Customer Service Senior Manager jobs at Vista Outdoor

Responsibilities / Tasks GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we're not just building equipment, we're building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide. Start strong - Medical, dental, and vision coverage begins on your first day Recharge and refresh - Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore Invest in your future - A 7% 401(k) employer match helps grow your retirement savings faster Keep learning - Take advantage of tuition reimbursement to further your education or skillset Live well - Our wellness incentive program rewards healthy habits Get support when you need it - Access to a confidential Employee Assistance Program for personal or professional guidance Save smart - Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses The typical base pay range for this position at the start of employment is expected to be between $90,000 - $125,000 per year plus bonus. GEA Group has different base pay ranges for different work locations within the United States. The pay range is not guaranteed compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as a discretionary bonus (based on eligibility) and/or equity awards. Job Summary: Managing the day-to-day operations of the Field Service group, responsible for delivering the best possible service in the most efficient and cost-effective manner to the GEA LPT NAM customer base. The role ensures the team operates effectively while maintaining high standards of service, customer satisfaction, and operational efficiency. This position is open to working remote or onsite at our Hudson, Wisconsin location. Key Responsibilities: Drive Field Service Engineers and other team members to implement departmental and company goals and objectives. Provide adaptive coaching and development to build and maintain a strong team of field service engineers and back-office personnel. Build a strong collaborative network within the GEA LPT NAM organization, including manufacturing sites and the sales organization. Effectively resolve problems and diffuse service breakdown situations (“Red Flags”) in a diplomatic and efficient manner, both internally and externally. Focus on continuous process improvement and operational efficiency. Prioritize team duties to ensure the highest level of utilization. Promote GEA LPT products, including spare parts, paid service, and equipment upgrades/retrofits. Arrange partnership agreements with Key Customers to provide value assurance solutions tailored to their needs. Establish strong, long-lasting customer relationships with Key Customers. Participate in the development, quoting, sales, and negotiation of service level agreements. Ability to manage a team across multiple locations. Your Profile / Qualifications Educational Background: Bachelor's degree in Mechanical or Food Science Engineering Professional Knowledge and Experience: 10-15 years of experience in a relevant field or industry. Focus on service management in a capital goods business or related technical field. Extensive prior customer interaction. Sales experience and prior P&L responsibility. Experienced with computer systems, including MS Office, databases, MS Axapta, SAP, or other relevant ERP systems. Other Skills & Competencies: Demonstrated commitment to high professional ethical standards and a diverse workplace. Integrity, credibility, and a strong commitment to the company's mission. Active interest in learning and contributing to the team. Demonstrated leadership and vision in managing staff, groups, and major projects or initiatives. Ability to operate effectively in a fast-paced, collaborative environment. Excellent management skills with a collaborative work style and commitment to results. Ability to challenge and debate issues while considering multiple perspectives. Persuasive, with strong attention to details and facts. Effective delegation of responsibilities. High curiosity and willingness to learn about all aspects of the job and industry. Ability to predict and anticipate future opportunities and challenges, creating solutions in advance. At GEA, we don't just offer jobs, we offer opportunities to thrive, grow, and make an impact. #engineeringforthebetter Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship. GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted, and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Did we spark your interest? Then please click apply above to access our guided application process.

At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It's our mission to make sure they have the right tools for the job, and an easy, hassle-free experience at our store so they can get in, get out and get on with the job at hand. Your top priority as an Inventory Manager is to effectively manage, oversee and optimize inventory operations for the organization, ensuring efficient stock management, accurate tracking, and seamless supply chain and merchandising coordination. This role requires strategic planning, data-driven decision-making, and leadership to maintain optimal inventory levels while minimizing costs, budgeted open-to-buy, and ensuring product availability across all locations and channels. Your positive, professional, roll-up-your-sleeves-to-help attitude contributes to our winning culture and makes sure we leave a lasting impression. Key Responsibilities: Assist in strategic planning to optimize inventory for all channels of the organization. Able to develop a strategic vision with hands-on execution. Oversee and manage inventory levels across the enterprise to ensure optimal stock availability while delivering inventory reduction and other initiatives. Manage, coach, and lead inventory team, building a culture of accountability and driving continuous improvement of inventory planning processes. Develop and implement inventory processes, procedures, and business rhythms to streamline operations, build predictability and accountability for team execution. Determine execution approaches and develop monitoring tools and techniques (reports and KPI scorecards) to track current performance, trends, and proactive issue identification and mitigation. Build and manage effective business relationships with key stakeholders to ensure strong partnership, open communication, and collaboration in planning and execution of daily, weekly and monthly objectives. Lead/coordinate cross-functional initiatives to improve team efficiencies, drive inventory reduction, and implement cost avoidance strategies, while managing financial targets to ensure efficient product flow, inventory health, and high level of instocks for all sales channels. Plans, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency and output. Identify areas of opportunity and lead process improvement initiatives to ensure the inventory team executes to the core job responsibilities. Excellent communication and collaboration skills. Ability to work cross functionally and influence using data analytics. Proficiency with inventory software, tools and Microsoft Suite. Leverages advanced system capabilities, leads system enhancements and ensure optimal configuration, performance and utilization of technology. What you will bring to the table: Bachelor's Degree or equivalent in Business Administration, Supply Chain Management, or related field. 7+ years of related inventory management/merchandising experience in a multi-channel environment. 3+ years in a supervisory role with multiple direct reports. Strong analytical ability to interpret data, gain buy-in and make strategic decisions. Excellent leadership and communication skills to manage teams and collaborate cross-functionally. Strong analytical skills with a passion for using data to develop innovative, effective solutions to address business needs. Ability to execute deep dives to eliminate problems at their source. Integrated problem-solver, partnering across functions to deliver results. Proficient with inventory management software, MS Office and Power BI (or other reporting platform). Proven track record of implementing process improvements and driving accuracy in inventory financial reporting. Experience in a manufacturing setting a plus. Demonstrates Northern Tool + Equipment's 12 Core Competencies. About Us Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota's Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices and advice our customers need to succeed. We're looking for people who share our blue-collar work ethic. If you're the kind of person who likes to put your nose to the grindstone to help your customers and company succeed, we'd love to talk to you about becoming a member of our team. Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged. When you join our team, you'll enjoy a comprehensive and competitive compensation package that includes: Competitive Pay: Earn $90,300 to $154,890 annually, with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value. Variable Pay: Variable pay is a component of compensation that can fluctuate based on performance, results, or specific metrics, rather than being a fixed amount like a salary. Annual bonus tied to company performance are paid annually. Incentive plans tied to an achievement-based outcome are generally paid monthly to quarterly. The NTE AIP plan pay ranges from 5% to 100% of base salary. Eligibility is based on grade and roles that manage performance. Eligibility and payouts are outlined in the NTE AIP policy. Flexible Work Schedule: Achieve the work-life balance you deserve with our full-time, 8-hour shifts, Monday - Friday, complemented by a hybrid work schedule that allows you to work both remotely and in the office. Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future. Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use. Get Paid on Your Terms: With our Daily Pay option, you don't have to wait for payday-access your earnings whenever you need them for added financial flexibility. Paid Holidays: Take time to relax and recharge with 7 paid federal holidays, because we know how important it is to have time for yourself and your loved ones. Incentives: Be rewarded for eligible incentive programs. When you join Northern Tool + Equipment, you're not just starting a job-you're joining a community that supports your success. Come be a part of a team where your skills, dedication, and passion are recognized and celebrated. Your future starts here!

