A dynamic AI startup is seeking a Customer Education & Community Lead to design educational programs and cultivate community engagement. This role involves creating content and facilitating customer success while partnering with various teams. The expected salary range is between $120,000 and $180,000, complemented by equity and comprehensive benefits. If you're passionate about enabling users to master innovative products and shaping marketing within the AI landscape, this is an excellent opportunity.
#J-18808-Ljbffr
$120k-180k yearly 1d ago
Looking for a job?
Let Zippia find it for you.
Customer Service Specialist (Call Center)
Recology 4.5
Seattle, WA jobs
THE ROLE OF CUSTOMER SERVICE SPECIALIST (Location in South Seattle) Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:
* Answers telephone from customers.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
* Six months related experience and/or training.
* Computer programs, including Microsoft Office suite of applications.
* High school diploma or GED required.
* Bachelor's degree preferred.
Skill and/or Ability to:
* Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
* Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
* Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
* Demonstrates ability to use computers and technology capabilities.
* Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
* Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
* Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
* Effectively and productively engages with others and establishes trust, credibility, and confidence.
* Promotes collaboration and assists others with their initiatives and efforts.
* Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
* Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
* Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.
RECOLOGY OFFERS:
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
RECOLOGY BENEFITS MAY INCLUDE:
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
$34k-41k yearly est. 16d ago
Customer Service Specialist 2
Recology 4.5
Marysville, CA jobs
The role of Customer Service Specialist 2 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Essential Responsibilities * Answers telephone or greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
* Other duties as assigned
Qualifications
* High school diploma or GED required.
* Bachelor's degree preferred.
* 2+ years of related experience and/or training.
Recology Offers
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
Recology Benefits May Include
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
Supplemental Information
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
$33k-40k yearly est. 6d ago
Customer Service Specialist 1
Recology 4.5
McMinnville, OR jobs
The role of Customer Service Specialist: Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Essential Responsibilities * Answers telephone or greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
* Other duties as assigned
Qualifications
* High school diploma or GED required.
* Bachelor's degree preferred.
* 0 - 2 years of related experience and/or training.
Recology Offers
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
Recology Benefits May Include
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
Supplemental Information
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
$32k-38k yearly est. 20d ago
Customer Service Specialist 2
Recology 4.5
Fortuna, CA jobs
The Role of Customer Service Representative 2 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Essential Responsibilities * Answers telephone or greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
* Other duties as assigned
Qualifications
* High school diploma or GED required.
* Bachelor's degree preferred.
* 2+ years of related experience and/or training.
Recology Offers
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
Recology Benefits May Include
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
Supplemental Information
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
Opportunities are available for talented Psychic and Tarot readers on an elite Telephone Psychic Network 1-800 line. Customers are provided great readers that have undergone our evaluation successfully. This is a good line because customers come first and readers are regarded well too.
Many wonderful staff incentives include holiday bonus, yearly pay increases, and so much more.
This is an opportunity to render services from the comfort of your own place.
$31k-57k yearly est. 5d ago
Customer Representative
Inspired 4.3
Flagstaff, AZ jobs
About the job Travel customer representative
As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.
Key Responsibilities
Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
Assist with travel bookings, changes, cancellations, and special requests.
Provide accurate information about destinations, travel documents, and agency policies.
Follow up with clients to confirm trip details and satisfaction.
Handle concerns or complaints with empathy and problem-solving skills.
Ideal Candidate
Excellent verbal and written communication skills.
Strong customer service experience (preferably in travel or hospitality).
Organized, dependable, and proactive with a high attention to detail.
Comfortable with technology and quick to learn booking platforms and systems.
Passion for travel and helping others plan unforgettable experiences.
Perks
100% remote work with flexible scheduling.
Opportunities for growth within the agency.
Travel perks and exclusive industry discounts.
Supportive team environment with ongoing training.
If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!
$33k-41k yearly est. 14d ago
Customer Representative
Inspired 4.3
Tucson, AZ jobs
About the job Travel customer representative
As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.
Key Responsibilities
Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
Assist with travel bookings, changes, cancellations, and special requests.
Provide accurate information about destinations, travel documents, and agency policies.
Follow up with clients to confirm trip details and satisfaction.
Handle concerns or complaints with empathy and problem-solving skills.
Ideal Candidate
Excellent verbal and written communication skills.
Strong customer service experience (preferably in travel or hospitality).
Organized, dependable, and proactive with a high attention to detail.
Comfortable with technology and quick to learn booking platforms and systems.
