Visual Sound jobs - 37 jobs

Visual Sound is seeking an experienced Corporate Account Manager with a sales background in A/V technology for Live Events. This role involves heavy prospecting, contacting potential customers, meeting with clients, preparing sales proposals, and securing contracts in the Mid-Atlantic region to support our Production and Staging operations. Additionally, this person will also contribute to the growth of our Live Events division by acquiring venues through preferred and exclusive contracts. These venues may include hotels, special event spaces, and educational facilities. The ideal candidate will possess a background in selling technology within the audiovisual industry. Responsibilities: Responsible for servicing existing client base while generating new business to expand current customer base Provides accurate and timely submittal of sales orders and job notes to appropriate order processing and technical staff Maintain a healthy pipeline at all times that ensures achievement of established revenue targets Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience Attend industry functions including tradeshows, networking events and forums Revenue Generation: Meet and/or exceed all company sales goals and objectives as it relates to this position Understand event cost structure and incorporate this according to established profitability guidelines Identify and secure exclusive and preferred status agreements with venues, working with senior management through the sales and contracting phase Qualifications: The Senior Account Manager shall possess extensive experience in B2B sales with an emphasis on the hospitality industry, hotel sales, marketing and is comfortable selling live event audiovisual technology. This candidate must have a competitive spirit with a hunter-mentality that can open doors. Travel: It is expected that this position will require a moderate to considerable amount of travel to customer and vendor sites. Minimal overnight travel will be required with the possible exception of manufacturer sales meetings, out-of-town training, industry functions and event support.

Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun! OPPORTUNITY SUMMARY Cenero is seeking a Service Administrator who can join our team to provide support for audiovisual (AV), IT, and related systems for Cenero clients. Using Cenero's advanced Managed Service offerings, the Service Administrator will be the face of our customer service team interfacing with clients from our SOC (Service Operations Center). You are responsible for updating internal service tickets, reviewing & manage existing and auto-created tickets, and professionally communicating service status, etc. to all interested parties including clients. The ideal candidate would be eager to grow a career in the AV/IT industry is a fast learner and has a passion for working with customers in a fast-paced environment. Someone who is able to manage multiple tasks and consistently communicate progress is who we are looking for! ESSENTIAL DUTIES AND RESPONSIBILITIES Monitor and Manage the Dispatch inbox queue Open Preventative Maintenance Service tickets, record information Coordinate subcontractor dispatch and relaying site information for TSE tickets Interface with customers keeping them in the loop on case information Manage Caseload and ensure cases progress in CRM as well as through client-facing communications Ensure cases owned have an update and customer interaction at least every 1-2 days Ensure cases are moving forward Assist in working with customers on availability for service visits. Work as a part of the Preventative Maintenance Task team Manage the monthly schedule of upcoming PM visits Reach out to customers to schedule visits Work with Cenero FSE/subcontractor to ensure PM documentation is submitted and recorded correctly Maintain a positive attitude, a strong work ethic, and embrace a team-centric environment Other duties as assigned SUPERVISORY RESPONSIBILITIES Manage all aspects of assigned service tickets from creation through resolution. Coordinate required activities with subcontractors and Cenero personnel. The position does not directly manage personnel. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree (B. S.) from a four-year college or university in an appropriate engineering field; and/or five+ years related experience and/or training; or equivalent combination of education and experience. Two+ years of customer service experience KEY REQUIRED CHARACTERISTICS Resourceful Excellent verbal and written communication skills High Emotional Intelligence Ability to confidently function in occasional high-stress situations Strong desire to help clients succeed LANGUAGE SKILLS Ability to read, analyze, and interpret complex documents including product specifications, wiring diagrams, and architectural drawings. Ability to respond effectively to sensitive customer inquiries or complaints. Ability to clearly and unambiguously communicate verbally or in writing. MATHEMATICAL SKILLS Ability to comprehend and apply principles of modern algebra and acoustical equations. REASONING ABILITY Strong ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard, and talk or hear. The employee is often required to stand, walk, and reach with hands and arms. Heavy lifting is not usually required. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Location is 85% at the Malvern office, potentially 15% at client sites. The environment is a typical office, server rooms, and NOC centers. Benefits and Perks Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription Savings and 401K Investments with company match Health Savings Account (HSA) Flexible Spending Account (FSA) Dependent Care Spending Account (DCA) 100% Company paid Life insurance 100% Company paid Short Term Disability Optional Long Term Disability Paid Time Off awarded at hire On-site gym, weight room, locker room Giving Programs Employee Tuition Reimbursement Opportunities to network and connect Lucrative Employee Referral program Delicious Free coffee and Warm Philly soft pretzels every Wednesday Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun! Since 1999, Cenero has offered a range of Audio Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas) At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment. Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH No employment agencies or third-party resumes will be accepted.

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun! OPPORTUNITY SUMMARY Cenero is actively seeking an assertive, confident, ambitious problem-solver as their next Sales Executive (Audio Visual and Unified Communications) operating from our Malvern, PA office. This is very much a “hunter” role, needed to establish new business relationships, manage existing accounts and continue the process of differentiating our company from competitors. The ideal salesperson must be able to demonstrate a high level of skill in identifying and closing top decision-makers within mid-large companies, preferably with multiple office locations. A proven track record in prospecting-via networking and participation in various industry groups is a major plus. Qualified candidates must demonstrate the ability to see projects through from planning to completion, be entrepreneurial-minded, and be a ‘strategic thinker that is able to provide the best possible solutions for clients. Essential Duties and Responsibilities Develop new business while applying full-cycle methodologies and tools including, identification, qualification, positioning, competitive analysis, and closing timelines Manage and grow existing accounts using exceptional sales and relationship building skills Ability to dig deep and uncover the goals of an organization and fully explain how our client might be able to help them achieve those goals Responsible for the development, execution, and delivery of quality solution focused client presentations at a “C” level Involvement in the relevant community, trade, and professional organizations Maintain a positive work attitude, strong work ethic, and embrace a team-centric environment Other responsibilities as necessary or assigned Education and/or Experience Bachelor's degree (B. S.) from a four-year college or university in an appropriate field or equivalent on-the-job experience Must have 3-5 years minimum successful BTB AV or AV-IT sales experience in audiovisual or related industries Proven ability to listen, extrapolate information, and leverage resources to effectively provide solutions to customer needs Ability to effectively learn technical products, services, and solutions and readily apply new knowledge required Ability to identify and build relationships with senior-level decision-makers Accurate and timely forecasting Challenger Sales Training is a plus Excellent verbal and written communication skills Strong interpersonal and customer interface skills Superior time management skills Audiovisual installation and venue/event management experience is preferred Applicable manufacturer training and certifications are preferred Ability to read, analyze, and interpret common scientific and technical journals, manuals, publications, financial reports, technical documents. Ability to respond to common inquiries or complaints from customers or members of the business community. Ability to present information to management, public groups, and/or clients. Ability to apply advanced mathematical concepts such as addition, subtraction, division, etc. Ability to calculate and differentiate margin, markup, cost, profit, etc. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and definitions in mathematical or diagram form and deal with several abstract variables. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform this job. While performing the duties of this job, the employee is regularly required to sit and talk and hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is also required to drive, walk and carry minimal materials to clients and prospects. Must have a valid driver's license and clean history. Must be able to pass background/security investigation for all client sites Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Company Information Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio-Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client's organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI-informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams. Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes: Proactive Managed Services identify and solve issues before meetings even start UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional Reactive Managed Services provide immediate assistance for all tech issues An Analytics Dashboard provides detailed data for more informed business planning AV Staffing Services provide on-site support of complex AV technology We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. Cenero has a new headquarters building in Malvern, PA, and 4 other U.S. offices. (New York, Washington DC, Charlotte, and Dallas) We offer a range of flexible AV solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design and delivery, as well as managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment. Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HLH. Direct candidates only. HLH. No employment agencies or third-party resumes will be accepted.