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: Have a valid, unrestricted Driver's License Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: Have a valid, unrestricted Driver's License Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: Have a valid, unrestricted Driver's License Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish

All Covered, IT Managed Services Division of Konica Minolta Business Solutions, has an exciting opportunity available for a Customer Success Operations & Enablement Manager! The Customer Success Operations & Enablement Manager (CSOEM) is responsible for overseeing the tools, data, enablement, and workflows that support a scalable, data-driven Customer Success organization. This role ensures execution across core Customer Success strategies including Renewal Management, Risk Management, Customer Experience, Lifecycle Automation, and CSM enablement. This leader owns the administration of the customer success platform (currently ChurnZero), acts as a business partner to the CSM and BVA teams, and drives operational visibility of Customer Success KPIs, including Retention, Adoption, Renewal, and Expansion. The role also includes responsibility for CSM training programs, platform usage enablement, and ongoing curriculum development to support Customer Success maturity. Responsibilities Key Performance Areas: * Platform Optimization & Automation: ChurnZero configuration and governance, ensuring lifecycle journeys, alerts, and playbooks are accurate and scalable. * Customer Experience Management: Owns execution and reporting of NPS, surveys, and experience metrics (in tools like Qualtrics or ChurnZero). * Forecasting & Reporting: Leads the aggregation of risk, churn, adoption, and growth forecasts across the entire Customer Success portfolio. * CSM Training & Enablement: Oversees curriculum development and delivery of platform, reporting, and process training for CSMs. * Marketing & Segmentation Support: Partners with Customer Marketing to enable audience segmentation, campaign logic, and journey triggers. * Customer Success KPI Visibility: Provides centralized reporting on core KPIs including cancellations, adoption rates, renewal velocity, and campaign outcomes. Essential Responsibilities: * Platform & Workflow Administration * Serve as primary admin for ChurnZero; manage journeys, playbooks, segments, scoring, and integrations. * Ensure timely execution and platform support for Renewal, Adoption, Risk, and Expansion workflows. * Partner with IT/BI to align Salesforce and other data sources to maintain health score accuracy and account hierarchies. * Customer Experience Management * Own and execute NPS and other customer satisfaction surveys. * Manage survey workflows and reporting dashboards (Qualtrics, ChurnZero, etc.). * Provide timely visibility to frontline teams and senior leadership on customer sentiment trends. * RARE KPI & Forecast Reporting * Consolidate and present churn, expansion, and renewal pipeline forecasts. * Build Power BI and Excel dashboards used by leadership for board reporting and operational reviews. * Monitor customer journey progression and adoption milestones to support proactive engagement. * CSM Enablement & Curriculum Development * Design and deliver structured onboarding and upskilling programs for CSMs on tools, reporting, and customer journeys. * Maintain and evolve curriculum content to align with evolving CS strategies and platform capabilities. * Coordinate role-based training plans for new feature releases or process changes. * Marketing & Campaign Enablement * Act as operational liaison to Customer Marketing. * Support segmentation logic, audience creation, and journey triggers for email marketing campaigns. * Collaborate on outreach strategy for onboarding, risk management, renewals, and product education. * Risk Management Process Support * Help design, maintain, and audit risk management workflows within ChurnZero. * Ensure consistent tagging, scoring, and lifecycle automation for risk-prone accounts. * Provide insights and early-warning reports to National Managers and Directors. Qualifications * Bachelor's degree in Business, Analytics, or related field. * 5+ years in Customer Success, RevOps, or SaaS operations. * 2+ years of experience administering CS platforms or CRM tools. * Demonstrated success in forecasting, reporting, and lifecycle automation. * Experience developing and delivering training or enablement programs. * Familiarity with survey platforms such as Qualtrics or similar. * Experience supporting or enabling B2B SaaS marketing campaigns is a plus. * Strong understanding of Customer Success practices and metrics (RARE Model). * Proven ability to work cross-functionally across Marketing, Sales, IT, and Services. * Deep experience with CS tools (ChurnZero preferred) and CRM data structures (Salesforce a plus). * Expertise in Microsoft Excel and Power BI; ability to communicate insights visually. * Excellent organizational and communication skills, especially in synthesizing complex data. * Experience building and delivering training content to internal users. * Comfortable leading meetings, managing projects, and supporting executive stakeholders. About Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica Minolta Solutions d'affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de sécurité vidéo et des services d'impression gérés ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'année 2025 marque le 20e anniversaire de l'entrée de Konica Minolta dans le marché de l'impression de production; l'entreprise souligne " 20 années d'excellence, d'innovation et de résultats " tout en continuant d'être une figure de proue dans l'impression numérique commerciale. C'est aussi l'année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d'innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d'Amérique de Forbes, d'avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d'avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s'être vue décerner les prix BLI " A3 Line of the Year " 2021 et 2025 et " Most Colour Consistent A3 Brand " 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d'harmoniser les priorités transfrontalières et d'améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaîne d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d'affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