Passion for travel and helping others plan unforgettable experiences.
Perks
100% remote work with flexible scheduling.
Opportunities for growth within the agency.
Travel perks and exclusive industry discounts.
Supportive team environment with ongoing training.
If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!
$33k-41k yearly est. 13d ago
Customer Representative
Inspired 4.3
New York, NY jobs
About the job Travel customer representative
As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.
Key Responsibilities
Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
Assist with travel bookings, changes, cancellations, and special requests.
Provide accurate information about destinations, travel documents, and agency policies.
Follow up with clients to confirm trip details and satisfaction.
Handle concerns or complaints with empathy and problem-solving skills.
Ideal Candidate
Excellent verbal and written communication skills.
Strong customer service experience (preferably in travel or hospitality).
Organized, dependable, and proactive with a high attention to detail.
Comfortable with technology and quick to learn booking platforms and systems.
Passion for travel and helping others plan unforgettable experiences.
Perks
100% remote work with flexible scheduling.
Opportunities for growth within the agency.
Travel perks and exclusive industry discounts.
Supportive team environment with ongoing training.
If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!
$31k-37k yearly est. 14d ago
Associate Customer Service Representative - WA
California Water Service Group 4.4
Puyallup, WA jobs
The Customer Service Representative provides proficient, high-quality attention and assistance to new and existing customers. The work is performed under direct supervision and requires exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with others. This position is located in East Pierce, WA.
ESSENTIAL FUNCTIONS:
Accurately balance and complete a daily cash report
Takes customer orders and provides high-quality customer service as necessary
Assists customers in person and by phone, addressing questions regarding billing, payments, conservation and water quality
Enters data into the computer as required with speed and accuracy
Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports
Operates standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programs
Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawer, and prepares bank deposits
Edits meter reading, writes and resolves service orders, folds and stuffs bills as requested
Updates customer accounts as needed
Corresponds with customers regarding metered billing status
Scans and saves service orders, files customer and system service orders
Performs other duties as assigned
Duties may include supporting other partner states, excluding California
Attend meetings and training as required
May be requested to work overtime or an alternative schedule based on company needs
Required Knowledge, Skills, and Abilities:
Account skills for compiling adjustment and completing deposits
Fast and accurate data entry skills
Proficient with Outlook, Microsoft Word and Excel
Proficiency required in handling and balancing cash
Knowledge of English usage, spelling, grammar, and punctuation
Knowledge of office methods and equipment, including filing systems
Knowledge of principles and practices of customer service
Ability to operate a personal computer and other office equipment
Ability to manage multiple tasks accurately and with good humor
Ability to take initiative to address and resolve problems
MINIMUM QUALIFICATIONS:
High school diploma
Degree preferred
Five years of customer service experience
Minimum three years' experience in a call center or shared services environment
Excellent customer service skills with a pleasant and professional manner
Prior utility experience preferred
Must be available to work extended hours as required for customer needs
Valid State Driver's License
Background check and clean driving record required
Salary Range: $22.50 - $37.40
Deadline to submit resumes: Thursday, January 22, 2026
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.
$22.5-37.4 hourly Auto-Apply 14d ago
Customer Representative
Inspired 4.3
Phoenix, AZ jobs
About the job Travel customer representative
As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.
Key Responsibilities
Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
Assist with travel bookings, changes, cancellations, and special requests.
Provide accurate information about destinations, travel documents, and agency policies.
Follow up with clients to confirm trip details and satisfaction.
Handle concerns or complaints with empathy and problem-solving skills.
Ideal Candidate
Excellent verbal and written communication skills.
Strong customer service experience (preferably in travel or hospitality).
Organized, dependable, and proactive with a high attention to detail.
Comfortable with technology and quick to learn booking platforms and systems.
Passion for travel and helping others plan unforgettable experiences.
Perks
100% remote work with flexible scheduling.
Opportunities for growth within the agency.
Travel perks and exclusive industry discounts.
Supportive team environment with ongoing training.
If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!
$33k-41k yearly est. 14d ago
Customer Representative
Inspired 4.3
Saint Johns, AZ jobs
About the job Travel customer representative
As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.
Key Responsibilities
Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
Assist with travel bookings, changes, cancellations, and special requests.
Provide accurate information about destinations, travel documents, and agency policies.
Follow up with clients to confirm trip details and satisfaction.
Handle concerns or complaints with empathy and problem-solving skills.
Ideal Candidate
Excellent verbal and written communication skills.