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun! OPPORTUNITY SUMMARY The Lead Installation Technician is responsible for basic and advanced technical and mechanical production of Cenero's audiovisual and video conferencing integration projects. Actively participates in mechanical and technical production and processes to ensure a great client experience delivered with the highest quality possible. Follow Cenero core values and PROQUALAS processes. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. · Technical Production - Provide technical installation and Guidance for Cenero's basic and advanced integration projects - Exhibit high level experience and ability on technical processes, hardware and software - Provide technical understanding and guidance for basic and advanced signal flow - Setup, configure and test signal flow systems - Calibrate & tune audio and video levels and signals per performance standards - Diagnose and correct signal flow issues with standard troubleshooting methods · Mechanical Production - Provide mechanical install and guidance on Cenero's basic and advanced integration projects - Understand a high level of experience and ability on mechanical processes, materials and tools - Utilize mechanical installation standards to ensure hardware is installed safely and as specified in design - Use proper methods to carefully load/unload, pack and secure materials in transit for installations · Production Support - Utilize room check process and dry-run/prep process to ensure job is completed as designed - Maintain clean and orderly work environment at all times - Participate in lesson learned discussions and PROQUALAS improvement process - Provide daily updates by reporting to the Production Manager and Project Managers. · Engineering & Sales Support - Utilize and maintain proper PPE protocol at all times - Understand and execute document control process training for field mark-ups · Other areas of responsibilities - Maintain client interaction, assessment of site conditions and training protocols - Ensure safety training is current SUPERVISORY RESPONSIBILITIES Coordinate required activities with subcontractors and Cenero personnel through the required management chain. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE - High school, trade school or college education and/or related experience and/or training; or equivalent combination of education and experience. - Advanced knowledge and hands on experience with AV equipment - Advanced knowledge of VTC, ATC, networking software and hardware. - Advanced knowledge of TCP/IP networking, switches, routers, firewalls is preferred - Advanced working knowledge of computers (Windows based) and software. - Basic customer service experience - Maintain a positive attitude, strong work ethic, and embrace a team centric environment LANGUAGE SKILLS Ability to read, analyze, and interpret the complex documents including product specifications, wiring diagrams, and architectural drawings. Ability to respond effectively to sensitive customer inquiries or complaints. Strong interpersonal and communication skills are required. MATHEMATICAL SKILLS Ability to comprehend and apply principles of modern algebra and equations. CERTIFICATES, LICENSES, REGISTRATIONS - Valid driver's license with minimum 3-year clean driving record - Infocomm CTS certification (3 years from employment start) - Crestron DMC-E required (must obtain within 2 years of employment) - Additional applicable industry certifications and training is required. - Additional applicable manufacturer certifications and training is required - Maintain and/or acquire OSHA 10 Hr construction within 3 months from employment start PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard; and talk or hear. The employee is often required to stand, walk, and reach with hands and arms. Must be able to lift 75 pounds regularly. Must be comfortable and capable of overhead work while on ladders, lifts and scaffolding. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional travel to remote sites (>2hrs from a Cenero office) is necessary. This may include extended drive time or flights. 90% at client sites / 10% at office. Environment range from construction sites to professional offices, server rooms, and Network Operation Centers. BENEFITS AND PERKS Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription Savings and 401K Investments with company match Health Savings Account (HSA) Flexible Spending Account (FSA) Dependent Care Spending Account (DCA) 100% Company paid Life insurance 100% Company paid Short Term Disability Optional Long-Term Disability Paid Time Off awarded at hire On-site gym, weight room, locker room Giving Programs Employee Tuition Reimbursement Opportunities to network and connect Lucrative Employee Referral program Delicious Free coffee Warm Philly soft pretzels every Wednesday in Malvern COMPENSATION TRANSPARENCY The salary range for a Lead Installation Technician can range from $25.50 per hour to $37.50 per hour. The actual amount to be offered to the successful candidate will be within that range. Individual pay is determined by different factors, including work experience, geographic location, job-related skills, education level, position specific certifications, and additional trainings completed. COMPANY INFORMATION Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun! Since 1999, Cenero has offered a range of Audio-Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas) Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes: Proactive Managed Services identify and solve issues before meetings even start UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional Reactive Managed Services provide immediate assistance for all tech issues An Analytics Dashboard provides detailed data for more informed business planning AV Staffing Services provide on-site support of complex AV technology At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment. Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH. No employment agencies or third-party resumes will be accepted.

