problem solving through the lens of racial equity, including use of effective and appropriate engagement with people from diverse communities.

Training and Experience (position requirements at entry) :

• The following three background clearances are required: Department of Human Services Child Abuse History Clearance; Pennsylvania State Police Request for Criminal Records Check; Federal Criminal History Record Information (CHRI)
• Valid driver license or government ID.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The physical ability to walk, stand, stoop, bend, kneel, crouch, reach, pull, push, feel, grasp, lift, talk, see, hear and perform repetitive motions. The ability to remain in a sitting or standing position for extended periods of time.

Operating equipment requiring continuous or repetitive hand/arm movements.

The incumbent may be required to traverse on rough, uneven terrain, as well as wet and slippery surfaces and to ascend and descend ladders to access work areas.

Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force constantly to move objects. The work may occasionally involve the ability to lift up to 50 lbs.

The ability to perform job duties for extended periods of time in all weather.