At Syngenta Vegetable Seeds, we're passionate about helping people in the vegetable industry succeed and putting growers at the heart of all that we do. Our energies are focused on creating solutions that help them get more out of their crops, now and in the future. A commitment in every seed. We do this by protecting seed, bulbs, or small plant quality from the start to enable growers to achieve the highest yield potentials in their operations; continually investing in R&D to bring cutting-edge innovations to the market; and striving to make a real-world difference through more sustainable practices on farms, in shipping, and at the grocery store. Job Description At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, we are looking for a Regional Customer Complaint Lead in Boise, ID, to lead the complaint handling process for customer complaints for the Regional Vegetables Business. Accountabilities: Register and accurately file customer complaints in the Quality Management System, ensuring data integrity and completeness. Initiate and coordinate data collection activities to support root cause analysis and complaint resolution. Monitor the complaint settlement process at the case level, tracking progress toward resolution and defined improvement actions. Coordinate root cause analysis (RCA) efforts and provide improvement recommendations to relevant departments to initiate corrective action plans. Support and train local coordinators and stakeholders on the complaint handling process, ensuring consistent application across the region. Coach territory and local customer complaint coordinators in effective complaint management practices. Create awareness of the complaint handling process by organizing training sessions and providing management support to promote active complaint resolution. Provide functional support to local subject matter experts (SMEs) related to complaint handling procedures. Contribute to overall analysis of customer complaints to detect trends, track KPIs, and identify systemic issues. Report complaint trends, root causes, and improvement opportunities to functional leads and the Regional Commercial Vegetables Leadership Team. Actively review the complaint handling process and recommend opportunities for improvement to enhance efficiency and customer satisfaction. Support continuous quality improvements in business processes to strengthen Syngenta's position as a customer-focused, reliable, and compliant world-class supplier of vegetable seeds. Support the Legal department in court cases involving Regional Vegetables-supplied products by preparing technical defense reports in close cooperation with legal counsel. Represent the company in function-related external relations, providing expertise to lawyers, experts, insurance companies, and other stakeholders regarding complaint cases. Maintain compliance with internal and external regulations governing complaint management and quality standards. Support the Global Quality Organization in harmonizing and governing the global complaint handling process. Serve as an active member of the Global Vegetable QM Team, contributing to best practices and process standardization. Lead and facilitate the complaint handling process to ensure complaint cases are resolved efficiently and customer satisfaction is maintained. Qualifications Required: Fluent in English reading, writing, and speaking. Bachelor's level in work experience and/or education, preferably within a technical seeds discipline or Quality Management. Good knowledge of relevant genetic, physiologic, and pathologic aspects of vegetable products and applied detection techniques. Good horticultural knowledge of vegetable products and culturing methods. Good understanding of SAP MRP/ERP system (specifically quality-related modules: batch relation, stock overview, deliveries) and Microsoft Office applications. Additional Knowledge, Skills, Traits & Abilities: Ability to work with diverse cultures and in a cross-functional environment. Excellent interpersonal skills as well as strong analytical and process orientation. Strong team orientation. Good communication skills. Initiative-taking and continually looking for improvements; proactive attitude. Commercial awareness. Additional Information What We Offer: A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs. Full Benefit Package (Medical, Dental & Vision) that starts your first day. 401k plan with company match, Profit Sharing & Retirement Savings Contribution. Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits. Syngenta has been ranked as a top employer by Science Journal. Learn more about our team and our mission here: ******************************************* Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. WL: 4A #LI-Hybrid

At Syngenta Vegetable Seeds, we're passionate about helping people in the vegetable industry succeed and putting growers at the heart of all that we do. Our energies are focused on creating solutions that help them get more out of their crops, now and in the future. A commitment in every seed. We do this by protecting seed, bulbs, or small plant quality from the start to enable growers to achieve the highest yield potentials in their operations; continually investing in R&D to bring cutting-edge innovations to the market; and striving to make a real-world difference through more sustainable practices on farms, in shipping, and at the grocery store. Job Description At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, we are looking for a Regional Customer Complaint Lead in Boise, ID, to lead the complaint handling process for customer complaints for the Regional Vegetables Business. Accountabilities: Register and accurately file customer complaints in the Quality Management System, ensuring data integrity and completeness. Initiate and coordinate data collection activities to support root cause analysis and complaint resolution. Monitor the complaint settlement process at the case level, tracking progress toward resolution and defined improvement actions. Coordinate root cause analysis (RCA) efforts and provide improvement recommendations to relevant departments to initiate corrective action plans. Support and train local coordinators and stakeholders on the complaint handling process, ensuring consistent application across the region. Coach territory and local customer complaint coordinators in effective complaint management practices. Create awareness of the complaint handling process by organizing training sessions and providing management support to promote active complaint resolution. Provide functional support to local subject matter experts (SMEs) related to complaint handling procedures. Contribute to overall analysis of customer complaints to detect trends, track KPIs, and identify systemic issues. Report complaint trends, root causes, and improvement opportunities to functional leads and the Regional Commercial Vegetables Leadership Team. Actively review the complaint handling process and recommend opportunities for improvement to enhance efficiency and customer satisfaction. Support continuous quality improvements in business processes to strengthen Syngenta's position as a customer-focused, reliable, and compliant world-class supplier of vegetable seeds. Support the Legal department in court cases involving Regional Vegetables-supplied products by preparing technical defense reports in close cooperation with legal counsel. Represent the company in function-related external relations, providing expertise to lawyers, experts, insurance companies, and other stakeholders regarding complaint cases. Maintain compliance with internal and external regulations governing complaint management and quality standards. Support the Global Quality Organization in harmonizing and governing the global complaint handling process. Serve as an active member of the Global Vegetable QM Team, contributing to best practices and process standardization. Lead and facilitate the complaint handling process to ensure complaint cases are resolved efficiently and customer satisfaction is maintained. Qualifications Required: Fluent in English reading, writing, and speaking. Bachelor's level in work experience and/or education, preferably within a technical seeds discipline or Quality Management. Good knowledge of relevant genetic, physiologic, and pathologic aspects of vegetable products and applied detection techniques. Good horticultural knowledge of vegetable products and culturing methods. Good understanding of SAP MRP/ERP system (specifically quality-related modules: batch relation, stock overview, deliveries) and Microsoft Office applications. Additional Knowledge, Skills, Traits & Abilities: Ability to work with diverse cultures and in a cross-functional environment. Excellent interpersonal skills as well as strong analytical and process orientation. Strong team orientation. Good communication skills. Initiative-taking and continually looking for improvements; proactive attitude. Commercial awareness. Additional Information What We Offer: A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs. Full Benefit Package (Medical, Dental & Vision) that starts your first day. 401k plan with company match, Profit Sharing & Retirement Savings Contribution. Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits. Syngenta has been ranked as a top employer by Science Journal. Learn more about our team and our mission here: ******************************************* Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. WL: 4A #LI-Hybrid