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun! OPPORTUNITY SUMMARY The AV On-Site Service Engineer in Philadelphia, PA will provide daily on-site support of audiovisual (AV), IT and related systems. This position will also function as a service escalation point providing technical guidance and assistance to the client personnel, Cenero Project Management and Subcontractors as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide support of audiovisual, videoconferencing, and IT systems. Diagnose/ adjust/ repair and/or escalate audiovisual, videoconferencing, and IT related systems. Configure & deploy equipment for various applications as necessary. Provide end-user support including concierge system assistance and meeting support. Develop a professional environment which includes rapidly building technical credibility with the Client while providing exemplary Customer Service Professionally represent Cenero with Senior-level Clients showing empathy, patience, and competence. Clearly and concisely communicate complex technical concepts to peers, client, and management. Maintain new technology awareness through continuing education, training, seminars, reading. Help with coordinating all aspects of new designated projects at Customers facility including: Assist with communications between Cenero and the customer Help coordinate new project scheduling between Client and Cenero Operations Manager. Attend applicable new project meetings representing Cenero Professionally represent Cenero at all times to the Customer and other Contractors Conduct site surveys for new business opportunities when appropriate Assist Cenero Operational teams with installations and troubleshooting, as required. Function as Cenero's final “quality control” inspector to ensure all project work meets or exceeds the design specification. Accurately maintain Customer's Service Ticket information in Cenero's CRM Maintain accurate time sheet information. Other duties as assigned when deemed appropriate. SUPERVISORY RESPONSIBILITIES Manage all aspects of assigned service tickets from creation through resolution. Position does not directly manage personnel. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE Bachelor's degree (B.S.) in Engineering and two+ years Customer Service experience or five+ years AV related Service experience; or equivalent combination of education and experience. Detailed working knowledge of audiovisual systems including control systems, touch screens, switchers, projectors, Blu-ray players, displays, microphones, speakers and amps. Ability to terminate typical audiovisual related cabling including CAT, BNC, XLR. Detailed working knowledge of Video & Audio Conferencing systems (Polycom, Biamp, QSC preferred). Working knowledge of AV control systems (Crestron & AMX preferred). Detailed working knowledge of video & acoustic technical principals and basic electrical wiring. Requires a detailed working knowledge of audiovisual test and repair equipment. General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocols. General knowledge of TCP/IP networking, switches, routers, firewalls. Detailed working knowledge of computers (Windows based) and office software. Audiovisual installation experience is desired. KEY REQUIRED CHARACTERISTICS Resourceful and technically curious Excellent verbal and written communication skills High Emotional Intelligence Ability to confidently function in occasional high-stress situations Strong desire to help clients succeed LANGUAGE SKILLS Must have the ability to read, analyze, and interpret complex documents including product specifications, wiring diagrams, and architectural drawings; Ability to respond effectively to sensitive customer inquiries or complaints; Ability to clearly and unambiguously communicate verbally or in writing. MATHEMATICAL SKILLS The ability to comprehend and apply principles of modern algebra and acoustical equations is assumed. REASONING ABILITY In addition to excellent communication skills, have the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. CERTIFICATES, LICENSES, REGISTRATIONS General Audio Visual: CTS-X, General Certification, preferred Crestron DMC-E-4K Audio DSP Certifications, Biamp, Qsys, etc. Other applicable industry certifications and training as required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard; and talk or hear. The employee is often required to stand, walk, climb a 12' ladder and reach with hands and arms. Lifting objects with a max weight of 50 lbs. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environment is typical of a business environment, conference room, offices, server rooms, and NOC centers. There is potential to travel to other sites on occasion. BENEFITS AND PERKS Industry-leading healthcare coverage begins on your first day of employment. Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverage Contribute to your financial security with savings and a 401K Investment plan with company match Health Savings Account (HSA) Flexible Spending Account (FSA) Dependent Care Spending Account (DCA) 100% Company paid Life insurance for employees 100% Company paid Short Term Disability Optional Long Term Disability Enjoy paid vacation time and paid holidays annually. Paid Time Off awarded at hire On-site gym, weight room, locker room Augment your education with tuition assistance programs. Professional development opportunities to enhance your career Opportunities to network and connect Lucrative Employee Referral program Delicious Free coffee Warm Philly soft pretzels every Wednesday COMPANY INFORMATION Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun! Since 1999, Cenero has offered a range of Audio-Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas) Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes: Proactive Managed Services identify and solve issues before meetings even start UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional Reactive Managed Services provide immediate assistance for all tech issues An Analytics Dashboard provides detailed data for more informed business planning AV Staffing Services provide on-site support of complex AV technology At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment. Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH No employment agencies or third-party resumes will be accepted.

Cenero is service focused audio visual, unifed communications and IT solutions provider. Our core value lies in an experienced staff that has a genuine passion for working with the industry's most advnaced collaboration and audio visual technologies solutions that help organizations improve communication and drive efficiency. Our goal is helping companies gain a competitive edge by leveraging audio visual and conferencing technology as productive tools. Providing unmatched service and support before, during and after the installation to ensure our clients are always satisfied with your audio and visual investment. Headquartered in Malvern, PA, Cenero was named to Inc. 5000 List of America's Fastest Growing Companies for 2017 and was recently named one of the top 50 Systems Integrators in the US by Systems Contractor News. Job Description Cenero is looking for a Driver/Warehouse Technician to conduct local and interstate deliveries of audiovisual equipment in support of local and remote integration projects. He/She is responsible for representing our company in a professional manner while ensuring safe and timely delivery. Additionally, this position will also assist the Warehouse Manager with testing of equipment and material handling at our warehouse location in Malvern, PA. Job Responsibilities: Use proper methods to carefully load/unload, pack and secure materials in transit for installations Setup and test displays and other basic configurations in warehouse in advance of delivery Interface with Production and Warehouse Management as well as Cenero Project Managers and supervisors by providing timely updates on the status of deliveries Effectively communicate with the staff at client sites regarding equipment delivery (location and dock times) Accept shipments from both Parcel and Freight carriers. Assist in packing freight for shipping Receive inventory into computer system Utilize and maintain proper PPE protocol at all times Follow DOT regulations and safety standards Maintain a positive attitude, strong work ethic, and embrace a team-centric environment Other duties as assigned Qualifications High school, trade school or college education or related experience and/or training, or equivalent combination of education and experience Proven working experience as a Delivery Driver General knowledge and hands on experience with material handling Ability to communicate effectively with clients Must be able to lift 75lbs regularly Valid driver's license with minimum of 3 years clean driving record Current DOT Certification or ability to obtain Basic knowledge of Windows-based computers and software Ability to work in a fast-pace, changing environment Additional Information Competitive wages based on experience. All your information will be kept confidential according to EEO guidelines.

Visual Sound is seeking to hire a Command and Control Project Consultant (Sales) for our Corporate Office in Broomall, PA. The Project Consultant is responsible for the overall business growth of control room solutions on the East Coast. This role will be accountable for expanding market penetration for mission critical control room related technology to all vertical markets including, but not limited to: Transportation, Surveillance, Security, Monitoring, Utilities, Network Operations, Emergency Operations, and Government. The Project Consultant will be expected to establish and implement a market strategy, meet, and exceed assigned sales goals, and develop and maintain relationship with clients, vendors, and partners in the Command-and-Control marketplace. In addition, this position will be able to strategically target professional AV accounts for corporate, government, healthcare, and higher education within the same territory.

