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Deal with People
Unpleasant/Angry People
Stressful
$47,000
Average Salary
Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.
DutiesSocial and human service assistants typically do the following:
Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.
Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.
With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.
With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.
For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.
For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.
With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.
For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.
With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.
With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.
With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.
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Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.
EducationAlthough a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.
Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.
The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.
Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education.
TrainingMany social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.
AdvancementFor social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.
Important QualitiesCommunication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.
Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.
Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.
Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.
Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.
Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.
Some employers require a criminal background check. In some settings, workers need a valid driver’s license.
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Average Length of Employment | |
Social Services Specialist
3.5 years
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Family Services Coordinator
2.8 years
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Case Specialist
2.7 years
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Social Services Aide
2.4 years
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Visitor Services Coordinator
2.1 years
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Case Aide
2.1 years
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Family Service Aide
2.0 years
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Visitor Services Specialist
2.0 years
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Visitor
2.0 years
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Youth Services Specialist
1.9 years
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Outreach Specialist
1.9 years
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Top Careers Before Visitor Services Specialist | |
Internship
15.9%
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Cashier
10.3%
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Sales Associate
7.3%
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Volunteer
5.6%
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Office Assistant
5.0%
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Server
4.7%
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Assistant Manager
4.5%
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Case Manager
3.9%
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Research Assistant
3.9%
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Teacher
3.9%
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Supervisor
3.1%
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Youth Counselor
2.8%
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Substitute Teacher
2.5%
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Receptionist
2.2%
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Nanny
2.2%
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Instructor
2.2%
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Top Careers After Visitor Services Specialist | |
Internship
12.7%
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Case Manager
7.3%
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Teacher
6.3%
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Substitute Teacher
5.4%
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Cashier
5.4%
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Volunteer
4.9%
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Associate
4.9%
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Supervisor
3.9%
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Program Coordinator
3.9%
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Assistant
3.9%
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Team Leader
3.4%
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Server
3.4%
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Office Manager
2.9%
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Have you worked as a Visitor Services Specialist? Help other job seekers by rating your experience as a Visitor Services Specialist.
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Gender | |
Female 72.5% |
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Male 16.9% |
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Unknown 10.6% |
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Ethnicity | |
White 65.4% |
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Hispanic or Latino 17.3% |
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Black or African American 7.9% |
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Asian 6.0% |
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Unknown 3.4% |
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Foreign Languages Spoken | |
Spanish 56.5% |
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Chinese 13.0% |
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French 13.0% |
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Vietnamese 4.3% |
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Russian 4.3% |
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Arabic 4.3% |
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Italian 4.3% |
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Schools | |
University of Nebraska at Omaha 15.6% |
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Metropolitan Community College 10.7% |
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University of Phoenix 9.0% |
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Bellevue University 9.0% |
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University of Nebraska - Lincoln 5.7% |
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Eastern Washington University 4.9% |
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Iowa Western Community College 4.9% |
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University of Connecticut 4.1% |
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Eastern Kentucky University 4.1% |
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University of Cincinnati 4.1% |
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Central Connecticut State University 3.3% |
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Doane College 3.3% |
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Kaplan University 3.3% |
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Western Michigan University 3.3% |
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Elon University 2.5% |
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University of South Florida 2.5% |
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Barry University 2.5% |
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University of Michigan - Ann Arbor 2.5% |
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Harvard University 2.5% |
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Liberty University 2.5% |
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Majors | |
Social Work 17.6% |
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Psychology 13.2% |
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Criminal Justice 10.8% |
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Business 8.5% |
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Sociology 6.1% |
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History 4.7% |
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Health Care Administration 3.7% |
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Human Services 3.7% |
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Fine Arts 3.4% |
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Liberal Arts 3.4% |
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Biology 3.1% |
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Political Science 2.7% |
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Human Development 2.7% |
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Clinical Psychology 2.7% |
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Nursing 2.4% |
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Mental Health Counseling 2.4% |
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Hospitality Management 2.4% |
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Marketing 2.4% |
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Management 2.0% |
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Elementary Education 2.0% |
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Degrees | |
Bachelors 45.7% |
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Masters 26.1% |
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Other 16.3% |
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Associate 7.8% |
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Certificate 2.0% |
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Doctorate 1.3% |
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Diploma 0.7% |
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License 0.2% |
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