Strong customer service experience (preferably in travel or hospitality).
Organized, dependable, and proactive with a high attention to detail.
Comfortable with technology and quick to learn booking platforms and systems.
Passion for travel and helping others plan unforgettable experiences.
Perks
100% remote work with flexible scheduling.
Opportunities for growth within the agency.
Travel perks and exclusive industry discounts.
Supportive team environment with ongoing training.
If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!
$32k-40k yearly est. 14d ago
Customer Relations Account Specialist
Area Wide Protective (Awp 4.5
Santa Ana, CA jobs
AWP Safety is a rapidly growing national safety services provider committed to protecting our customers' people, businesses, and time. AWP Safety is America's Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company's capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America's roads and work zone professionals need and deserve AWP Safety protection.
Job Description
As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.
Enter high volumes of data into the various systems timely and accurately for billing purposes
Adjust and handle billing discrepancies and rejections timely and accurately
Validate, verify, and compare contract agreements as needed
Provide excellent customer service and provide customers with a positive experience
Support the team in securing timely payments from customers
Act as a resource for other functions within AWP
Answer phones and respond to inquiries using a professional and courteous demeanor
Provide general office support and peer training as requested
Comply with all AWP policies, procedures, and safety requirements
Perform other duties and special projects as assigned
Qualifications
High school diploma or GED required
3-5 years AR/Billing experience preferred
Strong customer service skills
Basic knowledge of accounting principles and terminology; strong math skills
Excellent verbal and written communication
Intense focus on accuracy and attention to detail; organized
Problem-solving skills
Critical thinking skills
Demonstrate high degree of accuracy and attention to detail
Excellent organizational skills
Outgoing & assertive personality - not afraid to approach individuals
Proficiency with Microsoft Office Suite Products (Excel, Word)
Experience with American Contractor, Prelude, Microsoft Great Plains, and Salesforce software preferred
$68,000 - $72,000
Additional Information
Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.
Eligibility for benefits starts on the 1st of the month following your hire date.
Company-paid life insurance coverage.
Company-paid long-term disability (LTD) insurance.
Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Participation in the 401(k) retirement plan.
Paid Time Off (PTO) and paid holidays.
AWP
Safety is an
Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
$68k-72k yearly 2d ago
Customer Relations Account Specialist
AWP Safety 4.5
Santa Ana, CA jobs
AWP Safety is a rapidly growing national safety services provider committed to protecting our customers' people, businesses, and time. AWP Safety is America's Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company's capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America's roads and work zone professionals need and deserve AWP Safety protection.
Job Description
As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.
* Enter high volumes of data into the various systems timely and accurately for billing purposes
* Adjust and handle billing discrepancies and rejections timely and accurately
* Validate, verify, and compare contract agreements as needed
* Provide excellent customer service and provide customers with a positive experience
* Support the team in securing timely payments from customers
* Act as a resource for other functions within AWP
* Answer phones and respond to inquiries using a professional and courteous demeanor
* Provide general office support and peer training as requested
* Comply with all AWP policies, procedures, and safety requirements
* Perform other duties and special projects as assigned
Qualifications
* High school diploma or GED required
* 3-5 years AR/Billing experience preferred
* Strong customer service skills
* Basic knowledge of accounting principles and terminology; strong math skills
* Excellent verbal and written communication
* Intense focus on accuracy and attention to detail; organized
* Problem-solving skills
* Critical thinking skills
* Demonstrate high degree of accuracy and attention to detail
* Excellent organizational skills
* Outgoing & assertive personality - not afraid to approach individuals
* Proficiency with Microsoft Office Suite Products (Excel, Word)
* Experience with American Contractor, Prelude, Microsoft Great Plains, and Salesforce software preferred
* $68,000 - $72,000
Additional Information
* Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.
* Eligibility for benefits starts on the 1st of the month following your hire date.
* Company-paid life insurance coverage.
* Company-paid long-term disability (LTD) insurance.
* Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
* Participation in the 401(k) retirement plan.
* Paid Time Off (PTO) and paid holidays.
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
$68k-72k yearly 14d ago
Customer Service Professional
Keter Environmental Services LLC 4.0
Stamford, CT jobs
About Us
Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information.
Job Purpose
As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience.
Duties and Responsibilities
People
Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.
Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support.
Operations
Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.
Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.
Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.
Stakeholder Management
Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.
Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.
Strategy
Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.
Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
Performs other duties as assigned.
Qualifications
Education & Experience:
High school diploma or GED required
Associate's or Bachelor's degree in Business, Communications, or a related field preferred
Familiarity with customer service principles, including active listening and empathy.