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun! JOB SUMMARY Cenero is actively seeking an assertive, confident, ambitious problem-solver as their next Senior Service Sales Specialist. This is a “hunter” role, needed to establish new business relationships, and continue the process of differentiating ourselves from our competitors. The ideal salesperson must be able to demonstrate a high level of skill in identifying and closing top decision-makers within Fortune 1000 companies, preferably with multiple office locations. A proven track record in prospecting-via networking and participation in various industry groups and straight cold-calling is a major plus. Qualified candidates must demonstrate the ability to find, manage and maintain service clients, be entrepreneurial-minded, and be a ‘strategic thinker that is able to provide the best possible solutions for our clients. Duties and Responsibilities Develop new business while applying full-cycle methodologies and tools including, identification, qualification, positioning, competitive analysis, and closing Manage and grow existing accounts using exceptional sales and relationship building skills Ability to dig deep and uncover the goals of an organization and fully explain how our clients might be able to help them achieve those goals Responsible for the development, execution, and delivery of quality solution focused client presentations at a “C” level Develop new leads through call calling and networking as well as working with fellow team members Prepares activity, referrals, and opportunity reports Effectively communicates and documents activities Other responsibilities as assigned Education and/or Experience College degree required in a related field or equivalent experience Must have 5 plus years of successful software, service, or managed service sales at the Enterprise level Proven ability to listen, extrapolate information, and leverage resources to effectively provide solutions to customer needs Ability to effectively learn technical products, services, and solutions and readily apply new knowledge required Proficiency in Windows Operating Systems, Microsoft Office, and Internet Explorer is required Ability to identify and build relationships with senior-level decision-makers Familiarity with audiovisual solutions is preferred Accurate and timely forecasting Challenger Sales Training is a plus Excellent verbal and written communication skills Strong interpersonal and customer interface skills Superior time management and problem-solving skills Possess the ability to work in a team-oriented environment as well as independently Must have a valid driver's license with a clean record for 3+ years. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform this job. While performing the duties of this job, the employee is regularly required to sit and talk and hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is also required to drive, walk and carry minimal materials to clients and prospects. BENEFITS AND PERKS Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription Savings and 401K Investments with company match Health Savings Account (HSA) Flexible Spending Account (FSA) Dependent Care Spending Account (DCA) 100% Company paid Life insurance 100% Company paid Short Term Disability Optional Long Term Disability Paid Time Off awarded at hire On-site gym, weight room, locker room Giving Programs Employee Tuition Reimbursement Opportunities to network and connect Lucrative Employee Referral program Delicious Free coffee and Warm Philly soft pretzels every Wednesday COMPANY INFORMATION Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun! Since 1999, Cenero has offered a range of Audio Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas) At Cenero, we have a vibrant corporate culture which focuses on work/life balance. You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. Employee contributions can start immediately with a company match of 50% of your first 6% of deferral after six months of employment with a 3-year vesting schedule. We also offer Health Savings Account (HSA), and Flexible Spending Account (FSA). You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits will begin on Day One of employment. Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Cenero is service focused audio visual, unifed communications and IT solutions provider. Our core value lies in an experienced staff that has a genuine passion for working with the industry's most advnaced collaboration and audio visual technologies solutions that help organizations improve communication and drive efficiency. Our goal is helping companies gain a competitive edge by leveraging audio visual and conferencing technology as productive tools. Providing unmatched service and support before, during and after the installation to ensure our clients are always satisfied with your audio and visual investment. Headquartered in Malvern, PA, Cenero was named to Inc. 5000 List of America's Fastest Growing Companies for 2017 and was recently named one of the top 50 Systems Integrators in the US by Systems Contractor News. Job Description Cenero is looking for a Technical Service Engineer Manager to assist our growing service department. Reporting to the Director of Managed Services, this position serves as an escalation point for high-level technical issues and provides guidance in identifying root causes to resolve issues. Possessing the ability to triage and prioritize multiple issues by importance and/or shortest time-to-resolution, he/she will have an in-depth knowledge of AV/VTC systems, hardware, configurations, and design, as well as the ability to know when it is necessary to escalate an issue. In addition to providing technical direction and being a point of escalation, the Technical Service Engineer Manager oversees the day-to-day operation of Cenero's Service NOC to ensure tickets are progressing, tasks are assigned/reassigned as necessary, and maintains Cenero's high, service-level standards. Job Responsibilities include: Provide leadership and guidance to Technical Service Engineering (TSE) staff to keep them motivated and help them achieve individual and team based performance goals. Support the TSE staff in providing outstanding client service. Required to work in the office to ensure that the goals of the company and the team are being met. Delegate work assignments effectively to meet service goals. Monitor dashboards to ensure tickets are being addressed within proper timeframes and phones are being handled sufficiently. Develop and continually update training material for new and existing Help Desk staff Develop and Enforce procedures to ensure high level of service experience to customers. Determine performance enhancement programs to keep the staff technically sound and updated to enhance productivity. Participate in performance evaluations, appraisals, and training needs. Participate in the hiring of new candidates. Ensure that time sheets and expense reports are accurate and submitted in a timely manner. Utilize in-depth knowledge of AV/VTC systems to diagnose and resolve issues that require escalation Troubleshoot issues to resolution and, when necessary, clearly provide all relevant information to the proper escalation point Follow up on issues once escalated to ensure they are being followed through to completion Act as a point of contact for clients when issues require a higher level of attention Create documentation that can serve as a technical resource for others to use as necessary Stay on top of emerging technologies as they come to market and maintain a knowledge base of their usage, features, shortcomings, and implementation Produce and analyze Service Team metrics to review performance and look for areas of improvement Review and approve Service related invoices and quotes for finance team Act as a primary point of contact for TSE team in working with Engineering, Programming, Design, and Operations Other responsibilities as necessary or assigned. Qualifications 3+ year's prior experience in managing a team (e.g.: Customer Service, Call Center, or Technical Team). Applicable industry and manufacturer certifications and training are preferred (CTS, Biamp, Crestron, Extron, Polycom, Cisco, QSC, etc.). Experience participating on and leading process improvement initiatives. Prior industry field experience in commissioning systems, field support, and/or programming. Prior Supervisory / Management experience is a must. Must be a self-starter with the ability to work independently or part of a team. Strong time management, prioritization and analytical skills. Knowledge of various types of audiovisual and related systems including switchers, projectors, DVD / Blu-ray players, displays, microphones, speakers, etc. Knowledge of videoconferencing and audio conferencing systems. General Knowledge of ISDN, T1/E1, Ethernet and H.320, H.323 and SIP protocols. General knowledge of TCP/IP networking, switches, routers, firewalls. General knowledge of computers (Windows based) and office software. Bachelor's degree from a four-year college or university in an appropriate field; 5+ years of related experience and/or training; or equivalent combination of education and experience. Audiovisual installation and venue/event management experience is preferred. Applicable manufacturer trainings and certifications are preferred. Additional Information Full benefits and competitive salary package based on experience. All your information will be kept confidential according to EEO guidelines.