At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, we are looking for a Regional Customer Complaint Lead in Boise, ID, to lead the complaint handling process for customer complaints for the Regional Vegetables Business. Accountabilities: * Register and accurately file customer complaints in the Quality Management System, ensuring data integrity and completeness. * Initiate and coordinate data collection activities to support root cause analysis and complaint resolution. * Monitor the complaint settlement process at the case level, tracking progress toward resolution and defined improvement actions. * Coordinate root cause analysis (RCA) efforts and provide improvement recommendations to relevant departments to initiate corrective action plans. * Support and train local coordinators and stakeholders on the complaint handling process, ensuring consistent application across the region. * Coach territory and local customer complaint coordinators in effective complaint management practices. * Create awareness of the complaint handling process by organizing training sessions and providing management support to promote active complaint resolution. * Provide functional support to local subject matter experts (SMEs) related to complaint handling procedures. * Contribute to overall analysis of customer complaints to detect trends, track KPIs, and identify systemic issues. * Report complaint trends, root causes, and improvement opportunities to functional leads and the Regional Commercial Vegetables Leadership Team. * Actively review the complaint handling process and recommend opportunities for improvement to enhance efficiency and customer satisfaction. * Support continuous quality improvements in business processes to strengthen Syngenta's position as a customer-focused, reliable, and compliant world-class supplier of vegetable seeds. * Support the Legal department in court cases involving Regional Vegetables-supplied products by preparing technical defense reports in close cooperation with legal counsel. * Represent the company in function-related external relations, providing expertise to lawyers, experts, insurance companies, and other stakeholders regarding complaint cases. * Maintain compliance with internal and external regulations governing complaint management and quality standards. * Support the Global Quality Organization in harmonizing and governing the global complaint handling process. * Serve as an active member of the Global Vegetable QM Team, contributing to best practices and process standardization. * Lead and facilitate the complaint handling process to ensure complaint cases are resolved efficiently and customer satisfaction is maintained.

Location: Field position | Based in Milwaukee, WI or Minneapolis, MN Company: KARL STORZ North America Drive adoption. Empower clinicians. Transform the Operating Room (OR) experience. At KARL STORZ, we're redefining surgical innovation through advanced operating room integration and visualization technologies. As a Customer Success Utilization Manager (CSUM), you'll play a critical role in ensuring customers achieve maximum success and value from our OR and video integration systems. In this high-impact, customer-facing role, you'll serve as a trusted consultant and subject matter expert, guiding hospitals and clinical teams through seamless post-installation deployment, training, and long-term utilization strategies. You'll partner closely with sales and technical teams to deliver an exceptional customer experience - turning satisfied clients into brand advocates. What You'll Do Lead post-installation onboarding and project management for OR/Video integration systems. Deliver customized education, workflow optimization, and utilization strategies for clinical teams. Analyze usage data to drive adoption, performance, and product expansion opportunities. Conduct Quarterly Business Reviews with executive stakeholders to review key metrics and outcomes. Collaborate cross-functionally with sales, service, and product teams to ensure customer success. Continuously improve onboarding materials, documentation, and training programs. What You Bring 2-3 years of Operating Room, Sales, or Service experience (medical device or technical AV preferred). Strong technical acumen and ability to translate complex systems into clear, actionable training. Exceptional communication, organizational, and relationship-building skills. Bachelor's degree required (technical or healthcare focus preferred). Passion for customer satisfaction, continuous learning, and driving measurable results. Willingness to travel 50% up to 80% regionally. Why Join Us Make a direct impact on surgical care and patient outcomes. Work with cutting-edge OR technology at a globally respected medical device leader. Collaborate with an innovative, mission-driven team that values curiosity, integrity, and excellence. Empower the future of surgical innovation-apply today Who we are: KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together. #LI-CW1 MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Eligible Employee Benefits Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too! 3 weeks vacation, 11 holidays plus paid sick time Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child. 401(k) retirement savings plan providing a match of 60% of the employee's first 6% contribution (up to IRS limits) Section 125 Flexible Spending Accounts Life, STD, LTD & LTC Insurance We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement Fitness reimbursement of up to $200 annually And much more! KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures. Credentialing requirements at KARL STORZ KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements. Pay Transparency The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member's base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role. Equal Employment Opportunity & Reasonable Accommodation Statement KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. 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For over 40 years, Hoist & Crane Service Group has been a leader in the crane service industry. Safety is our top priority and our programs have been honored in 2014, 2015, and 2016 by the National Safety Council. Our culture strives to always operate within our 5 Marks of Safety, Integrity, Respect, Effectiveness, and Legacy. Hoist & Crane Service Group is looking for an experienced industrial technician with supervisory experience. Service Managers are responsible for the management of field operations and profitability. Service Managers work with planners in scheduling, maintaining job costs, procurement, and accounting functions. Determine the financial impacts of field operations on branch performance and work with the Branch Manager to oversee Safety, Human Resources, and Recruiting duties. Service Managers will also assist field operations with technical troubleshooting, tooling requirements, and parts availability when needed. Hoist & Crane Service Group offers competitive wages and benefits packages including: * Medical * Dental * Vision coverage * Long and short term disability * 401K Join our exciting Hoist & Crane Service Group team. The qualified Service Manager candidate will be able to pass drug, alcohol, background, and motor vehicle checks and will have the following: * 5+ years of field or industrial experience, supervisory or management experience preferred * Strong communication skills, written and verbal * Proficient with computers * Exceptional customer service skills * Proven knowledge of mechanical and electrical systems * Proven organizational skills * Able to work independently and as a team * Able to lift 50 pounds and sit or stand for long periods of time Must be able to pass a pre-employment drug test and background (DISA) and submit to random and annual drug testing as required.