Experience using phones, email or live chat to communicate with customers.
Understanding of the company's products, services, and policies to provide accurate information.
Ability to handle customer inquiries, complaints and services.
Basic troubleshooting and problem-solving techniques.
Strong written and verbal communication skills.
Knowledge & Skills:
Previous experience in customer-facing roles such as retail, hospitality, or call centers.
Ability to handle customer inquiries professionally and resolve issues effectively.
Ability to meet or exceed performance goals in a customer service setting.
Strong communication skills with a focus on clarity and professionalism.
Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.
Work Conditions/Physical Requirements
Office environment. Noise level is moderate.
Work is primarily performed at a desk using a computer and other standard office equipment
Occasional walking to meetings or shared office equipment may be required.
Ability to work after normal business hours as needed.
Waste Harmonics Keter Comprehensive Benefits Package
Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
7 Paid Holidays
At Waste Harmonics Keter , we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.
$31k-45k yearly est. Auto-Apply 60d+ ago
Customer Service Professional
Keter Environmental Services LLC 4.0
Stamford, CT jobs
About Us
Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service.
Visit Waste Harmonics Keter for more information.
Job Purpose
As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience.
Duties and Responsibilities
People
Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.
Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support.
Operations
Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.
Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.
Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.
Stakeholder Management
Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.
Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.
Strategy
Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.
Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
Performs other duties as assigned.
Qualifications
Education & Experience:
High school diploma or GED required
Associate's or Bachelor's degree in Business, Communications, or a related field preferred
Familiarity with customer service principles, including active listening and empathy.
Experience using phones, email or live chat to communicate with customers.
Understanding of the company's products, services, and policies to provide accurate information.
Ability to handle customer inquiries, complaints and services.
Basic troubleshooting and problem-solving techniques.
Strong written and verbal communication skills.
Knowledge & Skills:
Previous experience in customer-facing roles such as retail, hospitality, or call centers.
Ability to handle customer inquiries professionally and resolve issues effectively.
Ability to meet or exceed performance goals in a customer service setting.
Strong communication skills with a focus on clarity and professionalism.
Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.
Work Conditions/Physical Requirements
Office environment. Noise level is moderate.
Work is primarily performed at a desk using a computer and other standard office equipment
Occasional walking to meetings or shared office equipment may be required.
Ability to work after normal business hours as needed.
Waste Harmonics Keter Comprehensive Benefits Package
Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
7 Paid Holidays
At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.
$31k-45k yearly est. Auto-Apply 60d+ ago
Call Center Representative - Day Shifts (Sequim, WA)
Security Services Northwest Inc. 4.6
Sequim, WA jobs
About the Company:
Security Services Northwest, Inc. (SSNW) is your full-service security company. Founded in 1977, we offer professional and complete security services for residential, commercial, and industrial customers in Washington, Oregon, California, Wyoming, Idaho, Utah and Alaska.
Security Services Northwest is a nationally recognized supplement for Department of Defense anti- terrorism force protection.
From providing armed and unarmed security officers and patrol services to installing burglar alarms and camera systems, Security Services Northwest, Inc., provides our customers with the highest level of service. We have an exceptional, experienced team to assist you in mastering your skills, with great growth opportunity.
If you're passionate about always doing your best work, making an essential contribution, and serving with kindness and humility, please consider applying today! People are at the heart of our business, and we're always looking for new people to join our family of professionals!
"Work Hard, Be Kind."
Benefits:
$21/hour for day shifts
Health Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Paid Time Off (PTO)/Holidays Paid at time and a half if worked
Opportunity for overtime
SSNW is a drug-free workplace.
SSNW is seeking a full-time Day Shift Dispatcher/Customer Service Representative for our corporate headquarters in Sequim, WA.
Dispatchers monitor burglary, fire, and medical alarms for hundreds of customers
Dispatch alarms to the appropriate agency;
Answer phones, take messages, and dispatch calls for answering service customers
Perform a variety of computer tasks and other office duties.
As a 24/7 operation, we have multiple shifts available each day with weekend and holiday work, and variable days off.
Applicant must be comfortable with multi-tasking, a high-stress work environment, and the work pace changing drastically at times.
Requirements:
Must be able to pass an office efficiency checklist:
Typing test - 40 WPM minimum
Take sample calls with messages, dispatch call
send email, fax, etc...