Visual Sound is seeking an experienced Field Service A/V Engineer to join our Mechanicsburg, PA office. This role is primarily responsible for troubleshooting, re-installing, and maintaining A/V equipment, in addition to installing and servicing systems in the most efficient and effective manner to minimize downtime and achieve max performance. The Field Engineer is also accountable for communicating system performance to the customer and our Service or Installation Departments. Responsibilities: Assist the Technical Operations team performing installation and system commissioning work as needed Field Commissioning of AV Systems and other Engineering related duties Travel to client sites and occasional out-of-town travel as necessary The final commissioning of audio-visual equipment, including, but not limited to audio DSPs, CODECs, switchers, control systems, VTC systems, and video processors Create user guides and train end users on how to use their A/V control systems Refine current processes, develop a better workflow, and make recommendations Clear communication, documentation and organization of paperwork, tools and company vehicle Work closely with the Technical Operations team, the Installation Manager and the Manager of AV Integration while assuring a professional and safe working environment Other duties as required or assigned by company management

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun! The Global Business Development Manager is responsible for driving new business acquisition within Ricoh's global enterprise sales segment. This role will focus exclusively on winning high-value, multi-country deals for Ricoh's Communication Services portfolio - Specializing in Audiovisual, supporting customers' workplace transformation and digital collaboration strategies. The role ensures Ricoh's CS solutions are positioned as critical enablers of global enterprises' business outcomes. This role focuses on global businesses with headquarters in the United States (both named accounts, and net new) Essential Duties and Responsibilities Global New Business Generation: Identify, pursue, and close new global enterprise customers for Communication Services, with a focus on multi-region, high-value opportunities. Consultative Selling: Lead a value-based, consultative approach to position Ricoh's CS offerings (audiovisual) as strategic enablers of global customers' workplace transformation and business collaboration goals. Global Account Collaboration: Orchestrate cross-functional resources across regions (GADs, OpCos, Pre-Sales, Delivery, Finance) to ensure seamless global pursuit and execution. Pipeline Development: Build and maintain a strong, reliable global sales pipeline, ensuring sustained revenue growth across multiple regions and business units. Market Expansion: Drive global market penetration by identifying emerging verticals, industries, and geographic opportunities for CS solutions. Multi-Country Bid Leadership: Lead complex, multi-country RFP responses, coordinating regional sales teams, solution architects, and bid management resources. Strategic Partnering: Build and leverage relationships with global IFMs, System Integrators, technology partners, and key industry influencers to accelerate global deal flow. Customer Stakeholder Engagement: Build senior-level relationships with global customer stakeholders (C-suite, IT, Facilities, Procurement, Business Units) to foster trust and uncover long-term business transformation opportunities. Sales Execution Discipline: Implement rigorous sales processes, ensuring activities are tracked, inspected, and aligned with global sales objectives. Provide continuous performance updates and recommendations. Competitive Intelligence: Gather market insights and competitor analysis to inform strategy, strengthen value propositions, and identify differentiation opportunities. Sales Strategy Input: Provide input to the global CS go-to-market strategy, aligning with Ricoh's broader global enterprise sales priorities and workplace experience vision. Travel: This position is a remote position but should be near a major US airport. Travel will be required for some client engagements, as well as corporate events. Travel is not expected to exceed 40%, with the minimal expectation of 20%. The successful candidate should possess or be able to properly obtain a passport. Other duties as may be assigned. Success Criteria Achievement of global new business revenue and gross profit targets. Number of net-new global enterprise accounts won. Volume and value of multi-region/multi-country CS deals secured. Balanced revenue growth across Workplace Experience portfolio (CS and complementary solutions). Speed-to-close for large, complex deals. Forecast accuracy and sales pipeline health. Customer satisfaction and advocacy in new global accounts. Growth of external partner network and influencer relationships to support new business opportunities. Net New Enterprise Meetings Scheduled & Performed (Year 1) Qualified Opportunities Opened (Year 1) Proof of Concepts or Pilots Initiated w/ new prospective customers (Year 1) Tech Trend Briefings presented to end users w/ Client Executives (Year 1) Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the candidate to be located in the United States of America. COMPENSATION TRANSPARENCY The base salary range for a Global Business Development Manager can range from $125,750 per year to $151,500 per year. The total on target earning could range between $195,500 to $225,750. The actual amount to be offered to the successful candidate will be within that range. Individual pay is determined by different factors, including work experience, geographic location, job-related skills, education level, position specific technical certifications, and additional trainings completed. All health and wellness benefits will begin on Day 1 of employment. There is no mandatory 90-day waiting period. BENEFITS AND PERKS Industry-leading healthcare coverage begins on your first day of employment There is no 90-day waiting period for your benefits to start Benefits includes medical, dental, vision, and prescription coverage Numerous opportunities for professional growth, and career advancement Savings and 401K Investments with company match Health Savings Account (HSA) Flexible Spending Account (FSA) Dependent Care Spending Account (DCA) 100% Company paid Life insurance 100% Company paid Short-Term Disability Optional Long-Term Disability Paid Time Off awarded at hire On-site gym, weight room, locker room Giving Programs Employee Tuition Reimbursement Opportunities to network and connect Lucrative Employee Referral program Delicious Free coffee Warm Philly soft pretzels every Wednesday in Malvern COMPANY INFORMATION Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun! Since 1999, Cenero has offered a range of Audio-Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas) Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes: Proactive Managed Services identify and solve issues before meetings even start UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional Reactive Managed Services provide immediate assistance for all tech issues An Analytics Dashboard provides detailed data for more informed business planning AV Staffing Services provide on-site support of complex AV technology At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment. Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH. No employment agencies or third-party resumes will be accepted.

The Command and Control Engineer is responsible for the design, implementation, integration, and support of centralized command, control, monitoring, and visualization systems. This role supports mission-critical environments by ensuring reliable system performance, seamless interoperability across platforms, and intuitive operator workflows. The CC Engineer partners closely with engineering, project management, installation, and service teams to deliver secure, scalable, and highly available solutions. Key Responsibilities: Design, configure, and support command and control systems including control rooms, network operations centers (NOCs), security operations centers (SOCs), and mission-critical environments. Integrate AV, IT, network, security, and data visualization platforms into cohesive command and control solutions. Develop system architectures, signal flow diagrams, network topologies, and control logic documentation. Program and configure control systems, processors, touch panels, video walls, and monitoring dashboards as required. Support pre-sales efforts by participating in system design reviews, technical scoping, and solution recommendations. Collaborate with Project Management to support project execution, schedules, testing, commissioning, and closeout. Conduct system testing, troubleshooting, and performance optimization during installation and commissioning phases. Provide technical guidance and escalation support to installation and service teams. Ensure systems comply with company standards, client requirements, cybersecurity best practices, and applicable regulations. Assist with training end users and internal teams on system operation and maintenance. Maintain accurate documentation, including as-built drawings, configuration files, and operating procedures. Support ongoing system upgrades, enhancements, and lifecycle management.