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. The Customer Service Supervisor leads a team of Customer Service Representatives (CSRs) in our contact center. Focused on Aftermarket phone and email support, this role ensures team goals and service standards are consistently met through close collaboration with internal partners, including Sales, Marketing, Supply Chain, and Operations, to drive process adherence, cross-functional alignment, and continuous improvement that delivers distinctive value. General Responsibilities * Supervise daily operations of the Customer Service team, including scheduling, workflow management, and service level compliance. * Provide coaching, mentoring, and performance feedback to CSRs to support development and maximize performance. * Conduct performance appraisals, manage recognition programs, and participate in hiring and onboarding. * Ensure accurate time and attendance tracking and maintain proper documentation. * Support escalated customer issues and ensure timely, effective resolution in collaboration with internal partners. * Monitor and report on operational metrics; identify and implement process improvements. * Ensure team members are properly trained and equipped with the tools and resources needed to succeed. * Monitor and audit for quality assurance, order accuracy, and customer satisfaction. * Assist in the development and implementation of procedures that align with departmental and company goals. * Provide backup support for cross-functional Customer Service functions as needed. * Participate in cross-functional initiatives and special projects, especially related to technology enhancements. Required Experience and Education * Bachelor's Degree in business or related discipline preferred or equivalent professional experience. * Minimum of 3 years of supervisor experience in customer service or a contact center environment. * Demonstrated excellence in current position for internal candidates. * Experience with SAP and FSM preferred. * Familiarity with Esker, Calabrio, Cisco, or other CCaaS platforms preferred. * Experience with AI in contact centers and CCaaS expertise strongly preferred. Required Interpersonal and Behavioral Skills * Ability to align team efforts with customer needs and organizational goals. * Skilled in de-escalating challenging situations and driving positive outcomes. * Highly organized with strong attention to detail and the ability to manage competing priorities. * Demonstrates professionalism and a customer-first mindset in all interactions. * Invests in personal and team development; applies coaching skills to grow talent. * Proven success in implementing process improvements and managing complex workflows. * Strong cross-functional collaboration and relationship-building skills. * Analytical thinker with the ability to evaluate multiple perspectives and develop sustainable solutions. * Self-motivated with a strong sense of ownership and urgency. * Effective communicator and active listener who values diversity and inclusion. * Exercises sound judgment in addressing employee or departmental concerns. * Consistently meets objectives and follows through on commitments. Competitive base salary commensurate with experience: $61,500 - 91,900 Posted salary ranges are made in good faith. Tennant Sales and Service Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity. Total Compensation = Base Salary + Benefits Benefits = A comprehensive benefits package including health insurance, 401(k), profit sharing, disability, life insurance, paid time off, and voluntary benefits! Begin your journey with us. Let's reinvent how the world cleans. Equal Opportunity Employer Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance. Nearest Major Market: Minneapolis Job Segment: Quality Assurance, Cisco, Compliance, Manager, Technology, Legal, Customer Service, Management

Yanmar Compact Equipment North America designs, manufactures and supports a complete range of compact equipment including compact track loaders, mini excavators, wheel loaders and construction equipment for use in such markets as construction, landscaping, utility, land management and agriculture. The products are sold primarily through a third party, independent dealer network. Position Summary: The Warranty Manager supervises all activities in the warranty team within YANMAR Compact Equipment North America (YCENA). Their primary responsibility will be to provide support to warranty team in judgement of warranty claims, seek and provide guidance on technical and commercial policy decisions, and improvements to the warranty process. The Warranty Manager will manage KPIs for the warranty team. This position will also help develop and deliver warranty system and policy training to YCENA employees, dealers, distributors, and partners with focus on increasing our customer service satisfaction. Job Functions: Establish processes and procedures for all field quality monitoring and warranty investigations. Review summarize and report out warranty claim data to determine failure trends and identify needed corrective action activity. Communicate regularly with Customer Service, Quality, Engineering and other YCENA team members to identify areas of improvement that may be impacting the market. Review Market Quality Data to ensure they clearly explain the market quality issue observed in the field with all relevant warranty data, test data, and cases recorded and submit to responsible factories for corrective action. Provide warranty judgment and customer service support for all escalated issues. Support the implementation and monitoring of all Product Improvement Programs (PIPs) by developing work instructions, PIP Bulletins and tracking. Improve current processes and implement new department processes to increase efficiency and improve YCENA warranty processes. Train dealers, distributors, and partners in warranty system and policies. Travel as needed. Manage warranty budgets. Establish and manage all warranty performance metrics and report monthly. Supervisory Responsibility: Will lead team members in warranty department. Requirements Knowledge, Skills and Abilities: In-depth knowledge of retail Construction/Agriculture equipment and/or Industrial engine service trade practices via direct experience or extensive dealer interaction. Knowledge of YANMAR & ASV products; familiarity with diesel engines, construction equipment, repair, maintenance, and electronic and hydraulic controls. Knowledge of troubleshooting and repair of diesel products, including, but not limited to experience with: YANMAR Diesel Engines, portable diagnostic tools. Functional experience with Microsoft Office programs (Outlook, Excel, Word, PowerPoint, PowerBI). Multi-tasked, analytical approach to problem-solving with strong attention to detail. Interact professionally with customers, co-workers and suppliers in stressful and busy situations. Ability to work 8+ hours per day in a plant/office setting. Must be able to navigate all areas of the building and facility as needed. May occasionally lift and move up to 20 pounds in an office, customer or similar setting. Must be aware of surroundings. Ability to travel domestically and internationally and manage travel expenses in a cost-efficient manner. Bilingual (English / Japanese) is a plus. Job Qualifications Bachelor's degree is preferred. Minimum of 5 years of experience in a warranty role for an Agricultural, Construction, Marine, Heavy-duty or Automotive equipment manufacturer. Leadership experience is a plus. This position is full-time and based in Grand Rapids, MN. Worksite: Grand Rapids, MN Position: Warranty Supervisor Job Type: Full Time FLSA: Exempt Department: Operations Work Schedule: M-F Starting Wage: $75-85k This position offers the potential for discretionary bonus compensation up to 8% of base salary. The above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts or working conditions associated with this position. It is intended to be a guideline reflecting the principle activities.

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. JOB SUMMARY: The Service Execution Leader utilizes creativity, understanding of dealership service operations, project management skills, and integration across the organization to identify and lead projects for the improvement of dealer service execution and service processes, and assist in the development and execution of field quality campaigns. Post-field campaign release activities, such as internal team development and training, completion monitoring, and completion improvement support are key ongoing responsibilities. ESSENTIAL DUTIES & RESPONSIBILITIES: Identify and lead cross-functional projects for dealer service process improvements Lead and work with the entire Service Communication Execution Integrated Project Team to determine and execute the best options for field corrective actions Assist with completing tasks relating to the Service Communication Execution process and field corrective actions Strategize, lead, and implement the integration of IS (Information Systems) updates necessary to support service process and field campaign execution Utilize effective networking skills to influence improvement and prioritization of dealer service process projects Responsible for coordinating and documenting dealer repair procedure beta testing Monitor field campaign completion rates and results to ensure goals are being met, and develop campaign completion rate improvement plans with internal and external resources Participate in Technical Service team initiatives, problem solving, and continuous improvement efforts Manage dealership cases and escalations pertaining to field campaign execution Other: Maintain a comprehensive service knowledge of Polaris products, systems, and dealership operations Develop a working knowledge of regulatory (CPSC, NHTSA, EPA), specifically relating to consumer product recall requirements Other responsibilities, as assigned SKILLS & KNOWLEDGE: Required: Bachelor's degree in an Engineering, Industrial, or related technical discipline, or significant experience in similar technical project roles 3-5 years of related experience Exemplary leadership and project management experience · Strong communication & presentation skills (written & oral) at all levels, including Executive communication Effective decision-making solving, networking, and negotiating skills Strong ability to methodically evaluate complex problems and provide clear recommendations for resolution Highly motivated self-starter with ability to work under pressure individually or in a team environment Strong product and industry knowledge, including powersports and automotive dealer service operations Mid-level proficiency with Microsoft Office products, including Excel (e.g. managing large datasets to identify trends, compare and reconcile data, and model findings) and PowerPoint. Preferred: Bachelor's degree in an Engineering discipline, Engineering Technology, Business Management, Industrial Science, or related field 3-5 years of experience in an automotive, powersports, or related dealership environment Working knowledge of Microsoft SharePoint, CRM, and PowerBI environments WORKING CONDITIONS Fast-paced, general office environment between all Twin Cities offices Significant interaction with dealers and customers Heavy workload during field campaign launches Up to 20% travel, especially to area and regional dealerships The starting pay range for Minnesota is $73,000 to $85,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range. #LI-ERF1 #LI-ONSITE To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing. We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today! At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment. About Polaris As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER , RZR and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. *************** EEO Statement Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at ************ or ****************************** . To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) .