Navigate between screens
Put calls on hold, transfer calls
Excel, Word, Microsoft 365
Shift:
10-hour shift
Swing shift
Day shift
Night shift
Monday to Friday
Weekend availability
Holidays
Work setting:
In-person
Ability to commute:
Sequim, WA 98382: Reliably commute or planning to relocate before starting work (Required)
Must be able to come into the office every day
Experience:
Dispatching: 1 year (Preferred)
Office or Clinical work
$21 hourly Auto-Apply 60d+ ago
Customer Service Evaluators
Data Quest Investigations 3.2
Boston, MA jobs
Seeking independent contractors to patronize businesses as a third-party, unbiased evaluator and report on the Customer Experience (CX). Your feedback enables companies to implement appropriate actions to correct poor customer service before customers become dissatisfied and take their business elsewhere. Join our database to have access to monthly auditing opportunities at restaurants, bars, hotels, movie theaters, retail stores, and parking facilities in the Providence/Warwick area. Compensation: $15.00 - $25.00 per hour
Established in 1981, Data Quest, Ltd. is a licensed, insured and bonded, full-service corporate private investigations agency, which provides elite information gathering, and loss prevention & detection expertise to companies, attorneys, and individuals throughout the United States.
Headquartered in Massachusetts, Data Quest's clients consist of more than 1,000 companies in a wide range of industries, including Fortune 500 corporations as well as smaller companies on a local and regional level.
• Corporate & Domestic Investigations
• Background Checks
• Employee Tip Line Programs
• Employment Screenings
• Interrogations
• Interview & Statement Taking
• Loss Prevention Consultations
• Loss Prevention Seminars
• Missing Persons (Skip Trace/Locate)
• Mystery Shopping
• Pre- and Post-Employment Screenings
• Public Record Research & Retrieval
• Security Guards
• Surveillance
• Undercover Investigators
$15-25 hourly Auto-Apply 60d+ ago
Bilingual Call Center Representative I
Southwest Water Texas 4.1
Sugar Land, TX jobs
This position is intended to perform Customer Care Functions at an entry level. This position requires significant direction from more experienced department personnel. This position will solicit approaches for performing Customer Care Functions from the more experienced members of the Customer Care team, and seek approval before making changes.
What We Offer
* Paid Time Off: Starting at 3 weeks annually along with 11 company-paid holidays
* Health and Wellness Benefits: The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well.
* 401(k) Program with Matching Contribution: We offer a 100% match on contributions up to 4% of your salary, plus an additional 3% employer contribution.
* Grow With Us: Professional development opportunities through training, professional certifications, and education allowance.
* Additional Benefits: Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.
* Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.
What You'll Do
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
This position will be willing and able to perform the following duties and others as assigned:
* Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.
* Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.
* Estimate adjustments to consumption and escalate to the manager to provide credit adjustments.
* Make outbound calls to customers as necessary.
* Works within established guidelines and policies.
What You'll Bring
Education
* High School Diploma or GED
Work Experience
* 1 year of directly related experience in customer care.
* Must be biligual
Work Environment
Office Based Role
$32k-39k yearly est. 16d ago
Overnight Call Center Representative
Vertical Screen/Fieldprint 4.5
Warminster, PA jobs
About Us
Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's leading applicant screening firms - but we're not your typical background check company. With our family of companies - Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint - we support some of the biggest names in business, healthcare, education, and government.
We're proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We're a team of kind, collaborative professionals who genuinely care about what we do - and about each other.
Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference - every single day.
Job Description
The Occupational Health Services Researcher supports our clients' applicants by handling incoming calls regarding drug screens and other health services.
This is a full-time in office position out of Warminster, PA. We are seeking a shift of 10pm - 6am Tuesday through Saturday. Must be able to train during the day for the first 4-6 weeks. This position pays $16.00hr.
Responsibilities
Handle a high volume of inbound or outbound calls
Evaluate documentation and information needed
Processing and following up on invoices and faxes
Administrative duties such as filing, scanning, and mailing different types of documents
Maintain and document detailed notes in system regarding correspondence with applicants
Required Skills
Must be able to work in a fast paced, inbound/outbound call center environment
Ability to multitask
Strong attention to detail
Ability to efficiently operate and navigate a computer and internal software
Excellent verbal and written communication skills
Must be proficient in Microsoft Office
Education
The candidate we are seeking will have at a minimum a high school diploma or equivalent.
Benefits
Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Employee referral bonus program
Discounts through partnerships & neighborhood business programs
Additional Information
All candidates are subject to a drug test and a background screening.
Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.