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun! OPPORTUNITY SUMMARY The Service Project Manager (Audio-Visual) is a client facing role responsible for planning and executing project objectives specific to the deployment of Cenero's Audio-Visual support services. Plan, initiate, and manage technology projects. Lead and guide the work of internal and customer technical teams. Monitor progress to assure deadlines, standards, and cost targets are met. LOCATION This is a hybrid position based in our Malvern, PA headquarters. You must be able to commute to Malvern at least 3 days per week. ESSENTIAL DUTIES AND RESPONSIBILITIES Work within Cenero's project framework to coordinate all aspects of assigned project deliverables including: Develop project plan, schedule & milestones Verify that scope and deliverables match stakeholder requirements and fit within business goals Manage and monitor all project activities according to plan Coordinate and distribute project progress updates as required in plan Coordinate and schedule all project resources, internal and external Manage and maintain project records, electronic files and database information Ensure compliance with document management control processes Maintain and manage project financial plan and budget: Review, approve or escalate contract T&C's as required based on business goals Manage project financial milestones Manage labor expenses for internal resources and subcontractors Coordinate all potential change orders Monitor project activities for potential sales opportunities Manage material deliveries, secure storage, and returns When required, ensure that shipping, delivery and storage documentation is accurate and complete Manage and monitor project risk with escalation as required Ensure compliance with time tracking and financial records Manage acceptance testing, sign off and project close-out Provide project leadership : Assume ownership of project success Act in accordance with Cenero's core values and professionally manage stakeholder expectations Provide positive and effective communications to all stakeholders Participate in project meetings and site work as required by project plan Ensure that all project resources have complete and accurate information required to fulfill their project role Ensure that all project deliverables meet or exceed quality standards and are documented within the project quality control process Occasional travel to client sites as needed Other duties as assigned. SKILLS Understanding of construction project management, project management theory, and common scheduling practices Technical understanding audiovisual systems design, configuration, and installation Technical understanding of IT network infrastructure and security Adept with audiovisual best practices for implementation Proven ability to significantly contribute toward or lead operation initiatives Strong interpersonal and communication skills (written and oral), with the ability to work effectively with all levels of the organization, both internally and externally Proven problem-solving skills and creative thinking to ensure success of objectives Ability to motivate and effectively collaborate with project team members comprised of technical and administrative personnel Ability to work and think independently and ensuring to meet deadlines Demonstrated customer service focus and present professional, client-facing communication skills SUPERVISORY RESPONSIBILITIES Coordinate required activities with internal, external resources. Manage subcontractors and field personnel through Cenero processes and Operations Management. Does not directly manage personnel. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree in an appropriate engineering field; or three-to-five years related experience and/or training; or equivalent combination. Experience working with clients, contractors and IT professionals. Experience deploying/integrating control systems and control system programming BENEFITS AND PERKS Industry-leading healthcare coverage begins on your first day of employment There is no 90-day waiting period for your benefits to start Benefits includes medical, dental, vision, and prescription coverage Numerous opportunities for professional growth, and career advancement Savings and 401K Investments with company match Health Savings Account (HSA) Flexible Spending Account (FSA) Dependent Care Spending Account (DCA) 100% Company paid Life insurance 100% Company paid Short-Term Disability Optional Long-Term Disability Paid Time Off awarded at hire On-site gym, weight room, locker room Giving Programs Employee Tuition Reimbursement Opportunities to network and connect Lucrative Employee Referral program Delicious Free coffee Warm Philly soft pretzels every Wednesday in Malvern COMPANY INFORMATION Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun! Since 1999, Cenero has offered a range of Audio-Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas) Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes: Proactive Managed Services identify and solve issues before meetings even start UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional Reactive Managed Services provide immediate assistance for all tech issues An Analytics Dashboard provides detailed data for more informed business planning AV Staffing Services provide on-site support of complex AV technology At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment. Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH. No employment agencies or third-party resumes will be accepted.

The Logistics Coordinator in Malvern, PA will perform duties as part of its Logistics Department to support our Audio Visual, Video Conferencing and IT Solutions. , 5 days a week. Address: 1150 Atwater Drive, Malvern, PA 19355 Your expected workday is from 7am to 4pm. You will be responsible for receiving, sorting, loading and unloading products for both internal and external projects. Thinking independently and within the specified guidelines, the Logistics Coordinator will be able to effectively interact with employees and colleagues, demonstrating the ability to successfully handle multiple tasks and projects. ESSENTIAL DUTIES AND RESPONSIBILITIES · Process, package and ship orders accurately · Organize stocks and maintain inventory · Inspect and test products for defects and damages · Keep warehouse clean and organized daily · Accept incoming shipments from both Parcel and Freight carriers · Unload and place incoming inventory items appropriately · Check, verify and pull stock items for client installations · Abide by all company safety regulations · Maintain a positive work attitude, strong work ethic, and embrace a team centric environment · Other duties and tasks as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Position requires extreme attention to detail and accuracy - Excellent organizational skills are a must - Must be a self-starter with the ability to work independently or part of a team. EDUCATION and/or EXPERIENCE - High school diploma; or equivalent combination of education and experience. - Working knowledge of computers (Windows based) and office software. - Ability to operate forklift, hand truck, pallet jack, and other warehouse equipment. LANGUAGE SKILLS Ability to read, analyze, and interpret data. Ability to respond effectively to internal inquiries or complaints. Ability to clearly and unambiguously communicate verbally or in writing. MATHEMATICAL SKILLS Must be able to count and do simple math equations. REASONING ABILITY Excellent communication skills required. Strong time management, prioritization, and analytical skills are required. CERTIFICATES, LICENSES, REGISTRATIONS Must possess valid driver's license with excellent driving record. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer, telephone, keyboard; and talk or hear. The employee is often required to stand, walk, and reach with hands and arms. Heavy lifting up to 75lbs is required. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environment is warehouse. BENEFITS AND PERKS Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription Savings and 401K Investments with company match Health Savings Account (HSA) Flexible Spending Account (FSA) Dependent Care Spending Account (DCA) 100% Company paid Life insurance 100% Company paid Short-Term Disability Optional Long-Term Disability Paid Time Off awarded at hire On-site gym, weight room, locker room Giving Programs Employee Tuition Reimbursement Opportunities to network and connect Lucrative Employee Referral program Delicious Free coffee COMPENSATION TRANSPARENCY The hourly rate range for a Logistics Coordinator can range from $21.25 per hour to $26.75 per hour. The actual amount to be offered to the successful candidate will be within that range. Individual pay is determined by different factors, including work experience, geographic location, job-related skills, education level, position specific technical certifications, and additional trainings completed. All Cenero health and wellness benefits will begin on Day 1 of employment. There is no mandatory 90-day waiting period. COMPANY INFORMATION Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun! Since 1999, Cenero has offered a range of Audio-Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas) Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes: Proactive Managed Services identify and solve issues before meetings even start UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional Reactive Managed Services provide immediate assistance for all tech issues An Analytics Dashboard provides detailed data for more informed business planning AV Staffing Services provide on-site support of complex AV technology At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment. Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH. No employment agencies or third-party resumes will be accepted.