This role combines customer relationship management (CRM), project coordination, and strategic input to support business growth and client satisfaction. Identify and coordinate opportunities for improvements as part of enhancing customer experience. Primary liaison between customers and internal teams (primarily Business Development and Planning; secondary Ops/Quality/Technology Development), ensuring all of customer's concerns are addressed, projects are followed up on time, within scope, and aligned with Polar's objectives. Develop support strategy and escalation procedures and training associates. Key responsibilities Serve as the main point of contact for customers (in Production) accounts. Spend quality time with customers to promote customer centricity. Manage deliverables across departments (cross-functional engagement) that often require working with IT, Finance, Business Development, Technology Development, Planning, Quality, Purchasing, and Operations teams (Industrial Engineering, Production). Spend time gathering information to enable best way to respond to customers by attending or initiating meetings: Manage QBR and SBR meetings with customer(s) and follow up on actions (1 hr/week) Daily Production meeting (5 hrs/week) Line Yield meeting (1 hr/week) CRM and CCM (2 hrs/week) Operations recovery meetings (3 hrs/week) Key Technology Development meetings - SG8 and 1200V IGBT (2 hrs/week) Project coordination: Edge exclusion (1 hr/week) New PI qualification (1 hr/week) New equipment qualification coordination (1 hr/week) Projected ship date vs. Planned demand date (need basis) Wafer bank (need basis) Backup for: Customer Service representatives' tasks (2-3 hrs/week) Customer contract revisions (need basis) Customer interface for new business development (need basis) Present briefs, proposals, and progress reports to customers - including managing customer portals, order management and backlog reduction, Demand vs. Commit updates etc. Qualifications, Requirements, Skills Local to MN, onsite. BS in Business, Communications, or related field, any Engineering discipline. Minimum 5 years of experience in account management, customer services, or project coordination in a manufacturing company (preferably hi-tech like semiconductors, medical devices etc.). Understand client goals, industry, and competitive landscape. Strong communication and interpersonal skills. Excellent organizational and multitasking ability, Project coordination skills. Familiarity with CRM platforms and PM tools. What We Offer Salary: The estimated base salary range for the position is $115,000-$145,000. The pay offered is based on many factors including, but not limited to, relevant education, job-related experience, skills and level of the position. Benefits & Other Eligible Compensation: Includes health, dental, vision, disability and life insurance, 401(k) plan with company match, paid time off, annual bonus, and tuition reimbursement. Polar Semiconductor is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate. About Minneapolis/St. Paul Area Our offices and manufacturing facility are located in Bloomington, Minnesota, a suburb of Minneapolis. Living in the Minneapolis / Saint Paul area offers a strong sense of community, a vibrant arts and music scene, and abundant outdoor activities year-round. The city boasts a lower cost of living than many major metros, excellent parks and lakes, and a well-educated workforce with diverse job opportunities. Its distinct seasons bring variety, from colorful autumns to lively summers filled with festivals and waterfront activities.

The Customer Service Manager oversees the entire Customer Service team-including Representatives, Senior Representatives, Leads, Supervisors, and EDI Specialists-ensuring their collective success. The team's core responsibilities involve managing Building Flow Solutions (BFS) distributor and Omni partner purchase orders, handling related inquiries, supporting Electronic Data Interchange (EDI) processes, and championing department-wide process improvements and initiatives. This role is considered a Hybrid position. The ideal candidate will be located in the Minneapolis/St. Paul area with periodic onsite work at our North American manufacturing headquarters in Apple Valley, MN. What you will be doing? Team Leadership & Development Manage and mentor a team of customer service representatives. Oversee partner purchase order processing from receipt through fulfillment. Monitor performance metrics; deliver continuous feedback and coaching. Identify training needs and facilitate skill development programs. Implement automation tools and processes to boost productivity and quality. Cross-Functional Collaboration Work closely with Supply Chain, IT, Finance, and other operational teams. Coordinate on purchase orders, Oracle order-management topics, and automation initiatives. Provide customer service data insights for strategic initiatives. Support corporate projects that impact order-processing or service delivery. Sales & Escalation Liaison Act as the primary internal point of contact for Regional Sales leadership. Prioritize product requests and manage special order escalations. Coordinate resolution of complex order and service issues. Drive alignment between customer needs and internal operational capabilities. EDI Specialist Management Supervise and support the EDI Specialist role. Ensure successful onboarding and integration with new trading partners. Maintain EDI systems and address technical or process-related issues. Continuous Improvement Seeks out opportunities to contribute to the business success through proactive involvement in team initiatives. What will you need? Bachelor's degree in business management, finance, economics, marketing, mathematics or related professional experience 10 plus years' manufacturing industry experience in customer service, order management, sales, marketing, or channel management roles with progressive responsibility preferred 2-3 years' experience successfully managing direct reports Strong experience with Oracle or similar ERP/order management systems. Demonstrated experience implementing automation technology in order management Strong problem solving, communication, teamwork, time management and organizational abilities Proven ability to work cross functionally and collaborate with a wide range of roles / levels Proven strong leadership skills and ability to build and motivate a team to achieve clearly communicated expectations Excellent communication, coaching, and cross-functional collaboration skills. Self-starter who can develop solutions with minimal instruction and can identify / lead independent teams on projects Thrives in a dynamic work environment, exhibiting ability to be flexible and a strong team-player Certificates, Licenses and Registrations: None What will you get? Best-in-class health benefits (medical, dental, vision) 160 hours paid time off (combination of PTO and Employee Safe and Sick Time accruals- MN Based Employees) For more information: ***************************************************** Disclaimers Applicable to US job postings only (not Canada): The expected compensation range for this position is $88,298-$132,447/year. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. Internal equity among current employees will also be considered. Please note that this range represents the full base salary wage for the role and hiring at or near the top of the range is uncommon to ensure room for future pay advancement. Uponor is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. J oin us to be part of a forward-thinking, people-centered company where your ideas and contributions truly matter.

