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Visual merchandising manager skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Dr. Timothy Edwards,
Jaunelle Celaire
Below we've compiled a list of the most critical visual merchandising manager skills. We ranked the top skills for visual merchandising managers based on the percentage of resumes they appeared on. For example, 15.5% of visual merchandising manager resumes contained customer service as a skill. Continue reading to find out what skills a visual merchandising manager needs to be successful in the workplace.

15 visual merchandising manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how visual merchandising managers use customer service:
  • Committed to quality customer service performing all responsibilities with professionalism and quality under extreme pressure while implementing established standards and procedures.
  • Coordinated all administrative functions and managed the customer service complaint process to ensure smooth and efficient operation and problem resolution.

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how visual merchandising managers use pos:
  • Facilitate POS distribution to Field Sales Representatives and manage on-line warehousing and fulfillment portal.
  • Performed technical duties including monthly POS system security updates.

3. Store Operations

Here's how visual merchandising managers use store operations:
  • Managed daily store operations and merchandise presentation, utilizing visual standards and techniques.
  • Coordinated business seasonal sets with in-store marketing and store operations.

4. Ladders

Here's how visual merchandising managers use ladders:
  • Managed the Ladders, Guttering and Poly Sheeting categories with sales totaling over $525MM - 2 years.
  • Experienced with the proper safety usage of manual and power tools, lifting, and ladders.

5. Direct Reports

Here's how visual merchandising managers use direct reports:
  • Managed approximately 30 direct reports.
  • Hired & developed associates (direct and non direct reports), merchandise execution, store environment and major marketing events.

6. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how visual merchandising managers use loss prevention:
  • Organized and supervised staff training activities including diversity and inclusion programs and loss prevention programs.
  • Developed and improved the store's Loss Prevention division, resulting in a 46% decrease in units lost for 2006.

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7. Excellent Interpersonal

Here's how visual merchandising managers use excellent interpersonal:
  • Provide excellent interpersonal skills supporting a team environment.

8. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how visual merchandising managers use sales floor:
  • Managed sales floor and provided knowledgeable personal assistance for customers.
  • Maintain a clean and organized sales floor, while trying to promote sales through creating a welcoming and aesthetically appealing experience.

9. Visual Presentation

Here's how visual merchandising managers use visual presentation:
  • Implement store visual presentation -Distribute display responsibilities to staff -Edit existing and create original presentations based on store size and merchandise
  • Trained and managed 24 stores in visual merchandising and achieved significant improvements in their visual presentation standards.

10. Store Management

Here's how visual merchandising managers use store management:
  • Provided extensive communication and problem solving to store management and retail staff in reference to marketing and merchandising strategies.
  • Controlled costs by providing store management with merchandising solutions that eliminated unnecessary sign replacement and improper sign usage.

11. Merchandise Flow

Here's how visual merchandising managers use merchandise flow:
  • Facilitated training through sales education meetings, merchandise flow meetings and practiced empowerment among all.
  • Manage overall merchandise flow for entire apparel department.

12. Merchandise Presentation

Here's how visual merchandising managers use merchandise presentation:
  • Assisted in developing, monitoring execution, and measuring the performance of business strategies, merchandise presentations and operating programs.
  • Managed all aspects of corporate merchandise presentation standards by implementing training classes based on merchandise trends and monthly corporate direction.

13. Retail Store

Here's how visual merchandising managers use retail store:
  • Formed the overall retail store design and implemented individual displays and arrangements promoting product sales and customer creativity.
  • Managed the aesthetic environment of four retail stores while training for District level responsibilities

14. Visual Standards

Visual standards are a set of rules or regulations that define how a product should visuall look to end users.

Here's how visual merchandising managers use visual standards:
  • Traveled with Regional Sales Manager to evaluate store presentation and ensure adherence to corporate visual standards.
  • Developed and train sales associates and management staff on visual standards and merchandising expectations.

15. Store Environment

Here's how visual merchandising managers use store environment:
  • Facilitated daily store environment presentation and set execution directives, through management of visual and support teams.
  • Contributed to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise.
top-skills

What skills help Visual Merchandising Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on visual merchandising manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What visual merchandising manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.
Do you want to know more?
Read more about what experts have to say about visual merchandising manager

List of visual merchandising manager skills to add to your resume

Visual merchandising manager skills

The most important skills for a visual merchandising manager resume and required skills for a visual merchandising manager to have include:

  • Customer Service
  • POS
  • Store Operations
  • Ladders
  • Direct Reports
  • Loss Prevention
  • Excellent Interpersonal
  • Sales Floor
  • Visual Presentation
  • Store Management
  • Merchandise Flow
  • Merchandise Presentation
  • Retail Store
  • Visual Standards
  • Store Environment
  • Drive Sales
  • Product Placement
  • Business Results
  • Product Knowledge
  • Presentation Standards
  • Store Sales
  • Sales Associates
  • Merchandise Handling
  • Window Displays
  • Merchandise Placement
  • Visual Displays
  • Promotional Events
  • Increase Sales
  • Sketch
  • Store Standards
  • Sales Reports
  • Conference Calls
  • Store Presentation
  • Trade Shows
  • Store Events
  • Inventory Control
  • Corporate Visual
  • Visual Directives
  • Market Trends
  • Inventory Management
  • In-Store Displays
  • Visual Aspects
  • Brand Marketing
  • Store Locations
  • Store Layout
  • Flagship Store
  • Store Associates
  • Window Installation

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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