Visual Sound is seeking an experienced Project Manager with a previous A/V background for our Broomall, PA office. This role will be responsible for overseeing the entire lifecycle of the company's audio-visual projects, from the planning and technical design, to the installation and completion. This person will be acting as the main liaison between clients, internal teams (sales, engineering, installation), and contractors to ensure that projects meet technical specs, budget, resources, deadlines, and client satisfaction. RESPONSIBILITIES: Responsible for the supervision of all personnel and activities on project site. Oversees each project from the awarding stage through final project completion. Obtains and reads all contract documents including, but not limited to: bid drawings and specifications, contract, project workbook, subcontractor scopes of work, and construction schedule. Acquires a thorough understanding of project requirements and objectives including, but not limited to: contractual, financial, technical, schedule, construction coordination, materials, personnel, and scope of work. Coordinates all in-house activities associated with project execution, including but not limited to: submittals, engineering, fabrication and installation, programming, commissioning, testing and troubleshooting. Creates and manages the project schedule. Functions as the focal point for internal and external project communication and documentation. Coordinates activities with general contractor, construction manager, owner and other trades as required. Coordinates with Manager of Installation to schedule personnel for installation. Cooperatively manages and monitors the labor expenditures of engineering, fabrication and installation personnel over the course of the project and communicate any issues that impact profitability. Generates and/or responds to construction communication including, but not limited to: requests for information, change order documents, room readiness letters, delay or compression notification of theft or damage to materials, tools or vehicles, safety or injury reports, warranty information, material handoff or inventory, punch lists, field reports, sign-off documents or other documentation as assigned or required. Proactively manages the change order process. Regularly inspects installation work performed by staff and/or subcontractors. Tests or certifies the performance of the installed systems. Ability to work overtime when required.

It takes a special company to stand out in today's highly competitive audio visual (AV) market. We are a leader in AV integration, videoconferencing solutions and managed services. We have an exciting opportunity for a Account Manager, Corporate and Government. We are a highly regarded company with a reputation for excellence in designing and building customized audio visual solutions. As the leading provider of audio visual solutions in the mid-Atlantic region, we are comprised of a team of specialists in presentation AV, sound reinforcement, broadcast video, video conferencing and network systems. The in-house design, engineering, sales, purchasing, project management, and installation teams provide the services required to consistently complete projects on time, with excellent performance and with on-site service contracts to ensure that the systems are maintained and utilized to their full potential. We are also experienced with event staging and video production, an outgrowth of the audio visual rental business. The creative services division of the Company focuses on specialized event staging, lighting, sound, and all aspects of special event, presentations and audio visual services. Job Description Responsibilities will include but not be limited to the following: Partnering with sales, engineering, and project management staff to produce system wiring documentation for integrated audiovisual, videoconferencing and broadcast systems. Successful candidate will produce system wiring and architectural documentation including signal flow documents, system wiring details, architectural details, mounting details, floor plans, reflected ceiling plans, equipment location drawings, etc. for audiovisual, videoconferencing, and broadcast designs. These would include the following types of systems for control rooms, operations centers, boardrooms, classrooms, and training rooms. REQUIRED SKILLS Understanding of Architectural design Primary responsibilities CAD setup for Engineering projects CAD related tasks as assigned by Engineering Maintain CAD Block Library Create new Device Blocks as required Maintain CAD drawings templates Plotting of completed drawings sets As-Built documentation Cable Numbering extraction and printing, attribute extraction CAD support for other Visual Sound Departments as requested Qualifications AutoDesk Certified User or completion of intructor led AutoCad classes AutoDesk Certified Professional a plus Additional Information Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, PowerPoint and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Must have a valid and current drivers license and motor vehicle insurance. 11. Must be willing and able to pass a background check in order to work with customers or prospective customers at schools, districts or universities.

Cenero is service focused audio visual, unifed communications and IT solutions provider. Our core value lies in an experienced staff that has a genuine passion for working with the industry's most advnaced collaboration and audio visual technologies solutions that help organizations improve communication and drive efficiency. Our goal is helping companies gain a competitive edge by leveraging audio visual and conferencing technology as productive tools. Providing unmatched service and support before, during and after the installation to ensure our clients are always satisfied with your audio and visual investment. Headquartered in Malvern, PA, Cenero Cenero was named to Inc. 5000 List of America's Fastest Growing Companies for 2016 and was recently named one of the top 50 Systems Integrators in the US by Systems Contractor News. Job Description Cenero is looking for a Control System Programmer as part of its programming team to write code and commission complex audio video systems. He/She would be responsible for planning, developing, testing and implementing control system code, audio files, and other equipment-related configurations. In addition, he/she would also perform in-house testing and on-site commissioning at client locations locally and nationally. Demonstrating the ability to successfully handle multiple tasks and projects, the Programming Engineer will be able to think independently within the specified guideline and effectively interact with employees and clients. Functional Responsibilities Develop systems integration programs for Crestron, AMX and Biamp systems Design and develop custom graphical user interface (GUI) on control system touch panels Coordinate the creation and integration of A/V control system programs Troubleshoot and debug A/V systems Peer review code from fellow programmers to ensure accuracy and efficiency Maintain software project documentation in company database Professionally represent Cenero clients showing empathy, patience and competence Maintain a positive, professional attitude, strong work ethic, and embrace a team-centric environment Complete training programs and gain certifications for manufacturers, industry associations and company as required Assist in other responsibilities as assigned Qualifications Bachelor's Degree in Computer Programming or equivalent experience Minimum of three years of Crestron or AMX control system programming experience Familiarity with GUI design and graphics applications is required Experience with control systems, video-conferencing, switching hardware, audio DSP setup and calibration. Minimum of three years of on-site commissioning experience is required Crestron CTI-P301 Completed/Passed Simpl+ proficiency is required Knowledge of networking fundamentals such as TCP/IP, addressing, firewalls, routers and VPN. Familiarity with Cisco, Lifesize and Polycom video conference codes Strong written and verbal communication skills Exceptional project planning and problem solving skills Strong attention to detail Ability to prioritize and handle multiple tasks as well as changing priorities Possess the ability to work in a team-oriented environment as well as independently Willingness to travel on-site both locally and nationally is required Crestron and AMX certifications are preferred CTS or CTS-D certification is preferred Additional Information Competitive wages based on experience. All your information will be kept confidential according to EEO guidelines.