Job Requisition: JR100885 Moving and Events Services Supervisor (Open) Job Posting Title: Moving and Events Services Supervisor Department: CC00433 WM001 | WMUO | Building Services Job Family: Staff - Employee Relations Worker Sub-Type: Regular (benefited) Job Requisition Primary Location: William & Mary Primary Job Posting Location: William & Mary Summary: The Supervisor of Moving and Events Services provides leadership and direction to a team of full-time and temporary staff whose number fluctuates with demand. The moving and event services team supports the campus community with relocation, furniture transport and minor repair, and event setups. Reporting to the Operations and Contract Services Manager, the Supervisor ensures a clean and safe work environment, conducts training, and leads day-to-day work activities in the field. General responsibilities include: Communicate directly with customers to coordinate support for events on campus. Manage the daily work of the Moving and Event Services department to include planning, scheduling, assigning, assisting and monitoring the team. Address customer concerns and resolve problems in the field thru frequent and direct contact. Ensure all team members have the necessary materials, equipment, and instructions for their assignments. Train staff and lead by example. Work with Facilities Management Work Control to ensure timely response to work requests. Uses the work order system to maintain the workbench, track work orders, and enter time and material data. Coordinates and oversees contractor support for special events. : Required Qualifications: High School Diploma or equivalent combination of education, experience, and training. Experience working in a moving and storage and/or material handling environment. Demonstrated ability to read, write, and effectively communicate with others, and follow oral and written instructions. Demonstrated interpersonal and customer relations skills. Basic skills in MS office and the ability to learn new systems quickly. Must be able to sit (while driving) and stand for extended periods of time; walk, climb stairs, bend and twist from the waist and knees, reach with hands and arms, pushing and pulling, and stoop, kneel, and crouch. Ability to lift to 75 lbs. repeatedly without assistance, and to lift and move over 75 lbs. with assistance and/or by using the appropriate tools. Ability to work successfully in varying temperatures and weather and conditions. Preferred Qualifications: Class B Commercial Driver's License (CDL) and two years of driving experience. Experience dispatching and creating routing assignments. Experience operating a forklift and lifting heavy equipment. Experience performing light maintenance and making furniture repairs using hand and power tools. Bilingual (Spanish). Previous supervisory experience. Conditions of Employment: Must maintain a valid Driver's License during employment. This is a non-exempt position, eligible to work overtime in accordance with the Fair Labor Standards Act. This position may require overtime including scheduled and unscheduled, nights, weekends, and/or holidays. This position often works on a non-traditional schedule including mandatory overtime. Flexibility in scheduling and availability to accommodate special events, emergencies, and/or unscheduled work assignments, which typically include working evenings, weekends and/or holidays, is required. Must be able to sit (while driving) and stand for extended periods of time; walk, climb stairs, bend and twist from the waist and knees, reach with hands and arms, pushing and pulling, and stoop, kneel, and crouch. Must frequently lift and/or move objects that weigh more than 75 pounds, with and without assistance. Must be able to work successfully in varying temperatures and weather. This position has been designated as essential to the operation of the department, will require reporting to work when the University is officially closed, and is subject to overtime. Salary: Up to $52,000 commensurate with experience. Additional Job Description: Duties and tasks reflect substantial variety and complexity ranging from replenishing inventory, quality checks, maintaining records, to supervision of others. Skill in use, care, and safety of store or warehouse equipment, including forklifts. Adapts procedures, techniques, tools, materials and/or equipment to meet special needs. Extensive experience in general storeroom or warehouse inventory control functions. Responsibilities include vendor relations, coordination and evaluation. Special license may be required for certain positions within this role. Job Profile: JP0151 - Store & Warehouse Specialist III - Nonexempt - Salary - S05 Qualifications: Compensation Grade: S05 Recruiting Start Date: 2025-09-24 Review Date: 2025-10-10 Position Restrictions: No Restriction - Continuing E&G funded position and not term-limited EEO is the Law. Applicants can learn more about William & Mary's status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission. **********************************************************************