Cenero is service focused audio visual, unifed communications and IT solutions provider. Our core value lies in an experienced staff that has a genuine passion for working with the industry's most advnaced collaboration and audio visual technologies solutions that help organizations improve communication and drive efficiency. Our goal is helping companies gain a competitive edge by leveraging audio visual and conferencing technology as productive tools. Providing unmatched service and support before, during and after the installation to ensure our clients are always satisfied with your audio and visual investment. Headquartered in Malvern, PA, Cenero has now received the "Best Places to Work" in Philadelphia three years in a row and was recently included in Inc Magazine's list of fastest growing companies for the section time. Job Description Cenero is looking for a Project Engineer to perform as part of its engineering team in overseeing Audio Visual, Video Conferencing and IT Solutions systems from conceptualization to completion. He/She would be responsible for reviewing complex scopes of work and bills of materials and drafting signal flow schematics and AV system, power and data requirements. The Project Engineer will assist the project manager, programmer, and installation technicians in solving technical issues that may arise during the implementation phase, providing change orders as needed. Handling multiple tasks on a daily basis, he/she will respond quickly and accurately to requests for assistance. Job Responsibilities: Engineering for small (25K and below) to large-sized (200k and up) projects *Create build documentation such as signal flow and AV Architectural requirements *Review scope of work and bill of materials documentation for uniformity and accuracy *Create change orders, answer internal questions, work along with project stakeholders and other trades to aid in completion of projects *Ownership as primary engineer for 8 to 15 concurrent projects varying in size Design audio visual systems for sales proposals *Generate BOM and signal flow sketches for proposal purposes *Occasionally assist with creation of small proposals among engineering work load *Provide technical expertise to sales staff of 10+ members Respond to any notifications in a timely and proficient manner Effectively communicate and document activities Maintain a positive attitude, strong work ethic and embrace a team centric environment Other responsibilities as assigned Qualifications Bachelor's Degree in engineering or related field or equivalent experience At least 3-5 years AV engineering experience and/or training CTS certification is preferred Experience with AutoCAD 2010 or newer versions is required, specifically: *Experience with block creation and dynamic blocks a plus *Experience with 3D room renderings a plus Knowledge of acoustical design and integration is required Proficiency in Microsoft Excel and Word is required Additional manufacturer specific certifications (Biamp, Crestron, Extron, Polycom) is preferred Strong interpersonal and communication skills Demonstrate a high level of organizational skills Possesses ability to work in a team-oriented environment as well as independently Ability to prioritize and possess excellent problem solving skills Additional Information Full benefits and competitive salary package based on experience. All your information will be kept confidential according to EEO guidelines.

The Managed Service Escalation Engineer will be responsible for AV Service escalations. They will work with the current FSE/TSE team to ensure they have proper support in troubleshooting issues related to audio, video and presentation capabilities. They will also perform the duties assigned in the field when required and assist FSE/TSE AV escalation cases. The location is On-Site, in Malvern, PA. Duties assigned • Provide technical support of audiovisual, videoconferencing, and IT systems • Diagnose audiovisual, videoconferencing, and IT related system problems Proactively manage and resolve system auto-generated Service Tickets • Repair audiovisual, videoconferencing, and IT-related systems when possible including re- terminating various cables Provide remote end-user and concierge AV & IT system support • Configure and program equipment for various applications • Interface with manufacturers to identify and resolve issues • Make recommendations as to whether it is better to repair or replace a defective product • Effectively communicate and document activities such as keeping records up to date and entering accurate timesheet information • Deliver technical training and guidance to clients as well as Cenero personnel • Provide professional customer service including rapidly building technical credibility with clients via superior knowledge and service • Professionally represent Cenero with Senior-level clients showing empathy, patience, and competence • Clearly communicate complex technical concepts to peers, clients, and management • Coordinate required activities with subcontractors, manufacturers, and Cenero personnel through the required management chain • Respond to notifications in a timely manner • Perform the duties of a Technical Service Engineer (TSE) when not dispatched in the field o Answer customer requests (phone, email, and video) and document this activity in Cenero's database o Produce accurate and timely service quotes using Cenero's tools and formulas o Keep digital records up to date (i.e. service tickets, documentation) Service escalation and Support: • Provide AV Tier 3 support for TSE and FSE team • Remote assistance to engineers/technicians • Responsible for escalations for the service department • Research and understanding new platforms and technologies to better assist with support and servicing of these platforms Training and Documentation • Provide training for the Service department for troubleshooting that would relate to systems supported by Cenero Work to document and populate Knowledge Base for Cenero Support and troubleshooting processes • Work with specific individuals from the Service team to develop as an A/V resource Education/Experience • Bachelor's degree {B. S.) from a four-year college or university in an appropriate engineering field; and/or five+ years related experience and/or training; or equivalent combination of education and experience. • Two+ years customer service experience • Two+ years of field service and/or AV system installation experience • 5 -10 years of experience in commissioning AV, IT, and related systems • 5-10 years of experience troubleshooting VOiP, IP Networks, VLAN, Video over IP, and Wireless Networks • Detailed working knowledge of AV and related systems • 5+ years of experience with the setup and troubleshooting of videoconferencing systems; including those manufactured by Polycom, Cisco, and other various software-based solutions Knowledge/Skills/Abilities • Working knowledge of AV control systems (particularly those manufactured by Crestron & AMX). • Programming experience preferred. • Detailed working knowledge of video & acoustic technical principles and basic electrical wiring is required. • Ability to configure and tune audio systems, preferred • Extensive knowledge of ISDN Tl/El, Ethernet and H.320, H.323, and SIP protocols • General knowledge of TCP/IP networking, switches, routers, firewalls • Detailed working knowledge of computers {Windows-based) and office software. Licensure & Certifications • Polycom HDX, Group, and Infrastructure certifications • Biamp Certification • Crestron DMC-E-4k • Microsoft MCP • Cisco CCNA Collaboration Physical Demands · While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard; and talk or hear. Required to stand, walk, and reach with hands and arms. Must be able to lift and/or move objects up to 10 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. BENEFITS AND PERKS Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription Savings and 401K Investments with company match Health Savings Account (HSA) Flexible Spending Account (FSA) Dependent Care Spending Account (DCA) 100% Company paid Life insurance 100% Company paid Short-Term Disability Optional Long-Term Disability Paid Time Off awarded at hire On-site gym, weight room, locker room Giving Programs Employee Tuition Reimbursement Opportunities to network and connect Lucrative Employee Referral program Delicious Free coffee Warm Philly soft pretzels every Wednesday in Malvern COMPANY INFORMATION Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun! Since 1999, Cenero has offered a range of Audio-Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas) Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes: Proactive Managed Services identify and solve issues before meetings even start UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional Reactive Managed Services provide immediate assistance for all tech issues An Analytics Dashboard provides detailed data for more informed business planning AV Staffing Services provide on-site support of complex AV technology At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment. Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH. No employment agencies or third-party resumes will be accepted.