The Manager - ITSG Services position will manage and develop service teams within the IT Solutions Group (ITSG) division at Loffler Companies. While this is not a hands-on technical role, it requires a strong foundational understanding of IT infrastructure and service delivery. The ideal candidate will be capable of guiding teams, reviewing work for quality, and supporting troubleshooting efforts by understanding how systems interact and how technical problems are approached. Additionally, this role will act as an informal compliance steward-helping to shape internal processes to align with the growing expectations around cybersecurity and regulatory compliance that clients increasingly demand from their managed service providers. Essential Duties and Responsibilities: All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned": Service Delivery 40% Accountable for client satisfaction within assigned service team(s). Accountable for service requests and projects within assigned service team(s), function as the single point-of-contact for problem identification and resolution for issues that have been escalated. Identify and work to improve gaps in our procedures and documentation that affect the delivery of service agreements and project statements of work. Provide strategic oversight and guidance on technical work performed by service teams, ensuring alignment with best practices and operational standards. Help shape service delivery processes and documentation to reflect evolving compliance and cybersecurity expectations, offering input that supports audit readiness and regulatory alignment without assuming formal compliance ownership. Management Duties 30% Perform personnel management within assigned service team(s). Direct subordinates in their responsibilities for all service requests, from scheduled projects & proactive support to day-to-day requests and business critical outage situations. Develop career goals with learning management and skill assessments including education paths, certification requirements, and annual reviews. Accountable for team education and World Class delivery of Loffler solutions. Interview and hire potential candidates for assigned service team(s). Analysis of service team utilization, service request metrics, SLAs, and other KPIs. Accountable for review, quality, and approval of timesheets for employees within assigned service team(s). Accountable for weekly invoicing of service that falls outside the scope of monthly service agreements. Department Operation 25% Working within current operational priorities lead the improvement of assigned areas of focus. Collaborate with department management team to continuously review the service teams, team lead/supervisors, service/project results, agreement coverage, as well as tools and documentation. Prioritize areas that require improvement. Ensure that stable areas aren't falling behind. Identify changes required to push our own standards as a World Class service organization. Department operation areas of focus include (but are not limited to): Staffing Department culture Onboarding standards Technology standards Automation & workflow Proactive support with a Security first mindset Client documentation Service delivery requirements Vendor relationships Technology solution stack Agreement review & "true ups" Other responsibilities 5% Project management of special internal projects as needed Pre-sales assistance when other resources are not available Assist in managing service delivery on other teams when their manager is not available Other related duties as assigned Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written. Supervisory Responsibilities: Carry out supervisory responsibilities in accordance with organizations policies and procedures. Responsibilities include interviewing, selecting and training employees; planning, assigning and directing work; mentoring and appraising performance; rewarding and disciplining employees; addressing customer concerns and resolving problems. Understand and enforce company policies and procedures. Qualifications/Requirements: Strong organizational, presentation, and customer service skills Proven ability to lead and develop IT engineering teams with a cybersecurity-first mindset - guiding them in solving client problems, delivering projects, and operating in an environment increasingly shaped by compliance requirements. Familiarity with SOC 2 principles and CIS Controls, with the ability to embed these frameworks into service delivery processes and team practices. Skill in strategic planning with an ability to think ahead and plan over a 6-12-month time span Skill in leading people and getting results with a strong customer orientation Exceptional written and oral communication skills. Ability to manage individuals in a fluid environment. Ability to focus on priorities while working in a fluid environment. Ability to relate well at all levels of the organization, building rapport, and maintaining collaborative relationships. Exceptional understanding of process and how to improve it. Understand when to work independently, when to use a team, and when to delegate to others. Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law. Education/Experience: Experience leading technical teams within a client-facing IT services environment. 7+ years related industry experience, and/or training, or equivalent combination of training and experience. 2+ years management experience. Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. High energy position dealing with clients daily. Requires occasional evening and/or weekend work for both scheduled and on-call activities Ability to lift 40 pounds. The noise level in the work environment is usually minimal. For information on the physical demands of this job, see Human Resources. The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off. Why Work for Us? Top Workplace Career Advancement Employer Paid Life Insurance and Disability Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave Benefits Package including FSA, Medical, Dental, and Vision 401K with Employer Match Tuition Reimbursement Loffler Core Values: What Defines our Culture. Positive Attitude: Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player. Integrity: Live the Mission. Be Honest. Delivery of Commitments. Do What is Right. Innovation: Be a Visionary. Welcome New Ideas. Work Smarter. Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job. Professionalism: Commit to Excellence. Learn & improve. Looks and Words Matters. Best in Industry; Field Expert. Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable. Trustworthiness: Dependable & Reliable. Honor Commitments. Quality Counts.

Job Description The Manager ITSG Services position will manage and develop service teams within the IT Solutions Group (ITSG) division at Loffler Companies. While this is not a hands-on technical role, it requires a strong foundational understanding of IT infrastructure and service delivery. The ideal candidate will be capable of guiding teams, reviewing work for quality, and supporting troubleshooting efforts by understanding how systems interact and how technical problems are approached. Additionally, this role will act as an informal compliance stewardhelping to shape internal processes to align with the growing expectations around cybersecurity and regulatory compliance that clients increasingly demand from their managed service providers. Essential Duties and Responsibilities: All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned": Service Delivery 40% Accountable for client satisfaction within assigned service team(s). Accountable for service requests and projects within assigned service team(s), function as the single point-of-contact for problem identification and resolution for issues that have been escalated. Identify and work to improve gaps in our procedures and documentation that affect the delivery of service agreements and project statements of work. Provide strategic oversight and guidance on technical work performed by service teams, ensuring alignment with best practices and operational standards. Help shape service delivery processes and documentation to reflect evolving compliance and cybersecurity expectations, offering input that supports audit readiness and regulatory alignment without assuming formal compliance ownership. Management Duties 30% Perform personnel management within assigned service team(s). Direct subordinates in their responsibilities for all service requests, from scheduled projects & proactive support to day-to-day requests and business critical outage situations. Develop career goals with learning management and skill assessments including education paths, certification requirements, and annual reviews. Accountable for team education and World Class delivery of Loffler solutions. Interview and hire potential candidates for assigned service team(s). Analysis of service team utilization, service request metrics, SLAs, and other KPIs. Accountable for review, quality, and approval of timesheets for employees within assigned service team(s). Accountable for weekly invoicing of service that falls outside the scope of monthly service agreements. Department Operation 25% Working within current operational priorities lead the improvement of assigned areas of focus. Collaborate with department management team to continuously review the service teams, team lead/supervisors, service/project results, agreement coverage, as well as tools and documentation. Prioritize areas that require improvement. Ensure that stable areas aren't falling behind. Identify changes required to push our own standards as a World Class service organization. Department operation areas of focus include (but are not limited to): Staffing Department culture Onboarding standards Technology standards Automation & workflow Proactive support with a Security first mindset Client documentation Service delivery requirements Vendor relationships Technology solution stack Agreement review & "true ups" Other responsibilities 5% Project management of special internal projects as needed Pre-sales assistance when other resources are not available Assist in managing service delivery on other teams when their manager is not available Other related duties as assigned Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written. Supervisory Responsibilities: Carry out supervisory responsibilities in accordance with organizations policies and procedures. Responsibilities include interviewing, selecting and training employees; planning, assigning and directing work; mentoring and appraising performance; rewarding and disciplining employees; addressing customer concerns and resolving problems. Understand and enforce company policies and procedures. Qualifications/Requirements: Strong organizational, presentation, and customer service skills Proven ability to lead and develop IT engineering teams with a cybersecurity-first mindset guiding them in solving client problems, delivering projects, and operating in an environment increasingly shaped by compliance requirements. Familiarity with SOC 2 principles and CIS Controls, with the ability to embed these frameworks into service delivery processes and team practices. Skill in strategic planning with an ability to think ahead and plan over a 612-month time span Skill in leading people and getting results with a strong customer orientation Exceptional written and oral communication skills. Ability to manage individuals in a fluid environment. Ability to focus on priorities while working in a fluid environment. Ability to relate well at all levels of the organization, building rapport, and maintaining collaborative relationships. Exceptional understanding of process and how to improve it. Understand when to work independently, when to use a team, and when to delegate to others. Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law. Education/Experience: Experience leading technical teams within a client-facing IT services environment. 7+ years related industry experience, and/or training, or equivalent combination of training and experience. 2+ years management experience. Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. High energy position dealing with clients daily. Requires occasional evening and/or weekend work for both scheduled and on-call activities Ability to lift 40 pounds. The noise level in the work environment is usually minimal. For information on the physical demands of this job, see Human Resources. The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off. Why Work for Us? Top Workplace Career Advancement Employer Paid Life Insurance and Disability Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave Benefits Package including FSA, Medical, Dental, and Vision 401K with Employer Match Tuition Reimbursement